1 to 25 of 53 Customer Service Jobs in South Wales

a $9 billion leader that can provide you with stability and exciting challenges, wed love to hear from you. The Role at a Glance: Customer Service/Sales Support Exec Caerphilly Office Based 3 Days Per Week/Hybrid Working Competitive Market Salary Plus Excellent Company Benefits Including … chemicals & ingredients used in everyday products Culture: Work with real purpose. Grow how you want to. Be who you are Your skills/background: Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software. As a Customer Service/Sales Support Exec … you will be the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust. What your day might look like: + Working closely with your More ❯

An excellent opportunity has arisen to work for our established client in Monmouth as a Customer Service Advisor. The purpose of the Customer Service Advisor is to guide customers through their onboarding journey. Benefits: * Perk box * 29 days hols + bank holidays + winter shut down … length of service increase to hols * £500 support for upskilling * 3 days per year to 'give back' (charity work) * Pension As the Customer Service Advisor, you will be responsible for: * Maintaining customer records in Salesforce. * Answering queries relating to the technical use of the software. * Working … closely with the compliance teams to ensure customers have everything they need. * Solve customer queries. The successful Customer Service Advisor, will have the following related skills/experience: * Strong verbal and written communication skills. * Excellent IT skills. * Previous customer service experience. For more information, please More ❯

Service Delivery Agent/Customer Support (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being established. We are looking for somebody who has worked in a contact centre/service delivery environment, taking inbound and outbound calls, creating new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of a … team setting up a new service which comes with exciting career prospects for the right person. Our client would like previous experience in banking, financial services, insurance industry working as part of as service based business. You will be responsible for the efficient and effective delivery of various More ❯

cameras, vehicle warning safety kits, FORS compliance kits, CCTV and 360 cameras. We have an outstanding record of high-quality work delivery and excellent customer service and so you must have high standards, an eye for detail, and take real pride in your work. Youll have excellent customer service and communication skills; talking customers through the work undertaken, how to best use the products/services provided, and answering queries to a high standard. Youll also have excellent admin & organisational skills, ensuring the timely and accurate completion of paperwork that reflects the needs of customers and … youll be provided with a company van. You must therefore have a current and valid driving licence. Key parts of the role Travelling to customer locations to install products such as vehicle alarms, trackers, beacons, reverse cameras, witness cameras, vehicle warning safety kits, FORS compliance kits, CCTV and More ❯

a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers. What you'll be doing: Team Management - Lead, motivate and manage a team of team leaders, technical repair engineers and technicians … Management - Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency. Customer Service - Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships. Inventory Management - Monitor … a repair centre, workshop or IT engineering setting. Strong leadership and team development skills. Excellent organisational skills with the ability to problem solve. Strong customer service and communication skills. Knowledge and understanding of repair centre processes and inventory management. Strong familiarity of H&S principles and standards. Experience More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

information is available on our website. The Advancement Office is made up of highly talented and professional team members who demonstrate exceptional commitment to customer service, excellence, and an unrelenting desire to surpass expectations. Their leadership, expertise, and humility allow them to confidently collaborate with the Head of … Merge and print name tags for events; Integrate data work with platforms such as Blackbaud CORE, Constant Contact, Give Campus, Venmo, Square and other service providers; Prepare monthly financial and statistical reports; Document standard operating procedures for new business processes and revise existing procedures as needed; Perform routine audits … to work independently as well as collaboratively with a team; Excellent interpersonal skills, a commitment to collaboration within a diverse community, positive attitude and customer-service mindset; Proficient in Blackbaud Raiser's Edge/NXT database, Microsoft Office Suite and Google Suite; Attendance at evening and/or More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

We currently have an exciting opportunity for an individual to join our team as a Contact Centre Supervisor within the Wales Interpretation and Translation Service (WITS). The 24/7 Contact Centre provides a customer focused service for locating and booking interpreters for public sector organisations … across Wales. It also provides invaluable advice on linguistic services. If you are driven by excellent customer service and have a can do attitude then this career opportunity could be for you. About the job A Contact Centre Supervisor is required to assist in the management of the … Wales Interpretation and Translation Service (WITS). The post holder will be responsible for leading, developing and communicating with a staff group and will work with the WITS Senior Team Leader to develop the service. What We Are Looking For From You Successful candidates are likely to be team More ❯

and building resilient communities? Cynon Taf Community Housing Group (CTCHG) is seeking an inspiring Head of Housing and Communities to lead and shape their customer-focused housing management services and community development work. The Opportunity The Head of Housing is responsible for leading a high-performing team to deliver … excellent housing management and customer services, ensuring a positive experience throughout the entire tenant journey. The role also champions community resilience by embedding tenant voices in governance and service improvements, applying an asset-based approach to community work. Through strategic and operational leadership, the Head of Housing drives … outcomes for tenants and staff. Responsibilities: Provide strategic and operational leadership to the Housing and Communities team, driving a culture of continuous improvement and service excellence. Champion a customer-focused approach, ensuring high-quality service delivery across the entire tenant journey. Develop and monitor KPIs to improve More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

successful candidate will be responsible for a team of IT delivery engineers. If you are an enthusiastic, cloud focussed specialist with a passion for customer service this could be the role for you. Main duties: Lead and inspire a team of IT professionals Develop & implement training programs Champion … an customer- centric approach to service delivery Work closely with the IT Project Managers Create documentation and knowledge base articles Experience required: An ICT background within an MSP Technical expertise in IT infrastructure and systems administration with proficiency in networking, security and cloud technologies Experience with Microsoft More ❯

successful candidate will be responsible for a team of IT delivery engineers. If you are an enthusiastic, cloud focussed specialist with a passion for customer service this could be the role for you. Main duties: Lead and inspire a team of IT professionals Develop & implement training programs Champion … an customer- centric approach to service delivery Work closely with the IT Project Managers Create documentation and knowledge base articles Experience required: An ICT background within an MSP Technical expertise in IT infrastructure and systems administration with proficiency in networking, security and cloud technologies Experience with Microsoft More ❯

your IT career with a well-established and growing company? We are seeking Level 2 and 3 IT Engineers with a strong technical background, customer service skills, and a passion for delivering exceptional results. If you have prior IT experience and want to build long-lasting relationships with More ❯

top up will be in place until the annual pay uplift for 2025/26 is confirmed. Job overview NWSSP - NHS Wales Procurement Shared Service is an established Procurement Service assisting the Health Boards and Trusts across Wales to deliver patient centred services. We are an award-winning … service focusing on value, safety, excellence, innovation and quality. Our aim is to have seamless procurement processes in place that release clinical time to focus on patient care and develop a value-based procurement approach based around patient outcomes. A Senior Procurement Manager role has arisen in the NWSSP … We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focusing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. More ❯

directly with key stakeholders to turn their requirements into action What we’re looking for: Strong experience developing CRM solutions in Dynamics365 , particularly in Customer Service, Sales, and Field Service modules Expertise in C#, .NET, ASP.NET in modern environments (preferably .NET 6) What will set you apart More ❯

Role : Photocopier Field Engineer - South Wales Package : up to 32 -plus bonus + 22 days rising to 26 + death in service + car and fuel etc Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are … you an experienced photocopier field service engineer looking for a new challenge? What will your day to day responsibilities be? Service, repair & maintenance of MFD's/Photocopier's Achieve high first time fix level for calls Deliver high levels of customer service & product training Manage … management and ability to work under pressure Package: up to 32,000 Bonus Car + fuel card Laptop/PDA Pension scheme Death in Service Comprehensive manufacturer and in house training If you wish to apply for the role please email your cv in confidence or call Nikki on More ❯

Role : Photocopier Field Engineer - South Wales Package : up to £32 -plus bonus + 22 days rising to 26 + death in service + car and fuel etc Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are … you an experienced photocopier field service engineer looking for a new challenge? What will your day to day responsibilities be? Service, repair & maintenance of MFD's/Photocopier's Achieve high first time fix level for calls Deliver high levels of customer service & product training Manage … management and ability to work under pressure Package: up to £32,000 Bonus Car + fuel card Laptop/PDA Pension scheme Death in Service Comprehensive manufacturer and in house training If you wish to apply for the role please email your cv in confidence or call Nikki on More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … principles are delivered at Monzo. We're looking for a knowledgeable, collaborative and experienced Data Protection Director to make sure we're not only customer-focused and innovative, but compliant with the privacy obligations we have. Working alongside our DPO and Legal function, you will perform a critical role … and developing them over time. You have a solid understanding of the types of processes carried out by tech companies and banks and the customer data involved. You are capable and enthusiastic about leading and promoting a culture of data protection within an organisation. You have excellent communication skills. More ❯

you meet all of the role criteria outlined below please don't let that discourage you from applying. The Impact you will have: The service and maintenance of Heavy Plant Equipment Fault finding, planned preventative maintenance and thorough inspections of equipment Ensuring customer service is kept to … and ensure all required parts to complete tasks are ordered Ensuring the company vehicle is maintained to a high standard and correctly stocked Ensuring customer relationship are maintained and developed through high standards of service What will help you to excel in this role: Relevant technical qualification NVQ … Good understanding of hydraulic, mechanical and electrical principals The ability to work independently and under pressure The ability to manage and prioritise workload Understanding customer needs Flexible and committed employee What you can expect from us: Negotiable base salary Future development and career opportunities Contributory pension scheme with employer More ❯

of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve … belong to our wider collectives (a word we use to describe self-governing business units of 100 people). They are; Money, Borrowing, Fincrime, Customer Operations, Platform, Personal Banking & Business Banking. They're all looking for additional Backend Engineers right now, we do a standard interview process across all … be involved in building a product that you (and the people you know) use every day you have a product mindset: you care about customer outcomes and you want to make data-informed decisions you're comfortable working in a team that deals with ambiguity you're interested in More ❯