15 of 15 Incident Management Jobs in the South West

working knowledge of Microsoft Office & IT Service Desk Systems and Processes. You will have excellent communication & customer service skills, good technical and service delivery skills and experience of systems incident and request management through to resolution & change control. The Clinical Systems Team acts as a central contact point within the IT Department and Suppliers, providing support to the … AWP, as diversity makes us stronger. Job description Job responsibilities 1. To provide day to day business as usual support for Trust IT Systems. 2. Manage own workload ensuring incident and service requests are resolved within Service Level agreements. 3. Participate in the configuration, testing, tuning of IT systems appropriate to the role supporting deployment of patches, upgrades and … managing individual tasks through the change management process. 4. Responsible for liaising with stakeholders to promote understanding of Trust systems providing support and training as necessary. Articulate and collate their requirements. 5. Responsible for identifying IT systems bugs, performance and stability issues and reporting these to the relevant party, this being the supplier, IT system managers or other IT More ❯

the daily check list and report any issues to the Service Desk Manager Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager/Operations Management Report any potential security risks using the directed authority processes as soon as possible Conduct account management and processing in line with authority access management procedures particularly … Base Skype Managing incidents within the system environment and across specified system boundaries Receiving and provisioning user accounts using bespoke system tooling Supporting the Continual Service Improvement of existing Incident management processes and procedures Supporting, and deputise for, the Service Operations Service Desk Manager Support the production and distribution of Management Information from Service Management Tooling. More ❯

have the opportunity to work alongside application support analysts and implementation support analysts who have now merged into one team. Some key responsibilities: Efficiently managing and resolving support and incident tickets, ensuring timely communication with stakeholders. Diagnosing and troubleshooting issues in applications, automated workflows, and integrated services. Working closely with developers, business analysts, and infrastructure teams to ensure smooth … first and second line) technical support role. Some experience in delivering IT-related projects including DR events. Solid understanding of the ITIL framework. Some experience in business analysis, release management, and incident management processes. Strong problem-solving skills with clear, detail-oriented communication in both written and verbal form. Basic SQL querying skills and the ability to More ❯

delivering a professional and efficient service at all times. Deliver user education and guidance on technology to colleagues. Serve as a point of contact for technical issues, ensuring timely incident resolution. Participate in and contribute to IT projects and service improvement initiatives. Identify, own, and implement proactive maintenance plans, including essential upgrades and software patches. Monitor and review service … of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and request fulfilment. Maintain a high level of customer service and satisfaction. Essential Experience & Skills Minimum 3 years' experience delivering, maintaining, and supporting on-site/field … audio-visual equipment. Network cabling. VOIP telephony configuration and support. Broadband ordering processes for farm sites. Minimum 3 years' experience in a technical environment delivering 2nd line support and management capability. Proficient in using system management and monitoring tools. Fully conversant with ITIL principles , with thorough working knowledge of Incident, Change, and Problem Management . More ❯

delivering a professional and efficient service at all times. Deliver user education and guidance on technology to colleagues. Serve as a point of contact for technical issues, ensuring timely incident resolution. Participate in and contribute to IT projects and service improvement initiatives. Identify, own, and implement proactive maintenance plans, including essential upgrades and software patches. Monitor and review service … of the end-user environment. Own and manage priority incidents, problem records, and IT projects. Offer on-site technical guidance and support to colleagues. Follow approved IT processes including incident management and request fulfilment. Maintain a high level of customer service and satisfaction. Essential Experience & Skills Minimum 3 years' experience delivering, maintaining, and supporting on-site/field … audio-visual equipment. Network cabling. VOIP telephony configuration and support. Broadband ordering processes for farm sites. Minimum 3 years' experience in a technical environment delivering 2nd line support and management capability. Proficient in using system management and monitoring tools. Fully conversant with ITIL principles , with thorough working knowledge of Incident, Change, and Problem Management .d02fcfcb-6df4 More ❯

Group Incident Manager Contract Remote UK Inside IR35 - £558 per day 4 Months A leading financial services company is seeking a Group Incident Manager for a 4-month initial contract, offering a competitive day rate of £558 . This role is UK remote working and falls Inside IR35 . Role Responsibilities: Evaluate incidents raised through ServiceNow, ensuring timely … and effective resolution. Maintain clear and consistent communication with business stakeholders, providing regular incident updates. Ensure all necessary actions are completed to resolve incidents efficiently. Identify and implement opportunities to enhance processes, adding value to the team. Conduct day-to-day monitoring of tools such as ServiceNow, Teams channels, and Downdetector. Flexibility in working with the occasional work outside … regular hours and provide standby support for incidents and major IT releases. Skills and Experience Required: Proven experience in Group Incident Management. Strong leadership skills, capable of guiding teams through complex incidents. Experience in engaging with partners through incidents, Post-Incident Reviews, and/or service reviews. Exceptional communication skills, both written and verbal, to effectively liaise with More ❯

leading international bank for over 15 years, we have been asked to assist with the hire of a senior Operational Resilience professional to lead critical resilience, continuity, and crisis management initiatives across the UK operations. Key Responsibilities Oversee the bank's Incident Management planning & testing programme. Lead incident response, horizon scanning, and tabletop exercises. Ensure resilience … Manage audits, regulatory reviews, and contract negotiations. Lead and develop a small team of IM/Resilience experts. Skills & Experience 10+ years' experience in business continuity, disaster recovery, crisis management, or operational resilience - ideally within financial services. Strong knowledge of regulatory frameworks (FFIEC, OCC, FINRA, FRB). Certified professional (ABCP, CBCP, MBCP, MBCI or similar). Excellent influencing, stakeholder … project management skills. Background in finance, risk, or emergency management preferred. This is a fantastic opportunity to take a leadership role within a globally recognised institution, shaping resilience strategies and ensuring operational stability at the highest level. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we More ❯

the organisation. What You’ll Be Doing Lead and mentor a high-performing team across BI, analytics, and platform support Own the operational health of the data platform: SLAs, incident management, problem resolution, and vendor oversight Drive continuous improvements—from patching and upgrades to service continuity and automation Collaborate with engineering teams to enhance CI/CD pipelines … hands-on experience with Azure, Databricks, Power BI, and SQL (Business Objects a bonus) Proven track record leading technical teams in enterprise-scale data environments Strong understanding of service management, with experience managing SLAs, vendors, and spend Great communication and stakeholder management skills—you can translate tech into impact Exposure to ITIL/service management frameworks (ideal More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

platform-related queries. By enabling effective platform use, and driving continuous improvement, the role supports SMR efficiency, cost control, and consistent service delivery across the network. Key Responsibilities Platform Management and Technical Oversight Maintain and configure the SMR platform to support accurate, compliant, and cost-effective decision-making. Ensure platform rules, workflows, and data structures are up to date … support to platform users, including troubleshooting and resolving technical issues. Act as the primary point of contact for platform-related queries, ensuring timely resolutions and clear communication. Support the incident management partner in configuring and using downtime management tools effectively. Deliver performance insights and reports on platform usage, issues, and outcomes. User Administration and Access Control Manage More ❯

and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. … a TOC, NOC, or MCR environment. Strong understanding of live broadcast workflows, encoding, transmission, and routing. Deep knowledge of TCP/IP networking (switching, routing, multicast). Excellent leadership, incident management, and performance development skills. Strong documentation and process optimisation experience. High-pressure decision-making and problem-solving capabilities. Proficiency with Excel/Google Sheets; adaptable across Windows More ❯

Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more. Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance More ❯

team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams with technical tasks, including verification of data generated by machine-learning processes, using a variety of communication … Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries. ● Work to predefined procedures and respond to customers in line with company policy. ● Carry out proactive tasks to assist … team in maintaining a knowledge base detailing resolutions for common issues and requests. ● Verification of acquired and generated data. ● Perform data quality processes as required. ● Interact with effective asset management processes. Personal Qualities and Experience Essential: A collaborative approach to working. Strong communication skills - written, on the phone and in person. Experiencing accessing and configuring devices remotely. Confident user More ❯