20 of 20 SLA Jobs in the South West

reports, and serving as an escalation point for both internal and external stakeholders. DUTIES & RESPONSIBILITIES: Oversee service operations, incidents, and ITIL processes to ensure SLA compliance. Improve service delivery through trend analysis and process improvements. Manage customer service reviews, reporting, and stakeholder relationships. Drive continuous improvement and operational efficiency initiatives. ...

phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

with both internal teams and external suppliers. Previous experience within administration, customer service, account coordination, or supplier management would be highly beneficial, particularly where SLA monitoring or issue resolution has been involved. A proactive and solutions-focused approach is essential, along with proficiency in Microsoft Office applications including Excel ...

appropriate information for the type of request Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain accurate records of activity taken throughout the lifecycle of a ticket Management of escalation through ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

identify and resolve blockers that could delay revenue recognition Ticket & Workflow Management Manage inbound support requests via Zendesk, prioritising based on revenue impact and SLA Balance urgent requests with ongoing operational workflows Communicate clearly with stakeholders on progress and expectations Cross-Functional Support Support multiple sales functions including: Business Development ...

will set and deliver a clear digital, data and performance strategy, oversee the resilience, security and value-for-money performance of a Service Level Agreement with Somerset Council, and lead the organisations performance management, business intelligence and project governance arrangements to provide high-quality insight, assurance and effective delivery ...

compliance requirements. Maintain architectural documentation, system maps and operational workflows. Own and oversee day-to-day IT service operations across the business. Ensure SLA performance, ticket responsiveness and customer satisfaction targets are met. Manage resourcing and workload distribution across the business based on demand. Lead operational incident, request, problem ...

project teams to provide technical estimates and architectural guidance. Ownership: Leading troubleshooting for complex incidents across a hybrid-cloud setup, ensuring high performance and SLA compliance. What We're Looking For The Hybrid Bridge: A solid background in Cisco networking combined with proven experience in an Enterprise Azure environment. Automation ...

break-fix activities across voice and data infrastructure Undertake structured cabling, socket installation, and patching (voice and data) Support fault diagnosis and resolution within SLA requirements Work collaboratively with network and support teams as required Operate safely and in compliance with all relevant regulations, including fire stopping and health ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk ...

feature delivery teams, you’ll help drive reliable production releases, maintain CI/CD pipelines, improve observability and ensure systems continue to meet demanding SLA/SLO targets. This is an excellent opportunity for a seasoned engineer who enjoys solving complex operational challenges, automating infrastructure and working with modern DevOps ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes... LFWQ1_UKTJ ...

necessary. Carrying out the analysis of SERCs data holdings and identifying gaps at least annually in order to inform the following years activities. Undertaking SLA deliverables regarding data extracts in a timely and accurate manner as required by each Service Level Agreement. Providing technical input to the development of SERC ...

/technical domain. Write papers, articles and case studies and publish them on the intranet. Performance Parameters Contribution to customer projects measured by quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, CSAT. Automation process optimization measured by reduction in process/ ...

Join a leading independent technology and services provider as a Technician 3. Job Overview: Seeking an on-site IT support resource in Bristol to assist with laptop deployments. The role involves configuring devices, updating asset ...

problems by participation in the client Service Management processes, ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities Plan and execute in depth technical activity. Influencing the direction of activities/plans and providing technical insight and guidance to others. … systems and monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Set yourself apart ITIL qualification desirable. Full clean driving ...

within an Oracle Fusion deployment (scope, delivery, risks, outcomes). Act as the SME for Oracle Fusion GL, Secondary Ledgers, and Subledger Accounting (SLA). Drive decisions quickly, balancing best practice with pragmatism and delivery timelines. Define the global secondary ledger strategy to enable: Multi-GAAP reporting (e.g., IFRS, European … activity Design and implement: Secondary ledgers vs reporting currency approach Conversion levels (subledger, journal, balance) Ledger + legal entity structures optimised for expansion Lead SLA rule design to support automated accounting transformations and adjustments. Partner with Group Finance, Technical Accounting, Controllership, and regional finance leaders. Oversee and contribute to configuration ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...