1 to 25 of 26 SLA Jobs in the South West

ability to engage effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities while maintaining attention to detail and meeting SLA commitments. Technical Skills Experience with a number of the following technologies is highly desirable: Microsoft 365 Windows 11 Microsoft Exchange Online Microsoft Entra ID Microsoft Intune ...

teams. Procure IT hardware and liaise with third-party suppliers. Produce and distribute daily service and performance reports. Monitor service levels and identify potential SLA breaches. Support service improvement through reporting and analysis. Build effective relationships with customers, suppliers, and internal teams. What youll bring: Strong communication and stakeholder management ...

relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation . Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives. Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution. Drive Continual Service ...

associated support specialists, Account and Service Managers. To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s.. Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion. Support Incident and Faults investigations, identify causes and effect ...

that hold our Managed Service Provider and other suppliers to account for the delivery of their contract obligations with an emphasis on high availability, SLA performance, proactive risk management and value for money. This includes: Hosting Services - 900 servers across 4 data-centres and Azure hosted services. Voice & Data Network ...

Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates Customer Relationships: Act as a key IT contact for allocated schools ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

call with reduced hours Monday - Friday Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

allocated clients, including patches, major incidents, and Cloud Ops-managed tests (DR, Pen testing), ensuring all data is provided for the CAB process. SLA Management: Drive resolutions within SLAs, escalating blocked issues beyond the first-line team, and working with Service Desk Managers to continuously improve performance metrics. What ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

survey teams. Resource Optimisation: Drive Jira-based scheduling for dynamic field engineering teams, oversee out-of-hours (OOH) rosters, and ensure delivery stays within SLA targets. What We're Looking For Active SC Clearance: Mandatory prior to starting due to immediate operational requirements. Telecoms/IT Infrastructure Background: Proven track ...

software. Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues. Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice ...

software. Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues. Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice ...

large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state AMS, manage cross-functional teams ...

Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will ...

appropriateEstablish and track success metrics (e.g., precision/false positive rate, coverage, latency, time-to-detect/time-to-respond, alert volume, reliability/SLA) and drive continuous improvementDrive launch readiness: documentation, training, operational handoffs, and feedback loops with the SOCRequired Qualifications, Capabilities, and Skills: Product management experience delivering security ...

other members of the DevOps infrastructure and application team to develop the CLOUD hosted solution alongside Engineering, Software and support teams to specific contract SLA and assurance requirements. This will also include secondary platform development and integration for threat protection and vulnerability scanning tools throughout the infrastructure and the management ...

live Application Management Services for a large-scale SAP S/4HANA environment. The role will own the AMS operating model, service delivery, SLA/KPI performance, support organisation, transition to steady state, and continuous improvement. The successful candidate should have strong SAP S/4HANA support experience, ITIL-aligned … Responsibilities Own the SAP AMS operating model, including service catalogue and L1–L3 support structure. Manage incident, problem, change, and release management processes. Own SLA/KPI performance, service reporting, penalties, and service credits. Lead the transition from project hypercare to steady-state AMS, including knowledge transfer, runbooks, and CMDB ...

Position: ICT Technician - Must Drive Location: Swindon Salary: £28k - £32k plus Benefits Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The ...

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely ...

requests are accurately logged, categorised, prioritised and promptly allocated to the appropriate engineer, specialist team or subcontractor. Proactively manage emergency, priority, overdue and SLA-risk jobs, ensuring timely escalation, effective follow-up and resolution in line with client requirements, contractual obligations and company procedures. Ensure Helpdesk Administrators take full ownership … implement Helpdesk policies, procedures and call-handling scripts, driving continuous improvement, process consistency, service delivery and operational efficiency across the Helpdesk function. Ensuring all SLA & KPI Measures are managed and achieved Quality Ultimate responsibility for CAFM System & Project Management Interface Manage all data input/flow into ...

Senior Leadership Team to improve areas such as: Ticket management and escalation processes Engineer utilisation and resource planning Documentation standards Client communication Automation SLA performance Technical processes and procedures Client onboarding and offboarding Knowledge sharing across the technical team You'll use data from our systems to understand … become bigger problems. You’ll also have clear visibility of how we’re performing through areas such as: Support ticket response and resolution times SLA performance Aged and outstanding tickets Client satisfaction and feedback Project delivery against agreed timescales New client onboarding progress Engineer workload and utilisation Recurring technical issues ...

Reviewing the existing deployment against best practice, identifying what needs putting right, and putting it right Extending Rubrik into further parts of the estate SLA Domain design, retention policy, replication and cluster capacity planning Acting as the senior Rubrik technical point for an offshore run team and for colleagues across … deploying Rubrik to best practice, rather than administering a platform someone else built Working knowledge of immutability and retention lock, archive and tiering design, SLA Domains, and Rubrik cluster sizing and expansion Familiarity with both Rubrik CDM and Rubrik Security Cloud/Polaris Useful to have, but not essential: Dell ...