26 to 50 of 74 Customer Service Jobs in Surrey

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Field Service Engineer to be a key part of our Field Engineering team, representing proAV, taking full responsibility formaintaining high levels of Customer Service through onsite attendance and remote … technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will be responsible for ensuring fault resolution is to Client satisfaction, ensuring the commercial impact of the account … is upheld. You shall be responsible for the management of and timely updating of fault tickets. This is an exciting opportunity for an exceptional, experienced AV Field Service Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and More ❯

full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and emails, providing the first level of support for users … issues. Team Player: Ability to work well in a collaborative environment, supporting colleagues and contributing to a positive team atmosphere. Resilience: Remains calm and effective under pressure, handling challenging customer interactions with professionalism. Proactive Learner: Eager to learn and grow within the role, taking initiative to self-learn and adapt to new challenges. Technical Proficiency: Good understanding of Office … Word & Excel). Experience with MIS platforms like Bromcom and Arbor is desirable but not required. Customer Service Experience: Prior experience in a service desk or helpdesk role, especially within an educational setting, is desirable but not essential More ❯

full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and emails, providing the first level of support for users … issues. Team Player: Ability to work well in a collaborative environment, supporting colleagues and contributing to a positive team atmosphere. Resilience: Remains calm and effective under pressure, handling challenging customer interactions with professionalism. Proactive Learner: Eager to learn and grow within the role, taking initiative to self-learn and adapt to new challenges. Technical Proficiency: Good understanding of Office … Word & Excel). Experience with MIS platforms like Bromcom and Arbor is desirable but not required. Customer Service Experience: Prior experience in a service desk or helpdesk role, especially within an educational setting, is desirable but not essential More ❯

full training provided. As the first point of contact for users needing assistance with their School’s Management Information System (MIS), you will play a crucial role in ensuring customer satisfaction and efficient problem resolution. Day-to-day of the role: Customer Interaction: You will handle incoming calls and emails, providing the first level of support for users … issues. Team Player: Ability to work well in a collaborative environment, supporting colleagues and contributing to a positive team atmosphere. Resilience: Remains calm and effective under pressure, handling challenging customer interactions with professionalism. Proactive Learner: Eager to learn and grow within the role, taking initiative to self-learn and adapt to new challenges. Technical Proficiency: Good understanding of Office … Word & Excel). Experience with MIS platforms like Bromcom and Arbor is desirable but not required. Customer Service Experience: Prior experience in a service desk or helpdesk role, especially within an educational setting, is desirable but not essential More ❯

1st Line Support Technician I am working with a leading technology client is looking for an enthusiastic and capable 1st Line Support Technician to join their expanding service desk team. This is a fantastic opportunity for someone passionate about IT and customer service to grow within a dynamic environment. Responsibilities Act as the first point of contact … for inbound technical support requests Log, manage, and resolve service cases using ITSM tools Maintain high levels of professionalism and service standards Support the development of internal knowledge bases and user guides Expand knowledge across key business IT solutions including Microsoft technologies, networking, virtualisation, backups and more Requirements Minimum 1 year experience in a Managed Service Provider … MSP) environment (preferred) Strong communication skills and a customer-first approach Excellent attention to detail and organisational abilities Willingness to work paid overtime when required A genuine interest in technology and collaborative team culture Package Includes Competitive salary: £27,000-£30,000 Annual bonus of up to 5% 22 days holiday, increasing to 25 days with tenure Company laptop More ❯

Are you tech-savvy, enjoys problem solving & is a people person? Whether you're a recent IT graduate or a tech-savvy customer service professional looking to step into a more technical role - this could be the perfect opportunity for you.Our client, a well-established business is looking to bring in a confident, people-focused IT Support Executive More ❯

Are you tech-savvy, enjoys problem solving & is a people person? Whether you're a recent IT graduate or a tech-savvy customer service professional looking to step into a more technical role - this could be the perfect opportunity for you. Our client, a well-established business is looking to bring in a confident, people-focused IT Support More ❯

Provisioning Coordinator - Customer Engagement Focus - £28,000-£32,000 - Camberley ,GU17 The Role Are you experienced with building strong relationships with customers? Do you enjoy coordinating and delivering a seamless customer experience in a fast-paced environment? If so, we have an exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider, delivering … innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While you do not need deep technical knowledge, an understanding of the telecoms sector will … be helpful. If you are ready to help us deliver outstanding service to our customers, we would love to hear from you. Key Responsibilities: Act as the primary point of contact for customers during the provisioning process. C oordinate the delivery of IT and telecoms services including broadband, telephony, and Microsoft cloud solutions. Liaise with internal teams and third More ❯

YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility … to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd love to hear from you! 48799CC1R INDFIR More ❯

YOU? Proven experience managing a helpdesk or IT support function Excellent communication and problem-solving skills Solid understanding of helpdesk tools (e.g., Jira) and ITIL practices A passion for customer service and improving user experience Experience with Microsoft technologies, including: Office 365, Dynamics CRM, Business Central Intune, Copilot, and AI tools for troubleshooting Full driving license with flexibility … to travel between offices If you're a driven, customer-focused IT leader ready to take ownership of a critical function and be part of an exciting growth story - I'd love to hear from you! 48799CC INDFIR More ❯

support levels. Set up and configure new user accounts, devices and applications; in addition to maintaining and updating IT documentation and databases. You will need to demonstrate first class Customer Service skills, building and maintaining strong relationships with clients and be comfortable working to agreed SLAs as well as the following: Previous helpdesk experience delivering 1st/2nd … line support. Confident with Microsoft Office 365, Windows OS and basic networking Proficiency with a service desk tool e.g. ServiceNow is desirable Excellent communication skills and ability to work with people at all levels. Ability to prioritise tasks and with good time management skills Hold a Driving licence with own transport This is a great opportunity to join an More ❯

Redhill | £27,000 - £30,000 Are yu an aspiring IT professional with gained hands-on experience and looking to level up your career within a dynamic, fast-growing Managed Service Provider Do you thrive on solving problems, delighting users, and working with cutting-edge tech in a collaborative environment? This is your chance to step into an exciting and … progressive MSP role that promises growth, challenge, and variety—right from day one. What’s the Role? You will be the first point of contact for customer queries—providing technical support, troubleshooting, and ensuring their systems are running smoothly. You will act as the bridge between the client and the wider technical team, all while expanding your own skills … and exposure to the world of MSPs. Day-to-Day Responsibilities: Be the front-line hero for customer IT support queries via phone and email Log, track, and resolve cases using the ITSM tool Work with technologies such as Microsoft 365, Windows, networking, virtualisation, backups & more Assist in developing knowledge base articles and internal support documentation Escalate issues effectively More ❯

a more senior, varied position. You'll act as a key escalation point for technical issues, contribute to infrastructure maintenance, and play a leading role in project work and customer onboarding. You'll also help guide junior team members and improve internal systems and documentation. A mix of support, engineering, and leadership responsibilities ensures no two days are the … to the client for this vacancy only. KEY SKILLS - 2nd Line Support, 3rd Line Support, Microsoft 365, Hyper-V, VMware, Citrix, VPN, Firewalls, DNS, IT Support, MSP, Infrastructure, Troubleshooting, Customer Service, Project Delivery, Cloud Services More ❯

teams to help them achieve and exceed their sales targets. Administrative Support : Provide high-level administrative support to account management teams, ensuring all Adobe-related tasks are handled efficiently. Customer Support : Assist customers with their Adobe-related enquiries and issues, ensuring a high level of customer satisfaction. Process Adherence : Ensure all processes are followed correctly to maintain operational … excellence and efficiency. Reporting and Documentation : Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions. Continuous Improvement : Identify areas for process improvement and implement changes to enhance efficiency and effectiveness. INDIVIDUAL RESPONSIBILITIES: Be the primary point of contact for incoming Adobe queries and requests from customers and internal departments, ensuring responses are provided within our … standard 4-hour SLA. Generate, monitor, and follow up on all quotations, and manage customer notifications for all contractual renewals. Ensure accurate processing of all orders and invoicing in accordance with operational procedures. Advise customers on licensing procedures and discuss purchasing options. Register deals for qualifying opportunities and understand how to maximise gross profit. Train customers and new starters More ❯

Type: Permanent Sector: Sales & Customer Service Our client is seeking a dynamic and results-driven Sales Executive to join their team. The successful candidate will be responsible for exceeding sales targets, managing a portfolio of accounts within the target market, and driving new business opportunities. The role requires a focus on building relationships, generating leads, and executing daily … the field. Utilise this time for admin, planning, and marketing activities. Calls should be aimed at IT decision-makers in both prospective and existing accounts. Gather key information on customer infrastructure needs, plans, budgets, vendor preferences, user numbers, and strategic direction (e.g., in-house/cloud). Inform clients about the full range of products and services, attempting to … close deals, generate quotes, and secure up-sells. Consolidate calls with personalised and informative follow-up emails. Regularly clear backorders and promptly escalate issues to Customer Services. Regularly review and manage vendor registrations. Proactively manage contract renewals and follow-up on sales leads. Maximise efficiency by leveraging Business Intelligence (BI) tools. Provide accurate sales forecasts as required. Study to More ❯

with wellbeing webinars, social clubs, paid volunteering days, and access to Vitality Healthcare and gym discounts. Award-Winning Team: Join a team that's consistently recognised for excellence in customer service, innovation, and vendor partnerships. We're proud to be " Smarter Together ", combining deep expertise, a consultative approach, and a passion for delivering value to our customers and … shaping how our customers adopt and scale Microsoft's intelligent cloud and data services. This is a highly consultative role that blends deep technical expertise with commercial acumen and customer engagement. You will work closely with account teams, solution specialists, and delivery consultants to design and position scalable, secure, and innovative Data & AI solutions. These solutions will span Microsoft … and proof-of-value engagements Stay current with Microsoft's Data & AI roadmap and emerging technologies Ensure proposed solutions align with Microsoft's "Metrics that Matter" to drive measurable customer outcomes QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: Degree in Computer Science, Data Science, Engineering, or related field DESIRABLE Equivalent industry More ❯

NSSLGlobal is looking for a Credit Control Apprentice. You will support the credit control team in managing customer accounts and chasing overdue invoices. Role Monitor the accounts receivable ledger for outstanding balances and discrepancies Record and update customer contact and payment information accurately Assist with daily banking tasks and payment allocations Learn to use accounting and credit management … 5.30pm Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Tuesday, 30th September 2025 Start Date Wednesday, 1st October 2025 Desired Skills Attention to detail Organisation skills Customer care skills Number skills Initiative Qualifications English GCSE, grade Grade 4 or above (Essential) Maths GCSE, grade Grade 4 or above (Essential) About the Employer NSSLGLOBAL LTD NSSLGIobaI is … a leading independent provider of satellite communications and IT management solutions with innovation and customer service at the core of its DNA. With over 50 years of experience in the government and maritime markets, NSSLGlobal leverages its deep customer understanding and engineering skills to deliver integrated solutions. More ❯

Ecommerce Trading Assistant | £28k | South West London | Hybrid working Zachary Daniels are delighted to be working with a well-established UK clothing brand known for its rich heritage, loyal customer base, and commitment to timeless British style. As the brand continues to grow and expand its digital presence, we're recruiting an Ecommerce Trading Assistant to join the team … also supporting the onboarding of exciting new names as part of the company's ambitious growth strategy. As Ecommerce Trading Assistant, you'll help drive online performance, shape the customer journey, and support the wider Ecommerce team in delivering commercial success. Key Responsibilities as Ecommerce Trading Assistant: Support the Ecommerce Trading Manager in day-to-day website trading Manage … and post-campaign analysis Work with merchandising to monitor stock levels, support product performance, and drive conversion Conduct regular quality control checks across the site to ensure accuracy and customer satisfaction Produce weekly and monthly trade reports using tools such as Google Analytics Collaborate closely with marketing, customer service and merchandising teams to support cross-functional campaigns More ❯

in transit. Maintain performance and capacity of e-commerce and OEM logistics operations. Ensure compliance with customs regulations and requirements across all shipments. Serve as an escalation point for customer service and sales on logistics issues. Inventory Management Lead weekly stock reconciliation processes and maintain inventory accuracy and alignment across ERP and 3PL systems. Monitor and resolve discrepancies … and control actual costs versus budget. Contribute to the development of the annual logistics budget. Continuous Improvement & Cost Control Identify and implement initiatives to reduce logistics costs and improve service levels. Analyse logistics workflows and eliminate inefficiencies and waste. Lead and support cross-functional projects to improve process automation and data visibility. Collaborate with suppliers to enhance quality, reduce … system solutions that drive logistics process efficiency. Supplier Management Manage the performance of Freight Forwarders and 3PLs. Lead monthly KPI reviews and initiate corrective actions. Negotiate commercial terms and service levels with 3PLs to ensure cost-effective, high-quality service delivery. Leadership & Development Lead, coach and develop two Logistics Planners. Build team capability to scale with business needs. More ❯

in transit. Maintain performance and capacity of e-commerce and OEM logistics operations. Ensure compliance with customs regulations and requirements across all shipments. Serve as an escalation point for customer service and sales on logistics issues. Inventory Management Lead weekly stock reconciliation processes and maintain inventory accuracy and alignment across ERP and 3PL systems. Monitor and resolve discrepancies … and control actual costs versus budget. Contribute to the development of the annual logistics budget. Continuous Improvement & Cost Control Identify and implement initiatives to reduce logistics costs and improve service levels. Analyse logistics workflows and eliminate inefficiencies and waste. Lead and support cross-functional projects to improve process automation and data visibility. Collaborate with suppliers to enhance quality, reduce … system solutions that drive logistics process efficiency. Supplier Management Manage the performance of Freight Forwarders and 3PLs. Lead monthly KPI reviews and initiate corrective actions. Negotiate commercial terms and service levels with 3PLs to ensure cost-effective, high-quality service delivery. Leadership & Development Lead, coach and develop two Logistics Planners. Build team capability to scale with business needs. More ❯

teams to help them achieve and exceed their sales targets. Administrative Support: Provide high-level administrative support to account management teams, ensuring all vendor-related tasks are handled efficiently. Customer Support: Assist customers with their vendor-related enquiries and issues, ensuring a high level of customer satisfaction. Process Adherence: Ensure all processes are followed correctly to maintain operational … excellence and efficiency. Reporting and Documentation: Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions. Continuous Improvement: Identify areas for process improvement and implement changes to enhance efficiency and effectiveness. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Minimum GCSEs (A-C) English & Mathematics - DESIRABLE Other Requirements: Good understanding of IT (specifically software) and Business IT challenges - DESIRABLE … organised with exceptional time management skills. Precision and attention to detail are crucial Performs well under pressure and meets deadlines effectively. Outstanding verbal and written communication skills, essential for customer service and client interactions. Self-driven and capable of taking responsibility. Strong commercial insight with the ability to shape and drive business outcomes for positive results. Collaborative team More ❯

holder is responsible for the day-to-day upkeep of the college buildings and grounds, the setup and support of events, and responding to general maintenance needs. Delivering outstanding customer service is central to this role, with a strong focus on service excellence in all duties carried out. What your working week will look like: Support the More ❯

Are you an experienced administrator with exceptionally strong customer service skills and ideally previous experience in an account management related environment? Do you have strong all round IT skills to include high levels of proficiency in Microsoft products? Do you live locally to the Kingston area and interested in joining an expanding and ambitious company Our client is … include but not limited to production of driver packs, insurance reminders, presentation of essential contract documents and reports as well as the following:- Monitoring and manage client MOT/Service/vehicle recall and insurance reminders Manage client driver fines administration Administer and update customer toll accounts Taxing of vehicles and logging and filing of fleet V5 documents. … continued GDPR compliance. Process department post General administrative duties including processing mail (received & sent) when required, and maintaining scanning filing system. Applications for this role are particularly invited from customer focused candidates with previous administration experience in this or a similar industry sector who are looking for a local permanent role with prospects Interested? If you are a strong More ❯

Senior Project Manager will take the ownership of a portfolio of projects, delivering to Healthcare Customers within the UK in accordance with contracts and agreed budgets to satisfy the customer and business requirements. The role will focus on improving the efficiency and effectiveness through project management process and tool improvements. Responsibilities: Managing and delivering the allocated project portfolio Maintaining … risk and issue management Maintaining all project documents Providing status reports, identifying accomplishments, risks, issues, milestones against the baseline plan together with forecasts Holding and attending regular internal and customer led project meetings Communicating effectively with all stakeholders Motivating all members involved in the project to ensure it is completed on time, to the specified budget, quality, and performance … criteria Coordinating the delivery of software developments as necessary Arranging delivery of projects in accordance with the contractual requirements. Ensuring contract acceptance and sign off by the customer Accepting the hand over from the sales team to commence project initiation and delivering project hand over to the support team Coordinating activities between Clinisys and third parties as required within More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯