21 of 21 Service Delivery Jobs in Surrey

owner for everything Sycurio has deployed and running at a client, internally known as the "Run" function. Today the functions that keep our live service healthy (platform, DevOps, support, and service delivery) operate as separate silos, each touching the customer without a cohesive view. This role brings … named operational interface between Engineering (build), InfoSec (security), and our commercial teams. You will lead a function composed of internal staff (SRE, Service Delivery, and a telephony specialist team) plus the ops‐side of our outsourced engineering partner. Owned functions Support and SRE (on‐call): owned directly ...

Leatherhead/Woking, with option for hybrid working in the future Contract: Full-time, permanent About the role We are looking for a Service Delivery Manager to take full ownership of our largest managed service account: a major care sector group operating a large multi-site estate … dedicated account role. You will be the named point of accountability for everything the client experiences from their IT provider. You will chair the service reviews, own the escalations, coordinate the projects and drive continuous improvement across a complex, distributed estate. You will work alongside a dedicated technical lead ...

business change needs, assess the impact of those changes on IT&D infrastructure and systems, capturing, analysing and documenting requirements. Supporting the communication and delivery of those requirements for complex and strategic IT business solutions across the Authority typically requiring up to 200 man days of project resources. … Sussex County Council and Brighton & Hove City Council. This role sits in the Engagement & Digital Innovation team within the Orbis IT & Digital Service. This Service provides mission critical operational support, innovative project delivery and dynamic strategic leadership that underpins delivery of the business priorities and service ...

function? We are seeking a proactive and commercially minded professional to oversee day-to-day IT operations, manage third-party suppliers and ensure the delivery of secure, reliable and efficient technology services across a growing organisation. This is a varied and hands-on leadership role where you will play … part in driving operational excellence, improving service delivery and supporting future business growth. Key Responsibilities: Lead the day-to-day management of IT operations, infrastructure and support services. Manage external IT support and cyber security partners, ensuring service levels are achieved. Lead and develop the internal ...

identity, Microsoft 365, telephony and security controls • Technical design standards and decision records to support consistent implementation • Clear management of technical risks, dependencies and service continuity requirements This role supports Surrey’s Local Government Reorganisation within the IT & Data theme, working in the Technical Fundamentals workstream to help deliver … Safe & Legal requirements. Working with SMEs across the 12 councils and delivery partners, the postholder reviews current tools, enterprise platforms, configurations and infrastructure constraints to ensure transition designs are practical, assured and deliverable. Key areas of focus include networking and connectivity, Microsoft 365 tenant and domain dependencies, telephony ...

including overall responsibility for our IT infrastructure and security. The role holder will act as the primary internal point of contact for our Managed Service Provider, overseeing service delivery, SLAs, and ensuring our IT infrastructure remains secure, compliant and fit for purpose Managing the office facilities, leases … What we’re looking for: Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts, including managed IT service contracts and budgets. A qualification in cyber security or IT and experience of Microsoft administration, cyber security and MSP management is also necessary ...

About the role We are looking for a 1st Line Team Lead to run the Tier 1 function of our service desk, supporting a major care sector group with a large multi-site estate across England and Scotland alongside our wider client base. This is a working lead role … tools alongside the team and part running the desk - managing the queue, coaching the engineers, owning ticket quality and making sure nothing slips. The service desk sits at the heart of a newly signed managed service contract that is growing quickly, with a substantial site onboarding programme underway ...

multi‐product or cross‐platform software solutions. Solution and/or process experience with one or more of the following is highly desirable: IT Service Management (ITSM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management ...

model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave … residents, communities, and frontline operations. Your insights and expertise will shape decision making, improve control maturity, and contribute to a safer, more resilient public service environment. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Strong ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

supporting organisational objectives and maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery … users. Line manage the Fleet Administrator and provide support to stakeholders. Contracts & Supplier Management Manage supplier relationships, contract renewals, and the contract register. Monitor service delivery, negotiate value for money, and approve invoices in a timely manner. Support budget management and work closely with Finance on supplier accounts. ...

role We are looking for an Infrastructure and Security Lead to take ownership of the infrastructure and security posture of our largest managed service account: a major care sector group operating a large multi-site estate across England and Scotland. This is a dedicated account role with genuine ownership. … baseline that protects thousands of users and devices. You will design it, run it, monitor it and continuously improve it, working alongside a dedicated Service Delivery Manager and a wider helpdesk team who handle day-to-day tickets. The account in its establishment phase, which means you will ...

high-risk transitions simultaneously. Developing robust mobilisation plans, governance structures, critical paths and risk frameworks. Acting as a senior escalation point for issues affecting service delivery, compliance, commercial performance or reputation. Ensuring continuity of repairs, maintenance, compliance and investment services throughout transition. Working closely with Procurement, Commercial, Finance … governance reporting for senior stakeholders. Working closely with suppliers and partners to drive accountability and successful delivery. Supporting customer and resident communication throughout major service transitions. Capturing lessons learned and continuously improving the organisation's mobilisation approach. What We're Looking For We're looking for an experienced mobilisation ...

suit someone who enjoys a practical, fast-paced role with real ownership and variety. Key responsibilities Lead IT operations alongside the external MSP, including service levels, escalations and performance management Provide hands-on support across a Microsoft environment, including user access, onboarding/offboarding and device management Oversee contracts … Strong hands-on IT experience, ideally within a Microsoft 365 environment Experience managing or working with an MSP and holding them to account on service delivery Confident managing suppliers, contracts and budgets Strong Excel and numerical skills Organised, proactive and comfortable juggling a varied workload Able to balance ...

improvement thinking to shape how important operational work is delivered across AQA. A role where your insight can directly improve quality, productivity and service delivery. The chance to work with digital tools, data-led processes and cross-functional teams. Exposure to senior stakeholders and the opportunity to influence ...

across a broad IT operations function. Reporting to the IT Director, you'll be responsible for infrastructure, networks, cyber security, end-user computing and service delivery. A key focus of the role will be shaping and delivering the organisation's IT outsourcing strategy, including vendor selection, governance and supplier ...

client is seeking a proactive and detail-oriented Project Controller to join their growing Project Delivery team. This is an excellent opportunity to become an integral part of a business where financial control, project governance and effective stakeholder communication are essential to delivering successful projects. Job Title: Project Controller … projects by maintaining financial oversight, monitoring project performance and ensuring robust project controls are in place. You'll work collaboratively with Project Managers, Finance, Service Delivery and internal stakeholders to produce accurate reporting, manage project documentation and ensure projects are delivered in line with company procedures. This position ...

community initiatives, encouraging involvement and signposting to relevant services Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery What you’ll bring We’re looking for someone who: Can work under pressure and use initiative to prioritise tasks and solve ...

community initiatives, encouraging involvement and signposting to relevant services Liaise with internal teams and external partners to report issues, coordinate actions, and support effective service delivery What you’ll bring We’re looking for someone who: Can work under pressure and use initiative to prioritise tasks and solve ...

status and progress. Maintain accurate records and documentation in line with company procedures. Work closely with colleagues across different departments to ensure effective service delivery. Including scheduling and coordinating engineer appointments and workloads. Develop knowledge of company products, services and internal processes. Learn to use a range of software … including CRM systems, Microsoft Office applications and helpdesk management systems. Support the wider administration team with general office duties as required. Deliver excellent customer service at all times. Work collaboratively as part of a team, building strong communication and organisational skills. Complete all apprenticeship training requirements and apply learning ...