1 to 25 of 37 Service Delivery Jobs in Surrey

We have an exciting opportunity for a Service Delivery Manager to join our well-established client. MFK Recruitment has successfully recruited 42 IT Professionals for this well-established company in the past 5 years, 31 are still with the company too. Hybrid working is in play for the … successful Service Delivery Manager. Two to three days a week, the SDM will travel to Reigate (Surrey), East Sussex, and Cambridgeshire. On average, the SDM will be able to work from home for two days a week. Extremely ambitious company, and they’re very interested in having individuals … join their team, who are keen to progress and succeed (The vast majority of our candidates have progressed in a short space of time!) Service Delivery Manager - Job Purpose: The Service Delivery Manager is a significantly customer facing role that ensures customers have a local and More ❯

Partner of the Year for the past two years. About the Role Reporting to the Head of Support, we are looking for a motivated Service Delivery Engineer who can demonstrate technical and problem-solving competence and a passion for genuine customer service. The successful candidate will be responsible … for: Incident diagnosis (Level 1/2 troubleshooting) and resolution across all Kerv Experience's product and services Service level adherence Continuous customer dialogue during the incident management process Liaising with third party suppliers and escalations with the in-house development teams Contributing to the customer knowledgebase Participating in … the company on-call rota You will be working as part of a broader team supported by the Service Delivery Manager and must be a self-starter and passionate about customer satisfaction. Your Part to Play We have a portfolio of solutions including VoxivoCX an award-winning call More ❯

position, who thrives in a fast-paced environment and is confident taking ownership, guiding others, and acting as a right-hand to the IT Service Delivery Manager. You'll deliver high-quality 2nd line technical support across the business while providing leadership and mentoring to the Service … through to resolution, ensuring excellent customer communication throughout Support and mentor junior team members, fostering a culture of learning and accountability Assist the IT Service Delivery Manager in managing day-to-day operations and deputise when required Contribute to the development of the team's technical capabilities Proactively … identify areas for improvement in processes and service delivery Support IT projects and initiatives, including researching and implementing new technologies Maintain accurate and up-to-date technical documentation About You A natural problem-solver with a proactive attitude and ability to manage competing priorities Confident in leading or More ❯

of Positions: 1 Duration: Full-Time Position Summary The Director of Client Experience and Services at St. Lawrence College leads the transformation of IT service delivery by fostering a client-focused culture and implementing strategies that enhance operational efficiency, reliability, and user satisfaction. This senior leadership position is … academic departments, administrative units, and IT teams, to deliver seamless and responsive services that meet the evolving needs of the college. By overseeing the Service Centre, Client Services teams, IT infrastructure, and relationships with external vendors the Director ensures the consistent delivery of high-quality support while driving … systems while promoting security, accessibility, and sustainability. Committed to continuous improvement, the Director actively engages with students, faculty, and staff to gather insights, measure service quality, and adapt strategies that address the college's priorities. This role plays a pivotal part in advancing St. Lawrence College's vision of More ❯

days per week. Salary: £34,000 + £2,000 Welcome Bonus What you'll be doing: A Graduate Project Manager supports the delivery of business and technical projects by working with experienced Programme Managers, Service Delivery Managers, and Project Control professionals. You'll gain exposure across the … full project lifecycle, contributing to planning, control, and assurance. Roles may include Project Management Office support, Portfolio Management, and Service Delivery. You'll help set up and close projects, manage finances, and assist with governance and reporting. You'll also support senior managers, track risks, and monitor delivery performance. In Service Delivery, you'll drive service improvements, manage incidents, and contribute to client reporting, while gradually gaining more responsibility and autonomy. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing More ❯

days per week. Salary: £34,000 + £2,000 Welcome Bonus What you'll be doing: (100 words) A Graduate Project Manager supports the delivery of business and technical projects by working with experienced Programme Managers, Service Delivery Managers, and Project Control professionals. You'll gain exposure … across the full project lifecycle, contributing to planning, control, and assurance. Roles may include Project Management Office support, Portfolio Management, and Service Delivery. You'll help set up and close projects, manage finances, and assist with governance and reporting. You'll also support senior managers, track risks, and monitor … delivery performance. In Service Delivery, you'll drive service improvements, manage incidents, and contribute to client reporting, while gradually gaining more responsibility and autonomy. Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health More ❯

Title: Programme Manager (Delivery) About KBR and the Project KBR's Estates Intelligence team are market-leaders in the public sector FM Assurance market, providing innovative centralised technical platforms and professional services to a diverse central government and specialist departmental estates portfolios to enable them to manage their estates … need a detailed and in-depth knowledge of assurance and security management best practice. Core Responsibilities: Lead the end-to-end management of client delivery projects, ensuring scope, timeline, and budget adherence while maintaining high-quality standards. Serve as the primary point of contact for predominantly Public Sector/… MOD clients, fostering strong relationships, managing expectations, and ensuring high customer satisfaction. Plan and allocate resources effectively to ensure successful project execution and timely delivery of the solution, including its compliance, CSR, and sustainability modules. Collaborate with cross-functional teams, including development, operations, business stakeholders, and third-party vendors More ❯

Engineer you will build and enhance the engineering and technical relationship with both internal and external customers. You will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects … and Service Desk teams within Telent to ensure a high level of customer satisfaction is at the forefront of all our commitments. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. What … To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service To train/mentor internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure To maintain awareness of More ❯

Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract. This role will be 80% client focused and it’s for one of their most critical products, will be seeking someone … with a strong level of client facing experience. Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes. Work with internal teams to ensure end to end service delivery is being provided … all clients. Build relationships with internal and external stakeholders. Serve as an escalation point for client issues. Work with Incident response teams to ensure service resolution. Liaise and communicate with clients during major incidents. Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service More ❯

in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and … To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time … and are part of a team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impede your operations. Responsibility for reporting to your line manager any risk which may impact the business. Managing Health & Safety Conduct any Risk Assessments and More ❯

services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains … To carry enhanced van stock to achieve high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time … and are part of a team where service is central to good performance. Managing Risk Awareness of your operational and regulation risks which may impend your operations. Responsibility for reporting to your line manager any risk which may impact the business Managing Health & Safety Conduct any Risk Assessments and More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The role is crucial to ensuring … both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers and IT departments of third … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent More ❯

to enhance collaboration between the technical team and the global business units. About the Role We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization. This role … involves developing and enforcing standards, ensuring alignment with business objectives, and fostering a culture of service excellence. The SMO Lead will play a critical role in driving IT service efficiency, governance, and value delivery. Key Responsibilities: Defining the vision, strategy, and roadmap for the Service Management Office … SMO) in alignment with organizational goals, establishing and enforcing IT service management policies based on ITIL, and managing the service portfolio. Identifying opportunities for continuous improvement, leading and mentoring the SMO team, and collaborating with IT and business leaders to ensure service alignment and value delivery. Overseeing More ❯

London (4 Days Per Week on-site) £49.5 - £58.5k 2 Year FTC We are seeking an experienced Senior IT Project Manager to lead the delivery of IT elements within major estates-related initiatives, including new buildings, refurbishments, and technology infrastructure upgrades, all aligned to the clients strategic goals. As … part of this specific team, you'll work at the heart of cross-functional delivery, collaborating with Estates, IT Services, senior leadership, and third-party vendors to ensure seamless alignment between IT and Estates methodologies - including RIBA, ITIL, and both Waterfall and Agile delivery approaches. Key Responsibilities: Lead … IT workstreams within major Estates programmes, ensuring delivery against project goals, budgets, and organisation-wide objectives. Liaise with stakeholders from senior leadership to vendors, developing robust project plans and clearly defined IT specifications. Ensure IT procurement, design, and implementation are aligned with the RIBA Plan of Work and IT More ❯

Job Overview: We are seeking a dedicated technical service engineer to service, repair, maintain, install, and support their market-leading technologies. This hands-on role requires mechanical engineering skills and familiarity with software installation, as much of the equipment operates on Windows or similar platforms. Primarily South/… be local to the region. MARCO ensures excellent travel arrangements, including highly rated hotels and good flights. The role is customer-facing, emphasizing excellent service delivery, client loyalty, and support. The engineer will receive a high-spec vehicle, tools, laptop, phone, and uniform, and will join a team … pension contribution Performance-based bonus scheme 'Out of hours' bonus - earn an extra £200 a week after working hours for on-call/telephone service All expenses paid when travelling abroad. More ❯

Team? This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform … responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally within Samsung and across our key service delivery and customer support partners. You will work at the intersection of technology and people, driving change that improves efficiency, streamlines processes, and … Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success Coordinate change initiatives by overseeing technology-related change projects from initiation More ❯

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client’s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical environment … DOE) Monday – Friday What You’ll Be Doing: In this Graduate Technical Support role, you will be at the heart of our client’s service delivery team, supporting customers and engineers to ensure everything runs smoothly. Don’t worry if you don’t have lots of experience—they … point of contact for customer technical enquiries—helping solve problems or escalating them to the right team member. Logging and tracking customer requests and service tickets using HubSpot software. Preparing accurate quotes and following up with customers to provide updates or answer questions. Coordinating service orders and ensuring More ❯

Are you a recent graduate with a passion for technology, problem-solving, and great customer service? We are looking for an enthusiastic individual to join our client s friendly and fast-paced Technical Support team. This is a fantastic opportunity to launch your career in a dynamic technical environment … DOE) Monday Friday What You ll Be Doing: In this Graduate Technical Support role, you will be at the heart of our client s service delivery team, supporting customers and engineers to ensure everything runs smoothly. Don t worry if you don t have lots of experience they … point of contact for customer technical enquiries helping solve problems or escalating them to the right team member. Logging and tracking customer requests and service tickets using HubSpot software. Preparing accurate quotes and following up with customers to provide updates or answer questions. Coordinating service orders and ensuring More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

Management (FM) Job Type: Full-Time, Permanent CBW Staffing Solutions is currently seeking an experienced and driven Helpdesk Manager to join a leading FM service provider, based in Feltham, West London. This is a fantastic opportunity for a motivated individual with a strong background in helpdesk operations and team … in their career. As the Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of the technical helpdesk team, ensuring service excellence, and driving continuous improvement. This role requires someone who can lead by example, support their team, and ensure that all service requests … qualifying employment period) Generous sick pay scheme (subject to tenure) Regular company-wide social events including away days with colleagues, friends, and family Long service recognition and awards Working Hours: Monday to Friday 8am - 5pm Key Responsibilities: Oversee and manage all reactive maintenance requests in line with SLA requirements More ❯

ownership of its automation strategy and ensure the quality and reliability of its software solutions. This is a key role within the testing and service delivery function, working across multiple projects in a collaborative Agile environment. Key Responsibilities: Design, develop, and maintain test automation frameworks and suites for … new development and ongoing maintenance. Collaborate closely with development, testing, DevOps, and business analysis teams to define test strategies and integrate automation into the delivery pipeline. Lead the planning and execution of end-to-end testing, ensuring coverage across APIs, functional flows, and integrations. Provide technical guidance and mentoring … to team members, promoting best practices in automated testing. Manage workload prioritisation within the automation team and support the delivery of high-quality releases on schedule. Contribute to continuous improvement initiatives and process optimisation within the testing function. Document test procedures, report on progress, and escalate risks or issues More ❯

ll be central to uncovering the "so what" behind their data. You'll lead analytical projects using both quantitative and qualitative methods to inform service delivery, improve quality, and drive innovation in adult social care. This role is perfect for someone who thrives on problem-solving, values purpose More ❯

planning activities across a diverse range of projects. You'll help shape strategic direction, produce planning documentation, and manage business systems to ensure smooth delivery and decision-making. This is a varied, fast-paced role that demands analytical thinking, attention to detail, and excellent communication. Translate executive-level direction … into strategic documentation and planning output Provide professional advice on planning approaches, methodologies, and service delivery Coordinate internal and external enquiries and maintain access to reports and data Register and manage business opportunities in Salesforce and SAP Maintain and update planning trackers (revenue, costs, profit forecasts, and project More ❯

Business Objects Collaborate with HR and business stakeholders to understand reporting needs and deliver insights Configure and customise ServiceNow HR workflows, case management, and service portals Lead on monthly and quarterly HR system upgrades, including testing and stakeholder sign-off Manage system access controls and ensure data security in … Deliver training and communications on system changes to users across the business Contribute to the ongoing improvement of data quality, system efficiency, and HR service delivery The Successful Applicant A successful HRIS Analyst should have: Solid experience with ServiceNow - this is essential Ideally experience with iTrent A creative More ❯

Business Objects Collaborate with HR and business stakeholders to understand reporting needs and deliver insights Configure and customise ServiceNow HR workflows, case management, and service portals Lead on monthly and quarterly HR system upgrades, including testing and stakeholder sign-off Manage system access controls and ensure data security in … Deliver training and communications on system changes to users across the business Contribute to the ongoing improvement of data quality, system efficiency, and HR service delivery Profile A successful HRIS Analyst should have: Solid experience with ServiceNow - this is essential Ideally experience with iTrent A creative, continuous improvement More ❯