1 to 25 of 32 Service Delivery Jobs in Surrey

Service Delivery Director - Dynamics 365 Business Central Salary: Circa £100k + benefits South East – Hybrid (2 days/month in-office) We’re working with a fast-growing Microsoft Dynamics 365 Business Central partner that’s on the hunt for a Service Delivery Director to lead their delivery operations and scale their consulting function in … line with rapid business growth. This is a key leadership role , you’ll have full responsibility for delivery strategy, operational performance, and client satisfaction across consulting, development, and project management teams. What You’ll Be Doing: 🔹 Define and implement the end-to-end service delivery strategy in alignment with business goals. 🔹 Lead and mentor delivery managers … consultants, developers, and PMs across multiple concurrent client projects. 🔹 Ensure on-time, high-quality project execution that meets budgetary, SLA, and client satisfaction benchmarks. 🔹 Build scalable delivery frameworks and best practices to support expansion and future growth. 🔹 Work closely with finance and commercial leadership to manage budgets, resource allocation, and P&L responsibilities. 🔹 Act as a key stakeholder in More ❯

Role Summary The Service Delivery Manager (SDM) shall ensure the timely and correct deliveries of outsourced payroll and HR services and technology to Zalaris clients located in the UK and Ireland as per the agreed contract. Taking pride in contributing to high customer satisfaction for both the client and their employees. This role is ideal for someone who … has a working and in depth understanding of payroll either from a service provider or customer side. This position is located in either the Zalaris Hersham Office or Zalaris Derbyshire Office with options to work remotely. Your Responsibilities Managing Service Delivery and continuous improvements: Has a proactive and consultative role in solving payroll related issues in customer … service, driving continuous improvement of customer processes, and adding value to the customer. Monitor, analyze, report & follows up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition activities More ❯

This role involves key people management responsibilities , including guiding the resolution of incidents and service requests as a senior specialist. It requires proactive monitoring of ticket queues and escalating issues to the Service Delivery Manager when necessary. Client Details My client operates in the public sector. Description Planning & Organising Direct, manage and monitor the operation of an … efficient and effective service ensuring the work of the team supports service objectives and that necessary resources are secured. Lead major projects and reviews within a defined area of work to optimise and enhance service delivery. Policy & Compliance Ensure legal, regulatory and policy compliance of relevant schemes/initiatives. Contribute to and where appropriate lead the development … of practical strategies, works programmes and service improvement in own area of specialism and monitor and control their implementation to manage and mitigate risks. People and partnerships Directly or matrix manage a diverse group of staff to ensure the successful delivery of a service. Monitor and support the performance management and development of team members using a coaching More ❯

and high-availability networks across port terminals, remote logistics sites, and central offices-including LAN/WAN, fibre, Wi-Fi, SD-WAN, and VPN connectivity. * Manage operational and technical delivery of voice communications, including VoIP systems, contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems … in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain … IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with maritime, data protection, and operational standards including NIST, and local port authority requirements. * Lead business continuity and disaster recovery planning with specific More ❯

sector. Description Planning & Organising Implement countywide strategies and support the development of long term planning. Lead projects and reviews within a technical area of work to support and enhance service delivery. Plan workloads and secure resources to enable the team/s to achieve a quality service. Policy & Compliance Provide technical advice and recommendations within defined policy and procedures … to ensure compliance with relevant legislation, policies and industry standards. Maintain, develop and review systems, processes, procedures and working methods to maximise service delivery, quality, efficiency and compliance. People and partnerships May manage a team operating in a specialist area or oversee the delivery of a range of support services to a service or function. Liaise … making. Analyse and make recommendations for improvement or development of existing systems, processes or policy. Profile Significant practical or professional experience and understanding of a specialist area or supporting service teams and/or providing support to the public. Comprehensive understanding of subject matter, legislation, principles and practices relevant to the technical area. May require previous management experience including More ❯

technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. You’ll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures.This role is ideal for a self-driven professional who thrives in both independent and collaborative … environments and is comfortable engaging directly with customers. You’ll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities - Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. - Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and … virtual networking. - Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as More ❯

A leading provider of secure satellite communications and technical support services is seeking a Technical Service Manager to take ownership of high-priority UK Government support cases. This is a key role supporting MOD satellite communication systems, ensuring that service delivery meets demanding SLAs and through-life performance expectations.This position offers the opportunity to work at the … heart of defence communications, managing technical escalations, driving resolutions, and working closely with engineering, project, and field service teams. Key Responsibilities Manage and oversee all technical support cases related to MOD Commercial Satellite Communication Services. Act as the key point of contact for complex escalations, working alongside engineering, support, and project teams to resolve issues. Ensure service visits … improvement initiatives. Maintain configuration control using secure systems and prepare technical documentation and case handover notes. Deliver training to 1st/2nd line support staff and onboard new Field Service Engineers. Skills & Experience Required Royal Navy or MOD technical comms experience, particularly in COMSAT, MILSAT, MNE, and message handling systems. Technical knowledge of electrical/electronic systems, networking, and More ❯

technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. You’ll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both independent and … collaborative environments and is comfortable engaging directly with customers. You’ll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services … and virtual networking. Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. Manage incidents, service requests, and change controls via standard ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents and issues. Maintain and update detailed technical documentation and configuration records. Act More ❯

deep technical expertise in VMware Cloud Foundation (VCF), VMware NSX, and Veeam Backup & Replication to join our dynamic Managed Services team. Youll be responsible for delivering exceptional support and service to our enterprise clients, ensuring high availability, performance, and reliability across hybrid cloud infrastructures. This role is ideal for a self-driven professional who thrives in both independent and … collaborative environments and is comfortable engaging directly with customers. Youll be part of a growing team dedicated to providing proactive support and continuous improvement across our managed service offerings. Key Responsibilities - Deliver operational support and administration of VMware Cloud Foundation (VCF) stacks, ensuring availability, performance, and security. - Configure, manage, and troubleshoot VMware NSX for micro-segmentation, edge services, and … virtual networking. - Operate and enhance Veeam Backup & Replication platforms for data protection, recovery, and disaster recovery (DR) across on-prem and hybrid workloads. - Manage incidents, service requests, and change controls via standard ITIL-based processes. - Lead and participate in root cause analysis for infrastructure-related incidents and issues. - Maintain and update detailed technical documentation and configuration records. - Act as More ❯

Annual leave 20 days, increasing with level of service Up to £50,000, depending on experience Reports to Head of Project Management Sweethaven is part of the inTEC GROUP. We are education technology specialists and have a proven track record working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation … project engineer will be primarily responsible for delivering a wide scope of project tasks that require advanced technical expertise. Working closely with an aligned Project Manager to ensure project delivery on time and to the highest standard and customer satisfaction, this role involves troubleshooting complex issues, supporting infrastructure projects, and mentoring junior team members. Strong communication skills are essential … as the role includes direct interaction with clients and internal teams. Day-To-Day Responsibilities Project Execution: Delivery and implementation of Infrastructure & Modern Work projects, meeting quality assurance standards and exceeding customer expectations. Maintain system documentation and update project records. Attend both internal and external project meetings as required. Ensure all tasks align with cybersecurity best practices. Ensure early More ❯

exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider, delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While … you do not need deep technical knowledge, an understanding of the telecoms sector will be helpful. If you are ready to help us deliver outstanding service to our customers, we would love to hear from you. Key Responsibilities: Act as the primary point of contact for customers during the provisioning process. Coordinate the delivery of IT and telecoms … services including broadband, telephony, and Microsoft cloud solutions. Liaise with internal teams and third-party suppliers to ensure timely and accurate service delivery. Provide regular updates to customers and manage expectations throughout the provisioning lifecycle. Maintain accurate records of provisioning activities using internal systems.Identify and escalate any issues that may impact service delivery timelines. Support continuous improvement More ❯

deliver innovative space projects within institutional, export, and defence settings. Role Responsibilities of a Project Manager: Manage projects or aspects of a project from contract commencement through development and delivery of space and ground segments, launch preparation, in-orbit commissioning and subsequent service delivery and operations To be responsible for all aspects of the project, or a … activities to ensure the entire project is progressing in line with the baseline plan, with the expectation on strong leadership, motivation and being the driving force behind the engineering delivery Breaking down work into appropriate work packages and obtaining agreements with engineering team leaders for appropriate resources Communication with customers and internal stakeholders, including Engineering Functional Managers, Heads of More ❯

deliver innovative space projects within institutional, export, and defence settings. Role Responsibilities of a Project Manager: Manage projects or aspects of a project from contract commencement through development and delivery of space and ground segments, launch preparation, in-orbit commissioning and subsequent service delivery and operations To be responsible for all aspects of the project, or a … activities to ensure the entire project is progressing in line with the baseline plan, with the expectation on strong leadership, motivation and being the driving force behind the engineering delivery Breaking down work into appropriate work packages and obtaining agreements with engineering team leaders for appropriate resources Communication with customers and internal stakeholders, including Engineering Functional Managers, Heads of More ❯

and support services. This role combines operational execution with strategic enablement. You will not only support backend reporting and systems coordination, but also help define, drive, and improve partner service enablement initiatives across the region. The ideal candidate brings a strong foundation in technical services, partner program management, and is capable of managing both structured processes and creative initiatives. … go onsite as needed** Responsibilities Act as the primary point of contact between internal teams and EMEA channel partners Oversee partner enablement programs including training certification tracking, enablement content delivery, and continuous improvement initiatives Design and deliver programmatic content to support partner growth, including multimedia resources and supporting materials Coordinate onboarding and system access for partners across tools such … as Salesforce, ServiceNow, Tableau, and Skyline Support day-to-day partner operations by managing data accuracy and performance reporting Help evaluate and assess partner performance and service maturity across the EMEA region Enable the growth and specialization of partners through thoughtful GTM planning and quality service offerings Collaborate with Sales, Support, and Professional Services teams to streamline partner More ❯

e.g., Procurement) to define and implement an IT supplier strategy that supports business goals, enhances supplier performance, and manages risk effectively Collaborate with senior stakeholders, including the Head of Service Management and Head of Digital Business Information Management, to develop and maintain a clear and effective IT supplier governance framework Support the procurement lifecycle for IT supplier services ?" including … tendering, contract negotiations, and renewals ?" ensuring alignment with strategic needs Facilitate and lead regular IT supplier review meetings, helping to maintain strong relationships and ensure service level agreements (SLAs) and customer expectations are consistently met Identify opportunities for continuous improvement in supplier performance, promoting quality, value for money, and innovative solutions Your skills and experiences: Essential Proven experience in … such as tendering, compliance, performance management, and continuous improvement initiatives Desirable Experience working with global partners Strong understanding of the IT supplier landscape, including system integrators (SIs), their core service offerings, and relative strengths and areas for improvement Proactive approach to resolving supplier-related issues and driving improvements in IT service delivery through effective supplier engagement and More ❯

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK's largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards. Be a key player in our Service Delivery Team As an individual you will be responsible … for first line responses to customer service requests by telephone, email, web, and portal. Additionally, you will be responsible for: • Maintaining Customer Satisfaction • Maintaining allocated work pools ensuring all cases are worked according to their SLA's and pro-actively manage the CRM tickets • Competency on all supplier portals and communication processes • Ad hoc cover for accepting orders/… Salary £27k 25 Days Holiday + UK Bank Holidays Hybrid working (3 days a week in the Reigate office) Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor. The talents we are excited to see We are seeking a Customer Experience Specialist who is/has: • At least 5 GCSE More ❯

and diligent account management Revenue Growth: Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational Awareness & Client Expectation Management: Maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively manage customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery outcomes and customer needs Know … to support proactive account development Issue Resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal Reporting: Providing regular updates on account activity, client feedback, and service performance Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and … multiple tasks and ensure accuracy in documentation and follow-up Problem-Solving: Proactive approach to identifying and resolving issues Team Collaboration: Ability to work cross-functionally with commercial and delivery teams Solution Acumen: Advanced sales competency of the company’s core private cloud and associated offering portfolio Time Management: Ability to prioritise tasks and manage time effectively in a More ❯

a broad range of topics including architecture development, cyber security, programme and project management through to data engineering/analytics and AI. We have a long track record of delivery and are trusted to work on some of the UK Government's most important and sensitive projects. Collaborate with clients to develop strategies for future ICT service delivery, aligning with Government strategies. Define end-to-end architectures, including Business, Applications, Data, and Infrastructure. Create comprehensive User and Service Requirements Documentation. Deliver key Concept and Assessment Phase products. Support large ICT procurements by developing procurement documentation, evaluation strategies, and assessing bids. Provide technical assurance to ensure proposed solutions are fit for purpose. Skills, Knowledge and Expertise Experience … run over multiple years and contribute to clients' mission-critical objectives and key strategic initiatives. We're proud of our long-term client relationships and excellent track record of delivery; as a result, we're trusted to work on some of the UK Government's most important and sensitive projects. We operate in the following market sectors: Defence, Central More ❯

and optimize administrative and facilities management across multiple European locations. Serve as the main point of contact for office-related operations, ensuring consistency, efficiency, and compliance. Manage vendor relationships, service contracts, and office budgets in collaboration with finance and procurement. Health & Safety Oversight: Ensure compliance with health and safety legislation across all European jurisdictions. Lead implementation of risk assessments … audits and act as liaison with local authorities and external consultants. IT Infrastructure Coordination: Collaborate with the global IT department to ensure local technology needs are met. Oversee IT service delivery, system access, hardware deployment, and cybersecurity practices at the regional level. Support technology onboarding/offboarding processes and manage regional IT vendor relationships. Legal & Regulatory Compliance Support More ❯

exciting opportunity for you. Windsor Telecom is a dynamic and customer-centric telecommunications provider, delivering innovative solutions to businesses across the UK. We pride ourselves on our exceptional customer service and deep understanding of the industry sector. We are looking for a Provisioning Coordinator who enjoys working with people and ensuring a smooth onboarding experience for our clients. While … you do not need deep technical knowledge, an understanding of the telecoms sector will be helpful. If you are ready to help us deliver outstanding service to our customers, we would love to hear from you. Key Responsibilities: Act as the primary point of contact for customers during the provisioning process. C oordinate the delivery of IT and … telecoms services including broadband, telephony, and Microsoft cloud solutions. Liaise with internal teams and third-party suppliers to ensure timely and accurate service delivery. Provide regular updates to customers and manage expectations throughout the provisioning lifecycle. Maintain accurate records of provisioning activities using internal systems. Identify and escalate any issues that may impact service delivery timelines. More ❯

and exciting apprenticeship where you ll support our team with administrative, client-facing, and coordination tasks. Over time, you ll develop key skills in areas such as project coordination, service delivery, and business support. Key Responsibilities While learning and developing your skills, you ll help the team with: Answer client phone calls and emails in a polite and … team. Update client records and support the account management process. Order basic office supplies and help keep the office running smoothly. Learn how to liaise with external suppliers and delivery services. What We re Looking For We re not expecting tons of experience but we are looking for someone who is: Eager to learn and passionate about a career More ❯

and exciting apprenticeship where you’ll support our team with administrative, client-facing, and coordination tasks. Over time, you’ll develop key skills in areas such as project coordination, service delivery, and business support. Key Responsibilities While learning and developing your skills, you’ll help the team with: Answer client phone calls and emails in a polite and … team. Update client records and support the account management process. Order basic office supplies and help keep the office running smoothly. Learn how to liaise with external suppliers and delivery services. What We’re Looking For We’re not expecting tons of experience—but we are looking for someone who is: Eager to learn and passionate about a career More ❯

more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access necessary to perform their role Develop and test arrangements to ensure critical IT systems availability following a disaster … solutions for Sage 200 (ideally Sicon) Able to demonstrate experience working within an FMCG organisation, understanding business drivers and priorities Experienced working with vendors during projects and for operational service delivery Able to establish priorities, work independently, and proceed with objectives with minimal supervision WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH Bonus scheme paid … towards essential healthcare such as dental, eye care etc. Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing Long service recognised every 5 years Life assurance up to 4 x contractual pay Discounted branded products Free, onsite parking Subsidised staff restaurant 25 holidays + 8 bank holidays My Staff More ❯

performance. What You’ll Be Doing Take ownership of site-wide operations Lead a multi-disciplinary team and foster a high-performing, safety-focused culture Deliver strategic objectives across service delivery, infrastructure excellence, sustainability, and compliance Own and manage the site budget, forecasting, and resource planning Oversee all aspects of customer services, incident management, and operational readiness Ensure … large-scale, live data centres Strong leadership and people management skills – comfortable managing a large team and leading through others Budget ownership experience and a strategic approach to operational delivery Calm under pressure – able to manage incidents and drive continuous improvement A balanced mindset: operationally sharp, customer-focused, commercially aware Not necessarily hands-on technically – your value is in More ❯

outreach via phone, email, and LinkedIn Managing and nurturing a live pipeline of prospects using Google-based CRM tools Collaborating with internal bid and ops teams to ensure seamless service delivery Positioning MBT Group as an agile, hassle-free operational partner, not just another cleaning supplier What we re looking for: Previously worked as an Business Development Manager More ❯