26 to 48 of 48 Service Delivery Jobs in Surrey

operation and evolution of one of the world's largest and most sophisticated ticketing systems. Following a transition period of approximately two years, the service provider will become the primary partner across a network comprising thousands of buses, hundreds of rail and underground stations, retail outlets, customer service … Innovation Manager is responsible for leading the continual improvement and innovation function across the contract. The role drives the identification, assessment, prioritisation, governance, and delivery of improvement and innovation initiatives that enhance service quality, operational efficiency, system resilience, maintainability, customer outcomes, and value for money. The role ensures ...

effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers to maintain … line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware. Monitor, manage, and resolve incidents and service requests through the ICT Service Desk, ensuring compliance with service level agreements (SLAs). Deliver support to users via telephone, email, remote support ...

multi-product or cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations ...

including architecture development, cyber security, programme and project management through to data engineering/analytics and AI. We have a long track record of delivery and are trusted to work on some of the UK Government's most important and sensitive projects. Roles and Responsibilities Collaborate with clients … develop strategies for future ICT service delivery, aligning with Government strategies. Define end-to-end architectures, including Business, Applications, Data, and Infrastructure. Create comprehensive User and Service Requirements Documentation. Deliver key Concept and Assessment Phase products. Support large ICT procurements by developing procurement documentation, evaluation strategies ...

Manager Location : Woking area (office-based) Salary : £36,000£46,000 per year Job Type : Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its team. This role is ideal for someone who enjoys … youll be doing Build strong, long-term relationships with a portfolio of client accounts Act as the main non-technical point of contact for service experience and engagement Own the client onboarding journey, ensuring a smooth and well-coordinated transition into managed services Ensure clients clearly understand their services ...

OpenBlue platform, we help customers reduce energy consumption, improve performance and create smarter, more sustainable environments. We're looking for an experienced BMS Service Engineer to join our growing team. This field-based role offers the opportunity to work across a diverse customer portfolio while supporting critical building control … systems and developing your career with a global leader in smart building technology. The Role As a BMS Service Engineer, you'll be the trusted technical expert for our customers, delivering service excellence and ensuring systems operate at peak performance. Working independently and as part of a wider ...

supporting organisational objectives and maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery … users. Line manage the Fleet Administrator and provide support to stakeholders. Contracts & Supplier Management Manage supplier relationships, contract renewals, and the contract register. Monitor service delivery, negotiate value for money, and approve invoices in a timely manner. Support budget management and work closely with Finance on supplier accounts. ...

contact. Develop and implement strategic account plans that align with client goals and business growth objectives. Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction. Lead contract negotiations and close agreements to maximise profitability while meeting client‐specific business and IT requirements. Monitor industry … account budgets, ensuring financial targets are achieved. Act as an advocate for clients, ensuring their needs and feedback are communicated internally. Oversee successful project delivery with a focus on quality and efficiency. Serve as an escalation point for high‐severity issues, ensuring swift and effective resolutions. Strong communication skills ...

market creation. The role will help ServiceNow and sovereign cloud providers address markets where customers require greater control over data, operations, infrastructure and service delivery, including public sector and highly regulated industries. This is not a traditional Partner Manager role. You will develop providers, propositions and repeatable approaches … residency, security, compliance, public sector or other regulated markets. Strategic business development, product strategy, consulting or new business creation. Enterprise software, software as a service, platform businesses, hyperscalers or infrastructure providers. Developing and scaling new partner-led business models across multiple countries, functions or organisations. You will be able ...

EMEA and APJ by approving or refining PRs and POs. Ensure financial accuracy by correcting GL and accounting distributions, verifying the completion of service delivery, and resolving duplicate entries. Proactively address inquiries regarding approval status across Slack and email channels to maintain business velocity. Assist in building critical ...

projects through to successful delivery. This is a great opportunity for a technically-minded project management professional to take ownership of end-to-end delivery across infrastructure, data and software projects, working closely with senior stakeholders and a broad IT function. The Role You'll manage and deliver multiple … projects simultaneously, providing programme management support and ensuring delivery stays aligned with wider business priorities. This role suits someone with a technical background who has moved into project management and is comfortable discussing technical detail as confidently as timelines and budgets. Key Responsibilities Project Delivery Manage and deliver ...

responsible for building relationships with Housing Associations, Housing Providers and senior stakeholders, helping them utilise technology and digital solutions to improve tenant engagement, service delivery and operational performance. The business has delivered significant growth and is investing heavily in its sales function, with clear revenue targets, strong leadership … healthy pipeline through outbound activity, networking and referrals Conduct discovery meetings to understand customer challenges and strategic objectives Work closely with internal technical and delivery teams to build tailored client solutions Maintain accurate forecasting, pipeline reporting and CRM management Consistently achieve and exceed revenue targets What We're Looking ...

Roke in Woking is seeking a Field Service Engineer to deliver high-quality support to customers across the UK and beyond. You will coordinate with internal teams, customers and suppliers to ensure timely service delivery and strong customer satisfaction, supporting the deployment of networking, RF, and security ...

Associates seeks a strategic Information & Cybersecurity Assurance Manager for a UK aerospace project. You will lead security assurance across product and service delivery, drive accreditation like ISO 27001 and DCC, and manage governance, controls, and risk assessments. You will coordinate certification efforts and align security architecture with industry ...

asset lifecycle considerations, and manage data quality to ensure contractual performance and continuous improvement across a large public transport ecosystem. The role interfaces with Service Delivery, Asset Management, Technical, Operations and Commercial teams, ensuring governance, evidence and action tracking are #J-18808-Ljbffr ...

demonstrations. You will develop territory strategies, engage CFO/CIO/COO/CDO, and drive new business across a large portion of the service delivery cycle, with 30-50% travel to offices in London and Staines. #J-18808-Ljbffr ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … test laboratories and environments, and ensure the testing function is fully prepared to support operational services from Day One. Working closely with engineering, service management and programme teams, the Head of Test will drive testing strategy, operational readiness, quality assurance and continuous improvement across the full service lifecycle. ...

sector or wider not-for-profit sectors would be particularly welcomed. An understanding of case management systems, client record systems, health-related platforms or service delivery environments would be beneficial, as you'll be supporting systems that help frontline teams deliver vital services. This could include experience gained ...

from a Geospatial background with experience writing Utility reports. This role: Taking full responsibility for the Utility Report Department, including output, quality, workflow and service delivery Managing the collection, organisation and review of digital plans, utility asset information and supplier records Using online supplier portals, web forms, email … information Liaising with utility suppliers and internal teams to ensure information is received and processed efficiently Leading the continued development and improvement of the service to ensure sustainable growth The Person: Experience in utility reports, utility searches, technical reporting, geospatial data, or a closely related technical/data-driven ...

from a Geospatial background with experience writing Utility reports. This role: Taking full responsibility for the Utility Report Department, including output, quality, workflow and service delivery Managing the collection, organisation and review of digital plans, utility asset information and supplier records Using online supplier portals, web forms, email … information Liaising with utility suppliers and internal teams to ensure information is received and processed efficiently Leading the continued development and improvement of the service to ensure sustainable growth The Person: Experience in utility reports, utility searches, technical reporting, geospatial data, or a closely related technical/data-driven ...

Performance Analyst - GBC Housing Services Job Purpose: To provide high-quality performance creation, analysis, reporting, and insight to support the effective delivery of Housing Services. The postholder will collect, analyse, interpret, and present performance data to enable evidence-based decision-making, drive service improvement, ensure regulatory compliance … recommend actions that improve outcomes for residents. Key Responsibilities: Performance Monitoring and Reporting: Create and maintain regular Power BI performance reports, dashboards for service managers, senior leadership teams, committees, and external regulators. Analyse service performance data to identify trends, risks, opportunities, and areas requiring intervention for high traffic ...

reporting tools to provide operational insights. Continuous Improvement Identifying opportunities to improve processes and ways of working. Contributing ideas that enhance operational efficiency and service delivery. Supporting wider business and account objectives. What We're Looking For We're seeking someone who is: Highly organised with exceptional attention … manage your own diary. Comprehensive Healthcare – medical, dental, vision, plus life insurance and Employee Assistance Programme. Generous Pension Plan – Growing contributions as your service increases helping you plan for the future. Paid Time Off – 25 days holiday, plus bank holidays to recharge. Paid Volunteering Day – Make a difference ...

manner seeking advice from HR Officers, Business Partners and other colleagues as applicable. 4. To use a range of IT systems to ensure the delivery of a timely and effective service i.e. an HR and Payroll System, online recruitment system and finance system for the processing of relocation … Operations Team providing cover where necessary and working with the HR Officers and Deputy/Head of HR Operations to seek improvements to service delivery. 8. To undertake other duties as directed throughout the year related to specific HR processes i.e. promotion and reward processes ...