51 to 59 of 59 Customer Experience Jobs in the Thames Valley

pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, their software empowers universities and venues to run … Ensure PCI/DSS compliance for payment processing systems Manage GDPR compliance across all products and operations Complete HECVAT and security questionnaires for higher education tenders Support sales and customer success with security documentation and evidence Act as primary security contact for customers and prospects Essential Requirements: Substantial information security experience in SaaS/cloud software environment (ISV … or B2B software preferred) Proven track record managing ISO27001 certification and compliance Practical GDPR implementation experience in software products PCI/DSS compliance experience with payment processing systems Strong understanding of cloud security (Azure and/or AWS) Application security and secure development lifecycle knowledge Security incident management and cross-functional response coordination Excellent communication skills - able to More ❯

in our Government team, you’ll be helping our customers resolve their software issues and answer enquiries. You will be building relationships with customers, and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office. It is more than just a support role, and you will … be liaising closely with colleagues in the development and product teams. Using your experience and insights to help improve our software and drive customer satisfaction. You will need to have a background in either Revenues or Benefits, be that as a benefits assessor, revenues officer or systems administrator. In return, we offer a fun, diverse workplace with great … within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues and Benefits is an advantage Good knowledge of legislation in Revenues or Benefits Ability to recognise and prioritise urgent calls Ability to manage an issue to More ❯

Team Leader to join a fast-growing software company developing innovative enterprise platforms used by major organisations in the UK and internationally. Their technology helps streamline complex operations, improve customer experiences, and support large-scale service delivery. This is a hands-on leadership role where you’ll combine people management with technical delivery, taking the lead on architecture, coding … team. Location: Hybrid – Milton Keynes (2–3 days per week on-site) Salary: £65,000 – £75,000 + benefits + bonus Requirements for Software Engineering Team Leader Strong commercial experience in a senior engineering or team leadership role Excellent organisational and communication skills, with the ability to engage both technical and non-technical stakeholders Proven ability to deliver projects … CD pipeline development (GitHub or similar) AWS services (IAM, Lambda, API Gateway) Angular, REST APIs, Web API development SpecFlow (BDD), Postman, OpenAPI MS SQL Server (SQL) & MongoDB (NoSQL) Docker Experience with CQRS and Event Bus architecture is highly desirable Responsibilities for Software Engineering Team Leader Lead, mentor, and support a team of engineers, driving both technical and personal development More ❯

excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run … Ensure PCI compliance standards are upheld throughout the system. Work with the support team to triage, investigate, and resolve technical support tickets related to the payment platform and other customer facing services. Collaborate with product owners, engineers, and non-technical stakeholders to gather requirements and translate them into technical solutions across both our payment platform and backend services. Contribute … engineering team. What will I need to hit the ground running? 3+ years of experience. Proficient in at least one of: C# (.NET Core), JavaScript/TypeScript or Golang. Experience working with cloud platforms (GCP or AWS). Strong understanding of relational and NoSQL databases (MongoDB, Firestore, SQL Server). Familiarity with CI/CD and infrastructures automation tools More ❯

and automated deployment. Leveraging Docker/Kubernetes and workflow orchestration tools (Airflow, Prefect, Dagster). Collaborating with product, design, and engineering teams to deliver ML features that directly impact customer experience. Translating model performance into business metrics (e.g., accuracy vs cost/latency trade-offs). Monitoring deployed solutions in production and automating retraining as needed. Sharing knowledge across … the data and AI community at Rightmove. We're looking for someone who; Has impactful experience deploying and maintaining ML systems in production, ideally in larger, mature organizations or teams operating at significant scale (e.g., web-scale, distributed systems, cloud-native environments). Brings expertise in MLOps: CI/CD pipelines, Docker, Kubernetes, workflow orchestration (Airflow, Prefect), and automation. … Has experience across and understands the full ML lifecycle. Can design for long-term scalability, reliability, and resilience. Has strong programming skills with Python – essential. Has hands-on experience with ML frameworks (PyTorch, TensorFlow, Scikit-learn). Is experienced with cloud platforms (ideally GCP: BigQuery, Vertex AI, Dataflow), but AWS/SageMaker or similar is also valued. Has More ❯

and a strong commitment to enhancing patient outcomes What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback. Key responsibilities include: • Taking incoming … support calls and providing timely, effective assistance • Monitoring and managing support tickets within agreed SLAs • Diagnosing and resolving customer issues independently or via development team escalation • Installing and customising applications for new clients • Delivering user training sessions • Testing bug fixes and updates before client release • Maintaining accurate issue tracking via Jira What will you need? • IT qualification or degree … essential) • Experience working with service desk ticketing tools such as Jira • Strong knowledge of SQL, Windows environments, and databases • Excellent interpersonal and communication skills • Fluency in English • Experience with remote access tools • Proactive, enthusiastic, and quick to learn • Comfortable working with a high degree of autonomy To Apply... Please apply through this advert or send your CV directly More ❯

and a strong commitment to enhancing patient outcomes. What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and contribute to software quality through testing and feedback. Key responsibilities include: * Taking incoming … support calls and providing timely, effective assistance * Monitoring and managing support tickets within agreed SLAs * Diagnosing and resolving customer issues independently or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release * Maintaining accurate issue tracking via Jira What will you need? * IT qualification or degree … essential) * Experience working with service desk ticketing tools such as Jira * Strong knowledge of SQL, Windows environments, and databases * Excellent interpersonal and communication skills * Fluency in English * Experience with remote access tools * Proactive, enthusiastic, and quick to learn * Comfortable working with a high degree of autonomy To Apply Please apply through this advert or send your CV directly More ❯

delivery for a range of customers. You’ll manage and deliver Microsoft 365 and Azure environments, perform on-site and remote support, and contribute to improving systems, documentation, and customer experience. This is a varied and hands-on role that combines project delivery with high-level technical support. The Company Our client is a fast-growing Managed Service Provider … real impact. The position is primarily remote with some work from their Oxford offices, and client site visits as required. What’s Required? The ideal candidate will have: Solid experience in 2nd or 3rd Line IT Support, ideally within an MSP environment Strong knowledge of Microsoft 365, Azure, and Windows Server technologies alongside networking fundamentals (DNS, DHCP, VPN, firewalls … The ability to deliver projects and manage customer change requests Excellent communication skills and a proactive, solutions-focused mindset A valid UK driving licence and the right to work in the UK are essential. Whats next? Ready to take your IT career to the next level? Apply today to join this ambitious and forward-thinking MSP as their next More ❯

The Record360 Executive team is a high-velocity team of sales professionals focused on delivering best-in-class customer experiences. We focus on delivering solutions to challenges at a level of professionalism unmatched in our industry (and beyond). Key Responsibilities Performance Deliver quality and tailored demonstrations to prospects based on the prospect’s challenges, causes and consequences. Understand … customer goals, plans, challenges, timelines, budgets, and authority. Create accurate business value alignment between the prospect and Point of Rental Software’s solutions. Close deals. Close Deals. Close Deals. Meet or exceed monthly quotas. Strive to continuously improve and demonstrate a willingness to learn and implement best practices. Eloquently and professionally work with all stakeholders, including CEOs, CFOs, VP … with a thirst for knowledge and a growth mindset. Key Skills Excellent interpersonal skills, particularly influencing and negotiation skills Excellent communication, planning, time management, prioritisation, and organisational skills Excellent customer service skills Strong numeric, written and verbal skills Experience in business processes and presentation skills Experience working in a Hire Industry (beneficial) Please note that job descriptions More ❯