51 to 72 of 72 Customer Experience Jobs in the Thames Valley

Logo Acquisition hunting & and driving new business acquisitions in order to achieve business goals for the IT Domain Primary Job Responsibility: Primarily drives new customer acquisition through existing knowledge, experience, and industry network Drives large multi-year deals Drives the entire sales process; leads and assigns team responsibilities … organization's goals and objectives for the chosen vertical Education and Essential Experience: 10-15 years of experience in BPO/CX Sales (New Business Development) at a leadership level Sales experience with a proven track record in BPO/CX Services sales Should have deep knowledge ...

presentations, demos, and client training sessions Representing the company at industry events and exhibitions Working cross-functionally with internal teams to ensure a seamless customer experience What We're Looking For: Strong, recent relationships with enterprise end users Proven track record of success in high-value account management … Deep experience in B2B AV/IT/hardware sales Commercially savvy with strong communication and negotiation skills Proficiency with CRM tools (MS Dynamics preferred) UK driving licence & comfortable with regular travel ...

understand. There's over £1 trillion sitting in UK pensions, yet the industry is dominated by traditional providers with outdated products and poor customer experiences. Penfold is changing that. We've built a modern, tech-driven pension platform that puts customers first. We're a focused team … teams, and you're comfortable switching between systems, data, and people. You take pride in building processes that actually get used. Must-haves Proven experience in Sales Ops, RevOps, or a similar role Strong hands-on HubSpot experience (essential) Experience supporting B2B sales teams (SDR + ...

trusted to suggest appropriate tools and frameworks and improve processes You'll work directly alongside passionate founders who want to deliver a world-class customer experience Each day you'll be listened to as the expert you are, to solve interesting and complex challenges that are pivotal … overall direction of the business (you will be valued!) Why they'll be interested in you - You'll have enough experience behind you to see problems before they occur, to educate the team and modernise QA strategy You'd be comfortable building upon an existing robust, scalable Test Automation ...

revenue growth. This position is required to report to Milton Keynes, U.K. Role Description Function as the central sales contact for our core customer base. Forge strong relationships with customers, external sales team, and SHI internal departments. Work closely with aligned Outside Sales Team to collectively own the sales … predictable, accurate and adhered to. Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls. Acknowledge and resolve customer inquiries proactively, resolving issues with a 'complete-first-time' attitude, delivering an exceptional customer experience. Identify and capture new opportunities, moving them effectively through ...

Reward Gateway|Edenred is a global market leader in benefits and employee engagement. We help our clients and their leaders transform employee experience that will attract, engage, and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. As our Engineering Head of eCommerce … software engineering excellence, emphasising efficiency, performance optimisation, and high availability. Being a mentor to tech leads and managers across the Engineering organisation. The Experience and Key Skills you will have: Experience in leading and managing large teams or projects in an eCommerce environment with Gross Merchandise Value above ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days … please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring ...

define, evolve and communicate the existing enterprise data architecture, to democratise safe access to data to help engineering teams create personal, relevant and timely customer experiences. The data architecture will also support colleagues in accessing data, getting insights and providing next best actions for faster and aligned decision making … both tactically and strategically but always aligned to customer and business outcomes. We offer a hybrid working arrangement with 2 days per week in our office in Milton Keynes. Key Responsibilities: Enterprise Data Architecture Ownership: Define and maintain the organisations data architecture strategy across cloud and on-premises environments. ...

strong program governance, change management, and stakeholder alignment across architecture, operations, and vendor ecosystems, with clear KPIs (MTTR reduction, SLA adherence, cost-to-serve, CX uplift). Key skills: Deep understanding of service assurance, fulfillment, and network operations; hands-on with digital twin frameworks (topology/graph modeling, intent-based … Kafka, Pub/Sub, Dataflow) Familiarity with cloud-native (GCP/Azure/AWS), Kubernetes, API-first integration, and observability stacks (metrics, logs, traces) Experience in ML/AI (feature engineering, MLOps, model monitoring), automation frameworks (RPA/BPM/runbooks), and security/compliance. Proven leadership in large ...

Permanent/Fixed Term Job Summary: A leading Telecom company is seeking a seasoned Automation/Low-Code Program Manager with 15+ years of experience in the Telecom domain. In this hybrid role ( 3 days per week onsite in Reading ), you will lead large-scale transformation programs to modernize … demonstrable value realization. Lead large-scale digital transformation and operating model change with measurable KPIs (cycle-time reduction, cost-to-serve, quality, and CX uplift). Skills, Experience, and Abilities Required: 15+ years' experience in the Telecom domain with a focus on OSS/BSS. Deep understanding ...

understand. There's over £1 trillion sitting in UK pensions, but much of the industry is still stuck with outdated products and poor customer experiences. Penfold is changing that with a modern, tech-first platform that puts employers and savers first. We're a growing team of ~50 people … close Consistently hit or exceed monthly and quarterly revenue targets Close a high volume of smaller deals efficiently while delivering a great buyer experience Running effective sales cycles Lead structured discovery to understand customer needs and decision criteria Deliver tailored product demos focused on employer use cases Clearly ...

Technical Account Manager - £55,000 + £10,000 bonus – Hybrid – London – must have recent MSP experience The Role Due to continued business growth within our client, we are seeking a Technical Account Manager to join the expanding client services team. Reporting to the Accounts Director, this role involves collaborating … recommendations. Suggest continuous improvements for internal processes and client systems. Maintain accurate and up-to-date client information in all internal platforms. Skills and Experience Previous experience in B2B account management or client relationship management, ideally within a Managed Service Provider (MSP) or IT services environment. Strong communication ...

stealth. Inspired by the latest in recommender systems, we leverage transformers and graph learning alongside decision-making models to build the most engaging customer experiences for in-store retail. Our mission is to change retail forever through hyper-personalised experiences that are both simple and beautiful. About … Science, Software Engineering, or a related field Strong software engineering skills: clean code, testing, debugging, version control, and system design Proficiency in Python with experience in ML frameworks (PyTorch, TensorFlow, or JAX) Hands-on experience with cloud platforms (AWS, GCP, or Azure) and containerisation (Docker, Kubernetes) Solid understanding ...

bonus London - 2 days a month We are looking for a experienced Security Engineer to join a growing team for a global leader in customer communications technology, this organisation provides a cloud-based platform that helps large, regulated enterprises modernise complex processes and deliver seamless, compliant, digital-first customer … securing the company's infrastructure and data. This will include designing and deploying new systems, improving existing systems and processes, and supporting engineering, customer and GRC teams to provide the highest quality security outcomes for our team and customers. The role will cover the public hosted SaaS environment; private ...

Marketing Manager - B2B you will have the following responsibilities: Develop and refine marketing strategy, brand positioning, and messaging aligned with business goals and customer insights Monitor market trends, competitor activity, and channel performance to optimise strategy and execution Plan and oversee company presence at industry events and shows Lead … partners, and industry influencers, gathering market and satisfaction insights to inform strategy Drive innovation by exploring new marketing technologies, identifying growth opportunities, and enhancing customer experience. Profile A successful Marketing Manager - B2B should have: Proven experience in a similar marketing role - with a clear track record of delivering ...

Senior IT Support Engineer, COR7431 Are you a Senior IT Support Engineer with strong Azure and networking experience, looking to step into a hybrid role where you can make a real technical impact? This could be an excellent opportunity to join a forward-thinking technology business. The Role … customers both remotely and on-site, and take ownership of system improvements and deployments. This is a varied role that blends senior-level support, customer engagement, and technical leadership. The Company Our client is a well-established and innovative technology organisation with a strong focus on hosted solutions ...

growth of a cutting‐edge product. About the Role As an Account Executive, you'll be responsible for expanding the company's new customer base by working a blend of inbound and self‐generated outbound leads. You'll manage opportunities end‐to‐end - from initial qualification to negotiation … close - while collaborating closely with sales, marketing, product, legal, and operations teams to deliver a seamless customer experience. This role combines strategy, communication, and commercial focus. If you enjoy turning conversations into customers and influencing high‐value decisions, this could be the ideal next step in your sales career. ...

a16z) is expanding into London, joining existing offices in San Francisco and New York. Their platform enables major global brands to deliver human-like customer experiences across chat, email, and voice — resolving millions of customer interactions every day. They're now hiring an Agent Software Engineer to join … customers, taking full ownership of the design, build, and deployment of production AI agents that support complex real-world use cases. The position includes customer interaction and full deployment engineering (FDE) elements. What you'll do: Design, build, and deploy AI agents that handle complex customer interactions Collaborate ...

closing deals aligned with revenue targets. This role requires a proactive hunter mindset, excellent communication skills, and the ability to collaborate closely with marketing, customer success, and product teams to ensure a seamless customer experience. Our client is seeking a highly motivated Account Executive to join a fast … coding and developer training needs, and positioning the platform as a leading solution for improving secure software development practices. Experienced Required 1y SaaS AE experience Proven track record in B2B SaaS sales, ideally within enterprise or mid-market environments Experience selling to technical stakeholders such as CTOs, Engineering ...

real-world industries. The organisation builds powerful AI platforms that help partners, particularly in travel and transportation - automate commercial decisions, optimise revenue and personalise customer experiences through deep learning-based forecasting and analytics. With an emphasis on bridging legacy infrastructure with cutting-edge data science, the company's solutions … truly matter. Role Overview We're seeking a Deep Learning Engineer with an exceptional research pedigree, proven expertise in neural networks, and substantial industry experience with time series analysis and forecasting. You'll empower product teams to push the frontier of AI-driven decision intelligence by developing models that ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...

Oversee sales forecasting and pipeline management, ensuring timely and accurate reporting. Work closely with internal teams, vendors, and product experts to provide a seamless customer experience. Stay current with industry developments and product knowledge through ongoing learning and training initiatives. What You'll Bring: Experience in an Account ...