51 to 75 of 171 Customer Experience Jobs in the Thames Valley

definition of the strategic direction and architectural governance of VodafoneThree's Network Services, Core and Infrastructure domains. It ensures alignment with business aspirations, customer experience goals, and commercial outcomes, while driving integration across Voice and Data core networks, Value Added Services, Messaging Platforms, Data Centres, Cloud, Automation … broad range of skills and knowledge across other disciplines (the horizontal bar). The majority of the roles/responsibilities and experience described below are generic covering all L5 Manager roles in the Network Services, Core and Infrastructure Strategy and Architecture team but individuals are expected to have deep ...

Senior Infrastructure Operations Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting critical services across finance, emergency response, and government sectors. We’re looking for a technically skilled and solutions-driven Senior Infrastructure Operations Engineer to join … culture of collaboration, agility and continuous improvement. About you... Bachelor’s degree in Computer Science, Engineering, or a related STEM field. 5+ years of experience in Infrastructure, SRE, DevOps or similar roles (or 3+ years plus 2+ years in customer support). Strong scripting and automation skills (PowerShell ...

Specialist to join a busy technical service team supporting customers across the UK. This is a fully remote opportunity combining first-line technical support, customer service and field engineer coordination. You'll play a key role in ensuring technical issues are diagnosed quickly, engineers are deployed effectively and customers … completion and keeping customers updated * Maintaining accurate information within service management systems * Escalating complex or high-priority technical issues to the appropriate teams * Managing customer expectations during service incidents * Producing service and job status updates * Supporting improvements to helpdesk processes and technical documentation ABOUT YOU We're looking ...

richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed … drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long‐term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating ...

working. Location: Reading (Hybrid working 2/3 days per week) Contract type: Permanent – full-time, 37 hours per week Salary: Competitive, dependent on experience + performance bonus + benefits covering family, finances and wellbeing About the Role We are looking for an experienced focused Product Manager to join … Managed DIA, and SD-WAN services. As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives. Key Responsibilities Define ...

working.**Location**: Reading (Hybrid working 2/3 days per week)**Contract type**: Permanent – full-time, 37 hours per week**Salary:** Competitive, dependent on experience + performance bonus + benefits covering family, finances and wellbeing**About the Role**We are looking for an experienced focused Product Manager to join …/Managed DIA, and SD-WAN services.As the product manager for these products, you will drive profitable growth, ensure our products remain competitive and customer-focused, and work closely with cross-functional teams to deliver market-leading solutions that support the organisation's strategic objectives.**Key Responsibilities**· Define ...

Implementation Manager The Role Are you passionate about creating exceptional customer experiences and helping customers succeed from day one? Do you thrive in fast-paced environments where your ability to organise, educate, and build strong relationships sets customers up for long-term success? If so, this is an exciting … opportunity to join our Customer Success Team as an Implementation Manager. In this role, you'll play a key part in setting our customers up for long-term success - working closely with them to understand their goals and challenges and guiding them through the onboarding and implementation process. ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform the way they … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value The Role Take ownership of a portfolio of existing customer contracts ...

Customer Support Advisor (Fixed-Term Contract - Data Cleansing) This is a 12 month fixed-term contract role established to support a data cleansing project across customer records and business systems. Alongside providing customer support and transactional administration, the post holder will be responsible for reviewing, validating, updating … maintaining customer data to ensure accuracy, consistency and compliance across D365 and other relevant systems. The successful candidate will have a keen eye for detail and a strong commitment to data quality, with the ability to identify discrepancies, investigate issues and ensure information is accurately recorded and maintained. ...

growth and differentiation from SEAT. The Tribe Development Manager plays a key role in shaping local and central strategies for a unique CUPRA customer experience, embodying the Brand values and ensuring the network consistently meets Brand expectations. You will have responsibility for the timely, on budget delivery … innovative retailer network structure (e.g. CUPRA Specialist programme), and subsequent performance management as appropriate, ensuring clear alignment with Brand and VWG strategies. Skills & Experience Strong understanding of business and IT processes including Waterfall and Agile delivery methodologies Understanding of digital technologies and how their application can transform customer ...

market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. … collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

Senior Business Analyst to bridge business and technology teams, translating retail challenges into data, technology, and transformation solutions. You will support initiatives across customer experience, commercial performance, merchandising, supply chain, digital, and operational transformation. Key Responsibilities Gather, analyse, and document business, functional, non-functional, and data requirements. Analyse … project roadmaps, Agile delivery, backlog management, and user story development. Collaborate with data modelling and governance teams on data mapping, classification, and quality. Essential Experience Strong experience as a Business Analyst within complex business or technology environments. Excellent requirements gathering, process analysis, and stakeholder management skills. Experience ...

Strategic Service Programs! Location: Reading, UK. Job ID: 49356. The Senior Program Manager, Strategic Service Programs, will play a critical role in leading strategic customer, business, and transformation programs focused in EMEA while supporting global services transformation initiatives across the organization. The ideal candidate is a motivated and inquisitive … This role combines program leadership, business transformation, operational excellence, financial analysis and reporting, technology acumen, and strategic execution. The successful candidate will lead complex customer‐facing programs and internal initiatives ranging from multi-year programs to shorter-term strategic projects, while helping evolve HID’s growing service portfolio, recurring ...

Specifications & Requirements Minimum 12+ years' experience, with at least 5 years' experience in Sales in the IT-sector Well networked with customer organizations Experience of handling larger outsourcing engagements within the IT-Service industry (pre-sales or sales phase) Proven track record of sales successes. Project … Management experience Willingness to travel. Open, communicative and team-oriented Self-reliant and compelling, Analytic and conceptual frame of mind Goal oriented, resilientKey ResponsibilitiesLead generation and onboarding new logos Collaborate with Vertical Leaders, Practitioner Sales, Client Delivery Leads to identify services/offerings/value proposition to take ...

problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk … they are and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Experience of working with and influencing various levels of management, building relationships and influencing across teams and a wider community of other leaders and managers. A clear ...

take end-to-end ownership of substantial parts of our Spend Management products. You'll work closely with engineering, design, sales and customer success to define product vision and roadmap, understand market trends, gather and prioritise customer requirements, and deliver high-quality products that meet our customers' needs. … usability and feasibility, and participate in agile ceremonies to keep development moving smoothly. Product launch and go-to-market — work with marketing, sales and customer experience to shape go-to-market strategy, messaging, sales collateral and training materials. Performance monitoring and optimisation — define KPIs, analyse engagement data ...

This is an exciting opportunity to manage and optimise a multi-market digital ecosystem, overseeing website content, product launches, customer journeys and platform enhancements across multiple international markets. Working with cross-functional stakeholders and agency partners, you'll drive digital performance, improve online experiences and help shape the future … client is a well-established international business with a strong presence across multiple markets and a reputation for delivering high-quality products and customer experiences. They offer a collaborative environment focused on innovation, continuous improvement and long-term growth. Description Manage and coordinate website content, product launches and digital ...

looking for a DevOps Engineer to help us build functional systems that improve customer experience. DevOps Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. As a DevOps Engineer you need to have a background in software engineering with experience in Java, Ruby or Python and experience of development and deployment in public cloud environment such as AWS, Azure and Google GCP. You will execute and automate operational processes fast, accurately, and securely. Sprytech is a small, focused, flat team of software, security, blockchain and devops engineers ...

Technical Customer Service Advisor - Italian Speaking (Bokun) Oxford, England, United Kingdom About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with … hybrid position which requires two days per week in our Oxford office. Bókun is a business management software created specifically for tours, attractions, and experience suppliers. It is the complete booking and channel management solution for extraordinary experiences, and its vision is to power the travel experience industry ...

transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies. Within … help clients solve complex mission challenges through data, AI and advanced analytics. You will act as a trusted advisor and primary technical contact, shaping customer engagements, translating business needs into compelling SAS solutions, and leading the technical strategy for new opportunities in close partnership with account teams and wider ...

transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies. Within … help clients solve complex mission challenges through data, AI and advanced analytics. You will act as a trusted advisor and primary technical contact, shaping customer engagements, translating business needs into compelling SAS solutions, and leading the technical strategy for new opportunities in close partnership with account teams and wider ...

Innovation Director – Network AI & Autonomous Operations leads the definition, design and industrialisation of AI and autonomous-operations solutions in a specific domain (Service Assurance, Customer Experience, Fault Management, or Change Management), turning real operational problems into repeatable, deployable AI solutions and ensuring alignment with the overall … domain, aligned with the overall AI and autonomous operations strategy. Identify, shape and prioritise high-value AI use cases based on operational insights and customer demand. Lead end-to-end solution design for each use case, including business intent, scope, architecture, operating model, KPIs and value case. Steer cross ...

more project features, under minimal guidance. Collaborates with others to support the piloting of new technology capabilities and features that enhance the customer experience across commercial products. Supports ongoing innovation by developing scalable, maintainable, and efficient systems aligned with organizational objectives and global technology standards. The Skills … Bring: Energy and Experience: A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scaleChallenge the Status Quo: Comfort in pushing the boundaries, 'hacking' beyond traditional solutionsLanguage Expertise: Expertise in anyone programing language (e.g., Java, C#, C++, GO, Python, Scala, Java scripts ...