51 to 75 of 88 Customer Experience Jobs in the Thames Valley

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career! My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join … their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you'll work closely with a small, collaborative team, using your technical skills to enhance customer interactions. You'll be responsible for handling … customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative organisation delivering cloud-based technology used across multiple industries. With a strong track record of success and ongoing expansion, they are seeking a graduate More ❯

Specialist to join the team of a growing Henley based B2C business. You’ll be responsible for shaping and delivering a global CRM and loyalty strategy that enhances the customer experience, improves retention, and drives long-term value. Working cross-functionally across marketing, eCommerce, retail, and external partners to bring innovative, data-led CRM initiatives to life. Key … Responsibilities Develop and execute the global CRM strategy and customer lifecycle communications. Lead the design, launch, and optimisation of our first loyalty programme. Manage the email marketing calendar, including campaign planning and A/B testing. Identify data opportunities for deeper customer segmentation and personalisation. Collaborate with internal teams and agencies on CRM and data integration projects. Analyse … CRM and loyalty data to drive insight-led improvements and performance. Support in-store clientelling and create scalable CRM tools for retail teams. About You Strong experience in CRM, ideally in a B2C or D2C environment. Hands-on knowledge of CRM platforms (e.g. Klaviyo, HubSpot, Shopify). Data-driven with the ability to interpret insights and optimise campaigns. Excellent More ❯

Specialist to join the team of a growing Henley based B2C business. You’ll be responsible for shaping and delivering a global CRM and loyalty strategy that enhances the customer experience, improves retention, and drives long-term value. Working cross-functionally across marketing, eCommerce, retail, and external partners to bring innovative, data-led CRM initiatives to life. Key … Responsibilities Develop and execute the global CRM strategy and customer lifecycle communications. Lead the design, launch, and optimisation of our first loyalty programme. Manage the email marketing calendar, including campaign planning and A/B testing. Identify data opportunities for deeper customer segmentation and personalisation. Collaborate with internal teams and agencies on CRM and data integration projects. Analyse … CRM and loyalty data to drive insight-led improvements and performance. Support in-store clientelling and create scalable CRM tools for retail teams. About You Strong experience in CRM, ideally in a B2C or D2C environment. Hands-on knowledge of CRM platforms (e.g. Klaviyo, HubSpot, Shopify). Data-driven with the ability to interpret insights and optimise campaigns. Excellent More ❯

an Android Mobile Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and will give you the opportunity to provide innovative customer analytics and actionable insights that support recommendations on commercial decisions, on areas like acquisition, CRM, cross-sell strategies, churn and customer behaviour This role enables the successful candidate … to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights, and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights : interpret and analyse a suite of daily, weekly, and monthly dashboards to identify key trends, opportunities, and … risks across the business. Customer behaviour analysis & modelling: Carry out deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate drivers of retention, and providing insights into predictive models to feedback into improvements Segmentation analysis & reporting: Developing and maintaining customer segmentations to ensure the right offers and experiences for customers. Using More ❯

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do … Demonstrate product capabilities and discuss relevant technologies as part of our platform architecture in the context of the client's tech stack. Develop technical proposals and sharp RFP responses. Experience 2 to 4 years of experience as a sales engineer in enterprise SaaS. Proficient in AI, cloud-based solutions, APIs, and integration methodologies Our Hiring Process is "Easy More ❯

quarterly and annual sales targets. Create reports and forecasts based upon market intelligence. Keep up to date records and client information. Liaise with other departments to ensure that the customer experience is maintained at a high quality from order to delivery. Personal Attributes: Previous experience working in a B2B sales environment. Good knowledge and awareness of business More ❯

the long- and short-term business performance. The passion that our New Business Development Executives have for our brand and the drive to achieve success is what increases our customer base and product sales across the country. This role has responsibility for the acquisition of new customers. In this role you will self-generated opportunities, visit potential new sites … and convert both independent and regional group outlets in the out of home channel. They work closely with internal stakeholders in a collaborative way to ensure a first class customer experience from day one and to drive long term loyalty for the brand. Responsibilities • Achievement of daily, weekly and monthly new business productivity measures.• Achievement of Acquisition Targets … prospect and convert Independent and group prospects into customers.• Plan and organise your time well to drive both results and efficiency.• Use CRM system to capture and record visits, customer interactions and orders.• Manage and maintain a healthy sales pipeline -• Negotiate, Develop and agree commercial trading agreements with key customers. • Work proactively with the Field Sales Manager (FSM) and More ❯

partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Business Applications Developer, you'll support the full software lifecycle, design, build, deploy … and maintain apps using Microsoft Power Platform and Dynamics 365. Working closely with the IT Manager and stakeholders, you'll gain hands-on experience with cloud technologies in a fast-paced, growth-focused environment. A great opportunity to deepen your Power Platform expertise and drive innovation across the business. What You'll Do: Application Development: Design, build, and deploy … training to end users for smooth adoption and issue resolution. What You'll Bring: Certification: Microsoft Certified Power Platform Developer Associate or actively pursuing certification. Dynamics 365: Hands-on experience working with Dynamics 365 applications. Project Lifecycle: Skilled in full project lifecycle from scoping and design to development, implementation, and maintenance. Version Control: Familiar with Git and GitHub for More ❯

Customer Renewals Associate Slough £Competitive Salary and Benefits Full-time Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, wed love to hear from you! Were looking for a Customer Renewals Associateto … join our dynamic team at IRIS Software Group. In this role, youll be working with our existing customer base supporting them through the renewal journey, resolving any issues, and helping them get the most from our products. What you'll be doing: Managing a portfolio of existing customers, guiding them through their renewal process Building strong relationships to drive … satisfaction, loyalty, and long-term retention Proactively identifying at-risk accounts and working to reduce churn Collaborating with internal teams including Sales, Customer Success, and Product Providing accurate renewal forecasts and maintaining detailed CRM records Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams What were looking for: Previous experience in customer More ❯

loaded Strategic Transformation Enterprise Solution Architect Apply locations Bracknell London Warsaw time type Full time posted on Posted 5 Days Ago job requisition id 251201 ESA with CAT Man experience Role Summary As an Enterprise Architect focused on retail solutions, you will play a critical role in designing, guiding, and supporting end-to-end solution architecture for our retail … customers-leveraging Blue Yonder's suite of products. You will lead the architectural vision for large-scale transformation initiatives, collaborating closely with both internal teams and customer stakeholders to ensure solutions meet current and future business needs. Key Responsibilities Lead solution architecture design for enterprise-scale implementations of Blue Yonder solutions, with deep expertise in Category Management and adjacent … capabilities. Understand and advise on how Blue Yonder solutions can be configured and integrated to optimise customer business processes, especially in the retail supply chain domain. Analyse current ("As-Is") architectures and recommend future-state ("To-Be") designs, including clear transition strategies. Facilitate cross-product integration discussions and demonstrate data and process flow between Blue Yonder solutions. Act as More ❯

in a dynamic, growing organisation? We may have the role for you! Evlo is recruiting for a Senior Data Insight Analyst that has collections or credit risk data analytics experience within financial services. As an established leader in consumer finance for over 15 years, Evlo is committed to innovation, customer success, and personal development. Awarded MoneyFacts Best non … our operations with a focus on collections initially. You will deliver analytical solutions and provide valuable data-led recommendations to stakeholders at all levels. Your contribution will ensure outstanding customer outcomes and inform strategic business decisions. This position requires strong analytical skills, a flair for translating data into clear actions, and the ability to communicate complex information with clarity … analysing business problems to provide explanations and solutions Strategy: developing and monitoring strategies across lending and collections MI: developing, maintaining and monitoring MI across lending and collections Skills and Experience Essential for a Data Insight Analyst Previous demonstrable analytical experience within financial services Collections or credit risk data analysis experience essential Knowledge of relevant coding languages, eg More ❯

Data Insight Analyst that has collections or credit riskdata analyticsexperience within financial services. As an established leader in consumer finance for over 15 years, Evlo is committed to innovation, customer success, and personal development. Awarded MoneyFacts Best non-mainstream lender for the past five years, we pride ourselves on data-driven decision-making that puts our customers first and … our operations with a focus on collections initially. You will deliver analytical solutions and provide valuable data-led recommendations to stakeholders at all levels. Your contribution will ensure outstanding customer outcomes and inform strategic business decisions. This position requires strong analytical skills, a flair for translating data into clear actions, and the ability to communicate complex information with clarity … analysing business problems to provide explanations and solutions Strategy: developing and monitoring strategies across lending and collections MI: developing, maintaining and monitoring MI across lending and collections Skills and Experience Essential for a Data Insight Analyst Previous demonstrable analytical experience within financial services Collections or credit riskdata analysis experience essential Knowledge of relevant coding languages, eg SQL More ❯

Internal Account Manager Newbury, Berkshire (Hybrid Working) 37.5 Hour per week (Mon, Tue, Thu) Up to £27,000 Are you passionate about building strong customer relationships and driving sales in the vibrant IT industry? Our client, a forward-thinking company based in the lovely town of Newbury, Berkshire, is on the lookout for a Permanent Internal Account Manager to … join their friendly and dynamic team. If you’ve got experience in IT, love customer interaction, and thrive in a busy, target-driven environment, this could be your perfect next step! The role offers up to £27,000 and provides a fantastic opportunity to grow your career within a supportive company that values your skills and enthusiasm. What … on key quotations. Ensuring accurate and efficient order processing and timely fulfilment. Monitoring performance via KPIs such as sales metrics, dormant account reactivation, and order accuracy. Providing top-notch customer support by resolving queries and going the extra mile to delight clients. Maintaining up-to-date customer records within the CRM system and collaborating with internal teams for More ❯

Senior Project Manager – Oracle OFS & CX Location: Reading (2–3 days onsite) Industry: Utilities/Distribution Engagement: Inside IR35 Are you a proven Project Manager with experience delivering Oracle Field Services or CX solutions? We’re looking for a Senior Project Manager to drive high-impact digital and operational transformation across customer and field service functions. This role … heart of a major programme focused on optimising the end-to-end customer journey through integrated Oracle platforms. Key responsibilities: Lead the delivery of Oracle OFS and Oracle CX capabilities across technology and business change. Coordinate internal and third-party delivery teams to achieve measurable customer and operational outcomes. Deliver process improvements and drive adoption across both field … change adoption activities across impacted teams. What we’re looking for: Proven track record of delivering Oracle OFS projects (or equivalent field service platforms). Experience with Oracle CX/CRM solutions highly desirable. Skilled in stakeholder engagement, with strong business change delivery experience. Knowledge of Agile, Waterfall, or Hybrid delivery frameworks. This is an excellent opportunity to play More ❯

a Leading Global Manufacturer as a Product Support Engineer/Technical Support - High Wycombe Location: High Wycombe Type: Full-time Salary: £21,000 - £35,000 per year (depending on experience) Additional Pay: Yearly bonus (up to £4,000)Are you ready to elevate your technical support career with a leading global company? Our esteemed client, a top manufacturer in … Access Control security sector , is seeking a Product Support Engineer/Technical Support professional to join their growing team in High Wycombe . With over 30 years of industry experience, they are at the forefront of advanced technology, committed to delivering exceptional customer service. What’s in it for you? Competitive salary with an attractive annual bonus scheme … investigate and resolve system issues. Support the sales team during the system specification stage to ensure smooth project deployment. Manage escalated tickets, ensuring prompt resolution and high levels of customer satisfaction. Collaborate with your team to innovate, improve processes, and develop customer-focused solutions. Evaluate and provide feedback on new technologies that can enhance the customer experience. More ❯

Your goal is to complete tasks to a high standard, following established processes and collaborating effectively within a team environment. Your role will involve technical site analysis to resolve customer issues and perform field service duties related to a variety of electrical distribution products and solutions. We value your expertise and commitment to ensuring reliable power systems for our … work is completed to the highest standards and in line with company, industry, and site-specific guidelines. Be a professional representative of the company at all times, with a customer-focused and solution-oriented approach. Supporting colleagues and contributing to the day-to-day success of the service department. Attending training and development sessions to stay current with technology … and returned according to company procedures. Complying with all safety, cyber security, and operational policies and procedures. Taking a proactive approach to continuous improvement, teamwork, and delivering a great customer experience. ADDITIONAL INFORMATION Excellent opportunities for overtime, including out-of-hours and weekend work. Participation in a 24/7 on-call weekly rota (with annual allowance). Some More ❯

and with critical enabling partner functions across the world including Digital Technology, Insights to Impact, Global Marketing, Marketing Operations, Analytics, and others, to deliver seamless, data- and technology-driven customer experiences. What you'll do Design and evolve scalable omnichannel services within UCB's centralized Omnichannel Hub Own the Hub services roadmap, prioritizing launches and identifying future service needs … Insights to Impact, Marketing, and Analytics Partner with affiliates to ensure Hub services meet needs and drive adoption Interested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in digital operations, service delivery, or omnichannel enablement ideally within pharma, or at least … within life sciences or another regulated industry. Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Proven track record in designing and scaling digital or omnichannel services in a global or regional shared services model Strong operational and delivery mindset with experience in resource planning, project portfolio management More ❯

focused HubSpot Specialist to lead the configuration, management, and optimisation of our HubSpot platform. You’ll play a key role in ensuring HubSpot effectively supports our Marketing, Sales, and Customer Service teams, driving seamless customer experiences, improving workflows, and supporting overall business performance. Who are we and what do we do? Snap Finance UK is a rapidly growing … and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at www.snapfinance.co.uk. Reporting to: Existing Customer Marketing Manager Location: Crownhill, Milton Keynes/Hybrid Working (2-3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … training and support to BDMs and AMs on HubSpot usage and best practices. Revenue & Business Operations Build and maintain reports and dashboards to track KPIs across marketing, sales, and customer success. Automate processes to reduce manual entry, streamline lead-to-profit journey, and improve SLA adherence. Assist with integrations between HubSpot and tools like Salesforce, Slack, Zoom, Stripe, LinkedIn More ❯

Social network you want to login/join with: Graduate Support Analyst, Excel, Data Analytics, Data Entry, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and excellent Excel skills, including experience with pivot tables and VLOOKUPs? If so, this could be the ideal opportunity to kick-start your career! My client, a … forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join their team at an exciting time. This role is perfect for a dynamic and enthusiastic individual eager to make an impact by supporting clients and improving customer experience. The Role Based at their Oxfordshire site, you'll work closely with … a small, collaborative team, using your technical skills to enhance customer interactions. You'll be responsible for handling customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative organisation delivering cloud-based technology More ❯

Entry Level Sales Roles Competitive + Bonus + Benefits Slough, UK Permanent full time Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, wed love to hear from you! Were looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group . In this role, youll be working with our existing customer base supporting them through the renewal journey, resolving any issues, and helping them get the most from our products. What you'll be doing: Managing a portfolio of existing customers, guiding them through their renewal process … Building strong relationships to drive satisfaction, loyalty, and long-term retention Proactively identifying at-risk accounts and working to reduce churn Collaborating with internal teams including Sales, Customer Success, and Product Providing accurate renewal forecasts and maintaining detailed CRM records Spotting opportunities for upsell or cross-sell and passing leads to the relevant teams What were looking for: Previous More ❯

You'll Do Inspire Clients : Deliver engaging, high-impact demos that showcase how Blue Yonder transforms manufacturing planning. Be a Trusted Expert : Apply industry and domain knowledge to map customer needs to solution capabilities. Configure & Prototype : Build workflows and simulations in our platform to bring solution concepts to life. Train & Tune AI Models : Collaborate on AI/ML model … support performance tuning using Python or other tools. Collaborate with Sales : Support Account Managers and Client Partners in the sales cycle, from early discovery to proposal. Guide Innovation : Share customer feedback and insights with Product and R&D to inform ongoing development. Enable Success : Work closely with Services teams to ensure smooth handover from sales to delivery. Drive Visibility … Support marketing campaigns, events, and webinars to build Blue Yonder's presence in the market. What You Bring Experience in a Solution Advisory, Pre-Sales, or Consulting role (ideally in manufacturing, supply chain technology, or planning software). Strong understanding of Manufacturing Planning processes and industry dynamics. Experience configuring enterprise solutions and building demos or prototypes. Basic to More ❯

of proof of concepts and conference room pilots by preparing data, environments, and configuration details. Collaborate with internal stakeholders to ensure demo assets are aligned with sales strategy and customer requirements. Maintain and enhance a library of reusable demo components and assets. Provide feedback on demo and POC performance to help improve future assets and processes. Remote Role. Limited … Us Who are we? We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart … world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. "Blue Yonder More ❯

and security software foundation, especially related to Linux, messaging, and cloud services, a proven track record of successfully interfacing with customers on both technical and non-technical levels, substantial experience driving concurrent projects and issues to completion with little direction, and above all, a passion for ensuring a top-quality customer experience. Your day-to-day Independently provide … and proactive technical leadership and support to Proofpoint's strategic customers with little direction. Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed. Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively … with customers. Meet regularly with clients, both remotely and on-site, to review support interactions, system status, major issues, upcoming releases, and other pertinent items. Create and deliver executive customer presentations that outline system performance, potential issues, ROI and suggested forward courses of action. Develop deep understanding of customer's business and operational needs. Maintain deep practical technical More ❯

be responsible for the creation and delivery of the Digital and Technology Strategy and fulfilling the digital ambition of the organisation, including the adoption of technology to improve the customer experience. DUTIES Your duties as Technology Operations Manager will include: Working collaboratively with the Senior Managers in the Digital, Data and Technology service and wider leadership teams of the … organisation and stakeholders to deliver the objectives of the Digital and Technology Strategy, in line with the organisation’s Plan - making sure that the voice of the customer and user experience is included within technology service delivery Continuously evaluating and improving Technology service to enhance their effectiveness and efficiency. This involves analysing performance data, identifying areas for improvement … use of data and technology and spread awareness throughout the organisation Responsible for the output of the IT service desk and technology support team, ensuring that high levels of customer service and continual service improvement are maintained CANDIDATE REQUIREMENTS Expert knowledge of ICT Service Delivery Management Expert knowledge of ICT service performance management and the continuous improvement lifecycle Expert More ❯