51 to 75 of 90 Customer Experience Jobs in the Thames Valley

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per More ❯

and communication skills to join our growing team. In this vital role, you will work collaboratively with colleagues to troubleshoot technical issues, provide prompt customer feedback, support the roll-out of new applications, and contribute to the ongoing improvement of our services. Your daily responsibilities will involve direct interaction … written documentation. As a successful candidate, you will demonstrate a strong ability to manage and prioritize tasks using ticketing systems, ensuring timely resolution of customer inquiries and efficient handling of technical issues. Your expertise in working with diverse teams, combined with your outstanding written and verbal communication skills, will … play a crucial role in delivering exceptional support and fostering a positive customer experience. This position offers a unique opportunity to work alongside dedicated professionals, further develop your technical skills, and contribute to the continued success of our company. Key Responsibilities: Technical troubleshooting: Identify hardware and software solutions (CCTV More ❯

familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that enhance our telecommunications services and improve customer experiences. More ❯

About the role The primary focus is to contribute to our "Digital First" journey, providing Zen customers and prospects with a best-in-class experience by adopting leading industry ideas to deliver an innovative, automated, and disruptive customer experience. The goal is to develop our digital self-service … large-scale technical challenges across diverse challenges and technologies. Our technologies: C# and .NET Core Web APIs Docker Git What we're looking for: Experience in C# and .NET Experience in React and TypeScript Understanding of developing and consuming REST APIs Experience working in an agile environment … Effective communication and teamwork skills Experience with source control (Git, TFS, GitLab, etc.) Experience with Cloud technologies (AWS, Azure, Google Cloud) Familiarity with Databases (SQL Server, Dynamo, PostgreSQL, etc.) Knowledge of CI/CD tools (Azure DevOps, Jenkins, etc.) Awareness of TDD, design patterns, and architectural principles Knowledge More ❯

the model for how mid-tier customers should be commercially managed and developed. Main Accountabilities: Commercial accountability for a specified number of mid-tier customer accounts. Primary Agency Sales point-of-contact for the accounts and represents the organisation to the customer and the customer to the … strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase Market share and revenue. Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts. Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited … to, Customer Support Managers, Search Optimisation, Project Management, Solution Consultants, Solution Developers and API support resource. Critically the AM should be able to ‘talk the customer’s language’- translating Travelport’s currency of segments, PNRs, etc. into the customer’s language and business metrics i.e., conversion levels More ❯

LOOK TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS! Do you excel at helping others, resolving issues with empathy and efficiency, and creating seamless customer experiences? Want to be part of a dynamic team that’s transforming the way people engage with Retail Point-of-Sale Finance? We are … looking for a Customer Service Representative to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers on the different ways they can manage their Snap loan in choosing the options that work best for them. We … re looking for a detail-orientated person to complete processes and procedures while providing each customer with a seamless experience. Who are we? What do we do? Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s More ❯

Senior Manager: Strategic Finance Contract role Reading - 3 days in Office What we are looking for: Good technical knowledge and previous experience in working with Big 4 auditors and valuers is preferred for this role. A strong understanding of M&A driven reporting, PPA (Purchase Price Allocations) requirements, working … that they are efficient and support in minimising costs Support in developing and executing team efficiencies, process improvements and reporting automation which delivers better customer experiences and generates increased levels of value-added activities Ensure the information produced is of sufficient quality to pass the requirements of internal and … external stakeholders and to pass an audit at low materiality. Experience Qualified Accountant with proven experience in dealing with external auditors and valuers Experience of working in fast paced, dynamic and challenging environments Experience of dealing with matrix reporting structures, systems and stakeholder management. A strong More ❯

of working. As a trusted advisor, you will collaborate with segment cross-functional teams to design and implement cutting-edge data solutions that enhance customer experiences, drive revenue growth, and maintain a competitive edge in the digital marketplace. Moving to One Enterprise Data Platform for Food is a strategic … and insights, to solve some of the critical business-wide problems we face. And most importantly, we intend to simplify the global end user experience for data and analytics, unlocking quality growth and operational excellence. What are we looking for? Hands-on experience in designing greenfield, scalable data … on AWS and GCP data solutions. Good understanding of deploying AI solutions in Azure Open AI, GCP and AWS platforms. 2 to 4 years' experience in applied data science role or equivalent; ideally in a CPG, Retail. Experience in SAP MDG/S4 HANA is a big plus. More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all Spares & Site Operations. What you can expect to be … Management Team, for the proactive management of approved repair agents' suppliers to agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing and leading a sites operations function to achieve agreed business outcomes, performance targets and industry benchmarks. A background of working within … telecoms and experience of remedy and site tracker. Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all Spares & Site Operations. What you can expect to be … Management Team, for the proactive management of approved repair agents' suppliers to agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing and leading a sites operations function to achieve agreed business outcomes, performance targets and industry benchmarks. A background of working within … telecoms and experience of remedy and site tracker. Detailed knowledge of the methodologies, processes and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and More ❯

teams. Following the test strategy and implementing its solutions across our estate. To be successful in this role you will require the following: Diverse experience of using Evri technologies, JAVA, AWS, Oracle, AppDynamics. Comprehensive experience with testing tools, JMeter, Tarus, Python, GIT, and Bash. Willingness to learn and … present new things; we are a rapidly growing team. Strong experience of working in a cloud-first environment with autoscaling policies. Experience working in a fast-paced and dynamic working environment. Prior experience working with dynamic data. Experience with ticketing systems such as JIRA and ServiceNow. … and default. Significant knowledge of other performance tools and techniques. A Computer Science Degree or equivalent would be advantageous. Prior Functional Testing and Automation experience would be advantageous. Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package More ❯

System Engineer, Messaging and Streaming Team Job ID: AWS EMEA SARL (UK Branch) The region service Messaging and Streaming Team (MAST) is a customer experience-oriented team who is looking for a self-motivated talented engineer who can solve complex problems and have a vision to improvise the … to speed in understanding the technology we're building, the tools we use and the business problems we're trying to solve. BASIC QUALIFICATIONS Experience writing scripts from scratch for automating manual tasks (BASH, Python, Perl, Ruby or similar). Solid background in Linux. Familiarity with in-depth troubleshooting … and ability to solve complex technical problems. Knowledge of network fundamentals (DNS, UDP, TCP/IP, HTTP(s), routing, switching). Experience owning services that are secure, scalable, reliable and efficient. Can identify multiple operational and security risks and then resolve, mitigate and/or escalate them. PREFERRED QUALIFICATIONS More ❯

Sales Assistant Johnstone's Decorating Centre Bracknell As a Sales Assistant within our Johnstone's Decorating Centre, you will provide a first-class customer service selling and promoting PPG/Johnstones products. This is a key, customer facing role for which an outgoing, helpful and hardworking nature will … be paramount to ensure an excellent customer experience. What we can offer - Competitive starting salary - Earn up to 20% annual bonus - Great work life balance our stores are closed Saturday afternoon & Sundays - Work for a global organisation that focuses on its people, offering development & progression opportunities - Excellent benefits package … cash and card payments. - Stock take. - Tint paint. - IT work (place orders, check stock, etc.). - Clean and promote good HSE practices. Qualifications: - Previous experience in a customer facing environment - Excellent communication skills and a positive customer focused attitude - Good understanding of IT systems - Flexibility in attitude More ❯

Automation Engineer, Amazon Reliability Maintenance Engineering - IntlRME Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Amazon has several Fulfillment Centers, Sort Centers and … in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. We are looking for motivated, customer-focused people who want to join our team as an Automation Engineer (AE). The focus of the AE role is to fault find … in the Mexico network as required. Interpreting both mechanical and electrical drawings plus understanding and developing improvement strategies for code conforming. BASIC QUALIFICATIONS Relevant experience with PLC controlled automation and issue diagnosis in a continuous process or production environment. 2+ years of experience supporting a wide range of More ❯

always on. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. The Site Operations Manager will lead and proactively manage all aspects of Planned, Preventative Maintenance (PPM) & site operations with … Commercial Management Team, for the proactive management of approved suppliers to achieve agreed business outcomes and performance targets. What we are looking for: Strong experience of establishing, developing, and leading a PPM function to achieve agreed business outcomes, performance targets and industry benchmarks. Detailed knowledge of the methodologies, processes … and capabilities required to deliver best in class technical and business services. Strong experience of managing, motivating, monitoring, and improving performance of contractors and suppliers. Strong experience of building deep, effective relationships and an appreciation of organisational politics. An ability to use these to socialise and influence stakeholders. More ❯

We are looking for a Sr Account Executive with passion, high energy, Supply Chain knowledge and ideally with Grocery sales experience within the software industry, to join our vibrant and successful team in EMEA. The Sr Account Executive is responsible for identifying and generating new sales within new customers. …/quarterly initiatives to internal and external stakeholders; coordinate internal resources (CSM, SE, etc.) to maximize value. Establish positive relationships based on knowledge of customer requirements and dedication to value (value of counsel and expertise, value of solutions, value of implementation expertise). Actively understands each account's strategic … commercial activities within accounts and across theaters, owning the end-to-end relationship and success. Develop and deliver a comprehensive business plan to address customer's priorities and hurdles. Use value justification, benchmarking and return-on-investment data to support decision process. Be proficient with a working knowledge and More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring … requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least three years of experience in 2nd Line infrastructure More ❯

familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that enhance our telecommunications services and improve customer experiences. Key Responsibilities: Design and architect end-to-en d OSS/BSS solution s tailored to meet the needs of our telecommunications services. … processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and support sales functions. Provide guidance on best practices for Service Management, leveraging industry standards to enhance service delivery. Lead technical discussions and … a culture of knowledge sharing and continuous improvement. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 10+ years of experience in telecommunications architecture, specifically in OSS/BSS environments. Strong expertise in Salesforce architecture, with demonstrated experience in implementing Salesforce solutions. In-depth More ❯

too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and … Proven track record of shaping, influencing, and executing strategic ITSM initiatives that deliver measurable business value. Strong understanding of ITSM tooling architecture, with specific experience in BMC Helix (or equivalent enterprise ITSM platforms such as ServiceNow), including its capabilities, integration requirements, and deployment at scale. Demonstrated ability to lead … operations, service transition, and continual improvement. The other stuff we are looking for Skilled in building and presenting complex business cases for investment , with experience of working closely with Finance and C-level stakeholders to secure programme funding. Effective and credible communicator , able to influence at senior levels and More ❯

too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and … Proven track record of shaping, influencing, and executing strategic ITSM initiatives that deliver measurable business value. Strong understanding of ITSM tooling architecture, with specific experience in BMC Helix (or equivalent enterprise ITSM platforms such as ServiceNow), including its capabilities, integration requirements, and deployment at scale. Demonstrated ability to lead … operations, service transition, and continual improvement. The other stuff we are looking for Skilled in building and presenting complex business cases for investment , with experience of working closely with Finance and C-level stakeholders to secure programme funding. Effective and credible communicator , able to influence at senior levels and More ❯

and crafting seamless online journeys using ecommerce tools. Managing a merchandising calendar and coordinating activities. Developing and executing strategies to drive KPIs and enhance customer value. Leading merchandising plans for new product launches, seasonal events, and promotions. Working alongside teams to test and improve campaigns for higher conversions. Analysing … product and category performance to recommend improvements. Collaborating with SEO specialists to create customer-focused categories. Partnering with technology and product teams to enhance website features. Qualifications - The ideal candidate will have a solid background in ecommerce or digital teams, with experience in merchandising for high-traffic websites. … Gifting, travel, or leisure sector is an advantage. Required Skills - Strong analytical skills and experience with data insights (e.g., Google Analytics) as well as a passion for creating exceptional customer experiences. Pay range and compensation package - Alongside a competitive salary, this online business offers hybrid working, flexible hours More ❯

continuous learning and development to enhance your skills in both technical and non-technical areas. Hours of Work: Full-time Business Development Executive Requirements: Experience in B2B sales, ideally within the industrial distribution market Proven ability to identify and drive sales growth opportunities Strong relationship-building and communication skills … Customer-centric mindset with a knack for problem-solving Organised, with the capability to prioritise effectively Business Development Executive Benefits: Competitive salary plus OTE bonus Company car or car allowance Company mobile phone and laptop Minimum of 23 days holiday plus bank holidays (increasing with length of service) Access … BPX Group, we have proudly established ourselves as the leading independent distributor of factory automation products for over 60 years. With a commitment to customer service and a passion for technology, our talented team works diligently across our UK and Ireland branch network. Our strategic partnerships with market-leading More ❯

considering planning constraints such as Parcel Machine throughputs and performance. Host daily network conference calls with Managers and Senior Managers across Depot, Field, and Customer Services to discuss performance and escalate issues to prevent failures. Skills/Qualifications: Ability to communicate clearly at all levels, building trust and credibility … with internal and external stakeholders. Experience with Power BI, SAP, and SQL/VBA is advantageous. Strong Excel skills. Data interpretation, analytical skills, and a keen commercial understanding. At Evri, we believe our growth depends on our people's growth. We are committed to creating an inclusive and diverse … awards for IT, innovation, and our green fleet. Our success is driven by our dedicated, diverse, and passionate team committed to delivering the best customer experience. We offer great opportunities for career progression and benefits, including: Free digital GP service for colleagues and their families Wagestream - access earned income More ❯

evolving needs and business objectives. This includes learning about their business, initiating regular communications to anticipate challenges, and providing pre-emptive solutions to enhance customer experience. Partner closely with customers to identify cross-sell and upsell opportunities, leveraging additional features or services to drive revenue growth. You will also … timelines to effectively execute cross-sell, upsell, and expansion strategies. Be driven by communication, relationships and sales. You understand that the quality of your customer relationship has a direct correlation to the achievement of your sales goals. To excel in this role, you will develop an understanding of our … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance More ❯

payments platform, PoR Pay, enables hire companies to manage and take payments effortlessly—whether online, in-person or via payment links—improving cashflow and customer experience. We’re looking for a commercially driven Payments Account Manager with proven experience in payment solutions sales. This role is responsible for … actively engaging with our UK customer base to drive adoption and expansion of PoR Pay, our embedded payments offering. You’ll be expected to proactively identify opportunities, initiate outreach, and manage a pipeline of customers through to activation—offering tailored solutions that help them simplify payment processing, reduce admin … manage a personal pipeline, and convert opportunities into successful activations - Hit monthly KPIs for payment activations, volume growth, and account expansion Consultative Selling - Understand customer business needs and position the right PoR Pay solutions to meet them - Navigate commercial conversations, negotiate terms, and address objections with confidence - Stay current More ❯