15 of 15 Customer Retention Jobs in the Thames Valley

Customer Success Manager Department/Function: Managed Services Location: Remote , with travel to Customer sites in Reading and London twice a month. The Customer Success Manager is accountable for delivering a consistent and high-quality support experience for managed services clients, ensuring services are aligned with contractual … commitments and evolving customer expectations. This role is responsible for driving service excellence, maintaining strong operational relationships, and acting as the client’s primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence ...

World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions, while maintaining regular communication to align sales and supply chain … forecasts. This role involves hosting business reviews, engaging internal and external resources to meet customer needs, and acting as the primary liaison between customers, sales, and internal departments. Additionally, the Account Manager is tasked with providing exceptional customer service, managing CRM activities, and supporting major initiative campaigns ...

seasoned & ambitious Senior Customer Success Manager who loves driving growth, not just retention? Ready to join the AI revolution and take ownership of customer expansion? We'd love to hear from you. Join LEGALFLY! LEGALFLY is a pioneering legal AI platform offering … Join us at LEGALFLY and be a part of our mission to revolutionise the legal industry with cutting-edge AI technology. Key Responsibilities: Own customer growth and retention: Lead the full customer lifecycle, from onboarding to renewal, with a focus on identifying and executing expansion opportunities ...

Customer Success Manager Location: remote (only within the UK) Salary: up to £85,000 About the role As a Customer Success Manager, you'll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth. … trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You'll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success. This is a hands-on, high ...

Customer Success Manager Location: remote (only within the UK) Salary: up to £85,000 About the role As a Customer Success Manager, you'll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth. … trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You'll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success. This is a hands-on, high ...

Customer Success Manager Location: remote (only within the UK) Salary: up to £85,000 About the role As a Customer Success Manager, you'll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth. … trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You'll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success. This is a hands-on, high ...

learning capabilities and support artificial intelligence initiatives., LatentView Analytics enables leading global brands to predict new revenue streams, anticipate product trends and popularity, improve customer retention rates, optimize investment decisions, and turn unstructured data into valuable business assets. Key Responsibilities: Building and scaling data pipelines, analytical infrastructure … dashboard solutions that power customer success insights across multiple international markets. responsible for engineering high-quality data foundations, enabling automated analytics workflows, and implementing new tools and capabilities that enhance data accessibility and reliability across Customer Experience, Digital Experience, and Service Delivery. Hands-on, technically focused role ...

service offerings for increased account revenue and wallet share through the creation of new sales opportunities. IF YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients Used to working in a fast-paced environment; self-driven and highly … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitate the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further ...

service offerings for increased account revenue and wallet share through the creation of new sales opportunities. IF YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients Used to working in a fast-paced environment; self-driven and highly … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitate the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further ...

service offerings for increased account revenue and wallet share through the creation of new sales opportunities. IF YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients Used to working in a fast-paced environment; self-driven and highly … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitate the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further ...

solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry. M-Cube, established in 2001, during the years expanded its range of services with … creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently ...

built, why it matters, and how it moves the product forward. Your work has visible, measurable impact - The reporting platform you'll own drives customer retention and new revenue, so your decisions directly influence growth. You shape the product culture - You introduce clear delivery habits, a reliable … user-friendly features Partner with Visa, the banking partners, and KYC/AML providers Use data and user insight to improve adoption, performance, and customer satisfaction What you'll bring: 5+ years as a Product Owner or Product Manager in fintech, e-money, or digital banking Experience with card ...

built, why it matters, and how it moves the product forward. Your work has visible, measurable impact - The reporting platform you'll own drives customer retention and new revenue, so your decisions directly influence growth. You shape the product culture - You introduce clear delivery habits, a reliable … user-friendly features Partner with Visa, the banking partners, and KYC/AML providers Use data and user insight to improve adoption, performance, and customer satisfaction What you'll bring: 5+ years as a Product Owner or Product Manager in fintech, e-money, or digital banking Experience with card ...

Data Scientist, you'll be building and optimising predictive models to understand trends in the property market, such as likelihood of sale and customer retention. You'll work closely with Data Engineers and Product teams to drive AI/ML innovation while ensuring models are scalable and impactful. What … Doing: Developing predictive models to forecast property trends and customer behavior. Leveraging MLOps best practices to ensure efficient model deployment and monitoring. Working end-to-end across the data pipeline – from data extraction to model evaluation. Collaborating with cross-functional teams to turn insights into actionable business decisions. Tech ...

core understanding of key technologies and has the ability to assist with the sale and implementation of these to new and existing clients. Responsibilities Customer liaison to project requirements, scope and integration with existing systems Development, configuration, integration, testing, optimization, implementation and debug of bespoke customer solutions Testing … appropriate to perform tasks Train colleagues and/or customers on allocated technologies Improved communication and collaboration between clients and business Improved 360-client retention and service delivery Ability to deliver projects with chosen technologies Any other tasks as directed Qualifications Microsoft Azure Admin Microsoft 365 Certified: Enterprise ...