76 to 100 of 213 Customer Service Jobs in the Thames Valley

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: * To manage all incidents and customer requests from receipt to resolution and closure * To ensure service level agreement standards are met * To promptly complete any admin paperwork and documentation … Keep accurate records of all site information using IT Service Management tools * Promote best practices and adhere to change control process * Accurately plan and organise a working week * Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: * Minimum of 6+ months of experience in an … Directory * Experience in using Office 365 Admin * Exposure to Cloud support (desirable) * Experience working with SLA’s * Able to effectively manage multiple priorities * Exceptional customer service skills * Experience in a customer-facing role Some highlights of working with my client: * Personalised training platform * Skills assessment and personalised More ❯

Active SC Clearance is essential Location: Central Milton Keynes A Security Cleared (Minimum SC) First Line Analyst is required to join a Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. … You will provide technical support and service delivery to this organisations customers who are typically central Government or Law enforcement. You will be responsible for Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching to users, ensuring adherence to agreed standards … and procedures. Essential Skills and Experience: Experience working for a Managed Service Provider (MSP) and familiarity with managing support contracts and SLAs. Strong knowledge of common desktop operating systems (Windows, MacOS) and mobile devices (iOS, Android). Basic networking knowledge to assist with issue troubleshooting (TCP/IP, DNS More ❯

sustained business growth. Main Responsibilities: The Technical Support Intern is required to deliver the following key tasks: Introduce new product features to the Channel Customer, help the customer to select and configure products; Respond to customers, to help solve technical problems; Training technical staff of Channel Customer’s, helps them improve the level of technology; Understand and consolidate customer demand for products and feedback to the product department for product improvement; Cooperate with sales staff, analyze the practical needs of customers, and provide a complete plan; To complete the project, the bidding work, to help … standard; To coordinate resources, and provide technical support. Key Qualifications: Right to work in the UK; Prior experience in a technical support role; Good customer service skills and communication skills;. Good at handling pressures The ability to learn new technologies fast A positive attitude Initiative, honesty and More ❯

Customer Success Manager - Slough Great opportunity for someone from a Customer Sucess, Technical Support or Account Management background! This fast growing Saas technology company - In this role, you'll support clients, understand their issues and feeeback, translating it into actionable insights - to ensure they get the most value … from their investment in the company's products, and strengthen relationships. ** This is a non-sales role, but you may have experience in customer service, Sales & Account Management, or client success from a different company.** What they're looking for: ?? Commercial experience in account management, customer success … software industry ?? A background in SaaS or IT is a bonus but not essential This is an exciting opportunity to develop your career in customer success with a growing company, especially as they prepare to launch a new products on their platform and reach a new audience. Interested? Apply More ❯

Job Title: Technical Sales & Customer Support Location: Long Crendon Contract Details: Full time, Permanent Salary: £28,000 - £30,000 per annum Hours: Monday - Friday, 9am - 5pm (45 minutes lunch break) About Our Client: Our client is a small but bustling company committed to delivering exceptional customer service … days annual leave + bank holidays 10% Employer Pension Contribution Discretionary annual bonus Group Life Assurance Health Cash PlanResponsibilities: As a Technical Sales & Customer Support Agent, you will: Respond to customer enquiries via telephone, email, and chat Chase delivery issues with couriers Handle amendments to customer orders More ❯

Permanent - Reading £40,000 - £45,000 pa 3 Days a week on site Our client, one of the UK's most established and trusted service providers, is looking to appoint a 2nd Line Service Desk Analyst - Security Lead, based at their Reading office. This position focuses on maintaining … stability and security of client infrastructure and applications. You will deliver 2nd line technical support to users across all organisations covered by the Managed Service Contract, with a particular emphasis on IT security best practices and incident response. Security Analyst Responsibilities: Manage and resolve 2nd line incidents and requests … via the Service Desk within SLA targets. Provide strong customer service to internal and external users. Monitor and support IT security systems, escalating issues as needed. Lead small teams on security-related tasks and ensure compliance with security standards. Maintain and update documentation, asset records, and the More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We … re looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs. In this crucial role, you will:Be … Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis More ❯

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. Youll need to either hold current Government SC clearance or be eligible to achieve it. The role also requires working 5 days per … week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an … efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least More ❯

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM … within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of More ❯

Fire and Security Service/Installation Engineer Covering Reading surrounding areas Up to £45,000 doe Company Van, Overtime, Holidays Fire and Security Engineer required, based in Reading or close to. We are looking for individuals with the following skills and experience: • Knowledge of intruder alarms Extensive Knowledge of … fire alarms • Fire alarm installation and service experience • Excellent customer service skills • CCTV IP knowledge also beneficial • Fault Finding experience • Installation experience • Ability to work by yourself and within a team • Full UK Driving licence We are a well-established organisation in the Fire and Security industry. … wide range of services including design, maintenance and installation of Fire systems, CCTV, and Access Control. Due to planned growth within the installation and service department, we are now actively looking to recruit an experienced Fire and Security Service/Installation Engineers based in Reading. Benefit Include: Company More ❯

profits within our Vendor Solutions, working alongside sales teams and customers to create, win, and optimize sales opportunities. You'll take ownership of various customer-facing opportunities, including upsell, expansion, and renewal engagements, across all customer segments: mid-market, corporate, enterprise, public sector, and channel. Regular interaction with … Sell/Upsell (to include bi-annual tech update meetings set with clients). Support AM’s, Specialists, and the vendor in new business customer opportunities. Sell Bytes back into the vendor, building relationships and finding customer opportunities through the vendor. Review and report against deal registrations for … and review loss analysis data Review whitespace data and present this, along with insights to the relevant sales teams and Specialists to drive impactful customer engagement. Compile, distribute and monitor the delivery of propensity data analysis Proactive renewal management - Accountable for success criteria, Responsible for direct customer & Account More ❯

and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated as you progress. You’ll deal with a variety of hardware, software, telephony and mobile device issues … to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You’ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential More ❯

opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based in … Bicester the hours of work will consist of 09:00-17:00 Monday to Friday. Duties of the role Customer Care Technical Support Specialist: Building relationships with customers. Advanced product and technical support. Handling technical escalated customer complaints and problem solving to gain resolution. Building knowledge regards the … social media, and the company website. Processing Orders. Using a computer-based telephone ERP system. Personal Attributes: Have previous experience within a telephone-based customer service role. Tech support experience gained within a Mobile phone or App background would be advantageous. Computer literate and able to use Microsoft More ❯

Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible … appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting … live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of More ❯

Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible … appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting … live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of More ❯

Months Day rate: 209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke systems in line with corporate and regulatory requirements. The role will also be responsible … appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed while delivering exceptional customer satisfaction are important factors in fulfilling the requirements for this role. The role plays a key part in driving and implementing change and supporting … live operations. The individual will be required to work cross functionally with other areas of IT and business departments to ensure cohesive management of service requests and incidents, so reducing overall business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of More ❯

are currently seeking Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures and changes to existing estate in particular structured cabling … encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To deliver on site projects to the customer specification and agreed statement of works, including structured cabling, data communications, IMAC work, software upgrades, decommissioning of equipment and general remedial shop fitting works … and industry standards. To deliver works in line with Health and Safety standards and at all times ensuring adequate control of risk to self, customer employees on site and the general public. To keep abreast of changes to legislation and product development to ensure the highest standards are achieved More ❯

are currently seeking Data Engineer on behalf of one of our clients. Responsible for supporting the delivery of the Project Services Team to meet customer requirements to improve service delivery standards in respect of new store openings, store closures and changes to existing estate in particular structured cabling … encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: To deliver on site projects to the customer specification and agreed statement of works, including structured cabling, data communications, IMAC work, software upgrades, decommissioning of equipment and general remedial shop fitting works … and industry standards. To deliver works in line with Health and Safety standards and at all times ensuring adequate control of risk to self, customer employees on site and the general public. To keep abreast of changes to legislation and product development to ensure the highest standards are achieved More ❯

including Microsoft Office 365, Windows, Active Directory, SharePoint, network infrastructure (TCP/IP, DNS) plus some Cyber Security duties. You will demonstrate first class Customer Service at all times, building and maintaining strong relationships with clients and wider stakeholders. To be suitable for the role you will have More ❯

in Italy, Peruvian LAN Airline, APEC in China and Safe City in Brazil as well as many others. Dahua has established sales, marketing, and service networks globally. Our company has offices in mainland China, greater Asia, America, Europe, Oceania, Africa and others. Our global footprint allows us to respond … to the market with the best service and products possible. Job Overview: We are seeking a highly skilled, team-oriented Technical Hotline Engineer with exceptional interpersonal and communication skills to join our growing team. In this vital role, you will work collaboratively with colleagues to troubleshoot technical issues, provide … prompt customer feedback, support the roll-out of new applications, and contribute to the ongoing improvement of our services. Your daily responsibilities will involve direct interaction with customers to address their concerns, as well as creating and maintaining clear, concise written documentation. As a successful candidate, you will demonstrate More ❯

thinking team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and … smooth operation of IT systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness … similar certification ITIL v3/v4 Foundation Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security Experience creating internal or customer-facing support documentation Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation More ❯

thinking team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and … smooth operation of IT systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness … similar certification ITIL v3/v4 Foundation Basic troubleshooting skills in Windows, networking (LAN/WAN, IPs), and IT security Experience creating internal or customer-facing support documentation Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation More ❯

within the multiple sector, aiming to increase revenue and market share. Business Development: Generate leads and manage the sales pipeline to achieve sales targets. Customer Support: Provide excellent customer service, addressing client inquiries and concerns promptly and effectively. Project Coordination: Collaborate with internal teams to ensure seamless … experience in an internal sales or account management role, ideally within the AV, IT, or technology sector. Strong communication and interpersonal skills with a customer-first approach. Excellent organisational and administrative abilities. Confident using CRM systems, Microsoft Office Suite, and quotation software. Ability to prioritise and manage multiple tasks More ❯