26 to 50 of 58 Service Delivery Jobs in the Thames Valley

Service Desk Administrator Were looking for a Service Desk Administrator to support high-quality service delivery across our network, infrastructure, and cabling teams. This is a key operational role, acting as the first point of contact for end users and ensuring ServiceNow tickets are logged, managed ...

will play a central role in planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations. Responsibilities: Coordinate end-to-end delivery of IT infrastructure and managed service projects Develop and maintain … Coordinate user training scheduling and go-live support activities in collaboration with the technical team Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review Assist in onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery Skills ...

schools across the South of England. This is the ideal role for an individual with live experience in providing IT support and project delivery within an MSP environment or as a member of an internal IT support team looking for their next step. You should be passionate about providing … time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Continuous Improvement: Identify improvement opportunities ...

initial contract until 18/12, paying between £45- £50/Hr Inside IR35. This role is inside IR35 - Due to the service of the role it will now be based on an Umbrella solution. Clearance: SC Role Profile We are seeking an experienced OT Cyber Security Analyst … security posture across ICS infrastructure Support network segmentation initiatives and secure industrial communications Collaborate with MSPs and external cyber security partners to ensure effective service delivery Contribute to ongoing monitoring and incident detection capabilities within OT environments Ensure alignment with recognised cyber security standards and regulatory expectations Essential ...

role We’re looking for a Network Ops Team Leader to take ownership of one of the most critical functions in our business, delivering service and security management across our UK portfolio, including Tower Infrastructure, In-Building Solutions and Small Cells. This role sits at the heart … operations and in this role you’ll be responsible for ensuring our customers receive consistently high-quality, resilient service, underpinned by robust processes, strong supplier partnerships, and effective contractual oversight. This is an opportunity to step into a high-impact leadership role where you can shape how we deliver ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. Location, Working … consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front-of-House Service Provide walk-in support including loan devices, triage, software help, new starters, and orders Ensure excellent customer communication and effective back-office completion Conference ...

customer satisfaction, and revenue growth. This organisation is recognised as one of the UK's most established cyber security partners and an NCSC Assured Service Provider, supporting over 1,000 organisations across the UK. Working with some of the most advanced security vendors in the market, they help businesses … Internal Sales Team Lead will be responsible for leading and developing the internal sales team while supporting Account Managers and ensuring the smooth delivery of customer and partner engagements. Working closely with Sales, Customer Success, Professional Services, and Vendor Partners, you will play a key role in maintaining high ...

bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements … efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Hands-on experience with SAP and deep knowledge of the overall SAP landscape Strong knowledge of IT services ...

visits) Salary: £50,000 £65,000 + company car Type: Permanent, full-time Were working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager . This role is ideal … Role Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: Delivering hands-on engineering and technical leadership Acting as the senior escalation point across ...

week notice period Desirable OT asset discovery/monitoring tooling experience Exposure to UK critical infrastructure regulation (e.g. NIS, CAF) ITSM and service delivery lifecycle understanding Hybrid IT/OT environment experience ...

asset discovery, monitoring and OT security tools. Exposure to regulatory requirements for critical infrastructure (e.g. NIS Directive, UK CAF). Understanding of project/service delivery lifecycles and ITSM controls. Security clearance Active SC clearance or SC that has lapsed within the last 12 months is required ...

make sure that the ITIL practices and processes needed for the business to function and succeed are running smoothly. In your role as a Service Owner and as a technical contact within the Service Delivery Team, you will make sure best practices are adhered to. You will ...

provide comprehensive HR operational support to an SME business of circa 100 heads across 3 sites - (UK, Spain and Israel). To ensure efficient delivery of HR services across the organisation. The HR Officer will act as a key point of contact for day-to-day HR queries, maintain … numbers circa 100 people over 3 countries. Description Role Purpose To provide comprehensive HR administrative and operational support to the HR function, ensuring efficient delivery of HR services across the organisation. The HR Officer will act as a key point of contact for day-to-day HR queries, maintain ...

Operations Director MSP (UK-wide) Salary: On application The Opportunity Our client, a leading Managed Service Provider (MSP) specialising in delivering IT services and technical projects to schools nationwide, is seeking an experienced Operations Director . This is a strategic, hands-on leadership role driving operational excellence across service delivery, technical teams, and project delivery click apply for full job details ...

water, alongside highly accurate energy data collection services. About the Role The purpose of this role is to lead and support the delivery of high-quality , compliant operational processes by ensuring that both internal quality standards and relevant regulatory obligations are consistently met. This includes providing leadership, motivation … continuous improvement . The role is also responsible for building and maintaining effective relationships with operational functions to deliver a seamless end-to-end service, while managing operational quality performance indicators (KPIs) across both onshore and BPO teams. In addition, the role ensures that operational processes remain compliant with ...

description About The Role We’re looking for a Transformation and Process Improvement Analyst to support Housing Solutions in delivering technology‐enabled transformation and service improvement. This role plays a key part in shaping, coordinating and embedding change across services, ensuring that new systems, processes and ways of working … genuinely improve outcomes for residents and colleagues. You’ll take ownership of defined transformation workstreams, service improvement initiatives and projects, supporting activity from early discovery through design, testing, go‐live and early embedding. Working closely with operational services, technology teams and suppliers, you’ll help ensure change is well ...

reporting lines, and individual responsibilities to drive efficiency. Global HR Oversight: Direct the daily operations of a distributed HR function, ensuring consistent, high-quality service delivery across all international territories. Reward & Benefits: Manage global compensation structures, payroll alignment, and benefits packages to ensure the business remains competitive … thrive in ambiguous, fast-paced, and chaotic landscape. Experience within the technology sector—ideally the SAP ecosystem—coupled with a strong understanding of offshore delivery challenges and cross-cultural alignment. Hybrid Flexible working Model. ...

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client … relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience The role will involve: Order management Testing and service ...

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client … relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience The role will involve: Order management Testing and service ...

Build and execute strategic account plans for all key customers to ensure long-term partnerships. - Drive sales growth through strong relationship management and consistent service delivery. - Introduce new product developments and expand product ranges within accounts. - Collaborate with internal teams across Sales, Marketing, Commercial, Finance, and Operations for seamless ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. . click ...

complex sales cycles from early engagement through to close, in both direct award and tender environments Develop new opportunities aligned to NHS priorities and service delivery needs Build and manage senior NHS stakeholder relationships across clinical, operational, and commercial functions Work closely with commissioning, clinical and delivery ...

week: MARS has partnered a global consultancy to recruit a permanent Network Security Operations Manager to join a talented IT function. This strategic delivery partners work, spans both private and public enterprises on a global basis, delivering real impactful change, improvements and transformation for their clients. With an amazing … strategy and governance functions. As the Network Security Operations Manager , you will drive operational excellence across all group companies and international territories, ensuring the delivery of a consistent, scalable, and high-quality security and network operations service as the business continues to grow globally. Key responsibilities include: Leading ...

organisation’s compliance with all applicable laws, regulations, and standards in the areas in which it operates Design, build and improve legal processes and service delivery models Recruitment and development of junior members of the Legal Department Management of outside counsel Essential Skills, Qualifications & Experience: Fully qualified lawyer ...