26 to 50 of 89 Service Delivery Jobs in the Thames Valley

infrastructure and networking technologies is essential to effectively guide and support your team. You will also contribute to performance reporting, workflow management, and collaborate closely with software support and delivery teams. Key Responsibilities Manage a team of support and infrastructure engineers, ensuring high performance and service delivery. Oversee workflow assignment, absence management, and team development. Produce and present … performance reports to senior leadership. Collaborate with software delivery teams on deployment-related activities. Support recruitment and onboarding of new team members. Maintain documentation and tracking systems for team performance and operations. Communicate effectively with customers, leadership, and technical staff. Required Experience Proven experience managing technical teams (5+ members), including performance and workflow oversight. Strong understanding of IT infrastructure … Windows Server, Active Directory, Exchange, VMware). Familiarity with networking concepts and devices (Cisco, Juniper). Experience generating and presenting performance reports. Comfortable working closely with software support and delivery teams. Highly organised with strong documentation and communication skills. People-oriented and confident engaging with stakeholders at all levels. Preferred Qualifications ITIL certification (or willingness to obtain). Experience More ❯

Delivery Project Manager - IT Enterprise Platform and Business Intelligence Lead Strong Delivery Project Manager with experience of Data Management, Application Estates and Business Intelligence platforms required. The focus will be on driving clarity, alignment, and performance across these domains. You will need to work closely with our outsourced delivery partners and internal stakeholders to ensure initiatives are … well-defined, prioritised, and executed to high standards. While hands-on delivery is not the primary expectation, your ability to understand technical landscapes and translate business needs into actionable direction will be critical to success. Required Skills:- Strong understanding of data management principles, including governance, quality, security, and lifecycle. Solid grasp of enterprise applications and how they support operational … and strategic business functions. Familiarity with business intelligence (BI) tools and reporting platforms (e.g., Power BI) Understanding of IT service delivery models, especially in outsourced or hybrid environments. Knowledge of data integration and interoperability between systems (e.g., APIs, middleware, data lakes/warehouses). Desirable Awareness of cloud-based platforms (e.g., Azure) and their implications for data and More ❯

a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : Responsibilities Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It … is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is focused on successfully owning and managing the delivery of the operational services for live examinations. They are also responsible for the delivery of an examination session, service … from planning through to full reconciliation of all exam responses before results issue, to ensure the marks always go to the correct candidate. The role will involve managing the service to our customers in a matrix managed environment, co-ordinating activities across a number of functions and teams, managing the reporting required and delivering the service to contractual More ❯

Service Desk Manager £60,000 - 70,000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Role: Service Desk Manager Salary: £40,000 - £48,000 Additional Package: 5% SiS Bonus, Extensive Benefits Package Location: Bracknell Are you a Service Desk Manager ready to lead from the front? This is your chance to step into … a dynamic leadership role where you'll oversee a high-performing service desk team delivering 1st, 2nd, and 3rd line support across multiple UK locations. With a mix of hands-on technical exposure and team management, becoming a service desk manager is a great platform to build your skills, contribute to ongoing innovation, and make a measurable impact. … be joining an established, collaborative environment where leadership, clear communication, and continuous improvement are central to the culture. Whether you're mentoring junior techs or streamlining IT processes, this Service Desk Manager role offers the scope to grow your influence and your capabilities. Role Requirements of a Service Desk Manager: Lead the day-to-day operations of the More ❯

The Role: As a vital part of the onsite team, the selected candidate will be supporting clients daily. Their commitment to problem ownership, client success, and delivering top-notch service is paramount. Meeting Service Level Agreements and troubleshooting a diverse range of systems are second nature to them. Why Join this Top Partner? Dynamic Service Delivery Function: Enjoy working as part of a broader service delivery function where contributions make a significant impact. Career Progression: The company values career growth as much as the candidate does. Gain relevant qualifications and accreditations to elevate skills, backed by a commitment to supporting professional development. World-Class Environment: Immerse in a world-class environment that thrives More ❯

that enables digital Britain. This is achieved by providing Transmission and Operational Services to EE/BT and Three. MBNL’s Technical Services team manages technical planning and virtual delivery activity across the shared network and carries out some configuration work on the shareholders unilateral estates by request. Reporting to the Head of Transmission, this role is responsible for … managing multiple moving parts in a dynamic environment. Managing and motivating external partners and contract resources to hit targets across cost, time, and quality. Taking swift action to address delivery underperformance, implementing recovery strategies and escalating issues when needed. Overseeing supplier performance through structured reviews, reporting, and governance meetings. Proactively reforecasting budgets and collaborating with finance and programme teams … to keep things on track. Ensuring stakeholder alignment on site rollout plans, timeframes, and evolving requirements. Championing exceptional service delivery internally and externally—always raising the bar. Embodying and promoting The MBNL Way —being a visible role model, change agent, and continuous improver. What you'll bring to the role: Must-haves: Proven line management experience and strong More ❯

impactful solutions Present findings to technical and non-technical audiences, including senior stakeholders What You'll Bring 5+ years of experience in MI/BI roles within operational or service delivery environments Strong Power BI and SQL skills; experience with large, complex datasets Experience with cloud platforms (Azure, AWS), g it version control Model automation, Kafka Proven ability … impactful solutions Present findings to technical and non-technical audiences, including senior stakeholders What You'll Bring 5+ years of experience in MI/BI roles within operational or service delivery environments Strong Power BI and SQL skills; experience with large, complex datasets Experience with cloud platforms (Azure, AWS), g it version control Model automation, Kafka Proven ability More ❯

hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities. … Wireless Logic and Arkessa customers through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on … support and guidance. Collaborate with network providers to facilitate SIM changes required for migrations. The Secret Sauce (Key Experience & Skills): Experience: A minimum of 1 year in a Customer Service or Telco administration role, ideally with exposure to complex customer procedures within a service desk environment. Customer Focus: Proven ability to support customer requirements effectively using omnichannel CRM More ❯

Select how often (in days) to receive an alert: Customer Delivery Manager Location: UK - Reading Job-ID: 213882 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team In short - we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into … Group Delivery for Customers and Service Management. We are responsible for consistently delivering high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation. What you'll do As a Customer Delivery Manager (In-life) you will be responsible for the delivery of … services to one or more Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you may take responsibility for the full scope of services on a smaller engagement or set of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and More ❯

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They’re now looking for a Client Service Executive to join their team.This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You’ll be the first point of contact for clients … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. More ❯

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They're now looking for a Client Service Executive to join their team. This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You'll be the first point of contact for … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. More ❯

Our client is a fast-growing Fintech company, delivering intelligent, tech-driven solutions for seamless international finance management. They're now looking for a Client Service Executive to join their team. This is a fantastic opportunity for someone with a passion for client success and a keen interest in Fintech. You'll be the first point of contact for … strategic currency guidance, using your understanding of global FX solutions to identify process improvements. Act as the primary day-to-day contact for clients, ensuring clear communication and timely service delivery. Manage client accounts, monitor progress, and address concerns proactively. Prepare and deliver reports, proposals, demos, and training sessions. Identify upselling and cross-selling opportunities to enhance client relationships. … Experience required: 1-3+ years in a client-facing or customer service role. Strong communication and problem-solving skills. Detail-oriented, especially with financial data. Experience in Fintech or financial services is a plus. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. More ❯

per week (core hours 9:00-16:00, flexible based on meetings and demand) Are you an experienced ICT professional with strong stakeholder engagement skills and a background in service delivery and business relationship management? We're currently recruiting for an ICT Senior Business Partner to join a high-performing public sector organisation on a fixed-term basis … shape, deliver, and continuously improve services that support operational excellence. Key Responsibilities Act as a trusted advisor between ICT and key business stakeholders. Drive improvements in user experience and service delivery aligned to ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex environments Public sector experience (policing, Home Office or central government highly desirable) Ability to write business cases and conduct More ❯

ICT Senior Business Partner (367398) needed in Kidlington, £450 per day PAYE Reference: 367398 Responsibilities include Business Relationship Management, Service Delivery, Service Management, ITIL, User Experience, MS Office Suite including Teams, report writing, process mapping, and Supplier Management. This role is hybrid, requiring visits to sites in Hampshire and Thames Valley. The contract duration is 6 months … multitasking and prioritization, business case development, resource estimation, and experience in the public sector, Home Office, or policing. Desirable: Experience in writing business cases. Policing experience and BRM/Service Delivery Management experience are highly desirable. This is a full-time role on a temporary contract basis. If interested, please apply on our website with your CV or More ❯

looking to grow their career in commercial operations or vendor management. What You’ll Be Doing Support the coordination of a portfolio of vendors, helping to track performance and service delivery. Assist in gathering and analysing data to ensure services are cost-effective and aligned with business needs. Help prepare reports and dashboards to monitor vendor KPIs and service … general PC skills, with the ability to analyse and present data clearly. Good communication skills and a proactive approach to problem-solving. A keen interest in telecoms, technology, or service delivery environments. Ability to work collaboratively in a team and manage multiple tasks effectively. What’s in It for You? A 26-week contract with potential for extension. More ❯

drive a 3-5-year omnichannel capability roadmap, enhancing maturity across global markets in collaboration with cross-functional and regional teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local … strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond. Qualifications Minimum Experience/Skills: 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries. Fluency in English Bachelor's Degree Preferred Experience/Skills: Master's Degree or higher Proven track record … in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of pharma customer journey design and omnichannel strategy More ❯

documentation. Background in infrastructure/networks and experience supporting change initiatives securely. Working towards or holding CISSP, GCIA, Security+, CCNA/CCNP, or similar certifications. Familiar with ITIL-based service delivery, security hardening, and working cross-functionally. Desirable: Degree in Computer Science or equivalent experience. Understanding of ISO27001, Cyber Essentials, and AAF frameworks. What We Offer Competitive salary … week in the office 25 days holiday (plus option to buy/sell) Flexible bank holidays Generous pension match scheme Annual discretionary bonus Healthcare cash plan and digital GP service Life Assurance (4x salary) discounts and perks from high-street retailers Paid volunteering day Staff referral scheme Employee Assistance Programme for you and your household Tailored Flexible Benefits Scheme More ❯

documentation. Background in infrastructure/networks and experience supporting change initiatives securely. Working towards or holding CISSP, GCIA, Security+, CCNA/CCNP, or similar certifications. Familiar with ITIL-based service delivery, security hardening, and working cross-functionally. Desirable: Degree in Computer Science or equivalent experience. Understanding of ISO27001, Cyber Essentials, and AAF frameworks. What We Offer Competitive salary … week in the office 25 days holiday (plus option to buy/sell) Flexible bank holidays Generous pension match scheme Annual discretionary bonus Healthcare cash plan and digital GP service Life Assurance (4x salary) discounts and perks from high-street retailers Paid volunteering day Staff referral scheme Employee Assistance Programme for you and your household Tailored Flexible Benefits Scheme More ❯

Account Manager at Tunstall, you will work as part of the Regional Commercial Team in a sales role in support of the Sales Director, National Sales Manager and Operational Service Manager to ensure Tunstall grows its market share across the assigned region in the Health Housing and Social Care (H&SC) sectors. The Ideal candidate: You will have experience … paternity, adoption and shared parental pay entitlements, Private Health Insurance, Dedicated 24/7 employee benefits platform 'Verlingue' that include things like: free eye tests, retail discounts, EAP WeCare service - including a 24/7 online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering … Your day-to-day responsibilities will include: Building a strong pipeline business by identifying new leads on a regular basis, Converting leads to prospects through gaining insight into their service delivery models, Educating prospects on new models of integrated health and care provision, Utilising a combination of transactional and consultative approaches to win new business, Actively targeting adjacent More ❯

data security, compliance, and business needs. Collaborate with internal stakeholders including IT, Legal, InfoSec, and Finance to align procurement activity with strategic objectives. Monitor and manage vendor performance, ensuring service delivery against contractual obligations. Conduct market analysis and benchmarking to ensure competitive pricing and innovation in sourcing. Support software license audits and ensure ongoing compliance with vendor terms. More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career!My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join their … with a small, collaborative team, using your technical skills to enhance customer interactions. You’ll be responsible for handling customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You’ll be joining an innovative organisation delivering cloud-based technology … facing environment Solid experience with Excel Analytical mindset and a passion for problem-solving Bonus: Experience with CRM systems What’s Next? If you’re excited about this Customer Service Graduate role and want to learn more, I’d love to chat! Feel free to reach out via phone or email. Alternatively, apply now to start your journey with More ❯

Graduate Support Analyst, Customer Support, Excel, COR7294 Are you a recent graduate with a passion for customer service, problem-solving, and Excel skills? If so, this could be the ideal opportunity to kick-start your career! My client, a forward-thinking Oxfordshire-based organisation, is looking for a Customer Service Specialist/Graduate Support Analyst to join their … with a small, collaborative team, using your technical skills to enhance customer interactions. You'll be responsible for handling customer queries, streamlining processes, and providing insights to improve their service delivery. Your contribution will directly influence how the business engages with its clients and ensures satisfaction. The Company You'll be joining an innovative organisation delivering cloud-based technology … facing environment Solid experience with Excel Analytical mindset and a passion for problem-solving Bonus: Experience with CRM systems What's Next? If you're excited about this Customer Service Graduate role and want to learn more, I'd love to chat! Feel free to reach out via phone or email. Alternatively, apply now to start your journey with More ❯

Senior Delivery Manager (DV Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes … a hybrid position, working out of our site in Reading. Your future duties and responsibilities We are looking for an experienced Programme Manager to take on the role of Delivery Lead for a major bid. This position requires DV clearance, though there will be time for the right candidate to obtain this level of clearance. We seek an experienced … consultant with extensive experience in delivering large-scale service and delivery programmes as well as leading large bids. The bid will be based near CGI's Reading office, with an expectation of some time spent on the client site. We are looking for experience delivering programmes including Applications Integration, Security, and Testing Services, with potential expansion into Infrastructure More ❯

Hub is responsible for delivering high-quality, scalable, and tech-enabled omnichannel services that power efficient and effective execution across UCB's regional and local teams. This leader oversees service delivery, operational excellence, and continuous innovation to ensure the Hub functions as a strategic enabler of omnichannel maturity and performance globally. Who you'll work with You will … driven customer experiences. What you'll do Design and evolve scalable omnichannel services within UCB's centralized Omnichannel Hub Own the Hub services roadmap, prioritizing launches and identifying future service needs Ensure Hub performance through KPIs, governance, and continuous feedback mechanisms Manage Hub operating model: intake, forecasting, service level agreements, delivery, and performance reporting Promote efficiency and … scalability via standardization and global process alignment Lead service owners to deliver and optimize services aligned with business and market needs Coordinate services delivered by cross-functional teams beyond direct reporting lines Integrate emerging technologies into services with Digital Technology, Insights to Impact, Marketing, and Analytics Partner with affiliates to ensure Hub services meet needs and drive adoption Interested More ❯

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯