26 to 50 of 59 Service Delivery Jobs in the Thames Valley

umbrella) Duration: 6 months A newly appointed CIO is driving a major transformation to modernise and commercialise technology operations. As Head of Technology Operations , you’ll take ownership of service delivery, infrastructure and business systems — leading the move from a legacy, ITIL-led environment to a modern, service-based and customer-centric model . You’ll help … a Microsoft environment (Azure, M365, Windows Server) , you’ll ensure operational excellence while building the foundations for a DevOps-enabled future. You will: Lead and modernise Technology Operations across Service Desk, Infrastructure and Business Systems Embed a service-first, commercial culture that delivers tangible business value Drive efficiency, automation and process improvement Partner with Security, Product and Transformation … teams to deliver strategic change You: An experienced Technology Operations leader with deep Microsoft expertise and a track record of transforming legacy environments into customer-focused, service-led operations. More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A team player More ❯

with a familiarity with legal and regulatory frameworks related to complaints management. Experience Demonstrable experience in resolving customer complaints with positive outcomes Experience in working with others to improve service delivery and challenging poor performance. Experience in working collaboratively cross-departmentally to achieve positive outcomes for the customer and business. Production of reports. Experience in a Private Equity … Simply health Healthcare plan (Upgrades available) In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme* Reward & Recognition (*Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain … customer-centric and competitive. We are proud to remain the UKs leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServs success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We More ❯

cost-effective services, while acting as the bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements are adhered to. … continuous improvement initiatives to enhance efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead … structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities and meet deadlines. Ideal Candidate A proactive IT professional who thrives on accountability and relationship-building. You'll be confident holding vendors More ❯

managing security policies aligned with industry standards like ISO 27001, NIST, GDPR Exceptional stakeholder management and communication skills Proven ability to manage third-party vendors, define SOWs, and oversee service delivery Ability to analyse access-related risks and respond effectively during security incidents Experience in developing and enforcing governance, risk, and compliance (GRC) frameworks Nice to Have Skills More ❯

VMware ESX & vSphere virtualised infrastructure. Core Infrastructure: Expertise in Active Directory, Group Policy, and general MS365 administration. Experience: Minimum 7 years in a 3rd line IT support, analyst, or service delivery role. Desirable "Nice-to-Have" Skills: Experience with Cisco networking (Switches, Routers, ASAs). Knowledge of Azure VDI, SharePoint, or SQL Server. Experience with backup solutions like More ❯

lead and strengthen their internal IT capability while overseeing their outsourced IT support partner. Main Duties Manage the relationship with the external IT support provider, ensuring efficient and proactive service delivery. Provide hands-on support for infrastructure, systems, and users across multiple sites. Administer and optimise Microsoft Azure/Entra ID and Microsoft 365 environments. Support onboarding and offboarding More ❯

expiry. Monitor compliance with security policies and standards across digital and business teams. Act as the primary point of contact for internal and external audits related to security standards. Service Delivery & Operations: Coordinate the annual standards review cycle, ensuring timely updates and stakeholder engagement. Support the publication and socialisation of new or revised standards to ensure organisation wide … with cross functional teams to embed security best practices into digital processes. Stakeholder & Communications Management: Build and maintain relationships with key stakeholders including the CISO, CIO, architecture teams, programme delivery and business owners. Provide clear, engaging, and relevant communication and training around security standards. Deliver security messaging both in person and virtually, ensuring consistency and clarity. Continuous Improvement: Track More ❯

to-end billing process across telecoms, connectivity, and IT managed services - Develop and maintain robust assurance frameworks, and act as the key point of contact between commercial, finance, and service delivery teams - Oversee and execute monthly billing cycles for telecoms, connectivity, and IT managed services - Ensure billing accuracy, completeness, and timeliness using their in house billing platforms - Manage … leakage through effective systems, controls, and reporting. - A can do, will do attitude to learning - Proven experience managing billing and revenue assurance processes in an IT, telecoms, or managed service provider environment - Proficiency in billing, CRM, and finance systems - Solid understanding of financial controls, reconciliations, and revenue assurance principles - Technical Skills - Proficiency in Microsoft Excel, financial software, and accounting More ❯

to-end billing process across telecoms, connectivity, and IT managed services - Develop and maintain robust assurance frameworks, and act as the key point of contact between commercial, finance, and service delivery teams - Oversee and execute monthly billing cycles for telecoms, connectivity, and IT managed services - Ensure billing accuracy, completeness, and timeliness using their in house billing platforms - Manage … leakage through effective systems, controls, and reporting. - A can do, will do attitude to learning - Proven experience managing billing and revenue assurance processes in an IT, telecoms, or managed service provider environment - Proficiency in billing, CRM, and finance systems - Solid understanding of financial controls, reconciliations, and revenue assurance principles - Technical Skills - Proficiency in Microsoft Excel, financial software, and accounting More ❯

Helpdesk Support Engineer, you’ll be the first point of contact for customer issues across IT infrastructure and services. You’ll troubleshoot, resolve, and escalate incidents efficiently, ensuring excellent service delivery and client satisfaction. Key Responsibilities: Provide 1st and 2nd line technical support across a range of infrastructure technologies Manage and resolve support tickets in a timely manner … Escalate complex issues to senior engineers when required Maintain accurate documentation of incidents and resolutions Collaborate closely with internal teams to deliver high-quality service to clients About You: Background in IT Infrastructure support within a fast-paced environment (MSP or IT Services experience highly desirable) Strong troubleshooting skills across Windows Server, networking, and desktop environments Excellent communication and … customer service skills Any experience or knowledge of Backup or Storage solutions (Veeam, Commvault, Datto, etc.) would be an advantage What’s on Offer: Salary between £25,000 – £35,000 (depending on experience) Hybrid working model – 3 days onsite in Banbury Excellent training and career progression opportunities Supportive, dynamic team culture If you’re a motivated support professional looking More ❯

Rate: £12.6/hour Hours: 37.5 hours a week. Monday - Friday. Time: 8:30 AM - 5:00 PM Key Responsibilities: A Security Cleared(Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 serviceworking in rotating Early, Mid, Late shifts to cover 7am-7pm. The Analyst willprovide technical support and service delivery to More ❯

Portfolio team Part of the Tech & Services division at Softcat, the Services Governance & Portfolio department is a dynamic group of people who influence, define, monitor and develop Softcat's service portfolio and our ability to deliver it effectively. This includes the management, simplification, and articulation, both internally and externally, of our capabilities to deliver the broadest portfolio aligned to … budget YoY Acting as a permanent member of the Tech Tower Councils, representing key stakeholders in the councils and related meetings, providing clear direction and regular communications Chairing the Service Councils for Networking and Connectivity, ensuring we have the right services in the portfolio and driving collaboration to ensure high quality customer experience Championing the priorities across Networking & Connectivity … with the sales strategy Reviewing our existing proposition and identify opportunities for development, optimisation, and innovation Staying on top of technology trends & developments including those of our vendors and service partners We'd love you to have A leader in technology innovation, skilled at engaging stakeholders, executives, and suppliers with a fully commercial approach Experience from a previous Networking More ❯

We are seeking an HR Manager who has an extensive breadth across HR activities to lead core HR service delivery and drive continuous improvement across the people processes. This role combines strategic oversight with hands-on operational management, ensuring an excellent employee experience while maintaining compliance and supporting the wider people agenda. You'll be instrumental in both … day-to-day HR operations and the successful delivery of complex people projects that drive cultural and organisational change. This is a hybrid role, with a minimum of 3-4 days per week in Reading and is working for one of our high profile clients. What you'll do Lead complex HR and culture-related projects. Design, deliver, and More ❯

A fantastic opportunity has arisen to join our client, a global fintech company, based in High Wycombe. We are seeking a proactive and detail-oriented Client Service Executive to serve as the primary point of contact for their clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. Salary of £25,000 plus discretionary company … issues, acting as a liaison for internal updates and communicating these to clients Client Relationship Management Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery Manage client accounts, monitoring progress and promptly addressing any issues or concerns Prepare and deliver reports, proposals, demonstrations, and training Identify opportunities for upselling or cross-selling More ❯

A fantastic opportunity has arisen to join our client, a global fintech company, based in High Wycombe. We are seeking a proactive and detail-oriented Graduate Client Service Executive to serve as the primary point of contact for their clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. This role would suit a recent … issues, acting as a liaison for internal updates and communicating these to clients Client Relationship Management Act as the primary day-to-day liaison, ensuring clear communication and timely service delivery Manage client accounts, monitoring progress and promptly addressing any issues or concerns Prepare and deliver reports, proposals, demonstrations, and training Identify opportunities for upselling or cross-selling More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external … throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site 178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external … throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and More ❯

including L8 standards for water systems. Lead and mentor shift teams, monitor performance, and ensure all training requirements are met. Liaise with management and client personnel to maintain excellent service delivery. Manage incidents and ensure safe, professional operations at all times. Essential Experience & Qualifications: Level 3 NVQ or equivalent in relevant discipline. HV Authorisation & Current Wiring Regulations certificate. Emergency More ❯

venture, driving digital infrastructure transformation. Our People Team shapes the employee experience and delivers the strategy that powers our business. We’re hiring an HR Manager to lead the delivery and improvement of core HR services, manage third-party suppliers, and drive complex people projects that support cultural and organisational change. This role blends strategic thinking with hands-on … cases, and coach managers Partner with HRBPs on annual processes (e.g. pay review, performance) The successful HR Manager will have: Broad HR expertise with a focus on operations and service delivery Proven experience managing complex HR projects Strong influencing and coaching skills across all levels Experience managing suppliers and multi-level teams Nice to Have: CIPD qualification To More ❯

accordance with risk assessments, method statements, and company H&S policies. Maintain site documentation to required standards for audits and compliance. Support the team in providing 24/7 service delivery, including participation in the out-of-hours call-out rota. Build and maintain strong working relationships with clients and site representatives. Supervise subcontractor works where required, ensuring More ❯

Prospects: Build relationships with potential clients via phone and Teams, focusing on industries that require secure reliable security solutions. Promote Innovative Solutions: Educate prospects about our exceptional levels of service delivery, our business processes and infrastructure, levels of accreditation, innovation and technology, and putting our customers at the heart of what we do. Drive Sales Growth: Achieve and More ❯

with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on service delivery excellence. More ❯

manage and grow a portfolio of strategic enterprise channel accounts. Lead consultative client meetings to uncover business needs and propose tailored solution. Collaborate with internal teams to ensure seamless service delivery Maintain up-to-date pipeline data and provide accurate sales forecasts Build long-term, trusted relationships with clients. Deepen and boarding within the accounts once onboarded. WHO More ❯

/external stakeholders. They manage the Engineering Services Provider to guarantee 100% uptime and work across Kao Data to uphold compliance, governance and stakeholder satisfaction. With responsibility for CAPEX delivery, lifecycle replacements and financial accountability, Operations also partner with Design and Construction teams to ensure seamless project handovers. They work closely with our Customer Service, QHSE, Compliance, Security … and Implementation teams delivering operational excellence and are the first point of escalation for incidents, the function ensures accurate reporting, transparent communication and uninterrupted service for customers. About the Role We are looking for a Senior Technical Operations Manager to play a key leadership role within our Operations team. You will be providing support to the Operations Director in … principal technical leadership authority for all mechanical, and electrical systems within the data centre environment. You will ensure the resilience, reliability, and efficiency of critical infrastructure to achieve 100% service availability. You will support and oversee the 24/7/365 operations of our facilities, providing strong technical direction and contributing to the organisation’s strategic planning. You More ❯