26 to 41 of 41 Service Delivery Jobs in the Thames Valley

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client … relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience The role will involve: Order management Testing and service ...

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client … relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience The role will involve: Order management Testing and service ...

client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritize customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client … relevant suppliers via CRM system within agreed SLA’s. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience The role will involve : Order management Testing and service ...

such as insurers, fleet operators, accident management companies, dealerships, and body repair networks. Act as the primary commercial contact for key accounts, ensuring excellent service delivery and customer satisfaction Monitor market trends, legislative changes, and competitor activity to identify new growth areas Represent the company at industry events ...

deliver high quality decorating repairs and finishes in response to urgent and non-urgent housing hazards, ensuring full compliance with Awaabs Law and internal service standards. Youll also carry out minor day-to-day maintenance tasks, including basic carpentry and plumbing, and work closely with surveyors and other trades … regulations Use tools and equipment safely and report any unsafe methods or equipment Liaise with colleagues, supervisors, and third-party providers to ensure seamless delivery Maintain clear communication with residents and escalate issues when needed Keep accurate records of work completed, materials used, and resident interactions Monitor stock levels ...

support for requests where appropriate Direct the requests to the right person(s) for assistance where 1st line is not appropriate Provide excellent customer service to external users in the dioceses, cathedrals, parishes, acknowledging and responding to queries quickly and efficiently Kind, friendly, helpful, listening approach essential Provide … terms of finding answers, setting up recording of statistics and management of day-to-day mail inbox and workflow. Knowledge/Experience Excellent Customer Service Delivery Experience of working in a team to meet shared goals and deadlines Experience of a support provision role and resolving queries ...

CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) To apply: THE OPPORTUNITY We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across Birmingham. This role involves daily travel (50%+), working independently across multiple customer sites. THE ROLE … onsite hardware break/fix visits Follow strict parts processes and return procedures Manage tickets and updates via phone, email and internal systems Escalate service delivery issues appropriately Maintain tools and testing equipment Work independently across field locations Lift and carry equipment up to 25kg where required This ...

Take the next step in your career now, scroll down to read the full role description and make your application. NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) To apply: THE OPPORTUNITY We are seeking a Level 2 Field Service Technician to deliver scheduled … onsite hardware break/fix visits Follow strict parts processes and return procedures Manage tickets and updates via phone, email and internal systems Escalate service delivery issues appropriately Maintain tools and testing equipment Work independently across field locations Lift and carry equipment up to 25kg where required This ...

Title: Service Support Analyst (Level 2) Salary: £40k DoE Location: Aylesbury, with hybrid working A growing organisation is seeking a Service Support Analyst to provide first- and second-line IT support across the business. This role is responsible for ensuring reliable IT services, supporting end users, and contributing … ongoing improvement of systems, security, and service delivery. Key Responsibilities Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices). Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required. Support and maintain Microsoft ...

opportunities within the technology industry. Build and maintain strong relationships with clients and stakeholders. Collaborate with internal teams to ensure client satisfaction and seamless service delivery. Monitor market trends and competitors to identify areas for growth with prospects. Negotiate contracts and agreements to secure profitable deals. Profile The successful ...

with senior business stakeholders to ensure IT priorities support and enable wider organisational objectives. Lead the management and support of business applications, embedding structured service management practices and agile delivery approaches. Support the ongoing evolution of the IT landscape, contributing to regional alignment and the move towards greater … relationships, ensuring suppliers deliver against expectations and provide measurable business value. Encourage innovation and continuous improvement, identifying opportunities to enhance systems, processes, and overall service delivery. Candidate Profile Educated to degree level in Computer Science, IT, or a related field. Demonstrated experience (5+ years) in IT leadership or consulting ...

Team, supporting a range of MSP clients. The successful candidate will diagnose and resolve IT issues, manage incident queues, and ensure consistent, high‐quality service delivery. You'll act as an escalation point for junior engineers and maintain strong communication with clients throughout the support lifecycle. Key Responsibilities … Serve as an escalation point for Apprentices and Tier 1 Engineers. Log all support interactions accurately and maintain timely client updates. Manage incidents and service requests, ensuring SLAs are consistently achieved. Provide high‐quality technical support to clients across a range of technologies. Assist the Tier 2 Manager with ...

have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that end users receive top-notch support … guidance. Your main responsibilities will include: Incident Resolution: Analyse , diagnose, and resolve incidents in line with ITIL v3 Incident Management processes,ensuring adherence to service level agreements. Communication: Keep users and ICT functions updated on incident statuses, providing clear and effective communication throughout the process. Collaboration: Engage with other ...

business. This is not a billable target role. You’re there to lead. That means setting the pace for the team, raising standards across delivery, shaping managed services, building propositions, supporting bids and pre-sales, and helping the business grow. You’ll be the person who can hold your … boardroom, then drop into the detail of a solution, service design or customer challenge when needed. You’ll lead a multi-disciplinary team across consulting, architecture, analysis, development and service. You’ll mentor, challenge and back them. And you’ll help create the momentum too. The clarity. The belief. ...

better system alignment. This is an opportunity to join a team where your analytical capability directly supports financial stewardship, planning transparency, and future service delivery. Your new role As the Interim Education S106 Data & Systems Officer, you will be central to bringing order, accuracy and structure to a complex … historic planning obligations. You'll review aged education-related S106 agreements, reconcile commitments against financial records and delivery status, and ensure all information is accurately reflected across corporate systems.You'll work across MasterGov, PPM, finance tools and Power Apps to clean, validate and update data, maintaining audit trails ...

goals.* Lead and develop the infrastructure team to ensure capability and performance.* Ensure high availability and performance of core systems, networks, and platforms.* Oversee delivery of infrastructure projects, ensuring quality and alignment with architecture * standards.* Ensure compliance with security, regulatory, and operational standards. Candidate Profile Requirements include:* Proven experience … enterprise environments.* Strong knowledge of Microsoft-based systems, networking, and cloud platforms.* Experience managing budgets, teams, and vendors.* Understanding of ITIL processes and service delivery.* Personal Attributes* Strong leader with excellent organisational skills For the full role profile please click the document attached. Why work for us? We want ...