CIB Customer Journey Manager - Client Relationship Transformation
- Location
- Greater London, England, United Kingdom
systems and procedures.Coordinate cross-functional alignment on journeys, understanding cross-functional context and building alignment across Product, Experience Design and Engineering as needed.Use established change-management programmes to deliver prescribed outcomes and improvements to existing journeys and processes.Write and edit materials for a variety of audiences, tailoring tone … tools, quick to learn new ones, and eager to apply fast-moving AI capability to real customer and colleague journeys.Experience in either customer journey management or CIB Colleague journeys, service or experience design, change or delivery, with evidence of improving end-to-end journeys.Ability to integrate insight from ...