One Desk Advisor
- Hiring Organisation
- Impellam
- Location
- London, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
purpose of the job: Provide a professional advisory service to customers across a broad range of queries and processes, including supporting with complex case management, producing correspondence and handling customer queries. Interact with customers using various communication channels, such as ticketing system, phone calls and live chat. Where possible … range of services ITILv4 foundation certificate or equivalent. Knowledge of ITIL processes and how they impact on the role of the team specifically incident management, problem management and change management Proven experience and working knowledge of customer service focused practices, within a large complex organization. Experience ...