101 to 125 of 1,040 Customer Experience Jobs in the UK

experienced web application developer (Angular framework) to optimise our current UI to achieve OKR's set by the business and improve our customer usage and enjoyment metrics. You will be a strong front-end coder with experience of working in experimentation, optimisation & personalisation. In this role you will … HTML A passion for great online experience and an understanding of end-to-end user journeys and customer experience/CX Experience of automation testing to write regression tests Solid experience of website personalisation and audience targeting Solid experience of working with fully responsive ...

Consultancy The Opportunity We are looking for an experienced CRM Strategy Consultant to lead a series of high-profile CRM strategy initiatives for a customer-centric organisation. This is a senior individual contributor role, offering the opportunity to shape the future of customer engagement, retention and lifecycle marketing … business outcomes. This role is ideal for a strategic CRM specialist who thrives in complex environments, can influence at Executive level and enjoys turning customer insight, business objectives and CRM capabilities into clear and actionable strategies. Key Responsibilities Lead end-to-end CRM strategy projects across multiple business areas ...

storage industry. As Senior Manager of Solution Innovation you will lead the identification, validation, and maturation of new service concepts aligned to Everpure’s Customer Experience Portfolio strategy. The Role Lead a high‐performing team of Practice Solution Architects, drive outcome‐based service innovation that accelerates enterprise growth … domains and business priorities. Drive service innovation through structured ideation, validation, customer pilots, and feedback‐driven refinement. Align solution innovation to Everpure strategy, CX Portfolio priorities, and customer demand signals. Partner with Sales, Field Solution Architects, and Delivery teams to support strategic opportunities requiring deep practice expertise. Provide ...

storage industry. As Senior Manager of Solution Innovation you will lead the identification, validation, and maturation of new service concepts aligned to Everpure’s Customer Experience Portfolio strategy. The Role Lead a high‐performing team of Practice Solution Architects, drive outcome‐based service innovation that accelerates enterprise growth … domains and business priorities. Drive service innovation through structured ideation, validation, customer pilots, and feedback‐driven refinement. Align solution innovation to Everpure strategy, CX Portfolio priorities, and customer demand signals. Partner with Sales, Field Solution Architects, and Delivery teams to support strategic opportunities requiring deep practice expertise. Provide ...

Management team values Technical and SME specialisms as much as PM knowledge. Evidence of close content/SME knowledge within a specific sector, with experience in one or more of: Payments and Critical Financial Infrastructure General insurance and London/Lloyds Markets Life & Pensions Wealth and Asset Management Financial … Regulation and Compliance (e.g., DORA, AML, Solvency II, etc.) Risk – Cyber security, Operational Resilience, Data Privacy, Third‐Party Risk Management (TPRM) General skills and experience: Core experience of delivery in project and programme environments, with an understanding of delivery/change methodologies, processes, techniques and common challenges. ...

Head of Partnerships West Midlands Up to 100k Hybrid 2 days per week in the office 3 days travelling to customer sites Enterprise Level Account Management and Sales Experience Fintech experience is desirable Benefits Private Medical Group Income Protection Car Allowance Bonus Scheme I'm working with … level accounts, that understands and improves strategic partnerships. You will be involved with developing account management strategy alongside other senior stakeholders. You will drive customer success within the channel, which includes acting as a conduit for any issues. You will line manage a team of account managers. They ...

most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join … team as we help shape a brighter way forward. Workplace Experience Manager Our Client Vision Our goal is to provide an enhanced Workplace Experience that meets our client's Property & Facilities Management (P&FM) vision of delivering: "A workplace that provides an integrated customer experience enabling ...

optimising financial crime controls through data-driven analysis and model development. This is an exciting opportunity for someone with strong analytical skills and experience in financial crime who is passionate about improving customer onboarding and risk detection. Working closely with Financial Crime, Risk, Compliance and Data teams … focus on developing, refining and monitoring models that support customer onboarding, fraud prevention and AML processes. The Role You'll be responsible for analysing financial crime data, developing and optimising onboarding models, and using data insights to improve customer risk assessments while ensuring regulatory compliance. This ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally facing role accountable ...

proactive, self-motivated professional with a proven track record of driving business outcomes in the Contact Centre and Customer Experience (CX) space through strategic engagement with technology partners, customers, and internal stakeholders.The successful candidate will possess deep expertise across modern Contact Centre platforms such as NICE CXone, Genesys … accelerate revenue growth.Lead customer discussions, workshops, and executive briefings to position Contact Centre transformation solutions.Act as a trusted advisor to clients on CX, digital transformation, AI, automation, and cloud contact centre strategies.Establish and strengthen strategic relationships including NICE, Genesys etc.Drive joint GTM initiatives, co-sell opportunities, partner-led campaigns ...

Managed Service; you are to strictly adhere to ALL platform and building SYOPS's, processes, procedures and local work instructions (inc any BT/Customer requested sub activities) as authorised and directed by the OSM (detail cannot be disclosed on this medium). As the SCIDA … across the Managed Service to include immediate and matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this ...

Managed Service; you are to strictly adhere to ALL platform and building SYOPS's, processes, procedures and local work instructions (inc any BT/Customer requested sub activities) as authorised and directed by the OSM (detail cannot be disclosed on this medium). As the SCIDA … across the Managed Service to include immediate and matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this ...

revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation, legally bound … Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality products and services. You will serve as a liaison ...

Hybrid - West Lothian (2x days per week) Are you an experienced CRM and loyalty professional looking to take ownership of customer engagement strategy at scale? This is an exciting leadership opportunity to shape the future of a well-established omnichannel retail business, driving loyalty, retention, personalisation, and CRM transformation … initiatives across multiple customer touchpoints. The Company They are a leading consumer retail business with a strong presence across the UK and Ireland. With a highly engaged customer base and a continued investment in digital, CRM, and customer experience, they are focused on delivering exceptional customer ...

have an insatiable hunger to ‘wow’! While we may not always get it right, our drive to collaborate, innovate, and achieve top‐notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans … expertise. What You’ll Own Enterprise Operations Lead the Group’s end‐to‐end operational performance, ensuring the business delivers a consistent, scalable and customer‐centric operating model capable of supporting continued international growth. You’ll be accountable for: Customer Service & Service Delivery Contract‐to‐Cash Internal Business ...

Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 1,000 occupiers across multiple sectors. Our centres are more than just buildings … creators, and changemakers. We're excited to be managing the Business Cyber Centre in Chippenham under a new contract and are looking for a Customer Experience Assistant to join our team, helping deliver exceptional service at this new addition to the Oxford Innovation Space network. What ...

ABOUT THE ROLE As a Mobile Application Engineering Manager within Platform Product, you will lead our talented team of Mobile Engineers responsible for delivering customer-facing experiences for the UK & Ireland market. This is a people-first leadership role where you'll build, coach and empower a high-performing … deliver high-quality software in a fast-moving, highly regulated environment. Your team plays a critical role in delivering features that improve the customer journey, with a particular focus on Responsible Gaming, Customer Onboarding and regulatory compliance. Alongside delivering business outcomes, you'll help shape engineering culture, improve ...

Vice President (Barclays, Manchester, UK). The role leads the creation of best‐in‐class user experiences for digital banking products, aligning design with customer needs, business objectives and industry best practices. The position ensures design quality, gathers user insights, monitors post‐launch impact, and advocates for user‐centred … needs. Conduct user research, usability testing and data analysis to inform design decisions. Monitor design impact post‐launch using relevant customer experience (CX) metrics. Evaluate technical feasibility, legal compliance and risk associated with new product development. Advise on governance oversight and provide design assurance throughout the product lifecycle. ...

facilitate a business divestment. Operating within a fast-paced and highly ambiguous environment, this role focuses on designing and implementing a digital-first customer service experience that replaces traditional telephone and email models. Responsibilities include … translating high-level strategic goals into actionable change plans, managing customer impact, and ensuring full operational readiness. Key skills Customer Experience (CX) Expertise: Deep domain expertise in implementing digital or AI-led customer interactions, CRMs (like Salesforce), or complaints handling systems. Experience does not have ...

acquisition and onboarding experience. You’ll shape how customers discover, choose and build lasting relationships with Veygo, with every improvement delivering measurable impact on customer experience, growth and commercial performance. Working across Product, Design, Engineering, Data and Marketing, you’ll define product strategy, identify the biggest opportunities … growth and use customer insight, experimentation and data to improve acquisition, conversion, onboarding, mobile adoption, referrals and customer lifetime value. Why this role matters As Principal Product Manager, you’ll set the direction for a strategically important product portfolio. You’ll have the autonomy to shape product strategy ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

Customer Success Manager - Network Services Location: London (Hybrid - 3 days per week in the office) Salary: Up to £65,000 Basic + Bonus + Excellent Benefits The Opportunity We're partnering with a fast-growing global technology consultancy that's looking to appoint a Customer Success Manager … take ownership of one of its largest Investment Banking clients. This is a strategic customer success and account management role where you'll be responsible for strengthening senior stakeholder relationships, ensuring exceptional service delivery, identifying growth opportunities, and becoming a trusted advisor to a high-profile enterprise client. ...

organisation's most complex operational excellence initiatives and ensuring Operational Excellence frameworks are applied consistently across the business. Working across Product, Engineering, Customer Operations, Risk, Compliance and other business functions, the role translates customer and operational insight into measurable improvements, ensuring strategic change is operationally ready, effectively embedded … delivers sustainable customer and business outcomes. The Operational Excellence Principal provides technical leadership across the Operational Excellence team, coaching analysts, maintaining high standards of analysis and delivery, and leading complex problem‐solving across the organisation. As the senior operational leader within the function, the role represents Operational Excellence within ...

This isn't your typical product role. You'll become the go-to expert for the company's software, working across Product, Projects and Customer Success to support implementations, configure solutions, deliver training and help shape future product development. If you enjoy variety, working closely with customers and influencing … work closely with the Product and Project teams while becoming the product expert customers rely on. Responsibilities include: Configuring the software during customer implementations Becoming the subject matter expert for the product suite Delivering customer training and onboarding Producing user guides, test scripts and implementation documentation Understanding customer ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...