101 to 125 of 953 Customer Experience Jobs in the UK

Monday to Friday (37.5 hours) Roles and Responsibilities: Develop and optimize web applications using the Angular framework, ensuring alignment with business OKRs and enhancing customer engagement and satisfaction metrics. Implement experimentation, optimization, and personalization strategies to improve UI performance and deliver a seamless user experience. Collaborate with cross-functional … HTML A passion for great online experience and an understanding of end-to-end user journeys and customer experience/CX Experience of an automation testing to write regression tests Solid experience of website personalisation and audience targeting Solid experience of working with fully ...

Monday to Friday (37.5 hours) Roles and Responsibilities: Develop and optimize web applications using the Angular framework, ensuring alignment with business OKRs and enhancing customer engagement and satisfaction metrics. Implement experimentation, optimization, and personalization strategies to improve UI performance and deliver a seamless user experience. Collaborate with cross-functional … HTML A passion for great online experience and an understanding of end-to-end user journeys and customer experience/CX Experience of an automation testing to write regression tests Solid experience of website personalisation and audience targeting Solid experience of working with fully ...

Customer Data & Strategy Intelligence Manager (individual contributor) - 12-month + contingent worker Central London office - hybrid working 2 days per week Salaries in the region of £50,000 - 60,000 DoE J13049 Candidates must have full UK working rights without sponsorship requirements. A global leader in the design, marketing … consumer brands. Seeking an experienced, passionate and motivated individual to join the Global Customer Intelligence & Experience organization. Reporting to the Senior CRM & CX Manager, the successful candidate will be a strategic, data-driven, and analytical individual, holding proficient experience setting strategy within teams and reporting structures ...

Company description: ClearCourse Job description: Customer Success Manager Remote role | UK and Ireland | Field-based travel Garage Data Systems is a leading provider of garage management software, supporting independent workshops, repair centres, and automotive networks across the UK and Ireland. Part of the ClearCourse group, GDS is continuing … grow as we expand our customer base and accelerate adoption of our cloud platform and integrated payments solution, Garage Pay. We are now looking for an experienced Customer Success Manager to work closely with existing customers, helping them get maximum value from GDS products while driving retention, adoption ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you'll bring: Demonstrated experience delivering world-class, large-scale digital products ...

Contact Centre Project Manager to lead and deliver end-to-end contact centre transformation and operational improvement initiatives. The ideal candidate will have strong experience managing projects involving Genesys contact centre platforms and Nuance solutions, working closely with business stakeholders, vendors, and technical teams to ensure successful delivery. … project status reports and documentation. Required Skills & Experience: Proven experience as a Project Manager delivering contact centre/customer experience (CX) projects. Strong hands-on project experience with Genesys contact centre platforms (Cloud, Engage, or equivalent). Experience working with Nuance technologies (IVR, speech ...

designing and manufacturing premium vehicles that blend cutting-edge technology. The organisation operates globally, with a strong focus on innovation, sustainability, and delivering exceptional customer experiences. Purpose of the Role Support the successful integration of four CEX (Customer Experience) teams into a unified operating model by delivering … Unity. Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Workshop facilitation. Strong stakeholder engagement skills, with the ability to navigate ...

global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. … role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud ...

clients joining the service! Acting as a first point of contact for your allocated clients, this is NOT your normal high volume, inbound customer service role. You will be responsible for dealing with any issues, general queries and technical questions within the first 30 days of their contract. … tech savvy - even better! You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role, with a clear progression pathway, within a friendly, supportive team! Day-to-day responsibilities: * Provide an excellent ...

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics ...

Business Analyst - Customer Experience Location: Gaydon (hybrid) Duration: 6 months (possible extensions) Day rate: circa £250 inside ir35 One of our clients is seeking an experienced Business Analyst to join their team. You will support the CEX Unity Programme, a major transformation bringing together four CEX teams into … transition planning. Collaborate closely with the Programme Manager, Project Managers, Organisation Design, People Partners, and Change and Comms teams to ensure timely delivery. Skills & Experience Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart). Strong workshop facilitation and stakeholder engagement skills. Experience working within ...

support a high-impact digital transformation programme for our client in Warrington. This role sits at the heart of their sales growth and customer experience strategy and will lead several complex, business-critical initiatives across marketing technology, CRM, e-commerce and billing platforms. This is a hands … Oversight of Magento (or alternative platform) replatforming Managing non-PCI compliance risks and delivery deadlines Streamlining a complex, acquisition-led technology stack E-Billing & Customer Portal Transformation Expansion of e-billing and invoice capabilities API-based integrations Web and customer portal integration (“MyAccount”) Coordination with internal and third ...

phased plan. Design, prototype, and ship AI enabled automation systems (e.g., for intelligent triage, anomaly detection, predictive maintenance) that directly improve product stability and customer experience Implement a comprehensive instrumentation and observability strategy using tools like Grafana to create visibility, define SLOs/SLIs, and drastically reduce … Work directly with Product Management and Architecture to ensure technical strategy aligns with business outcomes, translating sophisticated technical concepts into tangible business value Your experience should include... 7+ Years of experience in a similar role. Deep, hands-on experience refactoring, stabilising, and instrumenting large, monolithic, legacy codebases. ...

phased plan. Design, prototype, and ship AI enabled automation systems (e.g., for intelligent triage, anomaly detection, predictive maintenance) that directly improve product stability and customer experience Implement a comprehensive instrumentation and observability strategy using tools like Grafana to create visibility, define SLOs/SLIs, and drastically reduce … Work directly with Product Management and Architecture to ensure technical strategy aligns with business outcomes, translating sophisticated technical concepts into tangible business value Your experience should include... 7+ Years of experience in a similar role. Deep, hands-on experience refactoring, stabilising, and instrumenting large, monolithic, legacy codebases. ...

phased plan. Design, prototype, and ship AI enabled automation systems (e.g., for intelligent triage, anomaly detection, predictive maintenance) that directly improve product stability and customer experience Implement a comprehensive instrumentation and observability strategy using tools like Grafana to create visibility, define SLOs/SLIs, and drastically reduce … Work directly with Product Management and Architecture to ensure technical strategy aligns with business outcomes, translating sophisticated technical concepts into tangible business value Your experience should include... 7+ Years of experience in a similar role. Deep, hands-on experience refactoring, stabilising, and instrumenting large, monolithic, legacy codebases. ...

phased plan. Design, prototype, and ship AI enabled automation systems (e.g., for intelligent triage, anomaly detection, predictive maintenance) that directly improve product stability and customer experience Implement a comprehensive instrumentation and observability strategy using tools like Grafana to create visibility, define SLOs/SLIs, and drastically reduce … Work directly with Product Management and Architecture to ensure technical strategy aligns with business outcomes, translating sophisticated technical concepts into tangible business value Your experience should include... 7+ Years of experience in a similar role. Deep, hands-on experience refactoring, stabilising, and instrumenting large, monolithic, legacy codebases. ...

career progression, and long-term prospects. Youll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, youll play … internationally renowned University in a STEM related discipline, along with at least ABB at A Level (or international equivalent) Ideally you will have commercial experience in a technical or customer support-type position, but top recent graduates who are keen on a career in support are encouraged ...

performance data and implement improvement actions. Support recruitment, onboarding, and development of team members. Report on team performance, challenges, and achievements to management. Qualifications Experience: Experience in Problem-solving, fault-finding, and resolution. Experience in a diagnostic environment and troubleshooting technical issues. Depending on the Helpdesk, Qualified … Senior/Master Technician/IT Qualification. Customer service experience. Experience in Team leadership. Minimum 5 years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling ...

Onboarding Specialist Fully Remote 1 year FTC £30k Your New Role Working within the Customer Experience department, you will join the team as an Onboarding Specialist. In this role, you will manage the key handover point for customers after point of sale, guiding schools through their onboarding journey … from initial setup to confident use of the service. You will ensure a smooth start to the customer experience and coordinate handovers to trainers while resolving queries efficiently. To Ensure Your Success You will have previous customer-facing and onboarding experience, with strong communication, presentation ...

Sales Department and spearhead growth across all revenue streams. In this key leadership role, you will directly manage the New Business Lead, the Customer Success Manager (CSM), and the Existing Inbound Sales Lead. Reporting to the EVP, you will take ownership of delivering revenue targets, shaping and executing … will do Your key responsibilities will include (but will not be limited to): Leadership & Team Management Lead and develop the New Business Lead and Customer Success Manager, fostering a high-performance and collaborative culture. Maintain a strong understanding of both upsell/cross-sell and new business sales cycles ...

Type: 6-month contract - Rollover Location: Hybrid (Gaydon/Remote) Reports To: Programme Lead Purpose of the Role: Support the successful integration of four Customer Experience (CEX) teams into a unified operating model. You will deliver robust process mapping to clarify responsibilities, establish new ways of working … planning, and change impact assessments. -Collaboration: Work closely with Programme/Project Managers, People Partners, and Change Managers to ensure timely delivery. Required Skills & Experience: -Technical: Proven experience in business analysis and process mapping using tools like Visio, Lucidchart, Miro, or Signavio. -Facilitation: Strong workshop facilitation skills ...