101 to 125 of 976 Customer Experience Jobs in the UK

and reshape how billions of customers shop? Are you energized by the challenge of driving multi-billion dollar transformation programs that directly impact Amazon's bottom line while enhancing customer experience? Amazon is seeking Director of World Wide (WW) Business Acceleration and Optimization to spearhead our global Cost-to-Serve transformation initiative within the Retail Business Services (RBS … Amazon's global operations, managing senior leadership teams and driving systematic defect elimination through technological innovation, process excellence and policy defenitions. We are looking for a leader with proven experience in leading large-scale programs, demonstrating a tech-first approach and successful product implementations. As part of the RBS team, the Business Acceleration and Optimizations team's vision is … to ensure all Amazon systems, process and policies are operating at peak efficiency to ensure that our Customer Experience is best-in-class delivered at the lowest cost. Our scope includes all countries where Amazon operates. To succeed with this vision, we systematically eliminate defects in upstream systems, including forecasting, purchase order management, inventory placement, and search. To More ❯

Are you passionate about providing exceptional customer support and eager to make a difference? Our client a leading ultra fast growth Tech company is seeking an enthusiastic Temporary Customer Service Specialists to join their dynamic team! If you thrive in a fast-paced environment and have a knack for resolving issues with confidence and professionalism, we want to … hear from you! About the Role: As a Temporary Customer Service Specialist, you will play a crucial role in supporting a diverse range of users, including clients, apprentices, and internal staff. Reporting directly to the Senior Manager of Support Services, you will tackle support issues via Intercom, ensuring every interaction is marked by clarity, empathy, and urgency. Job: Temporary … Customer Service Specialist - using Intercom Start Date: ASAP Duration: Ongoing - possible temp to perm Location: Paddington Pay: £18 - £21 p/h/£35,000 - £40,000 Hybrid working - 3 days in the office 2 days from home. Thursday & Friday need to be office based Key Responsibilities: Respond to Support Tickets: Handle inquiries via Intercom, providing clear and timely More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with a … strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing activities. Monitor … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

Product Manager - Digital Customer Journeys £55-60k + Bonus + Private Medical + Great Benefits (Hybrid - offices in Bournemouth or London Are you a product manager with expertise in digital e-commerce and customer experience design? Can you work at a senior level to shape and deliver impactful digital journeys? Working for an ever-growing global … where you can develop, progress, be mentored and mentor others. You will be joining a cross-functional team who lead the way in creating a best-in-class digital customer experience. You will be part of a friendly, professional and successful team. Want to progress to a leadership position? This company are set up to help you grow and … a great benefits package on offer and the opportunity to continue and grow your career further. Ultimately, you will lead the way in improving a key part of the customer journey, used by thousands of people, shaping and delivering features that release real business and customer value. You will manage the roadmap and backlog, facilitate design and ideation More ❯

Product Manager - Digital Customer Journeys £55-60k + Bonus + Private Medical + Great Benefits (Hybrid - offices in Bournemouth or London Are you a product manager with expertise in digital e-commerce and customer experience design? Can you work at a senior level to shape and deliver impactful digital journeys? Working for an ever-growing global … where you can develop, progress, be mentored and mentor others. You will be joining a cross-functional team who lead the way in creating a best-in-class digital customer experience. You will be part of a friendly, professional and successful team. Want to progress to a leadership position? This company are set up to help you grow and … a great benefits package on offer and the opportunity to continue and grow your career further. Ultimately, you will lead the way in improving a key part of the customer journey, used by thousands of people, shaping and delivering features that release real business and customer value. You will manage the roadmap and backlog, facilitate design and ideation More ❯

high-impact role, driving operational change across Winnow's Global Operations team of 30+ colleagues in five locations. The successful candidate will lead the efficient and standardised delivery of Customer Success operations globally, taking accountability for operational consistency, data accuracy, KPI performance, and cross-team collaboration. This is a hands-on role where you will be expected to own … outcomes, and deliver measurable improvements. Reports to: CEO. Direct reports: 4 across 3 locations & 9 indirect reports. Key Objectives & Responsibilities Programme & Change Management Drive and track the delivery of Customer Success journey improvements (client training, coaching calls, QBRs, documentation, and efficiency projects), working closely with the Customer Experience Improvement Manager to ensure efficient programme management, global alignment … and report outcomes to senior leadership. Partner with Product, Data Science and Data Operations teams to strengthen processes to enhance data quality for clients and our Customer Success team. Own accountability for Planhat platform enhancements (our central customer data tool), working with the Data Manager to prioritise improvements, gather feedback, and measure success outcomes. Driving KPIs & Data Accuracy More ❯

years with support from Sponsoring Managers, Graduate Champions, and Mentors, as well as core programme team to support you from the day you make the decision to join us. Customer Experience is at the very heart of how we develop a business that serves a thriving Yorkshire, right for customers, right for the?environment. Where youll fit in … As a Digital UX Graduate, you will: Join our existing Business Insights and Service Planning team, within Customer Experience. Help to modernise our digital capability to help underpin an improved customer journey, and experience. Identify opportunities to remove wastage from our customer contact strategies through the implementation of technologies like Asynchronous messaging. Work closely with key stakeholders … for - A minimum 2:1 Bachelors degree in a relevant subject. An individual with a creative and strategic mindset. Ability to work in a fast paced and highly pressured customer centric environment, building designs that improve the experience we deliver. Full UK driving licence and access to own vehicle Desirable previous experience - Experience in user research More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

on a more strategic and hands-on role in managing and resolving complex AWS-related issues. You will be the go-to expert for escalated support cases, ensuring that customer issues are progressing efficiently and effectively. You’ll also play a key role in improving our support processes to reduce recurring issues and enhance customer satisfaction. Location: Remote … to escalate to AWS support. Hands-On Troubleshooting: Step in to troubleshoot and resolve advanced technical issues across AWS services (e.g., EC2, S3, RDS, VPC, Lambda). Ensuring the customer experience is top of mind. Process Improvement: Design and implement support workflows and preventive measures to reduce recurring issues and improve first-time resolution rates. Enhance Team Knowledge … articles. Mentorship: Guide and support junior engineers, sharing your expertise and helping them grow. On-Call Support: Participate in a rotating on-call schedule for critical issues. Qualifications and Experience Experience: 5+ years in technical support, service-desk or customer-facing IT roles. 2+ years hand on experience supporting AWS Technical Skills: In-depth knowledge of More ❯

Select how often (in days) to receive an alert: Service Director Location: UK - London Job-ID: 212708 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Leadership Team for your customer(s) together with the Sales team, including Group Managed Services (GMS), Group Professional Services (PS … and Group Technology Sourcing (GTS) as required. You'll be Computacenter's leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in … to the account are appropriately aware of all deliverables and are kept engaged with account progress. What you'll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan. Stakeholder Relationships: Cultivate and own key More ❯

our clients teams, including some of the UKs largest organisations, this is a key role focused on engaging IT Users - track ing , measur ing and report ing on Users experience using IT Services end-to-end, to drive continual service improvement and value of IT Services . The role will include the following areas of responsibility : XLA (Experience Level Agreements) Colleague Experience Surveys Reporting/Dashboards Manage complaints Maintain Continual Improvement Plans Attend/Lead Service Relationship Meetings The ideal candidate will have a strong technical understanding , with a proven ability to build and maintain effective relationships across a wide range of stakeholders. You will be confident and articulate, cap able of track ing performance, identifying … key trends , and communicat ing insights clearly and effectively . Key Responsibilities: Lead Service Review: Chair regular internal Service Reviews with departments, as a forum to capture Service Experience and Value of IT, document ing and track ing minutes and actions Measure Experience: Create and maintain Colleague Experience Surveys to build data-driven insights and drive C More ❯

work orders, working with other departments and providing regular feedback to the Project Team, Mastering, GFX, Subtitling and Content Services. The ideal candidate will be expected to have QC experience and a basic understanding of the technical aspects of various content specifications. They will be highly motivated, possess a flexible attitude and adapt quickly in a fast-paced environment. … of Digital Cinema theatrical equipment is a plus Basic knowledge of aspect ratios, video and audio codecs, colour space, compression and other characteristics associated with media is a plus Experience in DCP and IMF mastering processes is a plus Problem solver with creative and innovative approach with ability to think out of the box Excellent communication skills Ability to … to work on own initiative and be a good team player Ability and willingness to learn new methods, procedures, or techniques and take on new tasks Passionate about quality, customer experience and customer service excellence Experience Minimum 1-2 years of content QC experience, Digital Cinema QC experience is a plus Minimum More ❯

adoption, retention, and growth by collaborating across teams to deliver solutions that help customers achieve desired outcomes. They maintain strong partnerships within Planview, fostering a team-focused approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams updated on customer status, health, and retention forecasts. What You'll Do Build trusted … advisor relationships with key stakeholders, articulating the value of Planview solutions and ensuring alignment with customer goals and business outcomes. Develop and monitor customer success plans to drive adoption, expansion, and long-term growth of Planview products across the customer enterprise. Take responsibility for customer advocacy, retention, and growth, ensuring positive customer experiences and timely … issue resolution. Develop a comprehensive understanding of the customer's industry, business challenges, desired business outcomes and business objectives and ensure close alignment with Planview products. Maintain up-to-date customer contacts, ensuring regular communication and gathering feedback to inform product development and improve customer satisfaction. Build executive-level relationships and collaborate with internal teams to strategize More ❯

a strategic, forward-thinking leader who thrives on creating structure, driving innovation, and building high-performing teams. With a passion for operational excellence, you bring a deep understanding of customer service and a knack for unlocking the full potential of tools, technology, and people. You're as comfortable designing a global support model as you are diving into customer … into clarity-delivering a seamless, scalable, and truly exceptional support experience. What you'll be doing (in a nutshell): We are seeking an experienced and forward-thinking Director of Customer Service to elevate our support organisation. You'll drive operational efficiency, implement scalable structures (first, second, and third-line support), and fully unlock the power of our Intercom and … introduce and optimise an outsourced, follow-the-sun support model, ensuring we're ready to support enterprise clients 24/7. Your remit includes leading and developing our internal customer service team, championing automation and AI-led solutions, and building a sub-team focused on quality, tooling, operations, and training. Day-to-day you can expect to: Lead, Structure More ❯

a strategic, forward-thinking leader who thrives on creating structure, driving innovation, and building high-performing teams. With a passion for operational excellence, you bring a deep understanding of customer service and a knack for unlocking the full potential of tools, technology, and people. You're as comfortable designing a global support model as you are diving into customer … into clarity-delivering a seamless, scalable, and truly exceptional support experience. What you'll be doing (in a nutshell): We are seeking an experienced and forward-thinking Director of Customer Service to elevate our support organisation. You'll drive operational efficiency, implement scalable structures (first, second, and third-line support), and fully unlock the power of our Intercom and … introduce and optimise an outsourced, follow-the-sun support model, ensuring we're ready to support enterprise clients 24/7. Your remit includes leading and developing our internal customer service team, championing automation and AI-led solutions, and building a sub-team focused on quality, tooling, operations, and training. Day-to-day you can expect to: Lead, Structure More ❯

Do you want to join an innovative team of scientists who use machine learning and statistical techniques to help Amazon provide the best customer experience by preventing eCommerce fraud? Are you excited by the prospect of analyzing and modeling terabytes of data and creating state-of-the-art algorithms to solve real world problems? Do you like to … within the BRP Payment Risk team. BASIC QUALIFICATIONS - A Master in Computer Science, Machine Learning, Statistics, Operations Research or relevant field - 8+ years of building models for business application experience - Experience programming in Java, C++, Python or related language - Good written and spoken communication skills - Experience of building/developing teams, direct and shape the team plan … culture and strategy. - Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing PREFERRED QUALIFICATIONS - A PhD in Computer Science, Machine Learning, Statistics, Operations Research or relevant field - 10+ years of industry experience in predictive modeling and analysis as a scientist or science manager - Experience More ❯

Life on the team Youll be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required. Youll be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement … aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What youll do Leadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan. Stakeholder Relationships: Cultivate and own key … stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities. Growth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter. Collaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach. Customer Experience More ❯

a Client Partner to manage and reinforce the French team. Main responsibilities Hunt and acquire new clients to develop the current footprint. Position DXC on strategic initiatives aligned with customer challenges. Coordinate the Core Team (Client Partners, Account Delivery Lead, etc.) and Extended Team (Partners, Sales, Operational support, etc.) to grow the full portfolio of DXC. Create and follow … territory. Develop new business opportunities closely with Service Lines and Ecosystems (Alliances, Advisors, etc.). Cross-sell with current Customers. Shape the Deals and build Value Proposals aligned with customer pains. Participate in the Deals and Qualification boards reviews. Close the deals including short and long-term signings. Manage the client relationship, develop intimacy, ensure Customer Satisfaction with … Senior management-level relationships with the customer. Lead business negotiations for contracts. Manage the P&L and drive growth on assigned territory (Revenue, Margin, and TCV). Education and Experience Required: Bachelor's Degree or equivalent combination of education and experience. Experience in Consulting and/or Applications services with significant experience in Business Development. At least More ❯

here for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. With signature hospitality, a likeminded community of members and a re-energising wellness experience, Fora takes the grind out of daily work-life, so members can focus on what's important - working productively, healthily and happily. Our journey began over 20 years ago … teams of all sizes, from established brands to new ventures, our uniquely designed, flexible office spaces come with a range of exceptional on-site amenities and a dedicated Member Experience team to take care of all the day-to-day details. Ocado, The British Fashion Council and Pangaia are just some of the businesses who call a Fora workspace … and creating workspaces that empower our members to work in their own unique way. The role We are recruiting for a Head of IT Support Services to lead our customer-facing support function across 65+ sites. This is a senior role, ideal for someone who has built their career on a strong technical foundation and has since evolved into More ❯

Barclays is looking for a Senior Product Manager to lead the delivery of the Customer Journey Data Products team, with a good focus on the migration to our new cloud-based platform. This role is central to shaping how data drives our customer experience, helping us understand customer journeys, personalise interactions and continuously improve engagement across … channels. To be successful as a Senior Product Manager, you should have experience with: Previous product management experience, within a complex or heavily regulated industry. Experience with customer journeys and/or personalisation at scale. Cross-functional translation and stakeholder management. Some other highly valued skills may include: Previous experience operating within agile feature teams More ❯