101 to 125 of 1,082 Customer Experience Jobs in the UK

Principal Customer Success Manager (Contract) We're looking for a Principal Customer Success Manager to partner with our highest-value clients. In this role, you'll drive meaningful customer outcomes, retention, and growth by building strong executive relationships, delivering impactful business reviews, and offering data-driven recommendations. As a trusted advisor, you'll help shape customer strategy, proactively reduce churn, and identify opportunities for expansion. You'll also serve as a senior strategic consultant to clients and a mentor within the Customer Success team, sharing your expertise and driving excellence across the organization.This is a hybrid role and is open to applicants located within commuting distance of Hootsuite's London, UK office. In this … role, you will report to the Manager, Customer Success. Please note, this is a contract position, until May 1, 2026. WHAT YOU'LL DO: Serve as the main point of contact and manage a defined set of client accounts across your region with a focus on increasing client adoption and account growth Develop strong relationships based on trust and More ❯

What you'll be doing You will build and lead the team responsible for multiple ways our customers interact with DolarApp product and wider team - chatting with customer support, updating their account details, submitting information for compliance checks, etc. You will be leading implementation of AI workflows in customer support and related UI initiatives Your main goals will … be improving our customer experience and minimizing the number of customer support requests Our Customer Support team is going to be your main ally - you will need to work closely together with them to deliver the best customer experience possible You will be 120% hands-on - expect a green-field project where you need …/data analyst/product designer all at once for a period of time until you build a team around you. What you'll need Excellent product taste and customer empathy - you can demonstrate experience of building self-serve products with high level of detail Ability to demonstrate KPI-driven approach - be ready to showcase how you improved More ❯

leadership, and hands-on execution. You will be responsible for ensuring that our One View product delivers seamless, user-centric experiences that align with our broader business objectives and customer needs. This is a high-impact leadership role where you will be responsible for defining the future of our One View Product, enhancing performance, features, and global compliance, ensuring … measure the platform's impact on user engagement, satisfaction, and operational efficiency. Collaborate with engineering leadership to prioritize development efforts and manage technical debt effectively. Work closely with our Customer Experience Teams to ensure the platform is delivering for both internal and external stakeholders. Leverage AI to ensure we are constantly looking at how we revolutionize the complex … world of global payroll. Customer & Market Focus: Engage with customers, internal stakeholders, and industry leaders to understand evolving needs and challenges related to integrated platform solutions. Formulate competitive differentiation strategies to ensure One View continues to revolutionize the complex world of global payroll. Evangelize the benefits and improvements of One View across the company, ensuring alignment with business and More ❯

Systems Analyst (Sales & CPQ) Apply locations UK-London Office time type Full time posted on Posted 30+ Days Ago job requisition id R1227 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified … Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one … data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. Learn more on our company website at , follow our pages on LinkedIn, Twitter, Facebook, and More ❯

Account Exec/Customer Success Manager - Finance Aviation Sector Job Sector BI/SaaS/Research/IT Contract Type Permanent Location London (3 days a week) + Working from home Up to £40k basic (neg) + bens Job Reference MediaIQ-AviaFi1203 Do you have 18+ months customer success experience for a business intelligence platform? Do you … have experience of upselling and rebooking subscriptions clients? Want to work for a dynamic and growing business intel and events business? Like the idea of onboarding, training and retaining finance sector clients? If yes, please read on The Company The company delivers data-driven insights, analytics, advisory services and events for the aviation finance community. They bring together the … talent and experience of some of the industry's leading players to provide a fresh perspective on how to make money through the aviation cycle. They provide an excellent working culture, good benefits and on-going training and development. The Role of Account Exec/Customer Success Manager As a Account Exec/Customer Success Manager you More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software including … relevant CRM system Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and … This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch! Main Responsibilities Provide an excellent customer service and software support to our new and existing BrightHR clients Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist Use software including … relevant CRM system Ensure all Service Level Agreements are adhered to at all times Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback Skills and Experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone More ❯

results-driven leader ready to shape the future of direct-to-consumer digital channel across Europe? This is your chance to take full ownership of performance, merchandising strategy, and customer experience for one of the world's most iconic sportswear brands. We're looking for someone who can deliver outstanding sales growth, maximise profitability, and ensure every customer … with other internationally recognised brands. We are seeking a Head of Digital Business & Merchandising to join their high-performing team. To be successful, you will have Proven senior-level experience in digital commerce with full P&L accountability, ideally within fashion, sportswear or premium consumer goods. Strong merchandising expertise, including Open-to-Buy management, range planning and stock forecasting. … other leading eCommerce platforms. This is a high-impact, high-visibility role where your expertise will directly influence growth, innovation, and brand success across multiple European markets. Required Qualifications, Experience & Skills Proven experience in a senior digital commerce role with full P&L accountability, ideally within fashion, sportswear, or consumer goods Strong merchandising expertise, including Open-to-Buy More ❯

photographers around the world. Yeah, that's Capture One, that's who we are. Cool, huh. The role As our community grows, we're looking for an Enterprise Customer Success Manager to help our largest customers - including some of the world's best-known brands in North America and Europe - get even more from Capture One. As a founding … member of the Customer Success team, you'll have the opportunity to shape how we drive productivity & ROI across our largest ecommerce studios whilst also uncovering insights that sharpen our product roadmap. What you will do Build real relationships: You will be the go-to contact for Capture One's portfolio of Global Enterprise customers, fostering strong relationships with … through to full adoption - working closely with Account Managers to prioritize aftersales activity & report on client onboarding progress. You'll collaborate with product and training teams to deliver optimal customer experience & support. Monitor their health: Engage with sales operations to regularly monitor customer health indicators, identify potential risks, and develop proactive strategies to ensure continued success. Support More ❯

Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products … We're looking for a Customer Success Manager who s ready to make a real impact. You ll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k £40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes Hybrid (2 days/week in-office) You ll bring proven experience in customer success, account management or client services, a strong handle on CRM More ❯

Travel. Impact. Growth. This is Customer Success with purpose. Are you a people-first problem solver who loves building lasting relationships and delivering an unbeatable customer experience? How about a role that gives you the chance to travel across the UK, Ireland, and even globally, while taking ownership of high-profile accounts using cutting-edge SaaS products … We're looking for a Customer Success Manager who's ready to make a real impact. You'll be the go-to partner for your clients, ensuring they get maximum value from our solutions, while using their feedback to help shape the future of our product. Role titles: Customer Success Manager, Account Manager, Client Success Manager, Customer Experience Manager, SaaS CSM Salary: £35k–£40k base + Bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Milton Keynes – Hybrid (2 days/week in-office) You'll bring proven experience in customer success, account management or client services, a strong handle on CRM More ❯

funding and operating across 5 countries, we've already supported over 100 million patients and we're just getting started. About The Role We are currently looking for a Customer Success Lead to join our team here at Doctify, owning the commercial performance of the whole portfolio and the end-to-end customer journey. The role will provide … you with the opportunity to have a significant impact as a Customer Success lead, responsible for the success of our innovative health-tech platform in the UK region. You will be leading a talented team of two in the UK. You'll Be Responsible For Leading, managing, and developing a high performing customer success team You'll own … commercial footprint with Doctify Working closely with other Doctify Leaders such as Sales, Product, Marketing, and Support, ensuring smooth collaboration, mutual support, and alignment Continuously refining success motions and customer lifecycle touch-points, ensuring consistency, scalability, and a high standard of customer experience Setting, communicating, and driving the achievement of quarterly CS strategy and goals Seeking to More ❯

CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With … data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ … first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact. More ❯

CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With … data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ … first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact. More ❯

CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you'll join the Customer Experience (CX) team and support the CRM and analytics function. You'll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With … data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ … first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact. More ❯

CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With … data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ … first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact. More ❯

CRM team plays a pivotal role in driving customer acquisition, retention, and engagement. THE ROLE As a CRM Data Analyst, you’ll join the Customer Experience (CX) team and support the CRM and analytics function. You’ll be responsible for pulling, analysing, and presenting customer data to influence decision-making and drive more effective campaigns. With … data to create actionable insights. Building and maintaining data pipelines to support CRM campaigns. Creating dashboards and visualisations to communicate performance to stakeholders. Partnering with data, CRM, and wider CX teams to deliver scalable, data-led solutions. REQUIREMENTS Must-Have: Strong SQL skills, with experience in creating tables, joins, and pipelines. Experience working with visualisation tools (Tableau, DataIQ … first vision. Play a key role in shaping CRM strategy and driving data-led marketing. Hybrid working model with strong work-life balance. Be part of a skilled, collaborative CX and data team where your insights have direct impact. More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities … to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities … to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities … to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities … to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the More ❯

maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines … SME is a key technical leader responsible for the design architecture and optimization of advanced Genesys Contact Center solutions With a deep understanding of the Genesys suite and extensive experience in contact center transformation the Senior Genesys Engineer will drive strategic initiatives ensuring the seamless integration and performance of the platform to deliver superior customer experiences Key Responsibilities … to support highvolume contact centers Ensure the architecture meets current business needs and is flexible for future growth Oversee the development of sophisticated call routing strategies IVR solutions and customer engagement workflows Design and implement AIpowered solutions including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the More ❯

We are looking for a proactive and experienced Customer Service Team Manager to lead our dynamic support team within the insurance sector. This role is pivotal in ensuring customer satisfaction, operational efficiency, and continuous improvement through data-driven decision-making. As Customer Service Team Manager , you will use data to optimise workflows and implement best practices to … deliver exceptional service across multiple channels, including live chat and email ticketing systems. You will have strong leadership skills, a passion for delivering outstanding customer experiences, and proven experience in managing teams within a customer service environment. Key Responsibilities: Lead, coach, and inspire the customer service team to consistently achieve performance targets. Monitor and analyse data … to improve workflows, customer satisfaction, and operational efficiency. Oversee daily operations, ensuring smooth handling of customer queries via live chat, email, and other channels. Implement and maintain best practices across all customer service functions. Collaborate with other departments to enhance customer experience and resolve complex issues. Drive continuous improvement initiatives and staff development. About You More ❯

As Mimecast continues its mission to protect organisations from adversaries, we are looking for a passionate, customer-centric, collaborative, and innovative professional to join our Customer Success organisation as we continue to evolve to deliver customer excellence. The Role As a Customer Success Manager, you will be a trusted partner for your portfolio of customers, helping … from their investment throughout their lifecycle. You will be responsible for understanding customers' desired outcomes and driving the requisite activity to achieve value realisation. You will work with your customer's management teams and collaborate with internal stakeholders alike to ensure retention and high levels of adoption, satisfaction, and customer advocacy. You will look to create customers for … customers' goals and objectives allowing you to map their journey to value realisation. Collaborate with internal counterparts in our Sales, Professional Services and Support teams to ensure an optimal customer experience at each step of their journey. Proactively manage the risk and renewal management processes to identify customers at risk and mitigate churn. Provide thought leadership and industry More ❯

Location: London (Hybrid – 2 days per week in office) A highly regarded brand in the luxury retail space is looking for a CRM & Data Strategy Analyst to join its Customer Experience team. This role will sit within a collaborative data strategy function, supporting CRM campaigns, customer segmentation, and analytics to help drive acquisition and engagement. ROLE AND … RESPONSIBILITIES Support the CRM and analytics function within the Customer Experience team. Pull, analyse, and present customer data to inform decision-making and campaign performance. Translate complex data into clear, actionable insights with strong storytelling. Set up and optimise data pipelines and customer segmentation for CRM campaigns. Own reporting on CRM activity, including campaign effectiveness, database … health, and customer engagement. Collaborate closely with senior analysts, managers, and wider stakeholders across CRM and strategy. SKILLS AND EXPERIENCE Strong SQL skills Python (nice to have) Hands-on experience with CRM analytics and campaign reporting. Experience in retail or CRM-heavy environments. Strong communicator, comfortable presenting insights to technical and non-technical stakeholders Preferred : Familiarity More ❯