101 to 125 of 604 Customer Experience Jobs in the UK

approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. Use your skills to make an impact Required Responsibilities: Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform Partner with product managers and product owners to understand business … needs and develop architecture solutions and blueprints for the customer experience center platform solutions Lead and govern technical solutions meeting functional/non-functional requirements and drive technology solution implementations Establish cloud platform governing and operating model Provide best practice recommendations and optimization opportunities within the contact center experience platform Collaborate with internal and external stakeholders for … designing and building application architecture and components Preferred Skillset: Experience as a Cloud Architect involving large scale cloud contact center experience solutions (SaaS vendor solutions like NICE, Genesys, etc.) Experience in implementing capabilities including (but not limited to): Omni-channel – "Queuing, routing, and experience", Softphone, Voice Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording More ❯

Dynamics 365 backbone. A key aspect will be to ensure seamless integration with other areas like marketing, service and supply chain to form an ecosystem that provides a connected customer experience This role also ensures that solutions not only meet business objectives but are also secure, reliable, maintainable and scalable. Collaboration is key and the role will work … that can connect seamlessly with Marketing and with other technologies for eDetailing, Campaign Management. Design and seamlessly integrated global Configure, Price, Quote & Deal Analysis solutions to form a connected experience for the commercial organization. Collaborate with the product group owner to establish the scope and vision of core capabilities, providing expert advisory support during the design and refinement process … an authority for architectural practices and standards for core solutions, ensuring consistency and high quality across all capabilities. Assess and optimize core solutions for performance, reliability, scalability and user experience, addressing technical debt and driving continuous improvement. Provide continual guidance and technical leadership and mentoring to capability development teams and monitor solution health, identifying areas of technical debt. Partner More ❯

wholesaler of automotive security products. The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart? Our office serves as … comfortable with UX research as you are with crafting stunning UI designs. You care deeply about user needs and know how to balance creativity with practical business outcomes. Skills & Experience Proven experience designing both web applications and marketing websites. Advanced Figma skills, including component libraries, auto-layout, and prototyping. Strong understanding of UX research techniques (interviews, usability tests … surveys). Familiarity with responsive design, accessibility, and design systems. Excellent communication and presentation skills. Experience working collaboratively in agile, cross-functional teams. Desirable Skills Awareness of front-end technologies (HTML, CSS, JavaScript) to support collaboration. Experience with analytics tools such as Hotjar or Google Analytics. Knowledge of SEO, CRO, and A/B testing for data-driven More ❯

more - with a focus on helping forward-thinking companies modernise how they connect with their audience. Theyve grown rapidly and are now scaling their Build team to ensure every customer receives a world class experience . Looking for a pragmatic and versatile SQL expert to split their time between operations for the support team and backend engineering projects … that deliver tangible improvements for all clients. SQL/Data Engineer - You will: ? Handle one-off ad-hoc customer requests s afely and automate recurring tasks ? Build internal tools and develop customer-facing reporting ? Deliver backend integrations and features that improve customer experience This hybrid role combines problem-solving for one-offs and engineering execution that … automate them for efficiency ? Collaborate with support to triage requests and define s operating procedures ? Complete one-off data migrations when onboarding customers Engineering (50%) ? Build, maintain and optimise customer-facing reports and internal dashboards ? Implement CRM integrations or other backend workflows that improve operations and client experience, contributing to product road map ? Contribute to backend bug fixes More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

users and driving business success. The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Us Apart? Our office serves as … websites that drive traffic, conversions, and engagement. Youll work across a variety of products and brands including 3D Group, OSCA, and 3D Autokeys, contributing to both internal tools and customer-facing platforms. Key Responsibilities Design and prototype engaging user interfaces for web and mobile applications using Figma. Collaborate closely with developers, product managers, and stakeholders to refine user journeys. … comfortable with UX research as you are with crafting stunning UI designs. You care deeply about user needs and know how to balance creativity with practical business outcomes. Skills & Experience Proven experience designing both web applications and marketing websites. Advanced Figma skills, including component libraries, auto-layout, and prototyping. Strong understanding of UX research techniques (interviews, usability tests More ❯

We are looking for a collaborative, empathetic and strategically minded Quality Assurance Lead - Digital Platforms & Customer Experience to join our supportive and growing Digital Quality Assurance team (currently 10 QAs and expanding). Reporting to Technical Operations and Quality Assurance, you will help shape and guide our end-to-end QA strategy, ensuring our digital platforms consistently deliver … an excellent and reassuring experience for our customers.This role blends thoughtful leadership, technical expertise and a calm, proactive approach to quality and risk in a fast-moving, innovation-led environment. This is a people-focused, cross-functional and strategically important role, not a hands-on testing position. The ideal candidate will be someone who enjoys bringing teams together, supporting … pipelines* Partnering with third-party vendors to uplift and align on quality* Coaching, developing and inspiring a high-performing QA team Are we the perfect match? * Proven QA leadership experience in a digital-first, agile environment* Strong test strategy, automation framework and QA architecture capability* Experience embedding AI-driven and data-informed testing practices* Comfortable with tools such More ❯

. This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration. As a Service … suppliers, and key stakeholders. Ensure accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively with key internal teams, including … Warehouse, and Sales. Liaise with external partners such as customers, suppliers, and logistics providers. Monitor and drive Technician activity to ensure compliance with agreed SLAs. Skills and Qualifications Previous experience in a customer-facing role. Outstanding customer service skills with a professional and approachable manner. Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel). High More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … including Anglesey We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … Northern Scotland We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

for an innovative and fast-growing SaaS provider specialising in cloud-based platforms. Established over a decade ago and scaling significantly in recent years, the organisation thrives on great customer experience whilst offering a fun internal culture. This is a rare opportunity to join at a pivotal moment, leading a growing development function, influencing the technical roadmap, and … practices in all development work. Oversee technical support ticket management and ensure team coverage. Continuous Improvement & Growth Strategy Challenge existing processes and promote continuous improvement. Contribute to post-launch customer support excellence. Support the enhancement of QA practices and standards. Engage in quarterly business-wide meetings to drive collaboration. What Theyre Looking For Essential Skills & Experience Previous experience in software development with progression into senior positions Proven experience managing software development teams Strong expertise in Oracle PL/SQL, Oracle APEX, Python, and core web technologies. Expert data modelling capabilities. Strong understanding of software architecture and design patterns. Skilled in Agile methodologies and sprint management. Experience with DevOps practices, deployment automation and secure coding. Ability More ❯

Are you passionate about delivering exceptional customer experiences and helping new clients see real value from day one? Transport Exchange Group (TEG) is looking for a proactive and people-focused Customer Onboarding Specialist to join our growing Customer Operations team. You'll be at the front line of welcoming new members, guiding them through activation, and setting … We have presence in the UK, India and Ukraine. What You’ll Be Doing Be the first point of contact for new members, delivering a best-in-class onboarding experience Guide new customers through welcome calls, account activation, and tailored training Support members in achieving a fast return on their investment with our platform Manage daily onboarding tickets through … Zendesk, ensuring timely resolution Deliver outbound support via phone and email, educating members on key features and best practices Collaborate with internal teams to ensure a seamless handover to Customer Support Continuously improve onboarding processes and contribute to the overall customer journey What We’re Looking For Graduate/Post Graduate Degree or relevant experience Experience More ❯

As a Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and … complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll be a role model for excellent customer experiences but must also be able to influence a wide range of internal stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You … ll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that we resolve issues and stop recurrence regardless of where the issue has occurred. No two days will be More ❯

As a Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior experience in problem management/resolution and … complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll be a role model for excellent customer experiences but must also be able to influence a wide range of internal stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You … ll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role is critical in making a difference to our customers by genuinely ensuring that we resolve issues and stop recurrence regardless of where the issue has occurred. No two days will be More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯

the digital strategy for a well-known travel and tourism brand. As Head of Digital, you'll define and deliver a data-driven roadmap that drives growth, engagement, and customer loyalty across multiple online platforms, including websites and mobile apps. You'll lead a talented digital team, oversee analytics and performance, and champion innovation, personalisation, and customer-first … digital experiences. While experience in travel, leisure, or hospitality is ideal, this role is also open to candidates from insurance who have a strong track record in B2C digital leadership, strategy, and transformation. Head of Digital Key Responsibilities: Develop and execute the company's digital strategy to support growth and enhance customer experience. Lead, inspire, and develop a … budgets, agency relationships, and technology partnerships. Ensure compliance with GDPR, PECR, and digital regulations. Collaborate with senior stakeholders to deliver a cohesive marketing and digital roadmap. About You Proven experience in a senior digital leadership role within a B2C environment. Track record of delivering successful digital strategies and transformation projects. Expertise across SEO, PPC, CRO, content, social, and email More ❯

Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯

will champion your respective Business Unit's objectives, understand the key business processes and regulatory controls, what drives them, what their goals and operational targets are, and as our customer, you will obsess about their Customer Experience and delivering value through effective implementation and exploitation of cost. Ensure all service metrics remain current by using traditional delivery … against CSLs/KPIs, introducing balanced scorecards, user experience metrics/agreements, service availability, and continual service improvement metrics. Work together to define and agree service improvement targets to enhance service delivery. Work closely with Product Owners to set direction, understand the art of the possible, and push vendor boundaries to support a seamless customer experience. Support the … first time'. Lead the development of initiatives to support SIAM intelligent operations , including data quality and analytics, management insight, and reporting. Your Profile Essential Skills/Knowledge/Experience Lead and continuously improve IT service delivery, ensuring performance meets business SLAs, KPIs, and desired outcomes. Champion a customer-first mindset, driving service excellence, transformation, and optimisation initiatives More ❯

and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre Delivery Configure, maintain, and enhance Amazon Connect contact centre environments. Build and update call flows, routing profiles, queues, contact flows, and prompts. … integrations. Use IaC tools (CloudFormation/Terraform) to deploy and version infrastructure. Integration & Collaboration Integrate Amazon Connect with CRM, ticketing, analytics, and LOB applications. Partner with operations, product, and customer service teams to gather requirements and translate them into technical solutions. Support & Continuous Improvement Provide mid-level support for incidents, escalations, and contact centre issues. Monitor KPIs and system … performance to proactively recommend improvements. Required Skills & Experience Proven experience working with Amazon Connect in an engineering or configuration capacity. Hands-on experience with AWS services such as Lambda, S3, IAM, CloudWatch, DynamoDB, API Gateway . Ability to build and troubleshoot contact flows , queues, routing, and telephony features. Competence writing Lambda functions (Python or Node.js preferred). More ❯

and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre Delivery Configure, maintain, and enhance Amazon Connect contact centre environments. Build and update call flows, routing profiles, queues, contact flows, and prompts. … integrations. Use IaC tools (CloudFormation/Terraform) to deploy and version infrastructure. Integration & Collaboration Integrate Amazon Connect with CRM, ticketing, analytics, and LOB applications. Partner with operations, product, and customer service teams to gather requirements and translate them into technical solutions. Support & Continuous Improvement Provide mid-level support for incidents, escalations, and contact centre issues. Monitor KPIs and system … performance to proactively recommend improvements. Required Skills & Experience Proven experience working with Amazon Connect in an engineering or configuration capacity. Hands-on experience with AWS services such as Lambda, S3, IAM, CloudWatch, DynamoDB, API Gateway . Ability to build and troubleshoot contact flows , queues, routing, and telephony features. Competence writing Lambda functions (Python or Node.js preferred). More ❯

operate in financial services top to bottom to help our partners build and launch next-generation digital propositions around the globe. We are discovering, designing, developing and launching new customer propositions for our clients and treat every opportunity like a business, not a project. To do this we hire great people and get out of their way. Our mission … take feature requests, you are here to shape what gets built and why. This role sits at the intersection of Strategy (framing the product direction and value proposition), Discovery (customer insight, hypothesis validation), and Product delivery (turning decisions into clear prioritisation and roadmaps). You will work with strategists, designers, researchers, engineers and client leaders to define differentiated digital … to one. You are shaping the future of financial services, not maintaining legacy products. Key Responsibilities Product Strategy & Discovery Frame strategic product direction from client goals, market insight and customer needs. Run structured discovery: hypothesis mapping, assumption testing, and proposition definition. Lead workshops to synthesise client thinking and translate it into actionable product direction. Customer Insight & Validation Interpret More ❯

agree with that shown on the delivery sheet. To be responsible for communicating with the Logistics/Installation Management any issues regarding delivery of equipment to the customers. Providing customer training in use of equipment being delivered. Removal of traded in equipment from customer premises as and when instructed ensuring they have been correctly prepared for transport and … aware of and understand COSHH and Health & Safety Regulations and adhere to them while working in company workshops. Attend training courses and meetings as and when required. SKILLS AND EXPERIENCE REQUIRED Collaborates with others to achieve a common goal, communicating in all forms in an appropriate manner. Have a working knowledge of EU Driving Regulations and Domestic Working Time … than 3 points on driving licence Must be a minimum age of 25 for company insurance purposes Flexible attitude towards working hours/weekends and overnight stays Physically fit Customer care experience BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off More ❯