1,251 to 1,275 of 2,136 Customer Experience Jobs in the UK

models for fraud detection; own their ongoing monitoring and retraining cycles. Experimentation: Design and run experiments to measure the impact of fraud interventions, balancing customer experience against loss reduction. Risk Assessment: Size fraud typologies across our product lines to inform prioritisation and investment decisions. System Maintenance: Build … if... A strong foundation in statistics with a degree in a quantitative field (Statistics, Mathematics, Engineering, Computer Science, or similar) 5+ years of experience in data science, decision science, or risk analytics within fraud, payments, or financial crime Hands‐on experience building and deploying machine learning models ...

invest in growth and its people. This is an exciting opportunity to join a collaborative sales environment where account management, business development, technical, and customer support teams work closely together to deliver a joined-up customer experience. The focus is on understanding the customers business, building strong relationships … from their technology solutions. They re looking for experienced Account Managers and Business Development Managers who want to take ownership of a portfolio, develop customer relations, and drive growth. What you ll be doing: Managing and growing a portfolio of channel partner or end-user accounts, becoming a trusted ...

transformation initiatives across our group portfolio. You’ll manage end-to-end delivery of technology projects, working with stakeholders across the business to improve customer experience, operational performance and business value. What you’ll do: Deliver cross-functional IT and business transformation projects Manage project plans, risks, budgets … with internal teams and third-party vendors Support Agile and Lean delivery practices Drive continuous improvement across delivery frameworks What we’re looking for: Experience delivering technology-enabled change projects Strong stakeholder and communication skills Knowledge of Agile and Waterfall methodologies Experience managing budgets and project governance ...

function has been recognised as a strategic area for the business, with the capacity to significantly impact key metrics: conversion rates, cost reduction, compliance, customer satisfaction and retention. The Senior Payments Manager at loveholidays will report into the Head of Payments and will have the opportunity to influence … improving terms and conditions and ensuring they are able to offer us the products, features and services we need so we continue to meet customer needs across markets and across the different payments touch points: New, as part of the checkout journey Scheduled, between having booked and travel, when ...

Development – Training to support your career development and the skills demand within the company, certifications etc. Your Profile Consulting Mindset: Extensive consulting or management experience, including a strong track record in delivering operating model and organisational design projects. Stakeholder management: The ability to develop and maintain relationships with senior … management level executives. Building and managing teams: Experience of building and managing teams to mobilise and manage multiple projects and workstreams. Strategic thinking: Working collaboratively with team members and clients to rapidly understand and define business challenges and potential solutions. Ability to shape and solve problems using a fact ...

part in expanding market presence, developing new partnerships and driving the continued success of high-quality apprenticeship assessment services. If you have experience working with training providers, employers, Awarding Organisations or End-Point Assessment Organisations (EPAOs), this could be the perfect opportunity to take the next step in your … career. Location: Didcot, Oxfordshire (with UK-wide travel) Salary: £40,000 - £44,000 per annum The ideal candidate will: Have proven experience in sales, business development or commercial growth at management level Have experience within the apprenticeship, further education or skills sector Have knowledge of Apprenticeship Assessment (formerly ...

help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help financial institutions become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for impactful innovation … capable of going deep on particular topics and demonstrating breadth of knowledge to solve almost any problem. You possess strong Python skills and practical experience operationalising models using frameworks like Scikit-learn, TensorFlow, or PyTorch. You are an expert in at least one major Cloud Solution Provider (e.g., Azure ...

Shape the future of user experience with strategic design initiatives that blend business needs and user insights. As an Experience Design Vice President in CDAO Data Platforms Engineering, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep … subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer ...

execute and document processes for the deployment (or adoption) of new technology onto the charging infrastructure network as required Understand and develop the consumer experience at charging infrastructure sites, ensuring drivers can charge as confidently on sites with new or adopted technology as they would on our more established … risks and challenges clearly to the wider Networks team, so projects stay on time and to a high standard Always prioritise safety and the customer experience About You At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated, high-performing ...

passion to learn. A modern microservice-based Loyalty and Benefits platform, designed to be able to handle all aspects of the Loyalty and Benefits customer experience, globally. Built using modern tools such as Golang, Kafka and Docker, there is ample opportunity to drive innovation and grow knowledge … features in the Account domain. You will also coordinate and work with other Engineers across the platform to share knowledge and principals. Required: Demonstrable experience in at least one back-end type safe programming language (Golang Preferred but other experience can be considered) Comfortable/experienced with back ...

domain. Challenge business stakeholders on process inefficiencies, legacy workarounds and non-standard requirements. Drive process harmonization across geographies. Ensure alignment between commercial processes, customer experience objectives, financial controls, and revenue recognition requirements. Promote adoption of SAP standard capabilities and industry best practices. Together with our S/… business, IT, business integrator, and systems integrator for the S2P workstream. Facilitate cross-functional alignment across workstreams. What You’ll Bring 12+ years of experience in SAP Sales and Distribution and Source to Pay processes with a strong focus on SAP S/4HANA. Proven experience supporting multi ...

foundation that enables seamless transactions and effective fraud protection. What's the job? Define and evolve a strategic roadmap that aligns with enterprise goals, customer experience priorities, and the evolving fraud and risk landscape. Own and prioritise the payments platform roadmap aligned ensuring it delivers secure, seamless … governance forums. Monitor platform performance, risks, costs and scalability considerations. Coach and develop product capability within the platform teams. What you'll bring Strong experience in payments ecosystems (cards, A2A, digital wallets, PSPs, acquiring, settlement) Track record of delivering platform products in complex, multi-brand or multi-market environments ...

scale retail transformation . This organisation partners with many of the worlds best-known retail brands, delivering modern, enterprise-grade architectures across the full customer and supply-chain lifecycle. Youll work on major programmes spanning eCommerce , payments , loyalty , ERP , order management (OMS) , booking & reservations , point of sale (POS) , buying … shaping. What youll do: Lead end-to-end solution design for high-profile, enterprise scale retail clients, shaping application architectures that underpin millions of customer interactions. Work closely with product, engineering, and business teams to define scalable, secure, and future-proof solutions. Act as a trusted advisor, guiding clients ...

scale retail transformation . This organisation partners with many of the worlds best-known retail brands, delivering modern, enterprise-grade architectures across the full customer and supply-chain lifecycle. Youll work on major programmes spanning eCommerce , payments , loyalty , ERP , order management (OMS) , booking & reservations , point of sale (POS) , buying … shaping. What youll do: Lead end-to-end solution design for high-profile, enterprise scale retail clients, shaping application architectures that underpin millions of customer interactions. Work closely with product, engineering, and business teams to define scalable, secure, and future-proof solutions. Act as a trusted advisor, guiding clients ...

Melio is seeking a senior leader to steer Customer Experience … operations across the business in Manchester, aligning strategy with execution and scalable operating models. You will own performance, dashboards, and workforce management, partnering with CX Analytics, Product, and Engineering to improve products and processes. This role demands data-driven decision making, strong stakeholder management, and hands-on leadership to build ...

largest multi-channel retailer of trade tools, plumbing, electrical and hardware products. Our success is built on a simple but powerful customer purpose: helping our customers get theirjobs done quickly, affordably and right first time. Digital sits at the heart of that proposition. Over 75% of the business … even stronger connection with our customers and opening up new opportunities to deliver more personalised and rewarding experiences. With continued investment in digital platforms, customer data and AI capabilities, we have strong foundations for the next phase of growth. We're looking for an exceptional ecommerce leader to build ...

insight they need to act quickly. Create the conditions for delivery: clear ownership, strong prioritisation, disciplined execution and the freedom to design better customer and colleague experiences from the ground up. Ensure data, AI and technology capabilities are delivered securely, responsibly and in line with customer, conduct, resilience … right thing for customers, colleagues and Metro Bank, and have the confidence to call out concerns early. What you will need Extensive experience leading complex, enterprise‐wide transformation, programme or portfolio delivery in banking, financial services, FinTech or another regulated environment. A track record of taking large‐scale change ...

role reports to the Global Head of Legislation and works closely with Editorial Managers, Product, Technology, and global stakeholders to drive measurable improvements in customer experience and support the ongoing development of AI-optimised, quality-focused workflows. Key ResponsibilitiesLead Regional Quality StrategyDevelop and deliver the UK & Ireland quality … practices. Conduct audits and spot checks to ensure accuracy and structural consistency. Monitor Performance & Drive ImprovementDefine and report on quality metrics. Analyse audit results, customer feedback, and error trends to identify root causes and drive sustainable improvements. Advance AI‐Enabled & Digital WorkflowsPartner with Technology and Product teams to develop ...

will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods, including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers … technology strategy, implementation, and future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience Have good verbal and written communication skills and be capable of performing tele-sales activities Provide required support for digital marketing activities to bring ...

premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products … looking for a Senior Product Designer who thrives at the intersection of usability and design strategy. You'll lead design projects for both our customer-facing app and internal tools used by our operations and commercial teams, ensuring seamless and scalable experiences across the board. You'll work closely ...

days in London This is a fantastic opportunity to join a high-growth InsurTech where you'll take ownership of building customer-facing products from day one across multiple insurance lines. THE COMPANY: This B-Corp certified InsureTech business places sustainability, fairness, and customer experience … everything they build, and are now looking for their next Junior Software Engineer. THE ROLE: You will take ownership of building and shipping customer-facing products . Key responsibilities include: Building and launching production features Contributing to new product launches , partner integrations, and platform improvements Owning work ...

clients are investing more and more into the latest technologies driven by the need to deliver an enriched customer experience. No matter the scale or location, we help our clients deliver the right solution with our ability to deploy and install working systems and the infrastructure behind them. Role … Celestra in-house management system Data entry using our Xero accounting system including maintaining a sales & purchase ledger Involvement in the setup of customer invoices and credit notes Learning about the processing of employee expenses & reconciling supplier statements Reviewing new and existing suppliers Raising and preparing sales invoices ...

grow an online consumer business. Rather than managing the technical aspects of a website, you'll be responsible for increasing sales by improving the customer journey, driving conversion, increasing average order value, and building customer loyalty. Working closely with the Marketing, Creative and Commercial teams, you'll develop … execute initiatives that improve acquisition, retention and lifetime value, using data and customer insight to inform decisions. Key Responsibilities Own the commercial performance of the DTC channel, delivering sales and growth targets. Develop and execute initiatives to improve conversion, average order value and customer lifetime value. Plan ...

very well regarded and world leading client based in new offices in Lutterworth is now in the market for a Customer Support Administrator to join their Client Services Team in Lutterworth. The role is very varied and this position is being offered initially for a 6-month duration, with … most prestigious companies to work for in this area. Principal Purpose The Service Support team are the primary contact for all customer support related to installed assets. Deliver a consistent and high level of Customer Service, ensuring timely logging, high accuracy and proactive and detailed maintenance of cases ...

insight they need to act quickly. Create the conditions for delivery: clear ownership, strong prioritisation, disciplined execution and the freedom to design better customer and colleague experiences from the ground up. Ensure data, AI and technology capabilities are delivered securely, responsibly and in line with customer, conduct, resilience … looking for people who are energised by ambition, excited by possibility and motivated by the opportunity to help shape what comes next., Extensive experience leading complex, enterprise-wide transformation, programme or portfolio delivery in banking, financial services, FinTech or another regulated environment. A track record of taking large-scale ...