26 to 50 of 729 Customer Experience Jobs in the UK

Customer Success & Support Specialist Remote (UK) | Part-Time | 25 hours per week Are you a people-focused problem solver who loves helping customers succeed? Do you thrive in a role where communication, empathy, and confidence are key? We’re looking for a Customer Success & Support Specialist to join … hours per week) with typical working hours of 10am–3pm, plus flexibility where needed. This is a unique chance to become the first dedicated Customer Success & Support hire, giving you real influence over how customer experience is shaped. You’ll combine hands-on support with proactive onboarding ...

Points SDR Team Lead Role (Player Manager) Fast scaling start up with the Customer Experience Software Space Early Sales hire with excellent progression opportunities Basic salary circa £45K with strong OTE About The Company Disruptive audio technology company Recently raised series B funding Dynamic culture and hybrid working … knit team Targeting mid market accounts initially Selling to C-Suite and Operations Leaders About the Candidate 3/4+ years new business sales experience Experience within the Customer Experience Software space is essential Start up/Scale up experience preferred Must be proactive, comfortable ...

Contract: Permanent Monday - Friday 8.30am - 5pm - Hybrid Salary: £28,000 We’re looking for a Knowledge & AI Coordinator to join a busy and collaborative Customer Service team. This is a fantastic opportunity for someone with strong attention to detail and a passion for content, systems, and improving customer experience through knowledge and technology. This role will focus on maintaining and improving FAQ and knowledge content, while supporting the development of AI-driven tools to enhance customer journeys and reduce inbound queries. What you’ll do: Create, update and maintain FAQ and knowledge base content across ...

Contract: Permanent Monday - Friday 8.30am - 5pm - Hybrid Salary: £28,000 We’re looking for a Knowledge & AI Coordinator to join a busy and collaborative Customer Service team. This is a fantastic opportunity for someone with strong attention to detail and a passion for content, systems, and improving customer experience through knowledge and technology. This role will focus on maintaining and improving FAQ and knowledge content, while supporting the development of AI-driven tools to enhance customer journeys and reduce inbound queries. What you’ll do: Create, update and maintain FAQ and knowledge base content across ...

brilliant opportunity for someone who enjoys operating at a strategic level, influencing senior stakeholders, and helping clients unlock real value from complex digital and customer experience investments. The role will suit someone who is comfortable leading from the front - shaping vision, defining future-state roadmaps, building business cases … clients, shape direction, and lead strategic transformation discussions. Strong experience across digital experience platforms, customer journey, personalisation, marketing technology, or broader CX transformation would be highly relevant. If this sounds like you, or someone in your network, please get in touch. Please send across an updated ...

Senior Customer Success Manager – UK Kilmarnock (hybrid working) £ dependant upon experience At ILT Education UK, values are at the heart of everything they do: the team are driven to achieve the best outcomes for learners, they build trust with their schools and partners and create real impact through … focus lies on collaboration, achieving high-set goals together, creating sustainable value for their customers, and a strong company culture. We are seeking a customer-focused and process-driven Senior Customer Success Manager – UK to join their fantastic team. This is a highly detail-oriented role ...

business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Customer Success Coordinator, you will sit at the heart of our international and key customer support operation. You will ensure incidents and service requests … internal technical teams. You will play a key role in protecting service quality, ensuring SLAs are met, and driving a consistent, high-quality customer experience. This is a fast-paced, detail-driven role where organisation, communication, and calm decision-making are essential. Key responsibilities Log, triage, and manage customer ...

Customer Value Manager @ Tes 12‐Month FTC – Maternity Cover | Sheffield (Hybrid | 3 days in office) 💰 £40,000 – £45,000 | Full‐time At Tes we are on a mission to power schools and enable great teaching worldwide, by delivering EdTech solutions that give educators the tools to succeed. From safeguarding … with 25,000 schools in over 100 countries, we have been making a difference for over 100 years We’re now looking for a Customer Value Manager (12‐month FTC – Maternity Cover) to join our Customer Value team and play a key role in driving customer success ...

need? As the first point of contact with prospective customers, the Associate Mid Market Sales Representative has full responsibility for delivering a positive customer experience that will set the stage for continued engagement and growing interest in Monotype’s type, technology, and expertise. The Associate Mid Market Sales … responsibility for a set of personal goals that may include revenue targets, conversions from lead to opportunity, trial commitments, etc. Integrity, exceptional communication and customer engagement skills, hard work, a flexible mindset open to learning and adapting, and an internal drive to succeed are foundational in the success ...

Location: Bradley Stoke Salary: £25,000 - £30,000 We are looking for a Customer Experience Agent to join our Customer Experience team based at our Bradley Stoke Office, you will be the first point of contact for our customers, proving technical support as well as dealing … attitude To deliver for our customers and ensure every engagement with us is managed promptly in a positive manner where the customer feels valued. An ability to multi-task and prioritise with the ability to stay calm under pressure and think creatively. The ability to adapt and negotiate/ ...

Location: Bradley Stoke Salary: £25,000 - £30,000 We are looking for a Customer Experience Agent to join our Customer Experience team based at our Bradley Stoke Office, you will be the first point of contact for our customers, proving technical support as well as dealing … attitude To deliver for our customers and ensure every engagement with us is managed promptly in a positive manner where the customer feels valued. An ability to multi-task and prioritise with the ability to stay calm under pressure and think creatively. The ability to adapt and negotiate/ ...

that future. Working closely with the Digital Director, youll drive forward a bold digital, data, and technology agenda that enhances the end-to-end customer experience and empowers our people to deliver exceptional service. Were building a forward-thinking digital team that shares our vision of Great Homes … reporting to support long-term strategic growth. Build strong relationships with internal and external stakeholders, promoting business growth, innovation, and shared responsibility. Provide a customer-focused digital support service , helping colleagues maximise digital tools, adopt best practice, and champion continuous improvement as digital advocates. This role is central ...

responsible for the day to day operation of our business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL ...

Customer Success Manager Adele Carr Recruitment is delighted to be partnering with a forward-thinking organisation to recruit a Customer Success Manager. This is an exciting opportunity to join a growing business where you will play a key role in building strong partner relationships and ensuring customers gain … very flexible working model where a minimum of 1 day onsite work is required near Chester. This role sits at the heart of the customer experience, managing relationships with partners including law firms, estate agents, lenders and suppliers, helping them successfully onboard, adopt new features, and maximise long ...

telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights … language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi’s AI initiatives deliver tangible business and customer outcomes. Key Responsibilities Lead the definition and delivery of Akixi’s AI strategy and technology roadmap. Architect scalable AI solutions integrated into Akixi ...

reliability. To be successful as a Senior iOS Frontend Engineer, you should have experience with: Proven experience in customer experience (CX) design, building the user interface (UI) and user experience (UX) for iOS applications. Solid experience with Swift, Mobile architecture patterns and Test-Driven … frameworks, tools, and development best practices with background in automated mobile testing and building financial applications. Some other highly valued skills may include: Experience in product development within agile teams. Familiarity with Agile methodologies. Demonstrated success in cross-functional team collaboration. GCS is acting as an Employment Agency ...

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. ...

Customer Analytics Manager £40,000-£50,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you’ll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

Customer Service Specialist Manchester City Centre 25,000 Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will … Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

strategically important to Michelin Connected Fleet ’s growth plans. The team serves 2 priorities - Nurture, retain and cross/up sell into the existing customer base Win new customers The team currently operates a hybrid sales role. WHAT WILL I BE DOING: ACCOUNT MANAGEMENT Build long term, successful … sustainable relationships with our existing customer base Overall accountability for the customer’s Masternaut experience. Engage with Michelin Connected Fleet's stakeholders, where appropriate, to optimise this customer experience Lead all commercial aspects of the account including commercial queries through to contract negotiation to secure renewal ...

looking for a Senior Strategy Consultant (full time, fixed term contract) to drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation. This role will partner with senior stakeholders to shape strategy, build frameworks and roadmaps, and ensure that recommendations can be operationalised in practice across channels, data platforms … priorities, and measurable KPIs ● Develop clear strategic pillars and structured frameworks that connect customer ambition to commercial outcomes ● Identify high-value opportunities across CX, CRM, loyalty, and data-enabled marketing Translate Strategy into Roadmaps & Actionable Plans ● Lead structured discovery and requirements gathering to systemise use cases and prioritise initiatives ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

Interactive network, you will be part of a 50 person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design … whilst being exposed to the latest ways of working within the industry. We work in cross-functional teams so you will need to demonstrate experience or an interest in visual, product and UX/UI design, along with the practical & technical knowledge to support ideas. You will have knowledge ...

well-established UK business with a national footprint and a strong operational backbone, where technology plays an increasingly important role in driving efficiency, customer experience and growth. The Role As a Technical Business Analyst , you will be responsible for gathering, analysing and documenting requirements while acting … system utilisation Supporting testing phases including UAT planning and requirements validation Ensuring solutions are aligned with both technical feasibility and business outcomes Skills & Experience We’re looking for someone who can comfortably work between technology teams and operational stakeholders . Key experience includes: Experience working ...

experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take … accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven – someone who can hit the ground running, bring clarity and structure, and isn’t afraid ...