26 to 50 of 3,374 Customer Experience Jobs in the UK

We are looking for a CX Platform Exec to join us here at Cheil UK on a secondment contract (12 -months) with Samsung. The role would be based at the Samsung EU HQ offices in Chertsey. Why Join Our Team? This exciting role is part of a team that shapes … and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform Executive, you will be responsible for maintaining and supporting platforms and technology across CX. You will deliver … driving change that improves efficiency, streamlines processes, and maximizes the value of new systems and technologies. Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and More ❯

Program Manager, Customer Experience and Business Trends Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business trends (CXBT) is looking for a Customer Journey Insights … programming, statistical analysis, data visualization techniques • Optimize team capacity and bandwidth to ensure timely delivery of projects while not overloading associates About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence products and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach More ❯

develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for. About the team The CX (Customer Experience) team within Mechatronics & Sustainable Packaging works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP … solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (1) Quality Assurance, (2) Deployment & Ramp-up … and (3) Support. (1) MSP CX Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions, and validating they are ready to launch; it will adopt a comprehensive and continuous approach to qualification, beginning at the earliest stages of one's lifecycle to represent More ❯

Select how often (in days) to receive an alert: About the job you're considering You'll be in astrategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal … operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals will be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer More ❯

You'll be in a strategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and … Collaborate with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal … operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals will be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer More ❯

creating customer experiences that work, ensuring customer interactions are effortless and seamless? We're seeking a Senior Marketing Customer Experience (CX) Manager to lead a team of Customer Experience Managers who are doing just this. You'll help translate insights, driving action within the … decision making. Collaborate cross-functionally to defect hunt, using actionable insight to create solutions for pain points and embedding these within the operation. Interpret customer insights, using these to make recommendations for continuous improvement. Helping design, embed and … bring to life the customer strategy aligning with our business goals. Share best practice and learning across the wider AXA group to support CX development. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Due to the number of applications we expect More ❯

This is a critical role that will bridge the gap between sales, technical teams, and customers, ensuring that our CCaaS solutions meet and exceed customer expectations. The ideal candidate will have a deep understanding of the key components of CCaaS, experience across multiple CCaaS cloud vendors, and a … Connect, or similar. Leverage this expertise to guide customers in selecting the best-fit platform that meets their unique requirements. Customer Experience (CX) Strategy - Collaborate with clients to craft strategies that optimize their customer journeys and enhance contact center performance. Ensure proposed solutions improve CX and align … Connect, etc. Strong technical background with the ability to design and present end-to-end solutions for customers. Expertise in customer experience (CX) strategy and contact center operations. Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. More ❯

Sr. Business Value Specialist - Amazon Connect, Customer Experience Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience, contact center sales background, and skills necessary to help position AWS as the … from the largest and fastest growing worldwide small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer's most complex and business critical challenges to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. … include business development, specialist and technical solutions architecture. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for More ❯

Product Owner London £70,000 - £80,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy) in one of the world's most powerful brands. The team encompasses Product, Strategy, Design, Analytics and Implementation. They design … and deliver experiences for customers - connecting the customer's devices with the brand and world around them. The Product Team owns and develops the product vision and strategic intent, creating and owning the product roadmap on a global level. With over 150,000 employees spread across almost 200 countries … embrace diversity and encourage applications from mixed backgrounds, genders, nationalities, ages and lifestyles - seeking to learn from these different perspectives. The role The digital experience is at the heart of the relationship between the brands and their customers. Our client aims to offer customers with best-in-class experiences More ❯

Job ID: Amazon Pay (India) Private Limited Job Description Want to apply your customer research and survey design skills to build insights and shape business strategies for Amazon across different businesses? The Customer Experience Strategy organization is looking for a highly motivated, creative and curious individual to … join our Customer NPS team in Bangalore. Our vision is to make Amazon Pay as the most trusted, convenient and rewarding Payment Experience in the market. As a Program Associate, you will manage to conduct NPS across multiple product lines (e.g. Travels, bills payment, UPI, etc.). The … insights you generate will have a direct impact on how product teams can shape customer experience improvement initiatives. With a dynamic, innovative and diverse environment, this role will provide you with ample opportunities to constantly build your skill set and address new challenges while you help Amazon achieve More ❯

from small businesses to global enterprises, universities, schools, and government offices, to discover or compare purchase supplies. Sr. Product Manager requires launching capabilities for customer and developing Japan-specific solutions that address the unique procurement challenges of Japanese business customers across diverse industries. As a Sr. Product Manager, you … will own the Customer Experience for a key segment of customer and responsible for pricing millions of products. Your responsibilities include identifying opportunities, uncovering experience gaps, defining a vision & clear product requirements, and collaborating with … Sales teams and Product teams to launch impactful initiatives that drive business growth. Your primary focus will be enhancing the customer experience (CX) through strategic improvements to our pricing models and selection offerings, ensuring Amazon Business Japan delivers exceptional value to our business customers. Key job responsibilities Assess More ❯

Collaborate with teams owning other customer touchpoints (CRM, Customer Contact Centre, airline and non-airline partners) to understand and shape the overall CX and service design for Avios customers. Oversight of our customer experience and design output across product, ensuring our products come together within and … across channels to create an impactful experience for our customers, and ultimately meet partner and business goals. Accountable for setting CX standards, communicating and driving performance against these. Powering the development of our UX Research, UX Ops and Content strategies, capability and team growth, in line with our wider … CX vision and strategy. What we need from you You're an experienced creative leader, ideally with a background in UX design and some experience across research, Design Ops and content. We're happy if this is gained in-house or within a consultancy. You can demonstrate your passion More ❯

for a Director level person to join Capgemini as our Service Growth Lead to lead the continued growth of our Service business, delivering exceptional customer-centric digital experiences and lead the growth of our design, development, and delivery of some of the largest, most innovative, digital transformation projects in … initiatives to enhance and expand our customer service capabilities. This role requires a leader with a strong background in Customer Experience (CX) transformation, digital strategy, and operational excellence. The ideal candidate will have a proven track record of driving growth, improving customer satisfaction, and delivering measurable … business outcomes. Sitting within our Digital Customer Experience (DCX) business in the UK, this is a key leadership role shaping our go-to-market and delivery strategy. You will work with our DCX CoE Head, Offer and Technology leads, and Market Unit leads to drive our Service go More ❯

Payment Business Operations team in India. This role is responsible for managing Payments and Gift Cards related business health and resolve operational issues impacting customer experience and payment performance for Amazon APAC. Amazon Payments owns and maintains the software platform which processes 20+ payment methods/products in … supports the larger Payments Division which includes software development, product management and technical operations. The Business Operations team is the first contact for payment customer experience and payment performance issues, receiving escalations from internal stakeholders such as Customer Service, Retail Operations, Finance, Accounting, Legal, Tax, Risk, Security … and escalation reduction opportunities. This team also assesses third party payment partners and manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements. In addition to managing the programs to support product/project launch, driving and ensuring success of the More ❯

As our Customer Experience (CX) Manager, you will be responsible for managing a portfolio of Abacus customer relationships to provide guidance on best practices and use of the Abacus platform. Additionally, you will gather intelligence which can be used to enhance the customer experience as … it relates to the delivery of our technology services. Responsibilities (including but not limited to the following as required): Manage and facilitate recurring customer QBR meetings to discuss service enhancements and/or existing service challenges. VoC - challenges and market trends/concerns and other feedback, accurate documentation in … Manage a portfolio of 30-40 customers, primarily based in London, with regular meetings and some travel required. Ensure that all services consistently meet customer expectations. Identify customer needs to recommend and upsell Abacus services. Documenting and tracking customer information (i.e. NPS, CSAT and customer profitability More ❯

track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯

track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. The OpenText Experience Cloud platform integrates experiences, media, communications, messaging and data for customer experience management in one cohesive platform. Enabling organizations to seamlessly personalize … experiences and communications, deliver relevant engagement and optimize the customer journey, OpenText helps maximize revenue, improve operations and create customers for life. Our global sales team at OpenTextworks with customers to help them deliver relevant, efficient omnichannel customer experiences. The platform can be tailored for internal and external … use cases, authenticated and anonymous experiences and more to exceed customer expectations and optimize operations. The OpenText Experience cloud is focused on selling an industry-leading portfolio of Customer Experience Management (CEM) products. The DX portfolio helps businesses unlock new revenue streams and bolster existing ones More ❯

Business Operations team in Beijing, China. This role is responsible for managing Payments and Gift Cards related business health and resolve operational issues impacting customer experience and payment performance for Amazon APAC. Amazon Payments owns and maintains the software platform which processes 20+ payment methods/products in … supports the larger Payments Division which includes software development, product management and technical operations. The Business Operations team is the first contact for payment customer experience and payment performance issues, receiving escalations from internal stakeholders such as Customer Service, Retail Operations, Finance, Accounting, Legal, Tax, Risk, Security … and escalation reduction opportunities. This team also assesses third party payment partners and manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements. In addition to managing the programs to support product/project launch, driving and ensuring success of the More ❯

Manager of Solution Engineers to join our dynamic team in London. As the Manager of Solution Engineers, you will lead a team that champions customer needs, articulates the value of our technology, and accelerates the sales cycle. You will report directly to the Global Head of Solutions and Services … through technical expertise and support. Responsibilities: Team Leadership: Hire, coach, and develop a high-performing team of Solution Engineers. Guide your team in all customer experience-related activities with a customer-obsessed mindset. Customer Engagement: Partner with sales and customer experience leaders to support … Develop and deliver technical proposals, responses, trials, and Proof of Concepts (PoCs). Internal Collaboration: Work closely with internal teams (Support, Marketing, Sales, Product, Customer Success) to align priorities and collaborate on customer needs. Provide feedback and insights to product and engineering teams. Provide thorough win loss analysis More ❯

Join our journey to create a new experience for the National Lottery and help us to power change for the greater good. About us: We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic … levels. Leading self - understanding how to maximise own strengths and limitations to positively influence the organisation and optimise personal impact. You will always place customer needs at the heart of the software development process. Role Responsibilities: Take responsibility for our digital platform strategy, contributing towards the Technology function's … Head of Digital Delivery and Head of Software Engineering to build in the key measurement features that allow tracking and reporting of performance and customer journey flow. Build a team of high calibre Operations and Digital platform resources who help to operate and run the brand technology platforms. Manage More ❯

supporting a global IT services company specialising in Digital Transformation and Total Experience (TX) solutions. They focus on enhancing Customer Experience (CX), Employee Experience (EX), and Business Experience (BX) through innovative technology platforms. They are known for their innovative solutions and commitment to excellence, with … deals to be closed. Market Expansion: Execute GTM strategies for new leads and pipeline, win new accounts, and expand business in existing accounts for Customer Experience Management Solutions, Platform Engineering, Data & Integration solutions. Customer Relationship Management: Build credible and lasting relationships with prospects and customers for repeat … business. Set customer expectations consistent with service offerings and delivery potential. Channel Strategy: Develop and maintain a comprehensive channel strategy/multipoint lead generation. Representation: Attend and represent the company at various business and industry meetings and trade shows. The Successful Applicant A successful VP Sales should have: Minimum More ❯

Personalisation Manager London £55,000 - £65,000 + benefits Our client Over the past few years, we've scaled the global Customer Experience Centre (a hybrid startup-consultancy) in one of the world's most powerful brands. The Data & Analytics & Reporting team drives value generated by millions of … customer interactions across 110 countries. The team helps global markets to imagine, deliver and run personalised experiences. With over 150,000 employees spread across almost 200 countries, our client has innovation at their core and is proud to be building products and services that leave a positive and sustainable … content and journey navigation tools. What will this involve? Lead on the build of personalisation and recommendation models that enhance customer experience (CX). Help design a reliable, secure, scalable platform that allows Data Scientists to bring machine learning models to production. Drive the optimisation of performance analyses More ❯

the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do BCG's Customer Experience consulting team help clients to transform their business at scale, driving cost-effective growth and life-time value through omnichannel and digital … evolving fast. So are our clients. You'll need to keep ahead of the latest innovations and work to constantly evolve BCG's omnichannel CX perspectives, insights, and client diagnostics so that we can answer our clients' toughest questions. If this sounds like you, please get in touch! You're … of truth," & designing target experiences Scoping & implementing AI, automation, and digital solutions to transform customer engagement Building data-driven business cases to prioritize CX investments and innovations Communicating with clients and stakeholders, in a credible and confident way Working collaboratively and effectively in a group dynamic often virtual Proficient More ❯

for transforming Customer Experience to join our team. You will play a pivotal role in helping clients optimize their CRM strategies, leveraging CX technology, analytics, and best practices to improve customer engagement, streamline processes, and drive business growth. As a Senior Consultant in frog's CX Transformation … aligned with business goals and support the realization of business value through implementation. You should have experience in: Delivering customer experience (CX), CRM transformation, or similar roles. Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot, Microsoft Dynamics) or understanding their capabilities. Supporting clients to identify … challenges and apply expertise to improve customer journeys, communications, and experiences. Designing and delivering CRM and CX strategies. An Overview of the Role This role combines management consulting skills with CRM, technology understanding, strategy, and operations. CX and CRM Strategy Development: Assess current customer experience and CRM More ❯

Senior Business Development Manager, Entertainment Media Amazon is looking for a big-thinking leader to transform customer experience and business model of video games and software business on Amazon, Entertainment Media team. This role calls for someone who is an experienced, talented, enthusiastic and highly effective Senior Business … Development Manager with a proven passion for 1) working backwards from customer needs and launching new business or customer experience with internal and external stakeholders, and 2) thinking strategic and inventive idea to support the business growth, and 3) building and driving the long term partnership management … most traditional but rapidly shifting businesses where Amazon has been making innovation in history. Ent.Media in Amazon JP has been delivering the best shopping experience and services for customers, and now facing digital transformation. Ent.Media aims to drive its business growth and improve customer experience by tech More ❯