26 to 50 of 474 Customer Experience Jobs in the UK

Functional Consultant Location: Remote Contract: 6-12 Months (Potential Extension) Rate: £625 per day Inside IR35 Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate will … bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting delivery ...

also investing heavily in AI and tech innovation and this role sits right in the middle of that. About the role: The Digital Customer Experience Apprentice will create the how-to content that becomes our Training Academy, help customers through the support channel, and work with the customer success team to make sure customers are getting the full value of the platform. This is a hands-on content and customer role, and you will use AI tools every day as part of it. The apprenticeship qualification alongside it is the Level 3 Digital and AI Support ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring our client is protected against financial crime and meets regulatory requirements and standards. You will lead … analytics efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring our client is protected against financial crime and meets regulatory requirements and standards. You will lead … analytics efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely ...

Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service … Performance Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct ...

Customer Success Manager £42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week) We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people. With hundreds of customers across the UK and an innovative platform … entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market ...

Great service starts with great people. Could that be you? Customer Service Advisor Location: Bath Salary: From £27,976 per annum Contract: Full-time, permanent Working hours: Monday to Saturday, with Saturdays on a rota basis and a day off in lieu during the week Working pattern: Hybrid – three … healthcare, 24/7 online GP access, hybrid working, free onsite parking and wellbeing and lifestyle benefits. Help us make a real difference, one customer at a time At Truespeed, we believe everyone deserves a better connection. We're bringing fast, reliable full-fibre broadband to communities across ...

+ Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design … better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. ...

Customer Integration Engineer - Gaming Platforms Location: Crawley, West Sussex Working Model: Hybrid Employment Type: Permanent Travel: Occasional travel to customers, internal sites and industry events About the Role We are looking for a Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption … workshops, and help customers successfully integrate platforms and bring their products to market. You will also play an important role in improving the customer experience by developing integration tools, scripts, OS images, example applications and technical documentation. Working closely with Software, Firmware, FPGA, Product and Engineering teams ...

Customer Integration Engineer - Gaming Platforms Location: Crawley, West Sussex Working Model: Hybrid Employment Type: Permanent Travel: Occasional travel to customers, internal sites and industry events About the Role We are looking for a Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption … workshops, and help customers successfully integrate platforms and bring their products to market. You will also play an important role in improving the customer experience by developing integration tools, scripts, OS images, example applications and technical documentation. Working closely with Software, Firmware, FPGA, Product and Engineering teams ...

Customer Integration Engineer - Gaming Platforms Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. Location: Crawley, West Sussex Working Model: Hybrid Employment Type: Permanent Travel: Occasional travel to customers, internal sites and industry events About the Role We are looking … Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption of specialist gaming platforms, embedded systems and software solutions across EMEA and other strategic markets. This is not a traditional technical support role. You will work directly with customers throughout the full integration journey, from ...

Technical Customer Support Advisor - Belper Blue Arrow is recruiting for Technical Customer Support Advisors to join a leading organisation in Belper. If you're passionate about customer service, enjoy solving problems, and have strong communication skills, this could be the perfect opportunity for you. This … 20.42 per hour (for all hours worked over 39.5 per week) Hours: 39.5 hours per week Start Date: Monday 2nd November About the Technical Customer Support Advisor Role As a Technical Customer Support Advisor , you will provide first-class support to customers across a variety of communication channels. ...

Lightwave are a smart home automation company. An exciting opportunity has arisen for a Customer Experience Specialist. This is a great opportunity to begin a career with a leading edge smart home automation business. Role We are on the lookout for an enthusiastic and dedicated Customer Experience … smart home products Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution Answer inbound phone calls promptly and professionally, addressing customer queries and issues Respond to customer support tickets in a timely and efficient manner Organize and coordinate returns for customers with faulty items ...

This is a rare opportunity to shape the technology strategy behind a large-scale ecommerce and cross-channel business, leading the architecture direction for customer-facing platforms and digital experiences that serve millions of customers. If you're an experienced Enterprise, Domain or Lead Architect with a strong eCommerce … background and a passion for customer experience, digital transformation and architecture leadership, this is an opportunity to make a genuine strategic impact. The Opportunity As Group Architect (eCommerce) , you'll own the architecture vision, roadmap and technology direction across the customer and cross-channel portfolio. Working closely ...

Lead Service Designer - Digital Customer Experience London | Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping the future of digital services. This is a fantastic opportunity to combine strategic leadership with hands-on design , working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions. What will ...

Analytics to deploy proactive, data-driven interventions that identify churn risks early and automate high-value outreach. Build Operational Playbooks & Frameworks: Collaborate with CX Design to draft comprehensive execution playbooks, process maps, and resource plans for both internal teams and BPO partners. Run Agile Experiments: Ideate, launch, and evaluate pilot … lifecycle touchpoints to boost retention, increase feature attach rates, and generate qualified lead passes. Cross-Functional Orchestration: Collaborate with Sales, Product, Marketing, Analytics, and CX Operations to align retention plans and eliminate friction in the customer journey. Global Best-Practice Sharing: Work closely with international peers across global markets ...

Lead Service Designer - Digital Customer Experience London Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer Experience practice, leading high-profile transformation programmes and shaping click apply for full job details ...

within agreed SLAs Coordinate development, testing and deployment of system changes Deliver user training and support to encourage system adoption and best practice Analyse customer and business feedback to drive continuous improvement Ensure data integrity, governance and GDPR compliance across business applications Collaborate with internal teams and external technology … implementing operational change. Proven track record of driving continuous improvement in CRM processes, systems and strategies based on feedback, metrics and industry best practices. Experience in enhancing systems with other business solutions to ensure a seamless end-to-end customer experience across all touch points Proficiency ...

Customer Success Executive Location: Newport, Shropshire Working pattern: Hybrid Monday & Tuesday in the office, WednesdayFriday working from home Salary: Up to £28,000 + £7,000 commission Contract: Full-time, permanent PLEASE NOTE: My client is looking for someone with agricultural experience or someone with agricultural knowledge. About … Role Were looking for an enthusiastic and customer-focused Customer Success Executive to join a growing team within an exciting agricultural technology business. This is a fantastic opportunity for someone with a strong agricultural background who enjoys working with people, solving problems and using technology to make ...

Customer Success Executive Location: Newport, Shropshire Working pattern: Hybrid Monday & Tuesday in the office, Wednesday Friday working from home Salary: Up to £28,000 + £7,000 commission Contract: Full-time, permanent PLEASE NOTE: My client is looking for someone with agricultural experience or someone with agricultural knowledge. … About the Role We're looking for an enthusiastic and customer-focused Customer Success Executive to join a growing team within an exciting agricultural technology business. This is a fantastic opportunity for someone with a strong agricultural background who enjoys working with people, solving problems and using technology ...

work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity The role supports the technical delivery, operation and continuous improvement of customer relationship management, customer data, customer service and customer engagement capabilities across the Customer Management technology estate, ensuring consistent engineering standards, architectural … Working collaboratively with business stakeholders, architects, product owners and engineering teams, the CRM Developer will design, develop and support CRM solutions, integrations, automations and customer data capabilities that enhance customer experiences, improve business processes and enable a unified Customer 360 view across the organisation. The role ...

bookings, live registers, automated invoicing. This apprenticeship involves providing technical and administrative support across data management and digital systems. Role Working closely with the Customer Success & Support Manager, you’ll help customers get the most from our software and products while developing experience across customer support, customer success, software troubleshooting, AI, testing and training. This isn’t a traditional customer service role. You’ll develop an in-depth understanding of our software and, as your knowledge grows, take increasing ownership of customer queries, system investigations and support improvements. Customer Support & Success ...

proud to represent our client, a global Software business in their search for an Activation and Engagement Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses joining the Service … Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their ...

onboarding and engagement across Europe. This is an excellent opportunity to work on business-critical digital products that directly contribute to client growth and customer experience. You'll be part of a mature, globally distributed engineering function delivering seamless digital journeys from initial customer engagement through to onboarding … while leveraging the latest AI-assisted development tools. The Opportunity You'll be responsible for designing, building and supporting scalable digital applications that power customer-facing journeys. You'll collaborate closely with Product, Design and Engineering teams to deliver high-quality solutions that improve client experience across multiple ...

Customer Support Manager Cambridge | Hybrid | £55,000 - £65,000 + Benefits Are you a customer support leader who thrives on building high-performing teams, improving service delivery, and creating world-class customer experiences? We're partnering with an innovative Cambridge-based technology organisation seeking a Customer … balancing strategic leadership with operational excellence, ensuring customers receive exceptional support across a range of software, data, and cloud-based products. The Opportunity As Customer Support Manager, you'll take ownership of the overall support function, leading a team of technical support specialists while working closely with senior leadership ...