26 to 50 of 2,183 Customer Experience Jobs in the UK

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

make a positive impact continues to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying an issue. To follow up and … beyond Azure’s 90-day retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to customers. Automation & Continuous Improvement Develop scripts … Language - KQL, PowerShell, Python) for log analysis. Implement automated remediation workflows where possible. Recommend improvements to architecture based on performance data. Collaboration & Documentation Work closely with engineering, DevOps, and customer support teams to resolve incidents as fast as possible. Document best practices for monitoring, alerting, and reporting. Assist in setting up a customer-facing status page to improve More ❯

The Global Accounts Receivable (GAR) team is seeking a creative and passionate program manager to help achieve our vision to provide a world-class Order-to-Cash (O2C) onboarding experience to our global business partners in support of Amazon's journey to become earth's most customer-centric company. We love to offer our customers unique world-class … initiatives through designing transactional workflows in line with the business model, defining requirements and testing of the solutions to ensure delivery is as expected and delivering and improving the customer experience. Implementation of mechanisms to monitor and measure performance is essential. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in … this role. The ideal candidate will be a self-starter with knowledge of program management, experience with accounts receivable operational processes, demonstrate faster learning and adoptability, demonstrate good relationship and strategic influencing skills, experienced in large scale change management across functions and geographies, and exhibit a relentless pursuit for improvement. This individual must have a proven record of delivering More ❯

Manager — CRM Campaigns Location: Surrey area Hybrid working Rate: £170 p/day Inside IR35 About Us: We are a fast-paced, innovative tech leader, dedicated to delivering outstanding customer experiences through targeted, data-driven CRM initiatives and strategic digital projects. Role Overview: We are looking for an enthusiastic Junior Project Manager to support and coordinate CRM campaign projects … and related initiatives. This role is ideal for someone early in their career who combines strong organizational skills with a passion for digital customer engagement and stakeholder management. You’ll work closely with multiple teams and external partners to ensure campaigns and CRM projects are delivered effectively, on time, and within budget. Key Responsibilities: Manage the end-to-end … and interpersonal skills; ability to build and maintain effective relationships with internal and external partners. Effective analytical skills to understand complexities and identify proactive solutions. Business acumen with a customer-centric mindset. Ability to manage and prioritize multiple campaigns and projects in a dynamic environment. Flexible and adaptable approach to change. Strong team player, comfortable working cross-functionally and More ❯

Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network … of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role We … delivering, our customers' products picked and packed and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience which means we now have an opportunity for a Senior Analyst – Data Visualization to join the team. This role exists to transform complex data into compelling visual More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: We are a collaborative, inclusive, and globally distributed team passionate about solving real-world problems through technology. We value diverse perspectives, continuous learning, and a supportive environment where everyone can thrive. Our team works closely with clients and internal partners to deliver … and process improvements. Stay current with relevant technologies and industry trends. Mentor peers and support knowledge sharing across the team. Requirements: Bachelor's degree in Computer Science or equivalent experience in a related field. Experience in technical consulting or client-facing technical roles. Understanding of the Software Development Life Cycle (SDLC). Experience with Windows and Linux More ❯

architecture, and driving the implementation of scalable and user-centric features. You'll collaborate closely with product managers, designers, and engineers across the stack to deliver seamless, high-quality customer experiences. You'll lead by example, mentor engineers, and ensure the platform is performant, maintainable, and adaptable as our business grows. Our team works collaboratively and values in-person … high standards of quality in all deliverables. Performance & Optimisation: Continuously monitor and optimise both front-end and back-end code for speed, scalability, and performance. Focus on improving user experience through performance tuning and engineering efficiency. Strategic Vision & Direction: Collaborate with senior stakeholders to define the long-term vision and strategy for the engineering team, ensuring alignment with company … goals and customer needs. Drive change and improvements, promoting the adoption of modern frameworks, practices, and tools to elevate the development process. Contribute to strategic initiatives regarding platform evolution, scalability, and future growth. Proven experience in a senior engineering leadership role, preferably in a fast-paced startup or scale-up environment. Strong technical expertise in software development, with More ❯

re redefining how the world shops. With cutting-edge technology, rapidly expanding sites, and exciting new business partnerships, we’re on a mission to create a seamless and outstanding experience for our customers and partners. Our logistics network is the beating heart of our UK operations , powered by proprietary technology and a team of passionate experts. We optimise the … supply chain to deliver excellence at scale , ensuring every customer experience is seamless, every delivery is efficient, and every opportunity for innovation is maximised . We’re growing - and fast. That’s why we have multiple Senior Analyst openings across our Planning & Analytics team . We’re looking for problem-solvers, data storytellers, and strategic thinkers to help … making across our logistics and supply chain functions. During the initial call , we’ll work with you to find the best fit within the team based on your skills, experience, and career goals. What you'll be doing As a Senior Analyst , you’ll play a key role in: Driving efficiency and optimisation across supply chain and logistics through More ❯

Wharf) and Edinburgh The EY Financial Services AI & Data team is expanding and creating distinctive advisory propositions tailored to market demands. We are seeking outstanding Senior Consultants with substantial experience in AI & Data solution design and implementation, particularly within the wealth and asset management sector. This role will enable you to contribute to our team's ongoing growth and … technologies and data-driven insights to drive innovation and enhance decision-making across the organization. Our focus is on delivering actionable intelligence that empowers teams to optimize performance, improve customer experiences, and achieve strategic objectives. Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance … the ability to communicate complex concepts clearly and effectively, both verbally and in writing. To qualify for the role you must have some or all of the following: Proven experience in wealth and asset management, with a good understanding of investment strategies and the end-to-end value chain to effectively advise clients on modernising their Data platforms. Advanced More ❯

better working world. The EY Financial Services AI & Data team is expanding and creating distinctive advisory propositions tailored to market demands. We are seeking outstanding Senior Consultants with substantial experience in AI & Data solution design and implementation, particularly within the wealth and asset management sector. This role will enable you to contribute to our team's ongoing growth and … technologies and data-driven insights to drive innovation and enhance decision-making across the organization. Our focus is on delivering actionable intelligence that empowers teams to optimize performance, improve customer experiences, and achieve strategic objectives. Data Architecture & Engineering - Focusing on next generation data solution architecture design and implementation Data Management & Strategy - Supporting our clients with Data Strategy, Data Governance … the ability to communicate complex concepts clearly and effectively, both verbally and in writing. To qualify for the role you must have some or all of the following: Proven experience in wealth and asset management, with a good understanding of investment strategies and the end-to-end value chain to effectively advise clients on modernising their Data platforms. Advanced More ❯

globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/… Digital GP App via Aviva Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Leader, you will be a strategic partner in transforming the customer journey through data-driven insights, voice of the customer (VoC) analysis, and … analytical expertise with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative More ❯

Senior CRM & CX Manager, Global CIX (Mat Cover) Ref #: W162740 Department: Data Analytics City: London State/Province: London Location: United Kingdom Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren … culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview Job Title Senior CRM & CX Manager, Global CIX (Maternity Cover) Location London What began more than 50 years ago with a collection of ties has grown into an entire world, redefining the American style. Ralph … for all brands and channels across our global organization. As part of the Global CIX organization, we are seeking an experienced, passionate and highly organised individual to join the CX Strategy function. The successful candidate will be a data literate and analytically minded individual who will help develop and deliver critical customer centric and data projects enabling the CX More ❯

As a Customer Journey Strategy Senior Manager , you will lead a team to develop strategies and deliver exceptional customer experiences across key end-to-end journeys. You will collaborate with journey owners, design leads, product, operations, and other teams to co-create integrated solutions aligned with business goals and customer needs. Leveraging data and insights, you will … drive customer-centric solutions that address pain points and adapt to evolving customer expectations. You will champion the reimagining of customer journeys in line with the strategic vision, ensuring seamless, intuitive, and digitally enabled experiences. You will foster collaboration across cross-functional teams, working with design, product, and technology stakeholders to prioritize and implement strategic initiatives. Additionally … Facilitation and storytelling skills to communicate journey narratives effectively. Knowledge of agile practices and ability to thrive in cross-functional environments. Highly valued skills may include experience with CX tools such as Figma, Adobe Analytics, and Qualtrics, as well as analytical and creative problem-solving skills with a strong customer empathy. Proficiency in Jira and Confluence is also More ❯

Job Description Job Role : Customer Data Platform Manager Location: London/Manchester/Edinburgh/Newcastle/Birmingham Career Level : Manager - ML7 We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Manager, you will: Have an extensive background in customer data platforms for large organisations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will lead cross functional teams to promote a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key Responsibilities: Oversee the implementation and ongoing management of the customer More ❯

Senior Business Systems Analyst (Sales & CPQ) Business Systems London Full time 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience-combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8 Platform for CX integrates AI at … every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to … unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth. We're More ❯

About TELUS Digital TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing … AI finance, operations and support teams for delivery locations and solution types Model operational variables & relevant data to generate projected P&Ls of future accounts for AI and joint-CX opportunities incorporate results into summary financial reports that detail pricings, complying with the financial objectives of the company Support post-implementation reviews of new businesses obtained by the company Maintain More ❯

Johnson & Johnson, a world leader in the healthcare industry, is seeking a highly motivated and experienced Technical Product Owner to support our Global Assisted Service Customer Experience (Cx) capabilities. If you want to be a part of an inclusive team responsible for distributing life enhancing products across the world, this is the role for you! Please note that … and profoundly impact health for humanity. Learn more at . The Innovative Medicine TPO - Assisted Service is responsible for the overall strategic direction for technology supporting our Assisted Service Cx capabilities globally. The TPO will collaborate with Senior Business and Technology Leaders to identify, prioritize, and deliver solutions in line with our supply chain strategy. This individual will require a … industry leading technologies, and product lifecycle management. Leader have ability to manage organizational capacity against product demand. Products must be delivered with quality, at scale, while meeting or exceeding customer's expectations. Business Analysis: Identifies and analyzes business need to fully understand scope of opportunity while ensuring proper acceptance criteria is defined. Experience delivering innovative digital solutions to More ❯

will lead and deliver impactful analytics across the medical function of the organization and will work alongside the Commercial Analytics Manager to enable cross functional capabilities in context of Customer experience and engagement. In this role you will Work closely with senior leaders and cross-functional teams to understand complex business challenges and translate them into structured, rigorous … of high-quality business insights. partner with regions to deliver monthly performance reporting across USA and EU/Intl/Alliance regions including LOC level data Lead the overall Cx measurement and related business insights for ViiV across both medical and commercial Partner with the Medical KPI working group to develop measurement plans to assess the impact of medical activities … with strong storytelling, tailored for executive-level audiences. Provide strategic leadership and external thinking, proactively shape and guide the overall dashboard strategy and KPI & metrics library for medical and Cx use cases in partnership with medical KPI working group. Lead short focused analytical projects to support answering strategic business questions using data that will exist outside of core dashboard and More ❯

impactful analytics across the commercial global and regional functions of the organization and will work alongside the Medical Advanced Analytics Manager to enable cross functional capabilities in context of Customer experience and engagement. In this role you will Work closely with senior leaders and cross-functional teams to understand complex business challenges and translate them into structured, rigorous … timely, data-driven decision-making across the organization. Provide strategic leadership and external thinking, proactively shape and guide the overall dashboard strategy and KPI & metrics library for medical and Cx use cases in partnership with medical KPI working group. Lead short focused analytical projects to support answering strategic business questions using data that will exist outside of core dashboard and … are looking for professionals with these required skills to achieve our goals: Master's degree in a STEM discipline or related field (e.g., MBA, Statistics, Data Science) or equivalent experience in Mathematics, Information Science, Computer Science, or a similar area. Hands-on experience developing and executing Marketing Mix Models (MMM). Proven ability to create and deliver presentations More ❯

Data Team. In this role, you'll leverage data analytics to drive strategic decisions and shape the evolution of Amazon Pay. Working at the intersection of payments, analytics, and customer insights, you'll collaborate with cross-functional teams to develop data-driven solutions that enhance customer experience and business growth. Key job responsibilities •Design and execute exploratory … data analyses to identify customer trends and opportunities • Develop customer segmentation models to optimize marketing strategies and product roadmaps • Create and implement analytical frameworks to improve customer engagement across their lifecycle • Partner with business teams to translate data insights into actionable recommendations • Lead data-driven initiatives to accelerate Amazon Pay adoption across customer segments A day … in the life Your day typically involves mining complex datasets, collaborating with Machine Learning teams, and presenting insights to stakeholders. You'll analyze customer behavior patterns, identify growth opportunities, and work closely with cross-functional partners to implement data-driven strategies. You'll also mentor team members and contribute to the evolution of our analytical capabilities. About the team More ❯

Medical Defence Union (MDU) is the UK’s leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service … and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities Multi-channel contact centre and workforce management• Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media.• Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies.• Collaborate with stakeholders and technical … including structured scoring methodologies, and reporting metrics.• Define requirements for call recording compliance, data retention policies, and security controls.• Provide business analysis for agent performance tracking, SLA adherence, and customer experience insights.Data analysis, reporting, and performance tracking• Identify key performance indicators (KPIs), including response times, service levels, cost efficiency, and workforce productivity.• Deliver trend analysis, MI reporting, and More ❯

stakeholder reporting. Identify and implement process improvements across key operational domains (e.g., case management, escalations, routing, automation). Collaborate cross-functionally with engineering, support delivery, finance, partner management, and customer experience teams to ensure alignment and impact. Analyze operational metrics and signals to identify trends, gaps, and opportunities for improvement. Support risk mitigation and change management during transitions … new workflows, or tooling updates. Build documentation, frameworks, and playbooks that promote standardization and operational scalability. Qualifications Required Qualifications: Experience in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR a Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND experience in system development, network … operations, software support, IT, consulting or technical troubleshooting experience. Prior product, customer support and/or technical support experience. Fluency or business level English language skills. Preferred Qualifications: Experience in program management, operations, or business excellence roles; preferably in tech or customer support environments. Strong understanding of operational metrics and performance management. Exceptional communication, stakeholder management, and More ❯

in relation to effective pre sales activity’s, working closely with the marketing and sales team to support them in the delivery of their objectives. You will ensure that customer satisfaction is maximised by regularly attending prospect and client meetings, providing product demonstrations, prospect engagement, training and liaising closely with the development and sales teams to ensure an effective … and smooth customer journey. You will hold line management responsibility and will liaise with HR to ensure that relevant coaching and development plans are put in place for each member of the team. You will act as an effective point of escalation for the CRM team along with ensuring the quality of CRM project delivery, in line with client … objectives. As CRM consultant, you will provide feedback and suggestions in order to assist with improving Company best practice and customer experience along with providing input in the Company’s strategic development plans. Key Tasks Effectively support the sales team in completing pre-sales activities Liaise with HR to effectively line manage CRM product specialists, completing coaching, setting More ❯

managed services to customers in line with agreed SLAs, operational standards, and the company's service delivery model. This includes accountability for the performance of the service delivery team, customer satisfaction, continuous improvement, and alignment of service operations with commercial goals. The role requires close collaboration with sales, operations, and finance teams, ensuring that service performance supports business growth … and long-term customer retention. A strong understanding of unified communications and the commercial drivers of the telecommunications sector is essential. What do we offer? Holiday rising with each year of service Buy & Sell Holiday Scheme Your Birthday Off - after all it's the most important day of the year! 23 Days Annual Leave + Bank Holidays Free eye … Company pension scheme You'll get involved in: Leading and managing the Service Delivery function, ensuring services are delivered to the agreed standards, on budget, and in line with customer expectations. Overseeing resource planning, team performance, development, and engagement through effective management and leadership practices. Ensuring customer engagement is proactive, responsive, and aligned to business needs - including participation More ❯

and optimization of our digital engagement platforms. In this role, you will own the roadmap and strategy for web, mobile, and other digital touchpoints, driving innovation and excellence in customer experience. You will partner cross-functionally with engineering, design, marketing, analytics, and operations to deliver seamless, data-driven, and customer-centric solutions. Vista Tech plays a vital role … requirements and ensure timely and high-quality delivery. Influence cross-functional teams and senior stakeholders to align on priorities and outcomes. Champion a culture of experimentation, continuous learning, and customer obsession. Monitor KPIs and conduct testing to evaluate performance and inform future improvements. Stay up to date on emerging digital technologies and platforms to identify growth opportunities. Required Skills … Qualifications, and Experience Bachelor's degree in Business, Computer Science, or related field; MBA or advanced degree preferred. 8+ years of product management experience, with at least 3 years focused on digital channels (web/mobile). Proven track record of shipping complex, customer-facing digital products at scale. Experience leading cross-functional teams in agile More ❯