26 to 50 of 604 Customer Experience Jobs in the UK

feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management—preferably within Cyber Security. This role … is crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. Requirements A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service … lifecycle, promoting growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities: Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services More ❯

Product Owner - Onboarding and Customer Experience Sheffield - 3 Days on-site £500-600p/d Inside IR35 emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. … Confident, Dedicated, Responsible, Genuine. We are seeking a strategic and visionary Product Owner to lead the evolution of our Wholesale Digital Channels, with a strong focus on onboarding and customer experience optimisation. This role is pivotal in shaping digital product ownership, driving data-led decisions, and enhancing business propositions across our client services. Key Responsibilities: Lead the design … and execution of digital strategies for Wholesale Digital Channels. Own and deliver the OBKYC New To Bank roadmap. Develop and implement the Client Services roadmap to expand customer channel options. Create cost-effective, scalable components aligned with our micro-component strategy. Drive digital design and delivery across end-to-end customer journeys. Conduct user research, analyze market trends More ❯

Description Motability Operations are currently recruiting for Application Experience Specialist to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. … come along to our Bristol office to complete an assessment. This would involve a competency based interview and a further two role play exercises with one of the Application Experience Specialist Managers.. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre … your thought processes. You look to meet their needs and solve their problems. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience. As you will be communicating with a range of customers More ❯

IGT Solutions - Vice President-Sales (Insurance Domain) IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and … business excellence for our 75+ marquee customers across the global technology sector. IGT's Digital Engineering team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience Create and develop an effective sales strategy/sales penetration and … acquire new customers for IGT Overall 18+ years of experience with a strong experience in Travel Domain Extend and develop a portfolio of IGT IT services business Assess client IT needs and make recommendations including IT Services and Solutions Prepare sales visits and presentations to pitch IGT IT service, solutions and combination service package to customers Demonstrate IT More ❯

Customer Service Specialist Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer … technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our … migrate from HRonline* Ensure all Service Level Agreements are adhered to at all times.* Meet and exceed all Key Performance Indicators * Contribute to team targets, paying particular attention to customer experience and feedback. Key requirements Required skills and experience* Customer service experience is essential* The ideal candidate will have experience of working in an More ❯

ll also play a key role in setting the team up for success, from onboarding and training SDRs, Regional Account Managers, and Account Directors, to ensuring workflows, pricing, and customer agreements run smoothly. The ideal candidate will have experience in sales/revenue operations and a passion for turning insights into actions Outcomes in the first 3 months … and obtain a good understanding of how data flows around the business and how different functions connect. Implement a communication structure between Sales, Marketing, and Customer Experience (CX) Develop relationships and trust with all members of the sales and marketing team, obtain a deep understanding of their roles, regions and challenges along with understanding what is working well … a range of key business drivers and both sales and marketing team performance. Provide training and onboarding for SDRs, Regional Account Managers, and Account Directors on workflows, pricing, and customer agreements. Deliver regular and ad-hoc analysis on key drivers (renewals, prospecting, lead generation) to Sales, Customer Experience, and Marketing, highlighting issues and recommending actions. Drive data More ❯

Type: Permanent Role Overview : We are seeking an experienced Product Owner with strong expertise in contact centre platforms, ideally Zendesk, to lead the vision, strategy, and delivery of our customer service and support technology stack. This role will own the product roadmap for our contact centre solutions, driving enhancements that improve customer experience, operational efficiency, and agent … productivity. As the Product Owner, you will collaborate closely with engineering, operations, customer support, and external vendors to deliver scalable features and seamless integrations. You will act as the voice of the customer and the business, ensuring our platforms align with both short term operational needs and long term strategic goals. Key Responsibilities: Own and define the product … roadmap for contact centre tools, with a strong focus on Zendesk (Support, Guide, Talk, Chat, Messaging, etc.). Prioritise the backlog based on business value, impact, and customer insights. Translate business requirements into clear epics, user stories, and acceptance criteria. Ensure the product vision aligns with company goals and customer experience strategies. Contact Centre Platform Expertise Lead More ❯

Customer Service Account Manager Manchester City Centre £25,500 We are expanding our Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound … customer service role. You will be responsible for dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a … small, friendly, supportive team! Day-to-day responsibilities: * Provide an excellent customer service to our new and existing BrightHR clients* Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account* Continue to account manage each on More ❯

present, NIOX® provides products and services in around 50 countries. For more information please visit www.NIOX®.com. In order to support these activities, we are currently seeking a Digital Experience Engineer The Digital Experience Engineer (DXE) is a hybrid role that combines technical development skills with marketing expertise to create seamless, data-driven, and engaging customer experiences … across all digital touchpoints. Operating at the intersection of marketing, technology, and customer experience, the DXE is responsible for developing and optimising the organisation’s digital platforms, marketing technology stack, and customer engagement systems to drive growth, retention, and brand value. Reporting into the Director of Marketing, Customer Experience and New Products, the Digital Experience Engineer is accountable for delivering high-quality, scalable digital solutions that enhance the customer journey and support the company’s marketing objectives. Working in collaboration with the Medical Marketing Manager and Regional Brand Leads, the DXE is also responsible for improving upon and continuing to evolve the companies bespoke marketing technology stack. Key Responsibilities of Role: Design, develop More ❯

Description Motability Operations are currently recruiting for a Customer Support Centre (CSC) Team Manager to join our team in Bristol on 9-12 month secondment/FTC. As a Team Manager, you will be responsible for leading and developing a team of Specialists whose responsibilities include managing our customers through their stopped allowance journey as well as managing the … is an exciting opportunity to join a well-established team and work as part of a team of Managers in CSC as well as be part of the wider customer operations management team. Main Responsibilities: Support and develop your team to deliver excellent levels of customer service and performance standards. Ensuring all high level, departmental and individual KPI … and efficiencies Proactively manage workloads to ensure resources are deployed effectively. Proactively consult with other managers on cross company issues, scheme improvements and efficiencies to drive forward an enhanced customer experience and to ensure department consistencies To review and interpret management information, performing trend analysis and making recommendations to improve team processes and procedures To inspire, develop and More ❯

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business … and follow through to completion. Ensure the highest standard of professional conduct and service to both customers and colleagues. A background in telecoms would be extremely advantageous. The Candidate - Customer Success Manager - Account Manager To be successful in the role you will have the following experience: Experience in a customer service/Sales/Project Management More ❯

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. Assist in … the development and implementation of process improvements to enhance customer experience. Qualifications & Experience Minimum of 3 years of experience in a customer success or account management role in technology Experience with customer relationship management (CRM) systems and tools. Knowledge of customer success best practices and strategies. More ❯

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. Assist in … the development and implementation of process improvements to enhance customer experience. Qualifications & Experience Minimum of 2 years of experience in a customer success or account management role in technology Experience with customer relationship management (CRM) systems and tools. Knowledge of customer success best practices and strategies. At Gleeson Recruitment Group, we embrace inclusivity More ❯

target of your sector and the pipeline development to enable future growth. Develop and drive the sector sales strategy in collaboration with marketing, across all sales channels and all customer sizes. Strong matrix management with key internal stakeholders to drive growth and an effortless customer experience across all channels. Collaborate with group commercial team and regional leads … to optimise sales resources and performance. Commercial contribution towards the wider strategic business objectives and projects. Champion the customer to ensure an outstanding customer experience. Knowledge & Experience Proven track record of successful management of sales and EBITDA delivery within a sales environment. Background in Oil & Gas/Training Sales is beneficial Excellent understanding of the marketing, competition … and customers in a given sector Proven track record of developing high performing sales tasks Extensive experience of delivering successful sales presentations Experience of identifying, growing and managing excellent customer relationships Experience of developing and executing a sector sales strategy Very high levels of customer focus and commitment to customer service excellence Operated at More ❯

target of your sector and the pipeline development to enable future growth. Develop and drive the sector sales strategy in collaboration with marketing, across all sales channels and all customer sizes. Strong matrix management with key internal stakeholders to drive growth and an effortless customer experience across all channels. Collaborate with group commercial team and regional leads … to optimise sales resources and performance. Commercial contribution towards the wider strategic business objectives and projects. Champion the customer to ensure an outstanding customer experience. Knowledge & Experience Proven track record of successful management of sales and EBITDA delivery within a sales environment. Background in Oil & Gas/Training Sales is beneficial Excellent understanding of the marketing, competition … and customers in a given sector Proven track record of developing high performing sales tasks Extensive experience of delivering successful sales presentations Experience of identifying, growing and managing excellent customer relationships Experience of developing and executing a sector sales strategy Very high levels of customer focus and commitment to customer service excellence Operated at More ❯

target of your sector and the pipeline development to enable future growth. Develop and drive the sector sales strategy in collaboration with marketing, across all sales channels and all customer sizes. Strong matrix management with key internal stakeholders to drive growth and an effortless customer experience across all channels. Collaborate with group commercial team and regional leads … to optimise sales resources and performance. Commercial contribution towards the wider strategic business objectives and projects. Champion the customer to ensure an outstanding customer experience. Knowledge & Experience Proven track record of successful management of sales and EBITDA delivery within a sales environment. Background in Oil & Gas/Training Sales is beneficial Excellent understanding of the marketing, competition … and customers in a given sector Proven track record of developing high performing sales tasks Extensive experience of delivering successful sales presentations Experience of identifying, growing and managing excellent customer relationships Experience of developing and executing a sector sales strategy Very high levels of customer focus and commitment to customer service excellence Operated at More ❯

in a team in a controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will contribute toward a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. The purpose is to identify … practices. Contribute toward the creation of guidelines and documentation for future model office setups and implementations. Stakeholder Management Working collaboratively with stakeholders, identifying trends to help continuously improve IMServ customer experience Working with internal stakeholders where appropriate to understand and address their needs. Working with other teams to create and execute a cohesive, efficient, and customer-focussed … and verbal, including the ability to communicate complex information clearly. Strong problem-solving skills with the ability to analyse issues, identify root causes, and develop effective solutions. Empathy and customer focus with understanding, responding to customer needs and concerns with a positive attitude. Ability to manage multiple tasks, prioritize workload, and meet deadlines. Attention to detail through accurately More ❯

Become a part of our caring community and help us put health first The Director, Product Management Conceives of, develops, delivers, and manages products for customer use. The Director, Product Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment. Become a part of our caring community and help us put health first … Humana's Product organization is seeking a Director of Product Management with deep knowledge of the Adobe Experience Platform (AEP) ecosystem. As a Director, you'll play a key role, responsible for defining and driving the product roadmap, aligning cross-functional teams, and delivering innovative customer data and experience solutions that power personalized, data-driven marketing across … channels. This role is focused on scaling Adobe Experience Platform as an enterprise platform. Success in this role means continuing to expand AEP into a mature, enterprise-wide platform that delivers measurable impact across Humana's member experience. You'll lead adoption across teams and channels, enable personalized, real-time messaging that increases engagement, conversion, and health outcomes. Your More ❯

About builds AI-powered products that help eCommerce brands grow smarter — from discovery to conversion to loyalty. Our flagship platform, , helps merchants capture authentic customer feedback, build trust at scale, and turn reviews into actionable insights that drive sales and retention. We're reshaping how brands use reviews — not just as social proof, but as a data engine that … informs smarter decisions, better experiences, and stronger customer relationships. The Role We're looking for a Product Marketing Manager to own the go-to-market strategy, positioning, and storytelling for . You'll sit at the intersection of product, growth, and AI , transforming complex technology into simple, compelling narratives that resonate with brands and agencies worldwide. You'll define … how our AI-powered reviews and customer intelligence tools are presented to the market, ensure cohesive messaging across all touchpoints, and collaborate cross-functionally to drive adoption, revenue, and retention. What you'll do: Product Positioning & Storytelling Craft clear, differentiated messaging that communicates how helps merchants build trust and grow through AI-powered review and customer insight tools. More ❯

Scunthorpe 35 hours per week (Mon - Fri) Office Based Are you a strategic leader with a passion for delivering predictable, high-quality software projects while creating effortless customer experiences? As our Software Professional Services Manager, you’ll lead the delivery of our ERP implementations and operational processes, ensuring customers experience a seamless journey from onboarding through to support … handover. Your leadership will safeguard HBP’s reputation for quality, expertise, and customer care, while balancing commercial success and operational efficiency. This role is perfect for someone who thrives on turning complex projects into calm, controlled delivery experiences, empowering consultants, driving process consistency, and ensuring every customer feels confident in their solution through effective, engaging training delivery and … of consultants, project coordinators, and specialists, making sure every project is delivered on time, within budget, and to a high standard. Your focus will be on strong project governance, customer success, and the smooth delivery of business-critical solutions. You’ll guide, coach, and mentor your team to achieve excellence in delivery, communication, and utilisation, embedding a culture of More ❯

Scunthorpe 35 hours per week (Mon - Fri) Office Based Are you a strategic leader with a passion for delivering predictable, high-quality software projects while creating effortless customer experiences? As our Software Professional Services Manager, you'll lead the delivery of our ERP implementations and operational processes, ensuring customers experience a seamless journey from onboarding through to support … handover. Your leadership will safeguard HBP's reputation for quality, expertise, and customer care, while balancing commercial success and operational efficiency. This role is perfect for someone who thrives on turning complex projects into calm, controlled delivery experiences, empowering consultants, driving process consistency, and ensuring every customer feels confident in their solution through effective, engaging training delivery and … of consultants, project coordinators, and specialists, making sure every project is delivered on time, within budget, and to a high standard. Your focus will be on strong project governance, customer success, and the smooth delivery of business-critical solutions. You'll guide, coach, and mentor your team to achieve excellence in delivery, communication, and utilisation, embedding a culture of More ❯

technology, and thrive in a fast-paced environment, this is the role for you. We are seeking a visionary Senior Product Marketing Manager to own the end-to-end customer journey for our payment and digital asset products. This is a unique, strategic role reporting directly into our Chief Product Officer, that extends beyond traditional product marketing. You will … not only clearly communicated but also intuitively felt by the user at every step. To achieve this unified vision, you will directly manage our Product Designer, guiding the user experience of our product and its documentation to be a direct extension of our marketing and brand story. Key Responsibilities Define & Execute End-to-End Product Marketing GTM: Develop and … implement comprehensive product marketing go-to-market strategies that cover the entire customer lifecycle, from initial awareness and acquisition to in-product onboarding, feature adoption, and long-term retention. Craft Unified Narrative & Content: Be our master storyteller, crafting a consistent and compelling narrative across all product touchpoints. This includes marketing collateral, sales enablement, website copy, platform content & messaging, and More ❯

Designer, you will play a strategic role in shaping the future of our B2C experiences across the UK and US markets. You'll partner with Product, Engineering, Marketing and Customer Experience leaders to deliver holistic user experiences that are conversion-optimized, accessible, and scalable. In collaboration with the Senior Brand Strategist & Creative Director, you will drive strategic initiatives … advocate for design solutions and strategy at the executive level Partner with Engineering to ensure implementation fidelity and with Marketing to bring the brand promise to life across the customer journey, from high-performing landing pages to in-product experiences Guide the evolution and governance of our design system (Lotus) across the product suite Requirements What you'll bring … 7+ years of in-house (brand-side) product design experience with a focus on consumer-facing digital products, demonstrating measurable impact on both user experience and business outcomes 4+ years of experience driving product design initiatives and leading or mentoring designers in e-commerce or marketplace environments Expertise in Figma and prototyping tools, with strong visual design More ❯

available A fantastic opportunity has arisen to join a fast-growing FinTech company transforming the payments space! Due to exciting business growth, we are seeking a SWIFT Payments Officer (Customer Service) with strong customer experience to join this team. You will be the first point of contact for customers, ensuring smooth payment experiences and providing expert technical … support for the SaaS platforms and API-driven services. You’ll troubleshoot issues, manage support tickets, and work closely with internal teams to resolve complex queries. Candidates must have experience speaking directly with customers Key Responsibilities of the SWIFT Payments Officer (Customer Service) to include: Serve as the first point of contact for inbound customer calls and … Gather detailed forensic information during support interactions (timestamps, API request/response, error codes). Assist customers in understanding API documentation and implementing integrations. Collaborate with internal teams (Development, Customer Success) to resolve complex technical issues and improve processes. Contribute to knowledge base articles and maintain accurate documentation. Requirements for the successful SWIFT Payments Officer (Customer Service): Experience More ❯

managing a Product Designer and Product Analyst. Responsibilities: What You'll Be Doing Create and get buy-in to the product strategy that identifies and solves the most important customer and business problems. Define a product roadmap that effectively balances short-term commercial goals with long-term vision. Collaborate with the Product Designer, Product Analyst and Engineers to execute … up processes that empower the team to be maximally effective. Be relentlessly outcome oriented to ensure the business delivers on its goals. Invest in amplifying the voice of the customer within Freddies, ensuring that our decisions are rooted in qualitative and quantitative insight. Manage and train the Product Analyst to find and present actionable insights. Work with the Product … Designer to optimise the user experience of the product, ensuring a seamless, intuitive, and enjoyable customer journey from landing on the site and subscribing, to receiving deliveries and managing subscriptions. Blend best practices with targeted experimentation that will maximise the website's performance against conversion, customer retention and LTV. Ensure we're following ecom best practice across More ❯