151 to 175 of 1,007 Customer Insight Jobs in the UK

fields of Marketing, Consumer Data, and Commerce. We expect the person leading this responsibility to be able to see the interconnected joints between Product, Marketing, Supply Chain, Sales, and Customer Service. We have synergies to provide on the integration of MarTech, AdTech, CRM, and Audience Data systems. The role of the consultant is to be the trusted advisor to … B. You have driven the range of integration and automation around: Creating a single view of customers across CRM and Audience Data from Paid and Owned sources Automation of customer insights, segmentation, and activation through the use of low-code, no-code ML and AI systems Deployment of Low Code, No Code products on MarTech systems Integrating systems to … or third-party marketplaces C. You have driven thought leadership around the impact of AI and ML on various aspects of digital transformation with a focus on: Digital Marketing Customer Data management Marketing-commerce interfaces The following skills and attributes will be essential: 15+ years of experience in business consulting, CRM solutions, and MarTech service providers Experience in driving More ❯

emerging technologies and clients' needs, ensuring our new offering exceeds market expectations. Responsibilities: Define and Execute Product Strategy: create a visionary product roadmap aligned with company goals and evolving customer needs. Continuously refine strategic direction based on industry trends, market research, and user feedback. Drive Cross-Functional Collaboration: coordinate across development, marketing, sales, and design teams to ensure seamless … execution, timely delivery, and a strong product-market fit. Make Data-Driven Decisions: utilize customer insights, analytics, and behavioral data to prioritize features, validate hypotheses, and enhance user experience. Foster Innovation: identify opportunities for market disruption and lead the ideation, prototyping, and iterative release of new features and capabilities. Enable Scale and Growth: contribute to go-to-market strategies … after 9 months Fully remote work flexibility Opportunity at the intersection of innovation, leadership, and technology About SupportYourApp: SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies worldwide. We operate in over 30 countries, speaking more than 60 languages, and have established 8 global hubs since 2010. We treat More ❯

deep expertise in Search, Navigation, Sort Orders, SEO, and Attribution, you’ll use this knowledge to influence high-impact trading decisions. You will analyse performance metrics, user behaviour, and customer insights to uncover growth opportunities and improve the sales funnel. Your insights will be critical in providing weekly sales performance updates and in-week trading actions to maximise sales … and implementation alongside Data Science and Content teams Ensure commercial QA of new tests and initiatives Share learnings and optimisation strategies across teams and international sites Act as the customer’s voice - identify and raise issues, suggest testing ideas, and refine UX Escalate and resolve Search & Navigation issues with support teams when needed Stay up to date with new … Positive attitude towards learning and building knowledge Ability to work in a fast-paced environment and adapt to changing priorities Attention to detail and a passion for product A customer-centric mindset - always thinking what is best for the customer So if you’ve got experience working within an eCommerce Trading environment, have experience owning Search & Navigation, are More ❯

Tracking—enabling customers to self-serve effectively and seamlessly. What You’ll Be Doing: Lead the development of Support, Orders, and Parcel Tracking journeys to ensure a seamless, optimized customer experience. Champion cross-channel journeys that drive awareness of self-serve capabilities, enhancing engagement for both customers and colleagues. Collaborate with cross-functional teams, including Engineering, UX Research & Design … Analytics, Personalization, and CMS, to define, prioritize, and deliver product requirements. Leverage our cutting-edge Experimentation practice to measure initiative effectiveness and make data-driven optimization recommendations. Analyze customer insights, industry trends, and best practices to identify improvements and support prioritization. Partner with the portfolio team on strategic projects and programs, such as the Digital Commerce platform. Ensure compliance … and strategic project plans. What You’ll Need: Proven experience as a Product Owner or in a similar role within a digital product environment. A strong understanding of the customer journey and behaviors, particularly in post-purchase transactions. Expertise in order management and parcel tracking within post-purchase ecosystems. Experience working with Agile Scrum development teams and methodology. Exceptional More ❯

is responsible forleading presales as well as generating pipeline, to grow and strengthen our UK&I business and partnerships. This role requires cross-industry collaboration, in-depth understanding of customer requirements, and designing and presenting unique and innovative Microsoft Dynamics and Power Platform based solutions. The ideal candidate will already be doing a similar role, will come with extensive … ecosystem. Exceptional stakeholder management, ability to communicate with and engage stakeholders at all levels, to build trusted relationships Deep understanding of Microsoft Business Application products, particularly in Microsoft Dynamics Customer Service, Sales, Customer Insights, Power Platform and Copilot with a drive to stay constantly up to date. Strong existing personal network including with Microsoft sellers and specialists and More ❯

responsive, end-to-end supply chain. Define your product's mission and vision, including building a deep understanding of opportunities and how we’ll measure success.Define business problems, desired customer experience, vision and product strategy. Work closely with cross-functional teams - including Data Science, Engineering, and Merchandising - to secure resources, scope efforts, set project priorities and milestones, and drive … of success as a Product Leader, particularly within product technology, retail, or fashion. Demonstrated experience using data to inform product decisions, with a strong analytical mindset and comfort with customer insights. Exceptional communication skills, able to convey vision and strategy to senior leaders and diverse stakeholders. Inspirational leadership that advocates for team development and is driven by helping others More ❯

and with our clients, with opportunity to grow and develop. MINIMUM (ESSENTIAL) REQUIREMENTS Expertise in Microsoft Dynamics and Power Platform Products : Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI. Familiarity with Related Technologies : Understand the use and benefits of combining related More ❯

and with our clients, with opportunity to grow and develop. MINIMUM (ESSENTIAL) REQUIREMENTS Expertise in Microsoft Dynamics and Power Platform Products : Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI. Familiarity with Related Technologies : Understand the use and benefits of combining related More ❯

and with our clients, with opportunity to grow and develop. MINIMUM (ESSENTIAL) REQUIREMENTS Expertise in Microsoft Dynamics and Power Platform Products : Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI. Familiarity with Related Technologies : Understand the use and benefits of combining related More ❯

and with our clients, with opportunity to grow and develop. Minimum (essential) Requirements Expertise in Microsoft Dynamics and Power Platform Products: Proficiency in several of the following products: Sales, Customer Service, Customer Insights, Field Service, Power Apps, Power Automate, Power Pages, Copilot Studio, and Power BI. Familiarity with Related Technologies: Understand the use and benefits of combining related More ❯

as the UK, France, Germany, and the Netherlands. Advise business leaders on the financial and technical viability of the new business strategy. Manage product roadmaps and launch milestones, integrating customer insights, industry trends, and data analytics to optimize user experience. Work with cross-functional teams to shape and implement app product strategies based on user needs and business plans More ❯

regional marketing, compliance, and comms teams to ensure local relevance and impact. - Deliver high-conversion landing pages, onboarding flows, and campaign assets to improve CAC and trading volume. 3. Customer Insights & Market Intelligence - Conduct user interviews, surveys, and behavioral analysis to inform positioning and roadmap - Track and analyze competitors and emerging fintech trends to stay competitive. - Feed insights directly More ❯

valuable data assets to aid the team in diagnosing issues and understanding product impacts. Ensure data assets are accessible and effectively utilised by the team to enhance product and customer insights. This role will give you the opportunity to: Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling More ❯

a white glove engineering capability for our business customers Lead in designing, developing, and building complex cloud services and capabilities. Help define and implement the strategic roadmap, based on customer insights and emerging technologies and ways of working. Lead architects, developers, and other engineers to ensure we at LSEG have an efficient, secure evergreen Azure platform. Actively involved and More ❯

be used to improve various business operations, be that reducing fraud, improving CX scores like NPS or any other designated goal of the end client. The role of the Insight Consultant is to own the client relationship, to understand the operations leaders' goals, their key metrics measures and then analyze customer interactions, provide actionable insights, and create compelling … data-driven narratives to support the optimization of your client’s customer and agent experience. Essential Experience: Strong Customer Insight and Analysis experience Contact Centre Operations knowledge Reporting on Contact Centre metrics measures like CSAT, NPS, NES, AHT and Call Quality. Power BI and other data visualization tools. Excellent communicator Engaging and Persuasive Applicants must have permanent More ❯

Senior Customer Success Manager Department: Customer Operations Employment Type: Full Time Location: London Description Encompass enables fast, accurate identity validation and verification of corporate customers, and a gold standard approach to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to … industry experts, as well as strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we are a rapidly growing international company … growth, global FinTech/RegTech business. Our unique KYC automation technology continues to be rapidly adopted by major financial and professional service firms, which has led to expanding our Customer Success team and the need to appoint Senior Customer Success Managers to support our Tier 1 financial services Customers. This role reports into the Head of Customer More ❯

to Curve. On a mission to help you live inspired. Role Purpose: We are seeking an entrepreneurial, driven and strategic leader to join our team as the VP of Customer Experience (CX) to shape the future of CX and deliver a quality service in every single customer interaction. In this role, you will play a pivotal role in … shaping and enhancing the overall customer journey and satisfaction, with direct responsibility for both in-house and outsourced customer facing service teams. “Obsess About the Customer” is our first Leadership Principle. The immediate challenge for the incumbent in this role is to lead the transformation to create a delightful and sustainable customer experience whilst achieving material … our current Opex. To succeed in this role you’ll need to thrive in a fast paced and dynamic environment and lead with authenticity, empathy, and care Key Accountabilities: Customer Strategy: Develop and execute a comprehensive customer experience strategy across multiple channels (phone, email, chat etc.) aligned to our mission, goals and objectives. Customer Journey Mapping: Partner More ❯

+ bonus Orbition Group are deighted to partner with a major player in the travel and leisure sector, renowned for their innovative approach to digital experiences and customer engagement.This is an opportunity to work with cross-functional teams... Job DescriptionSenior Data Scientist - up to £65,500 + bonus Orbition Group are deighted to partner with a major player in … the travel and leisure sector, renowned for their innovative approach to digital experiences and customer engagement.This is an opportunity to work with cross-functional teams... Job DescriptionData Engineer – Leeds (Hybrid)£45,000 – £55,000 + BenefitsAre you passionate about data engineering and eager to work in a fast-paced, tech-driven environment? A leading software development company based in … help clients get data right, by providing expertise across data strategy, data science, data engineering and BI etc. They do this across a range of industries,... Job DescriptionSenior Insight AnalystLocation: Leeds (Hybrid, 3 days per week in the office)Salary: £50,000–£57,000The CompanyA leading UK media brand is looking for a commercially-minded Senior Insight More ❯

colleagues. Purpose of the Role: As part of the Commercial and Data function, reporting to the Data and Insights Manager, the role is to support the delivery of actionable insight across customer, marketing, and digital performance. Working collaboratively across the business, you’ll play a key role in gathering, analysing and visualising data that informs strategic and tactical … decisions. You will support campaign measurement, customer behavior analysis, and the ongoing development of dashboards and reports that help teams understand what’s working and where to optimise. This is a hands-on role suited to someone comfortable working with Tableau, and Excel, who can balance technical analysis with clear communication of insight. Key Responsibilities: Deliver weekly and monthly … performance reporting across web, marketing and customer metrics. Support the development and maintenance of dashboards using Tableau Assist with analysing campaign performance, on-site behaviour, and key customer journeys. Contribute to customer insights reporting – e.g. segmentation, retention, churn analysis – to support CRM. Collaborate with stakeholders across Marketing and E-Commerce and to ensure insight needs are More ❯

colleagues. Purpose of the Role: As part of the Commercial and Data function, reporting to the Data and Insights Manager, the role is to support the delivery of actionable insight across customer, marketing, and digital performance. Working collaboratively across the business, you’ll play a key role in gathering, analysing and visualising data that informs strategic and tactical … decisions. You will support campaign measurement, customer behavior analysis, and the ongoing development of dashboards and reports that help teams understand what’s working and where to optimise. This is a hands-on role suited to someone comfortable working with Tableau, and Excel, who can balance technical analysis with clear communication of insight. Key Responsibilities: Deliver weekly and monthly … performance reporting across web, marketing and customer metrics. Support the development and maintenance of dashboards using Tableau Assist with analysing campaign performance, on-site behaviour, and key customer journeys. Contribute to customer insights reporting – e.g. segmentation, retention, churn analysis – to support CRM. Collaborate with stakeholders across Marketing and E-Commerce and to ensure insight needs are More ❯

colleagues. Purpose of the Role: As part of the Commercial and Data function, reporting to the Data and Insights Manager, the role is to support the delivery of actionable insight across customer, marketing, and digital performance. Working collaboratively across the business, you’ll play a key role in gathering, analysing and visualising data that informs strategic and tactical … decisions. You will support campaign measurement, customer behavior analysis, and the ongoing development of dashboards and reports that help teams understand what’s working and where to optimise. This is a hands-on role suited to someone comfortable working with Tableau, and Excel, who can balance technical analysis with clear communication of insight. Key Responsibilities: Deliver weekly and monthly … performance reporting across web, marketing and customer metrics. Support the development and maintenance of dashboards using Tableau Assist with analysing campaign performance, on-site behaviour, and key customer journeys. Contribute to customer insights reporting – e.g. segmentation, retention, churn analysis – to support CRM. Collaborate with stakeholders across Marketing and E-Commerce and to ensure insight needs are More ❯

ability to communicate complex issues to a non-technical audience ability to plan and organise workloads and competing deadlines ability to work without close supervision good attention to detail customer-focused We are open to discussing working patterns. We welcome all internal applicants to apply for our roles, regardless of your current working pattern or hours. We will aim … days worked work compressed hours job share For more information about our recruitment processclick here Directorate/Department Overview Nest is undergoing a transformation to use its data and insight to drive decision making. The Data, Analytics & Customer Insight (DACI) Team is leading how we do it: putting our customers at the heart of our work and … quality data as an enterprise, making it easy for BI, analysis and modelling to happen and be automated Analytics – taking data and creating value for the organisation, understanding our customer and our business; doing descriptive, predictive, and prescriptive analysis and modelling to help Nest make decisions. Customer insight – putting our customers at the heart, understanding their needs More ❯

building the global Student.com brand with an emphasis on engaging and informative content, driving an unparalleled student marketplace experience. The Role Pioneer and lead our CRM function to drive customer engagement, retention, and growth. As a foundational hire, you'll establish the strategy, systems, and processes that power meaningful customer relationships at scale. We utilise HubSpot as our … team management, strategy development, performance targets, and budget oversight. · Build the CRM function from the ground up, including strategy and operating model, leveraging HubSpot extensively. · Design and implement automated customer journeys within HubSpot across acquisition, onboarding, and retention. · Partner with Growth, Marketing, Data and Product team members to optimise user experiences and conversion (e.g., booking rates). · Create data … driven segmentation and personalisation strategies using HubSpot's capabilities. · Develop measurement frameworks to track customer engagement and business impact. · Lead experimentation to continuously improve customer communication effectiveness. · Establish best practices for customer data management and privacy compliance. · Own the relationship with HubSpot and manage our HubSpot instance effectively, ensuring optimal use of its features. What You'll More ❯

an international data and technology consultancy with £154m turnover and 1200 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We … and retailers plan retail provision in the UK and overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of … quality, value-based delivery for our clients and efficient, profitable delivery for the company. Experience & Transformation - Core Business Activities The Experience & Transformation team within CACI leads the way in customer management by helping clients acquire, develop and retain customers through effective customer strategy planning, optimising marketing campaigns and customer insight. Our work is underpinned by high quality More ❯

journeys. This approach will include understanding how existing customers use the extranet and public website estate. Roll-out of a comprehensive approach to event and conversion tracking for core customer audiences across websites and extranet platform using GTM. Working with local marketing teams to implement call tracking technologies such as ResponseTap and Google Call Tracking. In conjunction with the … include the development of custom KPIs, dashboards and reports through the implementation of scripts. Maintenance of country-specific PPC optimisation scripts to enable continuous status reporting through automation. Provide customer insights to assist in the development of content marketing plans to target and convert the most profitable customers. Assist in the management of PPC and SEO campaignsto help drive … 3rd party applications. Demonstrable experience at devising and implementing scripts to automate manual processes for large datasets. Hand's on PPC and SEO experience in monitoring and targeting core customer audiences to increase acquisition. Highly numerate and analytical, able to work with large amounts of data to extract clear customer focused insights. Excellent communication skills with experience of More ❯