201 to 225 of 1,176 Customer Insight Jobs in the UK

part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 ...

Sales & Loyalty Team Manager Job Description The Loyalty Team Manager is responsible for leading, coaching, and developing a team of Loyalty Consultants to deliver customer retention, revenue protection, and commercial growth across the Small Business customer base. This is a hands-on leadership role, requiring regular observations, coaching … that keeps customers with Sage. Through a consultative and value-led approach, the Team Manager will develop colleague capability, enabling the team to understand customer needs, build customer confidence, increase product adoption, and maximise the value customers receive from Sage solutions. They will create a culture of accountability ...

GOAT Interactive, the online division of the Editec Group, is seeking a Customer Insight Analyst to drive data-led decisions across marketing, CRM and product. You will analyze promotional activity and VIP behavior to influence strategy and optimize customer experiences. The role sits in a growing analytics ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You'll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You’ll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

unfamiliar domains, identify where the greatest value lies and make confident, evidence-based decisions. Working closely with Engineering and business stakeholders, you'll use customer insight, data and product judgement to influence priorities, shape solutions and ensure we're investing in the initiatives that deliver the greatest value. … direction and work closely with Engineering to deliver solutions that create measurable impact. You’ll be responsible for: Owning a defined product domain, identifying customer and business problems worth solving. Prioritising opportunities and build evidence-based cases for inclusion in the wider product roadmap. Leading discovery activities to understand ...

U. You'll be involved throughout the design process, from discovery and user research through to high-fidelity designs and supporting delivery using customer insight, data and creativity to solve real user problems. What we would like you to bring to the role....key experience, knowledge, skills & personal qualities … accessibility standards and inclusive design best practices. Knowledge of responsive and adaptive design across multiple devices and platforms. Understanding of how data and customer insight can inform design decisions. Awareness of current UX/UI trends, tools and emerging technologies. Skills & Personal Qualities Proficient in Figma for design ...

U. You'll be involved throughout the design process, from discovery and user research through to high-fidelity designs and supporting delivery using customer insight, data and creativity to solve real user problems. What we would like you to bring to the role....key experience, knowledge, skills & personal qualities … accessibility standards and inclusive design best practices. Knowledge of responsive and adaptive design across multiple devices and platforms. Understanding of how data and customer insight can inform design decisions. Awareness of current UX/UI trends, tools and emerging technologies. Skills & Personal Qualities Proficient in Figma for design ...

continuing to expand. As the business grows, they are looking for an Online Reputation Coordinator to take ownership of their online reputation, customer feedback and employer brand across a wide range of review platforms and social channels. This is far more than a social media or review management role … with challenging customers and sensitive situations. Day to Day You'll become the central point of contact for the organisation's online reputation, ensuring customer and colleague feedback is not only responded to professionally, but used as a genuine tool for business improvement . Your responsibilities will include: Monitoring ...

journeys that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts … technologists. The Interaction Design team works in collaboration with research, design, delivery, and technology professions, alongside stakeholders to deliver customer focussed design solutions for digital projects, products, and services. This includes the production of design principles, standards, and guidance, and reusable UI/UX solutions that follow best practice ...

nation moving with confidence. About the role As CX insights Manager, you will be the driving force behind the development and delivery of analytics & insight that transform the customer experience. In this dynamic, data-led role, you’ll collect, analyse, and interpret customer insights to generate powerful … actionable intelligence. Your work will amplify the voice of the customer across the organisation, ensuring it shapes and fuels decision-making at every level. You’ll champion the prioritisation of what truly matters most to our customers, creating a lasting impact across the business. Key responsibilities Lead the design ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

third-party systems to improve user journeys. Drive SEO, CRO, AI optimisation and member experience improvements across digital channels. Use analytics and customer insight to monitor performance and identify growth opportunities. Lead digital innovation, including automation, AI tools and workflow improvements. Line manage and develop a Digital Specialist … experience with CMS platforms, website migrations and CRM integrations. Strong knowledge of GA4, SEO, CRO, UX and digital performance optimisation. Experience using data and customer insight to improve user journeys and engagement. A collaborative approach with excellent stakeholder management and communication skills. The ability to lead digital innovation ...

Location: DMGT HQ - High Street Kensington, London Position: Permanent About the Role We're looking for an Analytics Manager - Customer to lead analytics across acquisition and retention, helping us grow and optimise our subscriber base. This role sits within the Central Analytics team and works closely with Customer … reporting to uncover what drives acquisition, conversion, retention, and value, translating data into clear, actionable recommendations that shape business strategy. You will own the Customer analytics pillar end-to-end, helping to managing a team of analysts and ensuring that insight is delivered consistently, at pace, and with ...

excited to be able to launch this new opportunity. As Head of Product Development for Audiology, you’ll help turn clinical expertise, customer insight and emerging technology into products that make a meaningful difference. This is an opportunity to influence the future of our global audiology portfolio … through to launch, adoption and ongoing improvement. Working closely with our strategic development partners, clinical teams and colleagues across marketing, finance, regulatory affairs and customer insight, you’ll help shape hearing aid software, features and functionality around real customer and clinical needs. You’ll also monitor market ...

excited to be able to launch this new opportunity. As Head of Product Development for Audiology, you’ll help turn clinical expertise, customer insight and emerging technology into products that make a meaningful difference. This is an opportunity to influence the future of our global audiology portfolio … through to launch, adoption and ongoing improvement. Working closely with our strategic development partners, clinical teams and colleagues across marketing, finance, regulatory affairs and customer insight, you’ll help shape hearing aid software, features and functionality around real customer and clinical needs. You’ll also monitor market ...

ROLE Biglight's Experience Designers help organisations solve complex customer and business challenges through research, strategy and design. From shaping journeys and defining product experiences to creating wireframes, prototypes and service concepts, we turn insight into solutions that deliver measurable impact. Our Experience Design team brings together … deliver meaningful outcomes for some of the world's leading brands. As a Senior Experience Designer, you'll play a key role in translating customer insight into products, services and experiences. You'll lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients ...

Title - Principal, SolutioningDescription Lead Pearson's global Sales Specialist capability, defining solutioning standards, enablement, best practices and customer engagement strategies that drive sales excellence across International Higher Education. This role may also be known in the market as Principal Solutions Consultant, Director of Solution Consulting, Director, Solutions Consulting, Head … highly strategic leadership role with responsibility for defining the standards, playbooks, enablement programmes and best practices that enable Sales Specialists to deliver exceptional customer outcomes across every stage of the customer journey.Working within the GTM Central Function, you will partner closely with Sales, Product, Marketing, Customer Success ...

Grow strategic customer relationships and help customers get more value from Hubexo Account Manager Bournemouth, Central Hybrid working: 3 days per week in our Bournemouth office, 2 days from home OTE: £65,000–£75,000, including variable compensation Monday to Friday | 35 hours per week We are looking … commercially driven Account Manager to grow revenue within an existing portfolio of strategic customers. This role is focused on expanding and strengthening customer relationships, increasing product adoption, growing contract value and securing longer-term agreements. You will work closely with Customer Success and wider Hubexo teams to make ...

will learn how products are created, prioritised, launched and improved through three placements over two years, working with cross-functional teams to turn customer insight into innovative offerings. The scheme develops skills in product management, customer insight, data analytics and partnering with external stakeholders, while providing ...

Customer Support Team Lead Belfast | Hybrid & Flexible Working £40,000 Base Salary | Total Reward Package circa £52,000 We're working with an innovative Belfast software business entering an exciting new phase of growth. As their customer base expands and new AI‐powered products come to market, they … investing in their Customer Care function by creating an additional Team Lead position. Rather than managing a larger team, you'll have the opportunity to lead a focused group of around five specialists, giving you the time to coach, develop and genuinely influence performance. The Opportunity This is much ...

Retail & Customer Experience Data Analyst Job Role: Retail & Customer Experience Data Analyst Reporting to: Retail Director Location: Head Office, White City Place, West London Contract type: 12 month Fixed Term Contract - Full Time, 37.5 hours per wee k About Us: ME+EM is one of the UK’s fastest … growth and evolution. About the Role: ME+EM is looking for a Retail, CX and Finance Data Analyst with experience in retail and customer analytics to join our marketing team. This is an analytical role in a fast-paced environment, so we’re looking for someone who is inquisitive ...

here — and if the work stops feeling good, we take that seriously. The Product tribe shapes what we build and why. Product teams turn customer insight and research into clear product direction, fast experiments and polished, useful experiences. The tribe is about answering the tough questions — what … whom, and how we measure success. What you’ll be doing own difficult, ambiguous product growth problems and turn incomplete information into measurable customer and commercial outcomes. identify where growth is constrained across acquisition, activation, adoption, retention, expansion, monetisation, pricing, packaging, positioning, or market share. define target outcomes, leading ...

Customer Lifecycle Marketing Manager for EMEA , you will execute the execution of customer expansion, adoption, and engagement programs across the EMEA region. This role focuses on translating global customer lifecycle marketing strategy into regionally relevant programs that drive upsell, cross-sell, retention, and long-term customer value. Reporting to the Director, Customer Lifecycle Marketing, you will partner closely with EMEA leaders across Customer Success, Sales, Product Marketing, and Advocacy to deliver measurable impact across the customer lifecycle. You will balance global consistency with local nuance, ensuring EMEA customers receive meaningful, timely ...