51 to 75 of 90 Customer Insight Jobs in the UK

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints … Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level … you require to be successful. You will be given one day a week to complete your training. The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your customers/customer insights Dealing More ❯

Junior Insight Analyst up to £29,000 Hybrid - 3 days in the office, near Bradford Looking to kick-start your career in data and analytics? This Junior Insight Analyst role is the perfect opportunity to develop your skills, gain hands-on experience, and learn from a supportive insight team. You'll be joining a established consumer brand … where data plays a central role in shaping strategy and improving the customer experience. This position offers fantastic opportunities for growth, whether that's building your technical skills, working with different teams across the business, or taking on more responsibility as you develop. As a Junior Insight Analyst, you'll play an active role in delivering insights that … wider team, you'll support reporting, analysis, and the development of new ways to use data to drive value. Role & Responsibilities: Assisting with regular reporting and analysis to explain customer behaviour. Automating and streamlining existing reports and processes. Supporting the development of new analysis and insight projects. Helping to deliver clear recommendations that shape business strategy. Collaborating with More ❯

grow our Host business in the UK marketplace. Create and launch high-impact GTM campaigns, partnering with sales, product, and data teams. Define product roadmaps with Product Managers using customer insights and commercial goals. Plan and manage budgets for growth marketing activities, working closely with finance and performance teams. Own campaign performance tracking, providing actionable insights and continuous optimisation. … Excellent problem-solving and analytical skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You'll Get 24 days annual leave (plus your birthday off!) Increases by 1 day annually after 3 years (up to 3 extra days) Hybrid working More ❯

conduct regular market and competitor analysis to keep abreast of macro product/tech evolutions across EMEA, including topics of FMS, app integrations and AI Develop targeting strategies, ideal customer profiles, positioning and differentiated value propositions and messaging for the emerging mid-market segment Lead the development of sales enablement materials, supporting both new business and account management sales … teams Work closely with product management teams to build product marketing plans. Lead the go-to-market efforts for new product and feature releases. Customer insights- leverage primary qualitative, quantitative research and rapid experimentation methods to uncover customer insights Triangulate multiple data sources to identify market opportunities and big customer problem spaces Regularly conduct market and opportunity … of key product-led initiatives Required skills: Demonstrable experience in an EMEA product marketing role - supporting product and marketing strategy development, cross-functional execution and GTM Experienced in building customer profiles, value propositions, messaging hierarchies and identifying compelling proof points and ‘reasons to believe’ to support GTM activity. Customer obsessed and tenacious about understanding customer needs, behaviours More ❯

efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost-effective customer experiences across the region. You'll play a pivotal role in building a best-in-class remittance payments platform, helping us better serve customers around the world and solidify … directs the team's efforts around run, grow, and transform-type programs and initiatives. Drive the regional payments funds-in roadmap, making strategic priority decisions informed by market research, customer insights, and business goals. Shapes and evolves the way of working for the product team by establishing high-performing stakeholder relationships with adjacent functions, and by refining agile and … strategy. Ideates and pilots innovative ways of fulfilling our product mission. Owns the product/platform roadmap and continuously makes priority decisions based on business cases, market, user, and customer impacts. Acts as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability. Establishes market positioning More ❯

for a Business Analyst to support a high-impact digital transformation programme. This is a remote opportunity to work with cutting-edge technologies and help shape the future of customer experience, data integration, and identity management. Key Responsibilities Collaborate with stakeholders to define and document business requirements Translate complex technical concepts into clear, actionable insights Support the design and … implementation of enhanced Azure B2C user journeys Work closely with engineering teams to ensure seamless API-first integrations Analyse data flows across Microsoft Customer Insights and Optimizely CDP Ensure alignment with GDPR, SOC 2, and HIPAA compliance standards Facilitate workshops, journey mapping, and process optimisation What You'll Bring Proven experience as a Business Analyst in digital or data More ❯

platform and manage the migration path of all customers onto the new platform Manage, coach the direct reporting Product Managers Align product planning and execution with strategic goals and customer insights Prioritise product initiatives based on value, feasibility, risk, and customer demand Drive the evolution of Workspace (checklists, triage, dashboards) and One Vixio (navigation, search, user UX) Ensure More ❯

Engage with technology executives, engineers, and stakeholders in pre-sales technical conversations and long-term relationship management. Design, develop, and oversee solutions to ensure successful deployment of Kosli, meeting customer control and audit requirements. Develop end user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli Provide product feedback to the engineering team, contributing to the product … roadmap with customer insights. Help shape Kosli's service offerings, including training and onboarding programs for new customers. Support marketing efforts through content creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. You might be a great fit for this role if you have: Live in … AWS/Azure/GCP certifications, CISSP, CISM, or other security certifications are a plus Generous equity plan. Remote-first working environment with travel to our Oslo office and customer sites across Europe (London, Zurich, and more). Opportunity to work on innovative solutions with a passionate and driven team. If you are excited by the idea of transforming More ❯

aligning it with the broader organizational goals. This includes identifying new market opportunities, setting long-term objectives, and ensuring the successful execution of strategic initiatives.; Informed by market intelligence, customer insights, competitive analysis, and strategic foresight. Drive innovation within D&A by identifying emerging technologies and trends in partnership with Product teams. Work with Product teams to oversee the … engagement, and the evaluation of M&A, investment, and venture opportunities in partnership with D&A Leadership Team. Partner with Finance, Transformation and Product Teams to align growth forecasts, customer segmentation, and market coverage strategies. Work closely with the Group Strategy Team to ensure divisional strategy underpins the group strategy.The D&A organisation is comprised of c1,600 colleagues … ensuring that the division is prepared to respond to changing market conditions and unforeseen challenges. Market Knowledge A deep understanding of the data and analytics industry, including market dynamics, customer needs, and competitive landscape, is essential. This knowledge helps inform strategic decisions and maintain a competitive edge in the market.Join us and be part of a team that values More ❯

the bar for both product outcomes and team growth. This role combines strategic leadership with executional depth. You will work closely with engineering, design, and business stakeholders to deliver customer value while ensuring that your product area contributes meaningfully to company goals. What you'll do Define the vision, strategy, and roadmap for your product area, ensuring alignment with … company objectives Lead the end-to-end lifecycle: customer insights, prioritisation, delivery, launch, iteration, and scaling Own key metrics for your area such as adoption, customer satisfaction, and ROI Partner with Design to deliver seamless customer journeys and excellent user experiences Collaborate with Engineering to ensure prioritisation and effective delivery Drive cross-functional alignment with Marketing, Legal … Compliance, Customer Support, and other stakeholders Use data and market insights to make informed trade-offs and guide portfolio decisions Ensure products in your area integrate effectively into the broader ecosystem How you'll lead Act as a player coach, balancing direct product ownership with leadership of PMs in your area Provide mentorship, coaching, and guidance to PMs, helping More ❯

in action? Follow us on We've just launched our Current Account and are looking for a Senior Product Manager to help continue to shape and build out the customer experience and features as it grows. We want to transform the Current Accounts space as we have already done with loans, savings, credit cards and car finance, tying together … opportunity for some serious career defining impact. This is a highly autonomous and high ownership role, strategising how we design and build on our core CA proposition and main customer experiences of Current Accounts (think how you make money move like magic, split bills). Critical to this will be ensuring customers are excited by our product and want … This team must ensure our customers are excited by our product Collaborate closely with the Lead Product Designer and design team to create an optimised and differentiated Current Account customer experience Problem solve with the engineers in your team on how to build solutions, helping them make the right trade-offs to ensure a speedy delivery of value and More ❯

motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Interchange Solutions team is looking for Manager, Product Management to assure our flexible interchange solutions evolve with customer needs … management tools and support strategic initiatives for key accounts. • Provide consultative support to partners and clients, helping them navigate operational challenges and unlock new opportunities. • Translate market trends and customer insights into actionable product improvements. • Lead cross-functional projects to launch new products and optimize existing ones. • Support strategic accounts through implementation and ongoing technical guidance. • Own and maintain … the ability to identify opportunities and solve problems proactively. • Skilled in Excel, PowerPoint, and data tools such as Tableau/Power BI. • Self-driven, collaborative, and passionate about delivering customer-centric solutions. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that More ❯

motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate based on customer intimacy, product and solution strength, and partnership orientation. The Interchange Solutions team is looking for Manager, Product Management to assure our flexible interchange solutions evolve with customer needs … management tools and support strategic initiatives for key accounts. • Provide consultative support to partners and clients, helping them navigate operational challenges and unlock new opportunities. • Translate market trends and customer insights into actionable product improvements. • Lead cross-functional projects to launch new products and optimize existing ones. • Support strategic accounts through implementation and ongoing technical guidance. • Own and maintain … the ability to identify opportunities and solve problems proactively. • Skilled in Excel, PowerPoint, and data tools such as Tableau/Power BI. • Self-driven, collaborative, and passionate about delivering customer-centric solutions. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that More ❯

to include British Telecom, EE, Virgin Media O2, Ericsson, Rogers, Bell Canada, MasMovil, Telenor, FICO, Twilio, and more. About the Position We are seeking a talented and driven Strategic Customer Success Manager to join our growing team in London. This is an individual contributor role that owns customer relationships post-sale, ensuring adoption, retention, and expansion of Hiya … will work closely with Sales, Product, and Support to help our customers maximize the value of Hiya Connect and Hiya Protect. We're excited about you because you are customer-obsessed, thrive in a fast-paced startup environment, and bring excellent communication skills to every interaction. You're data-driven, proactive in problem-solving, and eager to partner with … teams across the business to deliver an outstanding customer experience. What You'll Do Own and execute strategic success plans for enterprise/key accounts Drive quarterly business reviews and strategic roadmap discussions with C-level stakeholders Lead expansion revenue initiatives and upselling strategies Conduct account risk assessments and develop mitigation strategies Influence product strategy through strategic customer More ❯

is for a strategic thinker and hands-on executor who thrives in a fast-paced environment, enjoys working across functions, and is passionate about building products that solve real customer problems. Day-to-day you will: Define and launch a high-impact product strategy, prioritising the top value streams for attribute enrichment based on data, customer insights, and … business goals. Develop and clearly communicate a compelling value proposition for the Attribute Enrichment product, validated by customer feedback. Drive product adoption by leading iterative development and release cycles that directly improve customer experience and satisfaction. Work closely with our PSL and go-to-market teams to reduce time-to-demo, ensuring seamless and rapid testing of attribute … roadmap decisions. Champion a fast-paced, high-quality, iterative product development cycle, ensuring that the team can quickly adapt to change. Collaborate cross-functionally with engineering, product, sales, and customer success to streamline workflows and reduce friction. Be the voice of the customer and the business, ensuring the Attribute Enrichment roadmap aligns with real needs and delivers measurable More ❯

and efficiency while protecting the financial health of the business. You'll design and implement best-in-class processes with a high degree of AI and automation that balance customer experience with strong credit outcomes, using data-driven insights and innovative approaches tailored to the unique dynamics of the car loan market. This is a high-impact role for … owning the end-to-end collections and recoveries strategy, from early-stage arrears through to late-stage recoveries and external partnerships. Building scalable processes, policies, and playbooks that balance customer care, operational efficiency, and commercial outcomes. Delivering in-market results by driving repayment performance, reducing arrears rates, and optimising recovery strategies. Establishing and managing relationships with external agencies, technology … other partners critical to collections and recoveries. Recruiting, coaching, and leading a high-performing team while embedding a culture of accountability, empathy, and continuous improvement. Using data, AI, and customer insights to identify trends, inform strategy, and continuously improve processes. Ensuring all activities meet regulatory, legal, and compliance standards, with a strong focus on the fair treatment of customers. More ❯

Interim Director, Customer Experience Analytics Role: Interim Cx Analytics Director Client: Major Pharmaceutical Organisation Location: London hybrid - 2-3 days per week onsite Duration: Initially to end of December 2025, scope to extend 6 months. A senior leader to define and drive the customer experience (Cx) analytics strategy across a global Pharmaceuticals business. This role will lead the … vision, roadmap, and delivery of advanced analytics capabilities that power better customer engagement, omnichannel performance, and strategic decision-making. Key Responsibilities Define and own the Cx analytics strategy and roadmap, ensuring alignment with business, digital, and data teams. Lead the design and delivery of Cx analytics products (e.g., measurement frameworks, segmentation, customer effort score, HCP insights). Partner … with global, regional, and digital teams to ensure analytics enables omnichannel customer engagement. Collaborate with enterprise data, performance analytics, and AI colleagues to align on vision and integrate solutions. Act as product owner for select analytics tools, ensuring adoption and value delivery. Build and manage a network of third-party partners to deliver projects and ongoing operations. Bring external More ❯

prospects for the sales team. Represent Reachdesk at SaaS industry events, webinars, and partner gatherings to expand networks and generate new business opportunities. Collaborate closely with Sales, Marketing, and Customer Success teams to ensure smooth lead handoff, alignment on messaging, and customer insights. Continuously analyze outreach results and iterate tactics to improve prospect engagement and conversion rates in More ❯

with the team and wider business. The role... Strategic planning to increase sales performance within your assigned areas for year on year growth, create monthly promotional campaigns tailored to customer demands and market trends to maintain a strong market presence. Data analysis across online performance, customer insights and market research to identify and action improvements Ensure content is … availability to maximise sales and profit against objectives Contribute to continuous improvement measures to support business growth and success Carry out market research to keep on top of trends, customer demand and competitor activity Reporting to management on performance, development areas and competitor activity The desired candidate will have... Ideally existing experience within a similar role in Ecommerce or More ❯

impact across industries. In this role, you'll also act as a product evangelist, promoting the value of Voice AI both internally and externally, while prioritizing initiatives that balance customer outcomes, technical feasibility, and business goals. By collaborating with engineering and go-to-market teams, you'll shape features, guide development, launch new products, and iterate quickly to achieve … measurable success. This position is both strategic and collaborative, requiring vision as well as execution. You'll transform customer insights into product roadmaps, align cross-functional stakeholders, and help accelerate the global adoption of Speechmatics' Voice AI technology. Responsibilities Leading the strategy and execution of our world beating Voice AI products from development to GTM. Igniting enthusiasm internally and … doing and why. Helping us scale at pace by accelerating our Product Led Growth with developers, implementing GTM engineering approaches and building momentum in our ICPs. Effectively gathering market, customer and technical understanding and driving the product roadmap based on this. Who we are looking for Full spectrum product veteran with multiple examples of leading cross functional teams to More ❯

ll be doing? Craft and own a bold Beauty eCommerce strategy that smashes growth targets and sets new standards in the industry. Spot trends before they happen - use data, customer insights, and competitor analysis to unlock new opportunities and stay ahead of the curve. Partner with top beauty brands to elevate product listings, sharpen pricing, and deliver irresistible promotions. … app experience to keep customers inspired, engaged, and coming back for more. Collaborate cross-functionally with UX, tech, marketing, and supply chain teams to create seamless, end-to-end customer journeys. Lead innovation in personalisation and discovery, making the Beauty experience feel tailor-made for every shopper. Location: This is a hybrid role based in London or Nuneaton, with More ❯

execution, with a particular focus on the Emerging Mid-Market segment . Key Role Responsibilities: Developing and executing go-to-market strategies for new product features and launches. Building customer profiles, targeting strategies, and messaging frameworks. Creating engaging marketing and sales enablement materials. Conducting customer research and insight gathering to inform product roadmap decisions. Partnering cross-functionally … B2B product marketing, ideally within the tech sector. EMEA experience would be highly valuable Strong background in end-to-end GTM planning and execution. Ability to leverage data and customer insights to shape strategy. A collaborative, self-motivated individual with excellent people skills and a "can-do" attitude. If you have the relevant background in B2B tech product marketing More ❯

and go-to-market teams to define and execute our payment strategy. Responsibilities Strategic Leadership: Lead the definition and execution of our new payment proposition, ensuring alignment with both customer needs and business strategy. Product Innovation: Drive the launch of innovative online payment solutions from concept to production, solving complex challenges and capturing new market opportunities. Customer-Centric … teams. Execution at Scale: Prioritize backlog tasks and manage day-to-day activities to balance long-term strategic thinking with operational excellence. Stakeholder Management: Regularly report on project milestones, customer insights, and progress against KPIs to leadership. Skills and Qualifications Zero-to-one Product Launch Experience: Demonstrated ability to bring innovative online payment solutions from concept to market while … navigating ambiguity. Customer-Focused Mindset: Strong experience conducting customer interviews and leveraging insights to shape product strategy and execution within the online payments domain. Payments Expertise: A background in online payment systems, fintech, or financial technology is highly preferred. Must have experience implementing detailed solutions for complex use cases like payment processing, fraud prevention, compliance, and international payments. More ❯

and go-to-market teams to define and execute our payment strategy. Responsibilities Strategic Leadership: Lead the definition and execution of our new payment proposition, ensuring alignment with both customer needs and business strategy. Product Innovation: Drive the launch of innovative online payment solutions from concept to production, solving complex challenges and capturing new market opportunities. Customer-Centric … teams. Execution at Scale: Prioritize backlog tasks and manage day-to-day activities to balance long-term strategic thinking with operational excellence. Stakeholder Management: Regularly report on project milestones, customer insights, and progress against KPIs to leadership. Skills and Qualifications Zero-to-one Product Launch Experience: Demonstrated ability to bring innovative online payment solutions from concept to market while … navigating ambiguity. Customer-Focused Mindset: Strong experience conducting customer interviews and leveraging insights to shape product strategy and execution within the online payments domain. Payments Expertise: A background in online payment systems, fintech, or financial technology is highly preferred. Must have experience implementing detailed solutions for complex use cases like payment processing, fraud prevention, compliance, and international payments. More ❯

Narvar is growing! We are hiring an Mid-Market Customer Success Manager to help scale our customer base. You are a person who is self-motivated and willing to learn and take action. You get to work with our amazing Customer Success team. Day-to-day Own the health and success of your customers from go-live … through renewal and expansion Proactively engage clients at key moments to reinforce value, uncover growth opportunities, and build long-term advocacy Leverage data and customer insights to monitor account health, forecast outcomes, and proactively mitigate churn risk Collaborate closely with Product, Engineering, and carrier/logistics teams to relay customer feedback and influence solutions aligned with operational needs … Partner with Sales to plan, forecast, and execute on renewals and expansion opportunities Help scale the Customer Success function by contributing to documentation, process improvements, and best practice sharing What we're looking for 5+ years of experience in a Customer Success Manager role at a SaaS company Deep understanding of Shopify features and experience working with Shopify More ❯