51 to 75 of 325 Customer Insight Jobs in the UK

Business Partner - Digital & Marketing Focus Manchester - Hybrid £75,000 - £85,000 + bonus + car allowance Excellent Benefits Are you a commercially astute finance professional passionate about digital transformation, customer insight, and driving business performance? This is an exciting opportunity to join a major UK retailer as a Senior Commercial Finance Business Partner , playing a pivotal role in … impact insights that inform strategic decisions and fuel business growth. What you'll be doing: Act as the finance lead for all things digital-supporting initiatives across e-commerce, customer experience, and omnichannel performance Analyse key drivers such as customer acquisition cost, retention, lifetime value, ROAS (return on ad spend), and channel performance (paid, organic, social, email, etc. … . Collaborate with IT and marketing teams to assess ROI on tech investments, platform upgrades, and digital campaigns. Lead monthly performance reviews and provide forward-looking insight to influence decision-making. Develop and manage digital KPIs, dashboards, and financial models that support commercial decisions. Contribute to budgeting, forecasting, and long-range planning cycles, ensuring alignment with business strategy. Support More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Associate within the Customer Success Team, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta … of proactive email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta's customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta's success over the last year was exponential and we are now working to … solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Associate within the Customer Success Advisory Team, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you More ❯

About The Role Customer Experience (CX) are recruiting for a BI & Data Product Owner on a Full Time, permanent basis. Reporting to the Data Strategy Manager, you will take ownership of Power BI and the key sales funnel reporting datasets for VWG UK. You'll play a central role in driving Power BI adoption across the business and ensuring … healthcare, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle. Customer Experience (CX) In CX, we deliver the technology and capabilities that make sure our customers get the best possible service across all our brands. Covering everything from data, systems … and customer insight, we support marketing and online sales by focusing on customer needs and experiences. Join us and you'll help to meet customers' rapidly changing expectations. About Us Volkswagen Group We're driven by difference. With six big brands under one roof - each with its own history, designs and innovations - we've created some of More ❯

teams. Key Responsibilities Partner with the Director of Product/SLT to define and deliver a strategic product roadmap for your domain, driven by data, user research and market insight Manage and mentor other Product Managers, supporting their growth, unblocking their challenges, and driving alignment across your domain and others Create and maintain a prioritised product backlog parallel tracking … discovery and delivery Define, track and measure OKRs ensuring tangible improvement to performance metrics Champion a test-and-learn culture grounded in data and customer insight, balancing experimentation with pragmatic delivery Create a strong voice-of-customer feedback loop for your domain, ensuring user needs are understood and surpassed Create user stories and acceptance criteria for your … culture within Product & Design Skills and Experience Extensive experience in product management, with a proven track record of owning and delivering high-impact, scalable solutions that drive commercial and customer value Experience defining product roadmaps driven by data, user research and market insight Proven expertise in developing voice-of-customer feedback loops and usability testing to inform More ❯

Client Success Lead - Innovative Technology London, United Kingdom Posted on 20/06/2025 Not every client success role lets you shape cutting-edge autonomous technology through deep customer relationships. This one does. Join a Boeing-backed team building the future of autonomous drone operations. We're not just another tech startup, we're pioneering technology that's … already being deployed by National Grid and major operators across critical sectors, and we need someone who can turn customer insights into product innovation. Why Join? Deep customer relationships that drive innovation: Build partnerships where your understanding of client needs directly shapes how our autonomous technology evolves. Strategic influence on product development: Your customer insights will influence … deployed: Work with autonomous systems that are conducting real missions today, not theoretical prototypes. Shape an emerging technology: Help define how autonomous drone technology develops by understanding and translating customer requirements. Join a company that's scaling now: This is the perfect moment to join. We're rapidly expanding with proven technology, growing customer base, and accelerating commercial More ❯

projects and the implementation of their features and services. Drive the successful performance of products into the appropriate sales segments and market Ensure products deliver excellent internal and external customer experience Continuous management of existing products, including driving business efficiencies Contribute towards the overall cyber security product strategy with responsibility for shaping your individual product/portfolio strategy and … Key contributor and collaborator across the Security Product community, working effectively with GTM and Product Marketing Forge strong relationship with Sales, driving performance but also ensuring we gain valuable customer insight which we feed back into future product development and product backlog Creation and management of valuable Sales enablement Maintain good understand of the market utilising available market … to optimise product performance Product specific engagements with key partners and vendors, in conjunction with SCM and Partner teams Regular updates to management stakeholders on product performance Sales and Customer engagements to promote products, answer enquiries and gain feedback Marketing and Propositions interlock to ensure alignment to strategic direction Who you are Product Management experience with the proven ability More ❯

projects and the implementation of their features and services. Drive the successful performance of products into the appropriate sales segments and market Ensure products deliver excellent internal and external customer experience Continuous management of existing products, including driving business efficiencies Contribute towards the overall cyber security product strategy with responsibility for shaping your individual product/portfolio strategy and … Key contributor and collaborator across the Security Product community, working effectively with GTM and Product Marketing Forge strong relationship with Sales, driving performance but also ensuring we gain valuable customer insight which we feed back into future product development and product backlog Creation and management of valuable Sales enablement Maintain good understand of the market utilising available market … to optimise product performance Product specific engagements with key partners and vendors, in conjunction with SCM and Partner teams Regular updates to management stakeholders on product performance Sales and Customer engagements to promote products, answer enquiries and gain feedback Marketing and Propositions interlock to ensure alignment to strategic direction Who you are Product Management experience with the proven ability More ❯

starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations. We've raised $100M in total funding from Bain Capital Ventures … own each stage of the AI Agent building process. This can include: Collaborating with engineering to design a new product feature Writing and testing prompt logic for a specific customer use case Working with a customer's executive team to define their AI roadmap You'll partner closely with every team at Decagon: Go-To-Market, Design, Engineering … and across our leadership team. You'll become a key source of customer insight guiding our long-term product roadmap. APMs at Decagon own their own portfolio of agents from end-to-end and are trust to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales. More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

business. The platform has now been taken to market to enable other businesses in our sector and other industries globally to deliver market leading service delivery and an unrivalled customer experience. This SaaS business is called Avayler (). About Avayler: At Avayler when we talk about growth, we don't just mean your career trajectory. Growth to us means … growing team. If you are looking for your next adventure, look no further The role As a Senior Product Manager at Avayler, you'll lead the development of innovative, customer-centric software that's transforming the automotive service industry. From market research and competitor analysis to roadmap planning and cross-functional collaboration, your focus will be on building and … evolving products that genuinely solve real-world customer problems. You'll play a central role in shaping features, optimising value, and ensuring our products are commercially successful across global markets. You thrive in a fast-paced environment and aren't afraid to get stuck into a variety of challenging projects. With an entrepreneurial mindset and SaaS experience under your More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

Science function further within our well-established strong data-driven Centralised Analytical department. Our Data Science mission is to build machine models in the production environment relative to Marketing, Customer Insights, and Safer Gambling and establish a strong culture of data-driven decision-making in our organisation's strategy. We are looking for a well-established Data Scientist at More ❯

alignment to group objectives and client needs. Own product performance - tracking, analysing and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution. Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions. Shape product roadmaps that deliver both shortterm value and long-term differentiation—balancing ambition with feasibility. Work directly … well-maintained and clearly prioritised backlog that delivers value early and often. Champion simplicity and usability - ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas. Embed AI tools and automation into both internal product processes and client-facing features to enhance productivity, insight and decision-making. Collaborate cross-functionally with Commercial, Service … and opportunities for growth. What are we looking for? Proven experience owning digital products in a tech-enabled or service-oriented environment. A commercially minded product thinker who blends customer empathy with business acumen. Strong strategic capability, combined with hands-on delivery experience. Excellent communication and stakeholder management skills—able to influence at all levels. Comfort working in environments More ❯

property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Lead the organization’s data science initiatives, developing advanced analytics strategies, and driving innovation through AI and machine learning Develop More ❯

property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Lead the organization’s data science initiatives, developing advanced analytics strategies, and driving innovation through AI and machine learning Develop More ❯

close prior to the specified closing date. Please apply as soon as possible if interested. About the role We are looking for an analytics leader to take our extensive Customer data and develop it into a strong strategic asset right at the heart of our business. As our Customer Analytics Manager, you and your team wont just analyse … data, you will create key insight that drives everything we do. This is a high impact role, where you will be a strategic partner to the entire business. You will lead the measurement and optimisation of customer behaviour, online performance and marketing effectiveness, ensuring every insight you uncover contributes directly to our long term goals. The role … talented analysts, fostering a culture of curiosity and commercial focus. Your leadership will be pivotal in shaping their careers and ensuring their work directly drives business successes. Drive our Customer Data Strategy: Working closely with key business stakeholders, you will play a driving force in shaping and delivering our customer data strategy. You will be responsible for enhancing More ❯

are now hiring an Analytics Manager professional to shape and drive their analytics function. The Role As the Analytics Manager , you will be the go-to person for data insight delivery across both client-facing and internal operational reporting. You’ll work closely with the product and data teams to improve the platform's performance, enhance reporting processes, and … guide the future of customer insight delivery, with plans to build a live portal within the next 12–18 months. You’ll also play a key leadership role, mentoring and growing a small team of analysts, while remaining hands-on in SQL, Python, and dbt. Your day to day: Own and deliver customer-facing reports that provide … insight into insurance risk and matching decisions Act as the principal point of contact for any client queries on data, portfolio insights, or platform performance Develop and maintain operational dashboards and reports to support internal teams Collaborate with the Product team to enhance the platform’s data services, including planning for a live, self-serve portal (Metabase) Lead, mentor More ❯

are now hiring an Analytics Manager professional to shape and drive their analytics function. The Role As the Analytics Manager , you will be the go-to person for data insight delivery across both client-facing and internal operational reporting. You’ll work closely with the product and data teams to improve the platform's performance, enhance reporting processes, and … guide the future of customer insight delivery, with plans to build a live portal within the next 12–18 months. You’ll also play a key leadership role, mentoring and growing a small team of analysts, while remaining hands-on in SQL, Python, and dbt. Your day to day: Own and deliver customer-facing reports that provide … insight into insurance risk and matching decisions Act as the principal point of contact for any client queries on data, portfolio insights, or platform performance Develop and maintain operational dashboards and reports to support internal teams Collaborate with the Product team to enhance the platform’s data services, including planning for a live, self-serve portal (Metabase) Lead, mentor More ❯

where we're headed. Owning the end-to-end user experience - mapping journeys, identifying opportunities for improvement, and shaping holistic solutions that balance user needs with business goals. Championing customer insight - defining how and when we learn from users, leading research initiatives, and embedding evidence-led design thinking across teams. Using data to uncover opportunities - proactively working with … analysts and product managers to identify user pain points, spot trends, and shape opportunities into impactful, insight-led design solutions. Collaborating across disciplines - working closely with engineers, analysts and stakeholders e.g. underwriting to shape product strategy and ensure design is considered at every stage. Facilitating alignment and clarity - running effective workshops and reviews, translating insights and ideas into actionable … design - evolving our design systems, patterns, and principles to ensure we maintain a cohesive, scalable, and modern design language. What the team has been up to recently: Reimagining the customer experience from the ground up - rebuilding Tempcover's app and website to be faster, more intuitive, and ready for the future. Designing new journeys and UX foundations to better More ❯

SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and Townsville. … platform with products that give front line workers a voice, and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement. Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?" An exciting opportunity has arisen for a … customer-centric and ambitious, Senior Account Manager within our Enterprise team to join our EMEA Sales function.Our Senior Account Managers play an instrumental role in developing and managing customer relationships at an Enterprise level through effective business partnership and solving customer problems.Your collaborative, personable and driven approach, coupled with your strategic value-driven thinking, will seal your More ❯

team - Employer of the Year Housing Heroes awards 2025 and one of LinkedIn's Top Companies 2024 We're seeking a candidate with working knowledge of Microsoft Dynamics 365 Customer Insights - Journeys (Real Time) to support our Dynamics 365 Sales and Marketing systems customers. Your responsibilities will include logging, triaging, and resolving support tickets promptly, keeping customers informed, and More ❯

team today - this is an exciting time to join us! As our Dynamics CRM Technical Consultant, you'll develop and support our Dynamics 365 Sales and Marketing systems (including Customer Insights - Journeys) and customers aligned to our Latimer development business. With your excellent analytical, problem solving, stakeholder engagement and communication skills you'll ensure support tickets are logged, triaged More ❯