apply best practices and continuous process improvements - Influence internal technical teams to drive multisystem process & system changes - Provide scalable solutions for continued scale product and service offerings - Set project requirements and drive results across internal and external - Drive continuous improvement initiatives to lower risks and reduce lead times. - Influence partner processes, technologies, and policies to achieve mutual benefits for … both organizations in a sustainable manner. - Analyze production schedules and demand forecasts, ensuring our customerrequirements are met, whilst maximizing site utilization - Drive complex business analysis to identify business opportunities to improve internal and external processes A day in the life - Review Production Metrics and Escalations: Begin the day by reviewing key performance indicators (KPIs) from the previous … into business analytics to identify potential areas for improving internal and external processes. Present findings to relevant teams and propose scalable, data-backed solutions to enhance production efficiency and customer satisfaction. - Team Sync on Technical Systems Changes: Collaborate with internal technical teams to discuss necessary system changes that can drive improved efficiencies in cross-functional processes. Provide clear requirementsMore ❯
apply best practices and continuous process improvements - Influence internal technical teams to drive multisystem process & system changes - Provide scalable solutions for continued scale product and service offerings - Set project requirements and drive results across internal and external - Drive continuous improvement initiatives to lower risks and reduce lead times. - Influence partner processes, technologies, and policies to achieve mutual benefits for … both organizations in a sustainable manner. - Analyze production schedules and demand forecasts, ensuring our customerrequirements are met, whilst maximizing site utilization - Drive complex business analysis to identify business opportunities to improve internal and external processes A day in the life - Review Production Metrics and Escalations: Begin the day by reviewing key performance indicators (KPIs) from the previous … into business analytics to identify potential areas for improving internal and external processes. Present findings to relevant teams and propose scalable, data-backed solutions to enhance production efficiency and customer satisfaction. - Team Sync on Technical Systems Changes: Collaborate with internal technical teams to discuss necessary system changes that can drive improved efficiencies in cross-functional processes. Provide clear requirementsMore ❯
customers' needs in a consultative manner Craft campaign specific strategies, procure resources and secure management commitment to ensure successful execution Create metrics to monitor campaign project status and budget requirements Initiate, maintains and advance customer relationships and work to be accepted as a trusted business partner by the customer Establish, maintain and expand network to address customer needs and keep lines of communication open Develop customer solutions by coordinating and integrating with internal and external processes and divisions to provide a competitive advantage and to foster business growth with acceptable margins Identify future business opportunities and promote the value of Boeing portfolio and partnership Develop strong relationships within Jeppesen with the aim to partner, engage … and existing customers Lead preparation of proposals by developing themes and discriminators and ensures correct members and resources are included in the team Recommend alternative means of compliance to customer requests Review and contribute to the final draft materials Challenge recommended scope and cost to ensure compliance and competitiveness. Lead negotiations and finalize commitments, ensuring mutual benefit to the More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Anson Mccade
client needs no introduction and has a strong reputation for career progression and skill up opportunities. This role is ideal for Network Security experts with the ability to translate customerrequirements into actionable plans On offer - Salary up to £65k - D.O.E - Hybrid working - 2/3 days on site - Basingstoke - 10-15% Company Bonus - £6,000 Vehicle allowance … leave plus bank holidays and more - 1st class skill up and career progression opportunities What do I need? - Experience with Network design and documentation creation - Strong ability to translate customerrequirements into actionable plans in regard to network security - Can work cross departmentally advising technical delivery engineers to changes in design and delivery - Strong core networking knowledge or More ❯
Maidenhead, Berkshire, United Kingdom Hybrid / WFH Options
Wireless Logic Group
is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in … the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal teams to optimize our migration processes. Identify, create, and implement Continuous Improvement (CI) initiatives to More ❯
A fantastic opportunity has arisen for a Systems Engineer to join a multi-disciplinary design team, taking ownership of the design, development and proving of control algorithms to ensure customer performance requirements are successfully met. This role performs the duties of developing and modelling control systems, defining requirements, and working collaboratively across engineering disciplines, reporting to senior … algorithms for both analogue and digital systems, typically in the control of BLDC motors Modelling of systems and performance analysis of the selected control algorithm Derivation of sub-system requirements (mechanical, electronics, software) Identification of suitable electro-mechanical components (electric motors and feedback sensors) and co-ordination with suppliers where needed Definition of design proving plans, design proving testing … of electric motors and drive/commutation strategies such as Field Oriented Control (FOC) or Space Vector Pulse Width Modulation (SVPWM) techniques Ability to generate sub-system or component requirements from a set of customerrequirements in support of system architecture development Understanding of DO-178C or DO-331 standards and the code generation processes specified The More ❯
World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer teams … customers on best practices and skills to drive greater self-sufficiency Drive Platform Adoption: Help customers uncover new use cases and drive adoption across their teams. Translate key business requirements into effective solutions that drive customer value Guide customers on system and data architecture, including best practice integrations with CDW’s such as Snowflake and Databricks Oversee the More ❯
World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer teams … customers on best practices and skills to drive greater self-sufficiency Drive Platform Adoption: Help customers uncover new use cases and drive adoption across their teams. Translate key business requirements into effective solutions that drive customer value Guide customers on system and data architecture, including best practice integrations with CDW’s such as Snowflake and Databricks Oversee the More ❯
World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer teams … customers on best practices and skills to drive greater self-sufficiency Drive Platform Adoption: Help customers uncover new use cases and drive adoption across their teams. Translate key business requirements into effective solutions that drive customer value Guide customers on system and data architecture, including best practice integrations with CDW’s such as Snowflake and Databricks Oversee the More ❯
World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer teams … customers on best practices and skills to drive greater self-sufficiency Drive Platform Adoption: Help customers uncover new use cases and drive adoption across their teams. Translate key business requirements into effective solutions that drive customer value Guide customers on system and data architecture, including best practice integrations with CDW’s such as Snowflake and Databricks Oversee the More ❯
london (city of london), south east england, united kingdom
Mind Detect
World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer teams … customers on best practices and skills to drive greater self-sufficiency Drive Platform Adoption: Help customers uncover new use cases and drive adoption across their teams. Translate key business requirements into effective solutions that drive customer value Guide customers on system and data architecture, including best practice integrations with CDW’s such as Snowflake and Databricks Oversee the More ❯
World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London ( hybrid – 2 days in office ). In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer teams … customers on best practices and skills to drive greater self-sufficiency Drive Platform Adoption: Help customers uncover new use cases and drive adoption across their teams. Translate key business requirements into effective solutions that drive customer value Guide customers on system and data architecture, including best practice integrations with CDW’s such as Snowflake and Databricks Oversee the More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
MECS Communications Ltd
Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities … leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross More ❯
Our client is a global leader in precision test and measurement solutions, serving industries such as telecommunications, electronics, automotive, and aerospace. They are seeking a knowledgeable and customer-focused Customer Support Engineer with hands-on experience in test equipment to join their technical support team. Key Responsibilities Provide technical support for customers using electronic test equipment, both remotely … and on-site when required. Troubleshoot hardware and software issues, ensuring timely and effective resolution. Collaborate with engineering, product, and sales teams to understand customerrequirements and provide tailored solutions. Conduct product demonstrations, training sessions, and technical presentations for clients. Maintain accurate records of support cases, resolutions, and follow-up actions. Assist in the creation of technical documentation … FAQs, and knowledge base content. Keep up to date with new products, industry trends, and customer needs. Qualifications & Experience Bachelor's degree in Electrical Engineering, Electronics, or a related technical field. Proven experience supporting or working with electronic test equipment (e.g., oscilloscopes, signal generators, spectrum analyzers). Excellent troubleshooting, analytical, and problem-solving skills. Strong communication skills, with the More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support us as we grow. Role at … Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, Wholesale, Warehouse and Distribution businesses Your Background/Skills: Software Implementation, Software Demonstration/… Training, Customer Services and Support, Excellent Communication, ERP Software solutions and consultancy The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses More ❯
Maidenhead, Berkshire, United Kingdom Hybrid / WFH Options
Wireless Logic Group
is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … of the advert to engage them and then what's the ongoing part that should be used for perf management? Join the Wireless Logic Adventure: Role Overview: As a Customer Success Manager, you will be the driving force behind customer happiness for our clients in the Rest of World (ROW) team. You'll partner with the sales function … succeed with our wider portfolio of IoT products and services. You'll be a high-performing, proactive, and self-managed individual who thrives in a fast-paced, collaborative environment. Customer Onboarding: Facilitate the smooth transition of new customers, ensuring they are onboarded effectively through platform training and coordinating support. Relationship Management: Build and maintain close, long-term relationships with More ❯
Liverpool, England, United Kingdom Hybrid / WFH Options
Pareto
to successfully implement the software for customers within given timeframes and manage their expectations and budget throughout the implementation phases. You will also act as the "voice of the customer," helping to shape the direction of the product strategy and roadmap. Building strong working relationships with internal teams such as Sales, Software Development, and Helpdesk is also a key … part of the role. Key Responsibilities Conduct demonstrations and consulting sessions (on the phone and in-person). Document and validate customer business requirements and map them to Concerto functionality. Advise customers on best-practice implementation approaches. Plan, manage, and communicate project progress, achieving milestones and maintaining momentum. Configure the Concerto application to meet customerrequirements … data collation and manipulation tools like Excel. Familiarity with the concept of Software as a Service (SaaS) and project management methodologies. Excellent communication skills and the ability to build customer relationships. The ability to multitask and engage with multiple projects and customers simultaneously. Core qualities and attributes include being a self-starter, highly organised, adaptable, and a collaborative team More ❯
Farnborough, Hampshire, South East, United Kingdom
DXC Technology
operational capability expertise to the Design Authority and Project Teams to support the engineering process and the growth of the AMPA mission planning product capability and to ensure that customerrequirements are fully understood. Act as user liaison/system trainer between DXC Technology and the mission planning system end-users (e.g. aircrew, operations personnel and system administrators … ensuring the operational capability of the system is maintained. Job Description Essential Job Functions Requirements Analysis: Through frequent contact with the customers users and Project Teams, ascertain from a users perspective, a detailed understanding of User Requirements and their context. Once established, ensure the User Requirements are accurately translated into System Requirements for product development. Product … Development: Assist with the production of the initial high level design documentation, translating the User Requirements into a vision of how the functionality enhancements should be implemented within the AMPA system. Thereafter, through continuous monitoring of product development, ensure that each iteration of the developing software meets both the requirements and expectations of the customer. Advise on all More ❯
project attributes o Risk and opportunity management, change control, stakeholder management o Closure and handover to business as usual * Understanding of the product suite in order to translate the customer's business objectives into a "fit for purpose" solution * Understanding customerrequirements and managing customer expectations * Facilitation and delivery of workshops and training sessions * Provide guidance … and support to team members on project management methodologies * Quality management reviews prior to customer delivery Project Manager Experience and Professional Qualities * At least 3 years Project Management experience throughout the full Project Management Lifecycle * Working knowledge of Change Control * Working knowledge of various delivery methodologies (i.e. Agile, Waterfall, PRINCE2) * Previous IT software implementation experience * Strong analytical, troubleshooting and More ❯
work we do here . You will play a pivotal role in crafting and executing knowledge management strategies that empower our customers with self-service options and support our Customer Success teams in France, the US and the UK. By understanding their needs and leveraging insights, you will ensure that our internal and external knowledge resources are relevant, accessible … and effective in enhancing the customer experience and aligning with the department's goals and objectives. Your mission Lead strategy development and implementation for managing knowledge to enhance customer self-service and internal resources Direct the Knowledge Team in creating, updating, and organizing accessible internal and external content Collaborate with cross-departmental teams to identify content needs, ensuring … alignment with customerrequirements and product updates Collaborate with Customer Success team members to create and distribute effective communication materials, such as social media posts, Youtube videos, Help Center content, chatbot improvements Utilize customer feedback and support data to refine knowledge content, aiming to improve customer satisfaction and reduce inquiries Maintain content standards for consistency More ❯
across various locations in the UK, Europe, Asia Pacific and Latin America. Getronics are the founders and leading member of the Global Workspace Alliance with a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for a Lead Deal Architect to … made last year under our RecogniseMe scheme Team Purpose: The Solution Design teamwork as an autonomous function specifically tasked to work alongside Business development and design innovative solutions to customer business needs. The team is comprised of a growing number of architects supported by Technical Architects, Bid Management and Pricing Consultants. The Solution Design team are the main contributor … to conclusion, from the pre-sales stage supporting Business development leads in qualifying and scoping deals through to solutioning designs, gaining stakeholder approvals, driving cost and risk models and customer presentations finalising with contract schedule revision, negotiations and handover to delivery. The Lead Deal Architect will design outsourcing and managed service solutions that enable Getronics to drive growth by More ❯
to anyone wishing to have a career within the mobile telecommunication's industry (Trainee Project Co-ordinator's). If you are organised, proactive and able to provide excellent customer service, we want to hear from you. The successful candidate's will be responsible for but not limited to: Maintaining and developing existing project trackers, staff scheduling and booking … resource allocation; Assisting the Project Manager: managing and overseeing current key accounts in-line with Company and client procedures; managing the design works and quotations in-line with customerrequirements and timescales; managing the implementation of the business health and safety policy in projects; managing the control of hired plant and ensuring it is fit for purpose prior … to use and its hire is controlled; managing the logistics of plant, labour and materials for projects; managing the preparation, production and delivery of precise customer required handover documentation in timescales required; Co-ordinating client survey requirements; Co-ordinate sub-contractors where required to ensure that clients demand's are met after gaining authorisation from the Project Manager More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
HF Group
to anyone wishing to have a career within the mobile telecommunication's industry (Trainee Project Co-ordinator's). If you are organised, proactive and able to provide excellent customer service, we want to hear from you. The successful candidate's will be responsible for but not limited to: Maintaining and developing existing project trackers, staff scheduling and booking … resource allocation; Assisting the Project Manager: managing and overseeing current key accounts in-line with Company and client procedures; managing the design works and quotations in-line with customerrequirements and timescales; managing the implementation of the business health and safety policy in projects; managing the control of hired plant and ensuring it is fit for purpose prior … to use and its hire is controlled; managing the logistics of plant, labour and materials for projects; managing the preparation, production and delivery of precise customer required handover documentation in timescales required; Co-ordinating client survey requirements; Co-ordinate sub-contractors where required to ensure that clients demand's are met after gaining authorisation from the Project Manager More ❯
talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will … Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring … competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service Performance Management & Customer Support Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement. Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals More ❯
talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work closely with the technical support team to drive service excellence. The ideal candidate will … Support the development and optimization of preventive maintenance, troubleshooting, and spare parts management processes. Monitor and promote the execution of Service Level Agreements (SLAs) to improve response times and customer satisfaction. Work with customer success, sales teams, and third-party service providers to ensure consistent service delivery. Responsible for the selection, onboarding, and management of service partners , ensuring … competitiveness. Establish and monitor performance KPIs for service partners , driving ongoing improvement in service quality. Support the development of service partner management processes and evaluation mechanisms. Service Performance Management & Customer Support Monitor key service performance indicators (KPIs) and promote data-driven continuous improvement. Participate in customer meetings, responsible for communicating and reporting service KPIs, and providing improvement proposals More ❯