Learning & Development Manager
- Hiring Organisation
- EXL Service
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent
Summary of the role: As Learning & Development Manager (also referred to as Service Development Manager), you will oversee the evolution of the service desk, working with our offshore teams to integrate Learning and Development (L&D), Quality Assurance (QA), Business Continuity and Regulatory Compliance … support high-volume operations in the client environment for SMETS and Switching services. Reporting to the Service Centre Manager, this role will ensure that our colleagues are equipped to handle client requirements and deliver service excellence across the utilities industry. You will partner closely with the Customer, Change ...