Leeds, England, United Kingdom Hybrid / WFH Options
ReCulture
Ability to remain calm in a high-pressure environment. Demonstrable experience of working with ITIL-based processes. Strong awareness of Cyber Security Threats. Desirable: ITSM Software (Remedy, ServiceNow, Samanage). ITIL Qualifications. What You'll Receive in Return: 25 days’ annual leave Birthday privilege day and Christmas shutdown Holiday buy more »
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »
Ability to create and run reports Awareness of Change and Release Management Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement Excellent organisational skills and able to take a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication more »
tasks in high-pressure environments. Excellent time-management and organisational skills. Ability to challenge and improve existing processes constructively. Desired Skills: Familiar with ITServiceManagement toolsets (e.g., Cherwell, Remedy, ServiceNow). Experience with centralised monitoring tools (e.g., SolarWinds, Nagios, Icinga). Proficiency with Windows 10 and Windows Server more »
users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with ITServiceManagement (ITSM) best practices within the ITService Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with ITServiceManagement (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »
Ability to create and run reports • Awareness of Change and Release Management • Excellent written and verbal communication skills with a genuine enthusiasm towards ITservicemanagement • Excellent organisational skills and able to take a methodical approach • Excellent customer service skills • Strong and confident presentation skills • Professional verbal and written communication more »
and its customers priorities and in line with agreed programmes of work. The post holder will also be responsible for all aspects of ITServiceManagement functions in line with the Information Technology Infrastructure Library (ITIL) methodology such as Incident, Change, Problem and Release Management.There will be a high level more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
experience working in a similar role. Possess 1st & 2nd line Service Desk experience. Experience working in an ITIL aligned enterprise environment. Familiarity with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Skilled in Windows Active Directory, Microsoft EntraID (Azure), Microsoft Windows 10/11 & MS Office. Capable more »
systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications more »
will maintain our high standards. What we are looking for: Ideally degree educatated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An more »
service assurance, service operations, and change enablement. Skills and experience Experience and thorough knowledge of ITIL Framework and ITIL v4. Thorough knowledge of ITservicemanagement principles, procedures, and optimal methodologies Strong experience with ITIL Tools and CMDB Expertise in Service Integration & Management Operating Models. Experience managing IT Outsourced Suppliers more »
service assurance, service operations, and change enablement. Skills and experience Experience and thorough knowledge of ITIL Framework and ITIL v4. Thorough knowledge of ITservicemanagement principles, procedures, and optimal methodologies Strong experience with ITIL Tools and CMDB Expertise in Service Integration & Management Operating Models. Experience managing IT Outsourced Suppliers more »
Carlisle, England, United Kingdom Hybrid / WFH Options
Cumberland Building Society
software tools and platforms for asset management, knowledge base management, project management, and more Qualifications and Experience Previous experience of working in an ITServiceManagement role with stakeholder management responsibilities. Proven experience using a range of agile project management methods Proven experience balancing multiple priorities and dealing with ambiguity more »
Experience of working in an ITService Desk environment. Experience of using ITIL processes for IT Incidents and Service Requests. Experience of using ITServiceManagement tools. Previous NHS experience. Qualifications Essential 3 GCSEs at Grade C or above including English and Mathematics (or equivalent qualification). In exceptional cases more »
components, Microsoft product expertise will be advantageous: O365 (Power BI, Power Apps workflow configuration, SharePoint internal site creation), D365 (CRM/PDM/ERP) ITSM, ITIL expertise: tools, method of work. Practical knowledge how to adapt organization, process, tool to manage user request, resolve incident and handle changes. Proven experience more »
City of London, London, United Kingdom Hybrid / WFH Options
Akkodis
Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk ITServiceManagement Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
and follow the documented MI process during reported MIs. Skills and experience Ideally 12+ months of Service Desk or Technical Support experience Knowledge of ITSM ticketing systems, especially ServiceNow Strong background in Windows and Microsoft Office administration Experience with Active Directory and O365 administration Understanding of Apple mobile devices Familiarity more »
Are you passionate about ITservicemanagement and ready to take on a leadership role? Join a top-tier global insurance broker and contribute to a collaborative, inclusive, and dynamic work environment. Role Overview As an ITService Desk Manager, you will: Lead and motivate the Service Desk team to more »
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Hays Technology
hardware/firmware. Microsoft Windows 10 & Windows 11 installation, configuration and troubleshooting. Microsoft Office 2016 and O365 installation, configuration, and troubleshooting. Experience with ITServiceManagement tools i.e. ticket logging software, Microsoft System Centre. Ability to effectively prioritise and execute your own and team tasks in a busy environment. What more »
Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential Educated to master's level or equivalent or experience. Desirable ITIL4 Foundation - ITServiceManagement Certification MSCE accreditation VMWARE accreditation Project management qualification Experience Essential Management & facilitation of following ITIL 4 Framework - Availability management - Monitoring and event management - Capacity more »
IT support role. Proven leadership and team management skills with a focus on ITservice delivery. Strong understanding of ITservice desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks. In-depth knowledge of ticketing systems and performance management tools. Experience working in a fast-paced, customer more »
implementation. Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. Experience in utilising ITSM tool sets. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage. Join more »
/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »
Software/Hardware Infrastructure Patching • End User Hardware - Laptops/Thin Clients • Networking Fundamentals • Mechanical engineering skills- i.e. using drills, building stands for displays. • ITSM Ticket Management • Enterprise Hardware Solutions i.e. Rack mounted equipment. • Carrying out site surveys and completing site survey reports with accurate write ups and Visio diagrams. more »