users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with ITServiceManagement (ITSM) best practices within the ITService Desk, ensuring quality and performance standards are met and contributing to an efficient and effective IT Service. Principal Accountabilities … To provide a high level of technical first level IT support in line with ITServiceManagement (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To ensure that Incident and Service Request information is presented within the … ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally facing technical and externally facing non-technical IT Support articles. To work more »
confidentiality, user requirements which may require configuration of software and hardware Experience of working with ITIL and ServiceManagement processes Experience working with modern ITSM products Experience working with software asset management and hardware reporting tools Experience of collaborative and team working practices Evidence of a continual improvement work ethic more »
will maintain our high standards. What we are looking for: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An more »
an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being. We are looking for a passionate ITServiceManagement (ITSM) Lead to drive and operate … servicemanagement across our organisation. As part of the TechOps Operations team, you will have the opportunity to work in various areas, including ITServiceManagement (such as Incident, Change, Knowledge, Problem and Asset Management), Continuous Improvement, ServiceNow, Virtual Agent/Chat, ITService Desk, Managed Service Providers and Infrastructure … hour face to face interview with 2 different individuals and a chance to meet some of the team. Experiences Extensive experience in ITServiceManagement roles Extensive experience in the design and delivery of ITIL-based servicemanagement practices and processes Extensive experience delivering enterprise technology solutions Experience working in more »
Cambridge University Hospital NHS Foundation Trust
in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met. Manage support ticket queues to a high standard following ITSM principles.Resolving application questions, bugs, and other issues. Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata & term store, and custom web more »
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Counter Fraud Authority
continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 ServiceManagement and/or ISO 20000 ITServiceManagement Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of technologies , such as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and more »
continual professional development at a strategic level in the technology field Extensive knowledge of ITIL v4 ServiceManagement and/or ISO 20000 ITServiceManagement Principles Extensive knowledge of project management methodologies Demonstrates significant knowledge of technologies , such as ; oCloud oArtificial Intelligence Desirable Knowledge of SIAM principles, aims and more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
In Technology Group
Managers, and Infrastructure teams. To excel in this role, you should possess: Strong familiarity with ITIL practices and Service Level Agreements. Proficiency in ITServiceManagement and front-line technical IT support. Expertise in prioritizing and managing daily workload autonomously. Competence with Windows environments, Microsoft Office suites, and Active Directory more »
to work under pressure to reactive support situations Desirable Training of end users both technical and non- technical informatics solutions Experience of maintaining appropriate ITSM software Personal Attributes Essential Ability to work under pressure to agreed timescales and in a busy environment Ability to organise and prioritise own workload effectively more »
effective servicemanagement, business continuity & Disaster Recovery processes, regulatory compliance and governance. To create a single point of contact and communication for all ITservicemanagement issues. To be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity more »
technology areas including Office 365, Networking, Windows Desktop Support and Backups. Ideally 2-3yrs experience. Key Responsibilities: Manage tickets logged in our ITServiceManagement System and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required more »
Berkeley Square - Talent Specialists in IT & Engineering
strategies and drive continuous improvement initiatives. The ideal candidate will have extensive experience in financial services and a strong background in ITServiceManagement (ITSM) and incident management. Key Responsibilities: Lead the development and implementation of proactive problem management strategies to identify and resolve recurring IT issues. Conduct thorough root … in incident management activities as needed to support the timely resolution of IT incidents and service disruptions. Qualifications: Strong understanding of ITServiceManagement (ITSM) frameworks, particularly ITIL. Proven track record of leading problem management initiatives and driving process improvements. Excellent analytical and problem-solving skills with the ability to … collaborate with diverse teams and stakeholders. Relevant certifications such as ITIL Foundation, ITIL Practitioner, or Certified Problem Manager (CPM) are highly desirable. Experience with ITSM tools such as ServiceNow, Remedy, or HP Service Manager is preferred. more »
experience in: Working in a Defence-based (or similar) environment, as well as an understanding of the MODs ICS security policy Active Directory administration ITSM/ITIL Policies and Processes, ideally ITIL v4 CompTIA A+ IT Qualification Certification in Microsoft Technology Associate IT Infrastructure and/or End-User Compute more »
implementation. · Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. · Experience in utilising ITSM tool sets. · Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage Join more »
in IT Support with ServiceManagement or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of ITServiceManagement systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Managementmore »
Keynsham, Somerset, United Kingdom Hybrid / WFH Options
Robert Half
Ability to analyse and manipulate raw data and turn it into meaningful reports (eg Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL ITServiceManagement Framework Experience in the management and configuration of ServiceManagement Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »
looking for: - Experience in ServiceManagement or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of ITServiceManagement systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell/Automation Scripting, Apple IOS/Change & Request Management, Problem Managementmore »
Directory PowerShell M365/Teams/SharePoint/OneDrive Antivirus software Intune Endpoint Manager Cloud based technologies (Azure/AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices – iPhone, iPad Google Suite Apple Business Management Multi-Tenant more »
Directory * PowerShell * M365/Teams/SharePoint/OneDrive * Antivirus software * Intune Endpoint Manager * Cloud Based technologies (Azure/AWS) * Autopilot * Cloud Based Telephony * ITSM Tools Knowledge and experience in the following will be advantageous. * Hyper V * VPN, RDP * Mobile devices - iPhone, iPad * Google Suite * Apple Business Management * Multi-Tenant more »
St Albans, England, United Kingdom Hybrid / WFH Options
Cheeky Munkey Ltd
AZ-104, AZ-140, MD-100, MD-101 Previous experience working in an MSP An understanding of Project Lifecycles Exposure to ITIL or other ITSM frameworks SIP/VOIP Telephony and mobile device experience Technical pre-sales experience About Us Cheeky Munkey Ltd are a thriving IT Managed Services Provider more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Kubernetes. Knowledge of secure managed WLAN solutions like Aruba, Meraki, or similar. Expertise in database technologies such as MSSQL and MySQL. Proficiency with ITServiceManagement toolsets. Experience with security assurance products including device control, antivirus solutions, and MDM (Mobile Device Management) solutions. Offer Training Development plan Pension, Healthcare, Life more »
Swindon, Wiltshire, United Kingdom Hybrid / WFH Options
Gold Group
Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) ITServiceManagement toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »