1 to 25 of 311 ITSM Jobs in the UK excluding London

Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid – Watford (3 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + Commission (OTE £120,000 – £150,000) About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong … track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value ...

services. Act as the primary point of leadership for End User Services on-site, providing guidance, mentorship, and operational direction to the team. Ensure ITSM and ITIL-aligned processes are followed across Incident, Request, Change, Configuration, Capacity, and Release Management activities. Work closely with Infrastructure, Security, Architecture, Service Management, Facilities ...

Timescale Risk Analysis. Organisational definition and management. Project Management methodologies such as Agile, Scaled Agile and Waterfall. Tools such as MS Project. IT service management approaches such as ITIL v4. THE PERSON Experience of Project Management in Defence & Security and/or other Government Departments. Degree (or equivalent ...

delivering executive summaries during P1 incidents. Strong background in ITIL-aligned Incident Management. Experience supporting both public-sector and private-sector clients. Knowledge of ITSM tools. Experience with Microsoft 365 including SharePoint and Teams. Understanding of incident and problem management interaction. ITIL awareness. You Will Also Have Strong documentation ...

Broad technical knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with ...

support and manage our infrastructure services and enterprise tools. The ideal candidate will have strong hands on experience across device management, collaboration platforms, IT service management, and infrastructure operations. This role requires excellent technical capability, strong ownership, and the ability to work across multiple technology domains. Duties and Responsibilities Provide ...

tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching ...

application infrastructure and middleware Understanding of network basics (DNS, ports, firewalls, load balancers) Familiarity with backup, recovery, and disaster recovery concepts Good Understanding of ITSM processes Good Understanding of change management process and its workflow Strong ITIL knowledge (Incident, Problem, Change, Release) Excellent customer service and communication skills Excellent written ...

issues. Key Requirements Strong experience in Service Delivery/Service Management environments Good understanding of ITIL practices , particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Knowledge of cloud technologies , ideally AWS Exposure to DevOps tooling and CI/CD environments Strong stakeholder management and communication skills ...

Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent stakeholder management, communication, and conflict resolution skills. Proven ability to manage multiple projects and priorities ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

first mindset. Ability to work effectively in a team environment. Good organisational and time management skills, with the ability to prioritise workload. Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes. Desirable Experience working within a large enterprise or campus environment. Knowledge of device lifecycle management and asset control ...

experience or relevant job titles of; Change Management Coordinator, Change Analyst, IT Change Coordinator, Service Management Analyst, Junior Change Manager, ITIL Change Lead, ITSM Coordinator, Service Transition Analyst, NOC Change Coordinator, Operations Support Analyst, Release Coordinator may also be considered for this role. ...

office twice a week and travelling to clients sites across the UK as and when needed. About you: You have experience in an IT Service Management roles within a Managed Services Provider, technology services organisation or complex enterprise IT environment You have a strong practical knowledge of ITIL 4, with ...

Microsoft 365. Experience supporting virtualised and hybrid cloud environments. Knowledge of Citrix, Remote Desktop Services and endpoint management. Understanding of networking fundamentals and IT service management processes. Excellent troubleshooting, communication and customer service skills. A proactive approach with the ability to perform well under pressure. Desirable Skills ITIL, Azure Fundamentals ...

Windows Server, Active Directory/Azure AD, virtualised infrastructure, enterprise networking, cyber security, endpoint management, cloud collaboration tools, mobile device management, and IT service management platforms. A hands-on leadership style with the ability to manage multiple priorities The ability to communicate effectively with both technical and non-technical stakeholders ...

teams to deliver responsive, high‐quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding of Incident and Problem Management ITIL awareness or certification Key Competencies ...

service requests within agreed service levels, and escalating problems where required with accurate triage information. It also includes logging all support activity through IT service management processes, supporting users through multiple contact channels, and delivering excellent customer service to a wide range of stakeholders. The postholder will contribute to service ...

SonicWall) Networking (DNS, DHCP, broadband technologies) VOIP systems Android device management Printers, scanners, and MFDs Desirable Experience 3+ years’ experience in an ICT environment ITSM tools experience (e.g. Vivantio) Working within PRINCE2 project environments MDM and application support Asset management systems (e.g. ManageEngine Endpoint Central) Our Values Diverse – We champion ...

secure coding practices, threat modelling, and secure-by-design approaches Experience leading hybrid delivery teams (e.g., internal and external/partner teams) Familiarity with ITSM and incident/problem/change/management in an enterprise context Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

further Service Desk automation and improvement opportunities Continuously evolve the enablement approach based on user needs Skills & Experience - Essential Experience in IT Service Delivery, ITSM, or Business Change Strong knowledge and experience using Microsoft 365 (SharePoint, Teams, Copilot, ChatGPT, Power Platform) Experience with automation tools (Power Automate, Power Apps, Power ...