101 to 125 of 969 ITSM Jobs in the UK

Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure to Halo ITSM, with regular engagement across stakeholders who use the platform. The wider environment is predominantly Microsoft-based, so a good understanding of technologies such as Windows ...

experience building, configuring and deploying laptops. Strong working knowledge of ServiceNow, particularly reporting and dashboard functionality. Experience managing incidents and service requests through an ITSM platform. Excellent communication and stakeholder management skills. Ability to work independently in a fully on-site support environment. Flexibility to align with UK working hours ...

Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ...

ManageEngine Endpoint Central, ThreatDown (Malwarebytes), Atlassian and Zendesk. Excellent troubleshooting and problem-solving skills within Mac, Windows and enterprise IT environments. Proficiency with ITSM platforms like Zendesk, using them for ticketing, incident tracking, and workflow automation. A proactive, customer-first mindset, with strong written and verbal communication skills to support ...

enterprise support setting Exposure to enterprise backup/DR solutions such as Cohesity Exposure to network platforms such as Cisco/Fortinet Experience with ITSM toolsets such as ServiceNow What You’ll Get The chance to help shape a growing technical team inside a fast-scaling business Direct exposure ...

requests, application health, vendor delivery, release readiness, stakeholder communication, service reporting and continual improvement. The remaining remit supports the VP, Global Head of ITSM & Application Support across Major Incident, Problem, Change, Knowledge, Service Request and Service Level Management, ServiceNow governance, vendor governance, annual CTG budgeting, monthly invoice processing, operational controls ...

multi‐site environment and have experience managing IT services in a fast‐paced operational business. You'll also bring: Strong IT Operations or IT Service Management experience Experience managing MSPs and third‐party suppliers Good knowledge of Microsoft 365, Entra ID and Intune Practical networking knowledge including Wi‐Fi, switching ...

technical teams, suppliers, and stakeholders, you will help maintain service levels and ensure a positive customer experience. This role offers excellent exposure to IT Service Management, providing opportunities to develop your skills across service reporting, procurement, governance, and operational delivery. As your experience grows, you will have the opportunity ...

service to all colleagues. • IT Incident & Request Management: Support the IT Support Team to efficiently log, triage, and resolve IT requests using our IT Service Management platform, taking ownership of your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ...

stakeholder management skills, with the ability to communicate effectively across technical and business teams ** Experience managing escalations and ensuring successful outcomes ** Understanding of IT service management principles and operational processes ** Experience working with Agile methodologies and tools such as Jira, ServiceNow, Azure DevOps, or similar would be beneficial The Offer ...

Schneider Digital Strategy, policies, and rules What qualifications will make you successful 3+ years end user support experience in different platforms Experienced with ITSM tools and VIP user's support Microsoft certified professional SCCM, AD, McAfee, MS Outlook, Office 365, Service Now Needs to be continually learning the latest platforms ...

best practices Requirements Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality Hands‐on experience administering Microsoft Active Directory, including user accounts, groups ...

numeracy, analytical and reporting skills. Qualification in Software Asset Management. Working knowledge of Service Now. Supplier relationship experience. ITIL V4 Foundation Accreditation. Competencies IT Service Management expertise. Communication skills. Stakeholder Management. Performance Improvement. Confidence and professionalism. Rewards & benefits Explore the rewards and benefits that help you thrive – at every stage ...

numeracy, analytical and reporting skills.* Qualification in Software Asset Management.* Working knowledge of Service Now.* Supplier relationship experience.* ITIL V4 Foundation Accreditation.**Competencies*** IT Service Management expertise.* Communication skills.* Stakeholder Management.* Performance Improvement.* Confidence and professionalism. ## Rewards & benefitsExplore the rewards and benefits that help you thrive – at every stage ...

organisational skills and ability to plan effectively Effective management of stakeholder relationships at all levels, including executive stakeholders Experience at developing and implementing IT Service Management policies and procedures Excellent understanding of ITIL Successfully implemented in-depth service improvement plans and managed customer expectations throughout Ability to influence key stakeholders ...

lead diverse teams and resolve conflicts effectively. Excellent written and verbal communication skills.**Preferred Qualifications*** Experience managing international projects* Experience with ServiceNow or similar ITSM platforms* Background in network engineering or infrastructure architecture* Experience working in commercial real estate or corporate real estate services**Education**Bachelor's degree in Computer ...

lead diverse teams and resolve conflicts effectively. Excellent written and verbal communication skills. Preferred Qualifications Experience managing international projects. Experience with ServiceNow or similar ITSM platforms. Background in network engineering or infrastructure architecture. Experience working in commercial real estate or corporate real estate services. Education Bachelor’s degree in Computer ...

Driving operational excellence through governance frameworks, measurable KPIs/SLOs, automated monitoring, strong problem management, and continuous improvement. Developing and implementing tooling strategies across ITSM, observability, alerting, monitoring, and automation to enhance service reliability. Collaborating with sales and bids teams to shape operational components of proposals, support solution design ...

data integrity. Coordinate platform releases, updates, testing, supplier engagement, and continuous improvement activities. Skills and Experience Experience administering HaloP SA or a comparable PSA, ITSM, or enterprise service management platform. Strong understanding of service management processes including ticketing, SLAs, customer portals, service catalogues, assets, contracts, and knowledge management. Experience configuring ...

standards. Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance. Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus. Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time ...

will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. Experience with DevOps ...

/IP and VPN technologies. Good understanding of endpoint management and IT security best practices. Experience working within ITIL-led service environments and using ITSM platforms. Strong troubleshooting, analytical and problem-solving skills. Excellent written and verbal communication skills with a customer-focused approach. 3rd Line Engineer, M365, MSP, Hybrid ...

ability to influence decisions, mentor others and build alignment across architecture, engineering, operations, security and service management.Broader technology and AI ecosystemStrong understanding of ITIL, ITSM, and Service Operations, including integration with platforms such as ServiceNow and enterprise operational processes.Experience architecting observability solutions across public cloud, hybrid cloud and modern platform ...

deployment projects. Good understanding of Windows Server, Linux, VMware, network devices, storage devices, and backup infrastructure from a data center support perspective. Experience with ITSM tools such as ServiceNow for incident, change, request, and asset management. Experience with monitoring tools, remote management tools, and out‐of‐band management interfaces such ...

leadership behaviours within collaborative teams. Desirable Skills/Experience NPPV3 and MET Extension clearance, or willingness to obtain these clearances. Experience using ServiceNow ITSM tools and supporting Change Enablement processes. Knowledge of Continuous Improvement methodologies and service optimisation practices. Experience working within project or programme management environments. Confident delivering presentations ...