101 to 125 of 385 ITSM Jobs in the UK

designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay ...

root cause analysis and effective resolution in alignment with ITIL problem management practices. Manage and document all service tickets within the IT Service Management (ITSM) platform, maintaining detailed and accurate records of actions, resolutions, and follow-ups to support audit, compliance, and service reporting requirements. Ensure timely resolution of incidents … manage multiple priorities while delivering accurate, high-quality outcomes within agreed SLAs and in line with ITIL framework standards. Solid understanding of IT Service Management principles and hands-on experience using ITSM ticketing systems. Technical proficiency across a range of modern enterprise technologies, including: Microsoft Exchange Online Citrix Virtual Apps ...

nature of the work NexGen Associates are recruiting for an experienced Service Delivery Manager to lead, develop and continuously improve IT Service Management across a complex and regulated organisational environment based in Trowbridge. This is a senior leadership role responsible for operational IT service excellence across corporate systems while embedding … Team, Leadership Team, Programme and Project Managers and departments across the organisation. Role Summary: The Service Delivery Manager is accountable for delivering robust IT Service Management across internal corporate systems. The role ensures operational stability, strong governance and continual improvement while providing Service Management leadership into programmes and strategic initiatives. ...

wider planning and governance. The invaluable experience youll bring, to help us achieve more. Essential Ability to manage complex operational environments Experience in IT service management or similar operational roles Familiarity with ITIL or structured service management practices Experience managing highavailability or businesscritical services Understanding of ISO9001, ISO27001,andISO20000 standards ...

user-based IT hardware and software Offer end-user support for onsite devices and networks, guiding staff or clients through actions via ITSM Tool, MS Teams, face-to-face, or over the phone Support standard and authorised non-standard software applications Take ownership and manage Service Desk tickets through ...

Endpoint security enhancements Zero-touch deployment and cloud-based device management Lead service improvement plans (SIPs) and continuous service maturity initiatives. Benchmark services against ITSM standards and best‐in‐class models. 6. Vendor & Contract Management Manage relationships with vendors providing EUC tools, hardware, software, and support. Review vendor performance, SLAs ...

Directory, Group Policy, SQL, SQL Server or PKI and Certificate Management Scripting skills with tools like -Powershell, SQL, JavaScript or Similar Experience working in ITSM/ITIL environment - Certifications are highly desirable Experience working with on - prem, hybrid cloud and cloud native environments Eligible for high level DV clearance ...

experience in an IT support role Strong Microsoft 365 and Active Directory administration skills Windows 10 and Windows 11 support experience Experience working with ITSM or Service Desk systems Exposure to mobile device management solutions (Intune highly advantageous) A proactive, organised and customer-focused approach What's on Offer Competitive ...

IT Service Delivery or a comparable role, ideally with a background in IT support, systems administration, or operational technology functions. Solid understanding of ITSM frameworks and best practices, with the ability to apply them effectively to drive operational excellence. Demonstrated leadership capability, with experience coaching, mentoring and developing high-performing ...

service upgrades and best-practice processes. You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies . Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work ...

Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets ...

Incidents and Service Requests. Key Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets ...

cross-functional teams A drive for continuous improvement, seeking opportunities to enhance processes and reduce repeat issues Familiarity with ITIL principles and experience using ITSM tools About Us: Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets ...

government security frameworks (Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

being part of a supportive, high-performing team, this could be the perfect opportunity for you. You will: Monitoring security incidents via the ITSM platform Conducting analysis using a wide range of security tools Investigating alerts and responding swiftly to events Helping maintain the integrity of client IT infrastructures Identifying ...

solid understanding of ITIL (ideally v4), with experience in service design or service architecture within an operations environment. You’ll be comfortable working with ITSM tooling, familiar with modern infrastructure, cloud and DevOps approaches, and confident navigating complexity across multiple teams and partners globally. Strong communication and influencing skills ...

solving skills and attention to detail. Ability to work independently and as part of a team. Excellent communication and customer service skills. Familiarity with ITSM tools and stock management processes is desirable. Must be Sc Cleared Key Requirements: Candidates must be SC cleared How to Apply: If you're interested ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

IT services sector Knowledge of IMACD/IMAC project delivery, Helpdesk operations, and Managed Services commercial models Experience with ERP systems, CRM platforms, or ITSM tools (e.g., ServiceNow) Understanding of European market dynamics and multi-territory pricing considerations Professional qualification in finance, accounting, or business management EEO Toshiba ...

Foundation knowledge and understand Change Management principles. I am organised, delivery-focused, and strong in planning and time-management. I have Salesforce and ServiceNow ITSM experience and can work both independently and within a team. I build effective stakeholder relationships through strong communication and can simplify complex information into clear ...

FMEA/Scenario testing Strategy author Banking experience Global organisation experience Data analysis/AI on large data sets, drawing conclusions and insights. IT Service Management Additionally, knowledge of the ServiceNow platform would be very beneficial, especially the Continual Improvement Management (CIM) and Integrated Risk Management (IRM) modules. This ...

problem-solving skills. Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX Firewall and policy config, Junos Space, Security Director, Apstra. Experience in IT service management and delivery based on ITIL service management standards. Experience working with Juniper Virtual Chassis and Clustering technology Experience with configuring/troubleshooting EVPN/VXLAN ...

EXPERIENCE: 2+ years’ in a consulting position, managing professional service engagements 2+years’ working experience leading implementations of (2) or more ServiceNow Mainline Application(s) (ITSM, ITBM, CSM, HR, ITOM, or other additional products) required Working experience with Agile required Working proficiency of ITIL required Experience with one or more project ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

ideally in 3rd line or senior 2nd line escalation • Strong troubleshooting ability and calm under pressure • Strong stakeholder communication (internal and external) • ITSM/MSP tooling experience Keywords: 3rd Line Support Engineer, MSP, Service Desk, Escalations, Microsoft 365, Azure, Windows Server, VMware, Hyper-V, Active Directory, Networking, ConnectWise, Central London ...