101 to 125 of 308 ITSM Jobs in the UK

WMI, Powershell Experience in any of the technologies on this list: http://index.php title=List_of_Available_Integrations Strong Familiarity with Eclipse IDE A fundamental understanding of ITSM, ITIL, and/or CMDB More ❯

Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Power Pages, Power BI, Azure Portal, and Power Virtual Agent (desirable). Knowledge of SharePoint 16 & 19, PowerShell, and web services (desirable). ITIL awareness and experience using IT service management tools (desirable). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make More ❯

processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards More ❯

highest quality of service. Strong interpersonal skills to deliver successfully across a broad spectrum of stakeholders, including end-users, technical teams, suppliers, and senior management. Experience working within IT service management processes, with a good understanding of ITIL. Strong technical knowledge and proven experience managing VMWare, Nutanix, Veeam, and Exagrid systems. Proven work experience and knowledge of Microsoft Azure services More ❯

functional relationships to deliver consistently high-quality service. Support resolution meetings and ensure excellent customer service is upheld. Who youll be Were looking for someone with experience in IT Service Management and a passion for delivering customer success. Youll bring strong organisational skills, the ability to manage multiple incidents simultaneously, and excellent communication to support collaboration across teams. ITIL More ❯

maintaining a positive client experience at all times. What are we looking for in the successful candidate: Previous experience of working in an IT support role. Previous knowledge of ITSM Ability to demonstrate IT related problem-solving skills. Working knowledge of IT infrastructure support working across a range of up-to-date technologies including: Desktop/laptop/printer hardware More ❯

was one of the very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

was one of the very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

was one of the very first ServiceNow partners established in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the More ❯

worked in Central Government. You will be responsible for supporting the development of enterprise workflows and data-driven decisions. You must have experience with ServiceNow platform: Including modules like ITSM, ITOM, HRSD, CSM, and CMDB. ServiceNow Scripting: Client Scripts, Business Rules, Script Includes, UI Policies, and UI Actions is also required. Experience of REST/SOAP API Integration: Building and More ❯

to Power BI, Synapse Analytics, or Microsoft Fabric Scripting experience in Python for automation or transformation Familiarity with monitoring tools such as Azure Monitor or Log Analytics Experience with ITSM tools (e.g. HaloPSA, ServiceNow) Benefits Include: 25 days holiday + UK public holidays 6% employer pension contributions (2% employee) Critical illness cover, life assurance, and death in service Private health More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including More ❯

evidence of knowledge and experience of ITIL processes. You will be familiar with delivering to SLAs and manage your workload accordingly. You will be an experienced user of an ITSM (ticketing) tool able to manage user incidents and service requests. It would be advantageous to have experience or knowledge of deployment tools such as Intune and remote support applications. We More ❯

responsible, and eager to make a real impact in a values-driven business environment. Key Responsibilities Serve as the first point of contact for all internal IT needs. Manage ITSM tickets and resolve a wide range of issues. Support and maintain Microsoft SQL databases (reporting, management, backups). Administer Active Directory and user accounts. Lead the implementation and integration of More ❯

with managed service providers to resolve technical problems. Ensure timely updates and communication to users about their service requests. Maintain accurate records of incidents and resolutions within the IT service management system. Contribute to the knowledge management database to improve first-time fix rates. About You: Experience in a customer-focused IT support role. Strong troubleshooting skills for Windows operating More ❯

of the suppliers. You will work closely with our procurement team to ensure appropriate supplier selection, on-boarding and off-boarding when required. About You Highly experienced in IT Service Management or Supplier Management, preferably in complex, multi-national organisations Proven experience in working with the ITIL methodology Experience in strategic Supplier Management Ability to communicate and build relationships outside More ❯

line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation, laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. More ❯

and IT systems e.g. FTTC, FTTP, MPF, VOIP Experience of working in a Telecoms Industry will be a strong advantage to the role A strong grasp of Microsoft Office, ITSM tools, and ITIL frameworks. Exceptional communication skillsclear, confident, and calm under pressure. Bonus if you have: Power BI skills, telecoms industry experience, and a results-driven mindset. More ❯

etc. Strong grasp of software licensing models, SaaS lifecycle management, and optimization strategies. Solid technical background in tool integration, APIs, data normalization, and dashboard/report creation. Familiarity with ITSM platforms, CMDBs, SCCM, SSO systems, and procurement tools. Knowledge of vendor audit processes and entitlement management. Excellent communication, project management, and cross-functional collaboration skills. Relevant certifications (e.g., CSAM, ITAM More ❯

enhancements. Key Responsibilities: 1. Provide L1/L2/L3 production support, including incident management, root cause analysis, and problem resolution. 2. Manage incident and problem tickets using enterprise ITSM tools. 3. Perform capacity and performance management to ensure system stability. 4. Work closely with development teams for onboarding new applications and upgrades. 5. Support internal and external audits, ensuring More ❯

into clear communications for non-technical parties? Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated leadership abilities, with a track record More ❯

into clear communications for non-technical parties Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) on time in alignment with SLAs Drive continual service improvement, by analysing trends and team metrics and removing service bottlenecks. About you: Demonstrated leadership abilities, with a track record More ❯