101 to 125 of 632 ITSM Jobs in the UK

England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role … improvements, as well as having a track record of leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long … term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM change protocols. Customer Success - Cultivate strong customer relationships using your established stakeholder management skills, with regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices . Service More ❯

and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs … Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility More ❯

and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID (formerly Azure AD) Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners Supporting network connectivity and infrastructure including LAN, WAN, VPNs … Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles and contributing to continual service improvement Knowledge of desktop security tools including antivirus and site certificates Eligibility More ❯

2nd and 3rd line support in a similar role Excellent Organisational Skills Strong customer service orientated attitude Strong problem-solving and trouble-shooting skills Proficiency with IT service management (ITSM) tools and ticketing systems Proficiency in deploying, troubleshooting, and maintaining standard software applications Strong Active Directory Administration Relevant experience in automation with PowerShell or PowerCLI Basic network fundamentals: TCP/ More ❯

and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter More ❯

nature - An understanding of supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades More ❯

based in our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where … sharpen your project and change management skills by supporting the Technology onboarding and integration of our new markets and acquisitions as we rapidly expand. Requirements Developing, implementing and assuring ITSM practices across Workplace Tech to ensure timely and effective service for Two Circlers in our 9 regional offices and remotely Maturing our overall service approach and ensuring new or improved … across the Operations part of the Service Lifecycle Quality incident and problem management Demonstrable passion for Service Excellence, with a strong customer focus Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar Exceptional ability to communicate with technical and non-technical audiences verbally and in writing, as well as fostering excellent relationships Project More ❯

with MetaTrader platforms, cloud infrastructure (e.g. AWS/Azure), networking, and IT architecture. Proficient in managing Windows environments, Microsoft 365, Active Directory, and network protocols. Solid background in IT service management and governance (e.g. ITIL, COBIT). Proven track record managing vendors, procurement processes, and third-party integrations. Personal Attributes Strategic mindset with the ability to align technology initiatives with More ❯

that deliverables are completed on time. Knowledge of the delivery of Service improvement. Enthusiastic and able to work in a pro-active and independent manner Goo,d understanding of ITSM and ITSM Tooling (preferably ServiceNow) Why Work for RDG? We offer a highly competitive package, including: 75% off rail travel for personal and family use, plus international rail discounts. More ❯

Administer Microsoft 365, Windows environments, AD, VMware, and more. Support network infrastructure (e.g. SDWAN, DNS/DHCP, VPN, VLANs). Assist with IT projects and planned infrastructure improvements. Maintain ITSM ticket logs and system documentation. Participate in weekend/on-call patching rota (paid at enhanced rates). Promote best practices in IT security, availability, and system performance. What We More ❯

other software. Work with Microsoft administrator to feedback on issues with endpoint configuration, Intune and Entra etc. Help Desk Assistance: Respond promptly to IT support requests from employees, Jira ITSM, or in person. Diagnose and resolve hardware, software, network, and connectivity issues. Software Installation and Configuration: Install, configure, and update Office 365 applications on employee devices. Assist in the deployment More ❯

Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in Change Advisory Boards and incident escalation reviews • Coordinate software release and patch management cycles • Track performance metrics, write management reports, and More ❯

Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in Change Advisory Boards and incident escalation reviews • Coordinate software release and patch management cycles • Track performance metrics, write management reports, and More ❯

and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter More ❯

support or desktop support role Strong experience supporting Windows and macOS operating systems Demonstrable experience with Microsoft 365 and general IT troubleshooting Hands-on experience with ServiceNow or similar ITSM tools Strong understanding of general hardware, software, and network issues Fluent written and spoken English with excellent interpersonal skills Skills and Personal attributes we would like to have: A positive More ❯

product delivery with organisational goals Proven infrastructure delivery and product management experience with Amazon Web Services (AWS), MS Azure or Google Cloud Platform Desirable Experience with IT Service Management (ITSM), ensuring efficient service delivery and continual improvement Hold professional certifications in Agile delivery methods, demonstrating a commitment to continuous … improvement and best practices Possess AWS certifications, showcasing expertise in cloud technologies and the ability to implement scalable, secure solutions Certified in ITIL, bringing a structured approach to IT service management and aligning services with business needs Our Values & Diversity We are proud to be an inclusive employer, and our ambition is to cultivate a culture for all employees that More ❯

Server environments and Active Directory. Scripting/automation experience in PowerShell or Python. Strong troubleshooting, documentation, and incident/problem resolution skills. Familiar with using Jira, Confluence, and modern ITSM practices. Comfortable working independently and collaboratively in a fast-paced, high-performance environment. Passionate about infrastructure quality, security, and continual improvement. Bonus points for: Experience supporting Google Meet meeting room More ❯

understanding of service management concepts, delivery assurance principles, and methodologies Experience with building custom applications and platform integrations Certifications desired: ServiceNow Certified Administrator ServiceNow Certified Implementation Specialist (e.g., Procurement, ITSM, or SPM) ServiceNow Application Developer ITIL Foundation Additional certs (e.g., HR, CSM, FSM, Service Portal, CMDB, SAM, ITOM, ITBM, PPM) are advantageous Excellent written and verbal communication skills Strong customer More ❯

Expertise in Windows 10 Operating System. • Familiarity with JAMF/Apple device management, particularly macOS. • Basic knowledge of application packaging and deployment. • Administration skills in Intune and experience with ITSM tools (e.g., ServiceNow). • Understanding of Virtual Desktop environments. • Experience with scripting (e.g., PowerShell) or automation tools. Experience: • Minimum of [X years] of experience in End User Computing or technical More ❯

people to innovate, explore possibilities and grow with purpose. What you'll need Technical problem-solving - Solid ability to diagnose and fix hardware, software, and network issues Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues Documentation & Reporting - The ability to document fixes, procedures More ❯

certified . Strong communication skills, able to engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and presenting data clearly. Experience using IT Service Management tools (e.g., ServiceNow, BMC Remedy, Cherwell). Demonstrable ability to manage risk, communicate change impact, and lead process adherence. Comfortable working in a secure/public sector environment. Active More ❯

Active Directory Authentication, incorporated with Active Directory Federated Services. Automation delivered by System Centre Configuration Manager, and System Centre Orchestrator/Desktop Central. Key Relationships Infrastructure Systems Team IT service management team Managed service providers External suppliers Trust IT Use Duties and Responsibilities Operate the back-up and server platform service catalogue (to specification, within tolerances) using Commvault Suite and More ❯

Problem Resolution: Resolve issues related to desktop and laptop computers, operating systems, software applications, printers, and peripheral devices. Incident Management: Log incidents and service requests accurately in the IT service management system. Track and monitor progress to ensure timely resolution. Escalation: Escalate unresolved or complex issues to 2nd Line Support or other relevant IT teams, providing detailed documentation of the More ❯

decisions and manage competing priorities. Strong problem-solving skills and a proactive mindset. Preferred Qualifications: Experience with Eclipse ecosystem or related open-source platforms. Knowledge of ITIL and IT service management principles. Previous experience working in a SaaS or PaaS environment. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets More ❯

of Workday HCM and Workday Finance implementations), modern Data platform and Business Intelligence (BI) skills Good technical, infrastructure and security architecture skills including good understanding and awareness of IT service management (e.g. ITIL) and IT governance (e.g. CoBIT) frameworks Good technical skills and awareness of web/digital technologies and the business advantages of varying technology and operational approaches to More ❯