126 to 150 of 604 ITSM Jobs in the UK

team and managed service provider on the delivery of IT projects and cyber security remediation activities. Attend service reviews and carry out performance report reviews. Assist with maturing IT service management principles including governance, policies, processes, procedures, and standards. Identify opportunities for optimisation, automation, and process improvements. Assist with implementation of cloud automation and optimisation initiatives. Act as key member … environment. Experience working in a regulated environment. Experience working with infrastructure technologies within a centrally managed cloud environment. Experience of IT Disaster Recovery planning and testing. Experience in IT service management principles. Experience in managing 3rd party suppliers and adherence to SLAs. Experience in developing and maintaining monthly service reports. Experience in developing and maintaining IT service metrics. Experience in … managing relationship with internal/external customers. Experience working with Managed Service Providers. Experience in writing/reviewing SoWs. Experience working with ITSM tools such as ServiceNOW. Experience managing public cloud infrastructure such as AWS and MS Azure. Understanding of project management methodologies. Excellent organizational skills. Ability to lead and work in a geographically dispersed virtual team environment. Demonstrated ability More ❯

Digital services within a Service Catalogue defining ownership, accountability, service users, technical components, commercial elements, and SLAs, supported by service recovery and disaster recovery plans. Develop and implement IT service management strategies aligned with the Force's goals, collaborating with senior leadership to integrate IT service management principles. Oversee IT service delivery to meet Force needs and comply with SLAs … support your application, please view the job description What you'll bring The ideal candidate will have excellent technical, analytical, and project management skills, proven experience in leading IT service management (preferably in policing or public sector), degree-level education or equivalent experience, strong understanding of ITIL and other service/quality management frameworks, knowledge of digital transformation techniques, and More ❯

Integration and Management (SIAM) operating model. The successful candidate will lead the definition of standards, processes and data models that underpin asset lifecyclemanagement and accurate configuration tracking within the ITSM toolset (Helix). RESPONSIBILITIES Define and implement processes, standards, and policies for end-to-end IT asset lifecycle management in alignment with ITIL best practice. Own the Configuration Management Database … planning, and service assurance. Promote the value and importance of asset and configuration management across the organisation. Lead the implementation and continuous improvement of ITACM practices within the Helix ITSM tool. PERSONAL PROFILE Proven experience in IT Asset and Configuration Management within an ITIL-aligned service environment. Strong understanding of ITIL practices, particularly SACM (Service Asset and Configuration Management). … Experience with ITSM tools (preferably Helix, or equivalent such as ServiceNow). Demonstrable experience in designing and maintaining CI data models. Experience of working in complex, multi-vendor IT landscapes. Excellent stakeholder engagement skills, with the ability to influence and collaborate across geographically dispersed teams. Strong analytical and problem-solving skills. Experience in generating and presenting asset and configuration reporting More ❯

through regular engagement and reporting regarding performance, business requirements and continuous improvement. To manage the on-site 2 nd line IT Support provided by IT Technicians using the Group ITSM tool and following IT policies, processes, procedures, and standards as deployed in line with the ITIL framework. Leadership of a group of school-based IT technicians. To be the primary … Leadership Team members. Facilitate periodic auditing of all IT hardware, software, services, and user accounts within a school/business unit to ensure accuracy of data held in the ITSM/CMDB. Build, Manage and Develop a team of highly skilled School IT Technicians who work in the allocated schools/business units. Collaborate with the EdTech team to ensure …/or manage projects and initiatives as directed by the European IT Director or European IT Service Delivery Manager. IT Management & Leadership IT Support environment (2nd & 3rd line support) ITSM tools and methodology ITIL practice and methodology Team Management (including Matrix Management of staff) Supporting diverse/remote businesses Education or similar sector Windows Desktop & Server MAC Desktop & Server Server More ❯

a productive hybrid and remote workforce. Collaborative Environment: Partner across HR and IT to improve employee lifecycle technology experiences. Skill Development: Enhance your skills in automation, identity management, and ITSM practices. Supportive Location: Join a vibrant and forward-thinking tech team based in Alderley Park. Key Role Responsibilities: Support and optimise end-user computing systems and collaboration tools. Configure and More ❯

technologies such as VMware/Hyper-V Information Security best practices ITIL best practices Backup and DR systems On premise AD and Cloud Entra ID Environments Understand Change Control ITSM systems and excellent ticket management As our 3rd Line IT Support Technician you will need to occasional travel to other Ridge sites throughout the UK and work the occasional evenings More ❯

networking fundamentals is desirable. Responsibilities Provide support for IT incidents and service requests, including hardware, software, network issues, and to manage and document these requests using our Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provide optimal solutions. Troubleshoot and resolve IT issues promptly, minimizing disruption to business operations. Deliver a highly available and well More ❯

strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and/or Release Control More ❯

Position Overview: We are seeking a highly motivated and organized individual to join our IT team as an IT Operations Administrator. This role requires technical support expertise, understanding of ITSM processes and projects to ensure smooth IT operations and successful delivery of IT projects. The ideal candidate will possess a understanding of IT Operations within a large enterprise, a passion … Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong customer service orientation. Understanding of Operating Systems (i.e. Android, iOS, Windows) Knowledge of ITSM platforms (ServiceNow) Experienced using Project Management platforms (Jira, Confluence, Project) Strong skills required within Microsoft Excel. Must be able to obtain SC status. Desired Skills: Experience with specific operating systems More ❯

role will provide a great opportunity to be the first point of contact for logging and resolving technical queries and incidents via telephone, walk up and direct to the ITSM portal, working closely with technical teams across USSL and USSIM. Youll also provide technical support, bridging the gap between the IT Service Desk and 3rd line service across the London … incidents through to resolution Collaborate with technicians, suppliers, and teams to fulfil requests Escalate and assign incidents appropriately Apply strong troubleshooting and organisational skills Prioritise tasks using the Hornbill ITSM system Visit data centre locations when required About you We know that sometimes people can be put off applying for a job if they don't tick every box. If More ❯

day of the role: Communicate effectively with customers and third parties via telephone, email, and video conference daily. Log all incidents, service requests, problems, changes, and knowledge within an ITSM tool, categorising and prioritising them as appropriate. Handle enquiries, complaints, and escalations from customers and other stakeholders. Analyse complex issues and follow established processes and procedures. Assign priorities based on More ❯

described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements. You will rotate through a minimum of three service desks utilising different ITSM’s which includes our Technical Desk and Device Management and have shadowing sessions on our L2/L3 desks. Additionally, they will spend time with other ITIL service practices and More ❯

innovate, explore possibilities and grow with purpose. What you'll need Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures More ❯

contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs and KPIs More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

anyway. You are naturally curious, ambitious, and brave. You want to do big things, and we have the roles to make that happen.An exciting opportunity has arisen within IT Service Management for a manager to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team as a people leader, leading and inspiring them to More ❯

support across the business. Key Responsibilities: * Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams * Install, update, maintain … Configure and support iOS/Android mobile devices and 4G/5G dongles * Assist with IT projects and maintain technical documentation Qualifications and Skills: * Microsoft certifications (desired) * Experience with ITSM systems * Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams * Understanding of anti-virus products, web gateway filtering, and networking concepts * Strong communication, problem-solving, and customer More ❯

and communication Print server/printer expertise, including Universal Print Proficient in Windows 11 and Server 2012+ User identity/access: Microsoft Entra ID, Azure AD, MFA Familiar with ITSM (Freshdesk, Zendesk) and automation tools Networking: TCP/IP, DNS, DHCP, VPN Certifications: ITIL Foundation, CompTIA A+ Experience with CIS or Cyber Essentials Plus frameworks Package: Circa £40,000 Bonus More ❯

and support. Experience in supporting Microsoft Teams Room Systems, including setup and troubleshooting. TIL Foundation certified (v3 or v4), with the ability to demonstrate a clear understanding of IT service management principles. Personality (Soft) Skills: Excellent communication skills, with a talent for translating technical concepts into clear, accessible language. Sharp problem-solving abilities and a proactive mindset for tackling technical More ❯

attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical More ❯

attitude and excellent telephone manner. Ability to communicate effectively via telephone, email, and video conference. Proficiency in logging and categorizing incidents, service requests, problems, changes, and knowledge within an ITSM tool. Ability to handle enquiries, complaints, and escalations professionally. Analytical skills to follow established processes and procedures. Ability to work independently after initial training. ITIL certification is beneficial. Basic technical More ❯

maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

incidents in high-pressure environments, including out-of-hours support. Strong understanding of ITIL v3 or v4 frameworks and service management best practices. Experience working with monitoring, ticketing, and ITSM tools (e.g., ServiceNow, Jira, Opsgenie). Excellent communication, stakeholder management, and analytical skills. Ability to lead cross-functional teams during incidents and post-mortem activities. The successful candidate will also More ❯

the server environment/operating systems used by the customer. We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework. More ❯

environment, preferably in a Manufactory based organization General End User technology knowledge End User Workspace platforms (discovery, asset management, client management) End User Microsoft platforms (Active Directory, Office, SCCM) ITSM Tool Set (Ticket Management Software) preferred Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills. What we offer Competitive salary and benefits More ❯