126 to 150 of 367 ITSM Jobs in the UK

Ordinator or similar role, managing various projects from initiation to completion. Strong background with knowledge of Agile methodologies, and project management tools such as ITSM Freshservice, Jira, TEAMS, Microsoft suite i.e., MS Project, Word, Excel, PowerPoint. Excellent communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional more »

users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk more »

users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk more »

drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature IT service management principles, including governance, policies, processes, procedures, and standards. Be responsible for the quality of day-to-day infrastructure and network operations. Act as most more »

lives. As the Service Desk Analyst your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. more »

Offline team, responding to calls, emails and assisting with 1st line tickets from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool. These may include: password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes. You’ll more »

following world class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and commission of more »

essential Robust previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential Robust previous experience or equivalent qualification in Service Now ITSM & ITOM is essential The ability to coach or mentor junior team members is essential A strong background in key technologies relevant to service integration include more »

essential Robust previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential Robust previous experience or equivalent qualification in Service Now ITSM & ITOM is essential The ability to coach or mentor junior team members is essential A strong background in key technologies relevant to service integration include more »

primary responsibility will be ensuring customer satisfaction through effective service delivery of our contractual obligations. Additional duties include maintaining service management tools such as ITSM, Asset Management, and Monitoring platforms. This role is ideal for someone looking to expand their knowledge across multiple technologies within a fast-paced organization. Candidates more »

years’ in a technical Support management role working with complex technology and high value customers. Experience with SalesForce or a similar CRM/ITSM tool and a solid understanding of ITIL processes. ITIL 4 foundation certification would be a plus. Knowledge of UK financial industry, supporting technology and money moving more »

centres. Experience working with alerting and monitoring tools such as Manage Engine OPS manager, CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Document and control Standard more »

Provide a high level of technical support for the network at Willmott Dixon including WAN, LAN, Firewall, Proxy and Wireless technologies. Effectively utilise our ITSM ticket management system. All work will be managed and maintained to a high standard, keeping customers updated in a timely and professional manner. Ensure technical more »

Operation environment Working knowledge of operational Change in an infrastructure environment and software release deployment activities Knowledge and practical use in operating an IT Service Management toolset for the core process e.g. Change Management Minimum ITIL Foundation V3 Degree or equivalent standard/or applicable career experience Desirable Knowledge of more »

centres. Experience working with alerting and monitoring tools such as Manage Engine OPS manager, CISCO DNA-C, Prime, Nagios etc. Experience working with any ITSM tool such as Service Now. Strong verbal and written communication skills. Role includes P1 Operational on-call support, subject to scheduling. Document and control Standard more »

client regarding incident progress. Ensure tickets are always updated until issues are resolved. Log relevant incident/service request details as per process in ITSM tool. Comply with Quality Health Safety Environment (QHSE) and IT policies. Liaise with clients, IT support groups and 3rd party providers when necessary. Perform IMAC more »

Engineer, you will play a key role in providing EUC support. Key responsibilities: Log relevant incident/service request details as per process in ITSM tool. Communicate with client regarding incident progress. Ensure tickets are always updated until issues are resolved. Comply with Quality Health Safety Environment (QHSE) and IT more »

projects. Strong understanding of IT operations, infrastructure, and security best practices within the hospitality industry is highly desirable. Familiarity with ITIL or other IT service management frameworks is beneficial. What you'll get in return Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to more »

and monthly Service reviews with the customer. Manage and Maintain all Licensing and certificates. Required skills Able to implement, manage and improve an IT Service Management Platform - ideally having had direct experience of ConnectWise. Tenacious with excellent attention to detail. Highly organised, able to stop when they reach "good enough more »

environments, and business applications. Experience Required: ICT (Level 5) professional qualification or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management, or similar. Knowledge of Industry Best Practices like ITIL v4. Extensive hands-on experience in a specialist technical support environment. Join us and leverage more »

for if you have: Proficient understanding of ServiceNow’s Customer Service Management (CSM) products & services (or similar) as well as digital based technologies. Certified ITSM and/or CSM Implementation Specialist. Experience of working in CSM/Customer Experience environments. Experience working in an Agile/Scrum environment. Development and more »

environments, and business applications. Experience Required: ICT (Level 5) professional qualification or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management, or similar. Knowledge of Industry Best Practices like ITIL v4. Extensive hands-on experience in PowerApps development and M365 support. Join us to leverage more »

areas for improvement, and implement corrective actions as needed. Stay abreast of emerging technologies, industry trends, and best practices in network operations and IT service management to drive innovation and maintain a competitive edge. Engage in customer pre-sales activities, collaborating with sales, customers, and vendors to create solution designs more »

environments, and business applications. Experience Required: ICT (Level 5) professional qualification or equivalent. Professional Management qualification (Level 5) or equivalent. ITIL certification in IT Service Management, or similar. Knowledge of Industry Best Practices like ITIL v4. Extensive hands-on experience in PowerApps development and M365 support. Join us to leverage more »

Windows, Linux, MacOS, Docker, Nutanix, Bash, PowerShell) Network skills (TCP/IP) Troubleshooting skills Desktop deployment (SCCM, Intune, Windows autopilot) Experience in ITIL/ITSM Listening and communication skills, honesty, stress management Strong customer support skills and experience Good interpersonal skills, rigorous, problem solving English B2 (minimum), another European language more »