126 to 150 of 511 ITSM Jobs in the UK

efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay up to date with new technologies and maintain relevant certifications. Participate in 24/7 on-call rota (where applicable) and perform overtime when required. Mentor junior engineers More ❯

teams in a service-driven environment (essential) A background delivering technology services into retail or hospitality sectors (desirable) Experience working with ITIL frameworks (desirable) Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Strong operational planning skills, including forecasting, resource modelling, and capacity planning Experience managing supply chain or logistics support functions Experience negotiating commercial contract terms More ❯

the service management tool Provide support for a wide range and constantly evolving applications, software & hardware Follow standard operating procedures of the company Maintaining governance standards across all IT service management processes Liaise with management to communicate and understand issues and be able to effectively coordinate how to resolve an issue Identify repeat issues or service risks to management team More ❯

future success, which means keeping ourselves open to brilliant outcomes Training Opportunities to progress within Jungle IT’s service operations or other departments Potential to develop expertise in IT service management and compliance standards Apprenticeship Standard Business administrator (level 3) Training Provider BPP PROFESSIONAL EDUCATION LIMITED Working Week Monday to Friday. Shifts to be confirmed. Expected Duration 1 Year More ❯

Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please More ❯

Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please More ❯

Experience in a regulated environment requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that's in a real phase of growth. Please More ❯

and delivery excellence. About You: You're a confident people leader with hands-on experience across Microsoft 365, Azure, Intune, Networking, and Wi-Fi solutions. Proven background in IT service management, ideally in a managed service or multi-site environment. Strong communicator and motivator who thrives in a fast-paced, customer-focused setting. Adept at balancing strategy with operational delivery. More ❯

Service Desk Support: (IT Operations, Cyber & Data/Analytics) Provide technical support to internal users across multiple regions and languages. Log, triage, and resolve incidents and service requests using ITSM tools (e.g., BMC Helix). Escalate complex issues to second-line support teams. Assist in maintaining knowledge base articles and FAQs. Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics) Support More ❯

release issue tracking and remediation. Required Skills: Extensive release management experience in financial services. Strong knowledge of ITIL, change governance, and regulatory standards (DORA, SOX, GDPR). Familiarity with ITSM tools (ServiceNow), CI/CD pipelines, and scaled agile frameworks (SAFe). Excellent leadership and stakeholder management skills. What's on Offer: Competitive day rate: £739/day (Inside IR35 More ❯

release issue tracking and remediation. Required Skills: Extensive release management experience in financial services. Strong knowledge of ITIL, change governance, and regulatory standards (DORA, SOX, GDPR). Familiarity with ITSM tools (ServiceNow), CI/CD pipelines, and scaled agile frameworks (SAFe). Excellent leadership and stakeholder management skills. What's on Offer: Competitive day rate: £739/day (Inside IR35 More ❯

technical understanding of: Windows 10/11 Microsoft 365 administration Active Directory/Azure AD Basic networking (TCP/IP, DNS, DHCP, VPN) Comfortable with remote support tools and ITSM/ticketing systems. Ability to communicate clearly with users of all technical levels. More ❯

ServiceNow Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews. Minimum 5+ ServiceNow CIS certifications Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.) Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services Experience integrating ServiceNow with Cloud Infrastructure (e.g More ❯

Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our More ❯

alignment with best practices and governance standards. This role requires experience in some or all of the following: Waterfall and Agile methodologies, DevOps (CI/CD), and ITIL/ITSM frameworks. Your role will involve: Own engineering processes, governance, technology, and strategy as part of the customer's Design Authority Define and implement standards and guidance across the full lifecycle More ❯

and SOM modules. Strong command of JavaScript, Flow Designer, Script Includes, Business Rules, and UI Actions. Expertise in Integration Hub, MID Servers, and external system integrations. Deep understanding of ITSM, CSM, Procurement, and Finance domain processes. Certifications Required : ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Technical Architect (CTA) or equivalent experience Excellent communication, stakeholder management More ❯

post-implementation review. - Knowledge of industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. - Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. - Strong ability to communicate and set expectations with stakeholders and third parties. IT Service Lifecycle Manager More ❯

handover. This includes leading weekly internal and external calls, attending face-to-face meetings when required, and delivering consistent progress reports. Projects will be tracked using MS Project and ITSM tools. Youll proactively identify and manage risks, issues, actions, and dependencies throughout the lifecycle. Financial responsibilities include cost tracking, budgeting, and forecasting, with clear visibility on charges and revenue. Youll More ❯

tasked with the following, Strong interpersonal and communication skills; ability to engage with users confidently. Solid understanding of IT fundamentals ( Windows, macOS , mobile devices, networking basics). Familiarity with ITSM tools, preferably ServiceNow. Ability to work independently and manage multiple tasks effectively. Positive, proactive, and adaptable to changing priorities. More ❯

Consultant within the banking or financial services sector (highly desirable). Strong technical expertise in ServiceNow configuration, customisation, scripting (JavaScript, Glide), and workflow design. Experience with modules such as ITSM , ITOM , or CMDB . Solid understanding of ServiceNow architecture and best practices. Experience with ServiceNow integrations using REST/SOAP APIs and other integration tools. Strong knowledge of Agile methodologies More ❯

Cisco, Genesys) to Amazon Connect. • Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem • Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. • Build API-driven architectures, event streams, and real-time analytics pipelines using AWS services (Lambda, EventBridge, Kinesis More ❯

teams and helping to keep multiple systems running smoothly and securely If you also have experience with PowerShell or Bash, or know your way around Azure SQL or some ITSM/service desk platforms, that's a bonus - but not essential Why This Role? This is a great opportunity to be part of a tech-forward, growing organisation that genuinely More ❯

teams and helping to keep multiple systems running smoothly and securely If you also have experience with PowerShell or Bash, or know your way around Azure SQL or some ITSM/service desk platforms, that's a bonus - but not essential Why This Role? This is a great opportunity to be part of a tech-forward, growing organisation that genuinely More ❯

aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud … and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI-EU What’s in it for you At Accenture in addition to a competitive basic More ❯

infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities and meet deadlines. Ideal Candidate More ❯