351 to 375 of 588 ITSM Jobs in the UK

per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a Helpdesk Analyst to join a high-performing ITSM team within a major telecoms organisation. This role offers the opportunity to make a real impact in a fast-paced environment. Key Responsibilities Collaborate with the OSD Squad Lead and Lead … Analysts to support all aspects of the OSD squad and ITSM Chapter. Foster a team ethic by actively participating in discussions about team rota and helpdesk operational hours. Resolve incoming work efficiently, aiming for first-time resolutions while maintaining high-quality triage and analysis. Drive quality in all responses and communications, ensuring professionalism and adherence to timelines. Monitor and manage … events, alerts, and alarms to support ITSM performance, ensuring resolutions are within SLA. Build and nurture strong relationships both internally and externally to enhance service delivery for our customers. Complete and document Root Cause Analyses (RCAs) and Post Incident Reviews (PIRs), recommending improvements where necessary. Contribute to ITSM-driven initiatives, collaborating as a chapter to implement positive changes. Create and More ❯

your contributions are recognised, your ideas are welcomed, and your technical skills are continuously nurtured. What you'll be doing: Designing and customising ServiceNow applications, with a focus on ITSM and CSM Collaborating with stakeholders to gather requirements and translate them into scalable solutions Participating in Agile sprint planning and contributing to technical discussions Writing clean, efficient code and supporting … when required Upholding coding standards and contributing to a culture of continuous improvement What we're looking for: Proven experience developing and supporting the ServiceNow platform Strong knowledge of ITSM/CSM modules, workflows, scripting, and configuration Background in Agile delivery environments, ideally with exposure to DevOps practices Excellent communication skills and a collaborative, user-centred approach Awareness of database More ❯

at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯

at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯

at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯

at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯

technical expertise at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level. Strong experience managing third-line support within a fast-paced environment. Expertise in ServiceNow ITSM and solid understanding of ITIL processes. Advanced knowledge of routing/switching protocols (BGP, OSPF, VLANs, STP, TCP/IP). Hands-on experience with Cisco, Juniper, Fortinet, and Palo More ❯

and Git Familiarity with containerisation (Docker) and orchestration platforms Knowledge of scripting languages like PowerShell or Bash Experience with configuration management tools like Ansible Understanding of software development and ITSM practices Experience with monitoring and logging tools such as Azure Monitor Experience in hybrid cloud environments We encourage applications from candidates who may not meet all attributes but are willing More ❯

plans that restore services quickly. Maintain clear and consistent communication with all stakeholders throughout the incident lifecycle, ensuring everyone is informed and engaged. Document all incidents thoroughly in the ITSM tool, providing an audit trail of activities and decisions. Conduct root cause analysis on problems, employing recognized problem-solving methodologies to uncover the underlying issues and prevent recurrence. Proactively use More ❯

plans that restore services quickly. Maintain clear and consistent communication with all stakeholders throughout the incident lifecycle, ensuring everyone is informed and engaged. Document all incidents thoroughly in the ITSM tool, providing an audit trail of activities and decisions. Conduct root cause analysis on problems, employing recognized problem-solving methodologies to uncover the underlying issues and prevent recurrence. Proactively use More ❯

startups. What makes Confiz stand out is our focus on processes and culture. Confiz is certified under ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM), and ISO 14001:2015 (EMS). We foster a vibrant culture of learning through collaboration and making the workplace fun. People who work with us engage with cutting-edge technologies More ❯

to help ensure maintains the levels of service to our business and customers. Working alongside the IT Service Reporting team, you will be responsible for defining the reporting requirements (ITSM reports and dashboards) to enable ecosystem to accurately report their IT service performance and SMEs to easily validate performance achievement. Whilst the IT Service reporting team will support by providing … underlying ITSM data and reporting, it is the responsibility of the Service Performance Analyst to produce their own material(s) for the service performance related meetings they chair, e.g., presentations, service review packs. The prime responsibilities for this role are: • Accountable for service performance governance, oversight and improvement of the Ecosystem to help ensure maintains the levels of … service & achieves business outcomes. • Accountable for ensuring a coordinated approach to managing the Ecosystem performance, through defining, documenting & integrating service performance & governance standards • Provides subject matter expertise in IT service management, service performance and governance. • Responsible for ensuring process & operations performance is reviewed at various levels e.g. Operations resources, Process Managers, Process Owners, Service Delivery Managers across Service Providers, at More ❯

to help ensure maintains the levels of service to our business and customers. Working alongside the IT Service Reporting team, you will be responsible for defining the reporting requirements (ITSM reports and dashboards) to enable ecosystem to accurately report their IT service performance and SMEs to easily validate performance achievement. Whilst the IT Service reporting team will support by providing … underlying ITSM data and reporting, it is the responsibility of the Service Performance Analyst to produce their own material(s) for the service performance related meetings they chair, e.g., presentations, service review packs. The prime responsibilities for this role are: • Accountable for service performance governance, oversight and improvement of the Ecosystem to help ensure maintains the levels of … service & achieves business outcomes. • Accountable for ensuring a coordinated approach to managing the Ecosystem performance, through defining, documenting & integrating service performance & governance standards • Provides subject matter expertise in IT service management, service performance and governance. • Responsible for ensuring process & operations performance is reviewed at various levels e.g. Operations resources, Process Managers, Process Owners, Service Delivery Managers across Service Providers, at More ❯

Are you experienced in IT Service Management as the receiver of services from 3rd party suppliers? Do you have a demonstrable background in ensuring the delivery of quality and high-availability IT Services within a multi-sourced environment? If so, apply now for this excellent new permanent role. Our client, an end-user driven by a need for exceptionally high More ❯

experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud More ❯

desk, ensuring issues and requests are resolved quickly and effectively. Drive high support standards by managing SLAs, KPIs, and quality processes. Implement automation workflows and improve service delivery using ITSM tools. Oversee performance and people management, communication, and recruitment activities. Coordinate escalations, patching, change/release management, and reporting duties. Skills & Experience: Proven leadership experience within IT support and service More ❯

Title: ITSM and ServiceNow Analyst – EMEA (2-Year Fixed Term Contract) Location: Hatfield (Hybrid Working Available) Contract Type: Fixed Term (2 Years), Full-Time Are you passionate about IT Service Management and ServiceNow? Do you thrive in a collaborative, patient-focused environment? We’re looking for an experienced ITSM and ServiceNow Analyst to join my client on a 2-year … fixed-term contract. About the Role As the ITSM and ServiceNow Analyst , you will act as the primary point of contact for the support and delivery of the ServiceNow platform across the EMEA region. You’ll work closely with internal stakeholders and a third-party development partner to ensure the platform is optimized, scalable, and aligned with ITSM best practices. … matter expert for the ServiceNow platform. Ensure efficient delivery and support of ServiceNow capabilities in line with SLAs. Collaborate with internal teams and external partners to implement and enhance ITSM, ITOM, and other ServiceNow modules. Provide consultative guidance on ITSM frameworks and ServiceNow best practices. Support platform upgrades and continuous improvement initiatives. What We’re Looking For More ❯

internal and external service providers. Who You Are Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field is desirable. Knowledge of ITIL Framework and ITSM is highly desirable Experience: A proficient level of experience in IT workplace services, IT support, or a related role. Technical Proficiency: Strong understanding of IT hardware and software standards. Understanding More ❯

internal and external service providers. Who You Are Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field is desirable. Knowledge of ITIL Framework and ITSM is highly desirable Experience: A proficient level of experience in IT workplace services, IT support, or a related role. Technical Proficiency: Strong understanding of IT hardware and software standards. Understanding More ❯

the IT resources required to perform their roles effectively and efficiently. Escalate complex or unresolved issues to Level 2 IT Support Analysts for further investigation. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. Service Delivery & Device Lifecycle Management The More ❯

enjoy managing multiple priorities, solving complex problems, and coaching teams to improve their processes. If you have experience with insurance industry applications, regulations, ITIL frameworks, and IT service management (ITSM) processes, then this could be the role for you. Our culture Inclusion & Diversity are at the heart of our business at Ki. We recognize that diversity in age, race, gender More ❯

security teams on cross-functional initiatives. Participate in training and knowledge-sharing to enhance skills. Key requirements: Basic understanding of SAP user administration, authorizations, or security concepts. Experience with ITSM/ticketing tools (e.g., ServiceNow). Strong communication and customer service skills. Proven ability to manage tickets and deliver high customer care standards. Ability to work within compliance guidelines and More ❯

days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy to provide application and More ❯

working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to provide application and More ❯

One of our clients currently seek a ITSM Engineer to join their dynamic team on an initial 6 month contract. This role is fully remote. Key components: Strong experience with ITSM tools (e.g., ServiceNow) Proficiency in scripting for automation and customization. Familiarity with API integrations and web services (REST/SOAP). Solid understanding of ITIL framework and service management … principles. Experience with CMDB, asset management, and service catalog setup. Administer and support the ITSM platform, including configuration, customization, and ongoing optimization. Work closely with internal stakeholders to gather requirements and translate them into functional ITSM workflows. Manage and maintain ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management. Should this role speak to you, kindly send More ❯