351 to 375 of 427 ITSM Jobs in the UK

Remedy Developer to join a secure transformation project. This is a niche opportunity for a specialist with strong BMC Remedy experience to help design, build and enhance enterprise-level ITSM platforms in a highly secure environment. The Role You’ll design, develop, and maintain applications within the BMC Remedy ITSM suite , supporting key ITSM modules such as Incident, Problem, Change … Remedy with wider enterprise platforms and continuously improve system performance and user experience. Key Responsibilities Design, develop, and customise BMC Remedy applications, workflows, forms, and integrations. Configure and maintain ITSM modules, troubleshooting issues and optimising performance. Collaborate with internal teams to align Remedy functionality with business processes. Develop documentation, including technical specifications and user guides. Support system upgrades, enhancements, and … integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset with strong communication and collaboration skills. Sole British Nationality required (for SC More ❯

Remedy Developer to join a secure transformation project. This is a niche opportunity for a specialist with strong BMC Remedy experience to help design, build and enhance enterprise-level ITSM platforms in a highly secure environment. The Role You’ll design, develop, and maintain applications within the BMC Remedy ITSM suite , supporting key ITSM modules such as Incident, Problem, Change … Remedy with wider enterprise platforms and continuously improve system performance and user experience. Key Responsibilities Design, develop, and customise BMC Remedy applications, workflows, forms, and integrations. Configure and maintain ITSM modules, troubleshooting issues and optimising performance. Collaborate with internal teams to align Remedy functionality with business processes. Develop documentation, including technical specifications and user guides. Support system upgrades, enhancements, and … integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset with strong communication and collaboration skills. Sole British Nationality required (for SC More ❯

Remedy Developer to join a secure transformation project. This is a niche opportunity for a specialist with strong BMC Remedy experience to help design, build and enhance enterprise-level ITSM platforms in a highly secure environment. The Role You’ll design, develop, and maintain applications within the BMC Remedy ITSM suite , supporting key ITSM modules such as Incident, Problem, Change … Remedy with wider enterprise platforms and continuously improve system performance and user experience. Key Responsibilities Design, develop, and customise BMC Remedy applications, workflows, forms, and integrations. Configure and maintain ITSM modules, troubleshooting issues and optimising performance. Collaborate with internal teams to align Remedy functionality with business processes. Develop documentation, including technical specifications and user guides. Support system upgrades, enhancements, and … integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset with strong communication and collaboration skills. Sole British Nationality required (for SC More ❯

Remedy Developer to join a secure transformation project. This is a niche opportunity for a specialist with strong BMC Remedy experience to help design, build and enhance enterprise-level ITSM platforms in a highly secure environment. The Role You'll design, develop, and maintain applications within the BMC Remedy ITSM suite , supporting key ITSM modules such as Incident, Problem, Change … Remedy with wider enterprise platforms and continuously improve system performance and user experience. Key Responsibilities Design, develop, and customise BMC Remedy applications, workflows, forms, and integrations. Configure and maintain ITSM modules, troubleshooting issues and optimising performance. Collaborate with internal teams to align Remedy functionality with business processes. Develop documentation, including technical specifications and user guides. Support system upgrades, enhancements, and … integration workstreams. Skills and Experience Strong background in BMC Remedy ITSM development and configuration. Understanding of ITIL framework and service management best practices. Experience in workflow design , scripting, and system integrations. Knowledge of JavaScript or related programming skills. Experience with cloud-based Remedy deployments desirable. Problem-solving mindset with strong communication and collaboration skills. Sole British Nationality required (for SC More ❯

to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working full-time as part of a Mozaic team alongside senior client representatives, you will report to our Head … of Tooling Practice. Key Responsibilities Partner with sales and technical teams to understand client requirements and propose tailored ITSM solutions. Lead discovery sessions, solution workshops, and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of … ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance with ITIL processes during delivery. Facilitate knowledge transfer and training for client team Identify opportunities for service expansion, upselling, and cross-selling. Maintain strong relationships with stakeholders, acting as a trusted advisor. Background and Experience At More ❯

to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working full-time as part of a Mozaic team alongside senior client representatives, you will report to our Head … of Tooling Practice. Key Responsibilities Partner with sales and technical teams to understand client requirements and propose tailored ITSM solutions. Lead discovery sessions, solution workshops, and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of … ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance with ITIL processes during delivery. Facilitate knowledge transfer and training for client team Identify opportunities for service expansion, upselling, and cross-selling. Maintain strong relationships with stakeholders, acting as a trusted advisor. Background and Experience At More ❯

to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working full-time as part of a Mozaic team alongside senior client representatives, you will report to our Head … of Tooling Practice. Key Responsibilities Partner with sales and technical teams to understand client requirements and propose tailored ITSM solutions. Lead discovery sessions, solution workshops, and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of … ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance with ITIL processes during delivery. Facilitate knowledge transfer and training for client team Identify opportunities for service expansion, upselling, and cross-selling. Maintain strong relationships with stakeholders, acting as a trusted advisor. Background and Experience At More ❯

to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working full-time as part of a Mozaic team alongside senior client representatives, you will report to our Head … of Tooling Practice. Key Responsibilities Partner with sales and technical teams to understand client requirements and propose tailored ITSM solutions. Lead discovery sessions, solution workshops, and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of … ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance with ITIL processes during delivery. Facilitate knowledge transfer and training for client team Identify opportunities for service expansion, upselling, and cross-selling. Maintain strong relationships with stakeholders, acting as a trusted advisor. Background and Experience At More ❯

to support the full customer lifecycle— from initial engagement and solution design through delivery and ongoing support. This role is ideal for someone with a strong background in IT Service Management, who can demonstrate strength in delivery management and client engagement. Working full-time as part of a Mozaic team alongside senior client representatives, you will report to our Head … of Tooling Practice. Key Responsibilities Partner with sales and technical teams to understand client requirements and propose tailored ITSM solutions. Lead discovery sessions, solution workshops, and product demonstrations. Develop and present proposals, SOWs, and pricing models aligned with client needs and ITIL best practices. Contribute to RFP/RFI responses with service design and delivery planning. Oversee the implementation of … ITSM solutions, ensuring alignment with client expectations and industry standards. Manage project timelines, resources, and deliverables across multiple engagements. Ensure quality assurance and compliance with ITIL processes during delivery. Facilitate knowledge transfer and training for client team Identify opportunities for service expansion, upselling, and cross-selling. Maintain strong relationships with stakeholders, acting as a trusted advisor. Background and Experience At More ❯

UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments. You'll be at the heart of keeping … Excellent stakeholder communication skills, including crisis comms to senior leadership and customers Experience running Change Advisory Boards and maintaining change schedules Ability to identify and implement continuous improvements in ITSM processes Organised, adaptable and resilient with a collaborative leadership style Why this role? Work at the heart of a business delivering critical services to defence and national security clients Take More ❯

within SD-WAN/SASE solutions. Network Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup … Fortinet and Cisco ecosystems. Experience across connectivity solutions (FTTP, leased lines, carrier relationships, and on-net designs). Knowledge of Microsoft Cloud Services, network monitoring, SOC/NOC, and ITSM-aligned managed services. Proven success leading high-performing B2B sales teams and delivering multi-million-pound growth. Strategic thinker with hands-on drive, commercial acumen, and executive presence. Why Join More ❯

within SD-WAN/SASE solutions. Network Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup & Resilience: Exposure to Veeam, Datto, Acronis, Azure Backup … Fortinet and Cisco ecosystems. Experience across connectivity solutions (FTTP, leased lines, carrier relationships, and on-net designs). Knowledge of Microsoft Cloud Services, network monitoring, SOC/NOC, and ITSM-aligned managed services. Proven success leading high-performing B2B sales teams and delivering multi-million-pound growth. Strategic thinker with hands-on drive, commercial acumen, and executive presence. Why Join More ❯

Collaborate with internal and external teams to ensure secure and reliable operations. Manage and maintain key infrastructure components including servers, networks, and cloud platforms. Deliver technical input into IT service management and improvement projects. Ensure systems are compliant with relevant security standards and best practices. Identify and mitigate risks through regular assessments and reviews. Drive continuous improvement in monitoring, automation … of cyber security principles, tooling, and incident response. Ability to troubleshoot complex technical issues across systems and services. Comfortable working both independently and collaboratively across teams. Familiarity with IT service management frameworks (e.g. ITIL) and best practice methodologies. Desirable Skills and Qualifications Relevant industry certifications (e.g. Microsoft Certified, CompTIA Security+, ITIL, etc.) Experience working in regulated environments with a focus More ❯

Life on the team As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers. This may be part of a team of Customer Delivery Managers on a larger account, or you More ❯

and Experience Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent communication and negotiation skills Strong organisational skills and attention to detail The ability to manage budgets and maintain accurate documentation This is an opportunity to work More ❯

global organisation embarking on a large-scale digital transformation. The transformation includes major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform ServiceNow. We re seeking a User Experience Consultant to help shape and refine the employee technology experience across End User Computing (EUC) and IT service environments. This role focuses … clear user guidance and insights. Develop and maintain UX frameworks and standards for internal IT services. User Experience Consultant s Experience & Skills Required: Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes. Familiarity with ServiceNow or similar IT service platforms. Exposure to Windows migration and cloud migration projects. Strong understanding of M365 environments (Teams, OneDrive, Outlook, Office apps More ❯

global organisation embarking on a large-scale digital transformation. The transformation includes major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform – ServiceNow. We’re seeking a User Experience Consultant to help shape and refine the employee technology experience across End User Computing (EUC) and IT service environments. This role focuses … clear user guidance and insights. Develop and maintain UX frameworks and standards for internal IT services. User Experience Consultant’s Experience & Skills Required: Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes. Familiarity with ServiceNow or similar IT service platforms. Exposure to Windows 10–11 migration and cloud migration projects. Strong understanding of M365 environments (Teams, OneDrive, Outlook More ❯

global organisation embarking on a large-scale digital transformation. The transformation includes major infrastructure modernisation, a shift to cloud services, and the implementation of a new IT Service Management (ITSM) platform – ServiceNow. We’re seeking a User Experience Consultant to help shape and refine the employee technology experience across End User Computing (EUC) and IT service environments. This role focuses … clear user guidance and insights. Develop and maintain UX frameworks and standards for internal IT services. User Experience Consultant’s Experience & Skills Required: Proven experience applying UX methods in ITSM, EUC, or infrastructure programmes. Familiarity with ServiceNow or similar IT service platforms. Exposure to Windows 10–11 migration and cloud migration projects. Strong understanding of M365 environments (Teams, OneDrive, Outlook More ❯

and software version control. Supporting proactive identification and resolution of potential service issues before they affect customers. Assisting with documentation, reporting, and service improvement initiatives. Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service. What we're looking for Essential skills & experience Strong knowledge of the Logic Monitor platform (LMCA certification desirable). … with N-able N-sight RMM agent deployment and maintenance. Skilled in creating and managing operational checklists for system health. Solid understanding of IT processes and event management within ITSM frameworks. Desirable Familiarity with ITIL best practices (Event, Incident, and Problem Management). Experience in IT support or operations roles. About you Proactive, flexible, and eager to learn. Strong analytical More ❯

engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing … paths, and robust service management frameworks. Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to … Servers, networks, and end-user computing (EUC) Hospitality, cruise, or travel industry experience preferred Marine Training (STCW) or willingness to complete it before starting work Work Environment: Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations. Work in a fast-paced, customer-facing environment, collaborating with diverse international teams. Adapt to varying time More ❯

client, a leading company in the retail industry, is currently seeking a ServiceNow Performance Analyst to join their team on a contract basis. This role focuses on enhancing IT service management within the organisation. Key Responsibilities: Utilising ServiceNow for performance analysis and reporting Creating detailed reports to support performance improvement initiatives Liaising with internal stakeholders to gather requirements and provide … insights Monitoring and analysing service performance metrics to identify areas for improvement Providing actionable recommendations to optimise IT service management processes Collaborating with IT teams to implement performance enhancements Job Requirements: Experience in IT service management using ServiceNow Strong analytical skills and ability to create comprehensive reports Effective communication and stakeholder management abilities Understanding of performance metrics and improvement strategies More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯