76 to 100 of 632 ITSM Jobs in the UK

related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi) Basic operation system knowledge (e.g. Windows10, Windows server, Azure) Basic Microsoft Office 365 knowledge Second More ❯

operational needs and challenges. Ensure accurate documentation and record-keeping in internal systems, including CRM and service management tools. Experience and Knowledge Proven experience in service delivery management, IT service management, or a related field. Strong understanding of service level management and ITIL principles (certification preferred). Experience working in a cross-functional environment supporting live customers. Familiarity with IT More ❯

aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint Dynamics …/Business Central Freshservice ITSM You may also support the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset More ❯

aligned service desk processes to ensure consistency and quality Collaborating with colleagues to resolve escalated issues and share knowledge Prioritising and managing multiple support tickets effectively under pressure Using ITSM tools (e.g. Freshservice) to track and resolve incidents Technical Skills Windows 10/11 Active Directory/Microsoft Entra Microsoft 365/Azure/Intune/Teams/SharePoint Dynamics …/Business Central Freshservice ITSM You may also support the team with systems like: Windows Server 2019, SuSE Linux, RHEL, CrowdStrike Falcon, Arctic Wolf, Proofpoint Email Security What skills and experience you will bring Strong communication and customer service skills Solid knowledge of Windows 10/11 Ability to take ownership and see tasks through to resolution A collaborative mindset More ❯

contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support Access More ❯

contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support Access More ❯

contract management knowledge Confident in using Microsoft Office, particularly MS Excel and MS Word Proactive, organised, and solutions-oriented Able to manage multiple contracts and priorities Familiarity with Remedy ITSM and document management systems (ongoing training provided) What we offer: 26 days annual leave, and public holidays Company pension scheme FlexBens platform Family-friendly policies and occupational health support Access More ❯

Knowledge of PC/laptop builds and hardware diagnostics Experience supporting networked printers, scanners, and multi-function devices, including basic fault finding and liaising with suppliers Experience using IT service management tools, ideally ServiceNow, for logging, tracking, and resolving support tickets in line with SLAs Security awareness: Understanding of cybersecurity best practices, such as MFA, phishing prevention, and endpoint security More ❯

Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to More ❯

of global IT infrastructure, cloud operations, and service management while ensuring a secure, scalable, and efficient technology environment. This role is accountable for embedding and assuring IT Service Management (ITSM) processes across all teams, ensuring compliance with standardized frameworks and operational excellence. Key Responsibilities: Strategic Leadership & Transformation: Define and execute a modern Reliability Engineering strategy, integrating SRE, DevOps, and automation … IaC), automated provisioning, and cloud workload optimization. Drive edge computing, containerized workloads, and high-performance computing strategies. Implement AI-driven monitoring, self-healing automation, and full-stack observability. IT Service Management & Operational Excellence: Mandate and assure the adoption of IT Service Management (ITSM) processes across all teams, ensuring standardized, efficient, and effective service delivery. Establish SRE-based operational metrics, including More ❯

Desirable Awareness of digital channel shift and approaches. Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments Communicating technical information to both technical and non-technical people. … Any additional experience of business or IT work outside of degree would be beneficial. Presenting to groups of people Meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 and Anti-Virus Experience of a range of IT operating systems and applications used within a business More ❯

for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in More ❯

addition to implementing requests and changes, ensuring appropriate actions are taken so that none of them exceed their SLA or cause unforeseen business impact. Update the customer and the ITSM ticket throughout the lifecycle of it. Liaise with the Service Desk, other Getronics resolver groups, the customer and vendors where needed, to resolve tickets. Comply with relevant customer and Getronics … such as AutoPilot. Microsoft Certifications: MD-100: Windows 10 MD-101: Managing modern desktops Or MD-102: Endpoint Administrator Experienced in working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow. Willing to participate in On-Call schedule or shifts. Flexible when emergencies occur. Proficient in English. If you think you have 75% or even 90% of More ❯

holding training sessions for IT staff, virtually or in person as required A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard. Solid knowledge and experience of ServiceNow Process orientated with a methodical and planned approach to achieving goals Be comfortable with ambiguity, thrive on change … and engender a collaborative approach Hands-on experience of the ITSM work management system, ServiceNow Proven experience of line management and the development of individuals within a matrix organization structure. Track record in team transformation and team building Experience of work to (and exceeding) Service Level Agreements Excellent analytical, problem-solving and communication skills (both verbal and written) Can build More ❯

or IT product management. Deep expertise in Microsoft 365 (Teams, SharePoint, OneDrive), collaboration tools, and workplace technologies. Experience managing complex supplier relationships and delivering at scale. Strong knowledge of ITSM (e.g. ServiceNow), Agile delivery, and service design frameworks. Ability to lead transformation in secure, regulated environments. Strategic thinker with a user-first mindset and strong stakeholder management skills. Understanding of More ❯

MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore More ❯

Microsoft Certified Professional level and proven experience of applying these qualifications) ITIL Foundation Comptia A+ and/or N+ or equivalent qualification Significant experience of working in an IT service management environment A good understanding of ITIL v4 service management procedures and processes Active Directory management/administration Desirable Cisco CCST/CCNA Experience Essential Working knowledge of Microsoft desktop More ❯

audiences. Exposure to Microsoft Power Platform (Power BI, PowerApps, Flow). Familiarity with project implementation methodologies and tools (e.g., LCS, DevOps). Familiarity with ITIL framework or working in ITSM environments (e.g., FreshService, Jira Service Management). Experience with audit tools such as AuditBoard. Familiarity with user access controls, change management, and segregation of duties (SoD) principles. Proven detail-orientedapproach More ❯

for optimizing IT operations ️ Ensuring compliance with ITIL framework and best practices What We're Looking For: ️ Proven experience as an IT Service Manager or in a similar IT service management role ️ Strong understanding of ITIL practices and service management processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze … complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

with Data/Service Owners as appropriate. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Support the implementation and continuous improvement of ServiceNow apps and ITSM processes. Prepare and present reports and dashboards to management and other stakeholders. Work closely with cross-functional teams, including technology operations, security, and business units, to ensure alignment and effective … delivery. Work closely with Service Management functions including Change, Incident and Problem Management. What you will bring: In-depth knowledge of Service Management Processes. Solid experience with ServiceNow including ITSM, ITAM & CMDB. Solid ServiceNow development experience including service offerings, catalogue items, and workflow using Flow Designer. Preferred Criteria: Knowledge of the Common Service Data Model. Familiarity with Agile tools and More ❯

Technology's objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence in service More ❯

with Data/Service Owners as appropriate. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Support the implementation and continuous improvement of ServiceNow apps and ITSM processes. Prepare and present reports and dashboards to management and other stakeholders. Work closely with cross-functional teams, including technology operations, security, and business units, to ensure alignment and effective … delivery. Work closely with Service Management functions including Change, Incident and Problem Management. What you will bring: In-depth knowledge of Service Management Processes. Solid experience with ServiceNow including ITSM, ITAM & CMDB. Solid ServiceNow development experience including service offerings, catalogue items, and workflow using Flow Designer. Preferred Criteria: Knowledge of the Common Service Data Model. Familiarity with Agile tools and More ❯

and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development More ❯

security management, service management, asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment. The Ivanti Entreprise Service Management (ESM) IT Service Management platform combines ITIL process, support and delivery to provide a flexible, intuitive and self-managing application in the cloud and on-premise. The company has received numerous awards for … you! Meet the Team: Our Technical Support Engineers contribute to the success of our global customers by supporting their critical business operations. They are experts in our Ivanti IT Service Management tools and provide assistance and excellent standard of service to our global customers, partners and internal staff. They work with some of the biggest and best companies and most … support customers and self-develop Participate in focus activities as required - such as backlog reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of More ❯

security management, service management, asset management, and mobility management solutions - helping organizations reduce risks and costs associated with managing their IT environment. The Ivanti Entreprise Service Management (ESM) IT Service Management platform combines ITIL process, support and delivery to provide a flexible, intuitive and self-managing application in the cloud and on-premise. The company has received numerous awards for … you! Meet the Team: Our Technical Support Engineers contribute to the success of our global customers by supporting their critical business operations. They are experts in our Ivanti IT Service Management tools and provide assistance and excellent standard of service to our global customers, partners and internal staff. They work with some of the biggest and best companies and most … support customers and self-develop Participate in focus activities as required - such as backlog reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of More ❯