76 to 100 of 434 ITSM Jobs in the UK

out-of-hours support and occasional international travel. Key Responsibilities: Maintain, monitor, and operate the Platform environment in line with company policies. Resolve incidents and tickets raised through IT service management systems. Support Platform-related project work and deployment initiatives. Ensure systems are enrolled in capacity management and life-cycle processes. Collaborate with global IT teams to enhance platform performance More ❯

Fix rate* Adhere to escalation procedures* Assist with technical escalations for other team members* Monitor call queue and follow up with specialist support teams for resolution* Utilise the relevant ITSM tool suite to monitor progress of all incidents* Ensure accurate completion of all incident records and associated paperwork* Monitor and update the call management system as required* Assist with SLA More ❯

licensing, cloud procurement, and hardware lifecycle management. Demonstrated negotiation skills with major vendors (e.g., Microsoft, AWS, Oracle, Cisco, Dell). Familiarity with procurement tools (e.g., Coupa, SAP Ariba) and ITSM systems (e.g., ServiceNow, Halo etc). Strong financial acumen and experience managing multimillion-dollar IT procurement budgets. Excellent communication and stakeholder management skills. Preferred Attributes Relevant certifications (e.g., CIPS, CPM More ❯

licensing, cloud procurement, and hardware lifecycle management. Demonstrated negotiation skills with major vendors (e.g., Microsoft, AWS, Oracle, Cisco, Dell). Familiarity with procurement tools (e.g., Coupa, SAP Ariba) and ITSM systems (e.g., ServiceNow, Halo etc). Strong financial acumen and experience managing multimillion-dollar IT procurement budgets. Excellent communication and stakeholder management skills. Preferred Attributes Relevant certifications (e.g., CIPS, CPM More ❯

Qualifications Knowledge Microsoft Active Directory, ADFS, Entra, and identity services management Mobile device management and endpoint enrollment processes Exchange Server, SharePoint, Cisco Webex, Cisco Jabber, Citrix IT infrastructure, IT Service Management, Secure by Design Experience in highly regulated environments Skills Hands-on administration: Windows Server/Desktop, RedHat Linux (RHEL), VMware, Citrix VDI Scripting knowledge: PowerShell, Bash, Python, Perl, BAT More ❯

Qualifications Knowledge Microsoft Active Directory, ADFS, Entra, and identity services management Mobile device management and endpoint enrollment processes Exchange Server, SharePoint, Cisco Webex, Cisco Jabber, Citrix IT infrastructure, IT Service Management, Secure by Design Experience in highly regulated environments Skills Hands-on administration: Windows Server/Desktop, RedHat Linux (RHEL), VMware, Citrix VDI Scripting knowledge: PowerShell, Bash, Python, Perl, BAT More ❯

in relevant modules or system administration. Experience with large-scale system implementations, migrations, or upgrades. Exposure to other enterprise tools such as ServiceNow, Salesforce, or Workday. Background in IT service management (ITIL or equivalent). Terms of Appointment You must be eligible to work in the UK . You must be based in, or within easy commuting distance of, the More ❯

in relevant modules or system administration. Experience with large-scale system implementations, migrations, or upgrades. Exposure to other enterprise tools such as ServiceNow, Salesforce, or Workday. Background in IT service management (ITIL or equivalent). Terms of Appointment You must be eligible to work in the UK . You must be based in, or within easy commuting distance of, the More ❯

Experience: Oracle certifications in relevant modules or system administration. Experience with large-scale implementations, migrations, or upgrades. Exposure to enterprise tools like ServiceNow, Salesforce, or Workday. Background in IT service management (ITIL or equivalent). Experience in Agile or hybrid delivery environments. Bonus: Experience in regulated industries. We offer the following salary and benefits: Salary: £75,000 - £90,000 (dependent More ❯

ROLE DESCRIPTION Senior IT Support Analyst Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best brands. The BrandEd portfolio … pre-college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across … communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction. Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure More ❯

YOU MUST ALSO SUBMIT A COVER LETTER. Contract: Full-time, permanent, 35 hours per week (on-site) Location: 30 Bedford Square, London, WC1B 3EE Reports to: Director of IT Service Management Salary: £48,500 per annum BrandEd BrandEd partners with prestigious companies to deliver relevant, experiential learning programs taught by industry experts from the world’s best brands. The BrandEd … pre-college to master’s degrees with campuses in New York, London, Madrid and Online, and partnerships in Seoul and Beijing. Job Purpose Reporting to the Director of IT Service Management, the Senior IT Support Analyst is a key member of the Global IT Service Management team and will take a lead role in all aspects of IT support across … communication with users. Additional, responsibilities include monitoring team performance and promoting high service standards to improve productivity and enhance customer satisfaction Case Management Manage and resolve IT Service Management (ITSM) requests within the organisation's ticketing system, ensuring timely and accurate documentation. Maintain clear and consistent communication with end users, providing updates and guidance in non-technical terms to ensure More ❯

networking fundamentals is desirable. Role Responsibilities: Provide support for IT incidents and service requests, including hardware,software, network issues, and to manage and document these requests usingour Fresh Service ITSM tool. Communicate effectively with users to understand their needs and provideoptimal solutions. Troubleshoot and resolve IT issues promptly, minimizing disruption to businessoperations. Deliver a highly available and well-managed IT More ❯

modify, and disable user accounts in Active Directory, Entra ID (Azure AD), and Microsoft 365 Manage group memberships and permissions following company policies Update and close tickets in the ITSM tool, keeping records clear and consistent Support the team with security controls such as MFA and SSO Follow standard processes to maintain compliance and data accuracy Key Requirements of the More ❯

modify, and disable user accounts in Active Directory, Entra ID (Azure AD), and Microsoft 365 Manage group memberships and permissions following company policies Update and close tickets in the ITSM tool, keeping records clear and consistent Support the team with security controls such as MFA and SSO Follow standard processes to maintain compliance and data accuracy Key Requirements of the More ❯

and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA’s, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You More ❯

information systems within the NHS. Knowledge of IT Systems such as SCCM and Antivirus solutions. Knowledge of IT policies and procedures including IT security and disaster recovery. Knowledge of ITSM tools e.g Ivanti Experience Essential Experience of Call Centre/Helpdesk/Service Desk or other telephone-based customer service. Experience of working in an IT Support environment. Experience of More ❯

and collaboration skills. Customer focused and willing to extend service with proactive and flexible support. Ability to work independently and prioritize tasks effectively. Familiarity with ITIL or other IT service management frameworks Apply now for an opportunity onm this great PERMANENT Role More ❯

is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯

is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯

written and Oral. Excellent Ability to produce Service Management documentation and Reports Excellent Business Relationship skills Experience of working Remotely Excellent Analytics and Problem solving skills Experience with IT Service Management Tools Additional Information Private Medical Cover funded for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy More ❯

all supporting facilities and application systems within the department that includes but not limited to daily system monitoring and maintenance, system change management, system capacity management, data management, IT service management, incident and failure management, and emergency management Lead IT projects that includes project budgeting and planning, carrying out business requests analysis and control, proposing and reviewing technical solutions, supervising More ❯

towards leadership qualification at level 5 or above Desirable Membership of professional body ITIL Expert Qualification PRINCE 2 Practitioner Post graduate qualification Experience Essential Significant experience in an IT Service Management role Experience of working in an IT organisation working to ITIL framework standards Confidence and capability to deal and negotiate at all levels of an organisation Working and negotiating More ❯

Responsibilities Act as the first point of contact for all incoming support requests via phone, email, and ticketing system. Log, categorise, and prioritise incidents and service requests in the ITSM system. Assign tickets from the unassigned queue to the appropriate team or engineer. Troubleshoot and resolve 1st line issues related to desktops, laptops, printers, mobile devices, and common software applications More ❯

routing strategies to improve performance. Drive AI-powered network monitoring, automation, and self-healing capabilities. Scale Infrastructure as Code (IaC) for network automation, ensuring agility and operational efficiency. IT Service Management & Operational Excellence: Establish network reliability objectives, including SLOs, SLIs, and error budgets. Implement real-time incident detection and response using AI-driven network analytics. Ensure high availability, network resilience More ❯

Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. Log all incidents accurately and in detail within the ITSM system, ensuring complete records of actions taken. Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support More ❯