76 to 100 of 969 ITSM Jobs in the UK

team. Experience with the following would be advantageous: Microsoft Entra ID and Active Directory Microsoft Intune Microsoft Autopilot HaloITSM or another IT service management platform Jamf Azure Virtual Desktop Microsoft Teams telephony Laptop hardware diagnosis and repair About Us Forward thinking and future focused, we champion social mobility, ethical governance ...

Knowledge & Expertise What We’re Looking For: Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. Understanding of IT ...

cover for Security Manager. Skills, Knowledge & Expertise Basic understanding of IT infrastructure components including networks, servers, operating systems, and cloud services. Familiarity with IT service management principles (ITIL) and incident/problem/change management processes. Ability to troubleshoot common IT issues and elevate complex problems appropriately. Understanding of IT ...

role covers a broad range of operational IT responsibilities. Working knowledge of Microsoft Entra ID, Intune, Autopilot, SharePoint and Teams administration. Experience with IT service management tools and ITIL-aligned working practices. Experience supporting SaaS applications and coordinating managed service, cyber security or other specialist partners. Relevant technical or service ...

including formulas, data analysis, reporting, and macros. Experience using Atlassian Jira for incident management, defect tracking, change control, and workflow management. Understanding of IT service management, operational support processes, and service delivery best practices. Familiarity with ISO-accredited processes and quality standards, with experience working within controlled and auditable environments. ...

including formulas, data analysis, reporting, and macros. Experience using Atlassian Jira for incident management, defect tracking, change control, and workflow management. Understanding of IT service management, operational support processes, and service delivery best practices. Familiarity with ISO-accredited processes and quality standards, with experience working within controlled and auditable environments. ...

Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing) Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment ...

hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.ITIL experience with Serivice now or similar ITSM paltformPersonal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.Licensing: Full UK driving licence to facilitate ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

multiple suppliers and service towers. Demonstrable experience managing complex release schedules, dependencies, risks, and stakeholder engagement to ensure successful delivery outcomes. Strong knowledge of ITSM practices, including Release, Change, Incident, Service Level, and Supplier Management, with a solid understanding of ITIL frameworks. Experience producing and presenting release governance reporting, performance ...

Azure infrastructure, Intune device management, and Microsoft 365 services. Knowledge of Active Directory, Group Policy, and identity management concepts. Experience with Zendesk or comparable ITSM ticketing platforms. Familiarity with the ITIL framework and service management best practices. What We Offer Microsoft Azure certification sponsorship: Nerdio covers exam fees for relevant ...

experience with Microsoft Intune/Mobile Device Management . Experience with VMware, Horizon or Azure Virtual Desktop would be advantageous. Understanding of IT service management/ITIL principles . Comfortable combining technical administration, user support and project work . SAP, HR or Finance application exposure would be beneficial ...

response architectures covering analytics rules, MITRE ATT&CK-aligned use cases, threat hunting, workbooks, watchlists, automation and SOAR playbooks. Design secure integrations with ITSM, CMDB, threat intelligence, vulnerability management, identity, network and incident response processes. Produce and own architecture artefacts including requirements, High-Level Designs (HLDs), Low-Level Designs (LLDs ...

correction for future use in the form of work instructions. Troubleshoot, resolve, implement or elevate Incidents, service requests or alerts as required. Follow IT Service Management Processes as dictated by SOPs. Ensuring all IT systems function within the parameters of the SLAs. Problem solving and new solution design, implementation ...

issues (off-the-shelf and bespoke). Excellent customer service and communication skills, with the ability to manage expectations diplomatically. Experience using an IT service management tool (e.g. ServiceNow). Ability to prioritise workload, solve problems effectively and work flexibly as part of a team. Full UK driving licence ...

managing operational budgets, ideally with experience of delivering cost optimisations. Good understanding of ITGC, ISO270001 and cyber essentials plus requirements. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading Oracle ...

relevant systems and identify recurring incidents to improve services. Assist with device lifecycle activities and follow information security protocols. Tools and Systems Used: Halo ITSM for managing incidents and service requests. Microsoft Configuration Manager (SCCM) for device management. Microsoft Azure and Intune for cloud-hosted services and device support. Active ...

integration experience: designing and implementing API-based (REST/SOAP) connections between IGA platforms and external systems such as HR systems, cloud identity providers, ITSM platforms, and directory services. Solid understanding of IGA and governance concepts: JML lifecycle, RBAC, least privilege, separation of duties, access certification, privileged session management ...

Desire to learn and adapt to new technology skillsets. Strong customer-service and interpersonal skills. Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM) Experience of working in a financial institution in technology #J-18808-Ljbffr ...

Server; familiarity with data modeling concepts and warehouse performance tuning. Support & Incident Management – Strong troubleshooting and analytical skills for root cause analysis; exposure to ITSM tools such as ServiceNow and Jira. Preferred Qualifications Microsoft Certifications (e.g., DP‐900, AZ‐900, DP‐203). Familiarity with AKS, Docker, or containerized ...

within Agile, DevOps, or product-aligned delivery teams. Experience using infrastructure monitoring, performance management, and operational tooling. Working knowledge of Jira, Confluence, and IT Service Management platforms. Good understanding of hybrid environments incorporating on-premise and cloud-hosted services. Familiarity with NCSC security guidance, Secure by Design principles, Zero Trust ...

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Desirable Experience working within a 24/7 or shift-based support environment. ...

Business Analyst - Testing/ITSM Location: Corsham (hybrid) - 2 days per week/monthly Contract: Contract opportunity Security Clearance: Active SC clearance required Rate: Up to £500 per day The Opportunity A leading management and technology consultancy is seeking an experienced Business Analyst to support a client engagement within … technical testing environment. The successful candidate will have experience working alongside testing teams and a good understanding of IT Service Management (ITSM) platforms, ideally Remedy or similar software. You will work with business stakeholders, technical specialists and test teams to ensure requirements are clearly defined, systems are thoroughly tested ...

Select how often (in days) to receive an alert: ITSM Technical Leader Country/Region: GB Connect with Eutelsat Group Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator. As a global leader in satellite communications … project objectives and timelines What You’ll Need: • MSc in Computer Science, Information Technology, or a related field. • 5+ years of experience in IT Service Management, with a focus on technical leadership and process improvement. • Strong knowledge of ITIL framework and best practices, with relevant certifications (e.g., ITIL v4, ITIL ...

infrastructure, cybersecurity, and day-to-day IT operations across a diverse technology environment. Key Responsibilities Provide end-user support via phone, email, portal, and ITSM ticketing systems. Manage Joiners, Movers, and Leavers processes. Support and administer Microsoft 365, Entra ID, Exchange Online, and Intune. Manage Active Directory, Group Policy ...