301 to 325 of 1,512 Incident Management Jobs in the UK

with business goals. Responsible for the delivery of the Credit applications to both internal and external users and be accountable for delivery to the Delivery Lead Communicate to senior management and stakeholders articulating technical challenges, issues, value from investing in technology. Communicate with the wider technology teams to coordinate interdependencies and resolve issues. Provide leadership across the Credit Software … improvement is taking place. Work with 3rd parties to ensure the Agile teams have a full complement and are cross-functional. Responsible for hiring within teams. Take part in incident management to ensure Production defects are rectified based on their criticality and severity and to a sufficient standard. Guide and support team to identify and escalate risks as … experience with CI/CD, automated testing frameworks, and agile methodologies. Hands-on coding experience with the ability to define and develop solutions and frameworks. Experience of Application Lifecycle Management Tools and technologies such as Source Code Management; git, DevOps platforms; gitlabs, TeamCity Use of and working with Containerization to aid deployability, testing and loose coupling. Agile exponent More ❯

Coordination and direct involvement in operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Support and lead certain elements of transition activities for new customers into Support. Participate in monthly customer meetings, including support performance reviews Continuous improvement work with More ❯

to stakeholders. Stay informed on emerging threats, technologies, and regulatory changes. Support internal and external audits and regulatory inspections. Essential Skills & Experience: Proven experience in cyber security operations and incident management. Strong knowledge of ISO 27001, NIST, and related frameworks. Experience with GRC processes and tools. Familiarity with SOC operations and threat detection technologies. Excellent understanding of the cyber … Must be a British National and SC cleared or eligible. Desirable: Experience in regulated or high-security environments. Knowledge of additional frameworks such as COBIT, ITIL, or GDPR. Project management experience or certifications (e.g., PRINCE2, Agile). Disclaimer: Adecco is acting as an Employment Agency. We are an equal opportunities employer and a listed supplier for this role. Your More ❯

of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure. Track record delivering major upgrades, migrations, or automation initiatives (SCCM, Intune, PDQ, or similar). Strong documentation, incident management, and stakeholder engagement skills. Experience advising on IT strategy, risk, or compliance is highly desirable. Professional certifications (e.g., Microsoft, ITIL, Azure) are a strong advantage. Benefits More ❯

tackle escalated issues, ensuring swift and effective resolutions. Service Transition: Contribute your technical expertise to exciting transitions, playing a key role in onboarding new clients into Littlefish’s portfolio. Incident Management: Monitor and progress incidents, changes, and requests, maintaining high service levels and customer satisfaction. Mentorship: Share your knowledge and experience by coaching and mentoring other team members … Juniper Firewalls, HP Switches, Dell Switches, Microsoft Azure or AWS Networking, WAN connectivity including Site to Site VPNs, MPLS, Azure Express Route, Palo Alto firewalls. Knowledge of network security management, both on-premises and cloud-based. Strong understanding of switching, routing, Firewall and VPN. Knowledge of and experience in managing Zero Trust architecture. Strong understanding of communication protocols (mainly More ❯

Razor Pages, Blazor, and Telerik Kendo UI Familiarity with Lambda expressions, LINQ, and Razor syntax Knowledge of SSIS, PowerShell, and modern CI/CD practices Understanding of change and incident management environments with strict SLAs Join us in delivering cutting-edge internal solutions that make a difference across our entire organisation. If you're looking for a role More ❯

What you'll need Eligibility for UK Security Clearance (SC) is essential. 3+ years of experience in a ServiceNow support or technical delivery role, with a strong focus on incident management and platform maintenance. Strong communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. Solid understanding of the ServiceNow platform, with hands More ❯

Docker). Deep knowledge of monitoring, logging, and observability tools (e.g., Prometheus, Grafana, Datadog, Splunk). Proficiency in programming or scripting languages (e.g., Python, Go, Bash). Experience with incident management, post-mortems, and implementing preventative measures. Solid understanding of networking, databases, and distributed systems. Exceptional leadership, communication, and collaboration skills. Certifications in cloud platforms, SRE, or related More ❯

Collaborate with SPACE Analysts and QAs to ensure process designs are clearly understood and implemented. Identify improvements to the team’s internal processes and upholding standards including peer review. Incident management, including root cause analysis, clean-up and prevention of future occurrences. Contribute to Sky’s RPA strategy and assessing new automation opportunities. Expand and maintaining our RPA More ❯

about networking (TCP/IP and DNS). Familiar with software distribution and SDK business model. Understanding of SaaS operation models and customer support. Familiar with service desk and incident management systems such as Zendesk. What would be nice (preferred skills & experience): Relevant experience in operating a B2B web platform. Knowledge of API integration. Knowledge of scripting languages More ❯

and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation More ❯

and task prioritisation Take ownership of your code from inception to deployment into Production, following a continuous delivery model Get involved in live incidents as required, following the internal incident management process Support, coach, and mentor other team members, setting high standards, and continually improving processes Provide technical support to internal teams and actively share knowledge through documentation More ❯

The Spotify Security team is looking to enhance our incident response capabilities with a hardworking and collaborative security engineer focussed on incident management. If you thrive under the pressure of a well handled security incident, and enjoy the challenge of working with partners across the company to continuously improvise our containment and response efforts, then stop what … you’re doing and apply! What You'll Do You will drive the continuous improvement of Spotify's security incident management process, identifying areas for improvement and implementing changes. You will work with compliance teams and other collaborators to make sure our incident processes meet all compliance and regulatory requirements while staying lean and adaptable. You will … You will build new automation and response capabilities that accelerate investigation and response to incidents, allowing us to capitalize on our defender’s advantage You will coordinate scheduling for incident managers and responders to ensure adequate coverage and readiness. You will develop, coordinate, and deliver training programs for incident managers and responders to ensure a high level of More ❯

Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE … per annum Location: Bristol 5 days a week No sponsorship provided, SC Clearance eligibility needed. The role: This role will sit in the Support Team and focus on ticket management and resolution for their Zendesk ITSM tool. Key responsibilities include: Help prioritise tickets and workload with Engineers Timely ticket management, sharing updates/progress reports with customers Continuous … improvement of the ticketing management processes Trigger technical escalations where required Manage Major Incidents Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Strong stakeholder management Good at More ❯

Job Title: Incident and Problem Manager Location: London/Remote About Role The Incident & Problem Manager will be accountable for overseeing the internal incident management process for business impacting events, ensuring that triage, external escalations, customer communication, and service restoration are managed in an expedited fashion. In addition, the Incident & Problem Manager will be responsible … for owning problem resolution, working collaboratively across all Thredd departments to ensure that root cause is identified and alleviated to avoid future incident iterations. The Incident & Problem Manager is responsible for defining and handling the internal incident management process alongside key stakeholder communication and third-party escalations. The successful candidate is also responsible for leading the … root cause analysis and accompanying report to completion within contractual SLAs following a major incident and subsequent service restoration. In this role, the ability to build strong relationships and collaborate effectively across multiple departments is crucial. The focus should be on fostering openness and honesty, with an emphasis on identifying root causes without assigning blame. The Incident & Problem More ❯

more. Base pay range Direct message the job poster from Peaple Talent Client Service Director at Peaple Talent, a boutique tech recruitment agency Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public … centre technology. Location: Bristol 5 days a week No sponsorship provided, SC Clearance eligibility needed. The role: This role will sit in the Support Team and focus on ticket management and resolution for their Zendesk ITSM tool. Key responsibilities include: Help prioritise tickets and workload with Engineers Timely ticket management, sharing updates/progress reports with customers Continuous … improvement of the ticketing management processes Trigger technical escalations where required Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Good at problem-solving and troubleshooting The salary & benefits More ❯

We’re looking for a Senior Incident Response Manager to join our cyber-security team in Reading, UK or Schiphol, NL In this fantastic opportunity, you will work at the forefront of cyber defence operations, delivering Group Security’s and Liberty Global’s wider mission through helping to reduce; the impact of cyber incidents affecting Liberty Global, Retained Markets … and Joint Ventures. You will provide the Subject Matter Expertise to coordinate and drive the response to serious cyber incidents through the best practice Incident Management (IM) life cycle and ensure root cause analysis is performed to support improvement of our controls. You will lead the Cyber Emergency Response Team responsible for ensuring the delivery of the cyber … incident response (CIR) life cycle for serious cyber incidents by ensuring that the relevant parts of the business and partners are engaged and activated to undertake the actions needed to reduce impact on our business. When not responding to incidents, you will help develop our Incident Management and Incident Response capabilities, including writing and maintaining playbooks More ❯

About the Opportunity Job Type: Permanent Application Deadline: 31 August 2025 Title Cyber Security Operational Incident Manager - Technical Consultant Department Cyber Defence Operations - GCIS Location Kingswood, Surrey, Gurgaon, Bangalore Reports To Senior Manager - CDO Level 5 We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working … Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients' digital assets … and infrastructure against evolving cyber threats. The Cyber Security Operational Incident Manager will be responding to and managing widespread security events and should have an understanding on how best to maintain CIRT teams skills and knowledge. The role will be supported by a global team of CIRT analysts who are looking at this role to provide them with direction More ❯

Cyber Security Operational Incident Manager - Technical Consultant Join to apply for the Cyber Security Operational Incident Manager - Technical Consultant role at Fidelity International Cyber Security Operational Incident Manager - Technical Consultant 1 day ago Be among the first 25 applicants Join to apply for the Cyber Security Operational Incident Manager - Technical Consultant role at Fidelity International About … The Opportunity Job Type: Permanent Application Deadline: 31 August 2025 Title Cyber Security Operational Incident Manager - Technical Consultant Department Cyber Defence Operations - GCIS Location Kingswood, Surrey, Gurgaon, Bangalore Reports To Senior Manager - CDO Level 5 We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to … Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients’ digital assets More ❯

than 86 countries. CSG delivers critical services across 33 trading businesses, with specialisms in IT, HR, energy, education, legal, procurement, and more. Why this role matters As the primary Incident Manager, you'll lead the response to high-priority incidents, make critical decisions under pressure and coordinate cross-functional teams. Your role will be key to minimising disruption, maintaining … stakeholder confidence, and driving improvements that protect service performance and operational resilience. What you'll be doing Lead the end-to-end management of high-priority and critical incidents, ensuring fast restoration of service with minimal business impact. Act as the primary point of contact for senior stakeholders during incidents, delivering clear, timely and strategic communication. Coordinate technical and … business resources to resolve incidents quickly and effectively. Own and continuously improve the Priority Incident Management process in alignment with ITIL best practices. Conduct post-incident reviews, identify root causes and trends, and collaborate with Problem Management to prevent recurrence. Produce executive-level incident reports and summaries. Work closely with the Cyber Security team to More ❯

looking for a Senior Security Analyst to join us in either Amsterdam or Reading In this role you'll be part of the technical leadership driving our operational security incident response across our global network. You'll work closely with Incident Managers and other technical teams to detect, respond to, and recover from cyber-attacks—all while proactively … You will be focused on supporting our Telenet brand in Belgium with regular travel to the Offices in Mechelen, Belgium and become the single point of contact for all Incident Response activities working with the local Telenet security team providing Incident Management coordination. What will you be doing? Incident Response & Threat Handling Technical Lead for Incidents … Perform deep-dive investigations, including advanced malware analysis, extraction of Indicators of Compromise (IoCs), and mapping out Tactics, Techniques, and Procedures (TTPs). Cross-Functional Collaboration: Work closely with Incident Managers, Incident Commanders, and other technical teams to coordinate an effective response, ensuring clear communication and precise prioritisation. Technical Escalation & Mentorship Escalation Point: Serve as the technical escalation More ❯

Lead Major Incident Broadcast Support Engineer - Contract Opportunity Execute multiple concurrent streaming events; independently manage high-priority events to ensure top-tier customer experience . Collaborate with senior engineers and cross-functional teams on high-severity support issues, focusing on immediate mitigation and long-term resolution. Deliver detailed reports to leadership and manage follow-up actions post-event. Contribute … support operations experience , including 2+ years in a Level-2 escalation role. 2+ years of experience leading a support team in a network operations or similar environment. Proficiency in incident management, ticketing systems, and metrics reporting. Experience supporting microservices-based architectures. Strong troubleshooting skills with a proven ability to identify root causes. Demonstrated commitment to operational excellence and … Solid understanding of networking fundamentals. Excellent written and verbal communication skills, with experience in technical documentation. Strong organizational and multitasking abilities. Excellent interpersonal and customer service skills. Familiarity with incident management tools such as Jira or ServiceNow. Preferred Qualifications Experience supporting streaming video delivery systems and consumer playback devices. Knowledge of video encoding and transcoding technologies. Familiarity with More ❯

to you, please read on. Are you interested in ensuring customers can always watch their favourite movie or show? If so, you might be the right person for the Incident Manager role in the READI team who drive availability for Prime Video. Key job responsibilities Lead calls on customer impacting, high severity, outages that drive towards resolution by coordinating … efforts across multiple engineering and operational teams, including for ambiguous problems we might not have seen before. Deconstruct complex incidents into workstreams that can be managed by multiple incident responders in parallel. Monitor and manage communications during high severity events via relevant channels, including being the single point of contact for executive leaders. Drive critical, complex customer escalations in … situations that are sometimes technically challenging in collaboration with Engineering Teams. Own improving the effectiveness of incident response by driving continuous improvement of standard operating procedures and the tools that help you resolve incidents efficiently. Proactively identify opportunities for improvement through gap analysis, trend identification, and cross-functional collaboration. Act as a key stakeholder for the engineering teams who More ❯

various modules. Monitor system performance, ensure data integrity, and generate analytical reports. Create and maintain documentation for system configurations, processes, and best practices. Create KEDB documentation as part of incident management and analysis. Stay updated with the latest features and best practices for UKG Dimensions and Passport. Qualifications: Bachelor's degree in Information Technology, Human Resources, or a … related field. Proven hands-on experience with UKG Pro WFM (Kronos Dimensions), specifically in Timekeeping, Absence, Advanced Scheduling, and Analytics. Strong understanding of workforce management processes and solutions. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Experience with system integrations and data migration. Knowledge of SQL … and other database management tools is a plus. Nice to Have: Working knowledge of Passport application, SAP HR Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Consulting Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Creo Invent by 2x Sign in to set job alerts for More ❯

Social network you want to login/join with: Cyber Security Incident Responder, London Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: We are looking for an enthusiastic and experienced Cyber Security Incident Responder (IR) to join our dynamic and growing team. The role … unique opportunity to be a key member of Cyber Defence, working closely with stakeholders to develop a 24/7 operational cyber defence capability. Experience in Digital Forensics and Incident Response (DFIR) is encouraged. This position may require on-call and overtime for serious cyber attacks. Location in the UK is flexible. Responsibilities: Help build Element’s IR capability … following industry frameworks like NIST and SANS. Lead cyber incident management, conduct investigations, determine root causes, and recommend remediation. Collaborate with IT, Privacy, Legal teams, and stakeholders; prepare incident reports. Conduct post-incident reviews for continuous improvement. Perform digital forensics and malware analysis. Develop cyber defence metrics and KPIs with the Incident Response team. Stay More ❯