301 to 325 of 738 Incident Management Jobs in the UK

office in Uxbridge. Description Develop and implement IT security strategies and infrastructure. Lead implementation of Security tools Lead threats and vulnerabilities assessment, analysis and management Monitor and analyse the organisation's security posture on an ongoing basis. Lead and coordinate IT security incident response efforts, continue improving the … incident management process. Ensure compliance with all relevant information security and healthcare industry regulations. Conduct and facilitate IT security audits and risk assessments. Provide training and guidance on IT security best practices. Develop and maintain relationships with external IT security entities. Manage the IT security budget effectively. Profile … Demonstrated experience in Senior IT Security Analyst or Lead role Experience in wide range of security tools Extensive experience in risk, threats and vulnerabilities management Practical knowledge of IT security frameworks and risk management methodologies. Excellent problem-solving and analytic abilities. Strong communication and stakeholders management skills More ❯

execution and high customer satisfaction. Reporting to the Head of Digital Service Solutions, the manager collaborates closely with Digital Product Managers and Product Care Management to integrate, maintain, and optimize digital services on a global scale. Key Responsibilities: Strategic Responsibilities: Service Digital Portfolio Execution: Lead the implementation and operationalization … skills for digital service operations. Process Standardization: Establish and enforce governance frameworks for operational processes, ensuring consistency across global teams. Operational Responsibilities: Installed Base Management: Support Global Product Care to ensure edge-device installed base lifecycle is controlled, including firmware & software versioning, physical/cybersecurity, and obsolescence management. Deployment … Support: Ensure smooth integration and ongoing support of digital services within field operations. Incident Management & Troubleshooting: Serve as the Level-3/4 escalation point for digital service-related issues, collaborating with IT and engineering teams for resolution. Performance Monitoring & Reporting: Establish and track KPIs for digital service More ❯

Incident Communications Manager Location: London Work Pattern: Hybrid - 2 days on site Rate: Outside IR35 Role Purpose: You will be managing the business and technical incidents and high priority problems to resolution to ensure minimal impact to the business and client's business and analysing incidents and problems, identify … You'll communicate and work proactively with wider business stakeholders and managing expectations, ensuring strong customer relationship is kept. Role Responsibilities: Develop the Business Incident operation. Organise support and other resources during major incidents to reach resolution as quickly as possible. Bridge calls and manage communications with internal and … external stakeholders. Proactively identify potential problems and resolve them before they have an impact on the business. Work closely with the Change and Release Management team to ensure changes have been raised to resolve incidents and known errors and that the impact of changes are fully understood. Work closely More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯

them in comprehending and dealing with that threat. Key Responsibilities: • Oversee and coordinate cyber security incidents for our clients • Conduct digital forensics on pertinent incident data (disk, volatile memory, network packets, log files). • Keep an updated perspective of the cyber threat environment and be capable of advising clients … communication abilities. Desirables: A current government security clearance (SC/DV) or willingness to acquire such a clearance will be seen as an advantage. Incident management certifications such as: CREST certified incident manager (CCIM) GIAC Certified Incident Handler (GCIH) Degree level qualified, MSc in Information Security More ❯

them in comprehending and dealing with that threat. Key Responsibilities: • Oversee and coordinate cyber security incidents for our clients • Conduct digital forensics on pertinent incident data (disk, volatile memory, network packets, log files). • Keep an updated perspective of the cyber threat environment and be capable of advising clients … communication abilities. Desirables: A current government security clearance (SC/DV) or willingness to acquire such a clearance will be seen as an advantage. Incident management certifications such as: CREST certified incident manager (CCIM) GIAC Certified Incident Handler (GCIH) Degree level qualified, MSc in Information Security More ❯

infrastructure. Work closely with internal teams and stakeholders to understand and meet business infrastructure needs. Assist in the creation and maintenance of documentation, including incident logs, system records, and process guidelines. Ensure adherence to industry best practices and DXC Technology standards in infrastructure service delivery. Continuously develop technical skills … skills) AWS Certified Cloud Practitioner (for cloud computing knowledge) Microsoft 365 Certified: Fundamentals (for end-user service delivery expertise) Experience working with IT Service Management (ITSM) tools and familiarity with incident management processes. Why Join DXC Technology? Work with a global team of industry-leading professionals in More ❯

required Troubleshoot incidents, escalate complex issues to relevant teams, and follow through to resolution. Develop and maintain comprehensive technical documentation , including: Knowledge base articles Incident reports/Incident Management Knowledge transfer materials Collaborate with cross-functional teams to evaluate and implement new solutions or features for shop … new releases and system updates. Support pre-MIP feature testing and validation in test environments. Ensure adherence to ITIL standards and best practices in incident and change management. Qualifications: Proven experience in manufacturing IT support roles, preferably in an aerospace or industrial environment. Solid hands-on experience with Manufacturing … experience. We specialize in digital systems (IT, embedded software, electronics and systems engineering) and industrial performance (quality assurance, supply chain, operational excellence and project management). Our expertise serves various technology sectors such as automotive, aerospace, defence, rail and energy while providing distinctive support for their development and operations. More ❯

SaaS-based applications across various internal functions, including Finance, Underwriting Ops, Claims, Actuarial, Risk, and HR. Act as the first point of contact for incident resolution and issue management, ensuring that all reported problems are addressed in a timely and professional manner. Collaborate with internal stakeholders and third … vendors to triage, troubleshoot, and resolve technical issues. Monitor application performance and proactively identify potential issues before they impact the business. Lead or support incident response for application outages or degradation, including root cause analysis and reporting. Maintain and update support documentation and knowledge bases. Carry out compliance activities … applications. Deliver basic training sessions and create user guides or materials to help teams get the most from their tools. Support change and release management processes where relevant to application updates or transitions. Skills & Experience Required: Strong application support background, ideally within insurance or financial services. Proven experience working More ❯

SaaS-based applications across various internal functions, including Finance, Underwriting Ops, Claims, Actuarial, Risk, and HR. Act as the first point of contact for incident resolution and issue management, ensuring that all reported problems are addressed in a timely and professional manner. Collaborate with internal stakeholders and third … vendors to triage, troubleshoot, and resolve technical issues. Monitor application performance and proactively identify potential issues before they impact the business. Lead or support incident response for application outages or degradation, including root cause analysis and reporting. Maintain and update support documentation and knowledge bases. Carry out compliance activities … applications. Deliver basic training sessions and create user guides or materials to help teams get the most from their tools. Support change and release management processes where relevant to application updates or transitions. Skills & Experience Required: Strong application support background, ideally within insurance or financial services. Proven experience working More ❯

to communicate and collaborate at senior levels Be part of the on call Team on a rota system Excel Proficient Key Responsibilities: Leadership and Management Lead a team of service Desk engineers to deliver a strong customer experience Conduct regular performance reviews Able and experienced in motivating and managing … manage service desk performance metrics Develop and implement processes and procedures to enhance team productivity Be the escalation point for the Service Desk for Incident and Major Incident management Lead the onboarding of new Managed Services custom ers. Service Desk Manager - £40,000 - £45,000 + Bonus More ❯

publish a standard changes list for transparency. Provide regular operational support across all regions, communicating critical updates such as change freezes and deployments. Support incident management in collaboration with the Incident Manager when necessary. Qualifications: Bachelor's degree in computer science, Engineering, Project Management, or a … related field. Proven knowledge of IT Change Management processes and familiarity with ITIL frameworks. Excellent communication skills with the ability to convey complex information clearly. Strong critical thinking skills to identify and mitigate risks effectively. Digital literacy to manage data and information efficiently. Experience in the automotive industry is More ❯

publish a standard changes list for transparency. Provide regular operational support across all regions, communicating critical updates such as change freezes and deployments. Support incident management in collaboration with the Incident Manager when necessary. Qualifications: Bachelor's degree in computer science, Engineering, Project Management, or a … related field. Proven knowledge of IT Change Management processes and familiarity with ITIL frameworks. Excellent communication skills with the ability to convey complex information clearly. Strong critical thinking skills to identify and mitigate risks effectively. Digital literacy to manage data and information efficiently. Experience in the automotive industry is More ❯

Competitive salary, £7k car allowance, 15% bonus, 6% matched pension, and more The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor relationships, the role ensures … technology reliably supports both back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line support teams, and a proactive approach to managing … user devices (laptops, tablets, mobiles) for approximately 2,600 users across hybrid, office-based, and field-based roles. Work closely with the IT Asset Management team to ensure devices and user licences are deployed, tracked, and recovered effectively. Ensure support processes align with joiner/mover/leaver activity More ❯

issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in the … Ensure the Service Desk Team Lead is made aware of key support issues and trends identified in the ITSM. Active Directory for Users & Computers management in line with defined departmental processes. Assist with the ongoing management of the Hardware Asset Register. Participation in the out of hours support More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills: Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate More ❯

produce Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers Workload Automation - Create solutions to automate the scheduling and scaling of application workloads Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments Configuration Management - Practice good configuration and source code control of all artefacts Human skills : Working in a multi-disciplined team DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high level understanding of application development technology to enable them to build and deploy Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues Legacy Infrastructures - Not all projects will use modern technology exclusively, some may deploy to or integrate More ❯

produce. Continuous Deployment - Skilled in the automation of the deployment of the artefacts produced by the CI. Orchestration - Deliver solutions to orchestrate the deployment, management scaling and networking of containers. Workload Automation - Create solutions to automate the scheduling and scaling of application workloads. Cloud Management - Skilled in the … design, deployment and management of Public or Private Cloud environments. Configuration Management - Practice good configuration and source code control of all artefacts. Human skills : Working in a multi-disciplined team, DevOps engineers need to have great communication skills. Problem Solving - The DevOps engineer is often the first port … high-level understanding of application development technology to enable them to build and deploy. Databases - Should be able to deploy and maintain different database management systems and understand enough to fault find issues. Legacy Infrastructures - Not all projects will use modern technology exclusively; some may deploy to or integrate More ❯

providing advice and guidance to all stakeholders whilst driving improvement. Experience and competence in running all ITSM process activities (including but not limited to Incident, Change, Problem, and Major Incident Management). Experience of supplier engagement and performance management and an understanding of the mapping of More ❯

keep updated all processes and procedures. Implement recommended changes for all recommendations and security patches in accordance with CAB. Actively participate in the problem management process, assisting in the identification and resolution of problems before they occur. Identify any process improvements and create a Continual Service Improvement (CSI) initiative. … Incident Management Process, manage the Lockton SQL Incident Queue for incoming Incidents. Notify Technology Leadership Team/CAB of scheduled and unscheduled downtime for maintenance that may impact them operationally. Operational change management. Qualifications Requirements: Proven experience as a SQL Database Administrator. Strong knowledge of SQL Server More ❯

become the top B2B energy supplier in the UK. Engineering And Service Manager Here's what you'll be doing Lead engineering and service management functions in alignment with organizational goals and product strategies. A member of the Digital Technology & Change Senior Leadership Team. Drive DevOps practices, including CI … and performance. Collaborate with IT Product Leads to align engineering and service delivery with product goals. Accountable for the delivery of operational services, including incident management, problem resolution and SLA adherence. Establish and monitor KPIs for engineering and service performance, driving continuous improvement. Build and mentor a high … managers. What we need from you Proven experience leading engineering and operational teams in complex IT environments. Strong knowledge of DevOps practices, IT service management frameworks, and operational excellence. Expertise in managing infrastructure and external partners to maintain service quality. Strong leadership and stakeholder management skills with an More ❯