operational excellence, and continuous improvement.**Responsibilities:*** Lead the implementation of the team’s strategic direction, translating priorities into clear operational plans, backlogs and deliverables.* Line manage and develop the team leaders, setting clear expectations, providing coaching, challenging unhelpful patterns and helping them build stronger delivery discipline.* Ensure incident management, problem management, RCAs, post-mortems and improvement actions are owned, tracked and completed.* Strengthen operational process adherence, ensuring responsibilities are clear and delegation is effective.* Drive SRE practices across observability, automation, disaster recovery, design for reliability, on-call readiness and production support.* Protect service levels by ensuring engineering ...