acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies … is developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service … conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. • To establish and assure the required acceptance criteria for new OT services, changes and anything that could have an impact on More ❯
Southampton, Hampshire, South East, United Kingdom
AWD Online
Chief Operating Officer with proven senior leadership/management experience in a multi-site organisation, operational management experience including finance, facilities and IT and exceptional communication skills is required to join a well-established multi-academy trust, comprising of three schools, based in Hedge End, Southampton, Hampshire. SALARY … DATE: 1 st September 2025 JOB OVERVIEW We have a fantastic new job opportunity for a Chief Operating Officer with proven senior leadership/management experience in a multi-site organisation, operational management experience including finance, facilities and IT and exceptional communication skills. The Chief Operating Officer will … be a key member of the Senior Leadership Team, responsible for the strategic leadership and operational management of all non-educational functions across the Trust. As the Chief Operating Officer you will ensure the efficient and effective delivery of all support services, including finance, human resources, facilities, IT, and More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
Engineering Manager, Scrum Master, Software Delivery focused. Will have started career as a software engineer before moving into delivery and management focused roles . Delivery focused and Team Leading/People Management required, c £ 70000 - 75000 + benefits. Remote role with one day a month in the office. … role in supporting the teams to deliver customer centric solutions using the latest cloud technologies. This is a varied role involving software project delivery, linemanagement, scrum mastery and more. To be considered you will have come from a development background before moving into management and project … delivery. People/linemanagement is critical (you will be managing a team of 6-9) as are strong software delivery skills. This great role is for a technology company at the forefront of their industry. Working on their SaaS product you will manage a team and enable More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
Agile Delivery Manager, Engineering Manager, Scrum Master, Software Delivery focused. Will have started career as a software engineer before moving into delivery and management focused roles) . Delivery focused and Team Leading/People Management required, c £ 65000 - 75000 + benefits. Remote role with one day a month … role in supporting the teams to deliver customer centric solutions using the latest cloud technologies. This is a varied role involving software project delivery, linemanagement, scrum mastery and more. To be considered you will have come from a development background before moving into management and project … delivery. People/linemanagement is critical (you will be managing a team of 6-9) as are strong software delivery skills. This great role is for a technology company at the forefront of their industry. Working on their SaaS product you will manage a team and enable More ❯
Cheshire and Mersey, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
functional knowledge of the current workforce solution to influence senior stakeholders within user organisations in order to maximise the benefits offered through greater optimisation. Management of the Implementation Function 1. Supporting the Implementation Lead in the running of the Implementation function. Support the setting of strategic goals and operational … readiness that support decision-making into the programme and provide visibility across both current system optimisation and future implementation status and planning. Stakeholder Relationship Management 1. Build and manage relationships with the future supplier and within NHS regions, including ICBs/ICSs and user organisations at all levels and … NHSBSA on regional and internal project boards as required. Developing the capabilities of the User Organisations 1. Use available frameworks to assess the change management, and wider capabilities needed for a user organisation to both optimise the current ESR solution and to successfully implement the future solution. 2. Work More ❯
flexibly to support the PCN Clinical Director and the PCN practices to develop the Primary Care Network. You will provide both operational and strategic management across the PCN; working closely with the PCN Clinical Director and the PCN board leadership team to achieve success in line with the … PCN Network Contract DES and the PCNs local priorities. The PCN Manager will provide contract management to the collective subcontracted services to ensure they are supported and co-ordinated within the PCN. You will share oversight for the financial management of the PCN. You will strive to develop … this may be. Main duties of the job Take the lead (along with the PCN Clinical Director and PCN board team) to oversee the management and delivery of the PCN DES requirements Work with and support the PCN Clinical Director to develop and deliver the PCN strategic plans and More ❯
disruption. This is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise: Service management and operations Service now delivery and innovation Specialist technical engineering resolution Service transition and technical assurance Services are delivered to … progress, and issues. Being responsible for the day-to-day tasks and activities required to support the ongoing running of the services, including incident management, problem management, release management, capacity management, availability management, and business as usual stakeholder engagement. Contributing to the creation, and subsequent … measurement, of performance metrics to address any service improvements. Undertaking stakeholder engagement and management, improving working relationships with service suppliers and customers. Supporting the service manager with remedial work for service-related risks, issues, escalations, and stakeholder engagement. Improving relationships with end users to enhance Service Management’s More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service … of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and … Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You More ❯
Welwyn Garden City, England, United Kingdom Hybrid / WFH Options
PayPoint plc
Please note this role requires proven experience in both Salesforce Delivery and linemanagement What will you be doing? Working within our CRM Services team, you will lead two cross-functional engineering teams to deliver and support our CRM platforms using DevOps principles. You will be adept at … for the environment that helps maintain focus on delivering value against the product or transformation vision. The Delivery Manager will be responsible for all linemanagement aspects of the team and will be experienced in leading and creating high performance and motivated teams, where people are engaged and … for their teams based on roadmaps and planning for those changes in advance to ensure the right team is in place at all times. LineManagement The role is accountable for the linemanagement of all team members, including contract staff. All team members should have More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Fdo Consulting Limited
previous technical background (SDLC - will have been a software engineer/developer earlier in their career) . Delivery focused and Team Leading/People Management required, c £ 65000 - 75000 + benefits. Remote role with one day a month in the office. Excellent and varied Engineering Manager role involving software … project delivery, linemanagement, scrum mastery and more. To be considered you will have come from a development background but will not be hands on anymore. People/linemanagement is critical (you will be managing a team of 6-9) as are strong software delivery … focus on the development of software to external clients. A skilled Scrum Master, you will be software delivery focused and will have people/linemanagement experience. Key Tasks Include - Remove external impediments for the team allowing them to focus on delivery. Manage a team that develop high More ❯
Development, First Article and Acceptance testing of the company products (equipment and system level) Interpreting and accurately recording test results Support the delivery and management of products through test (throughput/capacity planning) Reading and interpreting engineering drawings, electrical schematics and instructions Act as a stakeholder in the definition … to-print and development products From a test perspective, reviewing conceptual designs and providing feedback Undertaking failure analysis investigations and producing non-conformance reports Linemanagement of test personnel Health & safety responsibility for test team Responsibilities Responsible for the product test area within the business. Accountable for the … outputs to the required time, cost and quality. Manage own work and that of the team to achieve project time, cost and quality objectives Linemanagement of test team members Ensure that the necessary skills, equipment, tools and processes/procedures are in place in a timely manner More ❯
current workforce solution in order to influence senior stakeholders within user organisations in order to maximise the benefits offered through greater optimisation. Establishment and management of the Readiness and Implementation Team 1. Supporting the Senior Implementation Leads in the creation and development of the Readiness and Implementation team. Support … organisation's implementation status as well as proactively monitoring user organisation's performance over time to get ready for the future solution. Stakeholder Relationship Management 1. Build and manage relationships with the future supplier and within NHS regions, including ICBs/ICSs and user organisations up to the most … required. Developing the capabilities of the User Organisations 1. Support the Senior Implementation Lead in the development of frameworks that will assess the change management, and wider capabilities needed for a user organisation to both optimise the current workforce solution and to successfully implement the future solution.2. Working with More ❯
current workforce solution in order to influence senior stakeholders within user organisations in order to maximise the benefits offered through greater optimisation. Establishment and management of the Readiness and Implementation Team 1. Supporting the Senior Implementation Leads in the creation and development of the Readiness and Implementation team. Support … organisation's implementation status as well as proactively monitoring user organisation's performance over time to get ready for the future solution. Stakeholder Relationship Management 1. Build and manage relationships with the future supplier and within NHS regions, including ICBs/ICSs and user organisations up to the most … required. Developing the capabilities of the User Organisations 1. Support the Senior Implementation Lead in the development of frameworks that will assess the change management, and wider capabilities needed for a user organisation to both optimise the current workforce solution and to successfully implement the future solution.2. Working with More ❯
Wakefield, England, United Kingdom Hybrid / WFH Options
NHS
current workforce solution in order to influence senior stakeholders within user organisations in order to maximise the benefits offered through greater optimisation. Establishment and management of the Readiness and Implementation Team 1. Supporting the Senior Implementation Leads in the creation and development of the Readiness and Implementation team. Support … organisation's implementation status as well as proactively monitoring user organisation's performance over time to get ready for the future solution. Stakeholder Relationship Management 1. Build and manage relationships with the future supplier and within NHS regions, including ICBs/ICSs and user organisations up to the most … required. Developing the capabilities of the User Organisations 1. Support the Senior Implementation Lead in the development of frameworks that will assess the change management, and wider capabilities needed for a user organisation to both optimise the current workforce solution and to successfully implement the future solution. 2. Working More ❯
Newcastle upon Tyne, England, United Kingdom Hybrid / WFH Options
National Audit Office
s Newcastle office. They will report to the DS Business & Commercial Manager, with the role including elements of wider asset, license, contract and supplier management as appropriate within the team. The post includes responsibility for: Project Management •[within the NAO Newcastle office] ensuring sufficient IT assets and consumables … NAO Newcastle office] managing all wider local Digital Services service provision, including meeting room operations, computer room operations, engineer & supplier liaison, and local contract management •Working closely with the DS Service Management, XMA and wider NAO DS Operations teams as the primary Newcastle office point of contact for … all relevant Newcastle incidents, events and developments which have some form of associated DS service provision There will be no formal linemanagement responsibilities but there will be from time to time, management or oversight of engineers, contractors or suppliers delivering a DS service. The post-holder More ❯
Welwyn Garden City, England, United Kingdom Hybrid / WFH Options
PayPoint plc
agile and DevOps techniques to maintain focus on delivering value against the product or transformation vision. The Delivery Manager will be responsible for all linemanagement aspects of the team and will be experienced in leading and creating high-performance and motivated teams, where people are engaged and … cross-functional engineering teams. Responsible for delivery practice, quality of outputs, and providing quality estimates and forecasts at different stages of the delivery lifecycle. LineManagement: Accountable for the linemanagement of all team members, including contract staff. Ensure team members have clearly defined role profiles … the team’s working practices. Tools and Environment: Identify necessary tools and environments needed to allow the team to perform at a high standard. Management Information: Provide management information on a regular basis to monitor performance against agreed targets. Stakeholder Management: Build strong working relationships with the More ❯
that our business receive reliable, timely, and high-quality IT support. As our IT Manager, youll lead the strategic development and day-to-day management of our IT infrastructure. Youll oversee our outsourced IT service provider, manage internal IT resources, and ensure our systems are secure, efficient, and future … problem-solver and decision-maker. An effective communicator with the ability to engage a range of stakeholders. Do you have: Proven experience in IT management, preferably within a charity or non-profit organisation. An IT or Computer Science degree or 5 years equivalent experience in a related field. Main … in deploying, managing and optimising cloud based IT solutions (including Office 365, Azure and SharePoint). Confident with managing projects and familiarity with project management tools and methodologies would be advantageous Excellent analytical, problem-solving, and organisational skills Prior linemanagement experience and ability to influence for More ❯
Newcastle upon Tyne, England, United Kingdom Hybrid / WFH Options
Department for Work and Pensions (DWP)
user requirements and can offer guidance and respond effectively to queries about Product/Service design, policy, etc. In addition, you undertake standard service management duties e.g. incident management, problem management. You will have linemanagement responsibilities which would require setting objectives, managing development of others … and acting as a point of escalation. The successful applicant will become a member of the DWP Digital IT Service Management community, with opportunities for personal and professional development. The post also needs to cover both in and out of hours Major Incident support On Call on a rota … operational running of Products/Services. Overseeing day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team Establishing and managing a programme of continual service improvements across the wider support team, ensuring these are aligned to More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Travel Counsellors
will be on developing, enhancing, and managing the overall user experience and satisfaction across the Corporate digital journey. With a strong background in product management and knowledge of the UK business travel sector, you will apply strategic thinking and a deep understanding of digital trends, user behaviour, and technology … exceptional customer experiences. Additionally, you will support the Director of Digital Products in the continuous improvement and development of the Digital Product function, with linemanagement responsibilities for your supporting Product team colleagues. Principal Accountabilities Product Management: You will build and define the Product Vision and Strategy … KPIs to drive continuous improvement. You will also spend time understanding the wider market and proactively seek initiatives for innovation and product enhancements. Stakeholder Management: You will collaborate with Business Owners, ensuring stakeholder expectations are met and fostering strong relationships to support long-term product goals. You will be More ❯
visualisations using 'Data Strategy' self-serve capabilities. Analyses and interprets results for making decisions relevant to their business function. Main Accountabilities Responsible for the linemanagement of the MI team Reporting Analyst. Responsible for the linemanagement of any reporting deliverables that the MI/data … reporting. Conducts detailed data analysis using predefined data manipulation techniques in a self-service manner. Scopes and frames requirements, analyses and interprets data. Stakeholder Management: Engage with and build relationships with senior stakeholders to ensure commitment and support to agreed initiatives.Work with all Business, Finance and MBFS support teams … Data lead roles (Quality/Governance) which together integrate with the Data Centre of Excellence/Enterprise data owner. About you Team leadership and linemanagement skills and experience. Strong interpersonal & communications skills. Strong understanding of the Data & Analytics discipline. Comprehensive understanding of the organisation, business strategy, business More ❯
Strategic Lead Workforce Planning & Information and the Head of People Planning & Workforce Information Team to support the Trust with its Workforce data requirements. In line with our flexible working policy, we can accommodate hybrid working between on site and at home. This role will be … impact on resource requirements accordingly. - Explain data patterns and their implications on interpretation to promote the use of data-driven decision making Leadership and Management - Can engage and negotiate with senior clinicians and other stakeholders on difficult and controversial issues, and present complex and sensitive information with clarity to … and Clinical operational leads to address inter-dependencies and ensure alignment. - Lead the team in the adoption of specialist analytical techniques - To provide effective linemanagement to a team of analysts responsible for the identification, validation and correction of data. This includes but it not restricted to Day More ❯
Leicester, England, United Kingdom Hybrid / WFH Options
Blacklist Ratings
Engineering Manager, Project Delivery, Home Based role at Blacklist Ratings . Role Overview: An excellent and varied Engineering Manager role involving software project delivery, linemanagement, scrum mastery, and more. You should have a background in software development but will not be hands-on. People and linemanagement skills are critical, managing a team of 6-9 members, along with strong software delivery expertise. Responsibilities include: Removing external impediments to enable team delivery. Managing a team that develops high-quality software. Collaborating with the Product Owner to manage delivery timelines and expectations. Tracking, monitoring, and … Skills and Experience: Proven experience as an Engineering Manager (software) or similar role. Strong delivery skills and experience. Leadership and mentoring experience, including direct linemanagement, 1-2-1s, and reviews. Excellent knowledge of Agile methodologies. Good understanding of the SDLC, starting your career as a Software More ❯
A proven track record of success in new business sales with buy-side technology, and a good UK buy-side network. Some sales team management experience, whether through direct linemanagement or dotted reports, and a desire to formalize this. Exceptional communication and people management skills. … commission structure to reward sales team success. Keywords: sales director, head of sales, sales manager, VP sales, sales leader, hedge funds, buy side, asset management, investment management, portfolio management, data management, investment analytics, risk management, portfolio construction, portfolio analytics, performance attribution, risk analytics, OMS, regulatory More ❯
Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves end users Incidents and … fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required … by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the More ❯
Transformation and Senior Appointments - Project/Programme/Service... Looking for a Product Portfolio Manager with excellent Financial Services experience, ideally in the Wealth Management or Asset Management vertical. You should have experience in programme management and managing teams responsible for the product development lifecycle , including post … launch product management and iteration to launch new features and functionalities. Exposure to leading a team or Product Managers in an agile environment, integrating business, technical, data, design , and research capabilities in a continuous make-test-learn product cycle, is essential. Strong Agile experience, along with 3rd party management, linemanagement , and stakeholder management , are required. Candidates who have built an agile portfolio roadmap in the past will be highly regarded. This role offers an opportunity to help mature the Product landscape within a fast-growing financial institution—an exciting opportunity! The role involves managing More ❯