Leader Customer Success Digital Europe
- Hiring Organisation
- Quadient
- Location
- Greater London, United Kingdom
- Employment Type
- Full Time
Customer Success metrics, including churn, renewal rates, expansion ARR, adoption indicators, and customer health scores. Collaborate closely with Sales, Product, Support, Marketing, and Finance to deliver a seamless, integrated customer experience. Leverage customer insights and feedback to inform product roadmaps, go‐to‐market refinement, and service improvements. Promote a strong … improvement. Contribute to regional talent planning, capability development, and succession discussions for Customer Success roles. About you Bachelor’s degree in Business, Customer Experience, Marketing, or a related field, or equivalent professional experience. Senior leadership experience in Customer Success, Account Management, or post‐sales roles, preferably within SaaS, digital ...