experience working as an IT Helpdesk Engineer or similar role. Strong technical knowledge of Windows and Mac operating systems, network protocols, and hardware components. Experience with MicrosoftOffice365, Active Directory, Exchange, and SharePoint. Experience supporting VoIP systems. Excellent analytical and problem-solving skills. Strong communication skills and the ability to work well in a team. Ability … to prioritize and manage multiple tasks in a fast-paced environment. Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft Fundamentals Experience using ConnectWise Control and Manage (PSA) Experience creating and documenting knowledge base articles What we will offer you Competitive salary (DOE) Free office snacks 1 Week Christmas shutdown Extra day off for your birthday 20 holiday More ❯
through mentorship and hands-on experience Help maintain departmental documentation and assist with equipment inventory management Essential Skills & Experience Strong experience with Windows 10/11 administration Proficient in Microsoft365/Teams Basic networking and patching knowledge Physical hardware management (laptop provisioning) Awareness of cybersecurity best practices Good communication skills across all business levels Desirable Skills … Experience with VMware vSphere , Microsoft Exchange (on-prem) , and Cisco networking Knowledge of backup technologies Certifications such as VCP, MCSE, or CCNA are highly valued Familiarity with RHEL or other Linux systems Additional Information Occasional travel required – must hold a valid UK driving licence Opportunity to learn and grow with a forward-thinking team, supporting both technology and energy More ❯
call rota to support out-of-hours requirements What We’re Looking For Experience in an IT support or service desk role Strong understanding of Windows 10/11, Microsoft365, and Azure administration Familiarity with Linux systems (e.g., Ubuntu) Knowledge of desktop and laptop hardware, along with basic networking Excellent troubleshooting and communication skills A proactive … attitude, with a willingness to learn and adapt Certifications such as Microsoft, CCNA, or CompTIA A+ are a plus Ready to take the next step in your IT support career? Apply now — interviews are moving quickly. More ❯
call rota to support out-of-hours requirements What We’re Looking For Experience in an IT support or service desk role Strong understanding of Windows 10/11, Microsoft365, and Azure administration Familiarity with Linux systems (e.g., Ubuntu) Knowledge of desktop and laptop hardware, along with basic networking Excellent troubleshooting and communication skills A proactive … attitude, with a willingness to learn and adapt Certifications such as Microsoft, CCNA, or CompTIA A+ are a plus Ready to take the next step in your IT support career? Apply now — interviews are moving quickly. More ❯
call rota to support out-of-hours requirements What We’re Looking For Experience in an IT support or service desk role Strong understanding of Windows 10/11, Microsoft365, and Azure administration Familiarity with Linux systems (e.g., Ubuntu) Knowledge of desktop and laptop hardware, along with basic networking Excellent troubleshooting and communication skills A proactive … attitude, with a willingness to learn and adapt Certifications such as Microsoft, CCNA, or CompTIA A+ are a plus Ready to take the next step in your IT support career? Apply now — interviews are moving quickly. More ❯
approach to service management in an environment supporting around 600 users including Windows PCs and iPads. Infrastructure is based on Microsoft Active Directory, MS Exchange, and MS Office365 Cloud services (including Sharepoint and OneDrive). The successful applicant will have a good understanding of modern infrastructure which includes physical and virtual servers, based on mainstream vendors. More ❯
remote. In order to be considered for this 3rd Line Support Engineer role most of the following experience is required: Proven 3rd Line support experience Extensive experience with Office365, Azure and the Microsoft software stack Networking - LAN, WAN, firewalls Windows Server ITIL Strong communication and interpersonal skills Previous team leading and experience managing support tickets Relevant More ❯
to 3rd line issues and critical cyber security initiatives . What You'll Be Doing: Supporting Windows 7/10/11 environments and Office 2016/2019/M365 Building and maintaining desktops and laptops (hardware/software) Managing core networking protocols - TCP/IP, DHCP, DNS Handling video conferencing support (Teams, Zoom) Working closely with the security team … grounding in desktop support and Microsoft technologies. Strong communication and interpersonal skills, with a proactive and eager approach to learning. Bonus points for: Any knowledge of AD/M365 admin, IP telephony, Cyber Essentials, VLANs, or Mac OS. This is a fantastic opportunity to gain valuable experience in a technically rich environment , where your contributions will be genuinely valued More ❯
City of London, London, Old Street, United Kingdom
Langley James IT Recruitment
to 3rd line issues and critical cyber security initiatives . What You'll Be Doing: Supporting Windows 7/10/11 environments and Office 2016/2019/M365 Building and maintaining desktops and laptops (hardware/software) Managing core networking protocols - TCP/IP, DHCP, DNS Handling video conferencing support (Teams, Zoom) Working closely with the security team … grounding in desktop support and Microsoft technologies. Strong communication and interpersonal skills, with a proactive and eager approach to learning. Bonus points for: Any knowledge of AD/M365 admin, IP telephony, Cyber Essentials, VLANs, or Mac OS. This is a fantastic opportunity to gain valuable experience in a technically rich environment , where your contributions will be genuinely valued More ❯
customer service and communicate effectively What You'll Need: 2+ years in a technical support role (MSP experience a strong advantage) Solid knowledge of Windows 10/11, Office365, Active Directory, and basic networking Experience supporting cloud platforms (e.g., Microsoft365, Azure, etc.) Strong troubleshooting skills and a calm, methodical approach Full UK driving More ❯
Employment Type: Permanent
Salary: £30000 - £33000/annum Paid for Certs + More
a ticket-resolving role—you’ll be directly involved in shaping infrastructure, delivering projects, and working closely with customers to deliver real value. ️ What You'll Be Doing: Supporting Microsoft environments (Windows Server, AD, RDS, Exchange, Hyper-V) Handling 1st–3rd line support queries across multiple platforms Troubleshooting firewalls, DNS, VPNs, VLANs & more Managing backup … disaster recovery systems Delivering client infrastructure projects and upgrades Occasional travel to UK data centres (expenses paid) ✅ What You’ll Need: Hands-on experience with VMWare, Hyper-V, and M365 A valid UK driver’s licence and access to a vehicle Ideally, experience in an MSP or fast-paced support environment Why Join? Work alongside a highly experienced team in More ❯
a ticket-resolving role—you’ll be directly involved in shaping infrastructure, delivering projects, and working closely with customers to deliver real value. 🛠️ What You'll Be Doing: Supporting Microsoft environments (Windows Server, AD, RDS, Exchange, Hyper-V) Handling 1st–3rd line support queries across multiple platforms Troubleshooting firewalls, DNS, VPNs, VLANs & more Managing backup … disaster recovery systems Delivering client infrastructure projects and upgrades Occasional travel to UK data centres (expenses paid) ✅ What You’ll Need: Hands-on experience with VMWare, Hyper-V, and M365 A valid UK driver’s licence and access to a vehicle Ideally, experience in an MSP or fast-paced support environment 🚀 Why Join? Work alongside a highly experienced team in More ❯
foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available … and customer success managers to deepen your expertise in troubleshooting and cloud support. Your Key Responsibilities: Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyse and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in … the Microsoft Cloud. Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools. Collaborative Troubleshooting: Work closely with cross More ❯
As part of a finance improvement programme, we are transforming our global payroll to standardise processes, improve controls, and enhance reporting through a cloud-based SaaS solution integrated with Microsoft Dynamics365 Human Resources software. We have appointed a single party payroll administrator under a master contract with local payroll in each region governed under that master contract. The Role … nd , and 3 rd level support to the organisation's user community in London. The Support Analyst should have extensive experience administering common services including Windows 11, Office365, Intune device management, Active Directory, deploying SCCM builds, and Time Management. Key Responsibilities Respond to IT support requests (incidents and service requests) promptly, politely, and efficiently, adhering to SLA … and taking ownership (Accountability). Required Skills Advanced Active Directory administration skills. Hardware installation and troubleshooting experience. Current experience with Windows 10 & 11 support and troubleshooting. Familiarity with Office365 applications. Experience with Teams calling setup and management. Experience in building/imaging software with SCCM or Intune. Support for iPhone configuration and mobile device management. Understanding of More ❯
Windows experience is a plus) and familiarity with identity and device management tools like Azure AD, Jamf, and Intune. Experience with enterprise collaboration tools, such as Google Workspace, Office365, Slack, and Atlassian products. Excellent troubleshooting and problem-solving skills within Mac and enterprise IT environments. AV event management experience, including hands-on expertise with Google Meet, MicrosoftMore ❯
City, Cardiff, United Kingdom Hybrid / WFH Options
Additional Resources
in a similar role. Previous experience in a 1st/2nd line support role Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
Additional Resources
in a similar role. Previous experience in a 1st/2nd line support role Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365 Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups Experience using ITSM ticketing tools in an enterprise or high-volume environment Working within ITIL principles More ❯
UNIT 52, ATCHAM BUSINESS PARK, ATCHAM, SHREWSBURY, England
ORIGINAL LIMITED
and mobile devices for new hires or hardware refreshes Perform routine maintenance tasks—OS updates, patch management, antivirus scans, backup verifications, and user account administration in Active Directory (and Microsoft Entra) Provide first-line … diagnostics for network connectivity issues (wired/Wi-Fi), including basic router/switch troubleshooting and liaising with our IT Team for escalations Support cloud-based services (e.g., Office365/Azure), including user provisioning, mailbox management, and basic Microsoft Teams administration Assist with the monitoring of system health: server uptimes, disk usage, event-log reviews, and More ❯
Maidstone, Kent, South East, United Kingdom Hybrid / WFH Options
Golding Homes
enterprise environment. Together with experience of SQL Server Integration Services (SSIS) and Azure Data Factory Pipelines and working with Windows Server Virtual Machines. Working knowledge of data workflows in Microsoft365, including Power Platform (PowerBI, Power Apps, Power Automate), Microsoft SQL and Azure Databases.?Knowledge of SFTP applications and server side scripting such as Windows Batch More ❯
cloud platforms Mentoring junior engineers and ensuring quality technical delivery Attending client sites when required (local travel) Core technical skills we are looking for: Windows Server (setup, troubleshooting, maintenance) Microsoft365 administration and support Active Directory & Group Policy Network support – routers, switches, firewalls (WatchGuard experience a bonus) TCP/IP, DNS, DHCP Strong experience with remote and More ❯
London, England, United Kingdom Hybrid / WFH Options
The Dune Group
working with a Service Desk ticketing system, (e.g. Citrix, Freshworks, ServiceNow, Remedy, SupportWorks). Ability to prioritise/triage issues raised by the business. Experience with using and troubleshooting MicrosoftOffice/Outlook. Basic understanding of PC hardware set-up and configuration. Working … knowledge of Active Directory. Ability to learn new technologies and concepts quickly and accurately. Desired Excellent understanding of working in a 24x7 multichannel retail environment. ITIL Foundation level. Office365 experience and support. Printer/Projectors support experience. Familiar with the Citrix application delivery. Experience in providing support in a Retail environment About the perks Blended working – spreading More ❯
Southampton, Hampshire, South East, United Kingdom
Stefanini UK Ltd
and de-installation; Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.); System and application changes testing, scripts preparation in MS Windows 10/11 and MS Office365 environment; Small project management related with new hardware or software installation; Software, patches and updates installation using MS SCCM; Requirements 2-3 years of experience in a technical … ICT environment, preferably in a Manufactory based organization General End User technology knowledge End User Workspace platforms (discovery, asset management, client management) End User Microsoft platforms (Active Directory, Office, SCCM) ITSM Tool Set (Ticket Management Software) preferred Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills. What we offer Competitive salary More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Oscar Associates (UK) Limited
IT Support Engineer - Windows Server, Office365, Active Directory, Networking - Leeds - Up To £31,000 DOE The Role Are you an 2nd Line Support Engineer on the lookout for a new role with a dynamic company who will not offer you the opportunity to develop and progress your skill and give you access/experience with cutting edge … If so, I am looking for a 2nd Line Support Engineer who is looking for their next challenge and has a skill set which consists of Windows Server, Office365, Active Directory and Networking. This varied role with a market leading MSP will enable you to gain experience supporting a wide range of technologies and be involved with … business users and a range of project work. This role will also offer training and development opportunities. IT Support Engineer Role Requirements Exchange Active Directory/Entra ID Office365 VMware Networking Excellent communication skills Apply Now! This is a great opportunity for a passionate individual to drive their career forward, with an organisation that values each employee. More ❯
line support role Strong knowledge of Windows and Mac operating systems. Experience with networking technologies (LAN, WAN, VPN, firewalls). Cyber Essentials Plus exposure Proficiency in Active Directory, Office365, and Exchange. Experience in supporting 1st and 2nd Line teams/acting as an escalation point Excellent problem-solving skills and attention to detail. Strong communication skills and … the ability to work well under pressure. Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator) are a plus. Why Join Us? Competitive salary and benefits package. Opportunity for professional growth and development. A collaborative and supportive team environment. Access to cutting-edge technology and tools. If you are a dedicated IT professional looking to take the next More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
In Technology Group Limited
documentation and liaise with external vendors to resolve complex issues. Your Skills and Experience Proven experience across 1st, 2nd line IT support. Strong knowledge of Windows Server, Active Directory, Microsoft365, and networking technologies (TCP/IP, DNS, DHCP, VLANs). Familiarity with virtualisation platforms (e.g., Hyper-V). Knowledge of cybersecurity best practices and disaster recovery More ❯