Head of Product Operations and Support
- Hiring Organisation
- Gray Global Placements LTD
- Location
- Central London, London, United Kingdom
- Employment Type
- Permanent
People and Process Leadership - Build and lead a high-performing team of support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive ...