for an experienced Operations Manager to lead the delivery of Managed Services across key client accounts. You’ll oversee large technical teams, ensure commercial performance, maintain client satisfaction, and drive service excellence in a rapidly growing environment. What You’ll Be Doing Lead the operational delivery of multiple managed … contracts within the Telecommunications (Voice & Data) Network Infrastructure space. Manage large support teams (40+ staff) deployed across client accounts, ensuring resource optimisation and high-performance standards. Collaborate with Service Delivery Managers to ensure contractual deliverables are met and exceeded. Drive commercial success across accounts by maximising turnover and profitability. … client presentations, and identifying new business opportunities. Own and manage financial reporting, timesheet approvals, and budget oversight. Produce timely and accurate internal and external management reports. Lead or contribute to service transitions, ensuring minimal disruption to ongoing operations. Track and manage daily operational activities including incident resolution, task completion More ❯
for an experienced Operations Manager to lead the delivery of Managed Services across key client accounts. You’ll oversee large technical teams, ensure commercial performance, maintain client satisfaction, and drive service excellence in a rapidly growing environment. What You’ll Be Doing Lead the operational delivery of multiple managed … contracts within the Telecommunications (Voice & Data) Network Infrastructure space. Manage large support teams (40+ staff) deployed across client accounts, ensuring resource optimisation and high-performance standards. Collaborate with Service Delivery Managers to ensure contractual deliverables are met and exceeded. Drive commercial success across accounts by maximising turnover and profitability. … client presentations, and identifying new business opportunities. Own and manage financial reporting, timesheet approvals, and budget oversight. Produce timely and accurate internal and external management reports. Lead or contribute to service transitions, ensuring minimal disruption to ongoing operations. Track and manage daily operational activities including incident resolution, task completion More ❯
doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. Krispy Kreme’s Franchise Performance Manager will play a critical role in improving our franchise partners’ profitability by enhancing visibility into our network’s sales & product mix, financials, and … operational efficiency metrics. You will define key performance indicators (KPIs), ensure the right data inputs are collected, and work cross-functionally to integrate and visualize this data for strategic decision-making. This role requires a strong analytical mindset, the ability to work with both franchisees and internal teams, and … experience in data integration and dashboard visualization. A TASTE OF WHAT YOU WILL BE DOING: Define & Standardize KPIs: Identify key metrics to track franchise performance, ensuring alignment with business goals. Data Collection Strategy: Determine the required inputs for KPI calculation and identify sources such as POS systems, manual entries More ❯
doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. Krispy Kreme’s Franchise Performance Manager will play a critical role in improving our franchise partners’ profitability by enhancing visibility into our network’s sales & product mix, financials, and … operational efficiency metrics. You will define key performance indicators (KPIs), ensure the right data inputs are collected, and work cross-functionally to integrate and visualize this data for strategic decision-making. This role requires a strong analytical mindset, the ability to work with both franchisees and internal teams, and … experience in data integration and dashboard visualization. A TASTE OF WHAT YOU WILL BE DOING: Define & Standardize KPIs: Identify key metrics to track franchise performance, ensuring alignment with business goals. Data Collection Strategy: Determine the required inputs for KPI calculation and identify sources such as POS systems, manual entries More ❯
ll do (Long version) Build, scale and manage a world-class Customer Success Managers team in your designated Markets, with a strong focus on performance management. Partner with CCO and other leaders in the organization to contribute to and leverage standards, methodologies, and resources to ensure consistent world-class … contact and/or an escalation point with customers. Partner with CCO to develop, document, and implement processes and frameworks associated with Customer Success Management, and constantly evaluate performance of programs in place to look for opportunities and areas of improvement. Own all aspects of the CSM program … ensure that the team is highly performing, engaged, and successful. Ensure deployment of CS activities in your designated Markets as per YOOBIC's Client Management framework and services, and collaborate with Account Management and Customer Team leaders to ensure success of activities and collaboration. Overall responsible for the More ❯
implementation workstreams, ensuring the successful delivery of our re-platforming project on time and to the highest standards. You will oversee project tasks, monitor performance, and collaborate closely with cross-functional teams to drive continuous improvements in platform delivery. Your primary focus will be supporting the Platform Implementation Project … performance. Coach and influence staff to deliver high-quality project support, ensuring regular status reporting and outputs. Oversee resource planning, including recruitment, training, and performance management. Provide weekly status updates to the Project Manager and Management. Collaborate across business areas and engage with key stakeholders to deliver project tasks. … of managing internal and external stakeholders, and exposure to platform transformation projects. Experience with investment platforms is highly desirable but not essential. Strong people management skills, including leading or supporting a team, with excellent presentation abilities for both personal delivery and preparing materials for individuals or groups. Professional image More ❯
implementation workstreams, ensuring the successful delivery of our re-platforming project on time and to the highest standards. You will oversee project tasks, monitor performance, and collaborate closely with cross-functional teams to drive continuous improvements in platform delivery. Your primary focus will be supporting the Platform Implementation Project … performance. Coach and influence staff to deliver high-quality project support, ensuring regular status reporting and outputs. Oversee resource planning, including recruitment, training, and performance management. Provide weekly status updates to the Project Manager and Management. Collaborate across business areas and engage with key stakeholders to deliver project tasks. … of managing internal and external stakeholders, and exposure to platform transformation projects. Experience with investment platforms is highly desirable but not essential. Strong people management skills, including leading or supporting a team, with excellent presentation abilities for both personal delivery and preparing materials for individuals or groups. Professional image More ❯
of technical resources, managing both in-house teams and external suppliers to ensure successful IT and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes … futures. Duties of a Salesforce Service Delivery Manager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance management. Ensure IT service delivery meets agreed SLAs and OLAs while maintaining a customer-focused approach. Manage vendor … relations, supplier performance, and software licensing. Drive innovation in development, testing, and quality control processes. Produce and manage project estimates, plans, and progress reports. Skills and Experience Required: Experience leading and managing diverse technical teams. Strong knowledge of Salesforce applications and integrated solutions. Proven track record in IT service More ❯
of technical resources, managing both in-house teams and external suppliers to ensure successful IT and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes … futures. Duties of a Salesforce Service Delivery Manager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance management. Ensure IT service delivery meets agreed SLAs and OLAs while maintaining a customer-focused approach. Manage vendor … relations, supplier performance, and software licensing. Drive innovation in development, testing, and quality control processes. Produce and manage project estimates, plans, and progress reports. Skills and Experience Required: Experience leading and managing diverse technical teams. Strong knowledge of Salesforce applications and integrated solutions. Proven track record in IT service More ❯
companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … work with. In this busy and rewarding you'll: Act as the people manager for a team of IT architects, providing guidance, mentorship, and performance management. Foster a collaborative and high-performing team atmosphere, ensuring alignment with organisational goals. Agree workload prioritisation with relevant stakeholders and manage team allocation …/greenfield projects. Proven experience in IT Architecture roles with demonstrable success in designing and implementing enterprise level solutions. Proven experience managing people, including performance reviews, coaching, and workload prioritisation. Experience leading cross-functional teams and driving collaboration between technical and business stakeholders. Experience with large-scale enterprise environments More ❯
related to operational efficiency, team effectiveness and new value added activities. Closely collaborate with Amazon operations, legal, finance, treasury, tax, design engineering and risk management to help deliver highly successful projects. Continue to build a culture of speed, flexibility and frugality with all business partners. Business Travel: 10% BASIC … facing roles, such as managing commercial relationships with vendors or customers, OR (2) transaction coordination, including supplier communication, cost analysis, negotiation, contracting, and supplier performance management. - Language skills: Business-level proficiency in both Japanese and English. PREFERRED QUALIFICATIONS - Exceptional interpersonal skills to effectively communicate Amazon requirements to various audiences More ❯
Digital Project Management (m/f/d) based in Farnborough (UK) International Permanent Full-time rpc - The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance … Your Tasks Omnichannel business development focus: Develop & support initiatives to drive additional sales through the online channel. Identify and set up initiatives to increase performance of omnichannel sales teams. Complete end-to-end project management to support ongoing projects and developments of the digital sales platforms, processes, and … sales tools. Development of new initiatives in conjunction with Sales & Finance departments to support business requirements. Provide dynamic project management & stakeholder alignment with relevant experience to support ongoing projects & developments. Ability to communicate clearly and escalate when relevant. Support on new sales model strategy design & planning from a short More ❯
are met or exceeded. Build trusted relationships with clients, presenting business value and ensuring successful engagements. Guide technical teams through mentoring, quality assurance, and performance management. Collaborate with Sales, Pre-Sales, CTO, and Service Heads to shape service offerings and delivery models. Lead technical governance for Managed Services and … provide thought leadership to align services with demand. Represent the practice in vendor relationships, partner engagements, and client messaging. Own technical screening, interviews, and performance feedback for team members. Line manage team leaders and support broader performance and development planning. Person Specification: Proven leadership in delivering cloud and … and trends (Azure, AWS, IaaS, PaaS, modernization). Experience in onboarding, transitioning, and delivering Managed Services to enterprise clients. Skilled in workshop facilitation, stakeholder management, and technical mentoring. Proficient in delivery across technical teams with a strong focus on quality and consistency. Strong people management skills across geographically More ❯
City of London, London, South Bank, United Kingdom
ARM
are met or exceeded. Build trusted relationships with clients, presenting business value and ensuring successful engagements. Guide technical teams through mentoring, quality assurance, and performance management. Collaborate with Sales, Pre-Sales, CTO, and Service Heads to shape service offerings and delivery models. Lead technical governance for Managed Services and … provide thought leadership to align services with demand. Represent the practice in vendor relationships, partner engagements, and client messaging. Own technical screening, interviews, and performance feedback for team members. Line manage team leaders and support broader performance and development planning. Person Specification: Proven leadership in delivering cloud and … and trends (Azure, AWS, IaaS, PaaS, modernization). Experience in onboarding, transitioning, and delivering Managed Services to enterprise clients. Skilled in workshop facilitation, stakeholder management, and technical mentoring. Proficient in delivery across technical teams with a strong focus on quality and consistency. Strong people management skills across geographically More ❯
with the company's architectural vision and best practices. Excellent communication skills, fostering effective collaboration with team members and stakeholders. Some experience in people management, including hiring, training, and performance management. The role has a blended base, between our Central London office and home. We trust you to More ❯
trends in semiconductor technologies. Own the Approved Vendor List (AVL) and lead the supplier lifecycle from selection and qualification to cost & contract negotiation and performance evaluation. Stay ahead of industry trends by analyzing market drivers, cost structures, technical innovations, and competitive landscapes to mitigate risks and leverage opportunities. Drive … Develop and maintain a robust risk mitigation strategy, addressing potential supply chain disruptions and ensuring business continuity. Lead periodic business reviews to evaluate supplier performance and align on strategic business objectives. Interface with Planning and Program Management teams to assess current and future sourcing requirements. Periodically travel to … and planning teams to assess future sourcing needs and develop risk mitigation plans. You'll also lead supplier evaluations, conduct business reviews to ensure performance meets expectations, and report progress to senior leadership, demonstrating how your strategies drive the success of Amazon Devices. Every day offers opportunities to shape More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Capgemini
Vice President - Capital Delivery & Asset Management (Energy Transition & Utilities) At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges … this role you will play a key role in: Form the strategic direction as part of the ET&U Leadership team. CXO client stakeholder management across the CEO, CFO and Capital alliance leads. Proactive lead generation and sales contribution. Programme and project delivery management of large multi-disciplinary … teams. Commercial and project performance management. Coach, develop, and performance manage team members. As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing More ❯
Microsoft 365 and Teams. Our products, Learn365, Engage365, and Perform365, empower people and businesses to unleash their full potential through personalized learning, engagement, and performance management. As a company, we are a talented group of more than 200+ individuals with the goal to place people in control of their … implement it-working closely with developers, designers, content creators, and marketing analysts to drive measurable impact. Key responsibilities Website Optimization & User Experience Analyze website performance using the latest analytics and optimization tools. Implement strategies to improve site speed, mobile responsiveness, navigation, and user experience. Collaborate with developers and designers … backlink profiles to enhance domain authority and credibility. Stay ahead of search engine algorithm updates and adapt strategies accordingly. Track and report on SEO performance, including traffic, rankings, and conversion metrics. Marketing AI & Automation Identify and integrate AI-driven marketing tools (e.g., Jasper, ChatGPT, Clearscope, HubSpot AI) to enhance More ❯
Head of Operational Performance Programmes Department: Customer Operations Employment Type: Permanent - Full Time Location: UK - London Description Your new company A tech scale up with Big Plans When you join Exclaimer you will join a global award winning SaaS provider with an exceptional revenue rate, ambitious growth plans, and … role that sits at the heart of the business, offering the opportunity to drive real impact across the entire organisation. As Head of Operational Performance Programmes , you will shape how the company sets, aligns, and delivers its most important objectives, ensuring every team is focused on the right priorities. … a company's success, this is the perfect opportunity to make a real difference. This role tracks and reports on progress of all operational performance programmes of work, providing insights to leadership and the entire organisation, driving accountability and visibility. Additionally, it plays a key role in operational strategy More ❯
with clear demonstration of progressive achievement and growth. Three to five years of leadership responsibility leading small to midsize teams and influencing senior-level management and key stakeholders. Hands-on experience in ERP applications such as Workday and Netsuite. Demonstrate design & integration of ERP workflows for employee mgmt, comp … cycle, performance mgmt, budgeting, accounting, expense mgmt, contract approvals, etc. Solid understanding of development tech/tools such as DB's, API integrations, test automation frameworks, data analytics, ETL transformation across different data sets. Deep understanding and experience implementing security and compliance requirements/controls. Strong analytical skills, with … scalability. Excellent written and verbal communication skills, with the ability to collaborate effectively with cross functional teams and stakeholders. What you'll get: Generous performance-based bonus plans to all eligible employees - we share in our success as one team. Rich medical, dental, and vision coverage. Generous retirement contributions More ❯
global attractions. We're seeking a talented Technical Lead to lead the strategy, delivery, and ongoing optimisation of Merlin's Customer Identity and Access Management (CIAM) capabilities. About the role This is a high-impact position within the Digital & Data division, responsible for enabling secure, seamless, and scalable digital … identity journeys across our global guest-facing platforms. You'll oversee internal engineers and supplier delivery teams, ensuring high performance, strong governance, and alignment with business goals. Collaborating closely with cloud, data, application, and security teams. Responsibilities • Lead a team of talented and experienced engineers and specialists. Managing the … team, providing training and performance management. • Lead the design, implementation, and maintenance of the Identity Management platform, ensuring high performance, availability, and scalability. • Maintain and continuously improve service level agreements (SLAs) and operational KPI's • Lead the lifecycle of such platforms, including design, implementation and maintenance. • Collaboration More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Merlin Entertainments
global attractions. We're seeking a talented Technical Lead to lead the strategy, delivery, and ongoing optimisation of Merlin's Customer Identity and Access Management (CIAM) capabilities. About the role This is a high-impact position within the Digital & Data division, responsible for enabling secure, seamless, and scalable digital … identity journeys across our global guest-facing platforms. You'll oversee internal engineers and supplier delivery teams, ensuring high performance, strong governance, and alignment with business goals. Collaborating closely with cloud, data, application, and security teams. Responsibilities • Lead a team of talented and experienced engineers and specialists. Managing the … team, providing training and performance management. • Lead the design, implementation, and maintenance of the Identity Management platform, ensuring high performance, availability, and scalability. • Maintain and continuously improve service level agreements (SLAs) and operational KPI's • Lead the lifecycle of such platforms, including design, implementation and maintenance. • Collaboration More ❯
running of the practice, optimising operational efficiency and supporting the delivery of high quality patient care. Main duties of the job Practice Operations Staff Management Patient Services Compliance and Governance IT & Systems Management Process Improvment Liaison and Communication Deputise for Practice Manager About us Herschel Medical Centre is … patient care. Job description Job responsibilities Practice Operations : Oversee the daily running of the practice, ensuring an efficient and well organised working environment. Staff Management : Lead, support and develop non-clinical staff, including recruitment, training and performance management. Patient Services : Ensure excellent patient experience by managing appointment systems … optimising workflows. Compliance and Governance : Ensure the practice meets all regulatory requirements including CQC standards, health and safety regulations and GDPR compliance. IT & Systems Management : Oversee the use of clinical systems (EMIS), ensuring smooth operations and troubleshooting technical issues. Process Improvement : Identify opportunities to enhance efficiency and implement best More ❯
Mr Who? MrQ - we're an awesome, award-winning online casino launched in 2018. We're big on tech, big on performance, and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for … Engineering and company vision will directly influence the success of our engineering efforts and overall organizational performance. What You Will Do Provide direct line management to engineers across two teams, including coaching, mentoring, career development, and performance management. Foster a culture of innovation, collaboration, and continuous improvement. Drive More ❯
Mr Who? MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for … Engineering and company vision will directly influence the success of our engineering efforts and overall organizational performance. What You Will Do Provide direct line management to engineers across two teams, including coaching, mentoring, career development, and performance management. Foster a culture of innovation, collaboration, and continuous improvement. Drive More ❯
