Produce and distribute clear, actionable reports and dashboards on: Planned vs Actual manned hours Shift fulfilment and attendance rates SLA performance across all contracts Provided vs Invoiced hours , with rootcauseanalysis for variances Deliver reports daily (tactical), weekly (trend), and monthly (strategic/board level). Collaborate with the Data Manager and Invoicing Manager to ensure More ❯
Coalville, Leicestershire, East Midlands, United Kingdom
Ibstock PLC
the working group, ensuring cross-departmental collaboration and accountability. Drive a culture of continuous improvement by identifying inefficiencies, analysing data and implementing solutions to improve machine reliability. Drive structured rootcauseanalysis (RCA) processes to eliminate recurring failures and establish sustainable corrective actions. Partner with safety, maintenance, engineering, production, and quality teams to align reliability initiatives with More ❯
coordinate SOX testing and remediation efforts. Testing & Documentation:Oversee or perform walkthroughs, test the operating effectiveness of controls, and ensure accurate, comprehensive documentation. Remediation & Continuous Improvement:Track issues, lead rootcauseanalysis, and follow up on remediation and preventive actions for SOX deficiencies. Awareness & Training:Educate and train IT and business teams on SOX requirements and best More ❯
or equivalent experience Experience : Required: Proven experience in leadership and management Ability to effectively cooperate with both internal and external customers Quality minded, ability to run problem solving and rootcauseanalysis sessions Critical thinking Able to work in agile environment Collaborates effectively in a team environment Effective interpersonal skills; adaptable to all levels of the organization. More ❯
unit, integration, etc.) and quality gates into the CI/CD pipelines, upholding company standards for software testing. Troubleshooting & Optimisation : Proactively troubleshoot and resolve infrastructure or deployment issues, performing rootcauseanalysis and implementing improvements to prevent recurrence and improve system reliability. Legacy Pipeline Migration: Lead the initiative to migrate existing legacy build/deployment pipelines to More ❯
Merton, Wisconsin, United States Hybrid / WFH Options
QuadMed
Focus on IT Scorecard metrics and mentor team on establishing and performing proper infrastructure monitoring to proactively mitigate issues and maintain uptime. Support the team in troubleshooting and performing rootcauseanalysis to resolve incidents professionally, courteously, timely and dependably for internal QuadMed customers. Perform ticket and request reviews for proper resolution, appropriate duration and escalation, while More ❯
Godalming, Surrey, United Kingdom Hybrid / WFH Options
慨正橡扯
Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct rootcauseanalysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯
and maintain the eCommerce and registration platform for optimal functionality and performance. Analys ing eCommerce performance metrics to identify and implement improvements. Manag ing complex troubleshooting for applications, including rootcauseanalysis and remediation. Initiat ing corrective actions to ensure connectivity and minimise downtime . Collaborat ing with internal teams, partners and third-party vendors . Create More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
International Catalyst Services, LLC
leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine rootcause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, rootcause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited rootcause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯
leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine rootcause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes and trends to identify process or technological improvements that will reduce … incidents to be resolved at lower support tiers. Conduct postmortem investigations on critical incidents, identify and recommend corrective action items, and create a business facing document detailing the incident, rootcause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review … regarding the progress of individual problems. Be flexible and willing to work longer hours or outside of regular working hours in the event of critical issues that require expedited rootcause analysis. There may be a future requirement to work on a shift basis outside of the normal 9 to 5 schedule, and the role may also transition More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Corecom Consulting
operational excellence across their incident and problem management lifecycle. The Role: You'll lead a high-performing 2nd Line Support team, ensuring complex technical issues are resolved efficiently and root causes are addressed. You'll collaborate closely with engineering, product, and customer-facing teams to improve processes, track performance, and drive meaningful service improvements. If you enjoy working cross … functionally and thrive in fast-paced environments, this could be the perfect fit. Key Responsibilities: Manage end-to-end incident and problem resolution processes Conduct rootcause analyses and implement preventative solutions Monitor SLAs, KPIs, and operational metrics (e.g., MTTR, incident volumes) Drive continuous improvement across support operations Collaborate with internal stakeholders to enhance service delivery Act as More ❯
and production environments. Provide a resilient, scalable and secure platform. Support technology projects & sprints. Deliver to the maintenance plan. 3rd line incident and service request resolution. Problem management and rootcause analysis. Provide internal guidance and support to colleagues regarding AWS best practice. What we're looking for from you: Extensive hands-on expertise in AWS, ideally gained More ❯
support for complex IT issues, ensuring swift resolution and full documentation in the ITSM Solution. Handle escalated incidents from 1st and 2nd line support, conducting in-depth diagnostics and rootcause analysis. Process Post Incident Reviews to ensure user concerns are addressed and incidents are fully resolved. Oversee system maintenance, ensuring optimal performance and reliability of IT infrastructure. More ❯
nCino vendor and internal technical resources for updates, support, and issue resolution. Advocate on behalf of the business on impact, recovery, severity and closure of production outage and incident rootcause analysis. Work with internal and external stakeholders to resolve system errors, transaction failures, and user concerns. Coordinate investigation and resolution of system or data load performance issues More ❯
are well-governed and future-proofed. Key Tasks: • Monitor and report on service delivery performance against contractual SLAs and KPIs. • Manage major incidents and escalations, ensuring timely resolution and rootcause analysis. • Lead and implement continuous service improvement initiatives. • Oversee service-related financials, ensuring accurate forecasting and budgeting. • Coordinate with client and internal teams to optimise and align More ❯
expertise and offering guidance to colleagues on your project team. Delivering host- and network-based incident response investigations: including triage, system recovery, technical evidence collection, forensics, log, malware and rootcause analyses. Developing and sharing domain expertise: we will support you in growing your cyber expertise, including sharing it with the wider team through internal initiatives and programs. More ❯
ll take ownership of identifying and resolving recurring IT issues, ensuring minimal disruption to staff, students, and faculty. Working closely with technical teams and service leads, you’ll lead rootcauseanalysis, drive permanent solutions, and support the business' commitment to service excellence. What you’ll do: 🔹 Lead the IT problem management process, aligned with ITIL best … practices 🔹 Conduct rootcauseanalysis and implement long-term fixes 🔹 Work cross-functionally with incident and service teams 🔹 Maintain the Known Error Database (KEDB) 🔹 Collaborate with stakeholders to improve outcomes 🔹 Monitor performance and report to senior leadership 🔹 Drive continuous improvement and develop team capability What we’re looking for: ✅ Strong background in IT problem management (ideally in … higher education) ✅ ITIL Foundation certification (advanced certification desirable) ✅ Skilled in rootcause methodologies (5 Whys, Fault Tree Analysis, etc.) ✅ Excellent communication, leadership, and analytical skills ✅ Passion for delivering outstanding IT service and user experience Apply now to learn more. More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Centre People Appointments
the operation and maintenance of regulatory reporting systems for financial institutions. This role focuses on ensuring stable system operation through continuous monitoring, rapid incident response (including on-call support), rootcauseanalysis, and documentation. The ideal candidate will have experience in maintaining mission-critical systems and strong skills in SQL-based data analysis, particularly with Microsoft … Location: Central London (Hybrid) 【Position Overview】 This position supports the stable operation of regulatory reporting systems used by financial institutions. You will be responsible for system monitoring, incident response, rootcauseanalysis, and providing comprehensive incident reports. The role requires attention to detail and a strong sense of ownership, as you will be supporting systems critical to … Respond to system incidents and provide both temporary and permanent solutions Extract and analyse data using SQL (Microsoft SQL Server) Analyse incidents using logs and DB traces to identify root causes Prepare detailed incident reports, including rootcause and preventative actions Communicate with clients and internal stakeholders in both English and Japanese 【Must Requirements】 Experience in IT More ❯
the operation and maintenance of regulatory reporting systems for financial institutions. This role focuses on ensuring stable system operation through continuous monitoring, rapid incident response (including on-call support), rootcauseanalysis, and documentation. The ideal candidate will have experience in maintaining mission-critical systems and strong skills in SQL-based data analysis, particularly with Microsoft … Location: Central London (Hybrid) 【Position Overview】 This position supports the stable operation of regulatory reporting systems used by financial institutions. You will be responsible for system monitoring, incident response, rootcauseanalysis, and providing comprehensive incident reports. The role requires attention to detail and a strong sense of ownership, as you will be supporting systems critical to … Respond to system incidents and provide both temporary and permanent solutions Extract and analyse data using SQL (Microsoft SQL Server) Analyse incidents using logs and DB traces to identify root causes Prepare detailed incident reports, including rootcause and preventative actions Communicate with clients and internal stakeholders in both English and Japanese 【Must Requirements】 Experience in IT More ❯
develop a level of understanding that spans across the system design to become a vital expert in the laser system. PRIMARY DUTIES & RESPONSIBILITIES. Ownership of control system design reliability analysis, including documented failure mode analysis. Analysis of system adherence to safety standards. Critically reviewing design choices with the needs of all stakeholders considered from the engineering team, through … the customer and field support. Working with prototype systems and critically looking for any improvements through both empirical and paper-based detailed analysis. Leading or actively being involved in rootcauseanalysis of any failures that occur in the early manufacturing cycle. Working closely with team members, especially optical, software and electronics teams. Acting as the technology … software/electronics group and the optical teams. Owning a synoptic view of the system design whilst being part of the teams that perform the detailed developments. Troubleshooting and rootcause failure analysis for prototype units through the development process. Contributing to troubleshooting and coordinating corrective actions for manufacturing or field issues on production-released systems. EDUCATION More ❯
European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of rootcauseanalysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of … products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Rootcauseanalysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Salary for this role will be in the More ❯
European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of rootcauseanalysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of … products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Rootcauseanalysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry’s deployments Citrix The salary for this role will be More ❯
European users will also be required. -Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of rootcauseanalysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of … products -ITIL, Microsoft certifications advantageous -Maintains industry recognised skills through training or self-study methods Technical Skills -Supporting Microsoft operating systems, office suite -TCP/IP, basic networking skills -Rootcauseanalysis and remediation Technologies -Windows 7 -Office 2013 -Xenapp published applications, support -Desktop hardware, laptops, Blackberry's deployments Citrix The salary for this role will be More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Commify Group
our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and regions, championing continuous improvement through in-depth RootCauseAnalysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and … incident management. You will engage at multiple levels, from orchestrating the resolution of major incidents to influencing the prioritisation of tasks in Engineering and TechOps teams aimed at resolving rootcause issues and enhancing service delivery. Your mission is to empower the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in … to major incidents, ensuring swift resolutions and minimal operational downtime, combined with clear communication to stakeholders ranging from executives and senior managers to customers regarding progress, severity, and impact. RootCauseAnalysis (RCA): Conduct extensive RCAs for incidents to uncover underlying challenges, clearly communicate findings to relevant stakeholders, and ensure that all actions arising from RCAs are More ❯
Follow change management process and develop ad-hoc PLC ladder code change • Familiarization with Siemens and/or Allen Bradley PLC processes and input/output modules. • Provide detailed analysis and testing of existing and new engineering solutions and components • Work with IT, FC Software and Operations Engineering to develop and update controls knowledge and training document for the … Facilities Engineering team. • Be responsible for incident follow-up, rootcauseanalysis and documentation. • Undertake industrial engineering design on existing material handling modules within European network • Provide technical documentation such as flow diagrams, conveyor and equipment layouts, installation details, schedules and budgets. • Support commissioning of new automation elements • Actively participate in local or EU network level control … projects and Initiatives • Provide value engineering/value analysis • Ensures adherence to all Health & Safety procedures. Be proactive in the raising of potential H&S issues and the development of personal safety awareness • Use AutoCAD to review, develop and maintain electrical schematic and conveyor layout drawings • Fully understand and ensure procedural adherence to industry operating standards such as QS More ❯