IPSEC tunnels, and certificate-based authentication Contribute to AD design and secure environment management Mentor junior staff and act as a key escalation point Participate in incident response and rootcauseanalysis Required Skills & Experience: 5+ years in a Network Engineer or Infrastructure Engineer role Strong knowledge of TCP/IP, VLAN, VXLAN, EVPN, VPC, MLAG Deep More ❯
Birmingham, West Midlands, Marston Green, West Midlands (County), United Kingdom
Applause IT Recruitment Ltd
IPSEC tunnels, and certificate-based authentication Contribute to AD design and secure environment management Mentor junior staff and act as a key escalation point Participate in incident response and rootcauseanalysis Required Skills & Experience: 5+ years in a Network Engineer or Infrastructure Engineer role Strong knowledge of TCP/IP, VLAN, VXLAN, EVPN, VPC, MLAG Deep More ❯
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Experis
GCP, ensuring performance, resilience, cost-efficiency, and data security. Collaborating closely with infrastructure, architecture, and cybersecurity teams to meet internal risk, compliance, and governance requirements. Supporting live systems, conducting rootcauseanalysis, fixing bugs and implementing solutions for incidents and performance bottlenecks. Essential Skills Demonstrable experience of: Public Cloud. Infrastructure build and configurations for services including Compute More ❯
West Midlands (County), Birmingham, United Kingdom
Sherborne Talent Solutions
ISO 27001, NIST, and CIS frameworks. Produce detailed documentation for configurations, processes, and troubleshooting. Collaborate with global cloud, security, and infrastructure teams for consistent, secure operations. Support incident response, rootcauseanalysis, and ongoing improvements. Required Skills & Experience: Extensive experience executing network refresh projects. Strong expertise with Cisco, Palo Alto, HAProxy, and Azure networking. Solid understanding of More ❯
Portsmouth, Hampshire, England, United Kingdom Hybrid / WFH Options
Computappoint
fast query performance Secure by Design : Implement bulletproof security frameworks and ensure rock-solid compliance across all data touchpoints Problem Solver : Dive deep into complex technical challenges, providing expert rootcauseanalysis and innovative solutions Knowledge Sharer : Develop comprehensive documentation and mentor teams on advanced data engineering best practices What Makes You Perfect for This Role Essential More ❯
Exchange, Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and rootcauseanalysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with a desire to learn. Customer-focused with strong More ❯
enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point for critical incidents, coordinating technical resources to achieve rapid resolution. Lead rootcauseanalysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and More ❯
enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point for critical incidents, coordinating technical resources to achieve rapid resolution. Lead rootcauseanalysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and More ❯
enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point for critical incidents, coordinating technical resources to achieve rapid resolution. Lead rootcauseanalysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and More ❯
including basic endpoint troubleshooting, access control, and IT compliance checks. Strategic Projects & Improvements Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives. Perform rootcauseanalysis on persistent problems to recommend and implement lasting solutions. Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability. More ❯
/Active Directory user and licence management, contributing to general IT service desk tasks. Strategic involvement includes participation in projects for new BI platform implementations and system integrations, conducting rootcauseanalysis on data issues, and staying current with Cloud/AI analytics trends . Essential Skills and Experience Candidates must have significant practical experience ( 3+ years More ❯
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Triad
Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct rootcauseanalysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯
Bletchley, Buckinghamshire, United Kingdom Hybrid / WFH Options
Triad
Identify and prioritise test cases suitable for automation, aligned with both functional and non-functional needs. Continuously refine automation frameworks and testing processes to boost efficiency and quality. Conduct rootcauseanalysis of defects and collaborate with development teams to ensure prompt resolution. Actively participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives. Create More ❯
and platforms, including SIEM, XDR, EDR, DLP, IAM, PAM, ZTNA and vulnerability management solutions Lead or support the detection and response lifecycle, including triage of alerts, investigation of incidents, rootcauseanalysis, and coordination of response actions. Implement and administrate security operational controls across AWS, Azure, and on-prem environments, ensuring consistent alignment with ISO 27001, PCI More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
Version 1
Experience Level Agreements (XLAs), oversee digital experience metrics, and ensure proactive service improvement across business areas. Key Responsibilities Define and deliver the XMO vision, objectives, and roadmap. Lead gap analysis and setup of XMO during transformation programmes. Establish governance structures, steering committees, and stakeholder engagement plans. Manage Riverbed and other network and application performance tools in conjunction with our … delivery partner for real-time experience monitoring. Drive continuous improvement through rootcauseanalysis and lessons learned. Champion experience-led service design across product teams and service towers. Collaborate with Partner Advisory Group (PAG) and Digital Hub to embed experience culture. Report on DEX scores, incident response times, and satisfaction metrics. Qualifications Proven leadership in IT service More ❯
london, south east england, united kingdom Hybrid / WFH Options
Version 1
Experience Level Agreements (XLAs), oversee digital experience metrics, and ensure proactive service improvement across business areas. Key Responsibilities Define and deliver the XMO vision, objectives, and roadmap. Lead gap analysis and setup of XMO during transformation programmes. Establish governance structures, steering committees, and stakeholder engagement plans. Manage Riverbed and other network and application performance tools in conjunction with our … delivery partner for real-time experience monitoring. Drive continuous improvement through rootcauseanalysis and lessons learned. Champion experience-led service design across product teams and service towers. Collaborate with Partner Advisory Group (PAG) and Digital Hub to embed experience culture. Report on DEX scores, incident response times, and satisfaction metrics. Qualifications Proven leadership in IT service More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Version 1
Experience Level Agreements (XLAs), oversee digital experience metrics, and ensure proactive service improvement across business areas. Key Responsibilities Define and deliver the XMO vision, objectives, and roadmap. Lead gap analysis and setup of XMO during transformation programmes. Establish governance structures, steering committees, and stakeholder engagement plans. Manage Riverbed and other network and application performance tools in conjunction with our … delivery partner for real-time experience monitoring. Drive continuous improvement through rootcauseanalysis and lessons learned. Champion experience-led service design across product teams and service towers. Collaborate with Partner Advisory Group (PAG) and Digital Hub to embed experience culture. Report on DEX scores, incident response times, and satisfaction metrics. Qualifications Proven leadership in IT service More ❯
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Leidos Innovations UK Limited
to the CSOC Manager. What will I be doing? Maintain the integrity and security of Cyber Security systems and networks. Support Cyber Security initiatives through both predictive and reactive analysis, articulating emerging trends to leadership and staff. Use data collected from Cyber Defence tools firewalls, IDS, network traffic, UEBA (User Entity Behaviour Analysis), Security Orchestration and Automated Response … to work with a SIEM. Experience and knowledge of SIEM tools, Cyber Security Incident Response, Vulnerability Management and Cyber Threat Intelligence. Experience of investigating Cyber Security incidents and supporting rootcauseanalysis or can demonstrate transferable skills and acumen to learn and excel at it. Understanding of the Confidentiality, Integrity, and Availability (CIA) triad. Understanding of current More ❯
new product features. Main responsibilities: Design customer-centric solutions considering all systems and data impacts, with a strong focus on standardisation and to minimise customisations Conduct Fit/Gap Analysis and identify technical solutions for gaps ensuring design consistency cross domain across Finance, Supply chain and Retail. Ensure the End-to-End Solution consistency across D365 ecosystem with critical … achieve program goals. Ensure D365 integration into the global IT landscape in line with the long-term IT roadmap. Support BAU/Run operations for major incidents triage and RootCauseAnalysis (RCA) The impact you can create at Chanel Collaborate with stakeholders to understand business needs and translate them into functional and technical requirements. Ensure alignment More ❯
Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. … Facilitate rootcauseanalysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate problem records and known errors. *Organise and chair meetings related to the practice. *Provide problem training and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior More ❯
across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support to stakeholders across Logistics, helping to optimise operational efficiency. This role is critical in supporting our data-driven approach to improving processes and driving … skills to extract, interpret, and visualise data to support decision-making. Supporting the consolidation of data from multiple sources across Logistics, ensuring accuracy and consistency. Identifying trends and conducting rootcauseanalysis to improve key performance indicators. Collaborating with various teams across Logistics, Finance, and Technology to contribute to strategic projects. Ensuring compliance with best practice security … management in all data-related tasks. About you - Requirements to be considered: Strong data analysis and problem-solving skills. Technical proficiency in SQL, VBA, or other relevant programming/scripting languages. Experience using and building BI tools to create insightful reports. Ability to collaborate effectively with different departments and stakeholders. Strong communication skills to present findings and recommendations clearly. More ❯
/or similar tools, enabling natural language access to financial data while maintaining accuracy and contextual relevance. Build and optimize interactive dashboards in Omni for real-time visualization and analysis of key metrics, such as financial performance and operational KPIs. Monitor and troubleshoot data pipelines, performing root-causeanalysis on issues related to data quality, latency More ❯
and components for validation and testing purposes. Validate electrical designs through testing, ensuring that designs meet functional, performance and safety requirements. Identify, analyse, and resolve electrical system issues. Conduct rootcauseanalysis to propose solutions and prevent future occurrences. Provide leadership, technical guidance and mentorship to junior engineers, fostering a collaborative and knowledge-sharing environment. Documentation and … is advantageous but not critical. Experience with safety procedures for high voltage systems (up to 1000V). Knowledge of communication protocols such as CAN & Ethernet. Experience with simulation and analysis tools for electrical systems. Knowledge of electric vehicle architectures, power electronics, and battery management systems would be advantageous. Familiarity with industry standards and regulations related to electric vehicles. Excellent More ❯
escalated from first- and second-line support. Day-to-day of the role: Advanced Technical Support: Resolve complex hardware, software, and network issues escalated from lower-tier support. Conduct rootcauseanalysis and implement long-term solutions. Manage high-impact incidents to ensure minimal business disruption. Server & Application Support: Troubleshoot server issues across cloud (AWS), on-premise … infrastructure and cloud services. Deep understanding of SIP, VoIP, VoLTE, STUN, and firewall bridging. Proficiency in Node.js application support and server diagnostics. Hands-on experience using tools for SIP analysis, such as Wireshark, SIP Traces, or packet analysers. Excellent problem-solving and communication skills. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience More ❯
on-premises and cloud environments. Incident Response: Improve playbooks and processes, lead escalated security incidents, oversee remediation and recovery actions, track incidents, liaise with partners, report findings, and apply rootcauseanalysis with lessons learned. SOAR Development: Support and develop the SOAR platform by producing workflows to automate responses to common attack types and enhance operational playbooks. … or a related subject. Ideally hold recognised security qualifications such as CISSP, AZ-500, GIAC/GCIA/GCIH, CASP+, CEH, or SIEM certifications. Strong knowledge of log correlation, analysis, forensics, and chain of custody requirements. Familiarity with regulatory frameworks (NCSC CAF, ISO/IEC 27001/27002, GDPR, CIS, NIST). Practical knowledge of SIEM, SOAR, EDR, AV More ❯