Type: Contract Location: London, UK Requirements: Skills to translate the stakeholder requirements/expectations into work for IT Partners. Skills in data extraction, loading, analysis, and creation of Visio workflows. Skills in Power BI to create data visualisations. Knowledge/Skills: An understanding of Financial Services industry sectors, specifically … Application Support, Development, Infrastructure teams. Good understanding of the ITIL framework and Project Management methodologies. Good and broad outlook, incident, change/release, problem analysis & delivery skills e.g. rootcauseanalysis, prioritisation, planning/scheduling, facilitation, implementation, and continuous improvement skills. Excellent verbal and written communication More ❯
their quality and accuracy in providing actionable insights for Production teams. • Support & train assigned QA partners on efficient debugging and test coverage, defect impact analysis and rootcauseanalysis for defects on the owned game areas. About the team At Amazon Games, our ambition is to More ❯
City, Edinburgh, United Kingdom Hybrid / WFH Options
ENGINEERINGUK
fully completed, and any affected services are restored. You will identify process improvements for change implementation and weekend checkouts; aid in incident management and rootcause analysis. Provide ongoing operational support for the Aladdin infrastructure. Support and fix both batch processing and interactive user applications to ensure the … high availability of the Aladdin Environment. Use various tools to conduct analysis on system performance, rootcause diagnostics, and systems'/applications' design to understand and improve the operating quality of production environments. Engage in clear and concise communications both verbally and in writing. Effectively interact on More ❯
collaboration to optimise processes and improve business transparency through digital dashboards and effective SAP governance. How You'll Make an Impact GAP/Opportunities Analysis: Conduct comprehensive analysis to identify and manage improvement initiatives across the Planning Team, focusing on areas such as order acknowledgement, on-time delivery … and secondary systems. Collaboration and Continuous Improvement: Control and monitor processes while fostering clear communication with stakeholders and interface partners, utilising KPIs, lessons learned, rootcauseanalysis, and dashboards to enhance business transparency. SAP Process Documentation: Create end-to-end SAP process documentation and user guides, ensuring More ❯
Norwich, Norfolk, United Kingdom Hybrid / WFH Options
The Adaptavist Group
and security. Collaborate on the design and implementation of high-quality solutions using design patterns. Contribute to the enhancement of our software delivery pipeline. Analysis & Investigation: Perform rootcauseanalysis to understand key underlying causes of customer issues. Debug technical issues and formulate hypotheses for resolution. More ❯
making by senior leaders. Partner with stakeholders to gather requirements, integrate data sources, and develop analytics and reporting solutions. Demonstrate proficiency in SQL, data analysis, and data visualization tools to drive data-driven decision making. Dive deep into technical and operational details to resolve complex problems, coordinating with engineering … decision-making, including presenting results and recommendations. Collaborate with software development teams to implement analytics systems and data structures to support large-scale data analysis and reporting. Identify trends in metrics and segment them along suitable dimensions to reveal deeper dynamics. Provide actionable insights to senior leaders to inform … with cross-functional teams including Product/Program Managers, Software Development Managers, Applied/Research/Data Scientists, and Software Developers. Building dashboards, performing rootcauseanalysis, and sharing actionable insights with stakeholders to enable data-informed decision making. Leading reporting and analytics initiatives to drive data More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Pelion IoT Limited
Actively participate in the weekly Change Advisory Board (CAB) meetings, ensuring that changes are aligned with customer needs and service delivery standards. Post-Incident Analysis: Chair and lead RootCauseAnalysis (RCA) and After-Action Review (AAR) meetings following major incidents, producing clear and comprehensive reports More ❯
What You Will Do Lead and manage the Problem and Change Management team, providing guidance, support, and mentorship to team members. Oversee the identification, analysis, and resolution of IT problems, ensuring rootcauseanalysis and timely resolution. Manage the Change Management process, ensuring all changes are … understanding of problem management methodologies. Desired Skills: Advanced certifications in ITIL or other ITSM frameworks. Experience with Agile or DevOps methodologies. Proficiency in data analysis and reporting tools. Knowledge of industry best practices and emerging trends in ITSM. Key Attributes: Proactive and results-driven approach. Strong leadership and team … self. Making a Difference - We provide opportunities to help our people make a difference to the causes they care about. MatchIt! - Fundraise for a cause close to your heart and Advanced will match part of the funding. Volunteering Time - Our volunteering leave scheme allows you to use your time More ❯
analyses. Build various data visualizations to tell the story and let the data speak for itself. Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation. Build automation to reduce dependencies on manual data pulls. A day in the life A … day in the life of a Business Intelligence Engineer will include working closely with Product Managers and Software Developers. Working on building dashboards, performing rootcauseanalysis, and sharing actionable insights with the stakeholders to enable data-informed decision making. BASIC QUALIFICATIONS 2+ years of analyzing and … similar tools. Experience with scripting language (e.g., Python, Java, or R). PREFERRED QUALIFICATIONS Bachelor's degree or Advanced technical degree. Experience with statistical analysis, correlation analysis. Knowledge of data modeling and data pipeline design. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If More ❯
Lead business and stakeholder teams to effectively translate business requirements into technical solutions keeping in mind best practices and industry standards Perform fit-gap analysis to identify opportunities to automate and make existing processes more efficient. Collaborate with various teams, including third party vendors, Enterprise Applications and Infrastructure teams … peer relationships, partner with other teams to deliver mission critical applications Lead support teams and other team members to troubleshoot critical incidents by conducting rootcauseanalysis and identifying solutions Contribute to impact analysis during various application Release Cycles Own comprehensive technical documentation of integrations and More ❯
Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & RootCauseAnalysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring More ❯
and clear manner using data across various data marts, and align focus on Amazon's strategic needs. The candidate should enjoy problem solving, conducting RootCauseanalysis, and should be proficient in SQL, Excel, and visualization tools like Quicksight. Key job responsibilities: Data analysis by writing … and aggregating data from multiple sources and compiling it into a digestible and actionable format Analyzing and solving business problems with focus on understanding root causes and driving forward-looking opportunities Designing new metrics and enhancing existing metrics to support the future state of business processes and ensure sustainability … Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing. Basic knowledge of AWS services like Cradle, S3, Glue, Athena, etc. BASIC QUALIFICATIONS: Bachelor's degree Knowledge of SQL and Excel at a moderate or advanced level 1+ years of data analytics or automation More ❯
security incidents/Investigate and respond to security events, vulnerabilities and threats in a timely and efficient manner/Support incident response and forensic analysis, including playbook documentation and rootcauseanalysis/Assist in managing identity and access controls, including reviews of user entitlements and More ❯
liaison between business, development, and infrastructure teams. Responsibilities include overseeing incident, problem, and change management using ITIL principles, while driving production stability through metrics, rootcauseanalysis, and continuous improvement. A strong background in major incident management and capital markets is essential. The role also emphasizes process More ❯
liaison between business, development, and infrastructure teams. Responsibilities include overseeing incident, problem, and change management using ITIL principles, while driving production stability through metrics, rootcauseanalysis, and continuous improvement. A strong background in major incident management and capital markets is essential. The role also emphasizes process More ❯
why performance has increased or decreased, and stay informed on the actions being taken by local subsidiaries to mitigate risks and capitalize on opportunities. RootCauseAnalysis and Action Planning: Investigate under/over performance across channels to identify root cause. Collect insights from Subs to … add context and pinpoint root cause. Collaborate with Subsidiaries to agree on clear and actionable plan to address underperformance and drive improvement, ensuring diligent follow-up on agreed actions. SLT Reporting and Feedback Loop: Prepare weekly performance updates to be presented to the Senior Leadership Team. Clearly articulating performance … analytics tools and reports to pinpoint performance issues and identify areas for optimization. Formulate clear and insightful questions for local subsidiaries based on data analysis to drive focused discussions and problem-solving. Stakeholder Management and Collaboration: Build and maintain strong, collaborative relationships with key stakeholders across various functions both More ❯
Develop data quality rules and support business requirement gathering. Contribute to new reporting infrastructures for assessing data quality. Conduct regular data audits and perform rootcauseanalysis on data issues. Maintain comprehensive data quality documentation. Gather requirements for test and training data. Manage and maintain data sets … and contribute to mitigation planning. Ensure compliance with company policies, including data protection and security. Knowledge & Experience 3–5 years of experience in data analysis and migration within large, complex organisations. Proven background supporting IT transformation projects. Hands-on experience with systems such as MS Dynamics, Salesforce, and enterprise … data tools. Familiarity with data governance and data quality frameworks. Experience in business process analysis from a data perspective. Prior experience in the energy sector (preferred but not required). Skills & Abilities Strong SQL skills and proficiency in tools like Microsoft Excel, Power BI, or Tableau. Familiarity with Python More ❯
creating and managing long-term goals. This person will need an ability to see the big picture/whole system and execute on grass root level to improve the overall network. Flexible to support adhoc tasks and projects as per the business needs. The successful candidate will lead key … new strategies as per business needs. Leads by example and mentors OPTIMA leadership, managers and project teams on ACES concepts and methodologies. Performs quantitative analysis of key process indicators to identify opportunities for process improvement. Demonstrates discretion in coordination of project scoping and selection to align with business objectives. … Ability to assess improvement opportunities through data analysis and by mapping of existing processes using tools like value stream maps, SIPOC, Swim Lane, Customer journey mapping etc. by identifying the defects/gaps in upstream and downstream processes. Audits ongoing and completed projects to optimize resources and verify sustained More ❯
stakeholders, and recommend mitigation strategies Handle incidents as defined in playbooks and standard operating procedures, and advise on remediation actions Perform deep-dive incident analysis by correlating data from various sources and determine if a critical system or data set is affected Identify and design use case algorithms Assist … produce communications, e-blasts and other forms of communication that may be both internal and client facing, to include leadership and executive management Draft rootcauseanalysis reports and recommendations after cybersecurity incidents Identify risk areas that will require vulnerability prevention Stay current with Security technologies and More ❯
Warrington, England, United Kingdom Hybrid / WFH Options
Intaso
to hear from you. Key Responsibilities Monitor, investigate, and respond to security incidents using Microsoft Sentinel, Defender, and Azure Security technologies. Perform real-time analysis of security alerts, identify threats, and implement appropriate mitigations. Conduct rootcauseanalysis and recommend improvements to security controls and processes. … knowledge and hands-on experience with Microsoft Sentinel, Defender for Endpoint, Defender for Identity, and Azure Security features. Familiarity with threat detection, hunting, and analysis in cloud environments. Understanding of common attack frameworks (e.g., MITRE ATT&CK) and incident response methodologies. Excellent analytical and problem-solving skills with attention More ❯
line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards rootcauseanalysis * Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while More ❯
Caerphilly, Mid Glamorgan, United Kingdom Hybrid / WFH Options
CENTERPRISE INTERNATIONAL LIMITED
policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and rootcauseanalysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. More ❯
security using advanced tools. Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence. Collaborate with cross-functional teams to drive rootcauseanalysis and preventive measures. Develop and implement operational procedures, documentation, and training for NOC staff. Oversee updates, patches, and maintenance for More ❯
with customers. Regularly analyze customer issues to identify and highlight common trends and underlying problems, providing feedback to the Production and Management Team as RootCauseAnalysis intelligence. Support our Business Development Team and Account Managers in identifying changes requested by customers, highlighting possible sales opportunities. Provide More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Sportserve
support and adherence to SLAs. Act as the primary escalation point for complex technical issues before engaging Tier 3 support. Ensure effective incident response, rootcauseanalysis, and problem resolution in alignment with ITIL principles. Work closely with Tier 1 and Tier 3 teams to establish clear More ❯