1 to 25 of 179 Service Design Jobs in the UK

Job Description - Service Design & Transition Manager (15887) Service Design & Transition Manager Luton/Hybrid COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you'll be able to play a big part in the success … employ over 10,000 people. Its big-scale stuff and we're still growing. Job Purpose Reporting into the Team Manager, this role leads Service Design and Transition activities for their area/s, forging relationships with key stakeholders to ensure successful transitions of new/changed services … from design to live, and ensuring that Service Design and Transition policies and procedures are applied and followed: Ensures that new services transition into production smoothly and can be operated in a way that is consistent with agreed service levels and agreed operational cost model. Manages More ❯

Location: Farnborough, with flexibility to work from home dependent on business demands We're ready for you to unleash your potential! The Role: The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery … and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set as well as industry frameworks (ITIL, SecDevOps etc.) to design services that are user-centric. As the Service Architect you will be responsible for the … delivery of cost-effective service solutions that achieves customer's requirements, meets mission needs and which can be fully integrated with the customer's service eco-system What will I be doing? The Service Architect will be responsible for varied deliverables across the Programme; Bids & Proposal Producing More ❯

Director of Service Design and Research page is loaded Director of Service Design and Research Apply locations London Amsterdam Aalborg time type Full time posted on Posted Yesterday job requisition id R93683 About our Team: Elsevier's Academic & Government (A&G) is committed to advancing research … help universities, colleges, funders, and governments navigate complexity, demonstrate impact, and drive meaningful outcomes in a rapidly evolving academic landscape. About the Role: The Service Design and Research Team is a strategic function within Elsevier Academic & Government's UX team, focused on shaping user-centric experiences across products … and services. Positioned at the intersection of research, design, and business strategy, the team provides critical insights into user behaviors, motivations, and needs, ensuring that Elsevier's offerings align with the evolving expectations of researchers, institutions, and policymakers. Responsibilities: User and Business Insight: Develop a strategic approach to service More ❯

Service Design and Transition Analyst page is loaded Service Design and Transition Analyst Apply locations UK - London ( St Botolph ) time type Full time posted on Posted 2 Days Ago job requisition id 2025-291 Job Title: Service Design & Transition Analyst Reporting to: Service Design & Transition Lead Position Type: Contract initially 6 months Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record … the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: Service Design & Transition Analyst will report into the Service Design & Transition Lead as part of the wider IT Service Management Team. More ❯

Job Details: User Research & Service Design Lead Vacancy Name: User Research & Service Design Lead Vacancy No: VN577 Location: Location Here Employment Type: Fixed Term Contract Overview: We are seeking a talented and experienced User Research and Service Design Lead to join our team. In … this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities Responsibilities: Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to gain insights … needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and More ❯

Job Details: User Research and Service Design Lead Vacancy Name: User Research and Service Design Lead Vacancy No: VN715 Location: Location Employment Type: Contractor Basis: Fixed Term Duration Overview: We are seeking a talented and experienced User Research and Service Design Lead to join … our team. In this role, you will be responsible for leading user research initiatives and driving the design of end-to-end services that meet user needs and business objectives. Main Duties and Responsibilities: Lead and manage user research activities, including interviews, surveys, usability testing, and data analysis to … needs, and pain points. Collaborate with cross-functional teams, including product managers, designers, engineers, and stakeholders, to define user requirements and inform product/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and More ❯

The team you'll be working with: Tangity is Part of NTT DATA, with design studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on … people and society. We do this by Humanizing Complexity. What you'll be doing: We are seeking a talented Service & UX Designer to join our UK Studio. In this role, you will play a pivotal part in enhancing our Customer Experience and Service Design capabilities, establishing them … as a core offering that places us among the top-tier providers in these fields. You will collaborate closely with our Design, Client Services, and PM leads, as well as our consulting colleagues at NTT DATA, to shape proposals and engagements. Working together with best-in-class experience design More ❯

Lego, Samsung, Yves-Saint Laurent Beauty, Ford, HSBC, Duracell, Microsoft, Diageo and Specsavers. What we need from you As a passionate and experienced Lead Service Designer, you will be dedicated to elevating our work and leading service designers to create meaningful, beautifully crafted products and services. You'll … lead projects and teams in creating and implementing human-centered design strategies that enhance our clients' services and customer/employee experiences. This role requires an empathetic, strategic, and creative Lead with a deep background in service design, exceptional strategic thinking, and the ability to collaborate across … you and the team can do your best work. Stay up to date with industry trends, best practices, and emerging technologies to continuously improve service design practices and set the bar higher for more junior members. Foster a collaborative, curious and creative environment where people can do great More ❯

Service Transition Analyst Manchester/Remote £29-£42K + Great Benefits A Service Assurance/Transition Analyst is required for our public sector client to work in the IT Operations team. The successful candidate will be responsible for supporting the Change & Transition Manager to ensure that new and … organisation's IT Strategy, and that they meet current and future customer requirements. The role holder will assist in the co-ordination of all Service Design and Transition activities working closely with the Change & Transition Manager and the IT Operations teams and other project teams to help capture … the production Service Design and Service Transition requirements. The successful candidate will also assist to ensure that these requirements are understood, considered and addressed within the project lifecycle through the attainment of agreed Service transition and Operational Readiness. Essential skills A strong background working in a More ❯

Service Designer - Consultant Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging … with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Maximise the value from the inception to real life application of Service Design. Support clients through the end-to-end service design process to design More ❯

Head of Transition and Service Design - Technology - Counter Terrorism Policing HQ Salary: The starting salary is £90,336, which includes allowances totalling £2,928. The salary is broken down as £87,408 basic salary, which will increase annually until you reach the top of the scale … a location allowance of £1,928 and a non-pensionable allowance of £1,000. Location: West Brompton Job Summary The Head of Transition andService design would lead a team dedicated to design the end-to-end journey of a service. This helps a user complete their goal and … of, multiple programmes/projects at any time depending on the scale and complexity. The post holder may also work on collaborative/joint Service Design/Transition activities with our CT partner agencies. The role will work closely with the Head of Delivery, the Head of ICT More ❯

Service Designer - Consultant (SC cleared) Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Designer with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a … Manchester, Glasgow office) with travel to client sites required on occasion and you will need to hold current security clearance. The Role As a Service Designer you will champion inclusive design practices throughout project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging … with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. The Responsibilities Maximise the value from the inception to real life application of Service Design. Support clients through the end-to-end service design process to design More ❯

Service Architect - ITIL, ServiceNow - Hybrid - £500 - £550 p/day Inside IR35 - 6 months Massive chance to work at a game-changing business, looking for a Service Architect to own, design, and deliver IT Solution Managed Services to a key client. You will be aligned to one … key client and ensure that managed services meet with client's expectations, business needs, and the organisation's delivery capability. You will operate across service lifecycle phases and partner closely with sales, solution architects, delivery teams, and clients. Key Skills: • Proven experience designing managed IT services, ideally within an … IT service provider environment. • Expertise in ITIL v3/v4 (certification required). • Familiarity with architectural frameworks such as TOGAF (certification preferred). • Strong understanding of service design, service delivery, and service transition best practices. • Demonstrated experience working across multiple domains (infrastructure, cloud, workplace, application More ❯

Massive chance to work at a game-changing business, looking for a Service Architect to own, design, and deliver IT Solution Managed Services to a key client. You will be aligned to one key client and ensure that managed services meet with client's expectations, business needs, and … the organisation's delivery capability. You will operate across service lifecycle phases and partner closely with sales, solution architects, delivery teams, and clients. Key Skills: Proven experience designing managed IT services, ideally within an IT service provider environment. Expertise in ITIL v3/v4 (certification required). Familiarity … with architectural frameworks such as TOGAF (certification preferred). Strong understanding of service design, service delivery, and service transition best practices. Demonstrated experience working across multiple domains (infrastructure, cloud, workplace, application support). Experience in supporting pre-sales engagements and creating service elements of bids More ❯

tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about … user-centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and … advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending More ❯

About the team:As a Senior Experience Designer, you will design and deliver exceptional end-to-end customer and colleague experiences, integrating UX and Service design expertise to transform user journeys into seamless and memorable interactions. The role emphasises creating scalable service blueprints, combining user insights … with business objectives across all touchpoints.The role will report into the Head of Design and Research and work alongside a new and growing team. Please note, this role can be based in either the Wolverhampton or Chatham office and has the benefit of operating within our hybrid-working policy … travel between UK offices will be required. What you will be doing: As Senior Experience Designer, you will have the opportunity to lead the design and implementation of end-to-end service experiences, including journey maps, service blueprints, and interaction flows, keeping customers and colleagues at the More ❯

As an Associate Design Program Manager in the Digital Innovation (DI) and Experience Design (XD) organization within the Commercial and Investment Bank (CIB), you will play a key role in enabling our multi-disciplinary teams to shape the user experience of our products and services. Leveraging your expertise … in design, program management, and product development, you will drive continuous improvements in work delivery and managing programs at scale. As part of a 75+ global design team, you will work across Operations business portfolios to drive Agile practices, implement operational improvements, and ensure effective collaboration across design … organizational and problem-solving skills, and proactively embrace experimentation and continuous improvement in your day-to-day work. As someone with a passion for design/user experience, you are highly adept at advocating for its role in successful product development with product and tech partners. Job Responsibilities: Oversee More ❯

Service Architect £500–£550/day (Outside IR35) Hybrid (1–2 days on-site per week) Active or Previous National Security Vetting Required Overview: We’re seeking an experienced Service Architect to lead the design and documentation of service architectures that support both new Microsoft … M365) implementations and existing technology estates within a large public sector organisation. This is a key role that sits at the intersection of strategic service design, technical delivery, and business alignment. You’ll collaborate closely with the M365 Project Manager, Technical Architect, service delivery teams, and stakeholders … to deliver a scalable, efficient, and sustainable service model. Key Responsibilities: Develop and maintain the ICT Service Strategy and detailed service model roadmaps. Design service architectures that optimise support efficiency and minimise operational costs. Ensure consistency across ICT programmes while meeting industry and national standards. More ❯

FTC for 12 months. The Service Readiness is responsible for the overall planning and coordination of Tech service requirements, readiness, design and transition including early life of a large transformation Programme. This role ensures that new or changed services are designed and transitioned efficiently and effectively into … operational service, while aligning with the principles and practices of Agile methodologies. Key Responsibilities Lead the design and transition of new or changed Tech services into the production environment with minimal disruption. Plan and manage resources required for service readiness, design, transition, and early life ensuring … by engaging in the product lifecycle of all changes. Be responsible for functional and non functional Tech requirements, and the process of their acceptance service acceptance criteria. Including the definition of service (SLA) & operational level agreements (OLA), as well as other service performance indicators (PI). Ensure More ❯

that matter, at a huge scale, with people who value design. Find out more about what it\\\'s like designing in government on our Design in Government blog . As a senior designer within the Intellectual Property Office you\\\'ll work in multidisciplinary teams , alongside researchers and developers, to … deliver world-class, user centred public services that meet the Government Design Principles . You\\\'ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on the design of services at scale. You\\\'ll help the government transform the way … You will play an important role in establishing and promoting best practice and standards. You will support the professionalisation and maturity of user-centred design practice through peer support, tutoring and mentoring of others in the team.Working Style This role will be carried out in-line with IPO Hybrid More ❯

Service Manager I am working with a market leading professional services business who are looking to improve their Service Management offering globally. This role lends its hand to Service design, Service Transition and Change Management and the incumbent will be responsible for delivering programmes to … improve all of these remits. If you're a strong all round Service Management professional and have a real passion to make global change then this is the role for you! I am looking for: - Overall Service Lifecycle experience (Service Design, Service Transition & Change Management More ❯

Director IT Service Engineering page is loaded Director IT Service Engineering Apply locations London, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data … alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. ROLE SUMMARY: As the Director IT Service Engineering you will lead the IT Service Engineering function for the group. You will have accountability for all IT service strategy functions … including Service Design and Service Transition. You will also lead the technology data office incorporating core CMDB, asset management policy and Mapping framework, drive level 1 control ownership for ISD COBIT control assurance framework. WHAT YOU'LL BE DOING: Senior technology interface for IT Service Engineering More ❯

Discover where complex meets meaningful as a Service Architect in our Scotland & NI Business Unit. You will be part of a team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle …/or at other CGI/client locations. We are seeking to grow our team of experienced specialists, focusing on areas such as the design, delivery, assessment, and operation of IT services. As a Service Architect, you may work with a wide range of clients - often on-site … supporting them with solutions across the service management lifecycle. This will include developing strategies, delivering process overviews, and designing and assuring new service solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies, service delivery models and transition to service More ❯

Service Designer (Must hold current SC) The Company: At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless … delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff. About the Role: We are seeking a highly skilled Service Designer with SC clearance and strong GDS (Government Digital Service) experience to join our team. You will work on high-profile government projects … designing end-to-end services that meet user needs while aligning with government digital standards. Key Responsibilities: Lead service design activities across the full service lifecycle, from discovery to live. Conduct user research and collaborate with User Researchers, Content Designers, and Interaction Designers to create user-centred More ❯

The team you'll be working with: Tangity is part of NTT DATA Design Network, with studios across the globe. We work alongside our colleagues at NTT DATA to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact … on people and society. We do this by Humanizing Complexity. As a Senior Service Designer at Tangity, you will play a crucial role throughout the entire project process. You will be part of a high-performing, multi-disciplinary squad using agile methodologies to deliver user-centric services. You will … be responsible for ensuring our discovery and design projects are rooted in a deep understanding of users and their needs, enabling us to create accessible services that reduce friction and complexity. You'll be expected to ensure quality, innovation and creativity in how we approach all aspects of service More ❯