1 to 25 of 211 Service Design Jobs in the UK

Role Overview We are looking for a Head of Service Design, a newly created role, to own our overall approach to service and experience design across our platforms, touchpoints and channels. Nest is the UKs largest workplace pension scheme with over 12 million customers and more than £55bn of assets under management. The Service Design team help support our two Product teams in member and B2B ensuring we create a customer centric approach to our product design and experience through all our channels and service offering. Working closely with our Heads of Product and our Brand team, our Service Design team will own and maintain our design principles and … ensure that our strategic delivery partner maintains alignment to our design standards. If you have a passion for customer experience and service design, we would love to hear from you! The minimum criteria for this role are: Proven experience leading service design or user experience function ideally within a regulated business or design agency More ❯

Service Design Lead 🏡 Hybrid (Leeds - Twice a month) 💰 Salary up to £85k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team here in Leeds The team is 22-strong, diverse and genuinely … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing ✨ Leading end-to-end service design: You’ll scope, shape and deliver impactful service design across a variety of programmes, guiding projects from early ideation right through to implementation. ✨ You'll … be the go-to expert: Trusted by senior stakeholders, you’ll champion user-centred design, cut through ambiguity and bring people on the journey while keeping everyone aligned and bought in. ✨ Drive collaboration & impact: Work hand-in-hand with delivery managers and clients to remove blockers, solve challenges and ensure projects don’t just run smoothly, but also deliver More ❯

Role Title: SAP Service Design and Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £448.88 p/d Umbrella inside IR35 Role purpose/summary The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned … into the live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Core Responsibilities: Service Design & Readiness Coordinate the design of new or changed services, ensuring they meet functional … and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Transition Management Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance More ❯

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level: DV Leidos has more than 30 years experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our … security, civil, and health markets. We support vital missions for government and commercial customers. Are you ready for your next career challenge? We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures … that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre More ❯

IT Service Lead (18 Month FTC) Salary: £56,000 - £62,000 per Annum Location: Basingstoke 2x a Week Overview My client is seeking a Service Design Lead. This role would be responsible for ensuring that IT services, systems, and products are effectively transitioned from design into live operations. This role works closely with project teams, operational … teams, and business stakeholders to create service designs that are reliable, secure, maintainable, and aligned with organisational goals. Acting as the bridge between project delivery and ongoing operations, the role ensures new or updated services are fully operational from day one. Key Responsibilities Drive service design activities across multiple initiatives, from initial impact assessment to the development … of Service Design Packages and operational support models. Define and document operational requirements, including staffing, processes, technology, tooling, SLAs/OLAs, and reporting needs. Lead workshops with project teams, service owners, IT operations, and stakeholders to collaboratively develop the service support model. Ensure smooth handover to live/BAU teams with complete documentation, knowledge transfer, and More ❯

The IT Service Design & Introduction Manager will be responsible for overseeing the design and introduction of IT services within the financial services sector. This temporary role in London requires a detail-oriented professional with a strong understanding of technology and service management. Client Details The hiring company is a medium-sized organisation operating in the financial … services industry. Description Support the creation and execution of Service Design Packages (SDPs) for new or changed services. Ensure all service components (SLAs, OLAs, support models, runbooks, monitoring) are defined, validated, and approved before go-live. Collaborate with delivery and technical teams to ensure services are resilient, scalable, and supportable from day one. Maintain traceability of design decisions to meet regulatory, compliance, and audit requirements. Contribute to the development and governance of Service Design & Introduction processes, templates, and workflows. Coordinate operational readiness activities including support documentation, escalation paths, and monitoring setup. Liaise with Technology, Risk, Compliance, and Business stakeholders to ensure service readiness. Identify opportunities for continuous improvement in service transition practices More ❯

About the Role We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life … through concepts, blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design.Key Responsibilities Apply design thinking and methods to solve complex and detailed problems Identify and use appropriate research methods (e.g., ethnography, primary/secondary … research, co-design) to understand customer needs. Synthesise research into actionable insights, themes, and design principles Develop innovative ideas, concepts, and prototypes that inspire change Plan and facilitate user research and co-design workshops with stakeholders Experience with Interaction Design Experience working within the public sector or higher education Enable co-leadership by designing solutions that More ❯

About the Role We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life … through concepts, blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design. Key Responsibilities Apply design thinking and methods to solve complex and detailed problems Identify and use appropriate research methods (eg, ethnography, primary/… secondary research, co-design) to understand customer needs. Synthesise research into actionable insights, themes, and design principles Develop innovative ideas, concepts, and prototypes that inspire change Plan and facilitate user research and co-design workshops with stakeholders Experience with Interaction Design Experience working within the public sector or higher education Enable co-leadership by designing solutions More ❯

Service Designer | Experience Design Team Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply … take you in an exciting new direction. Come and join the new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Service Designer to be an essential part of one of the most high-impact teams in our organisation. This … deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and More ❯

DWP. Digital with Purpose. We are looking for a hands-on Senior Service Designer with deep experience in creating end-to-end services that solve complex challenges to join us at DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK … of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. The skills, knowledge and experience you need: Service Design Expertise : Proven experience designing end-to-end, front-to-back services that address complex challenges across departments or business areas. User-Centred Design : Strong ability to … apply evidence-based design principles that meet user, colleague, and organisational needs. Strategic Communication : Skilled in engaging and influencing stakeholders at all levels to support design decisions and service outcomes. Collaboration & Facilitation : Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups. Mentorship & Community Engagement : Experience mentoring others and contributing to a culture of openness More ❯

Job Title: Service Design & Transition Lead Location: London (hybrid – Lambeth/other sites as required) Contract: Initial 6 months, likely to extend Rate: £450 - 525 (Outside IR35) Start Date: ASAP Overview: We’re supporting a major public-sector organisation delivering a large-scale Command & Control (C&C) transformation programme — replacing legacy systems with a modern, integrated solution that … will significantly enhance operational capability across critical services. This role will lead the Service Design, Introduction, and Transition workstream, ensuring that new technology and processes are transitioned into live service safely, effectively, and in line with ITIL best practice. The successful candidate will have proven experience leading service transition across complex, multi-supplier environments and be … comfortable working with both cloud and on-premise infrastructure within a regulated or high-security setting. Key Responsibilities Lead and manage all Service Design, Introduction and Transition activities across the programme. Define and assure the operational service model for the new platform, ensuring it aligns with organisational and industry standards (ITIL v3/v4). Oversee the More ❯

Job Title: Service Architect Location: Remote/Corsham 2-3 days per week Duration: Until 3/03/2026 with likely extension Rate: Up to 750 via an approved umbrella company Role Overview The project ensures coherence and assurance across all design activities within the Platform. As a Service Architect, you will play a pivotal role … in defining, advising, and assuring service requirements for the platform, working closely with Solution Architects, Product Owners, and Front Line Command Users. Your focus will be on embedding supportability and service features into the design lifecycle, ensuring they are implemented and continuously improved. Key Responsibilities Service Requirement Definition Engage with Front Line Command Users to understand … service expectations and current support structures. Translate service requirements into actionable guidance for Design Office Architects. Provide governance on service aspects across the programme. Through-Life Management Ensure Secure by Design (SbD) principles are met in collaboration with security teams. Define service elements for: Business continuity Monitoring Maintenance Backup/Restore Security patching Availability More ❯

Service Designer 🏡 Hybrid (Manchester - Once a week) 💰 Salary up to £62k (depending on experience) We’re on the lookout for an experienced Service Design professional with solid GDS and public sector experience to join a super high-performing User-Centred Design (UCD) team. The team is 22-strong, diverse and genuinely one of the most collaborative … a cracking opportunity to get stuck into meaningful projects while being part of a respected, supportive and dynamic team culture. What you'll be doing 💫 Leading end-to-end service design projects: You'll be planning and delivering user-centred design activities from discovery through to implementation. 💫 Collaborating with a wide range of stakeholders and clients: You … ll be running workshops and communicating insights to gain alignment and buy-in. 💫 Applying service design and agile methods: It'll be your job to improve digital services, processes and user experiences across both public and private sectors. 💫 Embedding business change management: You'll be ensuring organisational, cultural and people impacts are understood and addressed. 💫 Contributing to business More ❯

As a Lead Service Designer, you’ll bring 8+ years of experience designing human-centred services that balance business value, technical feasibility, and user desirability. You’ll work in agile, cross-functional teams across public and private sectors - helping clients make confident, design-led decisions through a consultative, evidence-based approach. Applicants must be SC clearable and able … to share a strong design portfolio. What you’ll do Lead end-to-end design projects – Oversee multidisciplinary work across public and private sectors, collaborating with design professionals through all phases, from research and ideation to delivery and continuous improvement. Shape strategy through design – Apply a systemic, design-led lens to complex challenges, turning insights … maps that break silos, reveal opportunities, and guide impactful action across ecosystems. Support growth and business development – Contribute to pitches and proposals, proactively identifying new opportunities and helping position design as a strategic lever for clients. Champion and grow service design at NTT DATA UK – Advocate for the role of service and strategic design with More ❯

As a Lead Service Designer, you’ll bring 8+ years of experience designing human-centred services that balance business value, technical feasibility, and user desirability. You’ll work in agile, cross-functional teams across public and private sectors - helping clients make confident, design-led decisions through a consultative, evidence-based approach. Applicants must be SC clearable and able … to share a strong design portfolio. What you’ll do Lead end-to-end design projects – Oversee multidisciplinary work across public and private sectors, collaborating with design professionals through all phases, from research and ideation to delivery and continuous improvement. Shape strategy through design – Apply a systemic, design-led lens to complex challenges, turning insights … maps that break silos, reveal opportunities, and guide impactful action across ecosystems. Support growth and business development – Contribute to pitches and proposals, proactively identifying new opportunities and helping position design as a strategic lever for clients. Champion and grow service design at NTT DATA UK – Advocate for the role of service and strategic design with More ❯

Service Designer (SC Eligible) Salary: £50-70K + Benefits Location: Manchester (hybrid – 1 day per week onsite) Join a leading digital transformation consultancy that blends strategy, creativity, and technology to deliver meaningful change. You’ll be part of a passionate and collaborative community of experts designing inclusive, user-centred digital services that make a real impact. What You … ll Do Lead and contribute across the full service design process – from ideation and discovery through to prototyping, testing, and delivery. Champion user-centred and inclusive design practices, ensuring accessibility and usability are embedded throughout. Work collaboratively in agile, multidisciplinary teams alongside researchers, designers, product owners, and developers. Create service design artefacts such as user … journeys, blueprints, personas, and service concepts that communicate complex ideas clearly. Facilitate workshops, design sprints and co-creation sessions with clients and users to shape and refine service experiences. Identify opportunities for innovation and continuous improvement within existing services. Contribute to internal initiatives, thought leadership, and knowledge sharing across the design community. What You’ll Bring More ❯

Service Designer (SC Eligible) Salary: £50-70K + Benefits Location: Glasgow (hybrid – 1 day per week onsite) Join a leading digital transformation consultancy that blends strategy, creativity, and technology to deliver meaningful change. You’ll be part of a passionate and collaborative community of experts designing inclusive, user-centred digital services that make a real impact. What You … ll Do Lead and contribute across the full service design process – from ideation and discovery through to prototyping, testing, and delivery. Champion user-centred and inclusive design practices, ensuring accessibility and usability are embedded throughout. Work collaboratively in agile, multidisciplinary teams alongside researchers, designers, product owners, and developers. Create service design artefacts such as user … journeys, blueprints, personas, and service concepts that communicate complex ideas clearly. Facilitate workshops, design sprints and co-creation sessions with clients and users to shape and refine service experiences. Identify opportunities for innovation and continuous improvement within existing services. Contribute to internal initiatives, thought leadership, and knowledge sharing across the design community. What You’ll Bring More ❯

Service Designer (SC Eligible) Salary: £50-70K + Benefits Location: London (hybrid – 1 day per week onsite) Join a leading digital transformation consultancy that blends strategy, creativity, and technology to deliver meaningful change. You’ll be part of a passionate and collaborative community of experts designing inclusive, user-centred digital services that make a real impact. What You … ll Do Lead and contribute across the full service design process – from ideation and discovery through to prototyping, testing, and delivery. Champion user-centred and inclusive design practices, ensuring accessibility and usability are embedded throughout. Work collaboratively in agile, multidisciplinary teams alongside researchers, designers, product owners, and developers. Create service design artefacts such as user … journeys, blueprints, personas, and service concepts that communicate complex ideas clearly. Facilitate workshops, design sprints and co-creation sessions with clients and users to shape and refine service experiences. Identify opportunities for innovation and continuous improvement within existing services. Contribute to internal initiatives, thought leadership, and knowledge sharing across the design community. What You’ll Bring More ❯

Service Designer - remote in the UK (once a month travel to office paid for) 6 month ongoing FTC up to £60,000 Overview We are looking for a Service Designer to join a growing digital team and play a key role in shaping end-to-end experiences across complex products and services. You'll work collaboratively with multidisciplinary … teams to understand user needs, map customer journeys, and design seamless services that deliver measurable impact. This role requires a mix of strategic thinking, hands-on design, and stakeholder engagement. You will connect the dots between user research, business objectives, and technology to create services that are both user-centred and operationally feasible. Key Responsibilities Lead the design of end-to-end services, ensuring user needs are met across all touchpoints and channels Conduct user research and translate insights into actionable service design artefacts such as personas, journey maps, and blueprints Facilitate co-creation and design workshops with stakeholders and cross-functional teams Collaborate closely with Product Managers, UX/UI Designers, Developers, and More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service … Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to be fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure … application, and operational components. Ensure all aspects including people, third party, and budgets are factored into the service design for full, ongoing run capability. Collaborate with stakeholders to understand business needs and translate them into scalable, sustainable service solutions. Work closely with value stream leads, IT teams, and third-party vendors to define and document service More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service … Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to be fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure … application, and operational components. Ensure all aspects including people, third party, and budgets are factored into the service design for full, ongoing run capability. Collaborate with stakeholders to understand business needs and translate them into scalable, sustainable service solutions. Work closely with value stream leads, IT teams, and third-party vendors to define and document service More ❯

Business Architect – Job Description Full Time Remote £95,000 Overview: We are looking for a Business Architect to lead the development of end-to-end service design for a transformative programme with a key strategic client. This is a unique opportunity to shape high-quality service outputs and deliver exceptional user experiences across HR, Finance, and Payroll … functions. Key Responsibilities: Develop and own the Service Blueprint and High-Level Operating Model. Lead integration of detailed service designs across HR, Finance, and Payroll. Manage a team of UX design practitioners to deliver seamless user experiences. Facilitate end-user forums and iterate service designs based on feedback. Ensure alignment with solution capabilities and minimise bespoke … development. Oversee quality assurance and creation of Standard Operating Procedures (SOPs). Support resolution of service design issues and live service-related queries. Manage and mentor two Junior Service Architects. Essential Skills & Experience: Proven leadership in service design within large-scale, multi-party programmes. Strong understanding of user-centric service design and More ❯

About The Role As a Service designer at TPXimpact , you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about the technologies, data, and organisational infrastructure that are needed as … part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active role in contributing to our Service & Organisation Design practice. Dimensions Key performance indicators for the role Individual … utilisation: 90% Problem solving responsibility and complexity Medium, providing practice specific support on client projects to other service designers working in complex spaces Internal/External interactions Work effectively with the Lead, project director or sponsor to manage client relationships successfully. You can be a trusted person to hold some of those conversations when needed. Contribute to sales activities More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary upto £55,000, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary upto £55,000, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯