1 to 25 of 131 Service Design Jobs in the UK

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC or SC Eligible candidates may apply Location - 2-3 days travel to Leeds, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with … 7+ years of experience managing support projects. The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and day‐to‐day operational activities run smoothly. Key Responsibilities: Collaborate on service design initiatives, supporting prototyping, testing, and validation. Translate insights into clear service ...

Service Design Manager/Service Architect - S/4HANA, RISE Location: Hybrid with 2 days per week onsite in Sheffield Contract Length: 6+ months (will be extended) Rate: £600-£650 a day (Inside IR35) - potential for flexibility Start Date: ASAP Are you an experienced Service Design Manager/Service Architect with proven experience working on large scale SAP migrations from On-Prem to Cloud using SAP S/4HANA and RISE with SAP/SAP Cloud ERP? If so, apply now for this new contract. You'll be required to work on-site ...

Service Design Manager/Service Architect - S/4HANA, RISE Location: Hybrid with 2 days per week onsite in London Contract Length: 6+ months (will be extended) Rate: £600-£650 a day (Inside IR35) - potential for flexibility Start Date: ASAP Are you an experienced Service Design Manager/Service Architect with proven experience working on large scale SAP migrations from On-Prem to Cloud using SAP S/4HANA and RISE with SAP/SAP Cloud ERP? If so, apply now for this new contract. You'll be required to work on-site ...

Service Architect (Bid and Programme) Location : Farnborough, with opportunity for working at home and the need for occasional travel to customer. Security Clearance Level required to obtain: DV We are seeking an experienced and proactive Service Architect to lead and own the service management input … activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will ...

seeking an SC Cleared Service Design & Introduction Manager to lead the design of complex, user-centred public sector services within a high-profile government programme. This is a great opportunity for a senior Service Designer who thrives in large-scale transformation environments and wants to shape … meaningful public services that impact thousands of users. You will play a critical role in driving end-to-end service design aligned to policy intent, operational reality, and technical feasibility. If you are passionate about Government Digital Service (GDS) standards, collaborative delivery, and designing services that truly ...

Overview Our client is seeking Senior Service Design Consultants to support the delivery of user-centred, strategically aligned services across complex client environments. This role takes a holistic view of organisational ecosystems, leading service strategy, shaping propositions, and guiding multidisciplinary Agile teams to deliver meaningful outcomes … users and organisations. This opportunity is well suited to experienced service design professionals who are confident operating at senior level, influencing stakeholders, and contributing to leadership, delivery excellence, and community development. Responsibilities • Lead strategic planning for services to ensure alignment with business objectives and user needs. • Define ...

Initial 3-Month Contract - Hybrid Working Location: Birmingham Hays is proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high-impact services and shape … residents interact with the council. About the Role As a Senior Service Designer, you will be responsible for designing end-to-end services within complex, multi-layered environments. You will work closely within multidisciplinary teams to deliver new and improved services based on user needs, organisational goals, and evidence ...

Service Designer - Remote - Circa £500 per day outside ir35 - 2/3 monthswith likely extension Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment. They require someone with extensive experience working in the Public Sector, specifically with … Government Digital Services. Responsibilities: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse complex service ...

Service Designer 6 months Location: Mostly remote - potential need for travel for research £(Apply online only) per day - Umbrella only Candidates must hold Active SC clearance Service Designer with extensive experience in the Public Sector, and with Government Digital Services. Lead the service design of end-to-end services that meet user needs and deliver policy intent Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies Collaborate with ...

Service Designer - Remote - Circa £500 per day outside ir35 - Until end of march initally then 3 months rolling Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment. They require someone with extensive experience working in the Public … Sector, specifically with Government Digital Services. Responsibilities: lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys map and analyse ...

CLEARED* Service Designer 6 Month contract initially Based: Remote - Max 1 days per month onsite in London Rate: £Market rates p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development … succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Service Designer to join the team. Key Skills & Experience: Service Designer with extensive experience in the Public Sector, and with Government Digital Services. * lead the service design ...

Cleared Service Designer (Mid-Senior) - Central Government (Contract) Duration: ASAP start for an initial 6 months Rate: Up To £600 per day (Inside IR35) Location: Remote working with occasional onsite attendance Clearance: UKSV SC (active) We are seeking a M id-Senior Level SC Cleared Service Designer … Government department on a complex, user-centred digital transformation programme. This Inside IR35 engagement requires a practitioner who can operate with minimal supervision, lead service design activity, and influence stakeholders across delivery teams. The Role You will take ownership of service design activity across ...

Service Designer - MUST HAVE SC CLEARANCE - Remote - 7 months+/RATE: £568 per day inside IR35 One of our Blue Chip Clients is urgently looking for a Service Designer. For this role you can work remotely. Please find some details below: Job Description: Active SC required. Service Designer with extensive experience in the Public Sector, and with Government Digital Services. lead the service design of end-to-end services that meet user needs and deliver policy intent lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints ...

Programme Manager Cloud Transformation (Service Design & Transition), Infrastructure Programme 2 days a week onsite in London Umbrella contract - £700 - £850 p/d ASAP start, 12 month contract Our client is embarking on a multimillion-pound, two-year cloud transformation to exit seven end-of-life data centres … model. This role is critical to ensuring the transformation lands operationally sound, supportable, and scalable. We are seeking a senior Programme Manager to own Service Design & Transition end-to-end, operating across two major programmes, a newly established cloud platform, and a radically simplified supplier landscape. Programme Manager ...

About The Role As a Service designer at TPXimpact , you will work on projects to map and communicate services clearly and creatively, generating and exploring solutions using a range of visual methods, and using service prototyping to test assumptions and hypotheses. You will be able to think about … technologies, data, and organisational infrastructure that are needed as part of delivering successful service outcomes. As part of multidisciplinary teams, you will be able to work independently, and with other specialists to produce high-quality work that meets the needs of users. Alongside this, you will play an active ...

Service Design - Government/Public Sector - 6 month contract (inside IR35) - Remote First - SC Clearance Are you an experienced Service Design Consultant with background working for the public sector and looking for new projects? I have a number of opportunities with a well-known consultantcy … User Research activities. Due to urgency and nature of the role, candidates who hold active SC clearance would be preferred. You will lead the design of end-to-end, user-centred services, shaping how digital and non-digital journeys work together to meet user needs and policy intent. ...

title: Service Designer Rate: £558 per day inside ir35 Contract: 6 months Location: Remote SC security clearance is required for this role Job Summary We are seeking an SC-cleared Service Designer with strong Public Sector and Government Digital Services (GDS) experience to lead the design … scalable services that meet both user needs and policy intent, working closely with multidisciplinary teams to support major digital transformation programmes. Responsibilities Lead the service design of end-to-end services that meet user needs and deliver policy intent Design user-centred services ensuring accessibility and usability ...

Details Role/Job Title: Service Transition Lead Work Location: Wokingham, UK Mode of Working: Hybrid (might move to 100% office) Hybrid Requirement: 3 days The Role Service Transition ensures smooth movement of services into the live business environment, bridging the gap between Design and Operations. This … maintaining policies, processes, and procedures that protect the operational environment. The candidate will work with versatile stakeholders and have hands-on experience in Service Transition. Your Responsibilities Support development, introduction, transition, and day-to-day operation of ITIL SIAM processes, engaging with business colleagues, suppliers, and stakeholders Assist ...

Service Designer My Client is seeking a visionary Service Designer to help create seamless, human-centred digital experiences that truly support customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across … organisation. Youll be someone who genuinely loves their craft and enjoys sharing knowledge - whether thats advocating for Service Design with product teams, shaping new ways of working, or helping the discipline evolve and mature. The Experience Designer will focuses on crafting end-to-end experiences across both physical ...

standards and ways of working . The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. You'll work closely with delivery teams, service designers, and senior stakeholders to embed user-centred design … surveys, usability testing, and field studies Analysing and synthesising research findings into clear, actionable insights Creating personas, user journeys, and experience maps to inform service design Advising on research methods, best practices, and user-centred approaches Collaborating with service designers, product teams, and stakeholders to ensure research ...

About The Role Were looking for a Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice. On client projects, your expertise means youll manage or maintain the quality of the design work delivered. Youll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as associates and client teams. Youll support running the practice effectively as a line manager and mentor. Responsibilities Support the Lead, Project Director, partner or sponsor to deliver successfully ...

Service Delivery Manager Deliver consistent, high-quality IT services that keep Evri moving Are you passionate about service excellence, stakeholder engagement, and ensuring IT delivers real value to the business? Join Evri as an IT Service Delivery Manager and play a key role in managing critical … services, vendor performance, and operational relationships that support our fast-moving organisation. What you'll be doing As an IT Service Delivery Manager , reporting into a Senior Service Delivery Manager, you will support the Service Delivery Management function by ensuring IT services are reliable, well-governed ...

Cleared Service Designer - Central Government (Contract) Duration: ASAP start for an initial 6 months Rate: £380 per day (Inside IR35) Location: Remote working with occasional onsite attendance Clearance: UKSV SC (active) Nationality: UK Nationals only We are seeking an experienced SC Cleared Service Designer to support … Central Government department on a user-centred digital delivery programme. This is an Inside IR35 engagement, focused on collaborative service design within multidisciplinary agile teams. The Role You will play a key role in shaping end-to-end services that meet user needs while aligning with government standards ...

with clear plans, RAID, sprint cadence, and measurable reductions in failure demand Website redesign progressed through agreed gates with embedded content, accessibility (WCAG), and design governance AI pilots delivered from discovery to alpha/beta, with transparency statements, human-in-the-loop controls, and clear benefit/risk summaries … Strong stakeholder confidence across Services, suppliers, and partners Lightweight, reusable playbooks for service design, governance, and benefits tracking Key Responsibilities Orchestrate delivery across customer journeys, website, and AI pilots Manage scope, dependencies, risks, sprints, and quality gates Champion inclusive service design, assisted digital, accessibility, and user ...

outstanding Senior User Researcher who can make a positive impact, and who wants to contribute to the most demanding and exciting new digital service for the UK government. Let's be clear about the impact of your work - better digital services in government will change the face of public … dramatically transform the future of millions of people. You have a strong research background, with experience in the full range of user research and design methods and the ability to translate research findings into actionable recommendations and be ready to quickly get to work in an agile multidisciplinary team ...