1 to 25 of 341 Service Design Jobs in the UK

Service Designer (SC Cleared) 2 Months London (2 Days per week onsite) £525p/d max via Umbrella The successful candidate will hold SC clearance The Service Designer is responsible for shaping end-to-end service experiences that meet user needs and align with business goals. This role works across departments to design, prototype, and iterate … services that are intuitive, efficient, and sustainable. The Service Designer ensures that services are user-centred, technically feasible, and operationally viable. Key Responsibilities: Service Design & Implementation: Lead the design and delivery of services, ensuring they meet user needs and experience standards. Stakeholder Engagement: Collaborate with clients, experience owners, and cross-functional teams to align service design with strategic goals. Research & Insight Gathering: Conduct user research and service mapping to identify pain points and opportunities for improvement. Innovation & Continuous Improvement: Drive innovation initiatives that leverage emerging technologies to enhance service delivery. Feedback Loops: Establish mechanisms for capturing user feedback and iterating service designs accordingly. Governance & Reporting: Track service performance and More ❯

In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation. Tangity , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and … systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint. The Role As a Lead UX Designer , you'll play a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design … are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary Negotiable , DoE, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a … yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals More ❯

In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation. Tangity , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and … systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint. The Role As a Lead User Researcher at Tangity, you'll play a critical role in shaping meaningful, accessible public services that deliver lasting value to users. You'll lead research initiatives across the full delivery lifecycle-helping agile teams … on real user needs. You will work autonomously, collaborating with designers, BAs, developers, and product managers to ensure evidence drives decisions at every stage. You'll also contribute to service strategy, guide team ways of working, and foster a user-first mindset across the wider project and client organisation. What you'll be doing: Plan, lead, and deliver user More ❯

Lead UX Designer – User-Centred Design & Digital Experience 📍 Bristol (Hybrid: 2 days remote per week) 💼 Permanent | Excellent salary & full benefits We’re partnering with a major UK organisation to recruit a Lead UX Designer to help evolve their user-centred design capability and ensure that every digital product is built around real customer needs. This is a business … department — it’s at the core of how products are imagined, tested and delivered. You’ll join an experienced and collaborative UX team, taking a lead role in driving design standards, influencing stakeholders, and mentoring the next generation of designers. The Role Lead and influence the adoption of User Centred Design (UCD) across multiple product teams. Drive continuous … improvement of design methodologies, tools, and processes. Build trust-based relationships with senior stakeholders and advocate for customer-centric design. Facilitate ideation, prototyping, and user testing to co-create effective solutions. Present complex customer insights through journey maps, personas, flows and service blueprints. Champion accessibility standards, applying WCAG 2.2 to ensure inclusive design. Collaborate closely with Service More ❯

We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it. Salary - up to £55,000 per annum + Additional Benefits Remote with occasional client visits Candidates must be eligible for … SC Clearance or have live SC Clearance As a Service Designer, you will: Maximise the value delivered for clients from inception to real-life application of Service Design. Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and … testing. Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches. Work on new ideas and collaborate with solution teams to design and develop innovative products and services. Use current and emerging trends to identify and lead improvements to existing services, as well as introduce innovative and industry-first service More ❯

policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent Service Designer Consultant to join a rapidly growly team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors. We have a top end budget of £55k + … full benefits + fully remote (with ad hoc client site travel) Primary skills and experience required: Must be eligible for SC Clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’ Ability to critically break down complex problems in a fast-paced environment, with a More ❯

policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent Service Designer Consultant to join a rapidly growly team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors. We have a top end budget of £55k + … full benefits + fully remote (with ad hoc client site travel) Primary skills and experience required: Must be eligible for SC Clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’ Ability to critically break down complex problems in a fast-paced environment, with a More ❯

In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation. Tangity , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and … systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint. The Role As a Senior Service Designer at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership of your deliverables, collaborate across … disciplines, and contribute to a culture of learning and excellence. You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team members, contribute to More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels. … Responsibilities Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms. Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap. Define key UX … and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business. Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services. Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the More ❯

organisation, and ecosystems to make an impact that matters to our clients and to society. We're a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast. Want to help us shape the future? Connect to your career at Deloitte Deloitte drives progress. Using … highly motivated Salesforce Functional/Delivery Lead with a strong background in designing and delivering Salesforce solutions within the public. This individual will play critical roles in leading the design, implementation and overall end-to-end management of large scale projects. The ideal candidate has proven experience in leading large teams, and also possesses a deep understanding of public … sector processes and frameworks, GDS service standards. Business Analysis & Functional Design Lead and manage a team across Discovery and Implementation project phases. Collaborate with business stakeholders across different organisational functions to gather, analyse and translate business needs into scalable and compliant Salesforce solutions. Lead a team to deliver high quality functional outputs, as well as enable collaboration of More ❯

leader in our industry, K-Series by Lightspeed, continues to invest in expanding its advantage in Hospitality. You'll be responsible for: Lead high-level project work from a design perspective with autonomy and authority, facilitating design studios and working sessions to help the teams deliver the best possible solutions. Leverage your UX expertise and understanding of design systems, UI design, and how micro-interactions can help users complete a task. Turn nebulous concepts into specific ideas that are useful and delightful end-to-end digital product experiences. Design holistic systems, flows and interfaces that are simple, elegant, and user-friendly. Understand how to best use the current design system to ensure consistency across … user when collaborating with cross-functional teams in product, engineering, and marketing. Oversee the UX from conception to launch. Be a positive role model and culture carrier within the design team as well as an advocate for design within the Lightspeed organization. What you bring: At least 5 years of practical, in-house product, UX/UI design More ❯

Job summary Are you interested in service design and want to make an impact across the NHS? We have the perfect apprenticeship opportunity for you at the NHS Business Services Authority. As a Service Design Apprentice, you'll work closely with project teams to help users achieve their goals by focusing on the end-to-end … experience.You will be mentored by experienced professionals to deepen your understanding of agile, user-centred design processes. Alongside practical experience, you will study for a Level 6 qualification in Service Design. Eligibility Criteria :o You must not currently be in full-time education or hold an existing qualification at the same or higher level in a similar subject.o … UK/EU for at least three years, currently residing in England (as per government guidelines). What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options such as compressed hours)o Flexi timeo Hybrid working model (we are currently working largely remotely)o More ❯

Senior Service Designer (Central Government) Position Description If you're a skilled Senior Service Designer who thrives in a collaborative environment and cares about creating user-centred digital services, we want to hear from you. Become part of a growing team of designers and researchers working with a range of UK government clients on projects that have real … needed. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a Service Designer at CGI, you'll be instrumental in shaping and delivering user-centred services for various UK government departments. Your work will enhance the way citizens interact with government … services, making them more cohesive and efficient. Key duties include: • Understanding users' needs and behaviours, analysing evidence, and translating user stories into service concepts • Developing service strategies and visions that drive innovative solutions • Mapping and designing complex service ecosystems, considering all touchpoints, channels, service layers and actors • Creating high-level service prototypes, storyboards or walk More ❯

a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across multiple technology domains. This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs … to commercial models. The Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers. This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes. In some instances, the Services Architect will remain engaged during and … post the implementation of services designed and may be required to participate in renewals. What you'll be doing Key Responsibilities: Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains. Conducts sales presentations, product demonstrations, installation, and maintenance of company products. Designs the Managed Service offering More ❯

About The Role Hippo is recruiting for principal consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that … information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. Hippo's principal consultants in UX design are experts in their field, supporting teams and clients at a strategic level. In return … lower end of our full banding for this position, allowing for progression in the role. What you'll do Develop strong relationships with clients and provide expertise in interaction design, people-centred design, and Agile methodologies. Lead teams to design services that meet the needs of all users and adhere to GDS standards. Evolve Hippo's approach More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence User Centred Design (UCD) Play a lead role in continuously improving our design methodology and keep abreast of … guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create digital user experience journey maps. … Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create detailed designs of solutions within constraints and where More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence User Centred Design (UCD) Play a lead role in continuously improving our design methodology and keep abreast of … guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create digital user experience journey maps. … Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create detailed designs of solutions within constraints and where More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯