101 to 125 of 211 Service Design Jobs in the UK

the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey … interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for … maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation More ❯

the office (Barking Town Hall) Description Purpose of Role: The postholder will project manage the implementation of a new contract for Talentlink (Cornerstone) and Enboarder to increase productivity, drive service improvement, automation and process transformation. The role will implement the findings from the recruitment end to end process review, ensuring that system enhances candidate experience, streamlines recruitment manager journey … interview scheduling, onboarding triggers). Identify and maximise the use of AI within Talentlink, conduct Equality Impact Assessments and ethical reviews and propose options for the Workforce Board. Implement service improvements that enhance recruiter productivity and candidate satisfaction. Design systems and processes to reduce dropouts and facilitate self-sufficient and self-service manager model. Review options for … maximising a seamless integration with existing HR systems (iTrent) and Freshdesk service desk as well as other systems including Enboarder, LinkedIn, and our internal microsite. Facilitate workshops and feedback sessions with HR, Employment and Skills Team, marketing and comms, hiring managers, IT and the supplier. Communicate project progress, risks and outcomes to senior leadership including reporting to the Transformation More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to … business needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to More ❯

days holiday + 8% pension + private healthcareOur trusted client, a leading financial services organisation , is hiring an IT Business Continuity Manager to help define and deliver the IT Service Continuity and Disaster Recovery strategy across the Group’s complex, multi-site IT estate.This is a key role ensuring the organisation’s systems remain resilient, secure, and compliant , enabling … rapid and effective response to disruption as the business continues its global digital transformation journey . The Role You’ll work closely with the Head of IT Service Continuity to: Define, deliver, and embed the Group-wide IT Continuity and Disaster Recovery strategy and policy. Design, maintain, and test IT Service Continuity and DR plans aligned to … business needs and regulatory standards. Lead and coordinate responses to major incidents, ensuring minimal impact and swift recovery. Partner with Architecture and Service Design teams to ensure resilience is built into all new and existing services. Plan and deliver regular disaster recovery simulations and training to strengthen operational resilience. Provide expert advice at CAB and TDA forums to More ❯

Key Responsibilities Service Delivery & Process Improvement Lead the delivery of all Local Technology Support (LTS) functions across the region. Develop, implement, and continuously improve processes that enhance service delivery and operational efficiency. Build strong internal and external relationships to improve service quality and customer satisfaction. Identify opportunities for process and service enhancements, driving cost savings and … implement corrective actions in collaboration with delivery and support teams. Support supplier management processes, ensuring documentation, SLAs, and reporting standards are consistently maintained. Participate in commercial discussions to support service and cost optimization. Technical Leadership Demonstrate a solid understanding of core IT products and services such as Security, Core Architecture, Workstation Technology, Collaboration, End User Services, and Digital Workplace. … Advocate best practices, pricing, and eligibility guidelines to ensure effective adoption of technology services. Provide insight and feedback to help shape and refine IT service offerings based on user and business needs. Oversee preparation of reports, metrics, and KPIs to support customer service reviews and performance assessments. People Management Lead, mentor, and develop a team of technology support More ❯

and expertise of a larger group. The Role: Reporting to the Product Director, you'll own key product initiatives from conception to launch, working at the intersection of technology, design, and business. You'll collaborate closely with Engineering teams on API integrations and technical architecture, partner with Product Designers on user experience, and confidently manage stakeholders across the organisation. … constraints and opportunities, and translate complex requirements into scalable solutions. Key responsibilities for Senior Product Manager : Drive product features from planning through launch, working hands-on with Engineering and Design teams Collaborate with engineers on API integrations, service design, and technical implementations Partner closely with Product Design to ensure technical feasibility meets exceptional UX Confidently manage More ❯

One of our favorite Consulting partners urgently requires the services of a Senior Power Platform Developer to join a project team, delivering a high profile NHS project. Key Responsibilities: Design and implement significant enhancements across the Access Portal, focusing on improvements to bulk patient allocation, linked patient account processing, and the overall patient allocation workflow. Collaborate with the Business … Analyst and Service Designer on user research and service design activities to refine requirements and develop new user stories. Ensure all development aligns as closely as possible with the boards digital standards. Conduct functional testing of new and existing User Stories. Create and update business process diagrams and documentation for Power Automate Flows. Essential Skills and Experience … DevOps for managing tasks, tracking progress, and adhering to Agile development methodologies, including two-weekly sprints. Experience in implementing bug fixes and applying system improvements based on user-centric design principles. Ability to work effectively in a team and contribute to a project with strict timescales Strong experience in the Public Sector. Please apply by submitting your latest CV More ❯

the Technical Architect, your role will include; · Act as the technical authority for systems and services. · Define and evolve architectures that balance customer needs, architecture principles, and secure-by-design standards. · Contribute to divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. · Lead technical reviews, trade-off studies, and risk assessments for major design decisions. · Mentor and coach Technical Architects and Engineers, raising capability across the community. · Support business winning, including technical design, bids, and proposal development. · Champion best practice, reuse, and model-based design approaches across the architecture community. About You: As a Technical Architect, your skills and experience will include; · Extensive technical expertise with a proven track record of … influence technical strategy and act as a recognised authority within your domain. · Strong communication skills with the ability to engage effectively with senior stakeholders. · Proven experience in system and service architecture in a domain (infrastructure, applications, data, networking, cloud) · Knowledge of architecture frameworks (e.g. TOGAF, MODAF, NAF) · Advanced understanding of secure system design principles and cyber security standards More ❯

looking for a user-focused Interaction Designer to help shape intuitive, accessible, and inclusive digital services that meet the needs of citizens. Working within a multidisciplinary team, you'll design end-to-end user journeys that align with Government Digital Service (GDS) principles, ensuring services are simple to use and deliver real public value. Key Responsibilities Design user-centred interfaces and interactions across web and mobile platforms Collaborate with researchers, developers, and service designers to iterate based on user feedback Apply GDS design patterns and accessibility standards to ensure consistency and usability Create prototypes and wireframes to test and communicate design ideas Champion design thinking and contribute to design critiques and … community practices Support service assessments and ensure designs meet GDS service standards This is a chance to make a real impact-designing services that improve lives and set the standard for public sector innovation. If you're passionate about user experience and public service, we'd love to hear from you. Please do get in touch to More ❯

you will do as a Technical Architect · Act as the technical authority for systems and services. · Define and evolve architectures that balance customer needs, architecture principles, and secure-by-design standards. · Contribute to divisional and line-of-business roadmaps, identifying opportunities for technology insertion and innovation. · Lead technical reviews, trade-off studies, and risk assessments for major design … decisions. · Mentor and coach Technical Architects and Engineers, raising capability across the community. · Represent client at senior customer forums, technical boards, and industry events. · Support business winning, including technical design, bids, and proposal development. · Champion best practice, reuse, and model-based design approaches across the architecture community. What you’ll bring · Extensive technical expertise with a proven track … act as a recognised authority within your domain. · Strong communication skills with the ability to engage effectively with senior stakeholders. Core areas (must have): · Proven experience in system and service architecture in a domain (infrastructure, applications, data, networking, cloud) · Knowledge of architecture frameworks (e.g. TOGAF, MODAF, NAF) · Advanced understanding of secure system design principles and cyber security standards More ❯

work with executive teams to define responsible, value-driven AI strategies and deliverable roadmaps that align with their business goals. Our work sits at the intersection of AI strategy, design, product management, technology and governance - helping clients identify genuine AI opportunities, prototype responsibly, and scale solutions safely. We’re now looking for an experienced Product Director to partner with … product strategy and vision for AI and data-driven initiatives across client projects. Define measurable outcomes, success metrics, and value propositions for AI products. Collaborate with cross-functional teams (design, data science, engineering) to define roadmaps and MVPs. Translate complex AI and data concepts into business terms for non-technical stakeholders. Support client workshops on AI opportunity mapping, prioritisation … capabilities (you don’t need to code, but understand the landscape is a bonus). Experience leading AI, data, or automation product initiatives — from discovery through delivery. Familiarity with design-thinking or service-design methodologies. Why Work With Sorai Work with forward-thinking clients and a multidisciplinary AI team. Engage in projects that combine AI strategy, product More ❯

You'll Do Serve as the technical authority across systems and services, ensuring robust, secure, and scalable solutions. Define and evolve architectures aligned with business objectives and secure-by-design principles. Contribute to strategic roadmaps, spotting opportunities for innovation and technology insertion. Lead technical reviews, trade-off analyses, and risk assessments for critical design decisions. Mentor and coach … Represent the organisation at senior customer forums, technical boards, and industry events. Support business development, contributing to technical designs, bids, and proposals. Champion best practice, reuse, and model-based design approaches within the architecture community. What You'll Bring Proven experience in system and service architecture (infrastructure, applications, data, networking, or cloud). Strong understanding of secure system … design principles and cyber security standards. Familiarity with architecture frameworks such as TOGAF, MODAF, or NAF. Experience delivering within Agile or SAFe environments. The ability to influence strategy, guide technical direction, and mentor others. Excellent communication skills with confidence engaging senior stakeholders. Desirable Industry certifications (TOGAF, ArchiMate) or vendor certifications (AWS, Azure, Cisco, VMware). Experience contributing to enterprise More ❯

You'll Do Serve as the technical authority across systems and services, ensuring robust, secure, and scalable solutions. Define and evolve architectures aligned with business objectives and secure-by-design principles. Contribute to strategic roadmaps, spotting opportunities for innovation and technology insertion. Lead technical reviews, trade-off analyses, and risk assessments for critical design decisions. Mentor and coach … Represent the organisation at senior customer forums, technical boards, and industry events. Support business development, contributing to technical designs, bids, and proposals. Champion best practice, reuse, and model-based design approaches within the architecture community. What You'll Bring Proven experience in system and service architecture (infrastructure, applications, data, networking, or cloud). Strong understanding of secure system … design principles and cyber security standards. Familiarity with architecture frameworks such as TOGAF, MODAF, or NAF. Experience delivering within Agile or SAFe environments. The ability to influence strategy, guide technical direction, and mentor others. Excellent communication skills with confidence engaging senior stakeholders. Desirable Industry certifications (TOGAF, ArchiMate) or vendor certifications (AWS, Azure, Cisco, VMware). Experience contributing to enterprise More ❯

Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and … analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports. Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting. Ensure compliance with digital service standards and accessibility More ❯

Hubs = Edinburgh, Leeds, Manchester and London. As a user researcher at hedgehog lab you'll work with a multi disciplinary team of designers, product managers, and engineers to help design and build user centred experiences. You'll be responsible for working closely with clients to plan research studies, expertly managing stakeholder expectations, and crafting projects for maximum impact. You … confident communicator, able to present research insights and recommendations to internal teams and clients. As a member of the UX team, you will be a champion of user centred design principles, advocating best practices with clients, and driving continuous improvement of our UCD practice. Who are hedgehog lab hedgehog lab is a digital product consultancy with 20 years of … + two days wellbeing Mental health support Company supplied Apple Mac Required experience You have at least 2 years' research experience in UX or related fields (e.g., market research, service design, academia), with a strong ability to understand problems and tackle real world research challenges. You can design, plan, and run qualitative and quantitative studies across varied More ❯

ambiguity and iterative delivery Nice-to-Have Exposure to NHS data standards (FHIR, HL7, SNOMED) Experience within large-scale digital transformation programmes Understanding of API-based systems or integration design Background in Product or Service Design Apply now or email dom@briodigital.io for more information. More ❯

re seeking an experienced User Researcher to join a major central government programme focused on delivering user-centred digital services. You'll work closely with multidisciplinary teams to ensure design and delivery decisions are grounded in a deep understanding of user needs. This role is ideal for someone who thrives in collaborative, agile environments and has proven experience conducting … research within central government or other large, complex organisations. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods Collaborate with designers, product managers, and developers to inform service design decisions Analyse and present research findings in clear, actionable ways for different audiences Champion user needs and accessibility best practices across … improvement of research practices and standards Essential Skills & Experience Proven experience as a User Researcher within central government or large-scale public sector programmes Strong understanding of user-centred design principles and agile delivery environments Experience with a range of research methods (e.g., interviews, usability testing, surveys, field research) Ability to communicate findings clearly and influence decision-making Knowledge More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

impactful user experiences. You’ll work in the early discovery phase, visualizing ideas and designing concepts that make complex workflows simpler and smarter. Responsibilities: Translate inefficiencies into user-level design opportunities. Create conceptual mockups, storyboards, and user journeys. Design wireframes and lightweight prototypes showing future-state experiences. Communicate ideas through visual storytelling and support workshops. Collaborate with Service Designers and Business Analysts to ensure feasibility. Iterate quickly based on discovery insights and stakeholder feedback. Requirements: 5+ years of UX design experience in discovery or strategy phases. Strong in journey mapping, storyboarding, wireframing, and prototyping. Excellent visual storytelling and collaboration skills. Comfortable with ambiguity and conceptual thinking. Nice to Have: Experience in consulting or transformation design. Exposure … to service design, systems thinking, or automation-focused projects. About Us: Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving More ❯

to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of design and delivery capabilities for end-to-end … technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought leadership in complex bids and agreeing a strategic … approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating low-level design documentation in line with customer requirements More ❯

to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of design and delivery capabilities for end-to-end … technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought leadership in complex bids and agreeing a strategic … approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating low-level design documentation in line with customer requirements More ❯

We are seeking a Staff Service Designer to join our team: Required Skills and Expertise ● 10+ years in Service Design, Experience Strategy, Business Transformation, or Strategic Consulting. ● Proven track record leading enterprise-scale discovery or transformation programs with measurable outcomes. ● Deep expertise in systems thinking, service blueprinting, strategic facilitation, and opportunity framing. ● Strong ability to synthesize … how your strategic thinking delivered tangible business value. About Us: Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across … the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com. Please let me know the best time and number to connect with you or please give me a call on +44 More ❯

We are seeking a Staff Service Designer to join our team: Required Skills and Expertise ● 10+ years in Service Design, Experience Strategy, Business Transformation, or Strategic Consulting. ● Proven track record leading enterprise-scale discovery or transformation programs with measurable outcomes. ● Deep expertise in systems thinking, service blueprinting, strategic facilitation, and opportunity framing. ● Strong ability to synthesize … how your strategic thinking delivered tangible business value. About Us: Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across … the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com. Please let me know the best time and number to connect with you or please give me a call on +44 More ❯