101 to 125 of 491 Service Design Jobs in the UK

Alten Group in early 2022. Your main day to day responsibilities will be: Identifying, developing, and using best practice and standards to design services consistent with the rest of government Advocating for users and understanding user needs to design simple, effective, and accessible services Creating service maps … blueprints, and other concepts Mapping user journeys, processes, and visualising design problems Articulating and solving complex problems, from end to end and surface to core Communicating concepts to users and stakeholders Selling your ideas with persuasive storytelling Experience with the GDS/GOV.UK style guide and service design ...

Alten Group in early 2022. Your main day to day responsibilities will be: ● Identifying, developing, and using best practice and standards to design services consistent with the rest of government ● Advocating for users and understanding user needs to design simple, effective, and accessible services ● Creating service maps … blueprints, and other concepts ● Mapping user journeys, processes, and visualising design problems ● Articulating and solving complex problems, from end to end and surface to core ● Communicating concepts to users and stakeholders ● Selling your ideas with persuasive storytelling ● Experience with the GDS/GOV.UK style guide and service design ...

Service Transition Manager Department: Technology Employment Type: Permanent - Full Time Location: London Reporting To: Andrew Henden Description As an IT Service Transition Manager at Foster + Partners , you will play a key role in ensuring technology services are designed, delivered and transitioned seamlessly into operation. Working across infrastructure … service delivery and project teams, you will help shape how change is governed and implemented, driving service excellence while ensuring projects align with strategic business goals and deliver lasting value. This role is ideal if you want to: Lead the successful transition of technology services from project delivery ...

purpose that drives everything we do. And you can play your part too – join our Customer Change & Business Readiness team as Service Architect. How you'll make a difference You'll connect customer journeys to the Society's Customer Experience (CX) strategy, shaping how services work together rather than … isolation. With a customer-first mindset, you'll turn the Society's customer and colleague experience ambition into practical frameworks, clear governance and reusable service patterns that teams can apply at scale. Working across journeys, you'll proactively identify common building blocks and opportunities to reuse them, rather than ...

handles over 18 million ticket sales annually. Role Overview You’ll work within a cross-functional product team, reporting to the Head of Product Design, and play a key role in shaping the mobile app experience for audiences and entertainment producers. The role spans the full design lifecycle … research, ideation, UX/UI, prototyping and delivery. Key Responsibilities Collaborate with product managers, engineers and analysts to design user-centric mobile app experiences Conduct and apply user research insights Create wireframes, proto@types, and detailed design specs Contribute to and maintain the design system Ensure accessibility ...

specified Full-time Not specified Operations Job Description The Service Delivery Associate (SDA) works within the Service Delivery Office (SDO) and owns the operational relationship for their assigned customers providing support for our Tier 2 customers at Telefónica Tech. They will work to develop an understanding … customers business needs and requirements. The SDO is part of the wider Service Delivery Management team which in turn forms the main customer relationship arm of Service Delivery within Telefónica Tech. The SDA will create, own and update documentation for their assigned customers and engage in a number ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

organisations solve complex customer and business challenges through research, strategy and design. From shaping journeys and defining product experiences to creating wireframes, prototypes and service concepts, we turn insight into solutions that deliver measurable impact. Our Experience Design team brings together UX, research and strategy specialists who care … Senior Experience Designer, you'll play a key role in translating customer insight into products, services and experiences. You'll lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients to shape decisions and drive progress. Using user‐centred design methods ...

HIRING: SERVICE DESIGNER Lead. Design. Transform. Make an impact. Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create meaningful … user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions and design ...

About The Role Hippo Digital is recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they … also test services as they are being designed and use research evidence to help explain design decisions to clients. As a senior consultant in user research, you’ll already be an expert in your field. You’ll also be a leader of people and teams, and an advocate ...

HIRING: SENIOR SERVICE DESIGNER Lead. Design. Transform. Make an impact. Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

HIRING: SENIOR SERVICE DESIGNER - SC CLEARED London Manchester Glasgow Bristol Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

HIRING: SENIOR SERVICE DESIGNER - SC CLEARED London | Manchester | Glasgow | Bristol Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … deliverables are aligned with contractual obligations, operational needs, Technical Authority expectations and assurance and acceptance requirements. Working across Technical Change, OSS, TTS, Reporting and service transition, the postholder will provide the link between TfL SMEs, operational teams, architects, service designers and delivery teams. Key Responsibilities Identify, analyse, document ...

months+ We are seeking an experienced Performance Analyst to establish and embed a performance measurement capability for the Martyn's Law digital service. The service will enable organisations and individuals to understand whether Martyn's Law applies to them, submit required notifications and interact with regulatory processes. The Performance … Analyst will work across product, user research, service design, engineering and SIA operational teams to define meaningful measures of service performance, establish analytics capabilities and turn data into actionable insights. The role is not simply about producing dashboards or reporting usage statistics. It is about helping multidisciplinary ...

internal AI assistants) that meet consumers where they already work. We want someone who leads with problems, not solutions — who brings deep UX and service design expertise, has built catalog or marketplace products at scale, and can articulate how intelligent discovery evolves in an agentic AI world. What … data, publishing velocity, discovery-to-integration conversion, repeat usage, and governance compliance . Own the full lifecycle from problem discovery → delivery → adoption → iteration. Design a World-Class Discovery Experience Lead the UX and service design vision — intuitive, fast, and delightful across all touchpoints. Build rich dataset pages ...

Korn Ferry is seeking an experienced Service Design & Transition Manager to join a large, complex organisation. The role focuses on designing and transitioning IT services into live operation with a strong ITSM background and Service Design/Transition expertise. The successful candidate will hold an active ...

## facultyLondon# Lead Service Designer at facultyON-SITESENIORPosted about 18 hours ago## Quick Summary### Role OverviewAs a Lead Service Designer at Faculty, you will shape the strategic direction of service design and align cross-functional teams to deliver innovative AI solutions. You will … visionary leader to pioneer unified service ecosystems and drive ambitious transformation initiatives for global clients.### Key Responsibilities* Direct large-scale research efforts to uncover strategic insights and mentor teams* Develop comprehensive service-wide journey maps and evolving personas for diverse scenarios* Drive the creation of high-level service ...

North Yorkshire Council is offering a Graduate Trainee role in Service Design and Digital Adoption (UX) in Scarborough. The programme runs for 2 years with a structured progression through Grade F then Grade G as you advance within the scheme. The role sits in Transformation Services, within … SDDA team, and focuses on user research, accessibility, and service design across council digital products. You will learn through hands-on projects and collaborate with experienced UX professionals. #J-18808-Ljbffr ...

Hybrid (at least 3 days in office) Job Type: Permanent Level: SFIA 5 Reports to: CSA: Head of Practice THE VACANCY: This Principal Security Design Consultant role is designed for an experienced security architecture specialist who can lead complex protective monitoring and Security Operations Centre (SOC) transformation engagements. Candidates … expected to have progressed through architecture, engineering, SOC or consultancy roles and to have delivered enterprise-scale SIEM, EDR/XDR and managed security service change. The role will initially lead a major enterprise migration from an incumbent endpoint detection and limited-hours outsourced monitoring model to Microsoft Defender ...

Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research. Develop a strong understanding of users to inform product and service design decisions. Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights. Plan and conduct qualitative research, including remote … experience. Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users. Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation. Essential Skills and Experience Proven experience leading user research programmes using ...

experienced Lead UX Designer & AI Product Strategist to spearhead the modernization of complex enterprise financial and operational workflows. Operating at the intersection of enterprise service design, AI product strategy, and user experience architecture, you will lead the end-to-end transformation of high-volume financial cycles (contract execution … application, and exception resolution). In this senior advisory role, you will collaborate with cross-functional leadership-spanning Engineering, Data Science, and Operations-to design trustworthy, intelligent, and scalable workflows powered by autonomous AI agents. Key Responsibilities End-to-End Workflow Optimization: Analyze existing enterprise process lifecycles, identify operational ...

Momentum is not a place for narrow specialists. We are a true product design group : our designers move fluidly across the entire process—from hands-on research and insight gathering, to framing experience strategies, leading client workshops, crafting UX/UI systems, and embedding AI-driven thinking into product … service ecosystems. As a Senior Product Designer , you will shape outcomes at the intersection of business analysis, service design, and digital product experience . This requires craft, confidence, and the ability to guide both teams and clients through complexity. We are a global company , with clients ...

ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical transformation roadmaps aligned to business objectives. You will be a valued member of the Consulting team and work collaboratively with business stakeholders … service owners, architects, and delivery teams, and clients. In this role, you will Conduct stakeholder interviews, workshops and discovery activities to understand current ITSM processes, services, governance and organisational structures, and analyse capabilities, operating models and service performance to identify improvement opportunities Document current and future-state processes ...

ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical transformation roadmaps aligned to business objectives. You will be a valued member of the Consulting team and work collaboratively with business stakeholders … service owners, architects, and delivery teams, and clients. In this role, you will Conduct stakeholder interviews, workshops and discovery activities to understand current ITSM processes, services, governance and organisational structures, and analyse capabilities, operating models and service performance to identify improvement opportunities Document current and future-state processes ...