101 to 125 of 139 Service Design Jobs in the UK

Product Manager to lead key customer-facing digital journeys across web and mobile. You will shape product direction, prioritise delivery, and work closely with design, engineering, data, and business stakeholders to deliver measurable improvements for customers and the business. This is a hands-on role for someone comfortable working … backlog for a defined digital product area Identify customer and business problems and translate them into clear product opportunities Work cross-functionally with engineering, design, CX, and data teams to deliver outcomes Prioritise work based on value, effort, risk, and feasibility Use insight and data to improve self-serve ...

validate assumptions and define future-state processes. Producing high-quality BA artefacts Including process maps (using Business Process Model Notation or Unified Modeling Language), service design outputs, as-is/to-be analysis and acceptance criteria. Managing and refining backlogs, ensuring requirements are prioritised, understood and ready ...

plan, manage and execute complex work within time, cost and quality constraints, while ensuring compliance with established governance frameworks and Secure by Design principles. Working within upper-tier secure government environments, you'll engage with senior stakeholders, lead multidisciplinary teams and champion user-centred, accessible and secure service … implications clearly and confidently. Ensure alignment with internal programme governance frameworks and contribute to business cases, assurance reviews and formal reporting. Lead preparation for service assessments and internal governance boards. Champion user needs, accessibility and good service design throughout the full project lifecycle. Collaborate with user researchers ...

Central Government client is looking for a Portfolio Director to lead the strategic oversight and delivery of the Service Transformation portfolio across their services. This role ensures alignment with organisational priorities, drives efficiency, and delivers improved outcomes for citizens, businesses, and the environment. The Portfolio Director will … practice in portfolio governance, change management, benefits realisation, and stakeholder engagement across the organisation. What you will lead: Strategic direction and governance of the service transformation portfolio Maturing PMO practices: planning, prioritisation, reporting, assurance Senior leadership of the CMO and change management standards Portfolio performance, risk management, and benefits ...

Contribute to divisional and business roadmaps, identifying opportunities for technology insertion and innovation. Lead technical reviews, trade-off studies, and risk assessments for major design decisions. Mentor and coach architects and engineers, raising capability across the technical community. Represent the organisation at senior customer forums, technical boards, and industry … events. Support business development activities, including technical design, bids, and proposal development. Champion best practice, reuse, and model-based design approaches across the architecture community. Essential Experience Proven experience in system and service architecture within one or more domains (infrastructure, applications, data, networking, cloud). Knowledge ...

will: * Develop technology strategies, roadmaps and architectural artefacts (HLDs, blueprints, target states) that guide enterprise and regulatory platforms.* Lead architectural governance, presenting at design forums and ensuring alignment with Bank-wide standards.* Shape secure data architectures across Azure services, including ingestion, validation, modelling and metadata design.* Partner with stakeholders … Architect include: * Experience within regulated environments or large-scale financial services architecture.* Familiarity with EA frameworks including TOGAF, SAFe or Zachman.* Exposure to UX, service design or user-facing workflow optimisation.* Background in operational resilience, service continuity or hybrid architecture patterns.* Integration with enterprise data platforms, analytics ...

thrives in pre-sales, solution leadership, and shaping commercially competitive technology propositions. The Opportunity As the senior technical lead across major bids, you'll design and govern advanced digital, data and AI architectures — ensuring they are scalable, deliverable, and positioned to win. You’ll work closely with Growth, Service Design, and senior stakeholders to craft innovative, cloud-native, data-driven solutions that demonstrate real measurable outcomes. What You’ll Be Doing Solution Leadership Lead end-to-end architecture design for strategic bids (cloud, data, AI, automation). Translate business and outcome requirements into clear, integrated technical ...

model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave … Providing expert direction on security technologies, control effectiveness, logging/monitoring, and vulnerability management priorities. Setting clear security expectations and driving cultural change across service owners, technical teams and leadership groups. Developing and maintaining cyber policies, standards and evidence based reporting. This is a hands‐on leadership role where ...

model with a minimum of two office days per week. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave … Providing expert direction on security technologies, control effectiveness, logging/monitoring, and vulnerability management priorities. Setting clear security expectations and driving cultural change across service owners, technical teams and leadership groups. Developing and maintaining cyber policies, standards and evidence based reporting. This is a hands-on leadership role where ...

Service Designer/Senior Service Designer - UK WIDE - Remote - Multiple roles - Public Sector (GDS) Description for the Service Designer:- This is a fantastic opportunity with an international management consulting company, who are looking to fill multiple Service Designer roles (intermediate and Senior) to help deliver innovative … home, however client visits will be necessary for meetings but these will be fully funded (1-2 days a month). Experience for the Service Designer roles:- 2yrs+ commercial experience in a Service Designer role GDS experience (Government Digital standards) Lived in the UK for 5yrs+ as will ...

demand the best of ourselves through our values. We are looking for an Agile Business Analyst to work alongside Product Owners to design and deliver new revenue‐generating products within our business. The role will sit in a cross‐functional squad, helping turn strategic ideas into clear, testable features … system interactions across CRM, OSS, finance and more. Add value to business cases and simple financial models for new products and features. Jump into service design with journey maps, blueprints and wireframes when needed. Shape and run acceptance testing, from UAT planning to defect triage. Make process ...

currently partnering with a leading UK transport organisation to recruit an IT Business Analyst to support the delivery and evolution of digital customer service platforms within a large-scale operational environment. This is an exciting opportunity to join a business that supports millions of customer journeys each year, operating … plays a critical role in enabling these services, and this role will be instrumental in shaping the systems and processes that support frontline customer service teams. The Role Reporting to the IT Director, the Product Manager will take ownership of the Salesforce Service Cloud platform, shaping the roadmap ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead … then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. ...

Senior Service Designer £57000 - 70000 GBP Pension Contributions, Flexible Benefit scheme, Health and Wellbeing Hybrid WORKING Location: Leeds, Central London, Greater London - United Kingdom Type: Permanent Senior Service Designer London Full Time - up to £70,000 A leading digital services client that supports both public and private sector … projects to deliver the best experiences for users is hiring for a Senior Service Designer UK-Wide. If you have experience in this field this role could be the role for you! What You'll have the Opportunity to do as a Senior Service Designer ...

Senior Service Designer Multiple Locations UK Wide £55,000 - £70,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. … experienced Service Designer working in the discipline for at least 4-5 years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service ...

Intellectual Property Office (IPO) you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle. In this role you will work as part of an Agile multi-disciplinary squad alongside product managers, service design, data specialists, developers ...

make confident decisions in high-pressure delivery environments Desirable Experience Leading distributed, multi-supplier agile teams Knowledge of user research, analytics, UX, and service design Evidence of securing significant follow-on or repeat business Recognition for thought leadership or delivery innovation Relevant Project or Programme Management certification (e.g. ...

capability models, or operating models. Apply Agile methodologies (Scrum, Kanban, SAFe) to structure delivery teams around value chains and create features and epics. Apply Design Thinking to develop personas, define pain points, define MVPs and prototypes, and designing experiments to test solution hypotheses. Cultivate strong relationships among working teams … build enduring relationships with senior leadership, and work closely with SMEs to ensure design feasibility, viability, and compliance. Business development activities including leading/contributing to proposals, RFP's, bids, proposition development, client pitch contribution and client hosting at events. What you'll need to succeed Business architecture experience ...

that works closely with the business, shaping how critical pricing, hedging and investment datasets are produced, governed and shared. This role involes leading technical design and delivery from the front, mentoring engineers, and setting engineering standards (without formal line management). You'll be trusted to operate with high … enable expansion of in-house capability to trade across multiple asset classes, by strengthening data foundations and delivery What you'll do Lead technical design and implementation across data services, APIs, and platform components Set and uphold engineering standards (patterns, code quality, reviews, testing approach) Drive modern delivery practices ...

thrives in pre-sales, solution leadership, and shaping commercially competitive technology propositions. The Opportunity As the senior technical lead across major bids, you'll design and govern advanced digital, data and AI architectures — ensuring they are scalable, deliverable, and positioned to win. You’ll work closely with Growth, Service Design, and senior stakeholders to craft innovative, cloud-native, data-driven solutions that demonstrate real measurable outcomes. What You’ll Be Doing Solution Leadership Lead end-to-end architecture design for strategic bids (cloud, data, AI, automation). Translate business and outcome requirements into clear, integrated technical ...

between Woking, Surrey office and home) £40,000 - £45,000 per annum Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. xkybehq Their work ...

transformation programme. In this role, you will act as a hands-on payroll SME, ensuring payroll accuracy, compliance, and integrity throughout system transitions and service changes, and work closely with HR, Payroll, Finance, programme teams and third-party stakeholders. This is an excellent opportunity for someone who has deep … payroll transition activities including parallel runs, validation and reconciliation across systems Identify and resolve data integrity issues impacting payroll calculations and outputs Contribute to service design and operating model development ensuring payroll requirements are embedded Develop payroll documentation including SOPs, process maps and test scripts Support testing, cutover ...

transformation of services and improving user experience. Day-to-day of the role: Develop and maintain web-based applications and bespoke system integrations. Design, develop, configure, test, and deliver automation processes and applications. Support innovation and new ways of working with partners. Provide technical input and advice relating … application and system interface advice to all relevant stakeholders, including senior managers. Deliver digital services and solutions with a holistic approach to software and service design, delivery, and evaluation. Analyse user requirements and translate them into viable working solutions. Proactively monitor developed systems and address problems. Maintain comprehensive ...

ensure confident platform usage. * Build strong relationships with occupiers and site teams to drive engagement with smart services. * Shape and define new smart building service offerings and data-driven propositions. * Collaborate with leasing, asset management, and property teams to assess viability and commercial opportunities. * Capture occupier feedback and operational … influencing skills with the ability to build trust at all levels. * Understanding of smart buildings, IoT platforms, or digital access technologies. * Experience with service design, commercial offerings, or occupier experience environments advantageous. ...

Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead ...