101 to 125 of 295 Service Design Jobs in the UK

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Service Management Consultant (SC) We are seeking an experienced IT Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per day … outside ir35 Location - London - once a week onsite Duration - 6 Months Key Responsibilities Design and architect end-to-end IT service operating models aligned with a product-centric approach. Consult with business and IT stakeholders to assess, improve, and implement ITIL-aligned practices. Conduct maturity assessments and gap analyses against current ITIL practices and develop actionable roadmaps. Advise … on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with product teams, change managers, and service owners to More ❯

Job Title: Service Designer (Contract) – GDS Experience Essential Location: Hybrid - 2 days per week Newcastle Contract Length: Initial 12 months Day Rate: £550pd inside IR35 We require a skilled Service Designer to support a major public sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital … Service (GDS) standards. Key Responsibilities: Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements Facilitate workshops and co-design sessions with stakeholders and users Collaborate closely with user researchers, designers, developers, and product managers Create service blueprints, journey maps, and other artefacts to communicate design decisions Ensure services … meet GDS standards and support service assessments Proven experience as a Service Designer on digital transformation projects Deep understanding of GDS principles and service design standards Experience working across complex service ecosystems and organisational boundaries Strong facilitation, communication, and stakeholder engagement skills Previous experience on public sector or central government projects Familiarity with agile delivery More ❯

INSIDE IR35 Who we're looking for We’re looking for someone to help create seamless digital experiences for our customers , to build advocacy and advance the practice of Service Design across the Group. About the Role You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design … well informed. Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Take ownership for your own development. Collaborate closely with other designers, product owners, and engineers. … Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Skills and experience that we’re looking for: We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the More ❯

challenge? If you thrive in crafting user experiences that truly make a difference, this opportunity could be exactly what you're looking for. Join a dynamic, innovative team where design is at the heart of shaping impactful, public-facing digital services. This UX Designer role offers the chance to work on meaningful projects that improve accessibility and usability across … government platforms. You'll be part of a collaborative, agile environment where your expertise in user-centered design will be valued and celebrated. If you enjoy leading end-to-end UX delivery and mentoring others while pushing the boundaries of inclusive design, this role will suit you perfectly. Role Requirements: Lead UX design from discovery through delivery … championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to align stakeholders and support design decisions Support and maintain UX More ❯

Application closing date 03/09/2025 Location Various Locations Salary £51,536 - £52,413 Package Blank Contractual hours 37 Basis Full time Attachments Blank Senior Digital Design Officer - WMF2193e Location: Penrith, Kendal orBarrow-in-Furness, including flexible working Contract Type: Permanent About thisopportunity We're excited to announce a range of newopportunities across all areas of our … forward-thinking team that's driving real change. This is a key leadership role in ourDigital Innovation Team at Westmorland and Furness Council,providing senior-level expertise in digital service design. As wecontinue to transform how we deliver services to our communities,this role will be central in helping us design better, moreaccessible, and more efficient digital experiences. … As Senior Digital Service Design Officer,you'll lead the Digital Service Design function, managing a teamand overseeing the development and delivery of digital projectsthat support our Customer and Digital Programme. You'll workclosely with services across the Council to identify challenges,redesign processes, and create end-to-end solutions that put thecustomer at the centre. More ❯

Application closing date 03/09/2025 Location Various Locations Salary £51,536 - £52,413 Package Blank Contractual hours 37 Basis Full time Attachments Blank Senior Digital Design Officer - WMF2193e Location: Penrith, Kendal orBarrow-in-Furness, including flexible working Contract Type: Permanent About thisopportunity We're excited to announce a range of newopportunities across all areas of our … forward-thinking team that's driving real change. This is a key leadership role in ourDigital Innovation Team at Westmorland and Furness Council,providing senior-level expertise in digital service design. As wecontinue to transform how we deliver services to our communities,this role will be central in helping us design better, moreaccessible, and more efficient digital experiences. … As Senior Digital Service Design Officer,you'll lead the Digital Service Design function, managing a teamand overseeing the development and delivery of digital projectsthat support our Customer and Digital Programme. You'll workclosely with services across the Council to identify challenges,redesign processes, and create end-to-end solutions that put thecustomer at the centre. More ❯

Application closing date 03/09/2025 Location Various Locations Salary £51,536 - £52,413 Package Blank Contractual hours 37 Basis Full time Attachments Blank Senior Digital Design Officer - WMF2193e Location: Penrith, Kendal orBarrow-in-Furness, including flexible working Contract Type: Permanent About thisopportunity We're excited to announce a range of newopportunities across all areas of our … forward-thinking team that's driving real change. This is a key leadership role in ourDigital Innovation Team at Westmorland and Furness Council,providing senior-level expertise in digital service design. As wecontinue to transform how we deliver services to our communities,this role will be central in helping us design better, moreaccessible, and more efficient digital experiences. … As Senior Digital Service Design Officer,you'll lead the Digital Service Design function, managing a teamand overseeing the development and delivery of digital projectsthat support our Customer and Digital Programme. You'll workclosely with services across the Council to identify challenges,redesign processes, and create end-to-end solutions that put thecustomer at the centre. More ❯

research. Ability to fluidly and confidently work in ambiguous situations. Provide leadership in challenging situations through clarity, tact and diplomacy. Ability to identify and communicate the commercial impact of design decisions. Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. Visual thinking, proof of concept … etc. An understanding of technology. EXPERIENCE Senior designer with over 4 years of work experience with blue chip clients as a UX designer, Product designer, UX architect, or a Service designer. Design processes, agile development and lean UX. Working collaboratively in an interdisciplinary team. Creating omnichannel experiences ?" cross-platform and cross-device solutions. Ability to define key metrics … and evaluate project success. Working to strict deadlines. Proven design track record and design agency experience. Design degree or equivalent. The Client is based in Holborn Central London. The salary for this role will be in the range £25K - £30K Please do send your CV to us in Word format along with your availability and salary. More ❯

Intermediate Service Designer London – Hybrid (2 days on-site) £35,000 - £55,000 + benefits Join a cutting-edge design consultancy that collaborates with global teams to solve complex challenges through human-centered innovation. The Role As a Service Designer, you’ll be a key contributor to discovery and design processes, crafting innovative solutions that simplify … complexity and improve user interactions. You’ll have a minimum of 2 years’ experience as a Service Designer ideally working within public sector or consulting. Your Key Responsibilities as a Service Designer: Strategize and present research plans, methodologies and service blueprints Map intricate services and user journeys, translating them into actionable insights. Use visual tools such as … journey mapping and storyboarding to communicate end-to-end experiences. Synthesize qualitative and quantitative data to inform design decisions Participate workshops and co-design sessions, effectively managing stakeholder relationships at all levels. What We’re Looking For: 2+ years of experience in service design, with a history of leading impactful projects. Strong background in user-centered More ❯

Intermediate Service Designer London – Hybrid (2 days on-site) £35,000 - £55,000 + benefits Join a cutting-edge design consultancy that collaborates with global teams to solve complex challenges through human-centered innovation. The Role As a Service Designer, you’ll be a key contributor to discovery and design processes, crafting innovative solutions that simplify … complexity and improve user interactions. You’ll have a minimum of 2 years’ experience as a Service Designer ideally working within public sector or consulting. Your Key Responsibilities as a Service Designer: Strategize and present research plans, methodologies and service blueprints Map intricate services and user journeys, translating them into actionable insights. Use visual tools such as … journey mapping and storyboarding to communicate end-to-end experiences. Synthesize qualitative and quantitative data to inform design decisions Participate workshops and co-design sessions, effectively managing stakeholder relationships at all levels. What We’re Looking For: 2+ years of experience in service design, with a history of leading impactful projects. Strong background in user-centered More ❯

Senior UX Designer ££64,000 GBP Hybrid WORKING Location: Leeds, Yorkshire and the Humber - United Kingdom Type: Permanent A leading digital consultancy is seeking experienced Senior UX Design Consultants to join its growing user-centred design practice. This is an excellent opportunity for accomplished UX professionals ready to step into a leadership role-advising clients, guiding cross-functional … are intuitive, accessible, and aligned with user needs. Working closely with user researchers, product managers, and developers in Agile environments, the UX consultant uses research insights to inform interaction design, champion inclusive design principles, and lead the delivery of user-focused solutions. This position suits someone who brings not only advanced UX design expertise but also a … strong consultancy mindset, capable of mentoring others, influencing stakeholders, and navigating complex challenges. Key Responsibilities Lead multidisciplinary Agile teams to design user-centred services that address real user needs Apply inclusive design principles and accessibility best practices to create intuitive digital experiences Provide expert consultancy to clients on solving complex service challenges through UX and human-centred More ❯

leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. … Job Description As a Senior Business Consultant at Netcompany, you are part of our Global Digital Enablement and User Centered service Design Centre of Excellence (CoE). We take pride in our delivery, and you will be part of our delivery teams learning our successful approach and methodology. You get to work and learn from our global teams … about developing User Centric Services for our customers. You have an IT professional/academic background or interest in IT development and are enthusiastic about user involvement, business analysis, service design, process optimization and organizational change management. You will help to ensure that Netcompany's IT projects are anchored in our customers' business needs, organization, and professional processes. More ❯

Role: Customer Solution Design Specialist Location: Bristol Duration: 9 Days Day rate: £490.00 Inside IR35 Active SC & NPPV3 required About this role As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology … deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas. You will be part of an industry leading UK Secure Design team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and diverse experience to each challenge ensuring successful solution … delivery across a vast variation in highly sensitive and unique opportunities and projects. You'll have the following responsibilities Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Manage and recommend on the technical direction and helps determine the optimum solution design for customers. Manage the review and validation processes More ❯

Service Designer Location: Bristol (Hybrid) Salary: Up to £64,000 About the Role A top-tier digital consultancy is seeking an experienced Service Designer to join their team in Bristol. This is a fantastic opportunity to shape high-impact public sector services that align with Government Digital Service (GDS) standards . You’ll work as part of … teams on large-scale digital transformation projects—designing end-to-end journeys and services that truly meet user needs, while balancing business goals and technical constraints. Key Responsibilities Lead service design activities within cross-functional teams on government and public sector projects Create service blueprints, journey maps, and ecosystem diagrams to visualise and improve services Apply GDS … principles to ensure accessibility, usability, and compliance throughout the service lifecycle Facilitate stakeholder workshops and co-design sessions to drive alignment and shared understanding Collaborate with researchers, content designers, developers, and delivery managers to build user-centred solutions Present findings and design recommendations clearly and persuasively to a variety of audiences Requirements Substantial experience as a Service More ❯

At Great State, we are dedicated to delivering exceptional user experiences through innovative design solutions. Our team thrives on creativity, collaboration, excellence, and a passion for making a positive impact. We are looking for a Senior UX Consultant who shares our commitment to great work and is ready to contribute to our UX practice. Role overview As a Senior … you'll run various types of UX projects with our clients, take an active role in developing our research practice and ensure that insight is effectively integrated into our design processes. You will collaborate with multidisciplinary teams to deliver UX work on our biggest projects. You'll get to work on products that are used by thousands of people … UX projects from inception to delivery, ensuring high-quality outcomes. Work across different projects and clients - you could be working on a research project, an IA project or a service design project. Collaborate with clients and wider teams. Map out and manage the tasks and ways of working to phase a project and bring it home smoothly. Day More ❯

Senior UX Designer – Public Sector (GDS) Location: London (Hybrid) Salary: Up to £76,000 + 10% Bonus A leading global design and innovation consultancy is seeking a Senior UX Designer to shape accessible, inclusive digital services for UK government clients. You'll play a key role in multidisciplinary teams, delivering impactful solutions aligned to GDS service standards and … used by millions across the country. What You’ll Be Doing Lead end-to-end UX design through discovery, alpha, beta, and live phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints, and interactive prototypes Conduct user research, usability testing, workshops … and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments and mentor junior designers What You’ll Bring 8+ years’ experience in UX, interaction, or digital product design Hands-on public sector experience with GDS-aligned delivery Proven track record across the full design lifecycle (discovery to live More ❯

Senior UX Designer – Public Sector (GDS) Location: London (Hybrid) Salary: Up to £76,000 + 10% Bonus A leading global design and innovation consultancy is seeking a Senior UX Designer to shape accessible, inclusive digital services for UK government clients. You'll play a key role in multidisciplinary teams, delivering impactful solutions aligned to GDS service standards and … used by millions across the country. What You’ll Be Doing Lead end-to-end UX design through discovery, alpha, beta, and live phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints, and interactive prototypes Conduct user research, usability testing, workshops … and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments and mentor junior designers What You’ll Bring 8+ years’ experience in UX, interaction, or digital product design Hands-on public sector experience with GDS-aligned delivery Proven track record across the full design lifecycle (discovery to live More ❯

Location: Central London, Greater London - United Kingdom Type: Permanent Senior UX Designer - Public Sector (GDS) Location: London (Hybrid) Salary: Up to £76,000 + 10% Bonus A leading global design and innovation consultancy is seeking a Senior UX Designer to shape accessible, inclusive digital services for UK government clients. You'll play a key role in multidisciplinary teams, delivering … impactful solutions aligned to GDS service standards and used by millions across the country. What You'll Be Doing Lead end-to-end UX design through discovery, alpha, beta, and live phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints … and interactive prototypes Conduct user research, usability testing, workshops, and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments and mentor junior designers What You'll Bring 8+ years' experience in UX, interaction, or digital product design Hands-on public sector experience with GDS-aligned delivery Proven track record More ❯

our specialist teams; Networking, Storage, Databases (Oracle, SQL, PostgreSQL, Mongo DB), and other infrastructure technologies. Day to day, you'll: Understand the business area to facilitate the best solution design with team members and product owners Be environment aware, identify technical impediments/bottlenecks and work directly to resolve Be technology agnostic and willing to adapt approach in pursuit … of the best solution Be anchored to core engineering area and carry the ability to test, learn and mentor others Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt Understand the benefits of measuring change and work with teams to provide reassurance and mitigate behavioural change Understand agile and the relationship … Restore and Disaster recovery processes Defect Management Performance Optimisation Technical fault-finding Level 3 & 4 Security best practises and compliance standards Mentoring Colleagues and supporting technical development of other Service design and associated methodologies Problem solving and communication skills Any experience of these would be really useful VMware Certified Professional (VCP) Microsoft Certified: Azure VMware Solution (AVS) Specialist More ❯

our specialist teams; Networking, Storage, Databases (Oracle, SQL, PostgreSQL, Mongo DB), and other infrastructure technologies. Day to day, you'll: Understand the business area to facilitate the best solution design with team members and product owners Be environment aware, identify technical impediments/bottlenecks and work directly to resolve Be technology agnostic and willing to adapt approach in pursuit … of the best solution Be anchored to core engineering area and carry the ability to test, learn and mentor others Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt Understand the benefits of measuring change and work with teams to provide reassurance and mitigate behavioural change Understand agile and the relationship … Restore and Disaster recovery processes Defect Management Performance Optimisation Technical fault-finding Level 3 & 4 Security best practises and compliance standards Mentoring Colleagues and supporting technical development of other Service design and associated methodologies Problem solving and communication skills Any experience of these would be really useful VMware Certified Professional (VCP) Microsoft Certified: Azure VMware Solution (AVS) Specialist More ❯

engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: · Define the company … s overarching UX vision and strategy, aligning it with business objectives and customer needs. · Establish and champion UX principles, frameworks, and standards to guide design consistency and quality across platforms. · Build and mature the organisation’s UX practice, including processes, tools, governance, and ways of working. · Advocate for the customer at all stages of the product lifecycle, ensuring UX … considerations influence strategic decision-making. Experience Design Oversight · Own the end-to-end digital customer experience, ensuring seamless journeys across multiple platforms and touchpoints. · Lead the creation of customer journey maps, service blueprints, and experience frameworks to identify opportunities for improvement. · Oversee design systems and pattern libraries to ensure scalability and brand consistency. · Collaborate with brand, marketing More ❯

Service Designer £70k - £90k + Benefits UK-Wide/Hybrid (2 Days in Office) Deerfoot Recruitment is working on behalf of a global consultancy client to assist with the hiring of several mid and senior-level Service Designers . These roles can be based at any of our client's offices across the UK, offering hybrid working with … a minimum of 2 days per week in-office, and occasional travel to client sites as required. Successful candidates will join an established Experience Design Team and play a key role in shaping complex, user-centred services that positively impact millions-primarily within the public sector. The role requires deep expertise in service design, user research, and … inclusive practices, alongside strong stakeholder engagement and leadership skills. Key Requirements: Proven experience delivering end-to-end, user-focused design projects. Background in designing government/public services and familiarity with the GOV.UK service standard. Ability to coach teams in iterative, data-informed design methodologies. Strong communication skills and the ability to advocate for design at More ❯

Service Designer £50,000 - £60,000pa Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration … public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include: Researching and mapping the current … service from the perspective of the customer, the product team, and the wider organisation Running workshops to solve problems, explore solutions, and formulate ideas Designing user journeys and artifacts such as service blueprints Building prototypes to test solutions and ideas Understanding, interpreting, and communicating user needs Making sure that user needs are at the core of product development More ❯