101 to 125 of 179 Service Design Jobs in the UK

interact with one of our many digital channels. As our Digital Customer Experience Lead, you'll collaborate with the Product lead to shape the design vision and strategy for our digital channels, ensuring we build a delightful end-to-end experience for our customers. You'll be leading the … Digital Customer Experience team within Product, setting and leading the design strategy for our customer experience across our website and Apps, and accountable for UX Research, UX Ops and Content. What you'll get up to Collaborate with teams owning other customer touchpoints (CRM, Customer Contact Centre, airline and … non-airline partners) to understand and shape the overall CX and service design for Avios customers. Oversight of our customer experience and design output across product, ensuring our products come together within and across channels to create an impactful experience for our customers, and ultimately meet partner More ❯

maintenance and exploitation of the council's application and solution estate. The Enterprise Architect will work with an established transformation team to address identified service improvements and collaborate with stakeholders to ensure a cohesive architectural approach. The Enterprise Architect will be supported by a solution architect from the council … s IT service and will be embedded within the transformation programme team. This role requires 3 days per week in the office. Responsibilities in post: Produce the overall architectures, topologies and design documentation of solutions, including documented descriptions of the management procedures, the processes, the information flows and … the external services Contribute to the top-down design of the Target Operating Model (TOM), working on identified opportunities where digital solutions can drive service improvements Ensure a cohesive architectural approach is adopted in the design of digital changes across workstreams Build cohesive workflows, develop proof of More ❯

incident resolution, root cause analysis, and post-mortem reviews with a focus on improving resilience and cost-effectiveness. Identify and advocate for supportability and service improvements across the cloud lifecycle. Deliver Customer Service Plans and provide ongoing support to ensure alignment between service design and operational More ❯

incident resolution, root cause analysis, and post-mortem reviews with a focus on improving resilience and cost-effectiveness. Identify and advocate for supportability and service improvements across the cloud lifecycle. Deliver Customer Service Plans and provide ongoing support to ensure alignment between service design and operational More ❯

and solution architectures that meet the customer requirements and are compliant with Enterprise Architecture principles Develop solution architectures which are coherent with both security & service architecture and cost or commercial constraints/requirements Consult with customers, understand their concerns and develop hypothesis based on findings that can be customer … prem and cloud deployments IOT/Blockchain Understanding of business case development Insight into market and industry trends, and their impact on customer solutions Service design and the fundamentals of ITIL including change management We care for our employees by providing: 25 days of Annual leave + an More ❯

the IT controls library, reviewing change requests, version control, as well as providing regular analysis on technology control performance; Support the GRC platform and service provision, e.g. write and operate GRC runbooks, proactively engage feedback, conduct business analysis for change requests to improve GRC service design and … operations. 4. Risk governance and compliance Run the service interface for the Technology Service Governance, including providing information and FAQs, managing demand and expectations, as well as capturing and analysing metrics on customer journeys and governance performance; Ensure accurate record keeping of all governance decisions, and operate procedures … and knowledge transfer; Research, experiment and develop new technology risk visualisations to enhance communication and quick understanding. 6. Management & development Closely work with Technology Service teams to promote learning and understanding throughout the business, including the creation, contribution to and promotion of relevant awareness campaigns and compliance training; Proactively More ❯

methods to help us deeply understand the people using our platform, which includes both tradespeople and homeowners, across marketplaces. In this role, you'll design and execute research that combines behavioural and attitudinal insights to shape the way we build products and deliver value to our customers. This is … on, high-impact role at the centre of product development. You'll work across teams to ensure user perspectives are reflected in business and design decisions, and you'll lean into data to drive clarity and confidence in what we build next. You'll be part of our experienced … multidisciplinary UX team (design, research, content, and service design), collaborating closely with product, data, and engineering. Together, we strive to build simple, intuitive, and effective experiences in a space that's complex and constantly evolving. What you'll be doing Conduct quantitative and qualitative research to uncover More ❯

About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We have a dedicated Client Experience Transformation function, which is responsible for understanding the needs of … enterprise. A critical part of our client experience vision is the continued evolution of our enterprise CRM, Microsoft Dynamics, which enables 4,000+ sales, service, investment and other client-facing teams to deliver for our clients. Your role The Microsoft Dynamics Product Strategy Lead will sit within Client Experience … business specific functionality needs and work across the team to identify potential areas of synergy or enterprise solution opportunities as opposed to business specific design Work closely with Dynamics Product Owners, Client Data and Integrations team to ensure delivery of the product, keeping stakeholders and partners informed along the More ❯

community to produce and ensure user-centred software is developed based on business requirements and following best practice. Work collaboratively with colleagues to explore, design and deliver solutions to client problems. Maintain client relationships and troubleshoot issues through collaboration. Design and manage software development and deployment pipelines resolving … . 25 days holiday plus UK public holidays. Perkbox access for a wide range of discounts. Critical illness cover. Life assurance and death in service cover. Volunteer days. Cycle-to-work scheme for the avid cyclists. Salary sacrifice electric vehicles scheme. Season ticket loans. Financial and general wellbeing sessions. … continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a More ❯

and technology, now and for generations to come. About the CX Practice You will be part of the wider CX Practice operating within the Design team. The Design team collaborates across various sectors within the CX Practice as well as other practices within Smart Platforms and the wider … Eviden network on customer projects. The Design team comprises of Researchers, UX Designers, Service Designers and Content Designers. We're a group of talented, expressive professionals, where you'll have the autonomy and trust to excel in your role. Our team is forward-thinking in anticipating the future … representing your consultancy with diplomacy. Occasionally, you might be asked to address internal business needs based on your skills and alignment with the CX Design team's principles and approach. We appreciate members who can contribute to our growth and help us remain in sync with current industry trends. More ❯

and technology, now and for generations to come. About the CX Practice You will be part of the wider CX Practice operating within the Design team. The Design team collaborates across various sectors within the CX Practice as well as other practices within Smart Platforms and the wider … Eviden network on customer projects. The Design team comprises of Researchers, UX Designers, Service Designers and Content Designers. We're a group of talented, expressive professionals, where you'll have the autonomy and trust to excel in your role. Our team is forward-thinking in anticipating the future … representing your consultancy with diplomacy. Occasionally, you might be asked to address internal business needs based on your skills and alignment with the CX Design team's principles and approach. We appreciate members who can contribute to our growth and help us remain in sync with current industry trends. More ❯

meet the customer requirements and are compliant with Enterprise Architecture principles. Develop solution architectures which have a wider appreciation and coherence with both security & service architecture and cost or commercial constraints/requirements. Consult with customers to understand their concerns and develop hypothesis-based findings that can be customer … case development, project, and risk management. Knowledge of current application development tools and approaches. Awareness of industry trends and their impact on customer solutions. Service design and ITIL fundamentals, including change management. Have UK&I mobility to deliver engagements nationwide. Hold or be capable of obtaining Security Clearance More ❯

to the C-suite Experience in benefits management and realisation across large programmes or portfolios Evidence of leading successful Digital Transformations and incorporating digital service design and development; business case development; operating model design and programme delivery A strong understanding of the Software Delivery Lifecycle and experience More ❯

to the C-suite. Experience in benefits management and realisation across large programmes or portfolios. Evidence of leading successful Digital Transformations and incorporating digital service design and development; business case development; operating model design and programme delivery. A strong understanding of the Software Delivery Lifecycle and experience More ❯

includes S3 lake formation, Iceburg and extends to our Snowflake platform. Designing AWS-based services and capabilities adopting appropriate modelling techniques following agreed architectures, design standards, patterns, and methodology. Leading AWS-based service design activities for strategic, large, and complex solution development programmes. Supporting the construction of … organisational policies, standards, guidelines, and methods for AWS-based service design. Identifying and evaluating alternative design options, undertaking cost, resource, and risk assessments. Collaborating with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions that meet business needs. What you'll bring: These are … security techniques. Experience of resolving problems associated with data governance, using data governance tools. Working knowledge of data governance principles to engage in the design of data governance projects. Proficiency in programming languages such as Python, Java, Scala, SQL, Spark, and Unix shell scripting, including AWS CLI. It would More ❯

. 25 days holiday plus UK public holidays. Perkbox access for a wide range of discounts. Critical illness cover. Life assurance and death in service cover. Volunteer days. Cycle-to-work scheme for the avid cyclists. Salary sacrifice electric vehicles scheme. Season ticket loans. Financial and general wellbeing sessions. … continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a … humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data More ❯

by creating some or all of the following: a business readiness plan, business processes, customer journeys, training requirements, user guides or run-books, a service design, metrics and OKRs (objectives and key results), communications plans, and any relevant system-support Service Desk services Support UAT, run model More ❯

roadmap delivery, making sure the team operates effectively and sustainably. Support incident management, helping maintain system reliability and ensuring engineers are confident in handling service health. Line manage and mentor engineers, supporting their career development, providing feedback, and fostering high performance. What the team say "Working at Accurx means … highly user-centric business, in a multidisciplinary team, where you are used to collaborating closely with other engineers as well as product, UX and design and commercial, to deliver value to users. You have a strong business mindset, and can work closely with technical and non-technical stakeholders across … have experience working with outsourced teams. You understand best practices around monitoring and alerting systems. You have an understanding, or experience, of Domain Driven Design and microservices architecture. You are able to input into the technical choices of the Integrations team, are comfortable taking part in conversations around systems More ❯

Manager who will be responsible for the delivery of multiple workstreams and managing budgets from £1-2m. For this role, particular experience managing service design and sprint teams within digital & business transformations as well as customer experience is required. With a minimum of 6+ years' experience, you … s business to be able to have discussions confidently, create solutions to meet their challenges. About you: Be an effective communicator. Strong understanding of design thinking, agile methodologies, and digital transformation. Ideally you have solid experience working with Service Designers. Be a confident self-starter, well organised and More ❯

user experience journey across all interactions. As part of the team, you'll have the ability to directly impact overall strategy and implementation of service design. You're truly at the center of it all. You have the opportunity to shape everything. As well as shaping the product, the … Mobile brand itself and how we communicate is ever-evolving. You will have the opportunity to contribute to marketing initiatives and flex full-stack design skills from product design, marketing and brand design and any illustrations needed to support this. We're growing fast and we're … looking for someone exceptional to join our design team. The projects we are working on are amazing, and we're looking for a talented Product Designer to meet the exciting technical challenges we face. If you're an intelligent and highly ambitious product designer with an entrepreneurial bug, this More ❯

supporting a variety of tlmNexus customers and products, the Customer Integration Engineer – Team Leader will be responsible for the efficient and effective transition into service (onboarding) of any new products or significant upgrades to existing products.The Customer Integration Engineer – Team Leader will create and foster an enduring ‘trusted partner … will provide Subject Matter Expert input to relevant Business Development, Technical, Training & Project Management activity. They may also play a supporting role within the Service Design Authority. The role carries responsibilities to work within company values, mission statements and processes. Responsibilities: Line Management: Perform line management duties for … spirit. Occasionally deputise for Line Manger during times of leave/absence. Integration and Change Management: Maintain an excellent understanding of the company’s service and product portfolio. Provide customer domain knowledge and expertise to the technical team. Draw on own knowledge and expertise to influence the product development More ❯

role presents an exciting opportunity to join a dynamic team at the heart of the council. Senior Business Intelligence Officer The post holder will design, undertake, analyse, report and disseminate research and consultation projects. The results from these projects will inform service design and decision making, for … the benefit of policymakers, service providers, partners and the public. Key responsibilities To lead on specific quantitative social research and consultation projects. To provide specialist advice and guidance on research and analysis to the users of research and consultation data. To deliver robust and accessible analysis to guide and … needs and levels of technical understanding. Thorough knowledge of quantitative and qualitive research and consultation methods and their appropriate use. Ability to use questionnaire design software and online questionnaire tools. Highly numerate, with strong analytical skills and problem-solving capability. During the selection process, candidates will be assessed against More ❯

Are you an experienced Account Director with experience in UX, CX or Service Design? Do you have an epic sense of adventure? Have you ever considered swapping the grey skies of the UK for year-round tropical sunshine? This is a unique opportunity to relocate to Manila, Philippines … and lead client relationships at an ambitious and fast-growing digital agency who specialise in UX and Service Design. You'll be the key point of contact for global clients, ensuring the seamless delivery of cutting-edge web and app design projects. If you’re passionate about digital … you’ll: Own client relationships, ensuring projects meet expectations from concept to delivery. Identify and drive revenue opportunities within key accounts. Work closely with design and delivery teams to translate client needs into clear project briefs. Oversee project scope, budgets, and timelines, preventing scope creep. Review all deliverables for More ❯

Are you an experienced Account Director with experience in UX, CX or Service Design? Do you have an epic sense of adventure? Have you ever considered swapping the grey skies of the UK for year-round tropical sunshine? This is a unique opportunity to relocate to Manila, Philippines … and lead client relationships at an ambitious and fast-growing digital agency who specialise in UX and Service Design. You'll be the key point of contact for global clients, ensuring the seamless delivery of cutting-edge web and app design projects. If you’re passionate about digital … you’ll: Own client relationships, ensuring projects meet expectations from concept to delivery. Identify and drive revenue opportunities within key accounts. Work closely with design and delivery teams to translate client needs into clear project briefs. Oversee project scope, budgets, and timelines, preventing scope creep. Review all deliverables for More ❯

travel to client sites when required. Hours and Salary Monday - Friday 9am - 5.30pm £50,000 - £70,000 Description of role Advising clients on Finance service design and changing operating models that result from the deployment of technology and automation. Supporting clients with a case for change, defining where … implementation plans. Providing expertise to clients regarding the deployment of finance technology solutions, from both a functional, organisational and change perspective. Supporting clients to design technology and automation solutions that deliver the outcomes required and align to strategic design principles. Leading a functional team to deliver all aspects … risks and issues arising from the deployment of technology solutions. Working with technical teams to ensure the technical solution is built as per the design and meets the requirements of the business. Working with the business to define and embed new ways of working. Working on internal process improvement More ❯