151 to 175 of 255 Service Design Jobs in the UK

being current or qualified apprentices, they truly invest in developing homegrown talent. Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps … organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple: to help ...

make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy (experience … strategic thinking and doing skills to create impactful solutions for our clients. You will be passionate and knowledgeable about the world of product & service design and have a strong grasp of the commercial impact of digital solutions. Key to success of the role will be your ability ...

make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy (experience … strategic thinking and doing skills to create impactful solutions for our clients. You will be passionate and knowledgeable about the world of product & service design and have a strong grasp of the commercial impact of digital solutions. Key to success of the role will be your ability ...

Service Designer (Contract) Rate: £550/day (Inside IR35, via Umbrella) Location: Crawley, West Sussex (2 days onsite per week) Duration: 6 months (extensions likely) Overview: We are seeking an experienced Service Designer to support the delivery of user-centred services within a regulated environment, designing and improving … compliant, end-to-end service experiences. Key Responsibilities: Design and optimise end-to-end services across multiple touchpoints Produce service blueprints, journey maps, and other core design artefacts Conduct user research and translate insights into actionable improvements Collaborate with product, delivery, and technical teams to implement ...

engagements that redefine how organisations operate and compete. You will connect business ambition with practical, executable technology strategies, drawing on global delivery capabilities to design solutions that are innovative, commercially sound and outcome-driven. In a culture built on collaboration, accountability and continuous development, you'll have the autonomy … collaboration and alignment while maintaining high standards of architectural integrity. You will also play a key role in strengthening CGI's capabilities, contributing to service innovation and continuously improving how we deliver value to clients. Lead & shape enterprise architecture across large, complex deals and transformation programmes Engage & influence senior ...

autonomy to influence outcomes from discovery through to live services. What you’ll be doing as a Senior User Researcher Lead and design qualitative and quantitative user research across complex digital services Plan and run discovery, generative and evaluative research Embed user-centred and inclusive research practices Translate research … insight into clear, actionable recommendations for design and delivery Advocate for accessibility, assisted digital and inclusive design approaches Work closely with designers, product managers and engineers to shape service direction Build strong client relationships Manage, mentor and support other user researchers Contribute to research standards, capability building ...

Service Designer – UK Government Department (Discovery Phase) £515 per day (Inside IR35) 3‐month rolling contract Remote‐first (occasional travel as required) A major UK Government Department is seeking an experienced Service Designe r to lead a discovery phase on a high‐impact public service. You’ll work … across multidisciplinary teams to understand user needs, map current journeys, and shape the future service direction What you’ll be doing Leading discovery activities to understand users, map the as‐is service, and identify pain points and opportunities Working closely with User Researchers, Product Managers, BAs and Technical ...

locations Salary: Up to £55,000 per year + benefits Security Clearance: Must be eligible for SC Clearance Key Requirement: Familiarity with Government Digital Service (GDS) standards and practices The Role As a User Researcher, you’ll be central to uncovering the needs and behaviours of end-users … designed with them in mind. You’ll collaborate across multidisciplinary teams to deliver actionable insights that shape inclusive and effective user experiences. Responsibilities Design and lead research activities throughout the project lifecycle — from discovery to implementation Choose and apply the most effective research techniques (e.g., interviews, usability testing, surveys ...

work within one of the Uks leading defence organisations. This role is Mainly remote with occasional travel to Frimley or Preston. Role Description Specify, design and assure information systems that support core organisational functions within key account or functional areas Works within the Shared Services Enterprise IT Architecture area … time depending on the size of the projects working closely with the Project Manager and associated roles covering business change/analysis, service design, security and product development Excellent written and verbal communication skills to effectively communicate the solution design to a wide audience including development ...

capability models, or operating models. Applying Agile methodologies (Scrum, Kanban, SAFe) to structure delivery teams around value chains and create features and epics. Applying Design Thinking to develop personas, define pain points, define MVPs and prototypes, and designing experiments to test solution hypotheses. Cultivate strong relationships among working teams … build enduring relationships with senior leadership, and work closely with SMEs to ensure design feasibility, viability, and compliance. Key skills and experience we’re looking for: Business architecture experience in consulting or industry (Business/Enterprise Architect, Senior Business Analyst, Product Owner, Product Manager) using recognised methods and frameworks. ...

Hybrid (time split between Woking, Surrey office and home) Salary: £28,000 Our client is a specialist technology group helping the UK Public Sector design better digital services and introduce safe, governed AI. They specialise in user research, service design, accessibility and digital experiences. Their work helps … organisations redesign services, so they are easier for citizens to use and more efficient for staff to deliver. They combine human-centred design with modern digital platforms and AI-enabled workflows to support secure, compliant service transformation across the UK public sector. Their goal is simple: to help ...

Clearance An experienced Senior Solution Architect with a strong software engineering background (Java/.NET) and eligibility for SC clearance, specialising in the design and delivery of scalable, cloud native solutions using microservices and API-driven architectures. Key Responsibilities Own and lead the development of HLDs for complex enterprise … systems, ensuring scalability, security, and alignment with business objectives Design and deliver microservices based architectures, enabling modular, resilient, and highly scalable platforms Define and govern API first strategies, including RESTful service design, integration patterns, and API lifecycle management Apply TOGAF principles and frameworks to drive structured architecture ...

digital in a national organisation with a strong social purpose. You will be responsible for delivering a step change in our digital capability, service quality and organisational efficiency, translating our digital strategy into clear, measurable outcomes that deliver real value. You will: Shape and deliver the organisations digital strategy … goals and user needs Lead major digital transformation programmes at pace and scale, ensuring clear benefits realisation Drive the transition to a product and service-led operating model Simplify and modernise the digital estate Build and lead capability across engineering, architecture, service design and innovation Ensure services ...

term capacity. This is an exciting opportunity to bring the council into the digital world. The new Commissioner will be required to lead the design and delivery of a commissioning strategy for Social Care Digital Data Technology and service transformation within a defined portfolio. They will be responsible … dashboards as well as external adult public health functions, i.e. digital equipment in people's homes. Under the direction of the Head of Service, they will lead on the planning, development, implementation and evaluation of evidence-based commissioning programmes. Developing and using appropriate systems and processes to achieve agreed ...

site with the client at least 3 days a week Escalation of opportunities and challenges to ensure we are providing best in class service and support at all times Liaising with the new business manager to ensure we are spotting and creating opportunities Utilising personal and industry contacts (using … opportunities Rigorous focus on process ensuring regular monthly and quarterly account management meetings, as well as championing continuous improvement opportunities Interface with the Service Delivery Manager and Practice Manager to ensure accurate handover of delivery and handover of the overall delivery process as required as any new products ...

e.g., passwords, MFA, certificates) Authorization - controlling what users are allowed to access Governance & auditing - tracking access and ensuring compliance Your role Create IAM Service Design, detail TOM, Lead transition KT and Shadowing IAM Service Leadership and Governance KPI-SLA tracking and reporting Continuous improvement Stakeholder management Risks … issues management Your skills and experience Hybrid IAM Environment Service Leadership experience Deep expertise across IAM domains - IGA, MFA, SSO, PAM & PKI Additional desirable skills and experience Hands-on experience in supporting On-Prem IAM tools like Microsoft Identity Manager (MIM) and Active Directory. Hands-on experience in supporting ...

e.g., passwords, MFA, certificates) Authorization - controlling what users are allowed to access Governance & auditing - tracking access and ensuring compliance Your role Create IAM Service Design, detail TOM, Lead transition KT and Shadowing IAM Service Leadership and Governance KPI-SLA tracking and reporting Continuous improvement Stakeholder management Risks … issues management Your skills and experience Hybrid IAM Environment Service Leadership experience Deep expertise across IAM domains - IGA, MFA, SSO, PAM & PKI Additional desirable skills and experience Hands-on experience in supporting On-Prem IAM tools like Microsoft Identity Manager (MIM) and Active Directory. Hands-on experience in supporting ...

others to work with. Engaging with stakeholders, you will facilitate collaborative approaches to prioritise requirements and deliver key user insights to constantly improve the design of services; demonstrating a proactive approach to alignment with Government service standards, so that optimum outputs and solutions are delivered to meet user … intent. Main duties of the job The post holder will: Develop and assure good user research practices. Identify, capture and implement user needs. Implement service strategy with sound research to enable excellent service design. Provide guidance across projects on user research methodologies and GDS standards. Represent user research ...

others to work with. Engaging with stakeholders, you will facilitate collaborative approaches to prioritise requirements and deliver key user insights to constantly improve the design of services; demonstrating a proactive approach to alignment with Government service standards, so that optimum outputs and solutions are delivered to meet user … intent. Main duties of the job The post holder will: Develop and assure good user research practices. Identify, capture and implement user needs. Implement service strategy with sound research to enable excellent service design. Provide guidance across projects on user research methodologies and GDS standards. Represent user research ...

others to work with. Engaging with stakeholders, you will facilitate collaborative approaches to prioritise requirements and deliver key user insights to constantly improve the design of services; demonstrating a proactive approach to alignment with Government service standards, so that optimum outputs and solutions are delivered to meet user … intent. Main duties of the job The post holder will: Develop and assure good user research practices. Identify, capture and implement user needs. Implement service strategy with sound research to enable excellent service design. Provide guidance across projects on user research methodologies and GDS standards. Represent user research ...

security teams. This will include: Owning architecture standards and direction across a strategic product platform Supporting platform consolidation and reducing unnecessary duplication Defining clear service boundaries, ownership models and integration patterns Reviewing significant technical changes and guiding solution design Improving platform-wide reliability, security, maintainability and developer productivity … product leadership on major technical decisions Influencing multiple engineering teams through technical credibility, clarity and pragmatic decision-making This is mainly focused on architecture, design review, technical direction and influence through engineering teams. It is not a hands-on development role day to day. What we’re looking ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Why consider joining our Digital & Data community? Join our Digital … Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option ...

impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Opportunity to shape fraud prevention in a high-profile public service environment Work within a complex, regulated pensions landscape with strong governance focus Contribute to protecting customer outcomes and scheme integrity at scale The Role Lead … large-scale pensions administration environment. The role is responsible for ensuring effective transaction monitoring, fraud risk assessment, and regulatory compliance, while supporting the design and continuous improvement of fraud frameworks, controls, and processes. You will manage investigation activity, provide expert guidance across the business, and contribute to safeguarding customers ...

impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Opportunity to shape fraud prevention in a high-profile public service environment Work within a complex, regulated pensions landscape with strong governance focus Contribute to protecting customer outcomes and scheme integrity at scale The Role Lead … large-scale pensions administration environment. The role is responsible for ensuring effective transaction monitoring, fraud risk assessment, and regulatory compliance, while supporting the design and continuous improvement of fraud frameworks, controls, and processes. You will manage investigation activity, provide expert guidance across the business, and contribute to safeguarding customers ...

Group is looking for an AI Solutions Lead to help shape how AI is embedded across our business, our client delivery, and our future service offering. This is a strategic and hands-on role focused on turning AI into practical commercial impact, internally and externally. The successful candidate will … internal AI strategy, ensuring AI capabilities are embedded across the organisation to improve productivity, decision-making, operational efficiency, and innovation. Lead the identification, design, and implementation of AI-enabled workflows across Total Negotiation Group’s internal operations. Focus on replacing and improving manual, repetitive processes through practical automation using ...