201 to 225 of 491 Service Design Jobs in the UK

technology services can withstand, respond to and recover from disruptive events. The role provides resilience expertise, assurance and governance across critical services, working with service owners, platform teams, SIAM, cyber security, business continuity and third-party partners. IT Resilience Policy: setting the overarching governance, principles, roles, assurance expectations … ongoing assurance for critical data and technology services. The role ensures the IT Resilience policy framework is practical, embedded and aligned to business priorities. Service owners remain accountable for maintaining service-specific recovery capability, while the IT Resilience Manager sets expectations, reviews evidence, tracks gaps and reports ...

private markets. We are at an early stage of the build and looking for Senior Software Engineers to partner closely with Principal Engineers to design and deliver foundational capabilities. This is a hands‐on role for someone who wants to help shape the architecture, standards, and engineering culture … platform while leveraging modern coding practices to deliver high-quality code and infrastructure. What you’ll do Design and build backend services for the platform, primarily in Go, running on AWS with Postgres as a core data store. Own features and services end-to-end: from shaping requirements ...

clients. We are recruiting for a Principal Consultant with a user research background to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact. … trusted advisor to senior client stakeholders, including executive leadership, using data, insight and primary research to influence decision-making and shape long-term service strategy to support better outcomes for service users Lead teams to ensure that products and services meet the needs of all users and adhere ...

manages over £11bn on behalf of over 315,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers. Job Summary: As a Lead … partners—including researchers, content writers, product managers, marketers, commercial teams, and engineers—to create customer-led products and services. You will help shape the design process from discovery to delivery, ensuring our solutions are useful, straightforward, and empowering. Your work will directly impact the client experience and contribute ...

great time to join and really influence processes as they move from using a consultancy to building their own internal design and research team. The client This prestigious online education platform is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help them … courses. They need someone who can come into their London office twice a month. Sponsorship is not being offered. The role As a Senior Service Designer, you will report to the Head of Service Design, working across multiple Product Squads. Collaborating closely with the other functions (Engineering ...

company where you’ll be empowered to envision its most powerful applications, and to make them happen. About the role As a Senior Service Designer at Faculty, you will design complex service ecosystems across dynamic client environments, balancing user needs with strategic commercial goals within our Applied … division. Operating at the heart of client engagements, you will map intricate user journeys, construct systemic service blueprints, and lead cross‐functional alignment. By shaping multi‐channel services, facilitating high‐impact workshops, and guiding seamless handover processes, you will transform complex organisational challenges into innovative, scalable solutions that build ...

stakeholder discussions. Analyse, document and validate functional and non-functional requirements. Translate business needs into clear, actionable requirements that development teams can use to design and build solutions. Produce detailed functional specifications, user stories, acceptance criteria and supporting analysis documentation. Maintain requirements traceability and manage changes to requirements throughout … lifecycle. Challenge requirements where appropriate to ensure that proposed solutions address the underlying business need rather than simply replicating existing processes. Process Analysis and Design Analyse and document As-Is business processes, identifying inefficiencies, pain points, opportunities and constraints. Design To-Be processes that support new or enhanced ...

stakeholder discussions. Analyse, document and validate functional and non-functional requirements. Translate business needs into clear, actionable requirements that development teams can use to design and build solutions. Produce detailed functional specifications, user stories, acceptance criteria and supporting analysis documentation. Maintain requirements traceability and manage changes to requirements throughout … lifecycle. Challenge requirements where appropriate to ensure that proposed solutions address the underlying business need rather than simply replicating existing processes. Process Analysis and Design Analyse and document As-Is business processes, identifying inefficiencies, pain points, opportunities and constraints. Design To-Be processes that support new or enhanced ...

Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced … operate Duties and Responsibilities Build and nurture excellent relationships with new logo customers aligned to strategic industry verticals by understanding their needs, ensuring exceptional service and seamless customer journeys Identify new business opportunities across Claranet UK’s full portfolio of products and services leveraging support from relevant Sales Specialists ...

translate these into digital, data and technology requirements that deliver measurable outcomes. Working across the organisation, you'll identify opportunities for digital transformation and service improvement, helping to shape demand, prioritise requirements and ensure technology delivers genuine value. Key responsibilities of the Business Relationship Manager will include * Acting … strategic interface between DDaT and key business areas * Building strong relationships with senior stakeholders and service leads * Understanding business priorities, challenges and opportunities and translating these into clear DDaT requirements * Supporting the development and delivery of digital roadmaps aligned to organisational priorities * Capturing, assessing and prioritising demand for digital ...

skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. Extensive knowledge of human factors, ethnography, and the user-centred design process for product and service design in an iterative development environment. Demonstrable knowledge, experience in and passion for user centred design practices. Proven experience of audience modelling and developing design personas. Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions). Comfortable working with data, from gathering and analysis through to design ...

Service Designer | Government Digital Programme Up to £550/day Inside IR35 Long-term contract Mainly remote with travel to Leeds around 1-2 times per month A consultancy partner is looking for an experienced Service Designer to support a long-term government digital programme. Essential experience: Strong … government/GDS Service Design background Discovery, Alpha and Beta delivery Journey mapping and service blueprinting Strong workshop facilitation and stakeholder engagement Experience working within agile multidisciplinary teams Working closely with User Research, Product, Content and Delivery Good understanding of the GDS Service Standard Please apply ...

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector … growing demand for a design-led approach to service delivery. Lead User Researchers are expert practitioners who influence and mentor others. They work with teams to deeply understand people’s lives, services, organisations, and outcomes for the public sector. They do this by ensuring that teams take ...

company where you’ll be empowered to envision its most powerful applications, and to make them happen. About the role As a Lead Service Designer at Faculty, you will shape the strategic direction of service design across our business, aligning cross-functional teams to deliver innovative, scalable … impactful solutions. Acting as a visionary leader, you will pioneer unified service ecosystems, embed systems thinking, and drive ambitious transformation initiatives. By guiding large-scale user research and crafting long-term strategies, you will empower our clients to conquer complex organisational challenges and build lasting, impactful capabilities. What ...

Senior IAM Governance Analyst to join our Hippo Herd as part of our Managed Services Team. We work at the intersection of strategy, design and technology to solve complex problems and create lasting value. As a Senior IAM Governance Analyst within the User Access Reviews (UAR) team , you will … remediation through to verified completion, escalating control failures appropriately. Maintain accurate review records, evidence packs, process documentation and management information using SharePoint and agreed service tooling. Analyse outcomes and recurring issues to identify data‐quality, ownership, policy and process improvements. Work with engineering colleagues to define requirements for automation ...

Full Time IT London Job Description We are looking for an experienced HALO ITSM Configuration Specialist to take ownership of end-to-end service design and delivery across multiple business departments. This is not a support role - this is a hands-on, high-impact position where you will … true end-to-end delivery role combining business analysis, stakeholder engagement and deep HALO configuration expertise. You will work directly with department heads to design and build services from the ground up, creating structured workflows that improve efficiency, visibility and service delivery across the organisation. There ...

digital services. Essential Skills & Experience Proven experience as a User Researcher within complex digital transformation programmes Strong understanding and application of GDS (Government Digital Service) standards and service assessments Experience planning, conducting and synthesising qualitative and quantitative user research Ability to communicate user needs effectively to multidisciplinary teams … senior stakeholders Experience creating actionable insights that directly influence service design and delivery BPSS clearance eligible (or currently held) Desirable Skills & Experience Previous experience within the NHS, Health, or wider Healthcare sector Experience working on high-volume citizen-facing services Familiarity with accessibility and inclusive design principles ...

Tektora are seeking a DV Cleared Service Architect on a contract basis to work across legacy and new technologies within a live transitioned programme. The role is on-site in Hampshire/Basingstoke, 5 days a week, with UK Sole National DV clearance required and a focus on secure … programme delivery. You will own end-to-end service designs, drive operating model changes, and collaborate in a multi-skilled agile team spanning security, service and management. #J-18808-Ljbffr ...

needs, behaviours, motivations and pain points. You'll help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. You'll also support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team … experience of a wide range of qualitative and quantitative user research methods. Communicate and evangelise user needs to the team and wider stakeholders. Plan, design and conduct user research across all stages of the product and service lifecycle. Work with team members to design and facilitate workshops ...

Designer for its Growth team. This is a hands‐on leadership role spanning acquisition and retention. You’ll help shape how customers discover the service, convert and keep coming back, combining excellent design craft with experimentation and commercial judgement. Alongside your own design work, you’ll manage … around three designers, helping them develop and deliver their best work. What you’ll do Own design across the customer funnel, from acquisition and landing pages through checkout and retention. Identify opportunities, frame hypotheses and use A/B testing to improve the experience. Connect design decisions ...

apart is our "Orange Spirit"—our passion, forward-thinking mindset, and sense of fun. Now, we are looking for a skilled, high-stakes UX & Service Designer to join our Airline Operations Technology mission and transform the crew experience. The Mission: Connected Crew & Optimised Flying In this role, you will … behaviour. You will work across a hybrid ecosystem of configurable SaaS platforms and custom-built products. Your challenge will be to determine the optimal design approach: maximizing SaaS limits, designing bespoke elements where platforms fall short, or collaborating with Product Managers to push for vendor roadmap changes What ...

root causes and drive sustainable resolutions within an ITIL-aligned framework. Working with engineers and architects, the Senior Cloud Infrastructure Engineer will contribute to design, implementation, migration and transition, share expertise and strengthen technical capability. DUTIES Your duties as the Senior Cloud Infrastructure Engineer include: Third-Line Technical Support … taking ownership of complex technical issues through to resolution Incident and Problem Resolution: Diagnose complex incidents, identify root causes and drive sustainable resolutions Cloud Service Design and Support: Design, implement and support cloud services for customers and users Solution Delivery: Contribute to design, implementation, migration ...

professionals for the role of Technical Lead, combining technical assurance, people development, and customer engagement. The ideal candidate will lead a team of Technical Service Architects, own technical standards and governance across strategic accounts, and act as a trusted senior advisor to customers. Responsibilities Lead, coach and develop Technical … Service Architects Own technical standards, reference architectures and design governance Provide technical assurance security, compliance, resilience, supportability Oversee customer technical roadmaps and service improvement plans Develop strategic service offerings from concept to delivery Act as senior technical advisor to strategic customers and IT leadership Provide technical ...

Deputy Director Digital Standards & Inclusive Design 3-month contract | Up to £985 per day | Inside IR35 Manchester - minimum 2 days per week onsite | BPSS We're seeking an experienced senior digital transformation leader to join a central government organisation and lead the refresh of its digital service standards. … This is a senior leadership role focused on broadening the standards beyond individual GOV.UK transactions, creating a practical framework for wider digital public-service redesign and transformation. You'll lead a multidisciplinary team of around 15 and work across government and the wider public sector to build engagement, establish ...

supportability risks while helping define a clear roadmap for remediation and modernisation. The Role You'll conduct a comprehensive architectural review of the service, assessing its current architecture, integrations, hosting arrangements, operational model, and security posture. Working closely with technical and business stakeholders, you'll identify risks, evaluate potential … approach. Key areas of focus include: Cloud infrastructure and hosting Security vulnerabilities and technical debt Identity & access management Secrets management Data protection and compliance Service resilience and operational supportability Architecture governance and service design engagement You'll evaluate options ranging from remediation of the existing solution through ...