201 to 225 of 355 Service Design Jobs in the UK

Now Hiring: TCX Service Designer - Shape the Future of Onboarding Experiences We're seeking an experienced Service Designer to play a key role in reimagining the first 90 days of our customer onboarding journey as part of our Total Customer Experience (TCX) strategy. This is more than a review-it's an opportunity to transform how our customers … engage with us from day one. In this role, you'll lead a deep-dive, as-is service design analysis, identifying root causes of friction and mapping a smarter, more seamless path forward. Your work will directly influence digital adoption, reduce churn, and create a more balanced and effective channel mix. This initiative is grounded in our strategic … Ensuring cohesion across systems, governance, and ways of working Investing in scalable capabilities to support a seamless, future-ready experience If you're passionate about crafting meaningful, data-informed service experiences and thrive in complex, omnichannel environments-this is your opportunity to make a real impact. Who we are The UK's fastest broadband network. The nation's best More ❯

Service Transition Manager Duration: 6 Months Rate: £410 per day Location: Milton Keynes & remote (hybrid working) IR35 Status: Outside Start: ASAP A Service Transition Manager is required for our Government Client to be responsible for coordinating day-to-day Service Transition activities, making recommendations on go-live, early-life support and service acceptance. You will ensure … established Service Transition methods and procedures are utilised for efficient and prompt handling of all requests to the Service Transition team. Manage the transition of products or services into BAU service, ensuring they meet the acceptance criteria and be responsible for ensuring that the acceptance criteria is clear and covers all aspects and requirements provided by IT … operations teams. Essential skills and experience required: As the Service Transition Manager you will possess previous experience in a Service Transition role and of working on a large and complex IT estate ITIL experience Experience of working with the ITSM tool ServiceNow (desirable) Project management knowledge (desirable) Possess experience of operating IT systems within government environments (desirable) Demonstrable More ❯

role will support and align delivery across two high-profile initiatives: Votes for 16 and Improving Voter Registration . You will work at the intersection of policy, technology, and service design to ensure identity verification journeys meet legislative requirements, align with national standards such as One Login , and deliver exceptional user experiences. Key Responsibilities Lead product delivery for … identity verification workstreams across multiple service areas. Collaborate with policy, technical, design, and delivery teams to develop a unified IDV approach. Develop and iterate a clear product vision, roadmap, and backlog , aligned with broader government identity services (eg, GOV.UK One Login). Identify and manage legislative, technical, and operational dependencies , including integration with third-party platforms. Translate user … research and service insights into actionable product decisions. Prepare and present product artefacts to senior governance boards, including the Digital Assurance Board . Facilitate sprint planning, playback, and handover sessions to ensure effective and transparent delivery. Essential Skills & Experience Proven experience as a Product Manager in public sector or similarly complex digital service environments. Hands-on experience shaping More ❯

role will support and align delivery across two high-profile initiatives: Votes for 16 and Improving Voter Registration . You will work at the intersection of policy, technology, and service design to ensure identity verification journeys meet legislative requirements, align with national standards such as One Login , and deliver exceptional user experiences. Key Responsibilities Lead product delivery for … identity verification workstreams across multiple service areas. Collaborate with policy, technical, design, and delivery teams to develop a unified IDV approach. Develop and iterate a clear product vision, roadmap, and backlog , aligned with broader government identity services (eg, GOV.UK One Login). Identify and manage legislative, technical, and operational dependencies , including integration with third-party platforms. Translate user … research and service insights into actionable product decisions. Prepare and present product artefacts to senior governance boards, including the Digital Assurance Board . Facilitate sprint planning, playback, and handover sessions to ensure effective and transparent delivery. Essential Skills & Experience Proven experience as a Product Manager in public sector or similarly complex digital service environments. Hands-on experience shaping More ❯

SC Cleared User Researcher | GDS Discovery | Digital Services User Needs Mapping | Discovery | GOV.UK | Service Design | Remote SR2 is working with a digital consultancy delivering a GDS-aligned Discovery for a central gov department. They're looking for a User Researcher to help lead user-centred insight and evidence generation across an 12-week Discovery into future digital development … environments. You'll work as part of a multidisciplinary team, mapping user needs across service life cycles and identifying how different user groups interact with technical environments. Your research will shape key Discovery outputs, including user journeys, support models, access needs, and the service blueprint for Alpha. Key Responsibilities: Plan and conduct in-depth user research across a … range of internal user groups Map user needs across the product/service life cycle and beyond Identify pain points, unmet needs, and edge cases in current development environments Collaborate with service designers, technical architects, and product leads to align findings Support the Discovery team in defining access models, support requirements, and capability gaps Contribute to a Discovery More ❯

closely with cross-functional technical teams and client stakeholders to shape digital solutions that align with strategic objectives. Working within agile frameworks, you’ll join forces with professionals in design, engineering, and user research to deliver impactful outcomes. You’ll contribute to setting product direction, defining key features, and managing prioritization through structured backlog management. Facilitating workshops and discovery … depends on having substantial experience as a product manager, particularly within complex, full-lifecycle projects. You should be well-versed in software development principles, agile methodologies, and human-centered design practices. Your application and interview should highlight how you have: Experience working within a Central Government body Created and secured alignment around product visions and MVPs Used service design methodologies to explore the broader product environment Translated strategic roadmaps into actionable delivery plans Navigated senior stakeholder expectations while ensuring effective delivery Demonstrated excellent communication and interpersonal skills Fostered team culture built on collaboration and mutual trust Beyond product management expertise, we’re also looking for foundational consulting capabilities. In your interview, be ready to show how More ❯

the development and expansion of our SAP business. In this role, you will leverage your extensive knowledge of SAP Finance solutions to engage with clients, understand their needs, and design tailored propositions that drive business transformation. With a focus on core financials, controlling, treasury, and compliance, you will play a key role in the presales process, collaborating with sales … teams and clients to position our services effectively. This key appointment will be responsible for managing and coordinating three primary business development functions: 1. Pre-Sales Support and Service Design: Work closely with sales functions and relevant SAP sales teams to manage and oversee the preparation and delivery of sales support, including RFP responses, proposal preparation, solution design, service estimates, commercial governance, system demonstrations, client engagement, and presentations throughout the sales lifecycle. 2. Refining Go-to-Market (GTM) Strategy and Approach: Collaborate with stakeholders and sales teams to refine and evolve our SAP Finance GTM strategy , including Financial Accounting (FI), Controlling (CO), Central Finance (CFIN), Group Reporting, Treasury and Risk Management (TRM), and Tax Compliance. Develop More ❯

the development and expansion of our SAP business. In this role, you will leverage your extensive knowledge of SAP Finance solutions to engage with clients, understand their needs, and design tailored propositions that drive business transformation. With a focus on core financials, controlling, treasury, and compliance, you will play a key role in the presales process, collaborating with sales … teams and clients to position our services effectively. This key appointment will be responsible for managing and coordinating three primary business development functions: 1. Pre-Sales Support and Service Design: Work closely with sales functions and relevant SAP sales teams to manage and oversee the preparation and delivery of sales support, including RFP responses, proposal preparation, solution design, service estimates, commercial governance, system demonstrations, client engagement, and presentations throughout the sales lifecycle. 2. Refining Go-to-Market (GTM) Strategy and Approach: Collaborate with stakeholders and sales teams to refine and evolve our SAP Finance GTM strategy , including Financial Accounting (FI), Controlling (CO), Central Finance (CFIN), Group Reporting, Treasury and Risk Management (TRM), and Tax Compliance. Develop More ❯

Gensler's London Office is seeking an exceptionally talented Experience Strategist to join our team of design thinkers and doers who specialise in driving engagement between people, brands and the various environments in which they intersect. We believe that a strong and consistent strategy is the foundation of a successfully designed experience, and we embed strategy across the many … through space You're someone who can synthesize and translate abstract and complex concepts and content into simple, innovative solutions that frame clear opportunities to build strong product and service experiences. You're a seasoned practitioner who can zoom in and out and thrives at the intersection of data, technology, place, service and creativity. You have an ability … when thinking about delivering world-class, ecosystem powered omnichannel experiences that drive your clients' business. You thrive partnering with different groups, serving as a catalyst to help the team design, deliver and optimize relevant solutions for our clients and their users. You have the appetite to inspire and promote collaboration across disciplines to spark innovation and disruption, motivate talent More ❯

stack, Senior Designer who will work closely with Product Management teams on a variety of projects. You'll have extensive experience creating an engaging user experience, UI elements, and service design for a variety of complex B2B, ideally fintech, applications, for both internal teams and external customers. Principal Accountabilities Product design excellence: You'll be experienced working … in all levels of the design stack from helping strategize, agreeing a briefing, working on the IA, UX, UI and liaising with brand inputs. Translate business and user goals into a coherent UX strategy: Working alongside design research teams to include Voice of Customer in everything we do. Looking for gaps in VOC insight, advocating for the user … at all times. B2B Service Design: Treating each problem channel-agnostically, understanding the myriad channels we can engage on and working with PMs to develop the right strategy. Data Literacy and Visualisation: You'll have worked on applications that help users understand large volumes of data, separating the signal from the noise, knowing when to deploy the right More ❯

updates/reports. An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. You will be helping users to complete tasks quickly and accurately. Good Interaction Design ensures that users have a positive experience with a product or service. Satisfied … collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you'll do Work collaboratively with user researchers, content designers, service designers and performance analysts as well as with software developers, policy and legal teams Develop designs based on evidence of user needs and organisational outcomes. Ensuring that the interface … is easy to use and navigate Interpret evidence-based research and incorporate this into your work Work with the product manager, digital service manager, business analysts and user researchers to refine the services in light of external factors such as changes to policy, legislation, technology or user requirements What you'll need UCD GDS Ability to build relationships and More ❯

this Role: . An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. . You will be helping users to complete tasks quickly and accurately. Good Interaction Design ensures that users have a positive experience with a product or service. … but on occasion you will be asked to attend other locations in the UK for short periods. What you'll do . Work collaboratively with user researchers, content designers, service designers and performance analysts as well as with software developers, policy and legal teams . develop designs based on evidence of user needs and organisational outcomes. . Ensuring that … the interface is easy to use and navigate. . interpret evidence-based research and incorporate this into your work . Work with the product manager, digital service manager, business analysts and user researchers . To refine the services in light of external factors such as changes To policy, legislation, technology or user requirements What you'll need . A More ❯

we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I … CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and providers More ❯

we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I … CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and providers More ❯

we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I … CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and providers More ❯

we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I … CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This position offers unique networking and multi-disciplinary working opportunities across our; HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and providers More ❯

Delivery team members are responsible for the management & governance all media delivery infrastructure for Max, D+, CNN, and other WBD brands globally. You will be involved from the initial design phase of figuring out the right network topology for our clients to the final stages of deploying and setting up hardware, networking, monitoring, alerting, and logging. The role requires … working on new revisions of hardware to deployed to the field. This team works the full stack from software, networking, operating system, to the hardware and network gear level. Design, write and deliver software and infrastructure to improve the reliability, scalability, latency, and efficiency of our services. Bring new technology thinking and lead developers to embrace new tools and … innovative solutions to solve business needs. Guide Engineers to design, develop, and test for reliability, and to automate tasks for applications. Solve problems relating to mission-critical services and create solutions to prevent problem recurrence, with the goal of automating response to all non-exceptional service conditions. Influence and create new designs, architectures, standards, and methods for large More ❯

Delivery team members are responsible for the management & governance all media delivery infrastructure for Max, D+, CNN, and other WBD brands globally. You will be involved from the initial design phase of figuring out the right network topology for our clients to the final stages of deploying and setting up hardware, networking, monitoring, alerting, and logging. The role requires … working on new revisions of hardware to deployed to the field. This team works the full stack from software, networking, operating system, to the hardware and network gear level. Design, write and deliver software and infrastructure to improve the reliability, scalability, latency, and efficiency of our services. Bring new technology thinking and lead developers to embrace new tools and … innovative solutions to solve business needs. Guide Engineers to design, develop, and test for reliability, and to automate tasks for applications. Solve problems relating to mission-critical services and create solutions to prevent problem recurrence, with the goal of automating response to all non-exceptional service conditions. Influence and create new designs, architectures, standards, and methods for large More ❯

Watford, Denton or Horsham Contract - 6 months Day rates - £500 - £600 Inside IR35 (Umbrella Company) As a Maximo Consultant you will be responsible for ensuring Maximo applications align with service design and business needs. Provides effective user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management … or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues, close process gaps, and enhance performance. Collaborate with the CAFM Developer on analysis, configuration, and upgrades. Manage incidents, troubleshoot problems, and test solutions. Document changes and ensure compliance with IT policies … and procedures. Monitor system performance and apply improvements. Share knowledge and continuously develop expertise Experience 5+ years in a similar role; 7+ years in structured IT service environments. Industry experience in Civils, Construction, or Facilities. Extensive hands-on experience with IBM Maximo, SQL, and/or DB2. Strong skills in system testing, QA practices, and troubleshooting methodologies. Familiarity with More ❯

Machine Learning Models Strong experience in data presentation and visualisation Desirable Technical Experience Demonstrable experience applying natural language processing (NLP) to areas such as information retrieval Proven ability to design, build, and optimise recommender systems to deliver personalised recommendations to customers Strong experience in experimental design, including but not limited to A/B testing and randomised control … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

helping to create a unified user experience journey across all interactions. As part of the team, you'll have the ability to directly impact overall strategy and implementation of service design. You're truly at the center of it all. You have the opportunity to shape everything. As well as shaping the product, the US Mobile brand itself and … how we communicate is ever-evolving. You will have the opportunity to contribute to marketing initiatives and flex full-stack design skills from product design, marketing, and brand design, including illustrations needed to support this. We're growing fast and we're looking for someone exceptional to join our design team. The projects we are working … high expectation environment where the goal is always to produce the best solution. Honesty and willingness to accept and respond to feedback are critical. Role requirements Work within the design team and lead projects from the front, including interaction and interface, for new products and features Work closely with product and engineering teams to know what is possible and More ❯

Oval), inc. flexible days Type: Full-time (London-based) Salary: £60,000 - £70,000 Who I am and what I am looking for Hi, I'm JC, Head of Design at Zen Educate. I started sketching out the first versions of the product on evenings and weekends before we had a team, a logo, or an office. Now, I … lead our growing design function as we tackle more complex, ambitious, and impactful problems across both sides of the Atlantic. I'm looking for a Senior Product Designer who wants to do meaningful work at the intersection of service, system, and interface design. Someone who cares deeply about users, communicates clearly, thinks in flows not screens, and is … excited to partner closely with product, engineering, our commercial team and most importantly, our customers, to solve real-world problems in education. Design at Zen is about shaping problems, navigating ambiguity, collaborating with conviction - and crafting simple, scalable, elegant experiences that make a real difference. Here's what we value in our designers: Clarity over all - clear thinking, clear More ❯

SME within the Hippo engineering community to produce and ensure user-centred software is developed based on business requirements and following best practice Work collaboratively with colleagues to explore, design and deliver solutions to client problems Maintain client relationships and troubleshoot issues through collaboration Design and manage software development and deployment pipelines resolving issues and potential bottlenecks before … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

new navigation models and site structures and validating them through tools such as cardsorting and tree test surveys. - Evaluating and conducting reviews of existing products for usefulness, usability, visual design, content and branding to create value for the RNLI and improve the user experience. - Helping to identify new research techniques and find ways to constantly improve processes, templates and … guidelines for the user centred design process. - Supporting on the RNLI User Experience strategy and be an ambassador for user experience across the organisation by sharing your knowledge with the wider RNLI and helping teams to incorporate users into their projects. About you To be our User Experience Specialist, you'll need significant and relevant experience of user centric … design with the majority in industry/agency rather than academia, with a portfolio of case studies demonstrating the design of great user experiences for products and services working with large and complex organisations, communicating across all relevant levels and ensuring all primary stakeholders are aware of the benefits of UX. We look for: - Proven experience with a More ❯

new navigation models and site structures and validating them through tools such as cardsorting and tree test surveys. - Evaluating and conducting reviews of existing products for usefulness, usability, visual design, content and branding to create value for the RNLI and improve the user experience. - Helping to identify new research techniques and find ways to constantly improve processes, templates and … guidelines for the user centred design process. - Supporting on the RNLI User Experience strategy and be an ambassador for user experience across the organisation by sharing your knowledge with the wider RNLI and helping teams to incorporate users into their projects. About you To be our User Experience Specialist, you'll need significant and relevant experience of user centric … design with the majority in industry/agency rather than academia, with a portfolio of case studies demonstrating the design of great user experiences for products and services working with large and complex organisations, communicating across all relevant levels and ensuring all primary stakeholders are aware of the benefits of UX. We look for: - Proven experience with a More ❯