26 to 50 of 146 Service Design Jobs in the UK

a complex programme, solution and engineering ecosystem focussing on areas of responsibility but ensuring to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people … safety, listens to people, and advocates for change and innovation. Delivery focus - enabling and supporting the implementation of project elements, proof of concepts and other technical deliverables through to service acceptance. Collaborative mindset working with the customer and end-users, programme leadership team, project management, technical area leads and engineers, security and service disciplines while aligned to SAFe … based iterative programme execution. Required Skills: Technical Design Infrastructure design (on premise and ideally some cloud experience) Application integration, hosting, and support Modernisation of capability (Systems, Security, Applications, Platforms) Experience of infrastructure Virtualised and physical infrastructure Understanding of networking principles Storage technologies OS and Hypervisor management, including Microsoft, VMWare, and Linux (RHEL, Ubuntu) Data centre management principles Data More ❯

a complex programme, solution and engineering ecosystem focussing on areas of responsibility but ensuring to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people … safety, listens to people, and advocates for change and innovation. Delivery focus - enabling and supporting the implementation of project elements, proof of concepts and other technical deliverables through to service acceptance. Collaborative mindset working with the customer and end-users, programme leadership team, project management, technical area leads and engineers, security and service disciplines while aligned to SAFe … based iterative programme execution. Required Skills: Technical Design Infrastructure design (on premise and ideally some cloud experience) Application integration, hosting, and support Modernisation of capability (Systems, Security, Applications, Platforms) Experience of infrastructure Virtualised and physical infrastructure Understanding of networking principles Storage technologies OS and Hypervisor management, including Microsoft, VMWare, and Linux (RHEL, Ubuntu) Data centre management principles Data More ❯

a complex programme, solution and engineering ecosystem focussing on areas of responsibility but ensuring to keep the big picture in mind by building relationships within and outside the team. Design - accountable for a project specific High-Level Designs (HLDs) relating to the programme delivery which encompass multiple technologies and areas of expertise. Inclusive approach the solution lead encourages people … safety, listens to people, and advocates for change and innovation. Delivery focus - enabling and supporting the implementation of project elements, proof of concepts and other technical deliverables through to service acceptance. Collaborative mindset working with the customer and end-users, programme leadership team, project management, technical area leads and engineers, security and service disciplines while aligned to SAFe … based iterative programme execution. Required Skills: Technical Design Infrastructure design (on premise and ideally some cloud experience) Application integration, hosting, and support Modernisation of capability (Systems, Security, Applications, Platforms) Experience of infrastructure Virtualised and physical infrastructure Understanding of networking principles Storage technologies OS and Hypervisor management, including Microsoft, VMWare, and Linux (RHEL, Ubuntu) Data centre management principles Data More ❯

Senior/Lead Service Designer/User Researcher Contract Remote £450-£500pd We are seeking a highly skilled Senior or Lead Service Designer/User Researcher to join our team. The ideal candidate will have a strong background in service design, user research, and user experience, with a proven track record of delivering impactful solutions in … a government context. Key Responsibilities: Lead the design and implementation of service design initiatives, ensuring alignment with user needs and business objectives. Conduct user research to gather insights that inform design decisions and improve service delivery. Facilitate assessments and workshops that evaluate service design effectiveness, demonstrating strong Government Digital Service (GDS) credentials. … experiences. Collaborate with cross-functional teams in an Agile environment to iterate on designs and drive continuous improvement. Engage with stakeholders at various levels to deliver clear communication around design processes and outcomes. Qualifications: Proven experience as a Senior or Lead Service Designer/User Researcher, with strong GDS credentials. Demonstrated experience leading assessments, with the ability to More ❯

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and align … Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support, quality assurance, and handover planning to ensure services are deliverable and supportable across national and regional contexts Develop strong, trust-based relationships with project More ❯

# Lead Experience DesignerLondon, UKThoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work as part of multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. creatively solve the right problems. We work … collaboratively to deliver bespoke software and take on the most challenging problems our clients have. Job responsibilities You will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services. Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems. You will facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio level. Behind the scenes, you will apply various research methods such as context analysis, moderated interviews, experiments and user tests in order to clearly present your methods to More ❯

Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions. Key responsibilities include: Leading … the overall design vision and ensuring it aligns with business goals and programme objectives. Defining the approach and strategy for eliciting, prioritising, and managing requirements. Guiding multi-disciplinary teams-including user researchers, service designers, business analysts, and solution architects-to create coherent and effective designs. Managing relationships with design components of the End-to-End Change Lifecycle … E2ECL), ensuring integration with governance and processes. Ensuring designs meet established standards and frameworks, including GDS and other relevant guidance. Providing oversight and direction on design decisions, contributing to programme-level governance and design assurance. Identifying and proposing solutions to design challenges using user-centred, co-design, and innovative approaches. Advising senior programme leadership on the More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions (SAFE) for mission-critical control room operations-including for police, fire & rescue, and airports. As Service Operations Manager, you will lead the operations team serving our customers and work closely with engineers in the UK and Sweden. You will be responsible for maintaining and evolving … the SAFE platform and its supporting systems, services, and infrastructure. This is a strategic and hands-on role focused on ensuring consistent service quality, smooth delivery operations, and continuous improvement of operational processes. You will work alongside the Client Services and Support Team Manager-who handles frontline support-focusing on the end-to-end service lifecycle, including service design, transition, incident management, change coordination, and operational governance. Key Responsibilities Leadership & Strategy Collaborate with the Head of Operations to develop and implement strategic plans that enhance operational efficiency, service reliability, and customer satisfaction. Lead and coordinate the Service Operations team, fostering a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members, encouraging More ❯

Service Designer Location: Halifax - 2 days per week on-site Contract: 6 months initially, with strong potential for extension About the Role We're working with one of the UK's leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research-all focused-on redesigning how the bank captures and responds to customer needs. The team is delivering a needs capture tool-a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer … with multiple teams across the bank, and helping to ensure the product is insight-led, technically feasible, and aligned to business and user outcomes. What You'll Do Lead service design activities for a data-led product supporting customer needs assessment. Collaborate daily with UX designers, content designers, user researchers, and design analysts. Engage with wider delivery More ❯

Role Title: Service Design & Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £493.76 p/d Umbrella inside IR35 Role purpose/summary You will be involved in all aspects of Service Design & Transition across Client teams involved with the Project Delivery process. The role aim is … to assure delivery of first class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running. You will be responsible for carrying out assurance activities and client SD&T tasks and activities needed to ensure a successful and complete implementation. You will help the project delivery teams … to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision. You will contribute to the SD&T Community receiving and giving education to other client SD&T staff in Operational Best Practice, Patterns and Standards Specifically, the role objectives will be: Development of Support Model and Diagrams for components being delivered More ❯

Role Title: Service Design & Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to 493.76 p/d Umbrella inside IR35 Role purpose/summary You will be involved in all aspects of Service Design & Transition across Client teams involved with the Project Delivery process. The role aim is … to assure delivery of first class service components. SD&T processes provide support to the project delivery workstreams from start of project development lifecycle through to live running. You will be responsible for carrying out assurance activities and client SD&T tasks and activities needed to ensure a successful and complete implementation. You will help the project delivery teams … to proactively identify potential service risks and work with them to mitigate ongoing effects on Service provision. You will contribute to the SD&T Community receiving and giving education to other client SD&T staff in Operational Best Practice, Patterns and Standards Specifically, the role objectives will be: Development of Support Model and Diagrams for components being delivered More ❯

+ Benefits Sponsorship Available We're working with a global financial services leader to find a Head of Data Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a … scalable service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. What You'll Be Doing: Define and implement standards for how engineering teams deliver change across the data platform. Lead the creation of a "how-to" guidebook for data platform changes, ensuring consistency and safety. Design and embed a service transition framework to manage high volumes of change. Oversee change release and risk management, ensuring platform integrity and compliance. Collaborate with internal customers to gather feedback and continuously improve service delivery. Manage a growing team (starting with 2 experienced VPs, scaling to 8-10 over time). What You ' ll Bring: Strong experience More ❯

+ Benefits Sponsorship Available We're working with a global financial services leader to find a Head of Data Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a … scalable service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. What You'll Be Doing: Define and implement standards for how engineering teams deliver change across the data platform. Lead the creation of a "how-to" guidebook for data platform changes, ensuring consistency and safety. Design and embed a service transition framework to manage high volumes of change. Oversee change release and risk management, ensuring platform integrity and compliance. Collaborate with internal customers to gather feedback and continuously improve service delivery. Manage a growing team (starting with 2 experienced VPs, scaling to 8-10 over time). What You ' ll Bring: Strong experience More ❯

Job Title: Service Designer Contract Length: 6 months Location: Leeds Wellington Place (Hybrid) Day Rate: £300- £600 (Inside IR35) About Client: A leading UK financial services institution with a strong focus on innovation and digital transformation. The company is committed to delivering excellent customer experiences through advanced technology and robust IT infrastructure. They prioritize resilience, security, and continuous improvement … in their IT operations, making them a top employer for technology professionals. We're looking for an experienced Service Designer to help deliver seamless digital experiences and shape services that put customers first. What you'll do: Collaborate within agile teams to define priorities, outcomes, and scope. Shape initiatives using customer and market insight. Facilitate workshops and stakeholder discussions. … Conduct research and document current and future state services. Contribute to building a strong service design community. What we're looking for: Strong background in service design, design thinking, and user research . Skilled in journey mapping, prototyping, and stakeholder engagement . Confident working in agile environments . Excellent communication and collaboration skills. If this More ❯

with strong UX expertise to shape intuitive, impactful digital experiences. In this role, you will: Support Discovery & Strategy framing problems, testing ideas, and guiding your squad toward validated solutions. Design Holistic Experiences owning the end-to-end user journey, ensuring our products deliver real value and feel effortless to use. Conduct & Guide UX Research planning and running user interviews … usability testing, and embedding insights into every design decision. Facilitate Collaboration leading workshops and design sprints to align stakeholders and accelerate discovery. Balance Business & User Needs creating solutions that are desirable, feasible, and commercially viable. Elevate Design Quality raising the standard for design craft and UX thinking across your squad and the wider community. Champion Design … experimentation, user engagement, and continuous learning. About You You are a passionate, discovery-led designer with significant experience in large, regulated organisations. You bring: Depth in UX and product design , with breadth across service design, user research, content design, design systems, or strategy. The ability to inspire and deliver innovative solutions through cross-functional teamwork. More ❯

Digital Project Manager | Experience Design Team | HSBC Some careers grow faster than others. Some roles have greater impact than others. Make a difference. If you’re looking for a role that will help you stand out and make a difference, and fulfil your potential. Whether you want a career that could take you to the top, or simply take … you in an exciting new direction, this role offers opportunities, support and rewards that will take you further. Come and join a new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced Project Manager to be an essential part of one … deliver better experiences and improved outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and More ❯

Join us a Service Designer (AI) at Peregrine Resourcing. How Specialist Talent Works: At Peregrine, we find the best talent for our clients. As a permanent employee of Peregrine, with access to all our standard benefits, you will be deployed across our portfolio of clients as a specialist consultant, working on a wide array of complex projects across multiple … industries. The Role: Were seeking a Service Designer with experience in complex digital environments to help shape the end-to-end service experiences of AI-powered enterprise solutions. This role bridges technology and user-centered design, ensuring that services are intuitive, inclusive, and effective across the full lifecycle, from Discovery to Beta, following GDS standards. Key Responsibilities … Service blueprinting & design: Lead the creation of service blueprints, journey maps, and process flows that align user needs, business goals, and technical capabilities across enterprise-scale systems. GDS framework application: Apply GDS design principles and delivery standards across Discovery, Alpha, and Beta phaseschampioning evidence-based design, inclusive practices, and iterative development. End-to-end service More ❯

IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT … Service Transition Lead (SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana … services into live operations, ensuring the program transitions smoothly into service with appropriate measures and support. The core of this role will be to work collaboratively to assist in embedding a service management culture within the Project Life-Cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services … for projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and … ensure smooth transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of service management concepts and supply chains. Proven experience in operating model design for major IT systems. More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services … for projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and … ensure smooth transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of service management concepts and supply chains. Proven experience in operating model design for major IT systems. More ❯

World Class Defence Organisation is currently looking to recruit an IM International Service Lead subcontractor on an initial 12 month contract. Your base site can either be from the companies Bristol, Stevenage or Bolton office. This role will be a hybrid position – 2 days per week onsite and 3 days remote. The role will be supporting the Companies Poland … site and so will require travel to Poland once a month. This role would suit a candidate from an Information Management International Service Lead, IT Service Desk Manager or IT Service Delivery background. Hourly Rate: £60ph (Umbrella). Contract Duration: 12 Months initially and then ongoing and long-term thereafter. IM International Service Lead Job Description … Act as the UK Service Lead for workplace & infrastructure services primarily for the Polish organisation to ensure supporting the provision of an effective working environment. Responsibilities: To support the IM Overseas Service Manager to manage all planned and emerging service management activities within an International Footprint. To support the Poland IM Team to achieve effective, agile IT More ❯

must be eligible for SC Clearance and have at least 5 years' residence in the UK*** The ideal candidate will have experience in GDS projects and have experience of Service Design Requirements for the role Strong experience in user research, service design, or human-centred design Strong portfolio of research work demonstrating strategic impact, storytelling … and end-to-end capability Deep expertise in user-centred design principles and research methodologies Experience working within agile teams Skilled in planning, conducting, and analysing research independently Able to communicate findings clearly and influence decision-making at all levels Comfortable facilitating workshops and engaging senior stakeholders Familiarity with accessibility standards (e.g., WCAG) and inclusive research practices Understanding and … experience of Government Digital Services (GDS) Desirables Exposure to digital service delivery and integration with design systems Degree in User Research, Psychology, HCI, Anthropology, or a related discipline Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

Service Architect Overview Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and … transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services for projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and ensure smooth transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service More ❯