251 to 275 of 368 Service Design Jobs in the UK

Methods are currently looking for an SC Cleared Service Designer on a contract basis. Client: Government department Role: Service Designer Must hold active Security Clearance 4 months initial contract Day rate: £450 - £500 INSIDE IR35 Hybrid contract - occasional travel to either London, Birmingham, Manchester, Sheffield, Leeds, Newcastle More ❯

Methods are currently looking for an SC Cleared Service Designer on a contract basis. Client: Government department Role: Service Designer Must hold active Security Clearance 4 months initial contract Day rate: £450 - £500 INSIDE IR35 Hybrid contract - occasional travel to either London, Birmingham, Manchester, Sheffield, Leeds, Newcastle More ❯

A well-known council based in London is looking to recruit a Service Designer to support a large transformation programme. The ideal candidate will have a track record as a Service Designer, preferably with an understanding of user journeys within a council environment. Working with the Lead Service Designer, you will conduct research and analysis to understand More ❯

A well-known council based in London is looking to recruit a Service Designer to support a large transformation programme. The ideal candidate will have a proven track record as a Service Designer, ideally with an understanding of user journeys within a council environment. Working with the Lead Service Designer, you will conduct research and analysis to More ❯

We are seeking an experienced and dynamic Service Delivery Manager (known internally as an Operations Manager) to join our team in Stoke. This role is offered as office based. Regular travel will be required throughout the area. The role is full time working 37.5 hours per week usually Monday to Friday but 1 in 3 Saturdays are required on … and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role: As a Service Delivery Manager, you will be leading several services working to support victims across Staffordshire and Stoke-on-Trent. Currently these include the Staffordshire Victim Gateway, Harmony ASB and Mediation … service and the Restorative Justice service. You will ensure the provision of these high-quality services, maintain effective relationships with key stakeholders, and work alongside the Area Manager to promote and develop our victim services in the area. You will: Lead the service teams to deliver excellent and high quality support to victims of crime and major incidents More ❯

Job title: Customer Service Delivery Manager Ref 39986 Division: Retail Location: Hybrid - Walnut Court - SN2 8BN Contract type: Permanent Full/Part-time: Full-time Salary: Offering between £55,000 - £70,000 per annum dependent on experience, car allowance, bonus, healthcare, and other benefits Job grade: C Closing date: 06/06/2025 Looking for Resilient, Customer-Focused … Leadership with a Human Touch? Are you ready to play a key role in an exciting turnaround within a thriving customer service function? At Thames Water, we're seeking a hands-on, results-driven Customer Service Delivery Manager-someone who leads with credibility, empathy, and influence. You'll inspire through action and support your team through collaboration, not … control. In this role, you'll oversee our Billing Customer Service operations across multiple channels, including voice, email, webchat, WhatsApp, and social media. What you'll be doing as a Customer Service Delivery Manager You'll play a pivotal role in continuing the success of our established, high-performing team of over 300 FTEs. This isn't about More ❯

Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger More ❯

to define and deploy world class customer solutions using the ServiceNow platform. With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive organizational change and improvement. Providing process and technical expertise as a consulting service to clients; contributing … to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. Responsibilities: You will be a part of a team of specialists principally delivering ServiceNow solutions to … a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content. Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired state, and finally present the proposed solution. Building client understanding of ServiceNow functionality More ❯

Strategists at AKQA make our client's business their business. Working with client service, UX, creative, and tech teams, they are the voice of both the client's business and the consumer. Drawn from a variety of backgrounds and disciplines, our strategists develop and apply market insights, data and trends to communicate and drive innovation opportunities. As an Associate … in defining and delivering innovative digital products and services for our clients, working within a collaborative and dynamic team. With a sharp strategic mind and a passion for great design, you'll help clients navigate complexity, uncover opportunities, and define innovative products and services that set new standards in their industries. You will be a champion for user-centricity … and collaborate on leading the strategy team. ROLE REQUIREMENTS Lead Strategic Workstreams: Own the end-to-end experience and product strategy on key projects, from discovery and definition to design support and implementation oversight. Craft clear, compelling strategies that bridge user needs, business goals, and technological possibilities. Champion Human-Centred Design: Conduct, commission, and interpret qualitative and quantitative More ❯

joining an organisation that is about to embark upon its most ambitious programme of change yet. You will be a key member in a team of highly skilled Technology Service Engineers. You will own, design, develop and set strategy in your own specialist area of technology while working alongside other highly talented technology engineers. Reporting to the Technology … Service Manager, you will gain exposure at senior levels and be expected to navigate across directorate teams and work closely with 3 rd party suppliers. NHSBT has a very successful track record in benefits delivery. You will be joining an organisation that is used to working within a controlled methodology but will also have the opportunity to shape the … be required to actively manage infrastructure and server technology. The Wintel technology set includes Windows Server services hosted in VMWare, Azure and Oracle Cloud. Your duties will include : The design, build, configuration, administration, and support of infrastructure technologies such as compute, storage, networking, and operating systems based on Windows and Intel platforms. Support the delivery and maintenance of Wintel More ❯

XP engineering practices Developing within Digital First or GDS quality standards Ability to engage with stakeholders, understanding context and requirements, from diverse areas of a business including Product Management, Service Design, and Operations Introduction of new or improved processes in development environments Developing solutions using human-centred, research-driven, inclusive design practices Designing and implementing solutions using … service and event-based architectures Using testing tools for unit testing, including system test automation frameworks Cloud monitoring, telemetry, intelligence tools and processes, including Grafana Using written, verbal, and visual communication to explain complex topics concisely to both technical and non-technical audiences Incrementally replacing enterprise legacy systems Main Outcomes Lead development of new features for a major product … within the organisation . Lead the backend refactoring of RCIL (AT and CB) to use vanilla Lambda instead of NextJS. Contribute to the design and documentation of the external/public APIs for the products. Lead the BAU support for all products maintained by the domain. This includes live support, bug fixing and upgrading our software and platforms to More ❯

XP engineering practices Developing within Digital First or GDS quality standards Ability to engage with stakeholders, understanding context and requirements, from diverse areas of a business including Product Management, Service Design, and Operations Introduction of new or improved processes in development environments Developing solutions using human-centred, research-driven, inclusive design practices Designing and implementing solutions using … service and event-based architectures Using testing tools for unit testing, including system test automation frameworks Cloud monitoring, telemetry, intelligence tools and processes, including Grafana Using written, verbal, and visual communication to explain complex topics concisely to both technical and non-technical audiences Incrementally replacing enterprise legacy systems Main Outcomes Lead development of new features for a major product … within the organisation . Lead the backend refactoring of RCIL (AT and CB) to use vanilla Lambda instead of NextJS. Contribute to the design and documentation of the external/public APIs for the products. Lead the BAU support for all products maintained by the domain. This includes live support, bug fixing and upgrading our software and platforms to More ❯

Governance Technology Team , you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to … inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams. Job responsibilities Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation Analyze … refine the product or feature based on findings Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market Required qualifications, capabilities, and skills Experience More ❯

delivery partner for charities, social enterprises, and the public sector. Founded by Ross McCulloch, our award-winning Glasgow-based team brings deep expertise in digital strategy, website development, and service design for organisations that create social impact. We've trained thousands of charity professionals, empowering them to use digital tools and service design to drive real … social enterprises, and public sector organisations to achieve greater impact through digital innovation. Renowned for our collaborative and values-driven approach, we specialise in website development, digital strategy, and service design tailored to the unique needs of the third sector. Our commitment to inclusive, ethical, and user-centred solutions has earned us industry recognition and multiple awards, reflecting … Proficient with project management and CRM tools. Experience working with multidisciplinary teams and freelancers. Experience in the charity, social enterprise, or public sector. Knowledge of user-centred and content design principles. Values & Approach Passionate about using digital for social good. Committed to inclusive, open, and ethical working practices. Curious, adaptable, and continuously learning. Third Sector Lab is an equal More ❯

This role focuses on measuring, analyzing, and continuously improving the customer experience, helping integrate digital solutions that enhance both customer satisfaction and operational efficiency. Aligning with ITIL 4's Service Value Chain (SVC) and Service Design principles, it ensures support is seamless, effective, and adds measurable value to the customers. The position also requires strong collaboration with … other CX-oriented teams within Ubisoft to ensure that support topics are well integrated at all steps of the player journey, while supporting CRC Service Improvement teams in operational enhancements. Key Responsibilities Define and execute customer experience (CX) strategies that deliver measurable improvements to support interactions Monitor and analyze key performance indicators (KPIs) to identify trends, opportunities, and areas … for enhancement Design and maintain comprehensive customer journey maps with integrated feedback loops Support the broader CRC effort to "shift-left" and bring more self-serve options to relevant service requests Collaborate closely with product teams to ensure seamless customer experiences across all touchpoints Document and share customer support insights with relevant departments to improve company-wide service More ❯

Job Details: Lead Product Designer at Chambers and Partners (London/Hybrid) We are looking for a Lead Product Designer with a desire to join the Product Design team at Chambers and Partners, helping us differentiate the best legal talent when it really matters and improving the experience for Chambers' customers. Reporting into our Director of Experience Design, you will join our diverse product design team. You'll work day to day in a multidisciplinary product team, partnering with product managers, engineers, user research, data science, and product marketing to help bring to market a new product that creates more value for our customers as part of our transformation to become a leader in Data & Analytics. … business metrics. Partnering with PMs, engineers, data teams, other designers, and stakeholders across the company to deliver products and features from conception to launch - owning and leading the ideation, design, and validation phases. Communicating conceptual ideas, detailed designs, and rationales verbally and visually to a variety of audiences (team members, stakeholders, execs, and company-wide). Owning the success More ❯

at Accurx are technologists who love helping teams solve customer problems. As an Engineering Manager of one of our Product teams, you'll work closely with your product and design counterparts to lead the team responsible for a specific set of capabilities within the Accurx product. You'll collaborate with diverse stakeholders across the business, including engineering leadership, security … deep understanding of the systems your team owns and how they fit into our wider technical landscape. Shape the team's vision, goals, and priorities in collaboration with Product, Design, and Engineering stakeholders. Set the strategic direction for your team, using both your technical expertise and the team's knowledge to ensure impactful delivery. Represent the team's decisions … maintains a sustainable and effective approach to system health, monitoring, and alerting. Promote best practices for quality, tech debt management, and roadmap delivery. Support incident management and ensure reliable service operations. Line manage and support engineers, understanding their strengths, development areas, and aspirations. Provide feedback, growth opportunities, and maintain a high-performance culture. What the team say " I really More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC is looking for a hard-working Senior Performance Analyst, who can champion the use of analysis and insight to inform improvements to our online guidance. Theyll work as part of our GOV.UK team, helping to ensure that data shapes our key initiatives that … a real difference to improve services, influence decisions with evidence and data, and help to simplify the tax system for everyone. Plus, youll be part of a user-centred design practice/community that's breaking the mould of traditional government work. If youre a performance analyst who is looking for their next opportunity, wed love to hear from … members of the team can understand and carry out analysis to high standards, ensuring the insight we share is robust Collaborating with content designers, user researchers, interaction designers and service designers to identify relevant success metrics and ensure insight that you share is understood and can be used to inform improvements to the GOV.UK guidance Actively contribute to the More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC is looking for a hard-working Senior Performance Analyst, who can champion the use of analysis and insight to inform improvements to our online guidance. Theyll work as part of our GOV.UK team, helping to ensure that data shapes our key initiatives that … a real difference to improve services, influence decisions with evidence and data, and help to simplify the tax system for everyone. Plus, youll be part of a user-centred design practice/community that's breaking the mould of traditional government work. If youre a performance analyst who is looking for their next opportunity, wed love to hear from … members of the team can understand and carry out analysis to high standards, ensuring the insight we share is robust Collaborating with content designers, user researchers, interaction designers and service designers to identify relevant success metrics and ensure insight that you share is understood and can be used to inform improvements to the GOV.UK guidance Actively contribute to the More ❯

To apply direct for this role please visit Civil Service jobs and quote ref no. HMRC is looking for a hard-working Senior Performance Analyst, who can champion the use of analysis and insight to inform improvements to our online guidance. Theyll work as part of our GOV.UK team, helping to ensure that data shapes our key initiatives that … a real difference to improve services, influence decisions with evidence and data, and help to simplify the tax system for everyone. Plus, youll be part of a user-centred design practice/community that's breaking the mould of traditional government work. If youre a performance analyst who is looking for their next opportunity, wed love to hear from … members of the team can understand and carry out analysis to high standards, ensuring the insight we share is robust Collaborating with content designers, user researchers, interaction designers and service designers to identify relevant success metrics and ensure insight that you share is understood and can be used to inform improvements to the GOV.UK guidance Actively contribute to the More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no: 412756 HMRC is looking for a hard-working Senior Performance Analyst, who can champion the use of analysis and insight to inform improvements to our online guidance. Theyll work as part of our GOV.UK team, helping to ensure that data shapes our key initiatives … a real difference to improve services, influence decisions with evidence and data, and help to simplify the tax system for everyone. Plus, youll be part of a user-centred design practice/community that's breaking the mould of traditional government work. If youre a performance analyst who is looking for their next opportunity, wed love to hear from … members of the team can understand and carry out analysis to high standards, ensuring the insight we share is robust Collaborating with content designers, user researchers, interaction designers and service designers to identify relevant success metrics and ensure insight that you share is understood and can be used to inform improvements to the GOV.UK guidance Actively contribute to the More ❯

MongoDB, React, and TypeScript. Integrate and manage third-party APIs, including Meta’s API and a separate API for aggregating social media data. Contribute to system architecture and backend service design, including authentication and data flow across services. Deliver responsive, accessible, and performant web interfaces with Next.js and TailwindCSS. Collaborate with design, product, and engineering peers to More ❯

MongoDB, React, and TypeScript. Integrate and manage third-party APIs, including Meta’s API and a separate API for aggregating social media data. Contribute to system architecture and backend service design, including authentication and data flow across services. Deliver responsive, accessible, and performant web interfaces with Next.js and TailwindCSS. Collaborate with design, product, and engineering peers to More ❯

Introduction Are you passionate about designing and developing User Interfaces? Would you like to create remarkable user experiences and user interfaces? If you want to design and develop innovative and intuitive front ends for a wide variety of clients then Cambridge Consultants is the place for you. Your role You will get to work with teams of software engineers … front-end developers, user experience and service designers, mathematicians, tests engineers and DevOps specialists. There is no single technology stack, as we will use whatever tool best fits each project, but you can expect to encounter Typescript, Swift, Python; generative AI and Gitlab CI. You will work with other front end developers, UI and UX designers, and technical leaders … to grow our capability in excellent UI development, tools, processes and techniques. What you'll be doing Design and build data visualisations and to deliver ambitious and creative solutions for projects. Work as a part of our team to plan and deliver top-notch digital services that help our clients achieve their goals. Stay up-to-date with the More ❯

Voice Engineer Expert (MS-720 or equivalent) Avaya certifications (ACSS, ACIS) or similar vendor credentials Experience with compliance voice recording platforms (e.g., NICE, Verint, ASC, RedBox) Familiarity with managed service transitions or service design frameworks (e.g., ITIL, TOGAF) Deliverables: A comprehensive, reference-quality migration and transformation report (PDF + associated artefacts) Visio diagrams of current and target More ❯