251 to 275 of 292 Service Design Jobs in the UK

and secure executive sponsorship for pilots and proofs of concept. Establish and maintain architectural standards and patterns to guide implementation across operational and technology domains. Ensure end-to-end service designs are aligned with strategic goals, architectural principles, and governance frameworks. Provide architectural assurance, challenge assumptions where necessary, and mentor team members to promote best practices. Support procurement processes More ❯

through our diverse collection of Network Members. Consisting of a varied range of internet-era skills and disciplines within the digital space; The Network includes specialists in everything from Service Designers to User Researchers to Product and Delivery Managers to Tech & Data Specialists to . Our Network Members are an integral part of how Public Digital operates. We are More ❯

strategic priorities. Key Responsibilities of the Interim Housing Needs Research and Data Analyst: Lead on managing, interpreting and reporting complex housing data to monitor outcomes, highlight challenges, and inform service design Deliver robust Power BI dashboards and T-SQL solutions to support intelligent performance management across Housing Needs Partner across departments and with external stakeholders to align strategy … and insight, supporting the delivery of our Homelessness and Rough Sleeping Strategy Shape service improvements through data-driven innovation, enabling smarter, more preventative housing interventions Coordinate the delivery of statutory returns, Freedom of Information requests, and internal performance reports to senior officers, elected members, and government bodies Support system development, ensuring business continuity for critical data services Skills and More ❯

strategic priorities. Key Responsibilities of the Interim Housing Needs Research and Data Analyst: Lead on managing, interpreting and reporting complex housing data to monitor outcomes, highlight challenges, and inform service design Deliver robust Power BI dashboards and T-SQL solutions to support intelligent performance management across Housing Needs Partner across departments and with external stakeholders to align strategy … and insight, supporting the delivery of our Homelessness and Rough Sleeping Strategy Shape service improvements through data-driven innovation, enabling smarter, more preventative housing interventions Coordinate the delivery of statutory returns, Freedom of Information requests, and internal performance reports to senior officers, elected members, and government bodies Support system development, ensuring business continuity for critical data services Skills and More ❯

Service Designer - UK WIDE - Remote - Multiple roles - Public Sector (GDS) Description for the Service Designer:- This is a fantastic opportunity with an international management consulting company, who are looking to fill multiple Service Designer roles (Intermediate) to help deliver innovative digital solutions to a number of end clients in the UK (Large scale digital transformation Projects in … and will be based from home, however client visits will be necessary for meetings but these will be fully funded (1-2 days a month). Experience for the Service Designer roles:- 18mths+ commercial experience in a Service Designer role Public Sector including GDS experience (Government Digital standards) Lived in the UK for the last 5yrs (to get … Security Clearance) Salary for the Service Designer roles on offer is up to £55,000 dependent on experience + an excellent benefits package, Fantastic training and proper career development plans. Service Designer- UK Wide - Digital Services, UK WIDE (Remote More ❯

or build long-term relationships. Exposure to commercial conversations such as proposals, pricing, or contract scoping, or a desire to develop confidence in this area. Familiarity with platform thinking, service design, or systems architecture across complex domains. Contributed to internal initiatives, technical communities, or mentoring programmes - within your organisation or externally. Awareness of private equity-backed or mid … holiday voucher for the value of £1000 after 5 years of service. 8% pension top-up or a holiday voucher for the value of £2000 after 8 years of service Employee assistance program (EAP), including access to wellbeing support (counselling, therapy) Enhanced parental leave - Supporting you and your family with more time and flexibility when it matters most. Electric More ❯

effectively, including AI-led initiatives. Responsibilities: Map and understand current customer processes and workflows Facilitate and run workshops to gather insights and align stakeholders Identify gaps, pain points, and service opportunities across user journeys Design end-to-end service experiences, considering implementation needs Collaborate with Product, PMs, and Architecture teams to shape how solutions are delivered Use … AI tools and analysis to help process and understand internal documentation Translate complex internal systems into usable service maps and documentation Work with implementation teams to build a better customer onboarding experience Confidently chase stakeholders and gather the information needed independently Skills: Proven experience as a Service Designer in B2B or enterprise environments Strong experience with service mapping, workflow analysis, and process design Excellent workshop facilitation and stakeholder engagement skills Ability to operate independently and chase down information across teams Experience working with architects and project managers on delivery projects Strong documentation and communication skills Familiarity with using AI tools for content/process analysis is a plus If you’re a hands-on Service More ❯

often complex and high-impact, so we need people who can bring clarity where there is uncertainty and craft content that makes a real difference. What you'll do Design and deliver user-centred content across digital and offline channels, ensuring it is clear, concise, and accessible. Apply evidence-based approaches to content design, using insights from research … and data to inform decisions. Work closely with user researchers, service designers, and interaction designers to ensure content is fully integrated into the user experience. Develop content strategies that align with project goals and meet user needs. Simplify complex policy or technical information into content that is easy to understand and act on. Participate in agile ceremonies, contribute to … feedback. Engage with stakeholders to gather requirements, present content solutions, and secure buy-in. Create inclusive content that adheres to GDS standards and accessibility guidelines. Represent and defend content design decisions at different stages of the project lifecycle. Share best practice, mentor others, and contribute to the wider content and design community. What we're looking for You More ❯

often complex and high-impact, so we need people who can bring clarity where there is uncertainty and craft content that makes a real difference. What you'll do Design and deliver user-centred content across digital and offline channels, ensuring it is clear, concise, and accessible. Apply evidence-based approaches to content design, using insights from research … and data to inform decisions. Work closely with user researchers, service designers, and interaction designers to ensure content is fully integrated into the user experience. Develop content strategies that align with project goals and meet user needs. Simplify complex policy or technical information into content that is easy to understand and act on. Participate in agile ceremonies, contribute to … feedback. Engage with stakeholders to gather requirements, present content solutions, and secure buy-in. Create inclusive content that adheres to GDS standards and accessibility guidelines. Represent and defend content design decisions at different stages of the project life cycle. Share best practice, mentor others, and contribute to the wider content and design community. What we're looking for More ❯

responsibility for the quality of support they provide. Effective communication skills with the people we support, staff teams, families, and external care professionals. Ability to create and deliver robust service designs, support strategies, and risk assessments while managing individual budgets. Excellent organisational skills with the ability to prioritise workload and work under pressure. SVQ Level 3 in Health and More ❯

SC Service Designer Shape the Future of Public Digital Services Hybrid Remote - Occasional Travel to London, Manchester or Glasgow Up to £55k base Are you a creative and strategic Security Cleared Service Designer ready to make a real difference? Were partnering with a leading digital consultancy renowned for transforming services across the UK and internationally to find exceptional … Service Designers for a high-impact, long-term government project. If youve worked with GDS standards and thrive on designing services that genuinely improve lives, this could be your next big step. Why This Role Stands Out: Flexible Hybrid Work: Mostly remote, with infrequent visits to client HQs in London, Manchester, or Glasgow. Purpose-Driven Projects: Help design … Up to £55k plus a clear route to advancement. What Youll Bring: Security Cleared currently - This is a non negotiable GDS Know-How: Hands-on experience with Government Digital Service standards and full end-to-end service design. Visual Storytelling: Able to turn complex journeys into clear, compelling visuals that speak to all audiences. Agile Mindset: Comfortable working More ❯

yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … facing products and services. Your work will directly support the delivery of accessible, usable, and inclusive digital experiences for citizens. You will collaborate with multidisciplinary teams including user researchers, service designers, developers, and policy experts. You'll be expected to uphold the principles of the GOV.UK content style guide and contribute to agile delivery teams across the entire product … cycle. Key Responsibilities Research & Discovery - Conduct content audits, analyse user needs, and assess the content requirements of public sector services. Content Strategy - Develop and manage content strategies aligned with service and user goals. User-Centered Design - Write and iterate content based on user research, testing feedback, and analytics. Collaboration - Work closely with stakeholders, designers, developers, and policy teams More ❯

yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … facing products and services. Your work will directly support the delivery of accessible, usable, and inclusive digital experiences for citizens. You will collaborate with multidisciplinary teams including user researchers, service designers, developers, and policy experts. You'll be expected to uphold the principles of the (url removed) content style guide and contribute to agile delivery teams across the entire … lifecycle. Key Responsibilities Research & Discovery - Conduct content audits, analyse user needs, and assess the content requirements of public sector services. Content Strategy - Develop and manage content strategies aligned with service and user goals. User-Centered Design - Write and iterate content based on user research, testing feedback, and analytics. Collaboration - Work closely with stakeholders, designers, developers, and policy teams More ❯

to take ownership and responsibility for the quality of support they provide. Communicate effectively with the people we support, staff teams, families, and external care professionals. Create and implement service designs, support strategies, and risk assessments while managing individual budgets. Prioritise workload effectively and work under pressure. Hold SVQ Level 3 in Health and Social Care or equivalent. Possess More ❯

of the UK's leading human-centred digital consultancies. You'll work on public sector services that have real impact - from healthcare to justice to local government - helping to design accessible, inclusive, and meaningful experiences. If you're passionate about research-led design, collaborating with multidisciplinary teams, and delivering services aligned to GDS standards, we'd love to … from you. What you'll be doing Designing user journeys, wireframes, and prototypes that meet real user needs Conducting and synthesising user research across diverse audiences Collaborating with researchers, service designers, developers, and delivery teams Advocating for accessibility, inclusion, and evidence-based design Supporting projects through discovery, alpha, beta, and live phases What we're looking for Proven … experience designing end-to-end digital services Comfortable working in Agile teams on complex public sector or healthcare projects Strong knowledge of UCD principles, usability testing, and interaction design Experience with GDS standards and government service delivery (desirable) Skilled in tools like Figma, Miro, and accessibility checkers The Package Up to £70,000 base salary 25 days' holiday More ❯

yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … collaborative, high-performing environment. Drive Stakeholder Collaboration: Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Promote Innovative Thinking: Encourage and lead the design and implementation of forward-thinking solutions that drive customer and business impact. Navigate Risk Effectively: Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes. … to project work, accelerating delivery and insight. Nice to have: Discovery & Alpha Project Involvement: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. GDS Familiarity: Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications: A degree or equivalent qualification related to the area you More ❯

yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering … collaborative, high-performing environment. Drive Stakeholder Collaboration: Foster strong, transparent relationships with stakeholders at all levels, ensuring continuous alignment and shared goals. Promote Innovative Thinking: Encourage and lead the design and implementation of forward-thinking solutions that drive customer and business impact. Navigate Risk Effectively: Proactively identify, assess, and manage risks and issues, maintaining delivery momentum and safeguarding outcomes. … to project work, accelerating delivery and insight. Nice to have: Discovery & Alpha Project Involvement: Background in leading or contributing to Discovery and Alpha phases, including user research, prototyping, and service design. GDS Familiarity: Experience working within UK government digital frameworks and adherence to GDS service standards. Qualifications & Certifications: A degree or equivalent qualification related to the area you More ❯

working with a trusted global innovator with over 100,000 professionals in 50+ countries, helping them find a Lead UX Designer with GDS experience to deliver transformation within a design studio dedicated to humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. The Role As a … a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS … service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a consistent UX strategy across products and ensure design intent is preserved through development. You’ll get to work on apps and services used by thousands (sometimes millions) of More ❯

working with a trusted global innovator with over 100,000 professionals in 50+ countries, helping them find a Lead UX Designer with GDS experience to deliver transformation within a design studio dedicated to humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. The Role As a … a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS … service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a consistent UX strategy across products and ensure design intent is preserved through development. You’ll get to work on apps and services used by thousands (sometimes millions) of More ❯

of the role: Application Development Lead a team developing and maintaining a small number of custom Angular-based web applications, deployed via Azure. Ensure strong front-end UX, responsive design, and secure connectivity with back-end APIs. Direct the analysis, planning, and managed retirement of outdated systems-ensuring functionality is transitioned without disruption. GenAI Drive the end-to-end … engineering of generative-AI solutions-designing, building and operationalising pipelines that harness Claude (via Databricks), Azure OpenAI Service and ChatGPT-while enforcing robust security, governance and monitoring to deliver scalable, business-value-driven outcomes. Integration Deliver integration of internal systems and external vendor technology including BlackRock eFront, Intapp Dealcloud, CEPRES and a range of other market leading private markets … SaaS firms, adopting a range of technologies and techniques including microservices, RESTful APIs, and asynchronous pub/sub interfaces Champion scalable, reusable service designs using event-driven and decoupled principles. B2B API platform Architect and lead the development of Pantheon's secure, scalable B2B API platform to provide data to external consumers including clients and other stakeholders (legal firms More ❯

We're now looking to grow the team and hire a service designer to support the council's Temporary Accommodation and Homelessness transformation programme. About the programme The Temporary Accommodation and Homelessness transformation programme is a new programme of work. It pulls in expertise from inside and outside of the council, to address issues of demand, supply and income … working with our Benefits and Homeless Prevention Service, Strategic Property Services, and Financial Services. The aim is to transform how we deliver our services for homeless residents in the future. It's an essential programme that will improve how we support vulnerable residents and reduce costs for the council. About the role As a Service Designer in this … Visualise and prototype services and interactions, using a range of methods - Help teams understand the wider context of what they're working on and how it fits into a service for residents - Interrogate, improve and create the backend systems and processes needed to support services - Use and create new design patterns - Identify insights and needs, and translate them More ❯

User Researcher Government | GDS Remote | Inside IR35 | £400 SR2 is supporting a consultancy delivering a high-impact digital service for a central government client. As part of this, we’re looking for a User Researcher to join a growing multidisciplinary team.This role will be critical in shaping user-centred design decisions through discovery and into early delivery phases. … You’ll work closely with service designers, content designers, BAs, and delivery leads to ensure user needs are at the heart of everything built. Experience Required: Good background in qualitative and quantitative user research techniques. Experience working in agile delivery teams within the public sector or on GDS-aligned projects. Skilled at planning and executing user research activities across … service phases (especially discovery/alpha). Comfortable engaging with a wide range of users and stakeholders. Able to translate insights into clear, actionable findings that inform design and delivery. Familiar with projects that have involved legislative change Experience with GDS standards, GOV.UK design principles and service assessments is highly desirable. Overview: Start ASAP (within More ❯

month contract with a high change of extension. Role Overview: The User Researcher will be responsible for understanding the needs and behaviours of users interacting with the government service's application processes. They will ensure that user insights drive the design and development of the new cloud-hosted system, enabling a seamless and efficient experience that aligns with … the Digital Scotland Service Standard. Key Responsibilities: Plan, design, and conduct user research to gather insights on user needs, behaviours, and pain points. Use a variety of research methods, including interviews, usability testing, surveys, and data analysis. Collaborate with service designers and business analysts to translate user insights into actionable recommendations. Advocate for users and ensure their … ensure all users are considered. Key Skills and Experience: Experience conducting user research in digital transformation projects. Strong knowledge of qualitative and quantitative research methods. Familiarity with Digital Scotland Service Standard and its application in government projects. Excellent communication and stakeholder engagement skills. Experience working in multidisciplinary teams. Knowledge of accessibility standards and inclusive design practices. Office location More ❯

Job Description: We are looking for a strong UI/UX professional who can design with a strategic mindset and create experiences that deliver measurable business value. Key Responsibilities: Lead and contribute to discovery-phase design activities Conduct user interviews, synthesize insights, and define user needs Translate research findings into wireframes, user flows, and prototypes Collaborate with service designers, developers, and product managers in a squad-based environment Facilitate workshops and design collaboration using tools like Miro and Slack Deliver UI design assets using tools like Figma and Adobe XD Ensure a seamless end-to-end user experience through iterative design and validation Required Skills and Experience: Strong hands-on experience with both UX … research and UI design Proficient in tools such as Miro, Slack, Adobe XD, and Figma Experience working in agile, cross-functional teams or squads Ability to plan and conduct user interviews and usability testing Platform-agnostic mindset with a focus on user-centric design More ❯

Job Description: We are looking for a strong UI/UX professional who can design with a strategic mindset and create experiences that deliver measurable business value. Key Responsibilities: Lead and contribute to discovery-phase design activities Conduct user interviews, synthesize insights, and define user needs Translate research findings into wireframes, user flows, and prototypes Collaborate with service designers, developers, and product managers in a squad-based environment Facilitate workshops and design collaboration using tools like Miro and Slack Deliver UI design assets using tools like Figma and Adobe XD Ensure a seamless end-to-end user experience through iterative design and validation Required Skills and Experience: Strong hands-on experience with both UX … research and UI design Proficient in tools such as Miro, Slack, Adobe XD, and Figma Experience working in agile, cross-functional teams or squads Ability to plan and conduct user interviews and usability testing Platform-agnostic mindset with a focus on user-centric design More ❯