51 to 75 of 156 Service Design Jobs in the UK

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services … for projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and … ensure smooth transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of service management concepts and supply chains. Proven experience in operating model design for major IT systems. More ❯

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services … for projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and … ensure smooth transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of service management concepts and supply chains. Proven experience in operating model design for major IT systems. More ❯

World Class Defence Organisation is currently looking to recruit an IM International Service Lead subcontractor on an initial 12 month contract. Your base site can either be from the companies Bristol, Stevenage or Bolton office. This role will be a hybrid position – 2 days per week onsite and 3 days remote. The role will be supporting the Companies Poland … site and so will require travel to Poland once a month. This role would suit a candidate from an Information Management International Service Lead, IT Service Desk Manager or IT Service Delivery background. Hourly Rate: £60ph (Umbrella). Contract Duration: 12 Months initially and then ongoing and long-term thereafter. IM International Service Lead Job Description … Act as the UK Service Lead for workplace & infrastructure services primarily for the Polish organisation to ensure supporting the provision of an effective working environment. Responsibilities: To support the IM Overseas Service Manager to manage all planned and emerging service management activities within an International Footprint. To support the Poland IM Team to achieve effective, agile IT More ❯

must be eligible for SC Clearance and have at least 5 years' residence in the UK*** The ideal candidate will have experience in GDS projects and have experience of Service Design Requirements for the role Strong experience in user research, service design, or human-centred design Strong portfolio of research work demonstrating strategic impact, storytelling … and end-to-end capability Deep expertise in user-centred design principles and research methodologies Experience working within agile teams Skilled in planning, conducting, and analysing research independently Able to communicate findings clearly and influence decision-making at all levels Comfortable facilitating workshops and engaging senior stakeholders Familiarity with accessibility standards (e.g., WCAG) and inclusive research practices Understanding and … experience of Government Digital Services (GDS) Desirables Exposure to digital service delivery and integration with design systems Degree in User Research, Psychology, HCI, Anthropology, or a related discipline Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/… planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as … usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for More ❯

Service Delivery Architect | Consultancy | £600-£700 (IIR35) | Remote (Occasional client visits) | 6-12 months Our client is looking or a Service Delivery Architect to join the team on an exciting project. You'll play a key role in ensuring the successful design and delivery of IT services and solutions for our client. You will work closely with … cross-functional teams, manage stakeholder expectations, and drive the seamless implementation of new services. Your expertise will be instrumental in shaping the delivery strategy, optimising service performance, and ensuring outcomes align with the client's business needs. Key Responsibilities: Design and deliver service architecture solutions, ensuring they meet business requirements and are delivered on time, within budget … and to the highest quality. Collaborate with business, technical, and operational teams to create and maintain scalable, secure, and resilient service architectures. Work closely with stakeholders to gather requirements and translate them into technical specifications. Provide leadership and guidance on the adoption of best practices and frameworks for service delivery. Ensure compliance with relevant regulations, standards, and policies More ❯

controls are managed. The role focuses on designing and developing user-centred services that reduce friction and manual effort, while promoting cultural change across the organisation. You'll lead service development efforts, create journey maps and blueprints, and embed design thinking into engineering workflows to deliver meaningful, iterative solutions. Key Responsibilities Use Figma and other tools to create … intuitive wireframes, prototypes, and mock-ups that reflect user-centred design principles. Facilitate design thinking workshops and translate complex business requirements into elegant, user-friendly service solutions. Conduct user research, usability testing, and feedback analysis to inform service development. Present service concepts and progress confidently to stakeholders at all levels. Stay current with service design and development trends, introducing innovative solutions that enhance user experience and business outcomes. Manage stakeholder relationships and ensure user needs are prioritised throughout the development process. Essential Criteria Proven experience as a Service Designer/Developer, with a track record of driving business outcomes through innovative service solutions. Strong expertise in journey mapping and service More ❯

controls are managed. The role focuses on designing and developing user-centred services that reduce friction and manual effort, while promoting cultural change across the organisation. You'll lead service development efforts, create journey maps and blueprints, and embed design thinking into engineering workflows to deliver meaningful, iterative solutions. Key Responsibilities Use Figma and other tools to create … intuitive wireframes, prototypes, and mock-ups that reflect user-centred design principles. Facilitate design thinking workshops and translate complex business requirements into elegant, user-friendly service solutions. Conduct user research, usability testing, and feedback analysis to inform service development. Present service concepts and progress confidently to stakeholders at all levels. Stay current with service design and development trends, introducing innovative solutions that enhance user experience and business outcomes. Manage stakeholder relationships and ensure user needs are prioritised throughout the development process. Essential Criteria Proven experience as a Service Designer/Developer, with a track record of driving business outcomes through innovative service solutions. Strong expertise in journey mapping and service More ❯

Service Designer Leeds/Remote Outside IR35, Competitive Market Rate An opportunity to join a well established digital consultancy delivering impactful services across the UK public sector. You'll be working on a major healthcare initiative, supporting the discovery and design of accessible, user centred digital services within a multi disciplinary agile team. Service Designer Responsibilities: Lead … service design activities through discovery, alpha and beta stages Apply the GDS framework to shape services that meet user needs and policy goals Create and communicate service blueprints, user journeys and experience maps Collaborate with researchers, content designers, developers and product teams Advocate for inclusive, evidence-based design approaches across teams and stakeholders Service Designer … Requirements: Strong knowledge of the GDS framework and experience across discovery, alpha and beta phases Previous delivery experience on public sector or digital projects Skilled in service mapping, stakeholder engagement and user-centred design Ability to work in cross-functional agile teams in fast-paced environments We are an equal opportunities employer and welcome applications from all suitably More ❯

Service Designer Digital Transformation B2B Portal A global Telecoms client is undertaking a major transformation of a long-standing B2B customer portal. This role will focus on the transformation of this legacy system to meet the needs and demands of todays customers. Youll not only identify opportunities for improvement but also make actionable recommendations and see them through to … delivery. Key Responsibilities: Leading on service design and business analysis activities for the B2B customer portal transformation Reviewing legacy processes and proposing innovative, practical improvements Acting as a trusted advisor to stakeholders, guiding them on what to do and how to approach this type of digital/software transformation Collaborating across business and technical teams to ensure solutions … meet both customer and business needs Driving continuous improvement to deliver a seamless and modern customer experience What were looking for Strong Business Analysis background , with progression into Service Design Experience in digital/software transformation within Telecoms Previous experience with a major telco is highly desirable Proven ability to influence, manage, and engage stakeholders at all levels More ❯

Outside IR35 - DV Cleared Strategic Service Design Lead - 3-6 months+ - Remote Please note: This role requires a current and active DV Clearance, unfortunately, applications without this cannot be considered. Looking for a Strategic Design Lead who will coordinate business requirements across all stakeholders, providing strategic direction and guidance across design functions click apply for full More ❯

Service Delivery Manager Salary: £45,000 £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We re looking for a Service Delivery Manager to their team and play a key … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It s a hands-on role where you ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You ll Do Be the main point of contact for … service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes Travel to More ❯

Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play a key … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact for … service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes Travel to More ❯

elicitation mapping user journeys, gathering insights, and turning them into actionable product decisions. Collaborate with UX experts to test prototypes and validate solutions with real customers. Use Agile and Design Thinking to create products that deliver real business value. Champion the voice of the customer, ensuring usability, adoption, and ROI at every stage. What were looking for 4+ years … experience in a Product Management role. A strong track record of product discovery, delivery and launch . Deep experience in customer journey mapping, requirements gathering and service design . Skilled at bringing teams and stakeholders together to consensus on design, scope, and implementation. A natural collaborator with excellent communication and relationship-building skills. Experience in B2B or … and help us build something exceptional. SEO Keywords included: Product Manager Jobs Leeds | Product Manager Jobs Manchester | Hybrid Product Manager | Customer Journey Product Manager | Agile Product Manager | Requirements Gathering | Service Design | UX Product Manager | Digital Product Manager | Product Owner More ❯

chain solutions provider. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. World Wide Technology EMEA. has an opportunity available for a Service Delivery Architect to cover the full lifecycle of project delivery (from pre-sales to implementation) as well as supporting the growth of the team through refinement of our service offerings. The role is broader than just ITSM, and will require previous exposure to enterprise architecture disciplines. Clients range from Fortune 100 to startups. Duties and responsibilities Define, design and implement client operating models and solution specific service models Deliver structured assessments for clients covering a range of service related domains, from ITSM maturity to MSP … contractual compliance Capture operational requirements and trace them through to design, build and implementation (Service Design & Transition) Develop operational governance frameworks reporting, compliance, risk, skills, communication Organisational design and transformation Support clients to navigate MSP transitions (outsource, insource) Developing and evolving the teams service offerings Promoting the teams service offerings to internal account teams More ❯

role before applying. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. World Wide Technology EMEA. has an opportunity available for a Service Delivery Architect to cover the full lifecycle of project delivery (from pre-sales to implementation) as well as supporting the growth of the team through refinement of our service offerings. The role is broader than just ITSM, and will require previous exposure to enterprise architecture disciplines. Clients range from Fortune 100 to startups. Duties and responsibilities Define, design and implement client operating models and solution specific service models Deliver structured assessments for clients covering a range of service related domains, from ITSM maturity to MSP … contractual compliance Capture operational requirements and trace them through to design, build and implementation (Service Design & Transition) Develop operational governance frameworks reporting, compliance, risk, skills, communication Organisational design and transformation Support clients to navigate MSP transitions (outsource, insource) Developing and evolving the teams service offerings Promoting the teams service offerings to internal account teams More ❯

Business Analyst on behalf of Luton Borough Council. Main purpose of position: As a Business Analyst you'll work alongside our product team (including user researchers, content designers, a service designer and project and product managers) to manage the business analysis processes for new digital products, including processes mapping, defining user and business needs and business requirements for Luton … low code platform. You'll work closely with teams and senior stakeholders across the organisation to understand needs, designing and running workshops, interviews and other analysis activities, supporting the design of new services and processes that ensure users can complete their goals and that our digital services support the delivery of Luton 2040. This will include working with service … of the Council to understand their business processes and document their needs and requirements, using workshops, one to one meetings and a variety of other engagement formats. Engage with service areas across the organisation to help them understand agile ways of working as well as the business analyst's skill set, and to help them articulate the possibilities in More ❯

Senior Service Designer Remote Initial 3 Month Contract £450 - £500 BPSS Outside IR35 We are seeking a highly skilled Service Designer to join our dynamic team. The ideal candidate will be responsible for designing and enhancing services, ensuring they meet user needs and align with business goals. The successful applicant will have a strong understanding of user-centred … design principles and methodologies, as well as experience in delivering services that are efficient, effective, and enjoyable for users. Key Responsibilities: - Collaborate with stakeholders to identify user needs and service requirements. - Conduct user research, including interviews, surveys, and usability testing, to gather insights and inform design decisions. - Create service blueprints, user journey maps, and prototypes to … visualise service delivery processes. - Work closely with cross-functional teams, including developers, product managers, and business analysts, to ensure service designs are feasible and aligned with business objectives. - Develop and maintain design standards and guidelines to ensure consistency across services. - Facilitate workshops and design sessions to engage stakeholders and gather feedback on service concepts. - Continuously More ❯

user experiences across our clients digital services. You'll conduct user research, develop wireframes and prototypes, test usability, and collaborate with cross-functional teams to turn insights into impactful design solutions. Key Responsibilities Design user journeys, wireframes, and interactive prototypes. Maintain design artefacts such as personas, storyboards, and service blueprints. Plan and conduct user research, usability … testing, and interviews. Champion accessibility and inclusive design, adhering to standards such as WCAG 2.1 AA. Collaborate with product managers, engineers, and QA teams to align on goals and functionality. Contribute to the evolution of the design system for consistent user experiences. Facilitate co-design workshops and share usability findings with stakeholders. Stay up to date with … industry trends, tools, and techniques. Mentor colleagues on user-centred design practices and support knowledge-sharing initiatives. What We re Looking For Proven/strong overall experience in UX, interaction design, and usability. Proven ability to create and iterate on user flows, wireframes, and prototypes. Hands-on experience with tools like Figma, Sketch, or Adobe XD. Experience conducting More ❯

user experiences across our clients digital services. You'll conduct user research, develop wireframes and prototypes, test usability, and collaborate with cross-functional teams to turn insights into impactful design solutions. Key Responsibilities Design user journeys, wireframes, and interactive prototypes. Maintain design artefacts such as personas, storyboards, and service blueprints. Plan and conduct user research, usability … testing, and interviews. Champion accessibility and inclusive design, adhering to standards such as WCAG 2.1 AA. Collaborate with product managers, engineers, and QA teams to align on goals and functionality. Contribute to the evolution of the design system for consistent user experiences. Facilitate co-design workshops and share usability findings with stakeholders. Stay up to date with … industry trends, tools, and techniques. Mentor colleagues on user-centred design practices and support knowledge-sharing initiatives. What We’re Looking For Proven/strong overall experience in UX, interaction design, and usability. Proven ability to create and iterate on user flows, wireframes, and prototypes. Hands-on experience with tools like Figma, Sketch, or Adobe XD. Experience conducting More ❯

user experiences across our clients digital services. You'll conduct user research, develop wireframes and prototypes, test usability, and collaborate with cross-functional teams to turn insights into impactful design solutions. Key Responsibilities Design user journeys, wireframes, and interactive prototypes. Maintain design artefacts such as personas, storyboards, and service blueprints. Plan and conduct user research, usability … testing, and interviews. Champion accessibility and inclusive design, adhering to standards such as WCAG 2.1 AA. Collaborate with product managers, engineers, and QA teams to align on goals and functionality. Contribute to the evolution of the design system for consistent user experiences. Facilitate co-design workshops and share usability findings with stakeholders. Stay up to date with … industry trends, tools, and techniques. Mentor colleagues on user-centred design practices and support knowledge-sharing initiatives. What We're Looking For Proven/strong overall experience in UX, interaction design, and usability. Proven ability to create and iterate on user flows, wireframes, and prototypes. Hands-on experience with tools like Figma, Sketch, or Adobe XD. Experience conducting More ❯

for, please go ahead and apply. We'd love to hear from you! About the Role We're seeking a talented Experience Designer to deliver impactful, end-to-end design solutions across a range of squads and products. You'll support both complex design challenges and tactical briefs-shaping product and service experiences that drive measurable value … for users and the business. As a cross-functional, full-stack designer, you'll create innovative, user-centred experiences by blending UX, UI, content, research, and service design. Your work will help elevate the overall quality of design while validating ideas through evidence-based design thinking and testing. You'll champion collaboration, uphold design best practices … and support governance standards-contributing to a strong, consistent design approach across teams. As part of a growing design team, you'll also play a pivotal role in building a positive, high-performing culture where continuous improvement and shared success are at the heart of how we work. Hargreaves Lansdown is going through an exciting period of change More ❯

Business Design Lead (Stakeholder Management & CRM) The Business Design Lead - CRM will work with teams to lead the design and optimisation of how our client understands and engages with their stakeholders. Bringing together that essential insight for impactful action. -Lead the business design of the ‘Understand Our Stakeholders’ initiative, working with stakeholders and the DDaT team … defining the key elements which will be critical including the data definitions, workflows and the roles/permissions.-Lead the engagement with internal stakeholders (including workshops) to design the key user journeys to create an end to end CRM journey and platform, which will work with other processes such as Case Management and for users across the business.-Engage … with teams across the organisation to understand current CRM usage and pain points -Strategic Process Design & Improvement – Ability to lead the team to map, analyse and redesign business processes with a focus on stakeholder engagement and regulatory effectiveness.-Proven experience in business process design or service design leadership roles. Familiarity with CRM platforms, ideally Microsoft Dynamics More ❯

redefine domestic heating solutions. Started three years ago, they are fully funded and now have a major organisation as their majority shareholder. They have developed a Software as a Service (SaaS) platform that is currently at the MVP stage and is starting to operationalise and commercialise having gained enterprise 'proof of concept' contracts with two of the largest energy … and application services, ensuring they meet the highest standards of quality, security, and performance. This hands-on role requires familiarity with .NET, JavaScript/TypeScript, CI/CD pipelines, Service Design, Design Patterns and a solid grasp of the wider technical stack. A strong background in agile development, code reviews and rapid software iterations is essential. You … technical pod, supported by dedicated UI/UX, PMO and DevOps roles. What are we looking for? Proficiency in .NET and JavaScript/TypeScript Experience with SQL, including schema design and optimisation Experience with testing frameworks and tools Knowledge of CI/CD tools Familiarity with security tools and practices Experience with designing RESTful APIs and microservices. Experience with More ❯