51 to 75 of 211 Service Design Jobs in the UK

User Experience Service Designer | £370.59/Day PAYE Contract - Inside IR35 Hybrid Newcastle-upon-Tyne We are seeking an experienced User Experience Service Designer to drive a human-centered design process on a significant long-term project (Dec 2025 - Sep 2026), supporting a major global System Integration Partner. This role is a hybrid position based in the … Newcastle-upon-Tyne area. 🎯 The Role: User Experience Service Designer You will act as the subject matter expert, responsible for framing services, conducting deep research, and ensuring design solutions meet user needs while aligning with complex enterprise business and technical strategy. Research & Synthesis: Conduct ethnographic research and synthesize human insights, balancing them against enterprise constraints. Facilitation: Lead workshops … collaboration, and drive team consensus across multiple project streams. Visualization: Create user journey maps and develop prototypes to visualize, test, and validate concepts. Leadership: Manage team activities, make key design decisions, and provide solutions across multiple teams within the SI partner's delivery framework. Testing: Conduct usability testing to gather feedback and iterate on designs. ✅ Essential Expertise: Advanced proficiency More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

technologies. · Requirements gathering and requirements management: Possess proven experience to lead the requirements gathering phase and ability to collect and manage the requirements by collaborating with various stakeholders. · Solution Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. · UI Development with UCD led approach: Support … organization · Stakeholder Management: Collaborate with stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. · Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation · Team Leadership: Provide guidance and mentorship to a team of business analysts More ❯

technologies. · Requirements gathering and requirements management: Possess proven experience to lead the requirements gathering phase and ability to collect and manage the requirements by collaborating with various stakeholders. · Solution Design: Support the Architects and Business teams in the design, build and QA of the solution to deliver the documented business processes. · UI Development with UCD led approach: Support … organization · Stakeholder Management: Collaborate with stakeholders from various departments, including IT, finance, and operations, to gather requirements, understand business objectives, and ensure alignment between business goals and technology solutions. · Service Design Support: Working closely with service design team to ensure smooth adoption and utilisation · Team Leadership: Provide guidance and mentorship to a team of business analysts More ❯

Senior Service Designer Location: London preferred, Manchester considered Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up) Duration: 4 months Rate: (Inside IR35) Experience level: 4+ years in senior design roles Environment: Highly technical, working alongside data engineers and analysts Essential Skills Service Design Expertise Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments Strong ability to balance user needs with organisational goals Skilled in service mapping, blueprinting, and storyboarding to communicate design intent Confident in service prototyping and transforming concepts into tangible solutions Communication & Facilitation Excellent storytelling and communication skills … for diverse audiences Experienced in workshop design and facilitation , driving collaboration and consensus Strong capability in engaging with and understanding the needs of senior stakeholders Hands-on approach, working closely with interaction designers and delivery teams to realise service designs Technical Environment Strong technical literacy , comfortable working with engineers, analysts, and data professionals Background in or exposure to More ❯

making across cross-functional initiatives. What You’ll Do Analyze and optimize business processes, workflows, and operations. Translate data and insights into compelling business stories and opportunities. Collaborate with Service Design, UX, and CX teams to bridge business, design, and technology. Develop documentation, business cases, and impact models to guide transformation initiatives. Align qualitative research with quantitative … management and communication abilities. Bonus Points Experience in efficiency or transformation programs within consulting or enterprise environments. Knowledge of Lean, Six Sigma, or process re-engineering methodologies. Exposure to design-led innovation and collaboration with Service Design or UX teams. Interest in AI, automation, or ROI modeling for business impact. About Us: Ascendion is a global, leading More ❯

deliver needs (the WHAT) from our B2B Proposition team and ensure we embed the Brand into our overall customer experience and product offering. The team is supported by a Service Design team who are there to ensure we create consistency of our experience across our touch points and support the work in both Member and B2B teams product … experience in a product management role in pensions or similarly regulated environment. Strong understanding of product ownership, digital transformation and regulation. Proven ability to lead cross-functional teams including design, product and technology. Experience working in an Agile environment with a user-centric approach. Knows the difference of and application of a product led vs project led mindset. Commercially … astute and able to show examples of business models, budget management Experience of design tools such as Figma, Adobe XD, Mira etc with design teams. Experience of product management tools – Jira, Trello or similar for backlog and sprint management. Don't worry if you think you don't have all the key skills, it might be worth taking More ❯

IT Service Delivery & Vendor Manager, London/Hybrid, £65,000 per annum Role Overview Responsible for managing vendor relationships, IT service performance, and continual service improvement to ensure high-quality, reliable IT services that deliver business value. Key Responsibilities Vendor Management: Build and maintain strong relationships with outsourcing and technology vendors, ensuring contractual obligations, SLAs, and performance … standards are met. Commercial Oversight: Optimise the IT vendor portfolio, identify cost savings and service improvements, and support procurement in contract creation and onboarding. Service Performance: Lead regular service reviews, monitor KPIs and SLAs, and drive performance reporting through dashboards and analytics. Business Partnering: Act as the main point of contact for IT services, ensuring service … Promote a strong customer experience through proactive engagement and continuous improvement of IT services. Incident & Problem Management: Oversee major incidents, root cause analysis, and proactive problem resolution to minimise service disruptions. Continuous Improvement: Develop and track Service Improvement Plans (SIPs) to enhance service delivery and maturity. Commercial & Contract Management: Ensure contracts deliver maximum value and align with More ❯

Oversee team performance, development, and deployment, ensuring alignment with business priorities and customer needs. Work closely with Heads of Services and Sales to understand current and future customer and service requirements. Collaborate with internal teams (e.g., Engineering, Commercial, Solution/Service Design) to support bids, proposals, and project planning. Requirements – Head of PMO We are looking for … Excellent stakeholder management and communication skills, with the ability to influence at all levels of the organisation. Experience working in a matrixed environment, collaborating across Sales, Engineering, Commercial, and Service Design teams. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to More ❯

Oversee team performance, development, and deployment, ensuring alignment with business priorities and customer needs. Work closely with Heads of Services and Sales to understand current and future customer and service requirements. Collaborate with internal teams (e.g., Engineering, Commercial, Solution/Service Design) to support bids, proposals, and project planning. Requirements Head of PMO We are looking for … Excellent stakeholder management and communication skills, with the ability to influence at all levels of the organisation. Experience working in a matrixed environment, collaborating across Sales, Engineering, Commercial, and Service Design teams. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to More ❯

Oversee team performance, development, and deployment, ensuring alignment with business priorities and customer needs. Work closely with Heads of Services and Sales to understand current and future customer and service requirements. Collaborate with internal teams (e.g., Engineering, Commercial, Solution/Service Design) to support bids, proposals, and project planning. Requirements – Head of PMO We are looking for … Excellent stakeholder management and communication skills, with the ability to influence at all levels of the organisation. Experience working in a matrixed environment, collaborating across Sales, Engineering, Commercial, and Service Design teams. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to More ❯

is the tech-powered creative hub within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change – our impact is evolving the way people live, bank, shop, work … and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.Underpinning it all is a treasure trove of technology, data and insights powered by Accenture’s global capabilities. YOUR ROLE As a … Product Designer within our Design & Digital Products team, your strategic thinking and creative application will excite and empower.Delivering meaningful impact to our customers and our clients, you will collaborate alongside Strategists, Content Designers, Service Designers and Developers to inform change for good – building new ways of seeing and experiencing the world through compelling digital solutions. Our team comes More ❯

and we are currently looking for an Interaction Designer to join the team. This is a hybrid role and the team go the office twice a week. Description · Provide design guidance and hands-on interaction design for complex projects and portfolios of work within an agile development framework. · Use best practice and standards consistent with the rest of … government · Advise and support software engineers in the development of designs, and iterate gov.uk patterns and components · Work closely with service designers to gather and interpret evidence from service design walkthroughs and analysis, using this insight to design solutions and communicate well-reasoned rationale to stakeholders, ensuring that chosen approaches are grounded in user needs and … service context. · Work closely with user researchers to provide appropriate designs and prototypes, attend user research sessions, discuss findings use evidence to inform and iterate interaction designs · Collaborate with a multidisciplinary team on services by planning and running design sessions, supporting workshops, and communicating design decisions to your team and internal business stakeholders · Ensure that the design More ❯

Job Title: Service Designer E Contract Length: 6 months (with potential extension) Location: Leeds, Wellington Place - Hybrid (2 days in office) Pay Rate/Salary: Competitive About this opportunity We are looking for a talented Service Designer to help shape the way change is delivered at pace and scale across a leading financial organisation. You'll play a … building advocacy, and driving engagement with the Platform Change Framework (PCF). You'll love your craft and enjoy sharing your knowledge with others-whether it's advocating for Service Design with product teams, defining new ways of working, or helping evolve your design practice. What it'll be your role to do Work confidently within agile … and decisions are informed. Communicate with colleagues and stakeholders, managing expectations and incorporating multiple perspectives when defining solutions. Support research and document current and future state services. Make strong design decisions, challenge constraints, and ensure the user perspective is central. Take ownership of your own development and collaborate closely with other designers, product owners, and engineers. Actively contribute to More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Job Title: Product Manager – Insurance & Extended Warranty Services Location: London About the Role We are seeking a Product Manager for Insurance & Extended Warranty Services to lead the planning, product design, and full lifecycle management of insurance-related services across multiple product categories. This role focuses on building a competitive and customer-centric insurance ecosystem within Joybuy (by JD.com) European … driving both user satisfaction and business performance. Key Responsibilities Own the end-to-end product lifecycle for insurance and extended warranty services, from strategy and market research to product design, launch, and post-launch optimisation. Design and develop innovative service offerings across consumer electronics, home appliances, and other categories, defining pricing, coverage, and fulfilment processes in collaboration More ❯

About JD.com】 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models … Job Title: Product Manager – Insurance & Extended Warranty Services Location: London About the Role We are seeking a Product Manager for Insurance & Extended Warranty Services to lead the planning, product design, and full lifecycle management of insurance-related services across multiple product categories. This role focuses on building a competitive and customer-centric insurance ecosystem within Joybuy (by JD.com) European … driving both user satisfaction and business performance. Key Responsibilities Own the end-to-end product lifecycle for insurance and extended warranty services, from strategy and market research to product design, launch, and post-launch optimisation. Design and develop innovative service offerings across consumer electronics, home appliances, and other categories, defining pricing, coverage, and fulfilment processes in collaboration More ❯

Senior Service Designer Gov/GDS £(Apply online only) Per day, Outside IR35 Fully remote! Initially until the end of March 2026 Our exclusive Consulting partner urgently requires the services of an experienced Service Designer to to join a Central Gov pilot project focused on improving data skills. You will be responsible for: Owning: Journey mapping and service blueprints Ideation and co-designing workshops with stakeholders Service design prototypes for testing Supporting: Research and user testing activities GDS service assessment Beta roadmaps and Discovery/Alpha reporting Must haves: Strong collaboration and stakeholder engagement skills Proven experience advocating for user-centred design in complex public sector environments Please apply by submitting your latest More ❯

Service Designer - Location: St Pauls, Vauxhall at Clients Secure location | Hybrid - 3 days at office, 2 at home Duration: 06/08/2026 £420-437 per day inside IR35 MUST Have an active DV clearance Role Description: "As a service designer you'd be responsible for crafting the complete end-to-end experience of a new service … environment where DV level clearance is mandatory. Your role would be to optimise and enhance services to ensure they meet the needs of business. As follows: Define and implement service design strategies and methodologies across multiple projects and initiatives. Collaborate with user research to demonstrate and communicate research insights to stakeholders, helping shape strategic initiatives and the wider … roadmap. Design concept journeys, blueprints, and roadmaps that elevate the total user experience beyond immediate products or services. Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design. Service Designer - Location: St Pauls, Vauxhall at Clients Secure location | Hybrid - 3 days at More ❯

an experienced User Researcher to join a high-profile government programme focused on delivering user-centred digital services. This role will involve working in a multidisciplinary team to plan, design, and carry out research that informs product and service design decisions. The successful candidate will hold active SC (Security Check) clearance and be comfortable working in a … fast-paced, agile environment. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods. Work collaboratively with designers, product managers, and developers to ensure research insights directly inform decision-making. Present findings in clear, actionable ways that influence product and service improvements. Conduct usability testing and user interviews both remotely and in … person. Champion user needs across the project, ensuring accessibility and inclusivity are embedded in all stages. Manage research activities in line with government service standards and ethical research principles. Skills Required Proven experience as a User Researcher in a digital, user-centred design environment (preferably within government or large-scale organisations). Strong understanding of user research methodologies More ❯

Company Description Interphase is a full-service design agency specialising in graphic design, website design, marketing, and social media services for businesses across Scotland and the UK. Based in Dundee, Scotland, we are renowned for creating modern and engaging commercial, e-commerce, membership and boutique websites that elevate businesses’ online presence. Interphase also develops targeted PPC … marketing campaigns. Along with general business clients Interphase is a leading player in the dental sector, we design professional websites and marketing materials for dental practices across Scotland, the UK, and Europe. Role Description This is a full-time, on-site role based in Dundee for a Website Assistant & Developer. The role involves maintaining, updating, and developing websites, collaborating … with the design team to implement unique features, refining website aesthetics, and ensuring functionality across various devices. Key tasks also include back-end development, troubleshooting technical issues, and providing ongoing support to clients. Qualifications Proficiency in Front-End Development and Web Design, with experience in creating responsive, user-friendly websites buily using Wordpress & Elementor Skills in Back-End More ❯

Knowledge/Experience You will need: Ability to design complexity out of services Significant experience designing digital products and/or services and planning service design project engagements Significant experience planning and running workshops with stakeholders, end users and/or front-line service providers Solid understanding of user research methods and practice, proven experience in … and user feedback to define/refine services and be able to work collaboratively with user researchers and interpret research findings Ability to analyse and visualise user journeys and service flows Ability to clearly and persuasively communicate designs as well as the evidence underpinning decisions Work collaboratively with multidisciplinary teams Ability to work quickly in an agile environment Have … a design related degree, or relevant industry experience Exceptional skills in convincing people of the benefits of user-centred design and designing integrated service offerings Basic understanding of html and css Experience of introducing positive change into working practices, teams or organisations Leadership and excellent communication skills; clear ability to collaborate and build useful relationships *Applicants must More ❯

of Product to strengthen Hippo's Product Community of Practice. User Centred Practice and Advocacy Ensure user needs, accessibility and inclusion are central to all decisions. Champion user centred design across the product lifecycle. Data and Innovation Define and track KPIs and OKRs to measure and improve success. Use insights and new technologies to identify opportunities for improvement. Leadership … while managing stakeholder expectations at an organisational and strategic level. Skilled facilitator of workshops and group sessions. Develops capability in others, enabling autonomy across teams and clients. User Centred Design and Delivery Experienced working in cross functional teams using UCD approaches. Ensures user needs remain central to design and delivery. Understands GDS service phases and the different … opportunities and challenges they provide (Discovery, Alpha, Beta, Live). Aware of and an avocate for accessibility and inclusive design standards. Delivers services that balance user needs with political, economic, social, and technical realities. Organisational and Agile Practice Experience working in large, complex organisations with governance and delivery constraints. Comfortable managing multiple workstreams, dependencies, and priorities. Knowledge of Agile More ❯

environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes. What you'll do Lead and deliver the Digital Experience Management (DEM … service for one or more key customers. Use analytics to identify opportunities for automation, remote actions, and process improvements. Drive a fix-forward culture focused on user experience, not just SLAs. Oversee service delivery, governance, reporting, and customer reviews. Monitor performance dashboards and use insights to recommend improvements. Ensure contractual compliance, risk mitigation, and security adherence. Collaborate with … internal teams and service partners to design and deliver value-add solutions. Share best practices and lessons learned across Computacenter accounts. Support presales and service design teams with DEM expertise where needed. What you'll need Current SC Clearance (essential) or clearable Strong background in Service Delivery and data analytics. Experience with end-user analytics More ❯

Time (minimum 0.8 FTE) (flexible working available) Location: Polaris House, Swindon, Wiltshire - Hybrid working available Closing Date: Sunday 9th November 2025 About the role The Head of Product and Design is responsible for ensuring UKRI services are designed to effectively meet both user and organisational needs. In today's software as a service environment, UKRI no longer builds … every service from scratch. The role holder plays a pivotal role in understanding business needs and ensuring that all platforms, whether off the shelf like UKRI's Oracle Fusion or in house developed services such as The UKRI Funding Service and Databank work together as an integrated digital ecosystem that serves our staff, stakeholders and wider external communities. … seamless experience for users, reducing manual processing and improving outcomes. It ensures the technology we invest in is an enabler to success. This includes the application of user-centred design techniques and processes throughout the full lifecycle-from initial concept through to delivery. The role provides expert guidance on UK Government digital standards and ensuring services are secure, compliant More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer centric service design, and agile engineering practices to accelerate innovation in a tech driven world. Join our Digital & Data team working alongside product, design and a wide range of … week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. Design and deliver architecture solutions within governance and target operating models, using a range of ways of working and delivery methodologies: Waterfall, SAFe, Scrum, Kanban. Work closely with Engineering teams … a hands on Software Engineering or Dynamics 365 implementation background with experience leading engineering teams to deliver applications and services, enabling you to quickly build credibility. Lead the solution design and architecture for Low Code based projects and business opportunities and ensure that the solution meets the business objectives, functional requirements, and technical specifications. Own, create and assure key More ❯