126 to 150 of 560 Service Management Jobs in the UK

Job Responsibilities Look at Improving problem resolution times by streamlining ITSM processes. Chair the Problem Review, Major Incident Review and CAB board meetings. Manage the global asset management framework. Manage the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and … governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. More ❯

Job Responsibilities Look at Improving problem resolution times by streamlining ITSM processes. Chair the Problem Review, Major Incident Review and CAB board meetings. Manage the global asset management framework. Manage the ServiceNow platform and assist with future developments and new features. Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and … governance. Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition. Lead team meetings, manage team workload and help foster cross-departmental collaboration. Skills Required 5 years+ Service Management experience in a management position within a law firm. Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified. More ❯

Role: Service Desk Analyst Location: Birmingham Rate: 120 - 140 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming … support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues related to hardware, software … IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and third More ❯

Job title : L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analyst to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and ensuring … customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in the More ❯

fields, screens, and permissions. Administer user accounts, roles, and permissions within JSM. Integrate Jira with other tools and systems. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within JSM. Implement and optimise service request workflows in JSM. Implement and manage change management processes within … JSM. Ensure changes are documented, tested, and implemented with minimal disruption. Maintain an accurate inventory of IT assets using JSM’s asset management features. Track the lifecycle of hardware and software assets. Generate and analyse reports to evaluate the performance of the IT service desk. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. … Jira training and support to end-users and assist with necessary documentation. Sharing of good practice with stakeholders across GBS. ESSENTIAL SKILLS and EXPERIENCE: Demonstrable relevant experience with Jira Service Management. Bachelor’s degree in Information Technology, Computer Science, or related field. Proven experience as a Jira Service Management Developer. ITIL Foundation Certification, Atlassian Certified Professional, Jira More ❯

us unique. To understand more about day-to-day life at Clarksons, and what you can expect from us as an employer, visit us at www.clarksons.com Role Summary The Service Delivery Manager will interpret and anticipate the needs of their customers and establish close working relationships with them. The Service Delivery Manager must therefore possess practical IT and … role may require out work to be completed outside of the standard office hours and will require travel through UK and Global CPS Offices. What you will be doing Service Delivery & Operations: Ensure high-quality IT service delivery, aligning with business needs and SLAs. Manage incident, problem, and change management processes effectively. Stakeholder Management: Act as … the key point of contact for internal teams and external clients, ensuring alignment on service expectations and continuous improvement initiatives. Stakeholder Management: Carry out service reviews with business management to ensure requirements for IT services, solutions and products continue to be met and use this to help drive global continuous improvement strategies and initiatives. Technical Leadership More ❯

Technical Service Delivery Manager/Technical Project Manager - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means … no more than 28 days out of the country at a time. Working closely with the Programme Director to support the project implementation of new projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. … picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans, and open jobs). Project management ownership of your own projects across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and More ❯

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into the business , making … You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … communication. Monitor KPIs, SLAs, and performance metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management More ❯

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to continuously improve and … optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture of continuous improvement by More ❯

Our client is currently looking for a hands-on IT Operations Specialist for their Leeds based IT team. You will have an excellent understanding of implementing ITIL practices and service management frameworks, as well as having direct responsibility for the management of teams delivering company services. You will have proactive line management skills to ensure that … teams consistently deliver a high level of service across infrastructure, applications, and end-user support. Skills and Experience: Strong experience working in an IT Manager/Operations lead role In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow, etc.) Experience with change management planning and documentation A deep understanding of escalation actions, processes … and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end clients Experience with managing teams of IT professionals Role and Responsibilities: Oversee day-to-day IT service operations, ensuring consistent delivery across infrastructure, applications, and end-user support Ensure timely resolution of incidents and problems. Lead root cause analysis and More ❯

Job Title: Service Design & Transition Lead Location: London (hybrid – Lambeth/other sites as required) Contract: Initial 6 months, likely to extend Rate: £450 - 525 (Outside IR35) Start Date: ASAP Overview: We’re supporting a major public-sector organisation delivering a large-scale Command & Control (C&C) transformation programme — replacing legacy systems with a modern, integrated solution that will … significantly enhance operational capability across critical services. This role will lead the Service Design, Introduction, and Transition workstream, ensuring that new technology and processes are transitioned into live service safely, effectively, and in line with ITIL best practice. The successful candidate will have proven experience leading service transition across complex, multi-supplier environments and be comfortable working … with both cloud and on-premise infrastructure within a regulated or high-security setting. Key Responsibilities Lead and manage all Service Design, Introduction and Transition activities across the programme. Define and assure the operational service model for the new platform, ensuring it aligns with organisational and industry standards (ITIL v3/v4). Oversee the transition into service More ❯

upgrading the essential IT equipment About the Role: You will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … services. Where You'll Work: This is a cross-site role. Basildon HospitalBroomfield HospitalSouthend Hospital Main duties of the job Fully understand and advocate the use of ITIL principles Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and … used by clinicians, requiring prompt resolution in accordance with agreed SLAs. Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies. Conduct thorough technical analysis and research by interpreting and comparing a range of options to More ❯

Technical Project Manager (Service Delivery) - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means 10 years UK residency … no more than 28 days out of the country at a time. Working closely with the Programme Director to support the project implementation of new projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. … picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans, and open jobs). Project management ownership of your own projects across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and More ❯

The Service Pod Manager role is a critical role that oversees and ensure the effective operation of the Service Pod(s) and as a result the service provided to our customers. You will be responsible for ensuring exceptional levels of support and service is provided to customers in accordance with defined KPIs, SLAs and with a … will ensure the team communicates with customers using appropriate channels, whilst, ensuring all communications, ticket notes and time entries, meet our quality standards. You will be working with other Service Pod Managers, to ensure collaborative and effective service delivery is achieved and maintained across all Service Pods. Job Requirements: Working for a Managed Services Provider (MSP, or … MSSP). People/Line Management Technical experience to, at least, a 2nd line level. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request More ❯

support operations across our retail network. The ideal candidate will bring 3+ years of experience in managing IT teams in a retail environment, with strong capabilities in budgeting, vendor management, and hands-on technical support. This role requires a thinker with excellent leadership and interpersonal skills to drive performance, service excellence. Key Responsibilities Lead and mentor a small … availability and performance of retail systems including POS, inventory, and back-office platforms. Manage the IT support budget, including forecasting, cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross … Monitor system health and proactively address risks and incidents. Ensure compliance with cybersecurity, data protection, and industry standards. Develop training programs and documentation to upskill team members and improve service delivery. Required Qualifications & Experience Minimum 3 years of experience in managing IT support teams, preferably within a retail environment. Strong background in budget management, vendor negotiations, and technical More ❯

support operations across our retail network. The ideal candidate will bring 3+ years of experience in managing IT teams in a retail environment, with strong capabilities in budgeting, vendor management, and hands-on technical support. This role requires a thinker with excellent leadership and interpersonal skills to drive performance, service excellence. Key Responsibilities Lead and mentor a small … availability and performance of retail systems including POS, inventory, and back-office platforms. Manage the IT support budget, including forecasting, cost optimisation, and reporting. Oversee vendor relationships, contracts, and service level agreements (SLAs). Provide hands-on support and troubleshooting for hardware, software, and network issues. Implement and maintain ITIL-based service management processes. Collaborate with cross … Monitor system health and proactively address risks and incidents. Ensure compliance with cybersecurity, data protection, and industry standards. Develop training programs and documentation to upskill team members and improve service delivery. Required Qualifications & Experience Minimum 3 years of experience in managing IT support teams, preferably within a retail environment. Strong background in budget management, vendor negotiations, and technical More ❯

edge digital systems supporting the UK's flagship Fusion Energy initiative. This is a unique opportunity to play a pivotal role in delivering the next generation of Digital Engineering Management capability for one of the most complex and forward-looking engineering environments in the world. The Role As PLM Systems Manager, you'll take accountability for the Digital Engineering … Management Systems workstream within the Engineering Tools function, overseeing delivery and operation of the 3DX PLM platform. You'll work closely with Solution Architects, Product Managers and enterprise-level stakeholders to ensure that the digital backbone of the programme operates seamlessly - enabling innovation, integration, and secure collaboration across the entire engineering lifecycle. Key responsibilities include: * Leading the delivery and … management of digital systems that underpin engineering management capabilities. * Overseeing the embedded vendor team delivering the 3DX PLM implementation. * Managing integrations between engineering systems and the wider digital landscape. * Driving service management, cybersecurity compliance, and operational excellence. * Ensuring new capabilities are delivered on time, on budget and to quality standards. * Championing agile delivery approaches within a More ❯

We are looking for a dedicated IT Service Desk Administrator to join a dynamic IT team on a 12-month temporary contract. The successful candidate will provide first- and second-line support within a fast-paced environment, with a focus on ManageEngine IT service management tools. Key Responsibilities: Provide first- and second-line IT support via email … phone, and ticketing systems. Use ManageEngine to log, track, and resolve IT incidents and service requests. Monitor tickets, escalate issues where required, and ensure timely resolution. Maintain IT documentation, inventory, and asset records. Assist with routine administrative tasks, software updates, and system maintenance. Participate in IT projects and change management activities as needed. Requirements: Previous experience in a … Service Desk or IT support role. Familiarity with ManageEngine or similar IT service management (ITSM) tools. Understanding of ITIL principles and IT support best practices. Strong troubleshooting and problem-solving skills. Excellent communication and organizational abilities. Desirable: Experience working in a corporate or multi-site IT environment. Working knowledge of networks, hardware, and software support. What s More ❯

We are looking for a dedicated IT Service Desk Administrator to join a dynamic IT team on a 12-month temporary contract. The successful candidate will provide first- and second-line support within a fast-paced environment, with a focus on ManageEngine IT service management tools. Key Responsibilities: Provide first- and second-line IT support via email … phone, and ticketing systems. Use ManageEngine to log, track, and resolve IT incidents and service requests. Monitor tickets, escalate issues where required, and ensure timely resolution. Maintain IT documentation, inventory, and asset records. Assist with routine administrative tasks, software updates, and system maintenance. Participate in IT projects and change management activities as needed. Requirements: Previous experience in a … Service Desk or IT support role. Familiarity with ManageEngine or similar IT service management (ITSM) tools. Understanding of ITIL principles and IT support best practices. Strong troubleshooting and problem-solving skills. Excellent communication and organizational abilities. Desirable: Experience working in a corporate or multi-site IT environment. Working knowledge of networks, hardware, and software support. What’s More ❯

Agresso) Applications Manager Location: Hybrid/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents are resolved quickly, and longer-term … improvements are delivered. This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet the needs of the organisation. Key Responsibilities Manage the end-to-end delivery of application services … ensuring efficiency, quality and compliance with SLAs and KPIs. Lead major projects and reviews within the applications portfolio to enhance service delivery. Monitor and resolve incidents and service requests, escalating complex cases as required. Ensure applications and services comply with legal, regulatory and organisational policies. Directly or matrix manage a small team, supporting their performance and professional development. More ❯

HybrIT Introduction HybrIT Services is a rapidly expanding Systems Integrator and Managed Service Provider. We pride ourselves on a customer-first approach, delivering high-quality services while fostering strong relationships with our clients. Our diverse customer base includes large corporations, medium-sized businesses, and SMEs across various sectors, such as financial services, public sector, legal, and national retail. With … provide advanced technical support for network and firewall-related issues, acting as a key point of contact for customers needing assistance. You will be responsible for resolving incidents and service requests efficiently while ensuring a high standard of customer service. This role will see you troubleshooting network-related IT issues, including cloud, infrastructure, security, and modern workplace technologies. A … and cloud is required to support the wider team and provide on call support. Key Responsibilities Provide advanced technical support and troubleshooting for network and firewall related incidents and service requests. Act as the primary point of contact for customer queries and ensure timely and accurate issue resolution. Act as an escalation point for network related issues from the More ❯

HybrIT Introduction HybrIT Services is a rapidly expanding Systems Integrator and Managed Service Provider. We pride ourselves on a customer-first approach, delivering high-quality services while fostering strong relationships with our clients. Our diverse customer base includes large corporations, medium-sized businesses, and SMEs across various sectors, such as financial services, public sector, legal, and national retail. With … provide advanced technical support for network and firewall-related issues, acting as a key point of contact for customers needing assistance. You will be responsible for resolving incidents and service requests efficiently while ensuring a high standard of customer service. This role will see you troubleshooting network-related IT issues, including cloud, infrastructure, security, and modern workplace technologies. A … and cloud is required to support the wider team and provide on call support. Key Responsibilities Provide advanced technical support and troubleshooting for network and firewall related incidents and service requests. Act as the primary point of contact for customer queries and ensure timely and accurate issue resolution. Act as an escalation point for network related issues from the More ❯

JOB TITLE: Service Delivery Manager LOCATION: London SALARY: £60,000 - £70,000 WAY OF WORKING: Full Time/Hybrid | Permanent THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT environments are … always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong stakeholder relationships, and proactive … improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. RESPONSIBILITIES: Act as primary escalation point for persistent issues and major incident coordination Monitor and report on SLA and KPI performance across customers Drive cross-team collaboration to enhance service delivery outcomes Build strong relationships with More ❯

the business units' initiatives and are aligned with business goals and contribute to the overall strategy. Participate in the strategic planning process to identify IT needs and opportunities. Relationship Management Build and maintain strong relationships with key stakeholders in the business units. Act as a trusted advisor to the business on IT-related matters. Facilitate regular meetings with business … units to discuss current and future IT needs. Project Management Oversee IT projects from conception to completion, ensuring they meet business requirements and are delivered on time and within budget for the business unit Coordinate with project managers and IT teams to ensure successful project delivery. Monitor project progress and provide regular updates to stakeholders. Service Management Ensure IT services meet the needs of the business and are delivered effectively. Establish interlock with Service Mgmt. team to monitor and report on service performance, identifying areas for improvement. Work with IT Service Engineering & Service Mgmt. teams to resolve service issues promptly. Communication Serve as a point of contact between the business and More ❯

Front Office Service Performance Manager We are seeking a Front Office Service Performance Manager to join our team. This pivotal role involves managing major supplier relationships and overseeing the performance of systems and devices used for revenue collection across various Transport Modes. This includes ticket and card vending machines, passenger gates, and other related devices across multiple transport … lines .Ideally you will have Public Transport experience Required Skills & Qualifications: Proven experience in service and contract management with third-party suppliers. Strong ability to manage supplier relationships and ensure compliance with contractual obligations. Excellent communication and influencing skills. Ability to work effectively within a team and manage multiple stakeholders. Strategic thinker with a focus on continuous improvement. … Experience in a similar role within a large, complex organisation is highly desirable ITIL V3/4 Service Management certification - Broad knowledge of software development, DevOps & Project Management methodologies (including Prince2, PMM, PMI) - Knowledge of the provision of effective technical support services to a complex, multi-site operation - Knowledge of Enterprise Resource Planning and Asset Management More ❯