126 to 150 of 455 Service Management Jobs in the UK

those in this job overview, do not delay your application. - Central London (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A reputable law firm, is seeking a Senior Applications Specialist to … to come into the office twice a week. The Senior Applications Specialist will act as the subject matter expert for a suite of core legal and business applications (document management, finance, and case management systems). Key Skills the Senior Applications Specialist will have: Proficient experience with Aderant Technologies Excellent experience with SharePoint, Office 365, SQL and PowerBI … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities. Position Technical Support & Incident Management Provide first-line technical support via phone, email, and ticketing systems for hardware, software, and network issues Triage and prioritise incoming support requests based on business impact and urgency … Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents Requirements Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting and administration Proficiency with Microsoft … Office 365, Active Directory, and cloud-based services Understanding of network fundamentals including TCP/IP, DNS, DHCP, and VPN technologies Experience with ticketing systems (Jira Service Management, or similar) Familiarity with cybersecurity tools and concepts including firewalls, antivirus, and endpoint protection Basic scripting knowledge (PowerShell, Python, or Bash) for automation tasks Soft Skills Excellent communication skills with More ❯

Service Coordinator – Immediate Start (Temp to Perm) Location: Central London (EC1 area) Salary: £27,000 per annum Hours: Monday to Friday, 9:00am – 5:30pm (37.5 hours per week) Are you a proactive multitasker with a flair for customer service and operational coordination? We're working with a growing organisation in Central London who are seeking a Service Coordinator to join their fast-paced support team. This position starts on a temporary basis, with the potential to go permanent for the right person. Key Responsibilities: Manage service requests from start to finish, ensuring timely resolution in line with internal SLAs. Act as the go-to liaison between internal departments, engineers, and clients. Log and track service … trends, delays, and escalations. Support general operations and admin functions as part of a close-knit support team. What We’re Looking For: Previous experience in a busy customer service or helpdesk administration role. Strong coordination skills with a background in service or ticket management. Excellent communication abilities—both written and verbal. Confident working with MS Excel, Word More ❯

by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in … contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via coaching and mentoring Support the Team Leaders by setting business objectives and targets Share good practice processes and successes with the … operational teams Management of escalations as per the company escalation matrix Management of Service Desk Forecast against agreed budget Responsible for commercial compliance i.e. KPI deliverables Support the Team Leaders in driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability to demonstrate an in More ❯

a natural ability to challenge the status quo, and a collaborative approach to achieve results across Global and Regional functions. A strong affinity for analytical and data-driven business management will enhance timely organizational decision-making and provide a trusted, fact-based platform for driving continuous improvements. Experience in building trusted business management platforms, data acquisition, and resolving … Services strategy in the region/country. Assumes the role of "go-to-market" lead for the assigned geography and align sales with key opportunities. Assumes people and resource management accountabilities. Knowledge and Attributes: Significantly vast knowledge across Enterprise Architecture, Professional Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and … of the vendor's products business and services positioning. Demonstrate excellent presentation skills, are innovative, and have a formidable client orientation aptitude. Significantly vast knowledge in the services industry, service delivery models, process improvements, consumption models and multiple Managed Services/Services portfolios and go-to-market solution areas. Academic Qualifications and Certifications: Bachelor's degree in business or More ❯

IT Service Delivery Manager Global Law Firm – London Hybrid Working – 3 days office/2 days from home Are you an IT Service Delivery Manager looking for a rewarding new role? Have you worked in a global law or professional services firm? In this exciting senior position at a top international law firm, you will be responsible for … IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management. About the role As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes … and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs. You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model. About you You will have previous experience as a Service Delivery Manager, managing a More ❯

Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical Services … Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the forefront … of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle, ensuring compliance More ❯

by working in partnership with Delivery Leadership to deliver high quality services in a professional and efficient manner. You will develop the specific function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered. One of the key responsibilities is to support, develop and mentor the Team Leader population in … contact for escalations, issues or complaints for a contractual services team Provide single point of contact for assigned integration activities, or expansion of services Responsible for execution of the Service (continuous) Improvement Plans Support the Team Leaders via coaching and mentoring Support the Team Leaders by setting business objectives and targets Share good practice processes and successes with the … operational teams Management of escalations as per the company escalation matrix Management of Service Desk Forecast against agreed budget Responsible for commercial compliance i.e. KPI deliverables Support the Team Leaders in driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability to demonstrate an in More ❯

Job summary To be an efficient, flexible member of the laboratory and wider Pathology service providing a consistently high quality and professional service. The Operational Managers for Cellular Pathology are key members of the Cellular Pathology Team. As such responsibilities extend beyond the technical performance of the department, the post-holder will be expected to assist in the management … quality and efficiency. The Operational Managers will play a lead role within his/her speciality and will be expected to respond positively to the changing demand on the service, through innovation, communication, setting standards and achieving results. The post holder will coordinate and manage all aspects of the local delivery of Digital Pathology and automation projects within the … Cellular Pathology Department working with laboratory, procurement, IT, and business management as it moves towards the next generation of automation within Cellular Pathology The Operational Manager for Cellular Pathology will be expected to deputise for the Service Lead and other Operational Managers in their absence. Main duties of the job Have in depth scientific and technical expertise in More ❯

fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description Netcompany is looking for a Splunk IT Service Intelligence (ITSI) Developer to join our team. The ideal candidate will have expertise in Splunk ITSI along with strong cloud infrastructure and automation skills using AWS, Terraform, Python, and … Lambda functions. This role involves designing, implementing, and maintaining service monitoring solutions while leveraging cloud-native technologies for scalable observability platforms. Key Responsibilities Design KPIs, service definitions, dashboards, and glass tables Configure correlation searches, events, and predictive analytics Build dependency mapping and topology visualization Deploy and manage AWS infrastructure with Terraform & IaC Automate Splunk deployments and config management … of Splunk architecture, search processing language (SPL), and administration 2+ years of AWS cloud experience with services like EC2, S3, Lambda, CloudWatch Proficiency in Terraform for infrastructure automation and management Python programming skills with experience in various libraries Experience with AWS Lambda functions and serverless architectures Knowledge of REST APIs, JSON/XML, and web services integration Familiarity With More ❯

fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description Netcompany is looking for a Splunk IT Service Intelligence (ITSI) Developer to join our team. The ideal candidate will have expertise in Splunk ITSI along with strong cloud infrastructure and automation skills using AWS, Terraform, Python, and … Lambda functions. This role involves designing, implementing, and maintaining service monitoring solutions while leveraging cloud-native technologies for scalable observability platforms. Key Responsibilities Design KPIs, service definitions, dashboards, and glass tables Configure correlation searches, events, and predictive analytics Build dependency mapping and topology visualization Deploy and manage AWS infrastructure with Terraform & IaC Automate Splunk deployments and config management … of Splunk architecture, search processing language (SPL), and administration 2+ years of AWS cloud experience with services like EC2, S3, Lambda, CloudWatch Proficiency in Terraform for infrastructure automation and management Python programming skills with experience in various libraries Experience with AWS Lambda functions and serverless architectures Knowledge of REST APIs, JSON/XML, and web services integration Familiarity With More ❯

fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description Netcompany is looking for a Splunk IT Service Intelligence (ITSI) Developer to join our team. The ideal candidate will have expertise in Splunk ITSI along with strong cloud infrastructure and automation skills using AWS, Terraform, Python, and … Lambda functions. This role involves designing, implementing, and maintaining service monitoring solutions while leveraging cloud-native technologies for scalable observability platforms. Key Responsibilities Design KPIs, service definitions, dashboards, and glass tables Configure correlation searches, events, and predictive analytics Build dependency mapping and topology visualization Deploy and manage AWS infrastructure with Terraform & IaC Automate Splunk deployments and config management … of Splunk architecture, search processing language (SPL), and administration 2 years of AWS cloud experience with services like EC2, S3, Lambda, CloudWatch Proficiency in Terraform for infrastructure automation and management Python programming skills with experience in various libraries Experience with AWS Lambda functions and serverless architectures Knowledge of REST APIs, JSON/XML, and web services integration Familiarity With More ❯

Business Unit: TOCS - Service Protection - Change Management Salary range: £33,600 to £42,000 per annum DOE Location: Hybrid with occasional travel to a Glasgow & Gosforth Hubs when required Contract type : Permanent - Full time Our Team It's an exciting time for us as we grow our experienced and dynamic IT Change Management Team. You'll have … the opportunity to support the mature ITIL led internal Change Management governance process, ensuring the stability and reliability of the bank's IT infrastructure, by managing and overseeing all internal changes. This role is crucial to the organisation's ability to function effectively and ensure the safety to our internal and external customer experience, contributing to our purpose of … Making You Happier About Money. We're seeking someone with a deep understanding of IT change management, risk assessment, and stakeholder coordination to safeguard the bank's interests, maintain internal governance and compliance with regulatory standards. What you'll be doing Protecting live operational service through the management of ALL IT change activity using robust change management More ❯

Support Administrator (for the sales and service Dept) Our client is seeking a Support Administrator to join their support Team. The candidate will play a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling … and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Support Adminstrator responsibilities for Service and sales Key Responsibilities: Service Adminstrator: Act as the first point of contact for incoming service calls and customer queries, providing professional … and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary More ❯

term 12-month contract role ending October 2026. We are looking for a knowledgeable M365 specialist to help support the Bank's new approach to the document and records management system. The Bank is migrating our document management solution from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft … Purview extended with a custom Azure Cloud solution to meet the Bank's records management requirements. We are currently in a pilot phase, and the successful candidates will support the organisation during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends. … performance and usability of SharePoint environments. Ensuring visibility of solutions using reporting and monitoring tools. Business-As-Usual (BAU) operational support for SharePoint, Teams, and other M365 products, including service requests and incident resolution. Role Requirements Minimum Criteria We are interested in candidates with demonstrable experience of the following: The M365 suite of applications including configuring, managing, and troubleshooting More ❯

term 12-month contract role ending October 2026. We are looking for a knowledgeable M365 specialist to help support the Bank's new approach to the document and records management system. The Bank is migrating our document management solution from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft … Purview extended with a custom Azure Cloud solution to meet the Bank's records management requirements. We are currently in a pilot phase, and the successful candidates will support the organisation during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends. … performance and usability of SharePoint environments. Ensuring visibility of solutions using reporting and monitoring tools. Business-As-Usual (BAU) operational support for SharePoint, Teams, and other M365 products, including service requests and incident resolution. Role Requirements Minimum Criteria We are interested in candidates with demonstrable experience of the following: The M365 suite of applications including configuring, managing, and troubleshooting More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure demands are … scale ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous More ❯

comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You're an excellent … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week … hour days with on-call duties. Additional tasks include reporting, maintenance, and managing supplier access in a dynamic, collaborative setting. What youll bring? Youll have an outstanding customer service skills and are someone both customers and colleagues can rely on for high-quality work. With a positive attitude, you overcome challenges and build strong relationships. You're an excellent … for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give More ❯

to shape the strategic technology direction across a global financial services organisation.This is a high-impact, visionary position where you’ll lead the transformation of digital engineering, infrastructure, and service management at scale. If you're a strategic thinker with a passion for innovation and enterprise architecture, this is your opportunity to make a lasting impact. Role and … Skills and Experience 10+ years of experience in technology strategy, enterprise architecture, and IT transformation within large, global organisations Proven leadership in digital transformation, particularly across infrastructure, platforms, and service management domains Strong stakeholder engagement skills, with a history of influencing executive leadership and delivering strategic outcomes In-depth knowledge of financial services technologies, including cloud (AWS, Azure More ❯

Overview Join Barclays as a Cryptography and Key Management Analyst , where you'll lead the evolution of our digital landscape, driving innovation and operational excellence. In this role, you will be part of the Cryptography team within the Chief Information Security Office, Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application … this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention to detail and accuracy. Ability to make informed decisions under tight deadlines … and manage multiple priorities effectively. Proficiency in MS Office applications. Some other highly valued skills may include: Relevant security or project management certifications. Background in operational environments, including incident response and change management. Strong documentation skills for operational procedures. Familiarity with SharePoint, Confluence, and JIRA. Unix/Windows operating system knowledge. Expertise in privacy, compliance, and data protection services. More ❯

2nd Line Engineer - Mobile Device Management Location: Hatfield or Milton Keynes or Nottingham - Full time on Computacenter site Hours: 37.5 per week Role Type: Permanent Additional comments: Ideally be Security Cleared, if not the ability to undertake vetting The Endpoint Build and Configuration Service provides comprehensive, end-to-end management for laptops, desktops, mobile devices, and servers … on-premises environments. It includes device enrolment, policy enforcement, and 3rd line technical support for complex issues. Leveraging tools such as MECM, Azure, Intune, Workspace ONE, and DevOps, the service standardises operating system builds, ensures hardware compatibility, and manages configuration settings across client and server platforms. Regular compliance assessments align environments with Computacenters technical and security standards for Windows … 10+ and Windows Server, identifying and addressing any deviations. Delivered through a structured, project-based model, the service ensures a secure, scalable, and consistent device estate tailored to meet customer requirements. What you'll do In this role as a 2nd Line Mobile Device Management Analyst, you will be responsible for supporting the mobile operating system environment and More ❯

experienced Network Architect to join our growing network services team here at DS Smith. As the Network Operations/Architect Lead you will ensure delivery of a high-quality service aligned with business expectations whilst working closely with the Head of Network to plan future requirements and the ongoing evolution of the service. As the successful candidate, you will … encompass subject matter expertise and leadership in ensuring operational excellence. You will demonstrate expert knowledge in service management, project delivery, technology and leadership. Key Responsibilities: Within the function managed by the Head of Networks, technical expertise will exist and continue to be developed, which ensures DS Smith drives a clear technical roadmap, without reliance on a single vendor … new services transition into operation in a controlled manner Establishes standards, procedures and policies appropriately aligned with industry best practice Helps to identify and manage risks within the network service and collaborates with the GRC function to ensure appropriate visibility Works with the Service Owner to maintain FinOps rigor to ensure service costs are managed tightly and More ❯

The Role: Service Delivery Manager Location: Midlands/North – with travel – Field based Sector: Industrial Equipment Salary: up to £45,000 + Car + Benefits + Bonus I am working with a market leading client to find them a committed Service Delivery Manager The role will take the lead in managing and nurturing relationships with key clients ensuring … timely and effective responses. In this role, you'll be the primary operational contact, ensuring the delivery of exceptional service to the highest standards while driving client satisfaction and continuous improvement. All about you: The ideal Service Delivery Manager candidate will come from a customer facing role within engineering, technical solutions or service delivery. You will have … managed key accounts and understand supplier responsibilities for large scale multi-site contracts. Extra brownie points if you have worked with Retail clients. You will be passionate about service excellence and willing to go the extra mile. This role offers genuine scope for growth and development within a company that is proud of its people and its reputation. Key More ❯

expected travel onsite 2-3 days per week Outside IR35 Start/End - November - March 2026 Summary We are seeking an experienced Contact Centre Consultant to lead the setup, management, and operation of both outsourced and insourced contact centres. The successful candidate will have a proven track record in digitalising call centres, transitioning from legacy systems to modern digital … solution providers . The position offers a competitive day rate, is outside IR35, and is based in the North West of England. Key Responsibilities - Lead the establishment and ongoing management of contact centres, both outsourced and insourced. - Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable … contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced services. - Support change management and training initiatives to embed new systems and processes. Skills - Experience in setting up, managing More ❯