226 to 250 of 563 Service Management Jobs in the UK

Rate: up to £184 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted. Role purpose/summary Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident … problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting … and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate More ❯

Rate: up to £184 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is desired but SC eligible will be accepted. Role purpose/summary Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident … problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting … and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong More ❯

Our superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers, maintaining exceptional service and driving continual improvement. You'll be … championing their needs. Manage contracts and SLAs, reviewing performance and ensuring compliance. Lead major incidents; coordinating technical teams and keeping customers informed. Work closely with senior stakeholders to discuss service performance, priorities, and improvement plans. Manage third-party suppliers to maintain service quality. Use data and analytics to identify trends and drive service improvements. Lead and support … continuous service improvement initiatives. Ensure compliance with ISO standards (ISO 27001, ISO 20000) and GDPR. Mentor and guide service delivery team members, helping to set high standards for customer service. Oversee smooth onboarding and transition processes for new customers. What we're looking for: 5+ years' experience in IT Managed Services within the public or private sector. Strong More ❯

Do you have excellent customer service skills ? Are you experienced providing 1st and 2nd line IT support ? Would you like to work for a global company who operate from prestigious offices in the centre of Glasgow ? My client is looking for experienced Service Desk Analysts to join the team on both a permanent and a fixed term basis. … Contract is standard day shift. Its hybrid working, 2 days in the office and 3 from home. Main responsibilities include: Day-to-day user support and liaison with IT Service Desk in other global offices to resolve issues Management/support of a large pool of laptops Management/support of remote working Management of user … iPhone or Android devices AV and VC overflow support Managing spare PCs, upgrades and replacements Setting up new joiner IT equipment Accurate ticket logging of all IT incidents and service requests whilst managing and owning individual ticket queue within the Service Management solution Your skills will include: Previous experience in an IT support role Good analysis and More ❯

and international partners to share resources, manage programmes, and build communities beyond IT restrictions. Main duties of the job Responsible for case logging and call handling incident, change and service requests via an ITSM Toolset. Contributes to knowledge management, expected to publish internal and external information and guidance, specific to the service offerings. Responsible for attending incident … management calls with various stakeholders from incident identification through to resolution. Expected to contribute to supplier incident review calls, ability to escalate end user and internal issues to Service Management. Contribute to external campaigns and webinars to help promote uptake and adoption of available service offerings. About us The NHS England board have set out the top … residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. Please make sure you meet these requirements before applying for this role. You dont More ❯

of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The IT Manager leads in IT Infrastructure Operations. Key duties include: Service ownership and leadership, overall accountability for infrastructure services scope, quality and outcomes, govern delivery against KPIs/SLAs. Team leadership in the UK, actively participating in new hirings and … TUPE process. Build, motivate and coach a high-performing service teams in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act … as strategic escalation points for complex issues, overseeing service processes, ensuring risk management, compliance, and security. Provide regular performance reporting and contribute to governance forums. Stakeholder engagement, principal escalation and reporting point to the client, coordinate with adjacent service towers and third parties. Financial stewardship, budget, forecasting and cost-to-serve optimisation. Driving continuous improvement. Drive maturity More ❯

of growth in the UK, we are looking for additional resources to support us with our upcoming projects. The IT Manager leads in IT Infrastructure Operations. Key duties include: Service ownership and leadership, overall accountability for infrastructure services scope, quality and outcomes, govern delivery against KPIs/SLAs. Team leadership in the UK, actively participating in new hirings and … TUPE process. Build, motivate and coach a high-performing service teams in UK; drive effective resource planning, knowledge sharing, succession planning and skills development aligned to Group standards. Responsible for service transition and tooling, running infrastructure operations and lifecycle management. SLA and performance assurance. Analyse trends, and drive corrective and preventive actions to protect availability and performance. Act … as strategic escalation points for complex issues, overseeing service processes, ensuring risk management, compliance, and security. Provide regular performance reporting and contribute to governance forums. Stakeholder engagement, principal escalation and reporting point to the client, coordinate with adjacent service towers and third parties. Financial stewardship, budget, forecasting and cost-to-serve optimisation. Driving continuous improvement. Drive maturity More ❯

Location: Leicestershire Duration: Until February initially with possible extensions Hybrid working - 4 days a week on site in Melton Leicestershire Responsibilities include: • Providing technical support to end users via Service Desk software• Managing incidents, service requests, and infrastructure works• Supporting ICT projects and contributing to service improvements• Maintaining ICT assets and documentation• Ensuring high standards of customer … service and technical delivery• Collaborating with third-party suppliers and internal teams• Upholding security standards and ICT policies Requirements: • Proven experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk … mobile environments and conducting fault resolution• Excellent communication and documentation skills• Ability to work under pressure and manage multiple priorities• Desirable: Local government ICT experience and knowledge of project management methodologies If this is a role you can support with, please get in touch More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

corporate IT environment, ensuring it is secure, reliable, and scalable as the company grows.This is a hands-on leadership role , combining responsibility for end-user computing, identity and access management, corporate networking, and cyber security operations . What You’ll Do Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc. … . Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance reporting for corporate systems. Lead vendor management for hardware, software, and managed services. Ensure operational standards for backup, configuration, and change management. Engineering team , who manage product infrastructure (AWS, CI/CD, robotics environments); ITSM Lead , who manages service process … management and support The IT Director , to align on overall strategy, operational reliability, governance, and security maturity with business growth. We’re Looking For Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc.) Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance More ❯

corporate IT environment, ensuring it is secure, reliable, and scalable as the company grows.This is a hands-on leadership role , combining responsibility for end-user computing, identity and access management, corporate networking, and cyber security operations . What You’ll Do Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc. … . Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance reporting for corporate systems. Lead vendor management for hardware, software, and managed services. Ensure operational standards for backup, configuration, and change management. Engineering team , who manage product infrastructure (AWS, CI/CD, robotics environments); ITSM Lead , who manages service process … management and support The IT Director , to align on overall strategy, operational reliability, governance, and security maturity with business growth. We’re Looking For Manage Humanoid’s corporate IT infrastructure, endpoints, office networks, connectivity, and productivity platforms (Google Workspace, Slack, Miro etc.) Oversee endpoint lifecycle management, across sourcing, procurement, deployment, patching, and recovery. Maintain monitoring, alerting, and performance More ❯

with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with … Log, classify, and manage customer incidents following established procedures Troubleshoot Microsoft desktop operating systems Execute new starter and leaver processes including user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time … management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles More ❯

part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/ More ❯

Technology is seeking a highly skilled and proactive IT & OT (Operational Technology) Asset Analyst to join their clients IT Commercial and Contracts Team. This pivotal role within the IT Service Management function is essential for managing the end-to-end lifecycle of all IT and OT assets, including hardware, software, licenses, and other technology-related items. The IT … OT Asset Analyst will ensure assets are tracked, maintained, and optimised throughout their lifecycle, ensuring compliance with policies, industry standards, and regulatory requirements while driving continuous improvement in asset management practices. Day-to-day of the role: Assist in maintaining accurate records for both IT and OT assets across multiple platforms, ensuring comprehensive data is available in asset management … Manager in managing the full lifecycle of IT and OT assets, from procurement to decommissioning, ensuring all relevant asset information is captured and updated regularly. Help ensure that asset management processes comply with policies and relevant regulations, assisting in generating reports related to asset health, utilization, and lifecycle status. Work with third-party vendors and suppliers in procurement, maintenance More ❯

operations functions in alignment with ITIL best practices, including incident, problem, change, and asset management. Develop and execute a comprehensive IT operations strategy aligned with corporate objectives. Oversee the management of IT systems, infrastructure, and service delivery to ensure high performance and minimal disruption. Maintain compliance with industry standards, regulatory requirements, and robust data security policies. Ensure IT … of availability, performance, and security to support business objectives. Establish effective monitoring, reporting, and KPI tracking for IT operations. Manage IT projects related to system upgrades, infrastructure enhancements, and service improvements, ensuring timelines, budgets, and objectives are met while minimising business disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server … SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire near Alfreton, hybrid working can be applied for after probation has been completed. Benefits More ❯

talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The Threat and Vulnerability Management Team Lead is responsible for defining, developing, and leading the strategic direction for safeguarding the organisation's infrastructure and applications. This is achieved by proactively identifying, assessing, and remediating … sits within the Digital Engineering Services & Solutions (DES) department of the Technology Division. The role is part of the Digital Engineering Services & Solutions (DES) department, which encompasses Infrastructure and Service Management across EMEA Bank, International Securities, and the 15+ countries in which these entities operate. The position is responsible for leading the Threat and Vulnerability Management function … including oversight of an outsourced offshore third-party service. This function integrates secure practices into the development lifecycle and aligns with service transition processes to ensure compliance with internal controls and regulatory standards. It plays a critical role in governance, audit readiness, and the continuous improvement of MUFG's security posture, while also serving as the central coordination point More ❯

hyperscale Azure architectures and containerized microservices. You'll be at the core of delivering secure, highly-available, resilient solutions, through CI/CD pipelines, IaC, observability tools, and configuration management to build rock-solid, enterprise-scale platforms. From re-architecting legacy apps to orchestrating cloud-native services, you'll make an impact from the ground up. This is your … and associated orchestration tools. • Enterprise scale applications, API Gateways, high availability architectures, load balancing and disaster recovery. • Experience of setting up CI/CD pipelines including production deployments • Configuration management tooling. • Package/dependency management solutions. • Commercial or open source observability tooling. • Comfortable provisioning platforms through IaC tools. • Robust understanding of on-premise infrastructure. • The ability to apply … Supporting microservice oriented, containerised solutions • Consulting on DevOps ways of working with other squads across the organisation • Understanding of software development principles and troubleshooting application issues • Understanding of infrastructure management principles and troubleshooting practices • Understanding of performance monitoring approaches • Working with Managed Service Providers and Professional Service Partners. • Intermediate to advanced technology certification in the given specialism More ❯

Technical Service Delivery Manager Location: Redhill Salary: £55,000 – £60,000 DOE Hours: 40 per week, flexible start/finish (7:30–9:30/3:30–5:30) Contract Type: Permanent, Full-Time About the Role Talented People are recruiting on behalf of a leading defence and technology organisation for an experienced Technical Service Delivery Manager. The … role supports the Programme Director in delivering complex projects for MOD and government clients, ensuring service excellence and compliance. Key Responsibilities Manage multiple technical projects across MOD contracts. Produce and maintain project plans, schedules, and risk registers. Oversee service delivery, ensuring projects meet customer and company requirements. Act as the primary contact for technical and service management queries. Coordinate cross-departmental communication and performance tracking. Support continuous improvement and through-life service processes. Represent the business in customer and commercial meetings. Contribute to bid and tender submissions. Ensure compliance with HSE and quality standards. Skills & Experience Strong project management background within MOD or government contracts. Technical knowledge of electrical, IT, or satellite systems. Excellent More ❯

IT Operations Manager will be responsible for ensuring that the firm’s systems, networks, and services operate reliably, securely, and efficiently. The position combines team leadership with technical oversight, service management, and strategic contribution to IT and digital transformation projects. • Managing and mentoring IT Operations team members, ensuring high performance and professional development. • Overseeing on-premises and cloud … compliance with ISO27001 and ISO22301 standards. • Leading Cyber Essentials Plus accreditation renewals. • Developing and documenting robust IT processes and procedures. • Managing vendor relationships, contracts, and software licences. • Producing monthly management reports on IT operations, metrics, and service performance. Applicants should have proven technical competence across the following areas: • Microsoft 365 Platform: Exchange, SharePoint, OneDrive, and Teams. • Windows Server … Active Directory, SQL Server, and PowerShell scripting. • Cloud infrastructure management and server virtualisation (Azure or similar). • Enterprise backup, replication, and disaster recovery planning. • Network management, cybersecurity principles, and data protection best practices. • Strong understanding of project management and helpdesk operations. Key qualities include: • Demonstrable experience in an IT management or senior operations role. • Strong leadership More ❯

experienced and proactive NOC Shift Lead to join a 24/7 operations team based in Belfast . This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will have a strong technical background, proven leadership ability, and a commitment to service excellence in a … time, 24/7 Operations Role Overview As a NOC Shift Lead , you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You’ll serve as the escalation point for major incidents, provide process guidance, and drive continuous improvement across network operations. Key Responsibilities Operations Team Duties … and accurately documented. Maintain clear and consistent communication with customers during fault resolution. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis and contribute to ongoing service improvement. Shift Lead Responsibilities Lead and coordinate shift team activities, including monitoring, call handling, and incident management. Provide leadership and direction to ensure consistent, high-quality service delivery. More ❯

Negotiable Onsite Hertfordshire Key Skills: SCCM Intune Autopilot Scripting Powershell Endpoint As an IT Infrastructure Engineer, you will play a pivotal role in designing, implementing, and supporting modern endpoint management solutions across our organisation. Your mission will be to ensure secure, efficient, and scalable deployment and management of end-user devices using Microsoft Intune and Microsoft Endpoint Configuration … Manager (MECM/SCCM). You will be at the forefront of our digital workplace strategy, enabling seamless device provisioning, application deployment, patch management, compliance enforcement, and remote support capabilities. Within this role you will have the opportunity to work on exciting projects and contribute to the transition to cloud-based device management, supporting hybrid work environments, and … security and performance. Please note, this role involves hands-on responsibilities including deploying system images to endpoints, software installation, diagnosing and resolving technical issues, and the effective maintenance and management of the IT environment. Key Responsibilities - Design, deploy, and manage Microsoft Intune and Endpoint Configuration Manager environments. Develop and maintain device compliance policies, application deployment strategies, and patch management More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function? This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You ll be joining the business at a pivotal moment the organisation is ready to … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready to … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in More ❯

IT Problem Management Specialist - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Management Specialist to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain the Known Error … Database and implement preventative measures Drive continual service improvement based on insights and trends Act as primary coordinator for major incidents and lead incident response Facilitate incident bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes … in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using More ❯