251 to 275 of 873 Service Management Jobs in the UK

cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. More information is available at . Role Summary The Experience Transformation Manager will be responsible for delivering transformation initiatives across the business … in support of achieving an enhanced user experience. You will assess tools, processes, suppliers, and teams to identify best in class service improvement opportunities to reduce resolution times, increase self-service adoption, reduce hand-offs and identify next generation AI solutions to support our business success. You will have direct people management responsibilities for a varied, global … team of professionals representing the IT Service Management function and will drive a continual improvement culture and mindset. You will own our service improvement plans within the IT Services business, delivering targeted campaigns to optimise our processes and costs and be a trusted voice of our users to drive an enhanced experience, collaborating across our wider business More ❯

level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We're inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you'll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/… building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you'll bring: Experience as a Laptop/Desktop … Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential More ❯

needs, providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. … System Maintenance & Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

are on the hunt for an experienced Platform Support Manager to be based in Stockport or Preston. The Platform Support Manager is an essential investment in stability, scalability, and service excellence as the company grows, this is a pivotal leadership role at a transformative moment in the company's growth. With increasing contracts, clients, and platform usage, the demand … confidence in a £1bn+ enterprise. Ensures Stability & Scalability: As OCU grows, this role safeguards platform performance, incident resolution, and system resilience, minimizing downtime risks while enabling seamless scaling. Enhances Service & Client Satisfaction: By leading a high-performing support team, this role ensures faster issue resolution, better onboarding for new contracts, and an improved user experience across all platforms. Supports … integrating new acquisitions, managing vendor relationships, and optimizing IT operations, ensuring OCU’s platforms support its £1bn+ business expansion with confidence. Skills and Experience 5+ years of direct line management and leadership experience in an enterprise-scale IT or platform support function. • Proven expertise in IT service management, incident response, and problem management within a large More ❯

calls, or emails to assist users with IT issues and queries. Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications. Log and document incidents and service requests accurately in the IT service management system. Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365. Escalate unresolved or complex issues … and systems to ensure functionality. Support onboarding of new employees by setting up accounts, devices, and access rights. Learn and follow IT policies, procedures, and security protocols to maintain service standards. Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Possibility of … working Qualifications English GCSE or equivalent, grade 4-9 (Essential) Maths GCSE or equivalent, grade 4-9 (Essential) About the Employer FAIRSTONE GROUP LIMITED Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint More ❯

We're looking for someone to lead the development and delivery of effective maintenance strategies across our resort. You'll be responsible for managing and evolving our Computerised Maintenance Management System (CMMS), ensuring it supports statutory, preventive, and predictive maintenance. You'll also drive the use of problem and defect management tools to support data-led decision-making. … BI, Tableau, Quick Sight, QlikView) Lean Six Sigma certification or relevant experience is preferred Previous experience working within an Engineering/Technical field would be desirable Understanding of field service management, reliability engineering, and cost-effective operational improvements Experience in planned maintenance, spare part management, and use of diagnostic/remote monitoring tools Excellent analytical skills - able … a team Structured, logical thinker with clear and accurate written/verbal communication Proactive, organised self-starter with strong problem-solving abilities and project planning experience Experience in project management is desirable Benefits A competitive annual salary 33 days holiday (including bank holidays) 'Enjoy the Ride' Merlin Annual Passes - 6 in total per year, 1 for you, plus More ❯

SAP, Oracle, or Workday and their role in best-in-class operating models across industries. Complementary Technologies: Experience with associated technologies, including: Major cloud platforms (IaaS & PaaS) Identity & Access Management Data platforms Service management & automation IoT & Operational Technology API management (For Workday specialists) Strong understanding of HR and Finance functions. Architecture & System Design: Demonstrate expertise in … Intelligent Enterprise solutions. Stakeholder Engagement: Build strong relationships with internal teams, senior leadership, and strategic alliance partners. Mentorship & Development: Support and mentor junior digital architects, fostering growth through formal management and informal coaching. YOUR PROFILE Required Experience & Competencies As an ERP Architect , you should have expertise in architecting solutions for key operating model domains. Experience in at least two … of the following areas, including their integration, is essential: Supply Chain Management Resource & Material Planning Product Lifecycle Management Inventory & Warehouse Management Manufacturing Execution Service Operations Customer Engagement, Experience & Relationship Management Field Service Finance Human Capital Management Sustainability & Compliance Awareness Understanding of how enterprises optimize sustainability through their operating models. Awareness of regulatory requirements More ❯

all users, contributing to strategic IT decisions, and supporting a Cloud First transformation using Microsoft Azure. You will also be responsible for mentoring the Internal Support Team and ensuring service excellence. Opportunities like this do not come up very often and this could really be a landmark moment in your career. You will be working for one of the … most innovative software/services companies in the world, who will enable you to progress your career and learn new skills. Responsibilities:- Service Management: - Lead and manage the Internal Support Team, ensuring SLAs and business requirements are met. Deliver 1st to 3rd line support, including hands-on problem resolution. Oversee the rota-based support desk and out-of …/supplier relationships and negotiate contracts effectively. Compliance & Security:- Ensure implementation and adherence to cybersecurity and information security best practices. Participate in internal and external audits where needed. Facilities Management:- Ensure upkeep and technical readiness of office environments. Support facilities infrastructure related to IT operations. Experience required 10+ yearsIT industry experience,5+ yearsin a managerial capacity. Proven ability to More ❯

pride in our rich history of technological innovation. This spirit is pervasive and drives us to develop better, more flexible, and more efficient solutions that address increasingly complex data management needs-today and well into the future. We're looking for a Director of Enterprise Container Storage Engineering - Kubernetes/Docker/Container Technologies. You will help design and … and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools, Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands More ❯

on-call on rotational basis during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance … of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external projects support Ability to work on several customers with different … implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours on-call support rota and be able to work overtime when required. Ensure all working time is accounted for within the timesheet system More ❯

certifications, this is a fantastic opportunity to join a dynamic, fast paced, and growing area. About the role: We are seeking a Technical Architect with expertise in Enterprise Service Management or SaaS technical delivery. In this role, you will be responsible for the architecture, design, implementation, and integrity of the ServiceNow application within the enterprise. You will ensure … delivered by Engage ESM practices. Excellent verbal and written communication skills required. Qualifications, skills and experience: Proven experience in technical solution design and implementation of the ServiceNow application. Proven management/influencing abilities. Ability to produce documentation at various levels including technical and customer facing. Knowledge of IT and Enterprise Service Management is critical. Expertise and experience … areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application architectures and supporting technologies. Web service proficiency (REST, SOAP) as well as XML and JSON knowledge. Knowledge of relational databases (MySQL, MSSQL, Oracle) beneficial. Must be prepared to travel. As a Disability Confident employer, we More ❯

business alignment. Provide direct technical support for local infrastructure, networks, hardware, and key business systems, including ERP, MES, and Office 365. Manage relationships with third-party vendors to oversee service performance, coordinate issue resolution, and ensure IT support meets business needs. Oversee IT change management initiatives, gathering business requirements, coordinating deployments, and ensuring minimal disruption to operations. Facilitate … continuous improvement by identifying opportunities to enhance IT services, streamline processes, and implement new technology solutions. Ensure IT security and compliance, assisting with audits, user access management, and adherence to data protection and IT governance policies. Facilitate IT communication and training, keeping stakeholders informed of upcoming changes, outages, and best practices for IT systems. Support IT continuity planning, assisting … systems (AX 2012 preferred) and Office 365. Technical IT skills, including troubleshooting hardware issues, managing server rooms, performing switch testing, and coordinating IT support activities. Proficient communication and stakeholder management skills, with the ability to liaise between technical teams, third-party providers, and business users. Experience in IT vendor and service management, including coordinating support contracts, managing More ❯

transition releases and remediate identified items from health checks. This element will ensure services are delivered in line with required security standards and best practice processes to achieve ongoing service excellence. Essential Demonstrable record of delivering results and meeting targets. Good analytical skills and the ability to develop solutions with focus on customer needs. Effective verbal and written communication … such as the strategy, values and core behaviours. Strong analytical skills. Ability to create, interpret and present data effectively. Sound level of technical understanding. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Desirable: Knowledge of operating IT systems within Government environments ITIL Intermediate qualified in Service Transition and/or Release Control More ❯

transition releases and remediate identified items from health checks. This element will ensure services are delivered in line with required security standards and best practice processes to achieve ongoing service excellence. Essential Demonstrable record of delivering results and meeting targets. Good analytical skills and the ability to develop solutions with focus on customer needs. Effective verbal and written communication … such as the strategy, values and core behaviours. Strong analytical skills. Ability to create, interpret and present data effectively. Sound level of technical understanding. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Desirable: Knowledge of operating IT systems within Government environments ITIL Intermediate qualified in Service Transition and/or Release Control More ❯

transition releases and remediate identified items from health checks. This element will ensure services are delivered in line with required security standards and best practice processes to achieve ongoing service excellence. Essential Demonstrable record of delivering results and meeting targets. Good analytical skills and the ability to develop solutions with focus on customer needs. Effective verbal and written communication … such as the strategy, values and core behaviours. Strong analytical skills. Ability to create, interpret and present data effectively. Sound level of technical understanding. Experience of working with IT Service Management toolset. ITIL v3/v4 Foundation Desirable: Knowledge of operating IT systems within Government environments ITIL Intermediate qualified in Service Transition and/or Release Control More ❯

Support teams, initiating escalations and meticulously tracking the resolution of complex issues with external partners as required. Operate effectively within established ITIL frameworks, specifically contributing to Incident and Problem Management, and Change Enablement processes to uphold the governance of their Service Management Centre. Execute configuration service requests from their customers, collaborating with the Support Team to … company IT systems, alongside configuring new staff laptops and facilitating the procurement and deployment of essential peripheral equipment for colleagues. Key Experience Required: Demonstrated experience in incident and problem management within an ITIL-driven technical setting. Familiarity with Change Enablement and Release Management processes would be a distinct advantage. A solid grasp of IT support, coupled with the More ❯

customers as individuals - no matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses suffer too. Poor customer experience translates to … including Octopus, Scottish Power and Philips - helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service and have begun the next phase in our growth - expansion into 17 European markets over the next two years. The Role - Service Delivery Manager At Ophelos … edge AI and a customer-first approach. We are growing rapidly and expanding our services across 17 European countries. As part of our journey, we're looking for a Service Delivery Manager (SDM) to help us deliver seamless market rollouts and drive operational excellence. In this role, you'll get to: Lead incident management from start to finish More ❯

support, playing a central part in maintaining system stability and advancing internal tech capabilities. This is a technically diverse role, offering exposure across software development, infrastructure support, and IT service continuity. The successful candidate will design and maintain robust in-house applications, support day-to-day system operations, and act as a key contact for users and third-party … checks, backups, and system reviews Maintain high availability across platforms including Active Directory, Azure Exchange, and Hyper-V Oversee Disaster Recovery readiness and contribute to regular testing Support patch management, system upgrades, and audit compliance Collaborate with business teams to configure and support applications like Salesforce, Diligent, and DocuSign Act as backup to senior IT staff during periods of … users in a fast-paced, regulated environment Excellent problem-solving and communication skills Experience with IT policy drafting and user training material creation Familiarity with ITIL frameworks or similar service management standards Why Apply? Gain deep exposure to both core banking systems and modern productivity tools Work within a collaborative, knowledgeable, and supportive IT function If you’re More ❯

support, playing a central part in maintaining system stability and advancing internal tech capabilities. This is a technically diverse role, offering exposure across software development, infrastructure support, and IT service continuity. The successful candidate will design and maintain robust in-house applications, support day-to-day system operations, and act as a key contact for users and third-party … checks, backups, and system reviews Maintain high availability across platforms including Active Directory, Azure Exchange, and Hyper-V Oversee Disaster Recovery readiness and contribute to regular testing Support patch management, system upgrades, and audit compliance Collaborate with business teams to configure and support applications like Salesforce, Diligent, and DocuSign Act as backup to senior IT staff during periods of … users in a fast-paced, regulated environment Excellent problem-solving and communication skills Experience with IT policy drafting and user training material creation Familiarity with ITIL frameworks or similar service management standards Why Apply? Gain deep exposure to both core banking systems and modern productivity tools Work within a collaborative, knowledgeable, and supportive IT function If you’re More ❯

support, playing a central part in maintaining system stability and advancing internal tech capabilities. This is a technically diverse role, offering exposure across software development, infrastructure support, and IT service continuity. The successful candidate will design and maintain robust in-house applications, support day-to-day system operations, and act as a key contact for users and third-party … checks, backups, and system reviews Maintain high availability across platforms including Active Directory, Azure Exchange, and Hyper-V Oversee Disaster Recovery readiness and contribute to regular testing Support patch management, system upgrades, and audit compliance Collaborate with business teams to configure and support applications like Salesforce, Diligent, and DocuSign Act as backup to senior IT staff during periods of … users in a fast-paced, regulated environment Excellent problem-solving and communication skills Experience with IT policy drafting and user training material creation Familiarity with ITIL frameworks or similar service management standards Why Apply? Gain deep exposure to both core banking systems and modern productivity tools Work within a collaborative, knowledgeable, and supportive IT function If you’re More ❯

of skills we think you need: Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Working knowledge in IT infrastructure, systems administration, network management and end user support services. Working experience with Service Management or Ticketing Tools like Jira Service Management, Service Now. Working experience with IDP platforms … like Okta, Azure. Proven communication skills, written and verbal. Ability to read & analyse business processes, procedures, training material. Analytical & problem solving abilities. Service oriented demeanour is a must. Driving change and handling difficult situations. Problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment. Proficiency in deploying and managing IT systems More ❯

the UK. You will be responsible for leading a world-class professional services practice; defining best practice, building and coaching teams, being a champion for Made Tech's managed service both internally and externally and evolving our propositions and practices. Key responsibilities As a Head of Practice, reporting to the Head of Managed Services, you will work closely with … they need to deliver for our clients and their users; whilst also considering their individual development plans. You will be responsible for defining the overarching technology strategy for the service line; developing new propositions to meet the ever-changing client needs and introducing standards, tools, and methods in areas such as platform alerting and data quality monitoring. You will … work closely with other Heads of Practice and Solution Managers to support the growth of the service line. This will include shaping solutions and writing bid responses, maintaining and growing your professional network, contributing to thought leadership through content and events, and collaborating with clients as an advisor, partner, and consultant. Skills, knowledge and expertise The below list describes More ❯

ll be a pivotal member of our dynamic IT team, acting as the technical subject matter expert for all things SAP infrastructure. From managing external hosting partners to leading service improvements and supporting transformational projects, you'll be right at the heart of Tarmac's digital evolution. You'll work across a broad technical landscape - translating business needs into … You'll bring a proactive, strategic mindset, using your deep technical knowledge and sharp analytical skills to deliver real impact. Your day-to-day will include: Leading SAP infrastructure service management activities, ensuring reliable, secure and cost-effective solutions. Managing third-party SAP hosting providers, ensuring delivery against SLAs and governance standards. Acting as SAP technical lead on … year IT strategy with your SAP expertise. What we're looking for: Proven experience with SAP technologies in a large infrastructure environment Strong knowledge of IT governance, audit, and service management principles Ability to translate business requirements into robust, scalable solutions Excellent communication and stakeholder engagement skills A degree in an IT-related field (or equivalent experience) Nice More ❯

leader in partnering with companies to transform and manage their business by harnessing the power of technology. You will be involved in all technical aspects of the implementation of Service Management, Service Integration, and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you have a thorough knowledge of … of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Core involvement in the technical implementation of ServiceNow using Service Management practices based on Capgemini and Industry standards. Co-Design and develop new ServiceNow Applications … GB Posted on 16 May 2025 Experience level Experienced Professionals Contract type Permanent Location Birmingham, London, Manchester, Woking Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where More ❯

leader in partnering with companies to transform and manage their business by harnessing the power of technology. You will be involved in all technical aspects of the implementation of Service Management, Service Integration, and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that you have a thorough knowledge of … of pre-employmentchecks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Core involvement in the technical implementation of ServiceNow using Service Management practices based on Capgemini and Industry standards. Co-Design and develop new ServiceNow Applications … GB Posted on 16 May 2025 Experience level Experienced Professionals Contract type Permanent Location Birmingham, London, Manchester, Woking Business unit Cloud Infrastructure Services Brand Capgemini Professional communities Cloud Infrastructure Management When you join Capgemini, you don't just start a new job. You become part of something bigger. Learn about how the recruitment process works - how to apply, where More ❯