251 to 275 of 645 Service Management Jobs in the UK

Location: Hybrid - from any of our Scottish Offices Term: Permanent Position Back to Open Roles Service Delivery Manager Location: Hybrid - from any of our Scottish Offices Term: Permanent Position Salary: Competitive Apply Now Job Description Waracle are looking for a Service Delivery Manager for an exciting new role joining our world-class digital technology consultancy and home to … design and delivery to operations. This is a Hybrid role working from any of our Scottish offices 2 days a week We're seeking a proactive and commercially astute Service & Delivery Manager to join our Managed Services team. This pivotal role involves being the key liaison for a portfolio of clients , ensuring their ongoing digital product and service needs are met with exceptional service and clear value. You'll operate at the intersection of client relationship management and operational delivery, focusing on the commercial health and strategic growth of your accounts. You'll be instrumental in ensuring our multidisciplinary teams consistently deliver predictable, high-quality outcomes, maintaining strong client partnerships while navigating the complexities of More ❯

Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments … into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and … service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution statements. Create compelling sales enablement materials and agile minimum viable propositions. Launch pricing bundles and commercial strategies to drive new business and upsell opportunities. Product Lifecycle Management Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the More ❯

Manager ?? Newport (Hybrid Working) ?? £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice frameworks, ensuring timely root cause analysis and preventative actions, while leading a collaborative team and … influencing service delivery across a multi-vendor landscape. This is an opportunity to create tangible improvements in IT service stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and … problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with the ability to translate technical concepts for diverse audiences A naturally analytical approach, able to lead investigations More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head … of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities … SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture lessons learned and improve playbooks for future M&A initiatives * Support change management, onboarding and documentation across projects More ❯

IT Service Delivery Manager - Mergers & Acquisitions £70,000 - £80,000 PA A leading organisation undergoing rapid growth through acquisitions is seeking a high-calibre IT Service Delivery Manager to lead IT planning and integration for a fast-paced M&A programme with circa 10 acquisitions planned per year for the next four years. Reporting directly into the Head … of IT, you'll oversee a team decided to the successful integration of all acquired businesses, driving seamless IT integration, data migration, service continuity and post-merger optimisation while collaborating with stakeholders across the business. This is a strategic, career-defining opportunity for someone who thrives in fast-moving environments and is committed to long-term impact. Key Responsibilities … SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture lessons learned and improve playbooks for future M&A initiatives * Support change management, onboarding and documentation across projects More ❯

opportunity for growth and career development. Job Description Develop and implement long-term IT strategies and operational plans in alignment with the company's business goals. Collaborate with senior management to ensure IT initiatives support business objectives. Oversee the delivery of IT services, ensuring they meet quality standards and are delivered on time and within budget. Manage the IT … service portfolio, including service transitions and retirements. Ensuring high availability, performance, and cybersecurity of systems Lead and mentor a team of IT professionals, fostering a culture of continuous improvement and professional development. Conduct performance reviews and provide feedback to team members. Oversee IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within … the IT budget, ensuring effective allocation of resources. Monitor IT expenditures and implement cost-saving measures where possible. Identify opportunities for process improvements and implement best practices in IT service management. The Successful Applicant Bachelor's degree in information technology, Computer Science, or a related field. Strong experience of leading IT functions with attention to detail in the delivery More ❯

they are and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Support in defining, implementing and operating improved service support governance across SMARTY and our IT/Digital Partners. Manage BAU operational issues through partnering with teams across SMARTY and our IT/Digital partners and feedback on … service improvement initiatives. Working closely with our partners to ensure service assurance processes are being followed and appropriate governance is applied. Working with Senior Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely … working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support More ❯

clients. If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Lead a multidisciplinary LAN team, embedding a culture of service excellence and continuous improvement Act as the primary contact for internal LAN-related services, including support for bids, tenders, and pre-sales activity Manage team performance, conduct regular … Oversee project delivery, ensuring work is completed on time, to budget, and to high standards Drive operational improvements, customer satisfaction, and commercial success Maintain strong relationships with clients through service reviews and issue escalations Collaborate with Sales, Project, and Support teams to align service delivery with pipeline demand Track and act on customer feedback (CSAT/NPS), implementing … meaningful service improvements Work closely with suppliers to manage performance, SLAs, and escalation procedures Ensure effective use of internal knowledge resources and handover processes between projects and support Maintain spare stock for key clients and plan resources effectively for business-as-usual and project work Skills/Must have: 5+ years in a service delivery or engineering management More ❯

About The Role Advance Your Career as a Service Delivery Manager! Intercity is growing and this is your chance to grow with us. We're looking for a commercially aware and relationship-driven Service Delivery Manager to join our high-performing team. If you're passionate about delivering exceptional IT services, building trusted client partnerships, and driving continuous … improvement, this is your opportunity to make a real impact. As a Service Delivery Manager, you'll be the face of service excellence for key clients, ensuring we meet and exceed contractual commitments. You'll work closely with Sales, Engineering, and Project teams to deliver seamless service transitions, manage change, and identify opportunities to enhance customer value. … We're looking for someone who takes ownership, leads with confidence, and thrives in a fast-paced, customer-focused environment. Key Responsibilities as a Service Delivery Manager: Own the end-to-end service delivery for assigned clients, ensuring performance aligns with SLAs and contractual obligations Act as the primary point of contact for service-related matters, building More ❯

Are you an experienced Application Analyst with a passion for systems support, service improvement, and digital transformation? We're looking for a proactive and technically confident individual to join a forward-thinking Application Operations team, supporting key systems that underpin academic libraries and research infrastructure. About the Role You'll provide hands-on support, implementation, and improvement of a … suite of specialist applications - including systems for library management, access control, and institutional repositories. You'll work closely with service owners, IT colleagues, and academic stakeholders to ensure excellent service delivery, effective incident resolution, and robust change and release processes. This is a varied and rewarding role, perfect for someone with strong technical foundations and a structured … problem-solving. Key Responsibilities Provide day-to-day application support across a range of digital services. Diagnose, resolve, and escalate incidents in line with SLAs. Drive continuous improvement through service review, change management, and strategic enhancements. Design and execute test plans, support release and deployment activities. Collaborate on system upgrades, migrations, and integration projects. Contribute to service More ❯

Job Title Service Solution Architect Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category Software Engineering Closing Date 11 August 2025 Service Solution Architect Location: Asda House, Leeds (Minimum three days per week) We're excited to welcome you to Asda! As a Service Solution Architect … you will play a crucial role in shaping and evolving our service management landscape. Embedded within the Technology Strategy & Architecture function, you will collaborate closely with the ServiceNow product team, integration and engineering architects , and other cross-functional stakeholders. Your expertise will drive the design and delivery of end-to-end service solutions that align with Asda … s Service Team needs and business objectives. We welcome applications from candidates seeking part-time hours, flexible working arrangements, or job share opportunities. This role requires on-site presence at Asda House in Leeds for at least three days per week. We're really looking forward to having you around! In this role, you will bridge the gap between More ❯

level? Or perhaps a seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! We’re inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, you’ll be at the heart of providing essential hardware support to a prestigious government client. From hands-on break/… building laptops and other mobile devices to meet customer specifications. Encrypting, repairing, and re-accrediting laptops. Ensuring compliance with security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What you’ll bring: Experience as a Laptop/Desktop … Hardware Support Engineer. Previous service delivery experience, preferably in a multi-vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential More ❯

and aligned with the dynamic needs of the maritime and port services industry, delivering high performance across a complex, 24/7 operational landscape. Duties and Responsibilities: Infrastructure & Cloud Management * Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. * Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience … contact centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and … monitor SLAs and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We're here because … s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We're here because we see banks and legacy service providers making things harder for them. We don't think the best technology or the best service should be reserved for those with the biggest headquarters. We're … community which is proud to serve our mission, and comprehensive benefits. Your Mission We are seeking an Automation Engineering Manager to lead and scale our IT Engineering and IT Service Desk functions in a rapidly growing, high-impact environment. This role is not about just running IT -it's about rethinking how IT operates . We're looking for More ❯

Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect management in … ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect management in … ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect management in … ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

users. The role holder also delivers low to medium complexity work packages as part of customer implementation projects. Your role We are looking for a 1st Line OSM (Operational Service Management) Contact Centre Agent to provide Service Desk Support, joining our OSM Service Team of 1st and 2nd Line engineers. Your role will involve assisting high … users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Business Awareness. Develops an understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken … s problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis. Team Working. Acts More ❯

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise … to meet their customer’s needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability, and driving continuous improvement across IT services. The ideal candidate will have a strong process ownership … and communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. Key responsibilities Major Incident Management Own and manage the end-to-end Major Incident process More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

Manager will be responsible for ensuring that IT projects are completed on time, within scope, and within budget. This position requires strong leadership skills, a deep understanding of project management methodologies, and a passion for delivering high-quality IT solutions. Key Responsibilities: Project Delivery : Lead and manage the end-to-end delivery of SAAS IT projects, ensuring alignment with … business objectives, timelines, and budgets. Stakeholder Management : Engage with stakeholders at all levels to understand business needs, define project requirements, and set clear expectations. Resource Allocation & Planning : Collaborate with cross-functional teams (developers, analysts, testers) to ensure the proper allocation of resources and skills for successful project execution. Risk Management : Identify, assess, and mitigate risks and issues throughout … Development : Lead, mentor, and support the project team, ensuring a high level of motivation, productivity, and professional development. Key Skills & Qualifications: Experience : 8+ years of experience in IT project management or delivery management. Proven track record of managing large-scale IT projects from initiation to successful completion. Enterprise SAAS implementation. Experience with both Agile and Waterfall project management More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process … within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on More ❯

Go back Moorfields Eye Hospital NHS Foundation Trust Service Desk Analyst The closing date is 10 August 2025 We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around empowering patients and service users; improving the experience navigating the healthcare system; and joining up … systems and data across to better meet the needs of the service. Main duties of the job Customer service management : Resolve user requests within the agreed service level agreement; empathise with end users; use customer-focused metrics to achieve satisfying outcomes; take ownership and initiative; own issues until resolved or mitigated; demonstrate service focus and awareness … of different products and services. Asset and configuration management: Track, log, and correct information to protect assets and components; support process efficiency and continual service improvement; identify deficiencies. The service currently operates Monday to Friday, 8.00am - 6.00pm, and you will be part of the rota system. The posts are based on-site. About us At Moorfields, we More ❯

direction to a small team of safety engineering specialists within the Engineering Integration and Delivery group who are responsible for all engineering aspects from initial concept to introduction of service of Aviation & Maritime Safety communication systems. The postholder will focus on the evolution of Viasats SwiftBroadband Safety infrastructure, based on a detailed understanding of the new and emerging communications … and surveillance requirements for Air Traffic Management. He/she will provide support to the technical/management lead for IRIS Phases 3 and 4 that will include possible transition to a GEO+LEO terminal. Over time, additionally building his/her knowledge of maritime safety requirements to become a focal point for the technical development of the new maritime … standards for safety communication systems, and requires close working with industry partners within the Iris consortium, including aircraft manufacturers (i.e. Airbus and Boeing), avionics suppliers, and air traffic communication service providers that provide message processing and ground connectivity to ATC centres, airline operational services and Air Navigation Service Providers (ANSPs). This role will also require technical understanding More ❯