Londonderry, Northallerton, North Yorkshire, England, United Kingdom
Pearson Whiffin Recruitment Ltd
SupportAnalyst – field based, working at client sites. We are seeking a proactive and customer-focused SupportAnalyst to first- and second-line technical support to various clients across Northern Ireland (north) supporting end-users across the business, ensuring that hardware, software, and network systems run smoothly and efficiently. Key Responsibilities: Provide day-to-day … technical support for laptops, desktops, and peripherals (printers, monitors, mobile devices). Install, configure, and maintain Windows operating systems (Windows 10/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user accounts, permissions, and security in Active Directory and Microsoft 365 . Perform hardware and software upgrades, imaging … and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of Windows 10/11, Microsoft Office 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell More ❯
Cheltenham, England, United Kingdom Hybrid/Remote Options
JG Travel Group
IT SupportAnalyst Full time/Competitive salary/Cheltenham office based (Direct applicants only – no recruitment agencies please) We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT SupportAnalyst you will provide 1 st and 2 nd line technical support to end … include: Act as the first point of contact for IT-related issues via phone, email, or helpdesk system to users throughout the company Undertake Desktop and Server Administration tasks Support user accounts, permissions, and access control through Active Directory/Microsoft 365 Perform routine maintenance and updates on systems, ensuring compliance with company IT policies Provide support to … the Head of IT Provide overall support for software/hardware used by all employees of the company including remote workers Take responsibility for managing the asset inventory Support onboarding and offboarding of employees (account setup, equipment preparation) Assist with maintaining backups, antivirus systems, and system monitoring Work closely and maintain good relations with a variety of IT More ❯
Technical SupportAnalyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical activities concerning the … installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will act as first line support for all helpdesk requests and incidents. Role Responsibilities: Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain … desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of More ❯
Technical SupportAnalyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical activities concerning the … installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will act as first line support for all helpdesk requests and incidents. Role Responsibilities: Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain … desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of More ❯
Kidlington, Oxfordshire, South East, United Kingdom
Omega Resource Group
Technical SupportAnalyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical activities concerning the … installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will act as first line support for all helpdesk requests and incidents. Role Responsibilities: Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain … desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of More ❯
Kidlington, Oxford Spires Park, Oxfordshire, United Kingdom
Omega Resource Group
Technical SupportAnalyst Location: Oxford Contract: Permanent Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. We are currently working with an aerospace client based at the Oxford Airport who are looking for a Technical Support Analyst. Your responsibilities will be to undertake technical activities concerning the … installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will act as first line support for all helpdesk requests and incidents. Role Responsibilities: Provide first-line technical support to end-users via face-to-face interactions, telephone, and email. Install, configure, and maintain … desktop and laptop PCs. Support and troubleshoot issues related to telephone systems. Provide support for audio-visual equipment, projectors, and video conference facilities. Manage the resolution of IT issues, problems, service requests, and changes using the AHUK Helpdesk tool. Conduct audits of computers to ensure all software is authorised and licensed. Maintain an accurate inventory/database of More ❯
IT SupportAnalyst -1st Line Support Crica £25,000 - £30,000+ Southampton We're looking for a proactive and customer-focused 1st Line IT SupportAnalyst to join a busy service desk team supporting users across multiple sites. This is a hands-on role providing front-line technical support for a wide range … of systems and applications. Key Responsibilities: Act as the first point of contact for IT queries via phone and remote support Log and track support tickets, ensuring timely resolution and clear communication Troubleshoot issues across Windows environments, networks, email, and telecoms Assist with user account management and basic system administration Escalate complex issues to senior team members or More ❯
Application SupportAnalyst – Insurance Systems (London Market) London (Hybrid) | Permanent | Competitive Salary + BenefitsAre you ready to make a real impact in the London Insurance Market? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation.We’re looking for … a skilled Application SupportAnalyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe , Exact Advantage , and other market-leading applications.This is a hands-on role where you’ll troubleshoot issues, coordinate releases, and … makes this opportunity stand out? Tech & Tools : Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc Industry Impact : Support systems critical to London Market operations, including policy administration and aggregation platforms. Growth & Ownership : Be part of a team that values proactive thinking, ownership, and continuous improvement. Culture : Join More ❯
Service Desk Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line SupportAnalyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to … around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing timely and … new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice More ❯
Central London, London, United Kingdom Hybrid/Remote Options
McCabe & Barton
Senior Infrastructure SupportAnalyst | London | Hybrid 4 days | Permanent A leading financial services client in London is seeking a Senior Infrastructure SupportAnalyst talented to join their team. Please see below for key details. Role Overview: Provide expert-level infrastructure and technical support with a strong focus on VIP client services, whilst managing cloud operations … Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics: VIP & Executive Support Excellence - Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations under pressure, respond rapidly to urgent requests, and … maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support - Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops, mobile devices, home office setups, and audio-visual equipment including More ❯
Senior Infrastructure SupportAnalyst Location: London | Hybrid: 3 days | Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading financial services client in London who is seeking a Senior Infrastructure SupportAnalyst to join their talented team. Role Overview Provide expert-level infrastructure and technical support with a strong focus … on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations … under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops, mobile devices More ❯
City of London, London, United Kingdom Hybrid/Remote Options
McCabe & Barton
Senior Infrastructure SupportAnalyst Location: London | Hybrid: 3 days | Permanent Salary: Competitive with excellent bonus and benefits McCabe & Barton are partnering with a leading financial services client in London who is seeking a Senior Infrastructure SupportAnalyst to join their talented team. Role Overview Provide expert-level infrastructure and technical support with a strong focus … on VIP client services, whilst managing cloud operations, Microsoft 365 administration, and ensuring exceptional service delivery for executive and high-priority users. Key Characteristics VIP & Executive Support Excellence: Proven experience providing white-glove support to C-suite executives, board members, and high-priority clients with exceptional customer service skills. Ability to handle sensitive situations with discretion, manage expectations … under pressure, respond rapidly to urgent requests, and maintain composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows 10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops, mobile devices More ❯
Gerrards Cross, Buckinghamshire, South East, United Kingdom
Walsh Employment
Application SupportAnalyst Location: Gerrards Cross Salary: £32-37K plus excellent benefits package Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions. Key Requirements We are … seeking a technically proficient and service-oriented supportanalyst who thrives in a fast-paced, high-pressure environment . The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users. Essential: Minimum 2 years' experience in second-line support , ideally covering 1st to 3rd line support in a lean team Strong experience with technical and application support including SQL queries , database investigation , and software installation Excellent interpersonal and communication skills ability to work with doctors, nurses, and healthcare professionals under time pressure Hands-on experience with: SQL/databases Windows operating systems Application Support Remote Access Tools Familiarity with ticketing systems any platform More ❯
Application SupportAnalyst -Compliance Systems Based in London - 2/3 days in office Up to £50,000 (depending on experience) Outstanding Excel Skills, ServiceNow and SQL Junior to Mid-Level A well-established organisation is looking for an IT SupportAnalyst to join their Compliance team. This is a fantastic opportunity for someone with strong … technical skills and a proactive attitude to support key business systems and contribute to operational success in a collaborative environment. Key Responsibilities Provide 2nd line support for compliance-specific applications, ensuring smooth operation and timely issue resolution. Manage incidents and service requests using ServiceNow or similar ITSM tools. Monitor system performance and troubleshoot issues across multiple platforms. Maintain … system configurations including user access, permissions, and reference data. Raise and manage support cases with third-party vendors. Collaborate with internal IT, compliance, and business teams to support upgrades, testing, and deployments. Document support procedures, known issues, and configuration changes. Assist the Compliance team with compiling reports and statistics using Excel and Power BI . Key Skills More ❯
Application SupportAnalyst - Hybrid Role - London - Trading - £60,000 - £70,000 Harrington Starr is proud to partner with a leading Trading firm in London, offering an exciting opportunity for an Application SupportAnalyst to join their dynamic support team. This role is ideal for a support professional with strong technical and business acumen, excellent More ❯
Application SupportAnalyst - Hybrid Role - London - Trading - £60,000 - £70,000 Harrington Starr is proud to partner with a leading Trading firm in London, offering an exciting opportunity for an Application SupportAnalyst to join their dynamic support team. This role is ideal for a support professional with strong technical and business acumen, excellent More ❯
IT SupportAnalyst London, NW1 35,000 per annum 6 months Fixed-Term Contract, potential for extension or permanent offer Your New Role The IT SupportAnalyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within a friendly … social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the service provided by the Department, a high-level of … customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT representative in the absence of the Global IT Manager or during periods More ❯
IT SupportAnalyst London, NW1 £35,000 per annum 6 months Fixed-Term Contract, potential for extension or permanent offer Your New Role The IT SupportAnalyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within a friendly … social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the service provided by the Department, a high-level of … customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT representative in the absence of the Global IT Manager or during periods More ❯
IT SupportAnalyst London, NW1 £35,000 per annum 6 months Fixed-Term Contract, potential for extension or permanent offer Your New Role The IT SupportAnalyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within a friendly … social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the service provided by the Department, a high-level of … customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT representative in the absence of the Global IT Manager or during periods More ❯
IT SupportAnalyst London, NW1 35,000 per annum Part Time 6 months Fixed-Term Contract, extension or permanent likely following Your New Role The IT SupportAnalyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within a … social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the service provided by the Department, a high-level of … customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT representative in the absence of the Global IT Manager or during periods More ❯
IT SupportAnalyst London, NW1 £35,000 per annum Part Time 6 months Fixed-Term Contract, extension or permanent likely following Your New Role The IT SupportAnalyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within a … social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the service provided by the Department, a high-level of … customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT representative in the absence of the Global IT Manager or during periods More ❯
IT SupportAnalyst London, NW1 £35,000 per annum Part Time 6 months Fixed-Term Contract, extension or permanent likely following Your New Role The IT SupportAnalyst will join the organisation and take on a role in supporting a workface of around 130 staff operating across the globe on a contract basis. Working within a … social abilities are a must. Working as a part of the IT Department, you will serve as the primary front-line contact to an internal client base, providing IT support across the Group whilst also assisting in the maintenance and delivery of all IT services. You will be representing the service provided by the Department, a high-level of … customer focus is essential, along with strong written and verbal communication skills. You have experience in providing end-user IT support in a business environment. The role is best suited to those comfortable working autonomously. You will be expected to operate as the primary on-site IT representative in the absence of the Global IT Manager or during periods More ❯
Edinburgh, Scotland, United Kingdom Hybrid/Remote Options
Lorien
IT SupportAnalyst – Edinburgh Hybrid | Permanent | Excellent Benefits | Career Development Lorien is proud to be partnering with a leading organisation in the scientific and technology sector, currently seeking an IT SupportAnalyst to join their Edinburgh-based team. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience who’s … play a key role in supporting users, maintaining systems, and contributing to projects that drive innovation and operational excellence. What You’ll Be Doing Providing first and second line support for desktops, laptops, mobile devices, and core business applications. Supporting Microsoft 365, Active Directory, and other enterprise platforms. Assisting with user onboarding, device deployment, and system configuration. Maintaining network … Delivering excellent customer service and clear communication across all levels of the business. What We’re Looking For We’re looking for someone with a solid foundation in IT support and a proactive approach to problem-solving. You’ll be comfortable working in a fast-paced environment and keen to develop your skills further. Essential Skills: Strong troubleshooting skills More ❯
IT Systems SupportAnalyst I am actively representing a reputable, multi-national manufacturer who are looking to add to their established IT support team. As the company looks to expand further in 2026, my client is seeking an enthusiastic IT SupportAnalyst who will join and contribute to the effective running of their core IT … brilliant future progression prospects. The role is primarily office based in South Yorkshire, with the requirement for occasional travel to other sites. Role & Responsibilities Troubleshooting 1st/2nd line support issues across my clients IT environment (hardware, software, networks, servers) Ensuring support tickets are analysed/resolved in a timely manner Assisting in project related tasks such as … requirement gathering/analysis, testing, training Providing excellent support service to users both on-site and remote Skills & Qualifications Proven experience supporting ERP or CRM business systems (preferably Microsoft Dynamics 365 Business Central/NAV) Wider IT infrastructue support experience (inc. M365, Windows, AD) 1st/2nd line support skills - troubleshoot system issues, triage through to completion More ❯
IT Systems SupportAnalyst I am actively representing a reputable, multi-national manufacturer who are looking to add to their established IT support team. As the company looks to expand further in 2026, my client is seeking an enthusiastic IT SupportAnalyst who will join and contribute to the effective running of their core IT … brilliant future progression prospects. The role is primarily office based in South Yorkshire, with the requirement for occasional travel to other sites. Role & Responsibilities Troubleshooting 1st/2nd line support issues across my clients IT environment (hardware, software, networks, servers) Ensuring support tickets are analysed/resolved in a timely manner Assisting in project related tasks such as … requirement gathering/analysis, testing, training Providing excellent support service to users both on-site and remote Skills & Qualifications Proven experience supporting ERP or CRM business systems (preferably Microsoft Dynamics 365 Business Central/NAV) Wider IT infrastructue support experience (inc. M365, Windows, AD) 1st/2nd line support skills - troubleshoot system issues, triage through to completion More ❯