76 to 100 of 948 Support Analyst Jobs in the UK

We are seeking a highly skilled and experienced Third Line Support Analyst to join our dynamic IT support team within a fast-paced Managed Service Provider (MSP) environment. This role involves a customer focused approach, handling complex technical issues, leading incident and problem resolution efforts, and acting as an escalation point for the 1st and 2nd line … support teams. The ideal candidate will have strong problem-solving abilities, deep technical knowledge across a broad range of systems, and the ability to work effectively under pressure. Responsibilities Act as a final escalation point for 1st and 2nd line, while providing technical mentoring to junior engineers Troubleshoot and resolve complex technical issues in Windows Server, Active Directory, Microsoft … software issues. Document resolutions, knowledge articles, and client environments in the service management system. Ensure SLA compliance Essential Skills & Experience Minimum 3 years' experience in a similar third line support or senior IT support role within an MSP environment Along with our Project Manager have the ability to technically lead, implement and deliver projects for our clients. Microsoft More ❯

IT Support Analyst with Microsoft Technologies We are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will … have spent at least 3 years in a role similar to this. You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting. You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/ More ❯

Senior Front Office Application Support Analyst Join to apply for the Senior Front Office Application Support Analyst role at EDF Trading Senior Front Office Application Support Analyst Join to apply for the Senior Front Office Application Support Analyst role at EDF Trading Direct message the job poster from EDF Trading Come work … at a place where innovation and teamwork come together to support the most exciting missions in the world! When you join EDF Trading you’ll become part of a diverse international team of experts who challenge conventional ideas, test new approaches and think outside the box. Energy markets evolve rapidly so our team needs to remain agile, flexible and … perfect organisation at which to begin or progress your career in the commodities sector. Join us, make a difference and help shape the future of energy. Department The Application Support team provides comprehensive support for all applications to the trading business ensuring best practice is applied to system support, upgrades, testing and procedures. The team has a More ❯

many ways we express our individual style. Our Values We Are One: For Love, Diversity, Change, Equality, Kindness, Freedom, Unity Against Racism Job Requirements We are seeking an IT Support Analyst to join our team. The role primarily involves: Providing first and second-line support for core business applications, including POS systems, SaaS and PaaS platforms, and … internally hosted applications Handling support queries via email, phone, and walk-ins, with proper ticket logging Managing application incidents and service requests using a ticketing system, ensuring timely resolution Collaborating with third-party suppliers and service providers for incident resolution Escalating incidents appropriately, especially security issues or major outages Processing starters, leavers, and amendments within SLA Identifying opportunities for … support improvement through training, technology, or process enhancements Contributing to IT projects, ensuring deadlines are met Supporting stores across the UK and ROI as needed Supporting the EPOS solution and backup systems to ensure data integrity Supporting global users and stores internationally Work is hybrid, involving working from home, the office, and potential travel. Skills and Technical Knowledge Experience More ❯

be a good fit for this role? As part of the IT team, you would be expected to have the following skills and experience: Proven experience in an IT support role within a legal or similar professional setting. The ability to work independently. Ability to effectively prioritise and execute tasks in a high-pressure environment. Excellent problem-solving, organisational … and time management skills. Strong communication and interpersonal skills Additional Information: This role will be based in the London office providing support between 9 AM and 5 PM Weekend and out-of-hours work may be necessary for project implementations or office moves. Occasional travel to other offices may be required. #J-18808-Ljbffr More ❯

by brokers and underwriters in the London market to agree on insurance contract terms, including writing and signing lines and issuing endorsements. Role Overview: Join our dynamic team of Support Analysts dedicated to providing high-quality support to our growing customer base. This role is primarily based in our Bishopsgate, London office, with the flexibility of part-time … remote working. Key Responsibilities: Deliver reliable, high-quality support for the Whitespace Platform and other applications, accurately logging and tracking issues while communicating with customers via phone, web, email, and occasionally face-to-face. Identify opportunities to enhance and improve the Support Team’s processes and systems to facilitate rapid scaling. Assist in automating processes to enable customers … to resolve queries and issues independently. Diagnose and resolve data problems using scripting languages and JSON data. Support analysts and developers in maintaining and resolving issues in development and test environments. Compliance & Training: Adhere to all company and regulatory policies and procedures. Complete all provided training within prescribed deadlines. Collaborate with compliance on IT-related areas such as Data More ❯

insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B. What you are accountable for: The IT Support Analyst is an integral part of the IT/Operations department that requires a commitment to customer service through quality, courtesy, technical expertise, and teamwork. You will be … accountable for providing in-hub and remote technical support to ensure teammates can be productive and their information is secure at all times. You are also accountable for identifying and resolving root cause issues and driving a positive trend in our service levels, while simultaneously assisting users in solving their day-to-day desktop support issues. What you … are responsible for: Provide onsite and remote support for our team in multiple work settings and environments including traveling to our hub locations in the UK. Respond to queries and service requests using our helpdesk ticketing system. Communicate regularly and effectively with users regarding ticket requests. Work collaboratively with external IT consultants and vendors to solve problems. Create and More ❯

and proactively improving the user experience locally and globally. Driving the creation, continual improvement and governance of knowledge between the Warehouse needs and service desk. Delivering timely on-site support, maintaining excellent customer service standards and identifying & filling training needs. Monitoring the IT Service Management toolset and responding to any escalations from the service desk, including allocation of tasks … impact. Identifying incident trends, investigating causes/solutions/design resolutions using skills, experience and, when required, external help such as IT service team, IT leadership, 3 rd party support organisation(s) and/or 3rd party consultants. Acting as the local specialist for desktop environments (Laptops, PCs, Printers, Azure Remote Desktop & mobile computing) within Jellycat - identifying improvement opportunities … to be budgeted to improve the user experience, with buy-in and support from the local teams. Able to perform daily checks and mandatory tasks, such as checking daily reports from suppliers, backing up routines and key system performance metrics. The support of mobile devices for pick, pack and distribution within warehouse locations. You'll have: Experience in More ❯

promoting growth and innovation - we want you on our team! To join a very dynamic company and a motivated team, we invite you to apply for the position of: Support Analyst LOCATION: Theale - UK REPORTING TO: FM UK Manager JOB OVERVIEW The Support Analyst will have a key role in the Customer satisfaction by troubleshooting technical … issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. RESPONSIBILITIES AND DUTIES The Support Analyst will have the chance to handle the following responsibilities: • Analyse, understand, and reproduce situations existing within our products • Define and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve or escalate of More ❯

Social network you want to login/join with: The Application Support team provides comprehensive front-line support for all applications to the trading business ensuring best practise is applied to system support, upgrades, testing and procedures. The team has a broad range of complementary skill sets and is dynamic yet highly disciplined in its approach. As … between the business and the various IT departments, an understanding of the business context in which the trading applications are deployed is of paramount importance. Position purpose To provide support of both in-house and vendor supplied applications. The role will work closely with our core functions area. Main responsibilities Define and implement team processes to handle all support … to systems Operate within a change-controlled environment through the creation of thorough deployment plans and presentation of business and technical changes to the change board. Liaise with other support/development teams to resolve cross-system issues. Monitor the availability, performance and throughput of supported applications. Share knowledge and expertise with others, coaching and supporting team members as More ❯

than at a traditional law firm. Our IT team is dedicated to making this transition smooth and effortless, using innovative technology to enhance efficiency and offering tailored training and support to ensure Partners are confident and proficient with our systems. Key Responsibilities Provide technical support for hardware, software, and network issues, ensuring timely and accurate resolutions. Act as … an escalation point for 1st line support, offering more in-depth troubleshooting and support. Manage and resolve incidents, service requests, and technical queries in line with the firm's SLAs. Maintain and support Windows-based desktops, laptops, and mobile devices. Administer and troubleshoot issues with Office 365, Active Directory, and Exchange. Provide support for legal-specific applications … Perform regular system maintenance tasks, including patch management, software updates, and backups. Liaise with third-party vendors and service providers to resolve issues as necessary. Maintain accurate documentation of support processes, resolutions, and system changes. Contribute to IT projects, such as system upgrades and rollouts. Mentoring 1st line support staff is an essential part of the role. Helping More ❯

help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! THE ROLE: The Technical Support Engineer will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms. More ❯

Junior IT Support Analyst (Associate Technology Delivery Analyst) Job Title: Junior IT Support (Associate Technology Delivery Analyst) Company: Interpublic GIS (UK) Limited Reporting to: Manager Technology Delivery Department: IT Position Summary Working as part of the IPG IT organisation, the role of the Associate Technology Delivery Analyst is to provide first and second line … technical support to telephone, email and in-person requests for Mediabrands, one of IPG’s agencies. The post holder will ensure that support issues are dealt with promptly and appropriately, escalating to the wider IPG IT organisation as required, as well as third parties. This is a technical role and, as such, requires the individual to be able … you will then also communicate the resolution in a manner which is clear to understand to internal and external partners. ESSENTIAL FUNCTIONS: To provide first and second level technical support to telephone, email and in-person requests from users for all PC hardware, software, and associated peripherals. Essential duties and responsibilities include, but are not limited to: To log More ❯

Support Analyst-Trading Application Support Support Analyst-Trading Application Support Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Squarepoint Head of Talent HR at SquarePoint Capital, Ex-Wellsfargo ,PGPM-IIM-Bangalore,PG Christ University Squarepoint is a global investment management firm that utilizes a diversified … approach, Squarepoint also runs discretionary strategies to augment our systematic approach and monetize opportunities which may not be suitable to be traded in a systematic strategy. Role: Trade Flow Support - Trading Application Support Team: Technology Operations Location: London Position Overview: Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end to end … trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support scheduled changes: application deployments, network implementations and server maintenance Oversee automated processes, scheduled jobs and regular reports Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/ More ❯

approach, Squarepoint also runs discretionary strategies to augment our systematic approach and monetize opportunities which may not be suitable to be traded in a systematic strategy. Role: Trade Flow Support - Trading Application Support Team: Technology Operations Location: London Position Overview: Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end to end … trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support scheduled changes: application deployments, network implementations and server maintenance Oversee automated processes, scheduled jobs and regular reports Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. Identify … such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams Required Qualifications: Hands on trade flow support experience a must Proficient in Linux OS Proficiency with Bash and a scripting language such as Python or Perl required Detailed practical knowledge of FIX. Ideally, familiarity with native More ❯

approach, Squarepoint also runs discretionary strategies to augment our systematic approach and monetize opportunities which may not be suitable to be traded in a systematic strategy. Role: Trade Flow Support - Trading Application Support Team: Technology Operations Location: London Position Overview: Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end to end … trade flow impact and preempt outages Incident management: create and send reports following established process Intensive interaction with trading community, back office operations, brokers, exchanges, development and infrastructure teams Support scheduled changes: application deployments, network implementations and server maintenance Oversee automated processes, scheduled jobs and regular reports Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. Identify … such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation, collaboration with internal and external teams Required Qualifications: Hands on trade flow support experience a must Proficient in Linux OS Proficiency with Bash and a scripting language such as Python or Perl required Detailed practical knowledge of FIX. Ideally, familiarity with native More ❯

Senior IT Support Analyst (Law Firm) - London Client: DGH Recruitment Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 23.05.2025 Expiry Date: 07.07.2025 Job Description: Senior IT Support Analyst (Law Firm) - London - Permanent - £75,000 per annum A fantastic opportunity has arisen for a Senior IT Support Analyst (Law Firm) to join our London-based global law firm on a permanent basis. Please note this role is onsite 5 days per week. Educate and support colleagues, including those less experienced, to improve the overall department knowledge and customer service experience. Provide high-quality and timely responses, including ongoing communication, setting and meeting expectations, and resolution, for … IS services to the firm. Coordinate and track all Change Forms related to new hires, departures, support, and name changes. Provide a white glove service to the business and continually strive to improve the service provided. Develop other team members and enhance their knowledge. Lead projects and take responsibility for various tasks assigned by other IS groups, of a More ❯

Social network you want to login/join with: Senior IT Support Analyst (Law Firm), london (city of london) col-narrow-left Client: DGH Recruitment Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Senior IT Support Analyst (Law Firm) - London - Permanent - £75,000 per annum A fantastic opportunity has arisen for an Senior IT Support Analyst (Law Firm) to join our London based global law firm on a permanent basis. **Please note this role is onsite 5 days per week** Educate and support colleagues, including those less experienced, to improve the … timely actions, including response, ongoing communications, setting and meeting expectations and resolution, for IS service to the firm. Coordinate and track all Change Forms relating to new hires, departures, support and name changes. Provide a white glove service to the business and continually strive to improve the service being provided Develop other team members and their knowledge Lead on More ❯

Immediate start 3 months IT Support Contract Interviews available w/c 20th January About Our Client Our client is a leading player in their industry with several branches spread across the UK. They are renowned for utilising the latest technological advancements to deliver high-quality solutions to their customers. They're looking for a contract IT Support Analyst to start ASAP. 5 days a week on-site and paying around £200 per day (inside IR35/PAYE). Job Description Experience of providing 2nd level IT support in a fast paced working environment Excellent knowledge of MS O365 Experience of supporting MS Azure, Active Directory etc. Hardware build and deployment (Laptops, PCs etc.) Have … ownership of any escalated issues till successful resolution Previous experience working in an ITIL environment The Successful Applicant A successful IT Support Analyst should have: A degree in Computer Science or a related field. Proficient in various IT systems and networks. Strong problem-solving skills. Excellent communication and teamwork skills. Strong knowledge of the Transport & Distribution industry. What More ❯

IT Support Analyst 📌 Glasgow (2 days per week) : £26,000 + bonus | 💻 Fin- Tech Be-IT are delighted to be working with their long standing fintech client on this exciting opportunity. We are searching for an IT Support Analyst to join their growing internal IT team. This is a fantastic opportunity for someone with a strong … foundation in IT support who thrives in a fast-paced, collaborative environment. Key Responsibilities: Provide 1st and 2nd line support via phone, email, and ticketing systems, ensuring timely resolution of technical issues. Troubleshoot hardware, software, and network problems across Windows, macOS, and mobile platforms. Manage onboarding and offboarding processes, including account setup and hardware deployment. Administer Microsoft … Active Directory, and Intune environments. Support virtual infrastructure using Hyper-V and maintain accurate IT asset records. Contribute to internal documentation and continuous improvement initiatives. Ideal Candidate Profile: Minimum 2 years’ experience in an IT support or service desk role. Strong knowledge of Windows 10/11, macOS, Microsoft 365, and networking fundamentals (IP, DNS, DHCP, VPN). More ❯

IT Support Analyst Glasgow (2 days per week) : £26,000 + bonus | Fin- Tech Be-IT are delighted to be working with their long standing fintech client on this exciting opportunity. We are searching for an IT Support Analyst to join their growing internal IT team. This is a fantastic opportunity for someone with a strong … foundation in IT support who thrives in a fast-paced, collaborative environment. Key Responsibilities: Provide 1st and 2nd line support via phone, email, and ticketing systems, ensuring timely resolution of technical issues. Troubleshoot hardware, software, and network problems across Windows, macOS, and mobile platforms. Manage onboarding and offboarding processes, including account setup and hardware deployment. Administer Microsoft … Active Directory, and Intune environments. Support virtual infrastructure using Hyper-V and maintain accurate IT asset records. Contribute to internal documentation and continuous improvement initiatives. Ideal Candidate Profile: Minimum 2 years’ experience in an IT support or service desk role. Strong knowledge of Windows 10/11, macOS, Microsoft 365, and networking fundamentals (IP, DNS, DHCP, VPN). More ❯

experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from RedRock Resourcing Senior Consultant at RedRock | IT, Technology and Digital Transformation Application Support Analyst I’m working with a renowned and award-winning law firm in central Bristol in support of their search for an experienced Application Support Analyst to join their collaborative Application Support team. You’ll be providing 2nd line support for a variety of systems and software, helping users get the most from key legal applications and Microsoft tools. Sitting in a friendly and experienced team, you’ll provide both remote and onsite support, act as an escalation point for the service … system upgrades, and continuous improvement projects. Please note, this is a shift-based position based in central Bristol (a short walk from Temple Meads Station) and will require onsite support 2-3 days a week. The role at a glance: Providing 2nd line support for productivity and business-critical applications, including legal solutions and Office 365. Acting as More ❯

Join to apply for the Desktop Support Analyst (Associate III - Cloud Infrastructure Services) role at UST 2 weeks ago Be among the first 25 applicants Join to apply for the Desktop Support Analyst (Associate III - Cloud Infrastructure Services) role at UST Desktop Support Analyst UST is looking for talented and Desktop Support Analysts … communication skills are required, along with the ability to collaborate effectively with domain experts and IT leadership. Responsibilities Deliver IMACD (Installations, Moves, Additions, Changes & Disposal) and break-fix desktop support across Windows and Apple Mac devices, mobile phones, and peripherals. Maintain, support, and resolve issues related to workstation operating systems, applications, and hardware. Perform daily checks, maintain, support, and resolve connectivity issues for VC equipment, printers, scanners, and MFDs. Expedite support for nominated VIPs at campus sites on a best-effort basis. Provide 1st and 2nd line support via the TechStop service. Act as the visible face of IT support, liaising with end users to set customer expectations and manage issues to resolution. Provide More ❯

Base pay range ***5 days a week on site*** Are you a problem-solver with a passion for IT? A large and successful organisation is looking for a Technical Support Analyst to provide hands-on IT support, troubleshoot technical issues, and ensure the smooth operation of critical systems. Responsibilities: Provide IT support to internal users, resolving … printers, mobile devices, and peripherals. Assist with software and hardware installations, configurations, and maintenance. Monitor and maintain internal networks, servers, and IT systems for efficiency and security. Manage IT support requests via the company’s ticketing system. Set up and configure IT equipment for new employees. Perform upgrades, patches, and maintenance to ensure system stability. Provide user training and … document technical procedures. Skills/Experience Experience in an IT support role, with a solid understanding of IT systems, hardware, and software. Knowledge of Microsoft OS, networking (TCP/IP, DNS, DHCP), and cloud solutions. Familiarity with Active Directory, Exchange, and Office 365. Strong communication skills to support non-technical users. ITIL certification (or willingness to obtain). More ❯

Social network you want to login/join with: IT Support Analyst (2nd line), Edinburgh col-narrow-left Client: Location: Edinburgh, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 405263d219c9 Job Views: 2 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: We are excited to offer an IT Support Analyst - a fantastic opportunity to join the Service Desk team at a well-established company in Edinburgh city centre. The IT team is spread across Edinburgh, Glasgow, and London, providing first, second, and third-line support. Team members are actively involved in planning, delivering, and documenting various IT projects. Role Overview: You will be responsible for maintaining and … and develop IT processes. Provide 2nd line application, OS, and hardware support. Resolve user issues and escalate when necessary. Candidate Profile: Essential : Experience with OS and application deployment, technical support across Windows 10, MS Office, Active Directory, MS Exchange, and iOS configuration. Desirable : Experience with iManage, Citrix, Windscribe, Workshare, Mobile Iron, and Mimecast; Patch Management; Service Desk support More ❯