Brackenberry is proud to be working in partnership with a leading UK Police Authority to supply an experienced IT SupportEngineer to support their critical End User Computing (EUC) refresh programme. This is a field-based role , ideal for someone who enjoys being hands-on and mobile, taking the lead in deploying and refreshing mobile devices across … Overview: Deliver a high-priority mobile device refresh programme acrossNorfolkand Suffolk. Work closely with a dedicated End User Computing (EUC) team based in Suffolk. Carry out advanced diagnostics and support for hardware and software issues. Maintain and update the ICT asset register to ensure accuracy and compliance. Represent ICT in a customer-facing role with various internal departments. Ensure More ❯
We are seeking a skilled IT SupportEngineer to provide advanced technical support within our organization. This role involves troubleshooting complex IT issues, supporting end-users, and ensuring the smooth operation of the IT Service Desk. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently and as … part of a team. This is an office-based role but offers some flexibility. Experience in IT support within a Retail environment is beneficial but not essential. A solid understanding of networking fundamentals is desirable. Responsibilities Provide support for IT incidents and service requests, including hardware, software, network issues, and to manage and document these requests using our … SLAs) and reporting requirements. Communication & End User Management Communicate effectively with users to understand their needs and provide optimal solutions. Oversee the IT incidents and service requests queue, ensuring support tickets are handled efficiently. Resolve escalated issues independently with minimal intervention from senior team members. Build strong working relationships with colleagues and communicate effectively. Demonstrate a willingness to learn More ❯
an exciting opportunity for a recent graduate that is keen to develop their career within IT. Working in a small team, you will provide first and second line IT support to the business' clients. Please note that this role offers remote working however occasional travel into Central London will be required for client visits/meetings so you will … and Windows, macOS experience is desirable. The initial focus of this role will be troubleshooting hardware and software issues, resolving network and desktop issues and responding to client support requests. Experience with any of these additional key technologies is desirable; Egnyte, 1Password, Creative Cloud, Sophos Endpoint, Microsoft 365 Admin/Entra/InTune, ScreenConnect, NinjaOne, Mosyle, CodeTwo and Symantec More ❯
Join to apply for the End User SupportEngineer I role at Arch Re Join to apply for the End User SupportEngineer I role at Arch Re With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. … Specialist who is passionate about technology, motivated to learn, and prepared to face both challenges and rewards in a dynamic environment. Position Overview The EUS Specialist will provide comprehensive support covering deskside, mobile, telephony, and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures. Job Responsibilities Responsible for … work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff Identify, solve and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points and voice services Review and investigate all IT-related problems to determine cause and most appropriate More ❯
Country: United Kingdom Location: Farringdon Sector: Infrastructure & IT Salary: GBP 30K to £40K Job Type: Permanent 3rd Line SupportEngineer – Central London - Permanent Endeavour Recruitment has a rare opportunity to join an innovative global digital company as part of their Systems Administration Department. The team supports overall development and live server infrastructures, both Windows and Linux. Although initially More ❯
We currently have an exciting opportunity for a Technical SupportEngineer - 3rd Line to join our Technology and Data Team in either our Haywards Heath, Manchester or Guernsey locations. Occasional working from the office required but we are flexible. You’ll be responsible for providing exceptional, escalated support for a variety of products, services and platforms to … interest in automation and a desire to better the way we work. In addition, you will provide oversight, direction, and will act as an escalation point for the Technical Support Team, enabling, instigating and facilitating continual improvement initiatives. You’ll also be assisting with the implementation of new technology and proactively improving existing products to ensure the use of … latest features and most efficient ways of working and helping to support up-skilling and development of the first and second line support teams, you will also contribute to technology projects and initiatives. Core skills you’ll need to succeed in the role: You have strong experience in providing technical support for Azure and Automation technologies. Possess More ❯
be discriminated against because of their gender, race, age, nationality, disability, or any other protected characteristic as prohibited by law. We are currently recruiting for a 2nd Line IT SupportEngineer, to join us at our Winsford Head Office. As a Second-Line Support Technician you'll play a crucial role in our IT department, offering advanced … technical support throughout the group. You will have a solid foundation in IT support with proven experience in a second-line role or equivalent covering a broad range of technologies including various operating systems, network configurations, and software applications. This is a great opportunity for someone who has the willingness to grow and develop within a global company … the role involves supporting multiple sites across the group with requirements to travel to other sites. Key Responsibilities: Provide second-line support for more complex queries that have escalated from the first-line team. Troubleshoot software, hardware, and network issues. Log and track issues using IT support ticketing systems, ensuring all problems are resolved in a timely and More ❯
aircraft around the world. We achieve this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success. Our Commitment to Excellence At AeroCloud, being the airport’s first call means exceeding expectations at every customer interaction. This is not … know we’re on it. We believe in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a SupportEngineer to join our Service and Support function. This role will not have any direct reports and will be based in the Stockport area, working our evening … shifts varying between 3pm-11:30pm and 5pm – 1:30am. Summary of Role As a 1st/2nd line supportengineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across hardware and SaaS products, working within a chase the sun support model. Job Responsibilities Key Responsibilities Provide technical supportMore ❯
Social network you want to login/join with: Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks and peripherals using available technology. Provides user support, new hire system set ups and desktop/laptop software evaluations. Deployment of updates/roll … outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions using basic explanations. Should continuously … customer service aptitude Demonstrable experience and fluent command of the English language Excellent organizational skills and ability to troubleshoot remotely At least 3 years of experience in an IT support organization. Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OS X based operating systems, as well as computer More ❯
winning company within our industry. Position overview Are you a technically-minded professional with a passion for solving problems and helping customers succeed? We’re looking for a technical supportengineer to join our dynamic customer support team at GIS, based in North Cambridge. In this exciting role, you’ll be at the heart of delivering world … class technical support for our global customers, working hands-on with our full suite of cutting-edge products. You’ll take the lead in resolving technical queries, providing expert remote and in-house training on GIS systems, and collaborating with our engineering teams to continuously improve the customer experience. If you enjoy working with innovative technology and are committed … and resolutions. Utilise the internal GIS knowledge base to deliver consistent, high-quality answers to customers. Create new knowledge articles on topics where articles do not currently exist. Monitor support cases against SLAs, ensuring GIS meets its service commitments. Provide customer and management reports to support Key Account Managers in their customer-related activities. Support colleagues with More ❯
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Yolk Recruitment
IT SupportEngineer - £32,000 - Newcastle City Centre Yolk Recruitment are working with a global Maritime organisation who are on a mission to decarbonise the maritime sector utilising a range of technologies such as clean fuels, energy saving devices, electrification and carbon capture systems. The client is based in Newcastle and are looking to expand on their IT … Support function. You will report directly to the IT Manager and will be responsible for providing technical IT assistance across the organisation and will have the opportunity to work on small and complex projects alongside BAU core tasks. This includes configuring and maintaining the company's endpoints, servers, networks, enterprise software and security systems. Additionally, you will work to … and procurement of IT hardware and software solutions Ensure data integrity and security is maintained and always enforced Occasional travel when required to attend sites globally to provide technical support and implementation of new solutions The experience/knowledge you'll bring to the team: 3 years' experience in Office365. 3 years of demonstrable experience in Azure AD More ❯
IT SupportEngineer - £32,000 – Newcastle City Centre Yolk Recruitment are working with a global Maritime organisation who are on a mission to decarbonise the maritime sector utilising a range of technologies such as clean fuels, energy saving devices, electrification and carbon capture systems. The client is based in Newcastle and are looking to expand on their IT … Support function. You will report directly to the IT Manager and will be responsible for providing technical IT assistance across the organisation and will have the opportunity to work on small and complex projects alongside BAU core tasks. This includes configuring and maintaining the company's endpoints, servers, networks, enterprise software and security systems. Additionally, you will work to … and procurement of IT hardware and software solutions Ensure data integrity and security is maintained and always enforced Occasional travel when required to attend sites globally to provide technical support and implementation of new solutions The experience/knowledge you’ll bring to the team: 1-2 years’ experience in Office365. 1-2 years of demonstrable experience in Azure More ❯
s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands-to create, secure, and operate applications that deliver extraordinary digital experiences. Overview of EMEA Technical SupportEngineer role Do you enjoy problem-solving? Are you inspired by helping organizations across the globe? If so, we have just the job for you. Join F5's … team of Network Support Engineers as we accelerate our efforts to power and protect applications of every description and across every conceivable environment. So, if you've got a curiosity to learn new technologies, a passion for troubleshooting and a desire to work with innovative technology solutions, we'd love to hear from you. Working as one of our … team opens lots of career development opportunities and unlocks a multitude of domains to specialize in. Your day-to-day activities will include: Providing Level 2 technical support to resolve hardware and software issues related to F5 products. Maintaining excellent customer communication, including project status, plan-of-actions, and resolution steps. Providing F5 customers and partners with a consistently More ❯
Dundee, Scotland, United Kingdom Hybrid / WFH Options
NCR Atleos
availability for financial institutions and retailers across the globe. Location: [Dundee, UK] - Hybrid Department: IT Payments and Networks Reports to: [Software deployment & Campaign OPS] We are seeking a IT SupportEngineer/Software Distribution Specialist to manage and execute software deployment activities across enterprise systems, with a focus on software updates and campaign content delivery to ATM devices. … The ideal candidate will have hands-on experience with enterprise software distribution tools, strong Excel skills, and a background in IT support—preferably within the ATM or banking industry. Key Responsibilities Plan, schedule, and execute software distribution and update campaigns across enterprise environments, including ATM networks. Utilize various enterprise software and content deployment tools, be ready to quickly adopt … new solutions. Own and ensure software compliance across the managed environment. Monitor deployment performance, troubleshoot distribution failures, and optimize processes for reliability and efficiency. Communicate regularly with the Account Support Organization to align deployment activities and resolve issues proactively. Work closely with IT support teams to ensure smooth delivery and minimal disruption to end-user systems and ATMs. More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
STEFANINI UK LTD
predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting … abilities. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update … and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or More ❯
Yes col-narrow-right Job Reference: 854e151edb44 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Summary: We are seeking a highly skilled Onsite IT Support Technician to join our team. The successful candidate will provide essential support at our IT Link Center, handling a wide range of hardware and software issues, including support … proactive individual with more than 2 years experience in deskside IT support. Key Responsibilities: Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues. Provide support for all operating system issues related to Microsoft Windows and Apple OS. Offer “how-to” assistance for end-user assigned IT devices and software. Perform hardware support tasks … and SSD hard drive replacements. Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment. Provide smart hands support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement. Handle smartphones and portable devices for SIM card handling and provisioning. Support meeting room More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Cl Sh
power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards. We currently have an exciting opportunity for a Technical SupportEngineer - 3rd Line to join our Technology and Data Team in either our Haywards Heath, Manchester or Guernsey locations. Occasional working from the office required but we are … flexible. You’ll be responsible for providing exceptional, escalated support for a variety of products, services and platforms to all colleagues in relation to technology related incidents, service requests and project delivery. With a proactive mindset you'll have a keen interest in automation and a desire to better the way we work. In addition, you will provide oversight … direction, and will act as an escalation point for the Technical Support Team, enabling, instigating and facilitating continual improvement initiatives. You’ll also be assisting with the implementation of new technology and proactively improving existing products to ensure the use of latest features and most efficient ways of working and helping to support up-skilling and development of More ❯
Social network you want to login/join with: Sr. Technical SupportEngineer, Focused Services (Security Clearance Required), london (tottenham) col-narrow-left Client: Location: london (tottenham), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 23.05.2025 Expiry Date: 07.07.2025 col-wide Job Description: Our Mission At Palo Alto Networks … participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and root cause analysis More ❯
DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management. The Role: We are seeking a self-driven Technical SupportEngineer who’s ready to go beyond the usual break/fix routine. This isn’t just about fixing issues; it’s about breaking the mold of traditional … support, anticipating problems before they arise, and driving innovation that keeps our customers raving while protecting their data. You’ll be the spark that ignites a team of forward-thinkers, taking our support to levels most wouldn’t even dream of. The Requirements: Experience with SaaS Platforms Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions … a related field (or equivalent experience). But your experience and mindset matter more than paper credentials. The Responsibilities: Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. You’re not here to twiddle your thumbs; you’re here to inspire, challenge, and elevate. Solve Complex Problems More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Building Design Partnership Limited
Monday – Friday 9:00-17:30 (flexible/hybrid working may be an option) We are seeking a 1st Line IT SupportEngineer to join our existing team in the Manchester Studio. Working with and being supported by a dedicated Central Services team, you will gain exposure to multiple technologies whilst working on our in-house ITSM platform. … About the role Duties and responsibilities Act as the primary point of contact for global BDP IT Support Offer guidance from our knowledgebase and attempt first time fixes with staff Contribute to our knowledgebase as solutions are discovered Consistently hit initial response targets to queries raised via our support channels Escalate tickets in a timely manner, ensuring SLA More ❯
firm's growth. About The Position Old Mission Capital is seeking a well-rounded technologist with core strengths in Python, SQL, and Linux. Each morning our team of Technical Support Engineers is responsible for bringing up the firm's ETF trading software and ensuring all data is correct and ready for production trading. Throughout the day they work closely … with traders to answer topical questions using data, provide Tier 1 and Tier 2 support for trading technology, and contribute refinements to our codebase to continuously improve and automate our operations. They also work directly with Software Engineers to develop new tools and workflows to achieve 100% uptime and best-in-class technology. Responsibilities Use in-house software, Python … to verify our ETL pipelines have produced correct pricing data each morning before the market opens. Bring up our ETF pricing software and provide Tier 1 and Tier 2 support for operational trading issues. Continuously improve existing operational procedures, scripts, and workflows. Contribute new tools by effectively collaborating with traders, developers, and other teams to meet the Firm's More ❯
some of the world's most challenging problems? If so, let's talk. Your Role and Responsibilities We are seeking individuals who are passionate about technology to provide complex support services of our SaaS solutions. Reporting to the Manager of Customer Support, this individual will work closely with our customers and Customer Success Managers to provide break-fix … support, operational maintenance, and premium support services. This position is an integral part of Apptio's long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed in this team, this individual must have the passion and energy to work … in an entrepreneurial and fast-paced environment. What we want you to do: Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion. Operational management of clients (e.g. helping load new data, maintaining and validating dashboard/report outputs, etc.) Build and maintain excellent relationships with clients and achieve the highest More ❯
Social network you want to login/join with: Under minimal supervision, provide second-tier Information Technology (IT) support to end users and senior leadership, to restore service and/or identify and correct core problems. A successful IT Technician must have prior technical troubleshooting experience and a strong working knowledge of Windows/MAC and iOS operating systems. … manner to ensure a high level of customer experience. The right candidate will be comfortable around very senior staff, working under pressure, and have experience providing rapid white-glove support at short notice. Roles and Responsibilities: Troubleshoot and recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems. Support meeting rooms and video … ticket queue management according to established processes. Ensure asset compliance using ITAM for PCs, tablets, and mobile phones, adhering to global processes. Provide training to end-users when indicated. Support and contribute to IT project initiatives throughout the year. Maintain thorough knowledge of the day-to-day operating environment, available tools, and client applications. Maintain knowledge of Service Desk More ❯
London, England, United Kingdom Hybrid / WFH Options
STEFANINI UK LTD
predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting … abilities. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update … and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or More ❯
and to each other. We’re building better futures, for others and for ourselves. Here, you’ll have the freedom to work in a way that suits you, the support to thrive and the opportunity to shape your career. What we're looking for Nottingham College is committed to enhancing its use of technology and improving the delivery of … role in supporting over 25,000 students and 1,600 staff, we are dedicated to providing responsive, high-quality technical support. We are currently seeking two Temporary IT Field Support Engineers to join our team on a three-month fixed-term basis. In this role, you will work closely with IT Business Partners to provide effective on-site support for both strategic projects and day-to-day operational needs. You will play a key role in ensuring that all support activities are delivered in line with established process frameworks and service standards. Key responsibilities include supporting strategic IT summer projects, providing hands-on support for office moves and assisting with local campus operations. You will also More ❯