IT Helpdesk Support
- Hiring Organisation
- Reed
- Location
- Central London, London, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £35,000 per annum, Inc benefits
account creation, password resets, permission changes, and access requests. Documentation & Knowledge Sharing Maintain internal knowledge bases, FAQs, and troubleshooting guides. Escalate to 2nd / 3rd line teams with clear and accurate technical notes. Required Skills & Experience Knowledge of Windows OS and core networking (TCP / IP, DNS, DHCP). Understanding of VPN principles, Wi-Fi troubleshooting, and connectivity basics. Experience supporting enterprise applications, authentication, and access issues. Familiarity with ticketing tools such as ServiceNow, Jira, or Freshservice. Excellent communication skills—able to translate technical concepts for non-technical users. Strong analytical ...